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崗位職能：協(xié)助餐飲部經理制定并實施餐飲部的工作計劃；協(xié)助督導各領班對各餐廳的日常管理工作，確保能夠給客人提供優(yōu)質、高效、親情化的服務。 .具體職責： ?部門內部管理 （1）參加餐飲部的部門例會，了解每日接待、預訂情況和上級的有關指示； （2）主持召開中餐班組班前例會和餐后會，傳達上級有關指示，把每天的檢查情況進行說明，聽取本崗位員工意見； （3）班前檢查員工的儀容儀表，督促員工按標準上崗； （4）開餐前檢查餐廳擺臺、清潔衛(wèi)生，餐廳用具供應及設備設施的完好情況，使其達到所要求的規(guī)范和標準； （5）用餐結束后，清點廳房內物品及設施設備，檢查各廳房的收尾和衛(wèi)生清潔情況； （5）督導領班及服務員做好客人的接待工作，發(fā)現(xiàn)問題并及時糾正，保證所有工作均符合酒店的標準和要求； （6）協(xié)助經理制定培訓計劃，并組織所屬員工的培訓； （7）協(xié)調、溝通餐廳和廚房的工作，保證餐廳的正常經營； （8）及時填寫值班意見反饋表、交接班本、營業(yè)報告、工作日志等工作記錄；（9）督促相關崗位做好餐廳銷售統(tǒng)計和客史檔案的補充； （10）全面掌握餐廳動態(tài)，遇特殊客人、重要客人要親自服務； （11）在經理的工作安排下，做好中餐宴會設計、現(xiàn)場布置等準備工作； （12）關注客人用餐情況，適時征詢客人意見、建議； （13）及時處理客人投訴及突發(fā)性事件并向經理或上級主管匯報 （14）督導檢查領班及服務員工作，進行績效考核與評估； （15）對部門管理、服務員的聘用、晉升、獎勵、扣罰、降職有建議權； （16）在權限范圍內，有對服務員的崗位安排、考勤監(jiān)督的權力； （17）完成部門布置的其他工作任務。 2.部門間協(xié)作 （1）協(xié)調、溝通餐廳和廚房的工作，保證餐廳的正常經營； （2）與保安部溝通，檢查是否存在安全隱患； （3）配合工程部做好中餐設施設備的維修與保養(yǎng)； （4）與營銷部溝通了解客史檔案的最新情況，做好VIP客人到店用餐前的各項準備工作。

崗位職責 1.協(xié)助酒店高級管理層負責及整個飯店的運作收集對客服務過程中所產生的問題信息。 2.大堂副理在前廳部經理的直接領導下，在當班期間負責整個酒店的正常運作。 3.要負責處理賓客的問題和投訴。 4.要負責重要賓客的迎領工作。 5.進行整個酒店的安全和日常的設備檢查工作。 6.解決當班期間發(fā)生的安全問題。 7.向其它班次協(xié)調交班記錄上需要溝通的事項。 崗位要求 1.XX以上學歷，有同崗位工作經驗X年以上。 2.能用流利的英語從事前廳服務形象氣質佳，精通電腦操作，具備較強的英文聽說讀寫能力。 3.儀表端莊，熱愛酒店工作，鉆研業(yè)務，反應敏捷，善于交際具有較好的管理和協(xié)調能力，能夠很好的發(fā)揮其管理、領導和監(jiān)督的作用。 4.注重細節(jié)，工作有責任心，敢于承擔責任，執(zhí)行力較強。 5.有上進心和良好的學習能力和抗壓能力。

【職責內容】 職位要求： 1、形象氣質佳，性格開朗、綜合素質高、工作熱情、積極上進、親和力、責任心強； 2、從事美容行業(yè)一年以上，有導師經驗的優(yōu)先考慮。 3、擁有較強的美容專業(yè)知識培訓能力和市場實踐經驗，有協(xié)調代理商推廣、美容院促銷活動經驗者優(yōu)先。 4、駐扎全國各代理商辦事處，協(xié)助代理商推廣本品牌的運營； 5、有較強的溝通協(xié)調能力、個人銷售能力及團隊合作精神 6、能夠積極配合公司安排，能夠對公司有較強的歸屬精神； 7、能夠適應各省內出差；

