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【崗位職責(zé)】 1、直接負(fù)責(zé)禮賓部的工作。 2、對(duì)酒店的賓客提供禮貌專(zhuān)業(yè)的服務(wù)；協(xié)助重要賓客的入住和離店。 3、管理行李房，確保所有的行李有行李標(biāo)簽并且安全存放在合適的位置。 4、負(fù)責(zé)所有的特殊事情和酒店服務(wù)的有關(guān)信息的公告。 5、確保工作區(qū)域內(nèi)的所有設(shè)備處于良好工作狀態(tài)。 6、參與員工的培訓(xùn)工作。負(fù)責(zé)員工的日常培訓(xùn)，制定培訓(xùn)計(jì)劃。 7、賓客有要求時(shí)，為預(yù)計(jì)離店的賓客安排出租車(chē)、機(jī)場(chǎng)班車(chē)的服務(wù)。 【崗位要求】 1、專(zhuān)科及以上學(xué)歷，有同崗位工作經(jīng)驗(yàn)3年以上 2、身體健康，品貌端正，形象氣質(zhì)佳。 3、優(yōu)秀的組織管理能力。 4、優(yōu)秀的交際能和溝通技巧，普通話及英語(yǔ)口語(yǔ)流利。 5、善于同賓客交往、溝通，處理周到、果斷，能獨(dú)立處理各種投訴。

【崗位職責(zé)】 1、直接負(fù)責(zé)禮賓部的工作。 2、對(duì)酒店的賓客提供禮貌專(zhuān)業(yè)的服務(wù)；協(xié)助重要賓客的入住和離店。 3、管理行李房，確保所有的行李有行李標(biāo)簽并且安全存放在合適的位置。 4、負(fù)責(zé)所有的特殊事情和酒店服務(wù)的有關(guān)信息的公告。 5、確保工作區(qū)域內(nèi)的所有設(shè)備處于良好工作狀態(tài)。 6、參與員工的培訓(xùn)工作。負(fù)責(zé)員工的日常培訓(xùn)，制定培訓(xùn)計(jì)劃。 7、賓客有要求時(shí)，為預(yù)計(jì)離店的賓客安排出租車(chē)、機(jī)場(chǎng)班車(chē)的服務(wù)。 【崗位要求】 1、高中以上學(xué)歷，有同崗位工作經(jīng)驗(yàn)3年以上 2、身體健康，品貌端正，形象氣質(zhì)佳。 3、優(yōu)秀的組織管理能力。 4、優(yōu)秀的交際能和溝通技巧。 5、善于同賓客交往、溝通，處理周到、果斷，能獨(dú)立處理各種投訴。

·???????Ensure that all guest’s baggage are receivedand delivered upon arrival and departure even for baggage storage pertaining tothe procedure laid down in the Inter-Continental Hotels & Resorts FrontOffice Manual ·???????Be thoroughly aware of arrivals anddepartures of each day with emphasis on VIP’s, Priority Club Members, groupsand crew movements ·???????Accepts luggageand parcels for safekeeping and ensure that at all times it is recordedproperly ·???????Maintain a logbookto record all important events and matters for follow ups and forward it to theFront Office Manager very morning ·???????Ensure that theflags are raised and always in good condition per established procedures ·???????To work closely with Guest Relations Officerto ensure baggage for VIP’s, Priority Club Members are delivered promptly ·???????To assist the Doorman and supervise ontraffic control along the driveway during peak hours ·???????Conducts daily briefing and to ensure thatall uniform service staff are kept up to date, properly instructed and that allstaff are properly dressed, neat and clean before start of duty.? Similarly, staff appearance should remainclean, smart and tidy at all times. ·???????Be responsible for training Bellman andDoorman, in their respective jobs (by identifying training needs) ·???????Ensure that all staff are fully informed andknowledgeable on hotel facilities and its surrounding areas ·???????Ensure that the surrounding areas at thelobby level and main entrance are clean ·???????Supervise the Parking Valets in handlingguests’ vehicles properly ·???????Prepare newspaper orders and co-ordinateswith news vendor for early delivery.?Supervises Bellman for newspaper delivery ·???????Ensuring that all equipment (trolley,etc....) are in proper condition and recorded properly ·???????Must be fully conversant with emergencyevacuation and fire procedures and ensuring all uniformed staff are aware ofthese procedures ·???????Pre-check allgroup rooming lists for arrival and departure ·???????Monitors that theConcierge staff is engaged in their daily duties – greeting of guests atentrance, carrying baggage, rooming of guests, daily directory postings,transfer arrangements. ·???????Ensure that allstaff and sub-ordinates within the section are using the training given ·???????Determines workschedule of the Bellservice personnel, records attendance and accomplishments of Bell ServicePersonnel and endorses unfinished duties to incoming shift in appropriatelogbooks ·???????Maintain andcontrol the use of storeroom, ensures the cleanliness and see to it that properprocedures are followed in receiving, storing and issuing of baggage and anyother items as may be left behind by guests ·???????Responsible forthe cleanliness of the trolleys and the storage room. To assign a bell personto be responsible for this task ·???????Ensure that theBellman and Doorman are at their respective position so that no areas are leftunmanned at all times ·???????Answers telephoneand dispatched bellman on calls ·???????Keeps record ofbellmen calls ·???????Responsible fororderly crew on each shift ·???????Accepts checks andissues claim checks for baggage, coats, packages and other articles presentedfor checking ·???????Releases checkedarticles in exchange for claim checks

