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崗位職能：協(xié)助餐飲部經(jīng)理制定并實(shí)施餐飲部的工作計(jì)劃；協(xié)助督導(dǎo)各領(lǐng)班對各餐廳的日常管理工作，確保能夠給客人提供優(yōu)質(zhì)、高效、親情化的服務(wù)。 .具體職責(zé)： ?部門內(nèi)部管理 （1）參加餐飲部的部門例會(huì)，了解每日接待、預(yù)訂情況和上級的有關(guān)指示； （2）主持召開中餐班組班前例會(huì)和餐后會(huì)，傳達(dá)上級有關(guān)指示，把每天的檢查情況進(jìn)行說明，聽取本崗位員工意見； （3）班前檢查員工的儀容儀表，督促員工按標(biāo)準(zhǔn)上崗； （4）開餐前檢查餐廳擺臺(tái)、清潔衛(wèi)生，餐廳用具供應(yīng)及設(shè)備設(shè)施的完好情況，使其達(dá)到所要求的規(guī)范和標(biāo)準(zhǔn)； （5）用餐結(jié)束后，清點(diǎn)廳房內(nèi)物品及設(shè)施設(shè)備，檢查各廳房的收尾和衛(wèi)生清潔情況； （5）督導(dǎo)領(lǐng)班及服務(wù)員做好客人的接待工作，發(fā)現(xiàn)問題并及時(shí)糾正，保證所有工作均符合酒店的標(biāo)準(zhǔn)和要求； （6）協(xié)助經(jīng)理制定培訓(xùn)計(jì)劃，并組織所屬員工的培訓(xùn)； （7）協(xié)調(diào)、溝通餐廳和廚房的工作，保證餐廳的正常經(jīng)營； （8）及時(shí)填寫值班意見反饋表、交接班本、營業(yè)報(bào)告、工作日志等工作記錄；（9）督促相關(guān)崗位做好餐廳銷售統(tǒng)計(jì)和客史檔案的補(bǔ)充； （10）全面掌握餐廳動(dòng)態(tài)，遇特殊客人、重要客人要親自服務(wù)； （11）在經(jīng)理的工作安排下，做好中餐宴會(huì)設(shè)計(jì)、現(xiàn)場布置等準(zhǔn)備工作； （12）關(guān)注客人用餐情況，適時(shí)征詢客人意見、建議； （13）及時(shí)處理客人投訴及突發(fā)性事件并向經(jīng)理或上級主管匯報(bào) （14）督導(dǎo)檢查領(lǐng)班及服務(wù)員工作，進(jìn)行績效考核與評估； （15）對部門管理、服務(wù)員的聘用、晉升、獎(jiǎng)勵(lì)、扣罰、降職有建議權(quán)； （16）在權(quán)限范圍內(nèi)，有對服務(wù)員的崗位安排、考勤監(jiān)督的權(quán)力； （17）完成部門布置的其他工作任務(wù)。 2.部門間協(xié)作 （1）協(xié)調(diào)、溝通餐廳和廚房的工作，保證餐廳的正常經(jīng)營； （2）與保安部溝通，檢查是否存在安全隱患； （3）配合工程部做好中餐設(shè)施設(shè)備的維修與保養(yǎng)； （4）與營銷部溝通了解客史檔案的最新情況，做好VIP客人到店用餐前的各項(xiàng)準(zhǔn)備工作。

【崗位職責(zé)】 1、負(fù)責(zé)為美容院沙龍客人提供專業(yè)的美容服務(wù)。 2、講究職業(yè)道德，做到文明服務(wù)，保持美容的高水準(zhǔn)服務(wù)，維護(hù)公司聲譽(yù)。 3、定期建立貴賓及?？蜋n案，了解他(她)們的愛好、要求及皮膚的特性，以便更好地提供服務(wù)。 4、負(fù)責(zé)保管美容及按摩工具，對工具、美容用品的采購提出建議。 5、參加美容院晨會(huì)，完成每天工作流程報(bào)表與每月總結(jié)報(bào)表。 6、完成店長安排的其他工作。 【崗位要求】 1、皮膚好，儀表大方，熟悉美容產(chǎn)品和手法， 2、持有美容師證書者、有美容院工作經(jīng)驗(yàn)者優(yōu)先。 3、良好的語言表達(dá)能力，善于溝通，服務(wù)意識強(qiáng)，工作耐心細(xì)致。 4、吃苦耐勞，愛崗敬業(yè)，良好的個(gè)人素質(zhì)，較高的職業(yè)素養(yǎng)和道德。 5、性格開朗樂觀，積極向上，團(tuán)隊(duì)協(xié)作能力強(qiáng)。

