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Hotel Marketing and Advertising酒店?duì)I銷與廣告 ·????????Executes annual marketing plan to budget, inconsultation with the GM, Food and Beverage leader, Operations leaders, andcluster marketing and ecommerce teams. 與總經(jīng)理、餐飲領(lǐng)導(dǎo)、運(yùn)營領(lǐng)導(dǎo)、區(qū)域營銷和電子商務(wù)團(tuán)隊(duì)協(xié)商，執(zhí)行年度營銷計(jì)劃。 ·????????Partners with Operations, Food & Beverageand Sales teams to execute promotions and campaigns to target in-house guestswith promotions that drive incremental revenue to the hotel. 與運(yùn)營、餐飲和銷售團(tuán)隊(duì)合作，執(zhí)行針對酒店內(nèi)部客人的促銷活動，增加酒店收入。 ·????????Acts as the liaison between the marketingdepartment and advertising agency on the tactical advertising campaigns'creative and media plans, particularly for food and beverage promotions. 作為市場部和廣告公司之間的聯(lián)絡(luò)人，負(fù)責(zé)營銷活動的創(chuàng)意和媒體計(jì)劃，特別是食品和飲料的促銷。 ·????????Manages F&B media schedules and verifiesprompt settlement of accounts. 管理餐飲媒體日程安排，并核實(shí)及時(shí)結(jié)算。 Social Media Content Management社交媒體內(nèi)容管理 ·????????Facilitates social media engagement andupdating content in local digital channels (e.g., hotel website, travel sites). 促進(jìn)社交媒體的參與和本地?cái)?shù)字渠道的內(nèi)容更新(如酒店網(wǎng)站、旅游網(wǎng)站) 。 ·????????Develops and executes promotions campaign inF&B, weddings, spa, rooms and conferences through relevant digital andsocial media channels. 通過相關(guān)的數(shù)字和社交媒體渠道，開發(fā)并執(zhí)行餐飲、婚禮、水療、客房和會議的促銷活動。 ·????????Engages in proactive online reputationmanagement by surfacing relevant guest comments (positive or negative) insocial media channels and responds accordingly.? 通過在社交媒體上發(fā)表相關(guān)的客人評論(正面或負(fù)面的)，并做出相應(yīng)的回應(yīng)，積極參與在線聲譽(yù)管理。 ·????????Public Relations and Visual Asset Management 公共關(guān)系和視覺資產(chǎn)管理。 Direct Marketing and Collateral Development 直接營銷和印刷品的開發(fā) ·????????Coordinates and executes Hotel and F&Bprinted materials. 協(xié)調(diào)并執(zhí)行酒店和餐飲部的印刷材料。 ·????????Controls quantity and inventory of all Hotelmarketing collateral and verifies copies are filed in a comprehensive manner. 控制所有酒店?duì)I銷資料的數(shù)量和庫存，并確認(rèn)復(fù)印件已全面歸檔。 ·????????Assists in the production of all property,F&B display, and temporary signage in hotel public areas. 協(xié)助制作酒店公共區(qū)域的所有酒店、餐飲展示和臨時(shí)標(biāo)識。 ·????????Promotes collection of competitors collateraland publicity on a monthly basis. 每月推動競爭對手資料的收集和宣傳。 ·????????Manages the execution of F&B directmarketing activities. 管理餐飲直接營銷活動的執(zhí)行。 ·????????Verifies all collateral is as per brandstandard guidelines and in compliance with Brand Standard Audit (BSA). 確認(rèn)所有附屬品符合品牌標(biāo)準(zhǔn)，并符合品牌標(biāo)準(zhǔn)審核(BSA)。