【崗位職責(zé)】 1、協(xié)助保持大堂區(qū)域清潔和整齊； 2、向客人提供優(yōu)良及有效率的服務(wù)； 3、保持行李儲(chǔ)藏室整潔； 4、協(xié)助前廳完成其他服務(wù)工作。 【崗位要求】 1、具備吃苦耐勞、愛(ài)崗敬業(yè)品德，責(zé)任心強(qiáng)，善于與客人溝通交流；會(huì)簡(jiǎn)單的英文溝通 2、有酒店工作經(jīng)驗(yàn)者優(yōu)先。

? Work alongside guest contact colleagues ensuring the delivery of on brand guest service with poise. 與對(duì)客同事緊密合作確保向賓客提供符合品牌要求的服務(wù)體驗(yàn). ? Execute job tasks according to the pre-defined standards & procedures and in compliance with the company employment handbook.  根據(jù)擬定的規(guī)定條例以及公司同事手冊(cè)執(zhí)行其職責(zé)范圍內(nèi)的工作。 ? Ensure all areas in the lobby, forecourt and parking areas are up to standard and all operating equipment is well-maintained. 確保大堂,酒店正門(mén)前區(qū)及停車(chē)區(qū)域符合標(biāo)準(zhǔn),所有營(yíng)運(yùn)設(shè)備運(yùn)作正常. ? Be familiar with the 1865 program. 要熟悉1865尊貴會(huì)內(nèi)容. ? Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words & behaviour. 展現(xiàn)誠(chéng)實(shí)，可靠，規(guī)范及專(zhuān)業(yè)的工作禮儀。 ? Build positive and productive working relationships with customers, subordinates, peers, superiors, business partners, and the community; encourage this behaviour in others. 與賓客，下級(jí)，同級(jí)，上級(jí)，合作伙伴及社區(qū)建立正面及有效的工作關(guān)系，并鼓勵(lì)其他同事也依照此行為準(zhǔn)則。 ? Accept personal responsibility and accountability for achieving results within targeted timelines; ensure clear authority and accountability for results by others. 在規(guī)定的時(shí)限內(nèi)承擔(dān)相應(yīng)的責(zé)任及義務(wù)從而完成任務(wù)，并清晰其他職務(wù)的權(quán)限及責(zé)任。 ? Ensure all tasks are carried out accurately, efficiently and within the allocated timeframes for each task. All tasks must be closed in the FCS system once completed. 在指定的時(shí)間內(nèi)準(zhǔn)確,有效地執(zhí)行每一個(gè)任務(wù).一旦完成后,所有任務(wù)都必須在FCS系統(tǒng)中被關(guān)閉. ? Be fully knowledgeable about the hotel facilities, functions and local area information. 熟知酒店設(shè)施,功能及當(dāng)?shù)貐^(qū)域信息. ? Responsible for keeping standards and procedures and information folders and brochures up to date. 遵守條例及規(guī)定，并及時(shí)更新文件和宣傳冊(cè)的信息。 ? Ensure a smooth co-ordination between the individual sections of Front Office. 確保與前廳部各部門(mén)建立良好的合作關(guān)系。 ? Liaise and work closely with other departments to resolve any operational issues.  與其他部門(mén)保持緊密聯(lián)系和工作從而解決日常營(yíng)運(yùn)遇到的問(wèn)題。 ? Promote the free flow of information; encourage the open expression of ideas and opinions.  促進(jìn)信息的流通，鼓勵(lì)開(kāi)放的思想和看法 ? Have the master key control system in place and conduct audit on a regular basis. 設(shè)立萬(wàn)能鑰匙使用準(zhǔn)則，并且定時(shí)審查 ? Work collaboratively with others to achieve common goals and objectives; serve effectively in both team member and team leader roles; promote collaboration & teamwork in others. 共同協(xié)作以達(dá)到共同的目標(biāo)和目的，有效展現(xiàn)團(tuán)隊(duì)成員及團(tuán)隊(duì)主管的角色，促進(jìn)協(xié)作。 ? Ensure all team members report to work on time as scheduled. 確保所有團(tuán)隊(duì)同事按照安排準(zhǔn)時(shí)上班. ? Complete the performance appraisal process for colleagues as required, and ensure all appraisals have clear and accurate feedback and SMART objectives for the next 6 – 12 months. 完成同事表現(xiàn)評(píng)估，確保所有的評(píng)估都得到清晰準(zhǔn)確的回饋，并能客觀地制定跟進(jìn)計(jì)劃。 ? Knowledge of and educate others about how one's work aligns with the overall business/brand strategy, and ultimately shareholder value. 指導(dǎo)其他同事如何工作從而與整體業(yè)務(wù)與品牌戰(zhàn)略保持一致，最終體現(xiàn)股東價(jià)值。 ? Understand the meaning and implications of key internal and external financial indicators. 理解內(nèi)部和外部財(cái)務(wù)指標(biāo)的意義及影響 ? Add value through operational efficiency through process improvement; understand and focus on the key drivers of sales, colleague and customer satisfaction, profitability, and quality. 通過(guò)收入的增長(zhǎng)和有效的運(yùn)作提升價(jià)值；理解并關(guān)注銷(xiāo)售，同事和賓客的滿意度，收益和質(zhì)量的關(guān)鍵。 ? Understand hotel PMS – Opera and FCS to ensure efficient handling of work duties. 要了解酒店的PMS-Opera和FCS以確保有效地處理工作事務(wù)。 ? Be familiar with hotel emergency procedures e.g. fire alarm and take charge during emergency situations. 熟悉酒店對(duì)于緊急情況的程序，例如：遇火警時(shí)，并能負(fù)責(zé)緊急情況的處理。 ? Respond to guest requests ASAP before departing your shift. 在離崗前盡可能快地回復(fù)賓客的需求. ? Actively participate in meetings as requested. Attendance must always be on time. 按照要求積極參與會(huì)議,并保持準(zhǔn)時(shí)出席. ? Perform other duties assigned by the management. 履行管理層安排的其他工作職責(zé).