【崗位職責】 1、負責為美容院沙龍客人提供專業(yè)的美容服務。 2、講究職業(yè)道德，做到文明服務，保持美容的高水準服務，維護公司聲譽。 3、定期建立貴賓及常客檔案，了解他(她)們的愛好、要求及皮膚的特性，以便更好地提供服務。 4、負責保管美容及按摩工具，對工具、美容用品的采購提出建議。 5、參加美容院晨會，完成每天工作流程報表與每月總結報表。 6、完成店長安排的其他工作。 【崗位要求】 1、皮膚好，儀表大方，熟悉美容產品和手法， 2、持有美容師證書者、有美容院工作經驗者優(yōu)先。 3、良好的語言表達能力，善于溝通，服務意識強，工作耐心細致。 4、吃苦耐勞，愛崗敬業(yè)，良好的個人素質，較高的職業(yè)素養(yǎng)和道德。 5、性格開朗樂觀，積極向上，團隊協(xié)作能力強。

【職責內容】 1.  在旗艦店總經理的業(yè)務規(guī)劃下，全面導入旗艦店經營管理，并負責店員的管理，協(xié)調，考核，獎懲等工作，確保各項工作達到集團總部要求，實現(xiàn)總部下達的銷售指標 2. 負責門店的經營工作，制定門店周/月目標，并跟蹤執(zhí)行情況 3. 全面負責門店的日常管理工作，負責門店員工的工作安排和管理 4. 每天定時開晨會，分析業(yè)績，總結經驗，分配目標，鼓勵店員 5. 對員工的考勤，儀容儀表和服務規(guī)范情況進行監(jiān)督與管理 6. 協(xié)調各方面的人際關系，增強員工的凝聚力 7. 整理各種報表，做好門店日常費用的合理管控 8. 不斷改善門店經營管理，提升門店業(yè)績

【崗位職責】 1、完成日常美術設計及制作。 2、獨立完成或協(xié)助專業(yè)廣告人員完成重大美術制作。 3、保管、節(jié)約各種美工工具、用料。 4、做好美術資料搜集、處理、分析和存儲工作。 5、認真鉆研業(yè)務，提高自身的創(chuàng)作設計水平。 【崗位要求】 1、大專以上文化程度；1年以上同崗位工作經驗，美術/廣告設計專業(yè)。 2、具有高品質的設計并創(chuàng)作酒店所有宣傳品。 3、網頁制作能力。 4、具有一定的繪畫及美術制作能力。

Director of Events serve as the key contact for the Meeting Planner.Ensure all requirements of the group are met. Create and provide best practicesfor convention services and Food and Beverage departments for meetings. 宴會銷售總監(jiān)擔任會議策劃人的主要聯(lián)絡人。確保滿足集團公司的所有要求，為會議服務團隊和餐飲部打造實踐方案，為客戶提供完美的會務體驗。 1.??Follow all company policies and procedures. 遵守所有公司政策和程序。 2.??Responsible in achieving the Catering andBanquet sales objectives and revenue goal of the hotel. 負責完成餐飲宴會銷售目標和酒店的收入目標。 3.??Develops strong rapport and builds businessrelationship with local customer base through sales and customer interviews. 通過與客戶的溝通，并與本地客戶建立牢固的合作和商業(yè)伙伴關系。 4.??Assists the Director of Event Booking Centerin the development of Sales & Marketing plan and in budget preparation. 協(xié)助宴會銷售總監(jiān)開發(fā)并制作銷售計劃，并準備預算。 5.??Manages and administers the Catering andBanquet sales department to ensure smooth operation and all daily tasks arecompleted according to standard and in time. 管理并協(xié)助宴會銷售部，確保順暢運作，及時有效的完成每日工作任務。 6.??Coordinates with departments concerned toensure delivery of the highest standards of services to meet customerexpectations. 部門之間協(xié)調，確保為客人提供高水準服務，達到其預計希望。

1． 預測 預測每周的產出量；控制團隊的產量與價格策略，通過出租率和房價來爭取可觀收益。 2． 市場多樣化 確保酒店具有優(yōu)秀的指數(shù)以達到較高收益和利率 3． 定價 確保所有市場分割的較佳價格，特別針對商務，團體與散客。 4． 商務團體 與銷售經理商議關于有潛質的商務團體的適量與價格。監(jiān)測團體量的動態(tài)，確保團體的截止日期、房間出租表，團體量得到很好地管理。 5． 每周收益策略 推行每周收益策略會議與萬豪標準保持協(xié)調一致。 6． 收入管理系統(tǒng)? 酒店是否有或將得到高利潤，扮演主導角色和利用這種方法有助于推進酒店收益 。

