Oversee the daily operations of the fitness center, ensuring all facilities and equipment function properly.
全面負(fù)責(zé)健身中心的日常運(yùn)營(yíng)管理工作,確保健身中心各項(xiàng)設(shè)施設(shè)備正常運(yùn)行;
Develop and implement service standards and operational procedures, monitor service quality, and enhance member satisfaction.
制定并執(zhí)行健身中心服務(wù)標(biāo)準(zhǔn)與操作流程,監(jiān)督服務(wù)質(zhì)量,提升會(huì)員滿意度;
Manage fitness class scheduling and coach teams, regularly organize staff training and proficiency assessments.
負(fù)責(zé)健身課程安排與教練團(tuán)隊(duì)管理,定期組織員工培訓(xùn)與技能考核;
Monitor hygiene and safety conditions to ensure compliance with hotel sanitation standards and safety regulations.
監(jiān)控健身中心衛(wèi)生與安全狀況,確保符合酒店衛(wèi)生標(biāo)準(zhǔn)及安全規(guī)范;
Address member complaints and suggestions, promptly resolving operational issues.
處理會(huì)員投訴與建議,及時(shí)解決運(yùn)營(yíng)過程中的各類問題;
Develop and execute member recruitment and retention plans to achieve departmental revenue targets.
制定并執(zhí)行會(huì)員招募與維護(hù)計(jì)劃,完成部門業(yè)績(jī)指標(biāo);
Manage fitness center inventory and cost control, conduct regular equipment and supply audits.
負(fù)責(zé)健身中心物資管理與成本控制,定期盤點(diǎn)設(shè)備與耗材。