崗位職責(zé) 1.直接負(fù)責(zé)禮賓部的工作。 2.對(duì)酒店的賓客提供禮貌專(zhuān)業(yè)的服務(wù)；協(xié)助重要賓客的入住和離店。 3.管理行李房，確保所有的行李有行李標(biāo)簽并且安全存放在合適的位置。 4.負(fù)責(zé)所有的特殊事情和酒店服務(wù)的有關(guān)信息的公告。 5.確保工作區(qū)域內(nèi)的所有設(shè)備處于良好工作狀態(tài)。 6.參與員工的培訓(xùn)工作。負(fù)責(zé)員工的日常培訓(xùn)，制定培訓(xùn)計(jì)劃。 7.賓客有要求時(shí)，為預(yù)計(jì)離店的賓客安排出租車(chē)、機(jī)場(chǎng)班車(chē)的服務(wù)。 崗位要求 1．中專(zhuān)以上學(xué)歷，有同崗位工作經(jīng)驗(yàn)； 2．身體健康，品貌端正，形象氣質(zhì)佳。 3．優(yōu)秀的組織管理能力。 4．優(yōu)秀的交際能和溝通技巧。 5．善于同賓客交往、溝通，處理周到、果斷，能獨(dú)立處理各種投訴。

【崗位職責(zé)】 1、負(fù)責(zé)酒店大堂區(qū)域的日常接待工作，為賓客提供專(zhuān)業(yè)、熱情的迎送服務(wù)，確保賓客的第一印象和最后印象良好。 2、協(xié)調(diào)禮賓部日常工作安排，包括行李運(yùn)送、車(chē)輛調(diào)度、問(wèn)詢解答等，確保服務(wù)高效、有序。 3、處理賓客的特殊需求及投訴，及時(shí)反饋并跟進(jìn)解決，提升賓客滿意度。 4、監(jiān)督禮賓團(tuán)隊(duì)的服務(wù)標(biāo)準(zhǔn)執(zhí)行情況，定期培訓(xùn)員工，提升團(tuán)隊(duì)整體服務(wù)水平。 5、與前臺(tái)、客房、餐飲等部門(mén)保持良好溝通，確?？绮块T(mén)協(xié)作順暢。 6、管理禮賓部物資及設(shè)備，確保其完好、整潔，并定期檢查維護(hù)。 7、協(xié)助完成上級(jí)交辦的其他任務(wù)，確保酒店整體運(yùn)營(yíng)順暢。 【崗位要求】 1、具備良好的服務(wù)意識(shí)和職業(yè)素養(yǎng)，能夠以熱情、耐心的態(tài)度對(duì)待每一位賓客。 2、較強(qiáng)的溝通協(xié)調(diào)能力，能夠妥善處理賓客需求及突發(fā)情況。 3、具備團(tuán)隊(duì)管理經(jīng)驗(yàn)者優(yōu)先，能夠帶領(lǐng)團(tuán)隊(duì)高效完成工作任務(wù)。 4、形象端正，舉止得體，符合酒店行業(yè)服務(wù)人員的職業(yè)要求。 5、能適應(yīng)輪班工作制，包括夜班及節(jié)假日值班。 6、具備一定的英語(yǔ)溝通能力者優(yōu)先。

Provide professional and hospitable concierge services for guest arrivals/departures, ensuring premium check-in experiences. 負(fù)責(zé)酒店賓客的迎送接待工作，提供專(zhuān)業(yè)、熱情的禮賓服務(wù)，確保賓客獲得優(yōu)質(zhì)的入住體驗(yàn)； Assist with luggage handling, escort guests to rooms or designated areas, and introduce hotel facilities/services. 協(xié)助賓客搬運(yùn)行李，引導(dǎo)賓客至客房或指定區(qū)域，并介紹酒店設(shè)施及服務(wù)； Manage daily driving and maintenance of hotel vehicles, ensuring cleanliness, safety, and punctual guest transfers. 負(fù)責(zé)酒店車(chē)輛的日常駕駛及維護(hù)，確保車(chē)輛整潔、安全，按時(shí)完成接送賓客的任務(wù)； Master transportation routes in Changzhou and surrounding areas, offering accurate travel suggestions and transfer services. 熟悉常州及周邊地區(qū)交通路線，為賓客提供準(zhǔn)確的出行建議及接送服務(wù)； Handle guest complaints and special requests, coordinate with relevant departments for timely resolution. 協(xié)助處理賓客的投訴及特殊需求，及時(shí)反饋至相關(guān)部門(mén)并跟進(jìn)解決； Maintain cleanliness of concierge areas and vehicles according to hotel service standards. 維護(hù)禮賓區(qū)域及車(chē)輛的環(huán)境整潔，確保符合酒店服務(wù)標(biāo)準(zhǔn)； Collaborate with Front Desk and Housekeeping departments to ensure seamless service flow. 配合前臺(tái)、客房等部門(mén)完成相關(guān)工作，確保酒店服務(wù)流程順暢。

·?????????Responsible forthe supervision and control of the Bell Services, Transportation Departmentthis consists of the Bellboys, doormen and drivers ·?????????Responsible for sorting and distributingguests and administrative mail and returning mail to the sender for forwardingmail ·?????????Provide information pertaining to all hotelservices, local places of interests, restaurants, doctors, sightseeing toursand any other information likely to be of the interest to guests ·?????????Be prepared to recommend first and