Delight Guest和悅賓客
1.Practice the service culture SHINE with Service Essence Training
對客服務(wù)中踐行《服務(wù)精髓》中SHINE的服務(wù)文化要求
2.Solve the guest complaints with service culture E-Leap within Service Recovery Training
當(dāng)客人向我們表達(dá)不滿情緒時(shí)及時(shí)擔(dān)負(fù)責(zé)任,并踐行《服務(wù)補(bǔ)救》中的E-LEAP服務(wù)文化原則
3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards
個(gè)人儀容儀表、衛(wèi)生及禮貌禮節(jié)符合酒店和品牌標(biāo)準(zhǔn)
4.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
嚴(yán)格遵守服務(wù)流程和品牌標(biāo)準(zhǔn),向我們的客人傳遞品牌精髓的信息以提高客人體驗(yàn)感和品牌感知度
5.Provide good service, knowledge of facilities etc
擁有良好服務(wù)意識(shí)及廚房設(shè)備基本知識(shí)等
6.Contributes and works as a team, Maintains a professional and friendly attitude
具有奉獻(xiàn)精神及團(tuán)隊(duì)合作精神,保持專業(yè)級(jí)友好的態(tài)度
7.Ensures a clean, professional appearance according to hotel grooming standards
根據(jù)酒店儀容儀表標(biāo)準(zhǔn),保持干凈專業(yè)的儀容儀表
8.Familiars with the use of equipment in kitchen, practices the hygiene and sanitation procedures.
熟悉廚房設(shè)備的用法,實(shí)行衛(wèi)生安全規(guī)程
9.Ensures proper use and cleaning of equipment, practices economy, maintains strict control on food wastage
確保清潔用具的正當(dāng)使用,嚴(yán)格控制食品浪費(fèi)
10. Ensure all staff have training, good skill and briefed on the hotel rules and regulations
確保所有員工得到培訓(xùn),擁有好的技能并向員工傳達(dá)酒店的規(guī)章制度
11.To greet with a smile at all times to colleagues or guests anywhere in the hotel (front or back of the house)
以微笑問候同事及客人
12.To take pride in personal appearance for personal hygiene and uniform
保持個(gè)人衛(wèi)生干凈整潔
13.To co-ordinate, in detail on the Restaurant / Banquet / food production, and all specific duties to employees under his supervision
給員工說明餐廳,宴會(huì),食品出品及其他職責(zé)
14.To check all set-ups for restaurant and banquet functions. Responsible for the correct timing during service and to ensure that food served is always of the highest standards
檢查所有餐廳及宴會(huì)活動(dòng)的準(zhǔn)備項(xiàng)目,負(fù)責(zé)把握出品時(shí)間以保證優(yōu)質(zhì)地食品服務(wù)
15.To constantly check the quality of food prepared with regard to taste and temperature
根據(jù)味道及溫度不斷檢查食品的質(zhì)量
16.To insist on a uniform visual appearance of all dishes prepared. Presentation and garnish must be prepared according to standards
菜品出品要視覺上統(tǒng)一,根據(jù)標(biāo)準(zhǔn)菜品裝飾是必備的
17.To monitor and fully implement the portion control established with the recipe cards and the butcher test. To minimise waste and spoilage
為了減少浪費(fèi),根據(jù)料單控制菜品分量
18.To check stores and refrigerators and be responsible for the proper storing and recycling of leftovers
檢查倉庫及凍庫,負(fù)責(zé)庫存的補(bǔ)充及合理的回收利用
19.Ensures smooth and effective communication among the kitchens and with other departments
保證廚房與其他部門的順利有效的溝通
20.To constantly be alert on freshness, presentations and temperature of food served
出菜時(shí),注意食品的新鮮度,溫度及出品樣式
21.Ensures food portioning, serving, requisitions / receiving from stores are properly controlled
保證食品的分量,很好的控制食品的出入庫
22.Liaise and work closely with the Chief Steward for pre-planning and execution of delivery and cleanliness of equipment
工作上保持與管事部經(jīng)理緊密聯(lián)系以獲得清潔用具
23.To check all machinery, ensure proper maintenance and usage of the equipment, and follow up with engineering on work order forms.
檢查所有機(jī)器,以保證正常運(yùn)作及使用,并根據(jù)工程部正在維修的項(xiàng)目
24.Misuse of equipment should be reported and disciplinary action should be taken
不可濫用設(shè)備,一經(jīng)發(fā)現(xiàn)立即匯報(bào)并受到相應(yīng)處分
25.Ensures that staff follow the hygiene and sanitation procedures when handling food / equipment / utensils
確保所有員工遵守衛(wèi)生安全程序
26.To ensure that working areas, working tables, working utensils such as carving boards, slicer, mixers, blenders, cutters, woks, pots, pans etc. are cleaned and sanitised as per SFSMS policy
確保工作區(qū)域,工作臺(tái),工作用具如刻板,片刀,攪拌機(jī),刀具,鍋,鏟等消毒干凈
27.To ensure that the refrigerators and deep freezers, ceiling, walls, floors and shelving etc. are clean at all times
保證凍庫,天花板,墻體,地板及架子等干凈
28.To check drawers, under-counter refrigerators and reach-in refrigerators to ensure that they are clean, and the contents are always fresh and dated
檢查抽屜,柜式冰箱及步入凍庫,以保證干凈以及食品的新鮮度
29.To work closely with the Chief Steward and monitors that exhaust hoods, stoves, ovens, salamanders, deep freezers, steamers, filters, boiling pans, bain marie, hot and cold cabinets etc. are spotless and cleaned on a daily basis
與管事部保持緊密聯(lián)系,以確保排煙機(jī),爐灶,烤箱,凍庫,蒸爐,等設(shè)備保持干凈
30.To ensure that all kitchen adhere to the hotel grooming standards
保證廚房所有員工擁有酒店標(biāo)準(zhǔn)的儀容儀表
31.To report to the Executive / Head Chef on all staff and operation matters
向上級(jí)匯報(bào)運(yùn)作出現(xiàn)的問題
32.To monitor staff schedules and ensure punctuality at work
監(jiān)督員工以保證員工準(zhǔn)時(shí)上下班
33.To conduct training classes for staff to develop their skills / new menu items
為員工開展培訓(xùn)課程以增加技能及熟悉新菜單
34.To guide the employee orientation for new hires
培訓(xùn)新員工
35.To ensure that staff are aware of hotel rules and regulations
保證所有員工熟悉酒店規(guī)章制度
36.To ensure that staff are trained on fire and safety and emergency procedures
保證所有員工接受消防培訓(xùn)及急救操作程序培訓(xùn)
37.To provide the necessary assistance / support to staff and Executive / Head Chef to achieve their goals
給予員工及上級(jí)幫助以使他們達(dá)標(biāo)
任職要求Good health 身體健康
Good communication 良好的溝通技能
Pleasant looking 五官端正
Fluent in both verbal & written English & Mandarin
出色的普通話及英語的口語和寫作能力
8years Kitchen experience. Knowledge in food material’s English, can understand the menu and write the menu.
有八年的廚房工作經(jīng)驗(yàn). 了解食品原材料的英文, 能看懂菜單和寫菜單。
2 year of experience in the same position of similar field
2年的相關(guān)工作經(jīng)驗(yàn)
Positive attitude/role model Initiative
態(tài)度端正/有以身作則的意識(shí)