Director of Events serve as the key contact for the Meeting Planner.Ensure all requirements of the group are met. Create and provide best practicesfor convention services and Food and Beverage departments for meetings. 宴會銷售總監(jiān)擔(dān)任會議策劃人的主要聯(lián)絡(luò)人。確保滿足集團(tuán)公司的所有要求，為會議服務(wù)團(tuán)隊(duì)和餐飲部打造實(shí)踐方案，為客戶提供完美的會務(wù)體驗(yàn)。 1.??Follow all company policies and procedures. 遵守所有公司政策和程序。 2.??Responsible in achieving the Catering andBanquet sales objectives and revenue goal of the hotel. 負(fù)責(zé)完成餐飲宴會銷售目標(biāo)和酒店的收入目標(biāo)。 3.??Develops strong rapport and builds businessrelationship with local customer base through sales and customer interviews. 通過與客戶的溝通，并與本地客戶建立牢固的合作和商業(yè)伙伴關(guān)系。 4.??Assists the Director of Event Booking Centerin the development of Sales & Marketing plan and in budget preparation. 協(xié)助宴會銷售總監(jiān)開發(fā)并制作銷售計(jì)劃，并準(zhǔn)備預(yù)算。 5.??Manages and administers the Catering andBanquet sales department to ensure smooth operation and all daily tasks arecompleted according to standard and in time. 管理并協(xié)助宴會銷售部，確保順暢運(yùn)作，及時(shí)有效的完成每日工作任務(wù)。 6.??Coordinates with departments concerned toensure delivery of the highest standards of services to meet customerexpectations. 部門之間協(xié)調(diào)，確保為客人提供高水準(zhǔn)服務(wù)，達(dá)到其預(yù)計(jì)希望。

1. Execute all assigned tasks as directed and delegated from his or her Supervisors or Manager 執(zhí)行其主管或經(jīng)理所指示委派的所有任務(wù) 2. Supervises pastry preparation shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. 協(xié)助行政總廚及行政副總廚維持廚房的運(yùn)營 3. Performs all duties of kitchen associates as required. 履行廚房員工的職責(zé) 4. Recognizes superior quality products, presentations and flavor. 注重食品的質(zhì)量，呈現(xiàn)方式及風(fēng)味 5. Maintains food preparation handling and correct storage standards. 做好備菜及履行正確的貯藏標(biāo)準(zhǔn) 6. Maintains purchasing, receiving and food storage standards. 維持采購，收貨及食品貯藏標(biāo)準(zhǔn) 7. Ensures compliance with all local, state and federal (Health Department) regulations. 確保遵守當(dāng)?shù)卣ㄐl(wèi)生部門）的規(guī)定 8. Supports procedures for food & beverage portion and waste controls. 支持餐飲部的各項(xiàng)程序及對浪費(fèi)的控制 9. Follows proper handling and right temperature of all food products. 遵循食品的適當(dāng)處理及正確的保存溫度 10. Knows and makes sense Marriott's 70 Points of Hygiene and Safety Standards is implemented and followed. 了解并執(zhí)行萬豪70項(xiàng)衛(wèi)生及安全標(biāo)準(zhǔn)

1.??????Execute all assigned tasks asdirected and delegated from his or her Supervisors or Manager ?執(zhí)行其主管或經(jīng)理所指示委派的所有任務(wù) 2.?????? Supervises pastry preparation shift operations and ensurescompliance with all Food & Beverage policies, standards and procedures. 協(xié)助行政總廚及行政副總廚維持廚房的運(yùn)營 3.?????? Performs all duties of kitchen associates as required. 履行廚房員工的職責(zé) 4.?????? Recognizes superior quality products, presentations andflavor. 注重食品的質(zhì)量，呈現(xiàn)方式及風(fēng)味 5.?????? Maintains food preparation handling and correct storagestandards. 做好備菜及履行正確的貯藏標(biāo)準(zhǔn) 6.?????? Maintains purchasing, receiving and food storage standards. 維持采購，收貨及食品貯藏標(biāo)準(zhǔn) 7.?????? Ensures compliance with all local, state and federal (HealthDepartment) regulations. 確保遵守當(dāng)?shù)卣ㄐl(wèi)生部門）的規(guī)定 8.?????? Supports procedures for food & beverage portion and wastecontrols. 支持餐飲部的各項(xiàng)程序及對浪費(fèi)的控制 9.?????? Follows proper handling and right temperature of all foodproducts. 遵循食品的適當(dāng)處理及正確的保存溫度 10.??? Knows and makes sense Marriott's 70 Points of Hygiene and Safety Standards is implemented and followed. 了解并執(zhí)行萬豪70項(xiàng)衛(wèi)生及安全標(biāo)準(zhǔn)