foremostthe hotel’s own Food and Beverage outlets before any other, making himselftotally familiar with the operating times and each outlets benefits ·?????????Ensure that all arriving and departing guests receive prompt attention ·?????????Ensure the lobby is always kept in an orderlyfashion and that ashtrays are kept clean ·?????????Coordinates the paging of guests in thelobby, Food & Beverage outlets, and where considered appropriate by theManagement ·?????????Receive calls fromthe guests requiring Bell Services, assign Bellboys without any delay ·?????????Maintain recordsof services rendered by Bellboys, e.g. check in, check out, delivery ofmessages, mail, parcels etc. ·?????????Responsible for the maintenance of the hotelinformation directory (function board) and ensures that the information shownin current and accurate at all times ·?????????Prepares efficient work schedule for BellServices, arranging holidays and vacation, taking intoconsideration project occupancy and forecasts and any large group movements,especially those with early or late arrivals or departures ·?????????Ensures that all bell staff and drivers are neat, clean and punctual at all times and that theyperform the task assigned to them promptly and efficiently? ·?????????Handle problems associated with guests andliaise with department heads or executive management in the absence of theAssistant Manager. ·?????????Maintains and controls the use of the luggage room, ensuring thatluggage is properly stored and labeled at all times ·?????????Ensure that all equipment within the section is properly maintained andin good working order at all times. ·?????????Maintain a logbook to record all import events and matters forfollow-ups and forward it to the Front Office Manager every morning ·?????????Ensure daily departing time of due-out guests and arranges for taxis,shuttle arrangements and limousine services to the airport if required ·?????????Co-ordinates VIP arrivals and departures ·?????????Monitors that the Concierge staff is engaged in their dailyduties-greeting of guests at entrance, carrying baggage, rooming of guests,daily directory postings, transfer arrangements ·?????????Co-ordinate with Tour Co-ordinator to facilitate the delivery of groupsbaggage. ·?????????Ensure that the flags are raised and always in good condition perestablished procedure ·?????????Look into the maintenance of luggage trolleys to ensure that they are ingood working order ·?????????Personally conduct training classes for Bellboys on rooming proceduresas established by the Front Officer Manager ·?????????Ensure that the Concierge counter and main door are manned at all times ·?????????Ensure that Bell Service equipment is properly maintained ·?????????Inspect the cleanliness of all hotel vehicles and ensure all proceduresrelated are carried out consistently Handlesor resolves any guest complaints and establishes good relationships with guestsand clients of the hotel.