崗位職責(zé) 1.協(xié)助酒店高級管理層負(fù)責(zé)及整個(gè)飯店的運(yùn)作收集對客服務(wù)過程中所產(chǎn)生的問題信息。 2.大堂副理在前廳部經(jīng)理的直接領(lǐng)導(dǎo)下，在當(dāng)班期間負(fù)責(zé)整個(gè)酒店的正常運(yùn)作。 3.要負(fù)責(zé)處理賓客的問題和投訴。 4.要負(fù)責(zé)重要賓客的迎領(lǐng)工作。 5.進(jìn)行整個(gè)酒店的安全和日常的設(shè)備檢查工作。 6.解決當(dāng)班期間發(fā)生的安全問題。 7.向其它班次協(xié)調(diào)交班記錄上需要溝通的事項(xiàng)。 崗位要求 1.XX以上學(xué)歷，有同崗位工作經(jīng)驗(yàn)X年以上。 2.能用流利的英語從事前廳服務(wù)形象氣質(zhì)佳，精通電腦操作，具備較強(qiáng)的英文聽說讀寫能力。 3.儀表端莊，熱愛酒店工作，鉆研業(yè)務(wù)，反應(yīng)敏捷，善于交際具有較好的管理和協(xié)調(diào)能力，能夠很好的發(fā)揮其管理、領(lǐng)導(dǎo)和監(jiān)督的作用。 4.注重細(xì)節(jié)，工作有責(zé)任心，敢于承擔(dān)責(zé)任，執(zhí)行力較強(qiáng)。 5.有上進(jìn)心和良好的學(xué)習(xí)能力和抗壓能力。

【職責(zé)內(nèi)容】 1.  在旗艦店總經(jīng)理的業(yè)務(wù)規(guī)劃下，全面導(dǎo)入旗艦店經(jīng)營管理，并負(fù)責(zé)店員的管理，協(xié)調(diào)，考核，獎(jiǎng)懲等工作，確保各項(xiàng)工作達(dá)到集團(tuán)總部要求，實(shí)現(xiàn)總部下達(dá)的銷售指標(biāo) 2. 負(fù)責(zé)門店的經(jīng)營工作，制定門店周/月目標(biāo)，并跟蹤執(zhí)行情況 3. 全面負(fù)責(zé)門店的日常管理工作，負(fù)責(zé)門店員工的工作安排和管理 4. 每天定時(shí)開晨會(huì)，分析業(yè)績，總結(jié)經(jīng)驗(yàn)，分配目標(biāo)，鼓勵(lì)店員 5. 對員工的考勤，儀容儀表和服務(wù)規(guī)范情況進(jìn)行監(jiān)督與管理 6. 協(xié)調(diào)各方面的人際關(guān)系，增強(qiáng)員工的凝聚力 7. 整理各種報(bào)表，做好門店日常費(fèi)用的合理管控 8. 不斷改善門店經(jīng)營管理，提升門店業(yè)績

【崗位職責(zé)】 1、完成日常美術(shù)設(shè)計(jì)及制作。 2、獨(dú)立完成或協(xié)助專業(yè)廣告人員完成重大美術(shù)制作。 3、保管、節(jié)約各種美工工具、用料。 4、做好美術(shù)資料搜集、處理、分析和存儲(chǔ)工作。 5、認(rèn)真鉆研業(yè)務(wù)，提高自身的創(chuàng)作設(shè)計(jì)水平。 【崗位要求】 1、大專以上文化程度；1年以上同崗位工作經(jīng)驗(yàn)，美術(shù)/廣告設(shè)計(jì)專業(yè)。 2、具有高品質(zhì)的設(shè)計(jì)并創(chuàng)作酒店所有宣傳品。 3、網(wǎng)頁制作能力。 4、具有一定的繪畫及美術(shù)制作能力。