1. Execute all assigned tasks as directed and delegated from his or her Supervisors or Manager 執(zhí)行其主管或經(jīng)理所指示委派的所有任務(wù) 2. Supervises pastry preparation shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. 協(xié)助行政總廚及行政副總廚維持廚房的運(yùn)營 3. Performs all duties of kitchen associates as required. 履行廚房員工的職責(zé) 4. Recognizes superior quality products, presentations and flavor. 注重食品的質(zhì)量，呈現(xiàn)方式及風(fēng)味 5. Maintains food preparation handling and correct storage standards. 做好備菜及履行正確的貯藏標(biāo)準(zhǔn) 6. Maintains purchasing, receiving and food storage standards. 維持采購，收貨及食品貯藏標(biāo)準(zhǔn) 7. Ensures compliance with all local, state and federal (Health Department) regulations. 確保遵守當(dāng)?shù)卣ㄐl(wèi)生部門）的規(guī)定 8. Supports procedures for food & beverage portion and waste controls. 支持餐飲部的各項(xiàng)程序及對浪費(fèi)的控制 9. Follows proper handling and right temperature of all food products. 遵循食品的適當(dāng)處理及正確的保存溫度 10. Knows and makes sense Marriott's 70 Points of Hygiene and Safety Standards is implemented and followed. 了解并執(zhí)行萬豪70項(xiàng)衛(wèi)生及安全標(biāo)準(zhǔn)

1.??????Execute all assigned tasks asdirected and delegated from his or her Supervisors or Manager ?執(zhí)行其主管或經(jīng)理所指示委派的所有任務(wù) 2.?????? Supervises pastry preparation shift operations and ensurescompliance with all Food & Beverage policies, standards and procedures. 協(xié)助行政總廚及行政副總廚維持廚房的運(yùn)營 3.?????? Performs all duties of kitchen associates as required. 履行廚房員工的職責(zé) 4.?????? Recognizes superior quality products, presentations andflavor. 注重食品的質(zhì)量，呈現(xiàn)方式及風(fēng)味 5.?????? Maintains food preparation handling and correct storagestandards. 做好備菜及履行正確的貯藏標(biāo)準(zhǔn) 6.?????? Maintains purchasing, receiving and food storage standards. 維持采購，收貨及食品貯藏標(biāo)準(zhǔn) 7.?????? Ensures compliance with all local, state and federal (HealthDepartment) regulations. 確保遵守當(dāng)?shù)卣ㄐl(wèi)生部門）的規(guī)定 8.?????? Supports procedures for food & beverage portion and wastecontrols. 支持餐飲部的各項(xiàng)程序及對浪費(fèi)的控制 9.?????? Follows proper handling and right temperature of all foodproducts. 遵循食品的適當(dāng)處理及正確的保存溫度 10.??? Knows and makes sense Marriott's 70 Points of Hygiene and Safety Standards is implemented and followed. 了解并執(zhí)行萬豪70項(xiàng)衛(wèi)生及安全標(biāo)準(zhǔn)