·   Assist guests with all inquiries, both hotel and non-hotel related 協(xié)助客人各種與酒店相關(guān)或無(wú)關(guān)的問(wèn)詢   · Conduct effective shift briefings to ensure hotel activities and operational requirements are known 進(jìn)行有效的交接班說(shuō)明工作，以明確酒店活動(dòng)和運(yùn)營(yíng)要求   ·  Maintain detailed knowledge of the activities of the day and alert to any potential problems 詳細(xì)了解當(dāng)日活動(dòng)情況并留意各種潛在問(wèn)題   ·  Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events 詳細(xì)了解所在城市和地區(qū)的情況，包括去往主要地點(diǎn)的路線、以及關(guān)于餐館、劇場(chǎng)、商場(chǎng)、電影院、體育場(chǎng)館、娛樂(lè)設(shè)施、銀行、領(lǐng)事館、交通系統(tǒng)和特殊活動(dòng)的信息   ·  Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards       保證供應(yīng)足夠的表格和手冊(cè)，并確保其質(zhì)量達(dá)到酒店標(biāo)準(zhǔn)   ·   Consult Log Book for information/request left by outgoing shift 查閱交班人員的工作日志，尋找相關(guān)信息和要求   · Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy 按照相關(guān)政策，對(duì)發(fā)給客人的信件、留言、電傳、傳真和特快專(zhuān)遞進(jìn)行管理   ·  Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests 按照客人的要求，對(duì)客人寄出的郵件、通過(guò)信使服務(wù)寄送的信件、 包裹的郵資和貨運(yùn)進(jìn)行管理   · Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed 遵守鑰匙管理政策，保證客人的鑰匙及其它存放在前廳部的的鑰匙的安全與有序管理   ·  Receive telephone calls and take messages for guests who are out, in accordance with hotel policy 依照酒店政策，替外出的客人接聽(tīng)電話和留言   ·  Record incoming registered mail, telegram, parcel, telex in appropriate file 在相應(yīng)的檔案上對(duì)寄給客人的掛號(hào)信、電報(bào)、包裹和電傳進(jìn)行記錄   ·  Night staff check mail, message of expected guests against the system/computer and expected arrivals 夜崗人員按照電腦系統(tǒng)和預(yù)抵房記錄對(duì)預(yù)抵客人的郵件和留言進(jìn)行查收   ·  Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures 在考慮入住情況預(yù)測(cè)以及大規(guī)模的團(tuán)組活動(dòng)，特別是關(guān)于提前或延遲到達(dá)及離店的情況的前提下，為行李服務(wù)部員工準(zhǔn)備高效的工作計(jì)劃，安排節(jié)日和假日

【崗位職責(zé)】 1、直接負(fù)責(zé)禮賓部的工作。 2、對(duì)酒店的賓客提供禮貌專(zhuān)業(yè)的服務(wù)；協(xié)助重要賓客的入住和離店。 3、管理行李房，確保所有的行李有行李標(biāo)簽并且安全存放在合適的位置。 4、負(fù)責(zé)所有的特殊事情和酒店服務(wù)的有關(guān)信息的公告。 5、確保工作區(qū)域內(nèi)的所有設(shè)備處于良好工作狀態(tài)。 6、參與員工的培訓(xùn)工作。負(fù)責(zé)員工的日常培訓(xùn)，制定培訓(xùn)計(jì)劃。 7、賓客有要求時(shí)，為預(yù)計(jì)離店的賓客安排出租車(chē)、機(jī)場(chǎng)班車(chē)的服務(wù)。 【崗位要求】 1、、身體健康，品貌端正，形象氣質(zhì)佳。 2、善于同賓客交往、溝通，處理周到、果斷，能獨(dú)立處理各種投訴。