1． 預(yù)測 預(yù)測每周的產(chǎn)出量；控制團(tuán)隊(duì)的產(chǎn)量與價(jià)格策略，通過出租率和房價(jià)來爭取可觀收益。 2． 市場多樣化 確保酒店具有優(yōu)秀的指數(shù)以達(dá)到較高收益和利率 3． 定價(jià) 確保所有市場分割的較佳價(jià)格，特別針對商務(wù)，團(tuán)體與散客。 4． 商務(wù)團(tuán)體 與銷售經(jīng)理商議關(guān)于有潛質(zhì)的商務(wù)團(tuán)體的適量與價(jià)格。監(jiān)測團(tuán)體量的動(dòng)態(tài)，確保團(tuán)體的截止日期、房間出租表，團(tuán)體量得到很好地管理。 5． 每周收益策略 推行每周收益策略會(huì)議與萬豪標(biāo)準(zhǔn)保持協(xié)調(diào)一致。 6． 收入管理系統(tǒng)? 酒店是否有或?qū)⒌玫礁呃麧?，扮演主?dǎo)角色和利用這種方法有助于推進(jìn)酒店收益 。

Director of Events serve as the key contact for the Meeting Planner.Ensure all requirements of the group are met. Create and provide best practicesfor convention services and Food and Beverage departments for meetings. 宴會(huì)銷售總監(jiān)擔(dān)任會(huì)議策劃人的主要聯(lián)絡(luò)人。確保滿足集團(tuán)公司的所有要求，為會(huì)議服務(wù)團(tuán)隊(duì)和餐飲部打造實(shí)踐方案，為客戶提供完美的會(huì)務(wù)體驗(yàn)。 1.??Follow all company policies and procedures. 遵守所有公司政策和程序。 2.??Responsible in achieving the Catering andBanquet sales objectives and revenue goal of the hotel. 負(fù)責(zé)完成餐飲宴會(huì)銷售目標(biāo)和酒店的收入目標(biāo)。 3.??Develops strong rapport and builds businessrelationship with local customer base through sales and customer interviews. 通過與客戶的溝通，并與本地客戶建立牢固的合作和商業(yè)伙伴關(guān)系。 4.??Assists the Director of Event Booking Centerin the development of Sales & Marketing plan and in budget preparation. 協(xié)助宴會(huì)銷售總監(jiān)開發(fā)并制作銷售計(jì)劃，并準(zhǔn)備預(yù)算。 5.??Manages and administers the Catering andBanquet sales department to ensure smooth operation and all daily tasks arecompleted according to standard and in time. 管理并協(xié)助宴會(huì)銷售部，確保順暢運(yùn)作，及時(shí)有效的完成每日工作任務(wù)。 6.??Coordinates with departments concerned toensure delivery of the highest standards of services to meet customerexpectations. 部門之間協(xié)調(diào)，確保為客人提供高水準(zhǔn)服務(wù)，達(dá)到其預(yù)計(jì)希望。

【職責(zé)內(nèi)容】 職位要求： 1、形象氣質(zhì)佳，性格開朗、綜合素質(zhì)高、工作熱情、積極上進(jìn)、親和力、責(zé)任心強(qiáng)； 2、從事美容行業(yè)一年以上，有導(dǎo)師經(jīng)驗(yàn)的優(yōu)先考慮。 3、擁有較強(qiáng)的美容專業(yè)知識培訓(xùn)能力和市場實(shí)踐經(jīng)驗(yàn)，有協(xié)調(diào)代理商推廣、美容院促銷活動(dòng)經(jīng)驗(yàn)者優(yōu)先。 4、駐扎全國各代理商辦事處，協(xié)助代理商推廣本品牌的運(yùn)營； 5、有較強(qiáng)的溝通協(xié)調(diào)能力、個(gè)人銷售能力及團(tuán)隊(duì)合作精神 6、能夠積極配合公司安排，能夠?qū)居休^強(qiáng)的歸屬精神； 7、能夠適應(yīng)各省內(nèi)出差；