1.1. Outlet operation 管理餐廳運行 · Develop Standards & Procedures, in keeping with the hotel policies and procedures· 按照飯店的標準程序制定服務標準及規(guī)則 · Ensure all the staff carry out the tasks according to the S&P· 確保員工按照標準與程序完成任務 · Complies with the hotel specific, guidelines of Sheraton Guests Satisfaction Index. The incumbent will initiate systems and procedures to meet and if possible exceed guest’s expectations· 遵守飯店的規(guī)章制度及喜來登令客人滿意計劃，推廣相關系統(tǒng)的程序知識，盡可能地超越客人期望 · Manage outlet service· 管理餐廳服務 · Manage cash handling procedures· 管理現(xiàn)金的兌付和每日的結帳工作 · Oversee the preparation of daily banking and cash flow reports· 監(jiān)督每日財務報告 · Instruct staff in credit policies and facilities· 指導員工了解信用政策和設備 · Establish cash security procedures· 建立現(xiàn)金安全兌換程序 · Manage the maintenance of equipment· 負責設備的維護 · Monitor standards of guest facilities and services· 監(jiān)督客用設施和對客服務的標準 · Control stock and monitor stock security procedures· 控制存貨并監(jiān)督存貨安全程序 · Take part in menu and wine list creation· 參與菜單和酒單的編寫 2. Management/strategic planning 管理/戰(zhàn)備計劃 2.1. Take part in Strategic Planning and Development 參與戰(zhàn)略計劃的制定和開發(fā) · Take part in the preparation and planning and department/unit/outlet goals and objectives· 參與準備和制定部門/單元/服務點的目標 · Determining a purchasing plan, according to the financial budget of the outlet.· 根據(jù)經營情況，制定每年和每月預算 · Determining optimum staffing, product, stock and equipment levels, in relation to business needs, keeping in mind the various seasonal periods of business· 根據(jù)生意需求及淡、旺季情況決定運作設備

1. Food & Beverage Department 餐飲部 1.1. Bar operation 管理酒吧運行 · Develop Standards & Procedures, in keeping with the hotel policies and procedures· 按照飯店的標準程序制定服務標準及規(guī)則 · Complies with the hotel specific, guidelines of Sheraton Guests Satisfaction Index. The incumbent will initiate systems and procedures to meet and if possible exceed guest’s expectations· 遵守飯店的規(guī)章制度及喜來登令客人滿意計劃，推廣相關系統(tǒng)的程序知識，盡可能地超越客人期望 · Manage outlet service· 管理餐廳服務 · Manage cash handling procedures· 管理現(xiàn)金的兌付和每日的結帳工作 · Manage the maintenance of equipment· 負責設備的維護 · Monitor standards of guest facilities and services· 監(jiān)督客用設施和對客服務的標準 · Control stock and monitor stock security procedures· 控制存貨并監(jiān)督存貨安全程序 2. Menu Knowledge 菜單、酒水知識 2.1. Menu 菜單 · Good command food product and menu knowledge.· 熟悉餐飲知識和餐廳菜單 · Total knowledge & understanding of Food Preparation Standard & Procedure.· 了解并熟知所有食品準備的標準和程序 · Continually examine goods for quality and quantity· 控制食品出產的標準 2.2. Drink list 酒水 · Good command of beverage knowledge· 熟悉酒水知識 · Good Knowledge of Wines, Spirits and Cocktail Recipes· 熟悉葡萄酒、烈酒知識和雞尾酒的配制 · Implement beverage service skill· 酒水服務知識

1.??????Execute all assigned tasks asdirected and delegated from his or her Supervisors or Manager ?執(zhí)行其主管或經理所指示委派的所有任務 2.?????? Supervises pastry preparation shift operations and ensurescompliance with all Food & Beverage policies, standards and procedures. 協(xié)助行政總廚及行政副總廚維持廚房的運營 3.?????? Performs all duties of kitchen associates as required. 履行廚房員工的職責 4.?????? Recognizes superior quality products, presentations andflavor. 注重食品的質量，呈現(xiàn)方式及風味 5.?????? Maintains food preparation handling and correct storagestandards. 做好備菜及履行正確的貯藏標準 6.?????? Maintains purchasing, receiving and food storage standards. 維持采購，收貨及食品貯藏標準 7.?????? Ensures compliance with all local, state and federal (HealthDepartment) regulations. 確保遵守當?shù)卣ㄐl(wèi)生部門）的規(guī)定 8.?????? Supports procedures for food & beverage portion and wastecontrols. 支持餐飲部的各項程序及對浪費的控制 9.?????? Follows proper handling and right temperature of all foodproducts. 遵循食品的適當處理及正確的保存溫度 10.??? Knows and makes sense Marriott's 70 Points of Hygiene and Safety Standards is implemented and followed. 了解并執(zhí)行萬豪70項衛(wèi)生及安全標準

