1.Maintain and Manage the Daily Lobby Operations.
維護和管理大堂日常運營。
2.Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest.
進行每日巡視以確保LQA在對客服務中被遵守和執(zhí)行。
3.Attends to referred and handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to next level supervisor for necessary action and assure follow up with guests.
主動關注并禮貌高效的處理客人的要求及投訴，需要時要向上一級主管匯報，并且確保及時跟進。
4. Ensure loyalty/VIP procedures are being met or exceeded on a daily basis for all loyalty /VIP guests.
確保對所有忠實會員和貴賓都執(zhí)行其相關接待程序和標準。
5.Detailed hotel product knowledge, update with VIP arrivals & events within the hotel and the destination.
明晰酒店產(chǎn)品知識，確保貴賓及活動信息的時效性和準確性。
6. Presence in the lobby area all the time, support Front Desk or Concierge operation initiatively, and ensure both colleagues and facilities/equipment are in good condition.
工作期間保持在大堂區(qū)域巡視，主動協(xié)助前臺和禮賓部的日常運營，并確保所有同事和運營設備的工作狀態(tài)良好。
7. Ensure cleanliness, atmosphere and appearance of lobby and related areas.
確保大堂及相關區(qū)域的清潔、氛圍和外觀符合品牌標準。
8.Check potential room revenue for any discrepancies and do necessary corrections.
檢查有可能產(chǎn)生的任何房費差異，并跟進解決。
9.To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and auctioned.
與上一個班次進行完整而準確的交接，以確保所有待跟進事項都被記錄和解決。
10.To ensure that an accurate Service Center and Department guest logbook, providing a written log of the day’s guest related issues, is maintained to report to General Manager and Executive Team.
確保總機和部門日志的準確性，將當日發(fā)生的與客人相關的時間整理并記錄，并將值班經(jīng)理日志每日發(fā)送給總經(jīng)理和行政團隊。
11. Adheres to promote the health & safety policies to ensure a safe work environment. ?Knowledgeable for all safety & emergency procedures, and act as key contact personnel of Emergency Response Team during certain situation.
堅持并推行健康與安全政策，以確保安全的工作環(huán)境；熟悉掌握安全及緊急程序， 并在危機情況作為危機處置小組的主要聯(lián)絡人參與危機處理。
12. Verifies that all information requested by the local police authorities are adhered to and prepared accurately.
確保由當?shù)貓?zhí)法部門所要求的全部事項都被嚴格遵守并實行。
13.? Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays.
預知客人需求，收集客人喜好，并確保這些需求和喜好在客人入住期間會被一直滿足。
14.?Full utilization of all kinds of systems to embrace guest experience.
充分利用各類酒店管理系統(tǒng)和軟件以提高賓客體驗。
15. Accuracy in link of reservations requirement to room allocation/guest needs.
根據(jù)預訂信息準確地為客人安排房間及滿足合理需求。
16. Liaison between Front Office departments and rest of hotel effective for guest experience.
在前廳部與酒店其他部門之間有效的溝通來提高賓客體驗。
17. Focuses on the stay experience for ALL members.
致力于提升雅高心悅界會員的入住體驗。