1.??????Execute all assigned tasks asdirected and delegated from his or her Supervisors or Manager ?執(zhí)行其主管或經(jīng)理所指示委派的所有任務(wù) 2.?????? Supervises pastry preparation shift operations and ensurescompliance with all Food & Beverage policies, standards and procedures. 協(xié)助行政總廚及行政副總廚維持廚房的運(yùn)營 3.?????? Performs all duties of kitchen associates as required. 履行廚房員工的職責(zé) 4.?????? Recognizes superior quality products, presentations andflavor. 注重食品的質(zhì)量，呈現(xiàn)方式及風(fēng)味 5.?????? Maintains food preparation handling and correct storagestandards. 做好備菜及履行正確的貯藏標(biāo)準(zhǔn) 6.?????? Maintains purchasing, receiving and food storage standards. 維持采購，收貨及食品貯藏標(biāo)準(zhǔn) 7.?????? Ensures compliance with all local, state and federal (HealthDepartment) regulations. 確保遵守當(dāng)?shù)卣ㄐl(wèi)生部門）的規(guī)定 8.?????? Supports procedures for food & beverage portion and wastecontrols. 支持餐飲部的各項(xiàng)程序及對浪費(fèi)的控制 9.?????? Follows proper handling and right temperature of all foodproducts. 遵循食品的適當(dāng)處理及正確的保存溫度 10.??? Knows and makes sense Marriott's 70 Points of Hygiene and Safety Standards is implemented and followed. 了解并執(zhí)行萬豪70項(xiàng)衛(wèi)生及安全標(biāo)準(zhǔn)

1. Food & Beverage Department 餐飲部 1.1. Bar operation 管理酒吧運(yùn)行 · Develop Standards & Procedures, in keeping with the hotel policies and procedures· 按照飯店的標(biāo)準(zhǔn)程序制定服務(wù)標(biāo)準(zhǔn)及規(guī)則 · Complies with the hotel specific, guidelines of Sheraton Guests Satisfaction Index. The incumbent will initiate systems and procedures to meet and if possible exceed guest’s expectations· 遵守飯店的規(guī)章制度及喜來登令客人滿意計(jì)劃，推廣相關(guān)系統(tǒng)的程序知識，盡可能地超越客人期望 · Manage outlet service· 管理餐廳服務(wù) · Manage cash handling procedures· 管理現(xiàn)金的兌付和每日的結(jié)帳工作 · Manage the maintenance of equipment· 負(fù)責(zé)設(shè)備的維護(hù) · Monitor standards of guest facilities and services· 監(jiān)督客用設(shè)施和對客服務(wù)的標(biāo)準(zhǔn) · Control stock and monitor stock security procedures· 控制存貨并監(jiān)督存貨安全程序 2. Menu Knowledge 菜單、酒水知識 2.1. Menu 菜單 · Good command food product and menu knowledge.· 熟悉餐飲知識和餐廳菜單 · Total knowledge & understanding of Food Preparation Standard & Procedure.· 了解并熟知所有食品準(zhǔn)備的標(biāo)準(zhǔn)和程序 · Continually examine goods for quality and quantity· 控制食品出產(chǎn)的標(biāo)準(zhǔn) 2.2. Drink list 酒水 · Good command of beverage knowledge· 熟悉酒水知識 · Good Knowledge of Wines, Spirits and Cocktail Recipes· 熟悉葡萄酒、烈酒知識和雞尾酒的配制 · Implement beverage service skill· 酒水服務(wù)知識

1. Ensures that all food prepared and served during the shift is in accord with the standard set 確保所有食物在準(zhǔn)備和制作期間符合所定的標(biāo)準(zhǔn) 2. Checks daily mise-en-place, cooking, preparation, and presentation of all food 檢查每日零點(diǎn)的所有食物 3. Assists Sous Chef to control cost by minimising spoilage, utilising food surplus, and controlling portion 協(xié)助廚師長控制成本，盡量減少損耗，充分利用食物的邊角料，及控制份量 4. Makes sure that all machines, furniture, equipment, and utensils are clean and in working conditions 確保所有的機(jī)器設(shè)備及器具的清潔，并能正常工作 5. Uses standard recipes and makes sure all staff are using them 確保使用標(biāo)準(zhǔn)菜譜制作菜品