1.Be responsible for Concierge Services,Bell Service & Drivers. 負(fù)責(zé)管理禮賓部，提供禮賓服務(wù)、行李服務(wù)和交通服務(wù)。 2.Provide detailed and accurate informationto guests and other departments on a wide variety of services and facilitiesboth within and outside the establishment. 向客人和其它部門(mén)提供關(guān)于酒店內(nèi)外廣泛的服務(wù)和設(shè)施的詳細(xì)而準(zhǔn)確的信息。 3.Directs and controls all subordinate toensure that all operational matters are handles on time and guest expectationsare met. 監(jiān)管和控制所有下屬員工，確保所有運(yùn)營(yíng)事項(xiàng)按時(shí)處理，并達(dá)到客人期望。 4.Prepares duty rosters and ensuring mostefficient use of manpower resources. 安排員工班次，確保最有效地利用人力資源。 5.Co-ordinates guest transportationrequirements and takes corrective action in the event of anticipated problems. 協(xié)調(diào)客人的用車(chē)需求，并對(duì)可能出現(xiàn)的問(wèn)題采取正確的措施。 6.Supervises luggage, message and guestdelivery and pick-ups. 管理好所有需要遞送和接運(yùn)的行李，留言和需要接送的客人。 7.Brief? associates? on all group arrivals anddepartures, itineraries, name of group, number of rooms and name of tour guideand current house availability 向員工介紹關(guān)于團(tuán)隊(duì)的到達(dá)和離開(kāi)、旅行路線、團(tuán)隊(duì)名稱、用房、全陪、姓名和目前房間可用情況的信息。 8.Assists in the selection, training andevaluation of subordinate associates. 協(xié)助挑選、培訓(xùn)和評(píng)估下屬員工。 9.Be proficient in using the Opera system 熟練使用opera系統(tǒng) 崗位要求 1.College?or above 大專(zhuān)（含）以上學(xué)歷優(yōu)先考慮 2.Relevant Experience in international hotelbrand 1 year above will be preferred 具備國(guó)際品牌酒店類(lèi)似工作1年及以上經(jīng)驗(yàn) 3.Ability of English communication 具備良好的英文聽(tīng)說(shuō)讀寫(xiě)能力 4.Good Communication skills 良好的談吐及溝通技巧 5.Pleasantly personality, persistent 性格開(kāi)朗，具有較強(qiáng)的工作責(zé)任心 6.Must be well-presented and professionallygroomed at all times 始終保持良好和專(zhuān)業(yè)的形象

1.在前廳部協(xié)助服務(wù)經(jīng)理，擴(kuò)大前廳收益 2.監(jiān)控禮賓部的工作效率水平。 3.確保所有的職員按照標(biāo)準(zhǔn)完成被分配的任務(wù)。 4.監(jiān)控工作行為表現(xiàn)，負(fù)責(zé)檢查客人，做好實(shí)名制登記。及時(shí)把情況匯報(bào)給上級(jí)。 5.確保所有的服務(wù)員總是能夠保持良好的儀表、著裝、衛(wèi)生和儀態(tài)。 6.保證發(fā)生的所有事件（客人或員工）和其他相關(guān)事件詳細(xì)的記錄在交接本上，必須有判斷力，如有必要直接請(qǐng)示前廳經(jīng)理請(qǐng)示。 7.保留客人反饋的記錄并且對(duì)問(wèn)題采取補(bǔ)救行動(dòng)。 8. 上班時(shí)間以中夜班為主。