1.1. Outlet operation 管理餐廳運(yùn)行 · Develop Standards & Procedures, in keeping with the hotel policies and procedures· 按照飯店的標(biāo)準(zhǔn)程序制定服務(wù)標(biāo)準(zhǔn)及規(guī)則 · Ensure all the staff carry out the tasks according to the S&P· 確保員工按照標(biāo)準(zhǔn)與程序完成任務(wù) · Complies with the hotel specific, guidelines of Sheraton Guests Satisfaction Index. The incumbent will initiate systems and procedures to meet and if possible exceed guest’s expectations· 遵守飯店的規(guī)章制度及喜來登令客人滿意計(jì)劃，推廣相關(guān)系統(tǒng)的程序知識，盡可能地超越客人期望 · Manage outlet service· 管理餐廳服務(wù) · Manage cash handling procedures· 管理現(xiàn)金的兌付和每日的結(jié)帳工作 · Oversee the preparation of daily banking and cash flow reports· 監(jiān)督每日財(cái)務(wù)報(bào)告 · Instruct staff in credit policies and facilities· 指導(dǎo)員工了解信用政策和設(shè)備 · Establish cash security procedures· 建立現(xiàn)金安全兌換程序 · Manage the maintenance of equipment· 負(fù)責(zé)設(shè)備的維護(hù) · Monitor standards of guest facilities and services· 監(jiān)督客用設(shè)施和對客服務(wù)的標(biāo)準(zhǔn) · Control stock and monitor stock security procedures· 控制存貨并監(jiān)督存貨安全程序 · Take part in menu and wine list creation· 參與菜單和酒單的編寫 2. Management/strategic planning 管理/戰(zhàn)備計(jì)劃 2.1. Take part in Strategic Planning and Development 參與戰(zhàn)略計(jì)劃的制定和開發(fā) · Take part in the preparation and planning and department/unit/outlet goals and objectives· 參與準(zhǔn)備和制定部門/單元/服務(wù)點(diǎn)的目標(biāo) · Determining a purchasing plan, according to the financial budget of the outlet.· 根據(jù)經(jīng)營情況，制定每年和每月預(yù)算 · Determining optimum staffing, product, stock and equipment levels, in relation to business needs, keeping in mind the various seasonal periods of business· 根據(jù)生意需求及淡、旺季情況決定運(yùn)作設(shè)備

1. Manage and supervise the Front Office associates grooming are up to hotel standard all the time. 管理和監(jiān)督所負(fù)責(zé)分部員工的儀容儀表。 2. Ensure Guest Service team is positively affecting GSS scores for Problem Experienced by resolving guest issues timely, effectively, and professionally while hotel interest is observed. 確保賓客服務(wù)團(tuán)隊(duì)通過及時(shí)、有效、專業(yè)地解決賓客遇到的問題，同時(shí)保留酒店權(quán)益，對賓客滿意 度調(diào)查產(chǎn)生積極的影響。 3. Assist Front Office Manager in charge of Front Office related training and liaise with HR and achieve reasonable goals in associates’ participation and passing rate. 協(xié)助前廳部經(jīng)理負(fù)責(zé)前廳部相關(guān)的培訓(xùn)并與人力資源部保持聯(lián)系，在員工參與下達(dá)到目標(biāo)和通過率。 4. Assist Front Office Manager be responsible for all Front Office operations including Front Desk, Concierge, At Your Service and Recreation Center. 協(xié)助前廳部經(jīng)理負(fù)責(zé)前廳運(yùn)營包括前臺、禮賓、為您服務(wù)中心和康體中心。 5. Inspect VIP guest rooms, informs Housekeeping regarding maintenance and repair. 檢查貴賓客人房間，通知管家部有關(guān)日常維護(hù)和修理的事宜。 6. Maintain a closely communication with the Housekeeping department to ensure all guests rooms have been inspected and in a good condition in advance time for the arrival guests. 保持和管家部的緊密溝通，提前安排房間給預(yù)到客人，以保障良好的房間狀態(tài)。 7. Actively promote the hotel income scheme. 積極推行酒店相關(guān)增收方案。 8. Achieve Marriot Bonvoy enrollment goals provided by Regional office and maintain activation rate above the goal. 完成由區(qū)域總部訂立的萬豪旅享家會員招募目標(biāo)，并確?；顒勇蔬_(dá)到集團(tuán)目標(biāo)。 9. Develop and regularly update and revise Repeat Guest Program, VIP program. 改進(jìn)、維護(hù)并更新回頭客計(jì)劃和貴賓計(jì)劃。 10. Ensure Marriott Bonvoy Elite members’ benefits are offered timely and members are recognized. 確保萬豪旅享家精英會員的待遇按時(shí)送達(dá)并被認(rèn)知。