3.Guest Service/Sales 對客服務(wù)/銷售 3.1.Manage Guest Service 管理對客服務(wù) ·Responsible for guest and staff satisfaction in the outlet.·加強(qiáng)、提高服務(wù)水準(zhǔn)以超出規(guī)定的服務(wù)要求 ·Continually improving and enhancing service standards, and updating the Standards and Procedures as and when required.·承擔(dān)起客人滿意的責(zé)任 ·Manage the delivery of high quality service to guests·負(fù)責(zé)向客人傳送高水平服務(wù) 3.3.Guest Service/ Relations 對客服務(wù)/關(guān)系 ·Make appropriate recommendations to guests.·為客人提出有創(chuàng)造性的建議 ·Deliver high quality service to guests·傳送高水平對客服務(wù) ·Ensure guest needs and reasonable requests are met·確?？腿说男枨蠛秃侠淼囊蟊粷M足 ·Seek opportunities to continually improve guest service·不斷尋找機(jī)會(huì)改進(jìn)對客服務(wù) ·Abide by the Sheraton Guest Satisfaction System·遵守喜來登顧客滿意標(biāo)準(zhǔn) ·Establish and maintain effective guest relations·建立和維持有效的對客關(guān)系 ·Demonstrate effective and appropriate interaction with guests whilst maintaining a professional approach and image·以職業(yè)化的態(tài)度和形象展示有效的和合適的對客服務(wù)技巧 ·Communicate with guests in a manner which promotes goodwill, trust and satisfaction· 用可以增進(jìn)友好、信任和滿意的態(tài)度與客人交流 ·Take appropriate action to resolve guest complaints·采取合適的行動(dòng)解決客人抱怨 3.4.Sell and Promote Products and Services 銷售和促銷產(chǎn)品與服務(wù) ·Sell the hotel and Sheraton’s products and services using-selling and suggestive selling techniques·使用建議性銷售的技巧銷售喜來登的產(chǎn)品與服務(wù) ·Promote the hotel and Sheraton’s products·促銷酒店和喜來登的產(chǎn)品與服務(wù) ·Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests· 維持對產(chǎn)品和服務(wù)的高度了解以便于向客人解釋和銷售服務(wù)和設(shè)施

1.1. Outlet operation 管理餐廳運(yùn)行 · Develop Standards & Procedures, in keeping with the hotel policies and procedures· 按照飯店的標(biāo)準(zhǔn)程序制定服務(wù)標(biāo)準(zhǔn)及規(guī)則 · Complies with the hotel specific, guidelines of Sheraton Guests Satisfaction Index. The incumbent will initiate systems and procedures to meet and if possible exceed guest’s expectations· 遵守飯店的規(guī)章制度及喜來登令客人滿意計(jì)劃，推廣相關(guān)系統(tǒng)的程序知識，盡可能地超越客人期望 · Manage outlet service· 管理餐廳服務(wù) · Manage cash handling procedures· 管理現(xiàn)金的兌付和每日的結(jié)賬工作 · Manage the maintenance of equipment· 負(fù)責(zé)設(shè)備的維護(hù) · Monitor standards of guest facilities and services· 監(jiān)督客用設(shè)施和對客服務(wù)的標(biāo)準(zhǔn) · Control stock and monitor stock security procedures· 控制存貨并監(jiān)督存貨安全程序 2. Menu Knowledge 菜單、酒水知識 2.1. Menu 菜單 · Good command food product and menu knowledge.· 熟悉餐飲知識和餐廳菜單 · Total knowledge & understanding of Food Preparation Standard & Procedure.· 了解并熟知所有食品準(zhǔn)備的標(biāo)準(zhǔn)和程序 · Continually examine goods for quality and quantity· 控制食品出產(chǎn)的標(biāo)準(zhǔn) 2.2. Drink list 酒水 · Good command of beverage knowledge· 熟悉酒水知識 · Good Knowledge of Wines, Spirits and Cocktail Recipes· 熟悉葡萄酒、烈酒知識和雞尾酒的配制 · Implement beverage service skill· 酒水服務(wù)知識