【崗位職責(zé)】 1、禮貌而高效的處理客人和員工詢問(wèn)，對(duì)不能立即解決的投訴和問(wèn)題進(jìn)行匯報(bào)。 2、確保禮賓、行李的順暢服務(wù)和操作。 3、熟悉當(dāng)?shù)丨h(huán)境，例如城市內(nèi)的餐廳,觀光和購(gòu)物區(qū)。 4、檢查并跟進(jìn)大堂，公共區(qū)域、客用電梯、和公共衛(wèi)生間等區(qū)域的正常工作。 5、在酒店前行車(chē)道確保正常的行車(chē)。 6、協(xié)助維護(hù)客人和酒店財(cái)產(chǎn)的高度安全。 7、熟悉酒店的各項(xiàng)活動(dòng)、餐飲部機(jī)制、餐廳、會(huì)議室、緊急電話和設(shè)施。 8、確保所有客人的留言、信件、傳真和包裹都妥善安置和運(yùn)送。 9、按時(shí)完成酒店安排的其他工作。 【崗位要求】 1、大專(zhuān)以上學(xué)歷，有同崗位工作經(jīng)驗(yàn)。 2、擁有國(guó)際服務(wù)評(píng)估組織的“金鑰匙”認(rèn)證。 3、優(yōu)秀的溝通技巧，能夠與酒店其他員工和經(jīng)理有效協(xié)作。 4、身體健康，品貌端正。 5、持有駕駛證，有多年駕駛經(jīng)驗(yàn)。

崗位職責(zé)： ·????????執(zhí)行與行李有關(guān)的工作程序，在禮賓司不在崗時(shí),代行其職責(zé) 并確保禮賓部員工在工作中遵守工作程序。 ·????????協(xié)助禮賓司根據(jù)需要調(diào)配人力。 ·????????根據(jù)酒店標(biāo)準(zhǔn)培訓(xùn)所有禮賓部員工、評(píng)估表現(xiàn)、推薦晉升、辦理員工調(diào)動(dòng)及紀(jì)律懲戒。 ·????????向禮賓司反饋異?，F(xiàn)象，需求要時(shí)向前廳經(jīng)理、前廳副經(jīng)理和賓客服務(wù)經(jīng)理求助。 ·????????確保貴賓及希爾頓榮譽(yù)可會(huì)會(huì)員得到完善招待，其它客人得到機(jī)場(chǎng)接送服務(wù)。 ·????????盡量推薦酒店?duì)I業(yè)，改進(jìn)服務(wù)，以便增加營(yíng)業(yè)收入，降低成本。 ·????????完成公司領(lǐng)導(dǎo)交辦的其他工作。 ·????????需要了解當(dāng)?shù)芈糜挝幕?，以及城市概況，為客人提供貼心服務(wù)。 任職要求： ·????????高中畢業(yè)或以上學(xué)歷 ·????????至少1年禮賓主管級(jí)工作經(jīng)驗(yàn) ·????????流利英語(yǔ) ·????????認(rèn)同希爾頓企業(yè)文化 ·????????有良好的職業(yè)操守 ·????????嚴(yán)格遵守國(guó)家法律法規(guī)，執(zhí)行企業(yè)各種規(guī)章制度 ·????????原則性強(qiáng)，職業(yè)化規(guī)范度高，具有良好的團(tuán)隊(duì)協(xié)作精神，出色的人際交往能力，誠(chéng)實(shí)可靠、品行端正 ·????????具有較強(qiáng)的工作責(zé)任心和學(xué)習(xí)能力、良好的團(tuán)隊(duì)合作意識(shí) ·????????酒店管理專(zhuān)業(yè)優(yōu)先 ·????????金鑰匙協(xié)會(huì)成員優(yōu)先考慮

·???????? 對(duì)禮賓部柜臺(tái)的活動(dòng)和禮賓部服務(wù)人員實(shí)施監(jiān)督和指導(dǎo) ·???????? 負(fù)責(zé)挑選和分發(fā)客人的信件及行政信件，并將無(wú)人接收的信件送返發(fā)信人 ·???????? 提供客人可能感興趣的關(guān)于酒店所有服務(wù)、當(dāng)?shù)孛麆?、餐館、醫(yī)生、觀光等方面的信息 ·???????? 最先向客人推薦本酒店的餐飲營(yíng)業(yè)場(chǎng)所，熟知這些營(yíng)業(yè)場(chǎng)所的營(yíng)業(yè)時(shí)間和各自的特長(zhǎng) ·???????? 確保大廳始終保持整潔，煙灰缸始終干凈 ·???????? 在大廳、餐飲營(yíng)業(yè)場(chǎng)所和其它管理層認(rèn)為合適的地方協(xié)調(diào)對(duì)客人的呼叫工作 ·???????? 負(fù)責(zé)維護(hù)酒店信息簿（功能板），并確保所有信息的準(zhǔn)確性和實(shí)效性 ·???????? 在考慮酒店入住情況和預(yù)測(cè)以及大規(guī)模的團(tuán)組活動(dòng)，特別是關(guān)于提前或延遲到達(dá)及離店的情況的前提下，為行李服務(wù)部員工準(zhǔn)備高效的工作計(jì)劃，安排節(jié)日和假日 ·???????? 確保所有行李服務(wù)人員隨時(shí)保持衣著整潔，工作守時(shí)，并且能夠快速和高效的完成任務(wù) ·???????? 處理與客人相關(guān)的問(wèn)題，在前廳經(jīng)理缺席的情況下負(fù)責(zé)與各部門(mén)負(fù)責(zé)人或行政管理部門(mén)聯(lián)系 ·???????? 與上級(jí)領(lǐng)導(dǎo)和人力資源部一起進(jìn)行人力規(guī)劃和管理需求