1.??????Execute all assigned tasks asdirected and delegated from his or her Supervisors or Manager ?執(zhí)行其主管或經(jīng)理所指示委派的所有任務(wù) 2.?????? Supervises pastry preparation shift operations and ensurescompliance with all Food & Beverage policies, standards and procedures. 協(xié)助行政總廚及行政副總廚維持廚房的運(yùn)營 3.?????? Performs all duties of kitchen associates as required. 履行廚房員工的職責(zé) 4.?????? Recognizes superior quality products, presentations andflavor. 注重食品的質(zhì)量，呈現(xiàn)方式及風(fēng)味 5.?????? Maintains food preparation handling and correct storagestandards. 做好備菜及履行正確的貯藏標(biāo)準(zhǔn) 6.?????? Maintains purchasing, receiving and food storage standards. 維持采購，收貨及食品貯藏標(biāo)準(zhǔn) 7.?????? Ensures compliance with all local, state and federal (HealthDepartment) regulations. 確保遵守當(dāng)?shù)卣ㄐl(wèi)生部門）的規(guī)定 8.?????? Supports procedures for food & beverage portion and wastecontrols. 支持餐飲部的各項(xiàng)程序及對浪費(fèi)的控制 9.?????? Follows proper handling and right temperature of all foodproducts. 遵循食品的適當(dāng)處理及正確的保存溫度 10.??? Knows and makes sense Marriott's 70 Points of Hygiene and Safety Standards is implemented and followed. 了解并執(zhí)行萬豪70項(xiàng)衛(wèi)生及安全標(biāo)準(zhǔn)

-- Responsible for the smooth, efficient and professional operation of executive floor/lounge areas. 確保行政樓層區(qū)域的工作能夠順利、高效、專業(yè)地運(yùn)作 -- Assistant to prepare budget for Executive Floor. 協(xié)助行政樓層負(fù)責(zé)人制定預(yù)算 -- Monitors daily revenue of Executive Floor. 管理行政樓層的日常收益 -- Monitor efficiency levels in Executive Floor. 了解行政樓層員工們工作的有效程度 --Monitor wastage and energy consumption throughout the Executive Floor 了解整個(gè)行政樓層的損耗和能源消耗情況 -- Maximizes every opportunity to increase revenue by selling the meeting room in Executive Floor and Business Center service. 抓住一切可能的機(jī)會租用行政樓層及商務(wù)中心的會議室以提高收益 -- Responsible for providing accurate Executive Floor revenue reports and reports all finding of discrepancies. 負(fù)責(zé)提供確切的行政樓層收益報(bào)表，并報(bào)告所有數(shù)據(jù)不符的調(diào)查結(jié)果 -- Ensures that all procedures and policies are in place and followed. 確保能夠遵守所有的規(guī)章流程和法規(guī)。 -- Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities; and coaches and counsels associates whenever appropriate. 定期管理審計(jì)帳目，如果出現(xiàn)什么不合法的現(xiàn)象要與會計(jì)及時(shí)溝通，適合的時(shí)候也可以與領(lǐng)導(dǎo)及顧問聯(lián)系 -- ?Strictly follows bank-out procedures and cash handling procedures. 嚴(yán)格遵守銀行支取流程和現(xiàn)金處理流程 -- ?Train and develop associates to the highest possible extent. Ensures that daily training is provided for technical, hospitality, communication, management, and organizational skills. 培訓(xùn)員工、并給其提供最廣闊的發(fā)展空間。確保日常培訓(xùn)中應(yīng)該包括技能培訓(xùn)、禮儀、溝通培訓(xùn)、管理培訓(xùn)以及組織技能的培訓(xùn)。