1.1. Outlet operation 管理餐廳運(yùn)行 · Develop Standards & Procedures, in keeping with the hotel policies and procedures· 按照飯店的標(biāo)準(zhǔn)程序制定服務(wù)標(biāo)準(zhǔn)及規(guī)則 · Ensure all the staff carry out the tasks according to the S&P· 確保員工按照標(biāo)準(zhǔn)與程序完成任務(wù) · Complies with the hotel specific, guidelines of Sheraton Guests Satisfaction Index. The incumbent will initiate systems and procedures to meet and if possible exceed guest’s expectations· 遵守飯店的規(guī)章制度及喜來登令客人滿意計(jì)劃，推廣相關(guān)系統(tǒng)的程序知識，盡可能地超越客人期望 · Manage outlet service· 管理餐廳服務(wù) · Manage cash handling procedures· 管理現(xiàn)金的兌付和每日的結(jié)帳工作 · Oversee the preparation of daily banking and cash flow reports· 監(jiān)督每日財(cái)務(wù)報(bào)告 · Instruct staff in credit policies and facilities· 指導(dǎo)員工了解信用政策和設(shè)備 · Establish cash security procedures· 建立現(xiàn)金安全兌換程序 · Manage the maintenance of equipment· 負(fù)責(zé)設(shè)備的維護(hù) · Monitor standards of guest facilities and services· 監(jiān)督客用設(shè)施和對客服務(wù)的標(biāo)準(zhǔn) · Control stock and monitor stock security procedures· 控制存貨并監(jiān)督存貨安全程序 · Take part in menu and wine list creation· 參與菜單和酒單的編寫 2. Management/strategic planning 管理/戰(zhàn)備計(jì)劃 2.1. Take part in Strategic Planning and Development 參與戰(zhàn)略計(jì)劃的制定和開發(fā) · Take part in the preparation and planning and department/unit/outlet goals and objectives· 參與準(zhǔn)備和制定部門/單元/服務(wù)點(diǎn)的目標(biāo) · Determining a purchasing plan, according to the financial budget of the outlet.· 根據(jù)經(jīng)營情況，制定每年和每月預(yù)算 · Determining optimum staffing, product, stock and equipment levels, in relation to business needs, keeping in mind the various seasonal periods of business· 根據(jù)生意需求及淡、旺季情況決定運(yùn)作設(shè)備

1. Well known on all Brand Standard requirements for Concierge, transportation and related areas 熟知禮賓部、車隊(duì)，以及相關(guān)部門的品牌標(biāo)準(zhǔn)要求 2. Responsible for the supervision and control of the Bell Services, which consists of the Bellman, Doorman and Driver Ensuring all guests’ luggage is kept and stored promptly and in accordance to the LSOP 監(jiān)督和控制行李服務(wù)，包括行李員、門童以及司機(jī) 保證所有客人的行李都按照酒店標(biāo)準(zhǔn)存放 3. Assist Chief Concierge to establish an effective data base system to be used by all associates for restaurant and local attractions, build a good cooperative relationship with all local attractions, restaurants etc 協(xié)助首席禮賓司建立本地餐廳和旅游景點(diǎn)信息數(shù)據(jù)庫以備部門同事使用，與本地著名景點(diǎn)景區(qū)、餐廳及其他相關(guān)部門建立良好的合作關(guān)系 4. Maximizes every opportunity to increase hotel transportation revenue, assist Chief Concierge establish a transportation Up-selling program for Concierge associate to encourage them 抓住一切機(jī)會(huì)大化酒店車輛收入，協(xié)助首席禮賓司制定車輛促銷計(jì)劃以此鼓勵(lì)員工 5. Daily check transportation booking information, make sure every guest car booking has been well arranged, and make sure the Driver has been informed 檢查每一天的車輛預(yù)定，確保每一位訂車的客人車輛都已經(jīng)被安排以及確保司機(jī)都得到通知 6. To ensure the efficient handling of guest luggage and adhering to proper check-in and check-out procedures, maintain the cleanliness of the lobby area and main entrance 確保高效處理客人的行李和遵守適當(dāng)?shù)娜胱『屯朔渴掷m(xù)，保持大堂和主要入口的整潔有序 7. Provide information and assistance to all hotel guests as requested 向住店客人提供信息咨詢及其他幫助 8. Be a good team model, lead Concierge associate to focus on detail, anticipate and fulfil guest need, create memorable experience for hotel guest 督導(dǎo)并作為部門好典范，帶領(lǐng)禮賓部員工關(guān)注細(xì)節(jié)，預(yù)見并滿足客人需求，為酒店客人創(chuàng)造難忘體驗(yàn) 9. Be a good team model, keep a strong relationship with guest but also keep strong relationship with all Concierge associates, be notified all the problems which they cannot handle in time, and assist them on that 作為部門好典范，與客人建立良好的關(guān)系，同時(shí)與禮賓部員工建立良好關(guān)系，及時(shí)發(fā)現(xiàn)他們無法解決的問題并協(xié)作解決 10. Ensure that all Concierge and Transportation associates are adhering to all hotel policies, standards, procedures and regulations 確保禮賓部及車隊(duì)所有員工都遵守酒店的政策、標(biāo)準(zhǔn)、流程和管理準(zhǔn)則