1. Ensures that all food prepared and served during the shift is in accord with the standard set 確保所有食物在準備和制作期間符合所定的標準 2. Checks daily mise-en-place, cooking, preparation, and presentation of all food 檢查每日零點的所有食物 3. Assists Sous Chef to control cost by minimising spoilage, utilising food surplus, and controlling portion 協(xié)助廚師長控制成本，盡量減少損耗，充分利用食物的邊角料，及控制份量 4. Makes sure that all machines, furniture, equipment, and utensils are clean and in working conditions 確保所有的機器設備及器具的清潔，并能正常工作 5. Uses standard recipes and makes sure all staff are using them 確保使用標準菜譜制作菜品

1. Supervises and coordinates work flow of the Accounting staff. 管理和協(xié)調整個財務部員工的工作流程. 2. Assists in the training and development of new Accounting staff. 協(xié)助培訓和發(fā)展財務部的新員工. 3. Prepares and posts journal entries. 制作和輸入會計憑證. 4. Assists in the preparation of period-end financial statements. 協(xié)助以及準備完成財務周期內的報表 5. Verifies period-end inventory counts. 查驗每個周期末的存貨記錄. 6. Coordinates internal departments for supporting and backup. 協(xié)調財務部內部之間的所需的備份以及附件. 7. Prepare monthly reconciliation/analyses of all Balance Sheet accounts and other expenses, where necessary and when needed. 準備每月的資產負債帳戶的解釋協(xié)調與分析以及一些其他的費用調整 8. Prepare and coordinate monthly tax payments and reports with taxation authorities. Liaise with taxation department in regard to all taxation related matters with assistance of the Assistant Financial Controller. 準備和調整支付每月的稅款，并向稅務局提供每月的相關報告. 跟稅務局保持良好的聯(lián)絡及關系并協(xié)助財務副總監(jiān)搞好酒店所有的稅務相關工作。 9. Complies with hotel policies and procedures. 順從及遵守酒店的規(guī)章制度. 10. Performs other tasks as assigned by Management. 履行管理層委派的其他任務.

-- Responsible for the smooth, efficient and professional operation of executive floor/lounge areas. 確保行政樓層區(qū)域的工作能夠順利、高效、專業(yè)地運作 -- Assistant to prepare budget for Executive Floor. 協(xié)助行政樓層負責人制定預算 -- Monitors daily revenue of Executive Floor. 管理行政樓層的日常收益 -- Monitor efficiency levels in Executive Floor. 了解行政樓層員工們工作的有效程度 --Monitor wastage and energy consumption throughout the Executive Floor 了解整個行政樓層的損耗和能源消耗情況 -- Maximizes every opportunity to increase revenue by selling the meeting room in Executive Floor and Business Center service. 抓住一切可能的機會租用行政樓層及商務中心的會議室以提高收益 -- Responsible for providing accurate Executive Floor revenue reports and reports all finding of discrepancies. 負責提供確切的行政樓層收益報表，并報告所有數(shù)據(jù)不符的調查結果 -- Ensures that all procedures and policies are in place and followed. 確保能夠遵守所有的規(guī)章流程和法規(guī)。 -- Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities; and coaches and counsels associates whenever appropriate. 定期管理審計帳目，如果出現(xiàn)什么不合法的現(xiàn)象要與會計及時溝通，適合的時候也可以與領導及顧問聯(lián)系 -- ?Strictly follows bank-out procedures and cash handling procedures. 嚴格遵守銀行支取流程和現(xiàn)金處理流程 -- ?Train and develop associates to the highest possible extent. Ensures that daily training is provided for technical, hospitality, communication, management, and organizational skills. 培訓員工、并給其提供最廣闊的發(fā)展空間。確保日常培訓中應該包括技能培訓、禮儀、溝通培訓、管理培訓以及組織技能的培訓。