崗位職責(zé) 1、直接負(fù)責(zé)禮賓部的工作。 2、對(duì)酒店的賓客提供禮貌專(zhuān)業(yè)的服務(wù)；協(xié)助重要賓客的入住和離店。 3、管理行李房，確保所有的行李有行李標(biāo)簽并且安全存放在合適的位置。 4、負(fù)責(zé)所有的特殊事情和酒店服務(wù)的有關(guān)信息的公告。 5、確保工作區(qū)域內(nèi)的所有設(shè)備處于良好工作狀態(tài)。 6、參與員工的培訓(xùn)工作。負(fù)責(zé)員工的日常培訓(xùn)，制定培訓(xùn)計(jì)劃。 7、賓客有要求時(shí)，為預(yù)計(jì)離店的賓客安排出租車(chē)、機(jī)場(chǎng)班車(chē)的服務(wù)。 崗位要求 1、身體健康，品貌端正，形象氣質(zhì)佳。 2、優(yōu)秀的組織管理能力。 3、優(yōu)秀的交際能和溝通技巧。 4、善于同賓客交往、溝通，處理周到、果斷，能獨(dú)立處理各種投訴。 5、有金鑰匙優(yōu)先。 6、持有效健康證明，保持良好的個(gè)人衛(wèi)生。

崗位職責(zé) 1、協(xié)助上級(jí)管理部門(mén)各項(xiàng)的工作。 2、對(duì)酒店的賓客提供禮貌專(zhuān)業(yè)的服務(wù)；協(xié)助重要賓客的入住和離店。 3、管理行李房，確保所有的行李有行李標(biāo)簽并且安全存放在合適的位置。 4、負(fù)責(zé)所有的特殊事情和酒店服務(wù)的有關(guān)信息的公告。 5、確保工作區(qū)域內(nèi)的所有設(shè)備處于良好工作狀態(tài)。 6、參與員工的培訓(xùn)工作。負(fù)責(zé)員工的日常培訓(xùn)，制定培訓(xùn)計(jì)劃。 7、賓客有要求時(shí)，為預(yù)計(jì)離店的賓客安排出租車(chē)、機(jī)場(chǎng)班車(chē)的服務(wù)。 崗位要求 1、大專(zhuān)以上學(xué)歷，有同崗位工作經(jīng)驗(yàn)一年以上 2、身體健康，品貌端正，形象氣質(zhì)佳。 3、優(yōu)秀的組織管理能力。 4、優(yōu)秀的交際能和溝通技巧。 5、善于同賓客交往、溝通，處理周到、果斷，能獨(dú)立處理各種投訴。

【崗位職責(zé)】 1、管理所負(fù)責(zé)區(qū)域的正常運(yùn)轉(zhuǎn)。 2、管理崗位員工，安排崗位的工作班次和時(shí)間。 3、確保禮賓部交班本上記錄的每一件事情都已經(jīng)落實(shí)，記錄未完成的工作交給下一個(gè)班次。 4、確保所接收的行李和包裹的安全，存放在合適的地方。 5、事先檢查所有抵達(dá)和離店團(tuán)隊(duì)的分房名單，確保接待任務(wù)順利完成。 6、管理行李房，確保行李房干凈、接收、存放行李及賓客的遺留物品的處理。 7、?根據(jù)與前廳部管理人員所討論的，創(chuàng)造并執(zhí)行銷(xiāo)售計(jì)劃以及團(tuán)隊(duì)成員的獎(jiǎng)勵(lì)計(jì)劃。 8、參加培訓(xùn)員計(jì)劃和活動(dòng)，提供系統(tǒng)的培訓(xùn)給剛加入服務(wù)行業(yè)的員工。 【崗位要求】 1、會(huì)說(shuō)基本英語(yǔ)口語(yǔ)能，進(jìn)行英語(yǔ)日常會(huì)話，開(kāi)展對(duì)客服務(wù)。，能熟練操作電腦系統(tǒng)。 2、工作認(rèn)真、作風(fēng)細(xì)致、吃苦耐勞、反應(yīng)靈活。