1.??????Execute all assigned tasks asdirected and delegated from his or her Supervisors or Manager ?執(zhí)行其主管或經(jīng)理所指示委派的所有任務(wù) 2.?????? Supervises pastry preparation shift operations and ensurescompliance with all Food & Beverage policies, standards and procedures. 協(xié)助行政總廚及行政副總廚維持廚房的運(yùn)營 3.?????? Performs all duties of kitchen associates as required. 履行廚房員工的職責(zé) 4.?????? Recognizes superior quality products, presentations andflavor. 注重食品的質(zhì)量，呈現(xiàn)方式及風(fēng)味 5.?????? Maintains food preparation handling and correct storagestandards. 做好備菜及履行正確的貯藏標(biāo)準(zhǔn) 6.?????? Maintains purchasing, receiving and food storage standards. 維持采購，收貨及食品貯藏標(biāo)準(zhǔn) 7.?????? Ensures compliance with all local, state and federal (HealthDepartment) regulations. 確保遵守當(dāng)?shù)卣ㄐl(wèi)生部門）的規(guī)定 8.?????? Supports procedures for food & beverage portion and wastecontrols. 支持餐飲部的各項(xiàng)程序及對浪費(fèi)的控制 9.?????? Follows proper handling and right temperature of all foodproducts. 遵循食品的適當(dāng)處理及正確的保存溫度 10.??? Knows and makes sense Marriott's 70 Points of Hygiene and Safety Standards is implemented and followed. 了解并執(zhí)行萬豪70項(xiàng)衛(wèi)生及安全標(biāo)準(zhǔn)

1. Ensures that all food prepared and served during the shift is in accord with the standard set 確保所有食物在準(zhǔn)備和制作期間符合所定的標(biāo)準(zhǔn) 2. Checks daily mise-en-place, cooking, preparation of all food 檢查每日零點(diǎn)的所有食物 3. Prepares food requisitions, inter kitchen's transfers and checks the quality and quantity of food received from the food store and other sub-departments 準(zhǔn)備食物的申購單及檢驗(yàn)貨品的質(zhì)量和數(shù)量。 4. Makes sure that all machines, furniture, equipment, and utensils are clean and in working conditions 確保所有的機(jī)器設(shè)備及器具的清潔，并能正常工作 5. Guides and trains the kitchen's personnel as instructed by Sous chef 協(xié)助廚師長指導(dǎo)和培訓(xùn)廚房人員的工作 6. Uses standard recipes and makes sure all staff are using them 采用標(biāo)準(zhǔn)食譜，并確保所有工作人員正在使用 7. Performs duties common to all supervisors and other duties as may assigned by Executive Chef or Sous Chef 履行行政總廚或廚師長指派的其他職務(wù)