3.Guest Service/Sales 對客服務/銷售 3.1.Manage Guest Service 管理對客服務 ·Responsible for guest and staff satisfaction in the outlet.·加強、提高服務水準以超出規(guī)定的服務要求 ·Continually improving and enhancing service standards, and updating the Standards and Procedures as and when required.·承擔起客人滿意的責任 ·Manage the delivery of high quality service to guests·負責向客人傳送高水平服務 3.3.Guest Service/ Relations 對客服務/關系 ·Make appropriate recommendations to guests.·為客人提出有創(chuàng)造性的建議 ·Deliver high quality service to guests·傳送高水平對客服務 ·Ensure guest needs and reasonable requests are met·確保客人的需求和合理的要求被滿足 ·Seek opportunities to continually improve guest service·不斷尋找機會改進對客服務 ·Abide by the Sheraton Guest Satisfaction System·遵守喜來登顧客滿意標準 ·Establish and maintain effective guest relations·建立和維持有效的對客關系 ·Demonstrate effective and appropriate interaction with guests whilst maintaining a professional approach and image·以職業(yè)化的態(tài)度和形象展示有效的和合適的對客服務技巧 ·Communicate with guests in a manner which promotes goodwill, trust and satisfaction· 用可以增進友好、信任和滿意的態(tài)度與客人交流 ·Take appropriate action to resolve guest complaints·采取合適的行動解決客人抱怨 3.4.Sell and Promote Products and Services 銷售和促銷產品與服務 ·Sell the hotel and Sheraton’s products and services using-selling and suggestive selling techniques·使用建議性銷售的技巧銷售喜來登的產品與服務 ·Promote the hotel and Sheraton’s products·促銷酒店和喜來登的產品與服務 ·Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests· 維持對產品和服務的高度了解以便于向客人解釋和銷售服務和設施

1.??????Execute all assigned tasks asdirected and delegated from his or her Supervisors or Manager ?執(zhí)行其主管或經理所指示委派的所有任務 2.?????? Supervises pastry preparation shift operations and ensurescompliance with all Food & Beverage policies, standards and procedures. 協(xié)助行政總廚及行政副總廚維持廚房的運營 3.?????? Performs all duties of kitchen associates as required. 履行廚房員工的職責 4.?????? Recognizes superior quality products, presentations andflavor. 注重食品的質量，呈現(xiàn)方式及風味 5.?????? Maintains food preparation handling and correct storagestandards. 做好備菜及履行正確的貯藏標準 6.?????? Maintains purchasing, receiving and food storage standards. 維持采購，收貨及食品貯藏標準 7.?????? Ensures compliance with all local, state and federal (HealthDepartment) regulations. 確保遵守當?shù)卣ㄐl(wèi)生部門）的規(guī)定 8.?????? Supports procedures for food & beverage portion and wastecontrols. 支持餐飲部的各項程序及對浪費的控制 9.?????? Follows proper handling and right temperature of all foodproducts. 遵循食品的適當處理及正確的保存溫度 10.??? Knows and makes sense Marriott's 70 Points of Hygiene and Safety Standards is implemented and followed. 了解并執(zhí)行萬豪70項衛(wèi)生及安全標準

1. Well known on all Brand Standard requirements for Concierge, transportation and related areas 熟知禮賓部、車隊，以及相關部門的品牌標準要求 2. Responsible for the supervision and control of the Bell Services, which consists of the Bellman, Doorman and Driver Ensuring all guests’ luggage is kept and stored promptly and in accordance to the LSOP 監(jiān)督和控制行李服務，包括行李員、門童以及司機 保證所有客人的行李都按照酒店標準存放 3. Assist Chief Concierge to establish an effective data base system to be used by all associates for restaurant and local attractions, build a good cooperative relationship with all local attractions, restaurants etc 協(xié)助首席禮賓司建立本地餐廳和旅游景點信息數(shù)據(jù)庫以備部門同事使用，與本地著名景點景區(qū)、餐廳及其他相關部門建立良好的合作關系 4. Maximizes every opportunity to increase hotel transportation revenue, assist Chief Concierge establish a transportation Up-selling program for Concierge associate to encourage them 抓住一切機會大化酒店車輛收入，協(xié)助首席禮賓司制定車輛促銷計劃以此鼓勵員工 5. Daily check transportation booking information, make sure every guest car booking has been well arranged, and make sure the Driver has been informed 檢查每一天的車輛預定，確保每一位訂車的客人車輛都已經被安排以及確保司機都得到通知 6. To ensure the efficient handling of guest luggage and adhering to proper check-in and check-out procedures, maintain the cleanliness of the lobby area and main entrance 確保高效處理客人的行李和遵守適當?shù)娜胱『屯朔渴掷m(xù)，保持大堂和主要入口的整潔有序 7. Provide information and assistance to all hotel guests as requested 向住店客人提供信息咨詢及其他幫助 8. Be a good team model, lead Concierge associate to focus on detail, anticipate and fulfil guest need, create memorable experience for hotel guest 督導并作為部門好典范，帶領禮賓部員工關注細節(jié)，預見并滿足客人需求，為酒店客人創(chuàng)造難忘體驗 9. Be a good team model, keep a strong relationship with guest but also keep strong relationship with all Concierge associates, be notified all the problems which they cannot handle in time, and assist them on that 作為部門好典范，與客人建立良好的關系，同時與禮賓部員工建立良好關系，及時發(fā)現(xiàn)他們無法解決的問題并協(xié)作解決 10. Ensure that all Concierge and Transportation associates are adhering to all hotel policies, standards, procedures and regulations 確保禮賓部及車隊所有員工都遵守酒店的政策、標準、流程和管理準則