1.??To work with the Director of Event BookingCenter to establish the strategic business plan for Catering and Banquet sales. 與宴會銷售總監(jiān)一起制定餐飲宴會銷售計(jì)劃。 2.??Identifies and handles sales leads effectivelyand efficiently. 高效認(rèn)知和掌握銷售線索。 3.??Represents the hotel and participates indomestic and international sales activities. 代表酒店參加國際及國內(nèi)的銷售活動。 4.??Creative contribution to product and salesdevelopment. 發(fā)揮創(chuàng)造力，為開發(fā)酒店產(chǎn)品和拓展銷售做出貢獻(xiàn)。 5.??Fulfills Customer Relationship Managementresponsibilities and sales goals for defined customers through planned customerinterviews. 仔細(xì)計(jì)劃與客戶的會面，對預(yù)定的客戶實(shí)施客戶關(guān)系管理，完成銷售目標(biāo)。 6.??During sales calls, carries out “crossselling” in accordance with corporate and divisional guidelines. 在銷售拜訪的活動中，按照集團(tuán)和亞太區(qū)的集團(tuán)規(guī)定實(shí)施交叉銷售。 7.??Monitors and reports on market and competitionwithin own market segment. 在所負(fù)責(zé)的市場區(qū)域內(nèi)，監(jiān)視和報(bào)告市場及競爭者的情況。 8.??Prepares and updates customer managementreports and ensures all necessary follow up work is carried out on time. 準(zhǔn)備銷售報(bào)告，確保市場及客戶信息的準(zhǔn)確性，以便于工作的跟進(jìn)。?? 9.??Active distribution of product information andcreates awareness in the markets and business segments or responsibility. 積極地傳播產(chǎn)品信息，在負(fù)責(zé)的市場內(nèi)營造酒店的知名度。 10.? Participatesin planning and realization of sales campaigns together with the the Directorof Event Booking Center within defined market segments. 在所負(fù)責(zé)的區(qū)域內(nèi)，與宴會銷售總監(jiān)一起計(jì)劃銷售攻勢，并確保其實(shí)現(xiàn)。

1. Constant customer contact directed towards existing customers and potential customers. 與既有的客戶和潛在的客戶及合作伙伴保持密切的聯(lián)系。 2. Identifies and handles sales leads effectively and efficiently. 高效認(rèn)知和掌握銷售線索。 3. Represents the hotel and participates in domestic and international sales activities. 代表酒店參加國際及國內(nèi)的銷售活動。 4. Creative contribution to product and sales development. 發(fā)揮創(chuàng)造力，為開發(fā)酒店產(chǎn)品和拓展銷售做出貢獻(xiàn)。 5. Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews. 仔細(xì)計(jì)劃與客戶的會面，對預(yù)定的客戶實(shí)施客戶關(guān)系管理，完成銷售目標(biāo)。 6. During sales calls, carries out "cross selling" in accordance with corporate and divisional guidelines. 在銷售拜訪的活動中，按照集團(tuán)和亞太區(qū)的集團(tuán)規(guī)定實(shí)施交叉銷售。 7. Monitors and reports on market and competition within own market segment. 在所負(fù)責(zé)的市場區(qū)域內(nèi)，監(jiān)視和報(bào)告市場及競爭者的情況。 8. Prepares and updates customer management reports and ensures all necessary follow up work is carried out on time. 準(zhǔn)備銷售報(bào)告，確保市場及客戶信息的準(zhǔn)確性，以便于工作的跟進(jìn)。 9. Active distribution of product information and creates awareness in the markets and business segments or responsibility. 積極地傳播產(chǎn)品信息，在負(fù)責(zé)的市場內(nèi)營造酒店的知名度。 10. Participates in planning and realization of sales campaigns together with the DOS within defined market segments. 在所負(fù)責(zé)的區(qū)域內(nèi)，與銷售總監(jiān)一起計(jì)劃銷售攻勢，并確保其實(shí)現(xiàn)。

1. Prepares market list, indicating type of food items quality and quantity 填寫采購單，注明食物的名稱質(zhì)量和數(shù)量 2. Receives function sheet from Banquet Manager and schedule preparation of food 根據(jù)宴會經(jīng)理的預(yù)訂單及附表準(zhǔn)備食品 3. Checks and approves time schedules prepared by the different chefs 根據(jù)時(shí)間和需求安排不同的廚師工作 4. Ensures that all foods prepared are served according to international hotel standards 按照國際飯店的標(biāo)準(zhǔn)準(zhǔn)備所有的食品

