? Supervise cash handling and banking procedures
監(jiān)督現(xiàn)金的處理和存放程序。
? Prepare daily banking, cash flow reports and sale report
編制每日存款和流動資金報告。
? Establish and instruct staff in cash security procedures
制定并指導員工執(zhí)行現(xiàn)金安全制度。
? Deal with irregular payments
處理異常的付款情況。
? Control stock and monitor security procedures
控制存貨和監(jiān)督保安成序。
? Works with Restaurant Manager in preparing and the management of the department’s budget
和上級領導一起編制和管理部門預算。
? In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
在經(jīng)理缺席時主持交接班說明會，確保員工了解酒店的活動和運營的要求。
? Assist with menu and wine list creation
協(xié)助菜單和酒水單的設計工作。
? Supervise outlet functions
監(jiān)督各項職能。
? Supervise outlet service
監(jiān)督餐廳的服務。
? Works with Restaurant Manager on manpower planning and operational needs
和上級領導一起進行人力規(guī)劃和管理需求。
? Conduct weekly training as assigned by Restaurant Manager
進行餐廳經(jīng)理制定每周培訓。
? Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
在自己當班期間盡可能解決所有的投訴，并在工作日志中記錄所有投訴以便進一步跟進的工作。
? Supervise the maintenance of guests HEO and outlet equipment
監(jiān)督服務設備的維護保養(yǎng)。
? Ensure standards of guest services as per standard guideline
監(jiān)督客用設施和服務的標準。
? Seek guest feedback for improvement
尋求客人的反饋意見并進行改進
? Personally meet and farewell a minimum of 80% of your customers
親自迎送80%以上的客人。
? Encourage and inspire team members to provide guests distinct experience in creative ways.
運用有創(chuàng)意的方法來激勵、鼓舞團隊成員為賓客提供獨特的體驗。
? Cross check guests through evaluations and comments get the feedback, know how to improve guest satisfactions.
抽時間與賓客進行互動，獲取反饋，了解員工提升賓客滿意度的渠道。
? Collaborate with Restaurant Manager to develop activities to meet the service behaviour and improving guest relationship continuously.
與餐廳經(jīng)理協(xié)作共同開發(fā)達到服務行為標準和持續(xù)改善賓客關系體驗的各類活動。