1.??Conduct Sales Activities進行銷售活動 l? Visit and entertainall key accounts regularly 定期拜訪和宴請所有重要客戶。 l? Oversee theplanning of sales call of the proactive sales team. 監(jiān)督管理銷售團隊的銷售拜訪計劃。 l? Ensure all enquiresare handled by the reactive sales team promptly and efficiently. 確保銷售團隊正確適當?shù)奶幚硭衼碓L咨詢。 l? Meet with in-houseguests to build relationship and to obtain guest comments. 與住店客人見面建立友好關系，并且取得客人的評價。 l? Meet with keybanquet customers to build relationship. 與重要宴會客戶見面建立友好關系。 l? Be proactive inobtaining sales leads from various sources such as newspaper, internet,TV etc.and assign sales associates to follow up on the leads. 主動從各種資源例如報紙，網絡和電視上取得團隊，分配銷售部同事跟進工作。 2.??Account Management客戶管理 l? To ensure that allinformation related to all accounts are recorded in Fidelio S&C and filedaccordingly, and to maintain the accuracy of information in the systems. 確保與所有客戶有關的資料記錄在銷售和宴會系統(tǒng)，保持系統(tǒng)信息的準確性。 l? Assist all salesassociates in the set up on strategies and tactics for each account and toensure that the planned actions are followed up. 協(xié)助所有銷售部同事為每個客戶制定戰(zhàn)略戰(zhàn)術的計劃，確保跟進所有的行動計劃。 l? Conduct accountreview and account audit to check on the information obtained for each of theaccounts. 進行客戶回顧和查核，核實每個客戶的信息。 l? Review Call Reportsto ensure that all accounts are properly managed. 回顧拜訪報告以確保適當管理了所有的客戶。 l? Ensure that salescall plan is set up by all sales associates and the plan is efficiently used. 確保銷售部員工自己制定銷售拜訪計劃，并且有效的進行計劃。 l? Participate insetting up sales targets for all sales associates. l? 參與所有銷售部員工的銷售目標的制定。 3.??Sales Strategy Planning銷售戰(zhàn)略計劃 l? Attend weekly SalesStrategy Meeting to share information on competitors' activities,customerfeedback and other market intelligence. 參加每周銷售戰(zhàn)略會議，分享競爭酒店的活動信息，客戶反饋和其他市場情報。 l? Assist DOM insetting up pricing for all market segments and the pricing for catering. 協(xié)助市場總監(jiān)制定不同的市場價格和宴會價格。 l? Regularly reviewthe effectiveness of the Sales Strategy and make recommendations for changes ifrequired. 定期回顧銷售戰(zhàn)略的預期效果，并且根據(jù)要求作出調整的提議。 4.??Train and develop all sales associates培訓和發(fā)展所有銷售部員工 l? Coach and counselall associates to ensure timely rectification of performance 指導和建議所有銷售部員工確保及時糾正不良工作表現(xiàn)。 l? Derive SMARTdevelopment plan for each associate to fortify strengths and overcomeweaknesses. (SMART = Specific, Measurable, Achievable, Realistic and Timely) 本著具體的、有衡量的、可達到的、真實的和有時效的原則使每個員工發(fā)揮自己的長處，克服不 足。 l? Set up clearguidelines and expectation for each associate and follow up on the progress 為每個員工制定清晰的準則和期望，并且跟進進程。 l? Conduct on the jobtraining to all associates by arranging joint calls with sales associates andreview with them their performance during the sales call. 根據(jù)安排參加拜訪來對員工進行工作培訓，并且回顧他們的銷售拜訪的表現(xiàn)。 l? Ensure that allsales associates are conducting business according to the Marriott set guidelines. 確保所有銷售部員工根據(jù)萬豪的方針準則進行銷售工作。 l? Conduct regularperformance review for sales associates and keep written record for futurefollow up. 對銷售部員工進行定期工作表現(xiàn)回顧，并且記錄在案以便日后跟進。 l? To review andupdate all LSOPs related to sales operation whenever necessary. 回顧和更新所有與銷售運作相關的酒店政策法規(guī)。 5.??Fully utilize all Marriott Resources充分利用所有萬豪資源。 l? Ensure all salesassociates cross sell sister properties when the hotel product does not fitinto customers' requirements or when customers have potential for otherproperties. 確保所有銷售部員工都能當酒店的服務不能滿足客人或者客人有可能作其他選擇時，銷售集團內的其他酒店。 l? Constantcommunication with market sales, alliance account team and GSOs to discuss onneeds of the hotel and to ensure full coverage of all accounts. 保持與市場銷售部的聯(lián)系，和全球銷售組織聯(lián)合商榷客戶對酒店的需要，并且確保覆蓋所有客戶。 l? Make good use ofMarriott Rewards as a key sales tool. 充分利用萬豪禮賞作為一個重要銷售工具。 l? Work closely withthe other sales teams in the cluster to share marketing information, discuss onaccount servicing issues and cooperation. 與集團內的其他酒店的銷售部密切合作，分享市場信息，討論客戶服務事項與合作事宜。 6.??Prepare periodic reports準備定期報告 l? Assist DOM andRevenue Manager in preparing periodic reports for record of sales activitiesand market analysis. l? 協(xié)助市場總監(jiān)和營運收益總監(jiān)對銷售活動記錄和市場分析做定期報告。 7.??Business / Marketing Plan商務/市場計劃 l? Participate in thepreparation of Business / Marketing Plan and to ensure that all strategiesare backed up with appropriate tactics. 參與商務/市場計劃的準備，確保所有戰(zhàn)略用適當?shù)姆椒▊浞荨?l? Produce periodicaction plan based on the Business Plan and ensure that the sales team is conductingbusiness according to the set objectives. 根據(jù)工作計劃制定定期行動計劃，確保銷售團隊根據(jù)目標進行工作。