1. Supervises pastry preparation shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. 監(jiān)督餅房生產(chǎn)運(yùn)營，確保執(zhí)行所有關(guān)于餐飲的政策，標(biāo)準(zhǔn)及程序 2. Performs all duties of kitchen associates as required. 履行廚房員工的責(zé)任 3. Recognizes superior quality products, presentations and flavor. 注重食品的質(zhì)量，呈現(xiàn)方式及風(fēng)味 4. Maintains food preparation handling and correct storage standards. 做好備菜及履行正確的貯藏標(biāo)準(zhǔn) 5. Maintains purchasing, receiving and food storage standards. 維持采購，收貨及食品貯藏標(biāo)準(zhǔn) 6. Ensures compliance with all local, state and federal (Health Department) regulations. 確保遵守當(dāng)?shù)卣ㄐl(wèi)生部門）的規(guī)定 7. Supports procedures for food & beverage portion and waste controls. 支持餐飲部的各項(xiàng)程序及對浪費(fèi)的控制 8. Calculates accurate theoretical and weighted food costs. 準(zhǔn)確計(jì)算食品的成本 9. Follows proper handling and right temperature of all food products. 遵循食品的適當(dāng)處理及正確的保存溫度 10. Knows and implements Marriott's 70 Points of Hygiene and Safety Standards. 了解并執(zhí)行萬豪70項(xiàng)衛(wèi)生及安全標(biāo)準(zhǔn)

1.?????? Well versed on all Brand Standard requirements for Front Office and relatedareas. 熟悉前廳部及相關(guān)領(lǐng)域的集團(tuán)標(biāo)準(zhǔn)要求。 2.???????As Guest Service Manager oversees all hotel operations, ensuring that thehighest levels of hospitality and service are provided. Represents hotel management inresolving any guest or hotel related situation. Manages the flow of questions and directs guests withinthe lobby. Serves as Guest Service Manager, handles the tracking of service issues. 作為賓客服務(wù)經(jīng)理需盡職盡責(zé)，須監(jiān)管酒店的運(yùn)營情況，提供高品質(zhì)服務(wù)。代表酒店管理層解決客戶或酒店相關(guān)事宜。解答問題，在大廳里引領(lǐng)客人。作為賓客服務(wù)經(jīng)理，處理服務(wù)中遇到的糾紛。 3.???????Directly responsible for front desk supervisors, front desk clerks, roomcontrollers and bellboy, to strive towards total guest satisfaction. 直接負(fù)責(zé)前臺主管、前臺接待、房控員以及行李員，從而提高服務(wù)質(zhì)量，使客人滿意。 4.?????? Ensure that all associates are adhering to all hotel policies, standards,procedures and regulations. Needs to be able to perform in all front of housefunctions. 確保所有員工都遵守酒店的政策、標(biāo)準(zhǔn)、流程及準(zhǔn)則。需要能夠履行所有前臺職責(zé)。 5.?????? Be responsible for hiring, training and development of all associatesworking for the guest service area. 負(fù)責(zé)賓客服務(wù)員工的招聘、培訓(xùn)、及員工職業(yè)發(fā)展。 6.?????? Assist the Front Office Manager in all areas to ensure a correct andsmoothly-operating department. 協(xié)助前廳部經(jīng)理的工作，確保工作能夠正常、順利地運(yùn)行。 7.?????? Act as point of contact to arrange and organize guest stay. Act as rolemodel for fellow associates and assure service quality meet brand standard. Createwelcome hospitality and professional atmosphere in your area toensure total guest satisfaction. 作為安排和組織客人入住的關(guān)鍵人物，需給員工做出榜樣，確保服務(wù)質(zhì)量達(dá)到酒店的品牌標(biāo)準(zhǔn)。在 所帶領(lǐng)的團(tuán)隊(duì)中，營造出熱情、專業(yè)款待客人的氛圍，以確?？腿四軌驖M意。 8.??????Have knowledge oflocal areas and be informed at all times about cultural, historical attractionsas well as their locations and hours of operation. 對當(dāng)?shù)赜谐浞值牧私猓貏e是要清楚當(dāng)?shù)氐奈幕?、歷史名勝，及它們的所在地和營業(yè)時(shí)間。 9.?????? Be sure to spend time in public areas during busy time in order to takecare of guest requests. 在繁忙時(shí)段出現(xiàn)在公共區(qū)域照顧到客戶的需求。 10.??? Knowing allemergency procedure at all times. 任何時(shí)候都清楚地了解所有緊急情況的處理步驟。

1. To assist in implementing a system of control to avoid excess cost by reducing waste and other losses without sacrificing quality. 實(shí)時(shí)控制系統(tǒng)，在不降低質(zhì)量的前提下，減少浪費(fèi)貨丟失以控制成本。 2. To assist in identifying challenges in the food and beverage operations on a timely manner so that they can be resolved immediately. 早日發(fā)現(xiàn)餐飲運(yùn)作問題避免問題擴(kuò)大化。 3. To ensure that established policies and procedures are implemented in the areas of purchasing, receiving, storage, issuing and cost control. 確保采購、收貨、入倉及發(fā)貨嚴(yán)格遵守規(guī)章制度。 4. To assist in playing a positive and creative role in working with Food and Beverage Division and to constructively assist in pricing, testing and menu planning, as well as the actual control of the cost. 積極主動協(xié)助餐飲部制定價(jià)格、試菜、菜單修改以及成本控制。 5. To ensure the establishment of records on a daily basis for both foods transferred to kitchens as well as perishable food delivered directly to kitchens. 確保每日倉庫發(fā)貨及直接入廚單據(jù)記錄在案。

1.To collect, safekeep and deposit in bank all cash receipts, checks, credit cards vouchers etc. and to distribute petty cash payment in accordance with hotel's policies and procedures, business needs, local banking regulations and practices. 匯集、保管收到的現(xiàn)金、支票、信用卡單據(jù)等并存入銀行，按酒店政策程序、商務(wù)需求、當(dāng)?shù)劂y行的規(guī)定和實(shí)際操作來進(jìn)行零用現(xiàn)金的支付。 2.Prepares payroll processing and Statutory Social Security Contribution. 準(zhǔn)備工資程序和依法繳納的社會保險(xiǎn)

1. To check the previous day Night Audit process is properly completed, ledgers are balanced, system date changed, reports are generated and distributed to designated associates. 審核前一晚夜審的操作程序是否被相應(yīng)的完成，分類帳是否已被結(jié)平，是否已修改系統(tǒng)日期，及生成相應(yīng)的報(bào)表并分派給指定的同事。 2. To investigate and report to Director of Finance any discrepancies during the night audit process. 調(diào)查并和向財(cái)務(wù)總監(jiān)報(bào)告在夜審中發(fā)現(xiàn)的任何差異。 3. To review the various reports on room operations, such as room rates, occupancy etc. Investigate and check supporting documents for rate differences; approvals for house-use rooms and complimentary rooms; 復(fù)核關(guān)于房務(wù)部門的各種報(bào)告，例如房間分配表，房價(jià)，出租率等。調(diào)查并核實(shí)房價(jià)變動，內(nèi)部用房及免費(fèi)房批準(zhǔn)權(quán)限。 4. To verify all voided checks, rebates and discounts are properly approved. 核實(shí)所有作廢帳單、減免及折扣是否已得到相應(yīng)的批準(zhǔn)。 5. To investigate all open food & beverage items and price changes. Discuss with restaurant managers on corrective actions. 調(diào)查所有菜單及價(jià)格變動的餐飲情況。與餐廳經(jīng)理跟進(jìn)改正措施。

1. To verify all accounts receivable transferred from Front Desk, restaurant/lounges and other sources to Back-of-house are fully supported and valid transactions. 核實(shí)所有從前臺、餐廳及其他消費(fèi)點(diǎn)轉(zhuǎn)入的應(yīng)收帳是否有附件并有效。 2. To ensure the properly handling of charges made to credit cards and to be familiar with the rules and regulations pertaining to the use of these cards, as well as procedures for billing etc. and credit policies. 確保正確處理信用卡交易手續(xù)費(fèi)和熟悉關(guān)于信用卡使用的規(guī)章制度，同時(shí)熟悉送發(fā)帳單及相關(guān)信貸政策。 3. To batch credit card vouchers, reconcile with city ledger accounts and submit to bank for auto-credit. 分批清查處理信用卡單據(jù)，調(diào)整掛帳并提交銀行入帳。 4. To ensure credit card charge-back or commission are dealt with in accordance with the merchant agreement signed. 確保信用卡手續(xù)費(fèi)及傭金的處理符合已簽署協(xié)議。 5. To ensure the credit facilities are granted only to those accounts approved by Director of Finance and the General Manager. 確保所有掛帳僅限于已被總經(jīng)理和財(cái)務(wù)總監(jiān)事前批準(zhǔn)的公司。