1.??To work with the Director of Event BookingCenter to establish the strategic business plan for Catering and Banquet sales. 與宴會銷售總監(jiān)一起制定餐飲宴會銷售計劃。 2.??Identifies and handles sales leads effectivelyand efficiently. 高效認知和掌握銷售線索。 3.??Represents the hotel and participates indomestic and international sales activities. 代表酒店參加國際及國內的銷售活動。 4.??Creative contribution to product and salesdevelopment. 發(fā)揮創(chuàng)造力，為開發(fā)酒店產品和拓展銷售做出貢獻。 5.??Fulfills Customer Relationship Managementresponsibilities and sales goals for defined customers through planned customerinterviews. 仔細計劃與客戶的會面，對預定的客戶實施客戶關系管理，完成銷售目標。 6.??During sales calls, carries out “crossselling” in accordance with corporate and divisional guidelines. 在銷售拜訪的活動中，按照集團和亞太區(qū)的集團規(guī)定實施交叉銷售。 7.??Monitors and reports on market and competitionwithin own market segment. 在所負責的市場區(qū)域內，監(jiān)視和報告市場及競爭者的情況。 8.??Prepares and updates customer managementreports and ensures all necessary follow up work is carried out on time. 準備銷售報告，確保市場及客戶信息的準確性，以便于工作的跟進。?? 9.??Active distribution of product information andcreates awareness in the markets and business segments or responsibility. 積極地傳播產品信息，在負責的市場內營造酒店的知名度。 10.? Participatesin planning and realization of sales campaigns together with the the Directorof Event Booking Center within defined market segments. 在所負責的區(qū)域內，與宴會銷售總監(jiān)一起計劃銷售攻勢，并確保其實現(xiàn)。