1.??To work with the Director of Event BookingCenter to establish the strategic business plan for Catering and Banquet sales. 與宴會(huì)銷售總監(jiān)一起制定餐飲宴會(huì)銷售計(jì)劃。 2.??Identifies and handles sales leads effectivelyand efficiently. 高效認(rèn)知和掌握銷售線索。 3.??Represents the hotel and participates indomestic and international sales activities. 代表酒店參加國際及國內(nèi)的銷售活動(dòng)。 4.??Creative contribution to product and salesdevelopment. 發(fā)揮創(chuàng)造力，為開發(fā)酒店產(chǎn)品和拓展銷售做出貢獻(xiàn)。 5.??Fulfills Customer Relationship Managementresponsibilities and sales goals for defined customers through planned customerinterviews. 仔細(xì)計(jì)劃與客戶的會(huì)面，對預(yù)定的客戶實(shí)施客戶關(guān)系管理，完成銷售目標(biāo)。 6.??During sales calls, carries out “crossselling” in accordance with corporate and divisional guidelines. 在銷售拜訪的活動(dòng)中，按照集團(tuán)和亞太區(qū)的集團(tuán)規(guī)定實(shí)施交叉銷售。 7.??Monitors and reports on market and competitionwithin own market segment. 在所負(fù)責(zé)的市場區(qū)域內(nèi)，監(jiān)視和報(bào)告市場及競爭者的情況。 8.??Prepares and updates customer managementreports and ensures all necessary follow up work is carried out on time. 準(zhǔn)備銷售報(bào)告，確保市場及客戶信息的準(zhǔn)確性，以便于工作的跟進(jìn)。?? 9.??Active distribution of product information andcreates awareness in the markets and business segments or responsibility. 積極地傳播產(chǎn)品信息，在負(fù)責(zé)的市場內(nèi)營造酒店的知名度。 10.? Participatesin planning and realization of sales campaigns together with the the Directorof Event Booking Center within defined market segments. 在所負(fù)責(zé)的區(qū)域內(nèi)，與宴會(huì)銷售總監(jiān)一起計(jì)劃銷售攻勢，并確保其實(shí)現(xiàn)。

1.1.Outlet operation 管理餐廳運(yùn)行 ·Develop Standards & Procedures, in keeping with the hotel policies and procedures·按照飯店的標(biāo)準(zhǔn)程序制定服務(wù)標(biāo)準(zhǔn)及規(guī)則 ·Complies with the hotel specific, guidelines of Sheraton Guests Satisfaction Index. The incumbent will initiate systems and procedures to meet and if possible exceed guests’ expectations·遵守飯店的規(guī)章制度及喜來登令客人滿意計(jì)劃，推廣相關(guān)系統(tǒng)的程序知識，盡可能地超越客人期望 ·Manage outlet service·管理餐廳服務(wù) ·Manage cash handling procedures·管理現(xiàn)金的兌付和每日的結(jié)帳工作 ·Manage the maintenance of equipment·負(fù)責(zé)設(shè)備的維護(hù) ·Monitor standards of guest facilities and services·監(jiān)督客用設(shè)施和對客服務(wù)的標(biāo)準(zhǔn) ·Control stock and monitor stock security procedures·控制存貨并監(jiān)督存貨安全程序 2.Menu Knowledge 菜單、酒水知識 2.1.Menu 菜單 ·Good command food product and menu knowledge.· 熟悉餐飲知識和餐廳菜單 ·Total knowledge & understanding of Food Preparation Standard & Procedure.·了解并熟知所有食品準(zhǔn)備的標(biāo)準(zhǔn)和程序 · Continually examine goods for quality and quantity·控制食品出產(chǎn)的標(biāo)準(zhǔn) 2.2.Drink list 酒水 ·Good command of beverage knowledge·熟悉酒水知識 ·Good Knowledge of Wines, Spirits and Cocktail Recipes·熟悉葡萄酒、烈酒知識和雞尾酒的配制 ·Implement beverage service skill·酒水服務(wù)知識 3.Guest Service/Sales 對客服務(wù)/銷售 3.1.Manage Guest Service 管理對客服務(wù) ·Responsible for guest and staff satisfaction in the outlet.·加強(qiáng)、提高服務(wù)水準(zhǔn)以超出規(guī)定的服務(wù)要求 ·Continually improving and enhancing service standards, and updating the Standards and Procedures as and when required.·承擔(dān)起客人滿意的責(zé)任 ·Manage the delivery of high quality service to guests·負(fù)責(zé)向客人傳送高水平服務(wù) ·Manage the development and implementation of guest service strategies·負(fù)責(zé)對客服務(wù)戰(zhàn)略的發(fā)展和實(shí)施 3.2.Manage the Sales and Promotion of Products and Services負(fù)責(zé)銷售和促銷產(chǎn)品與服務(wù) ·Master the Marriott rewards member· 掌握萬豪禮賞會(huì)員 ·Continually develop sales and promotional strategies for the Hotel’s products and services·不斷為酒店產(chǎn)品與服務(wù)發(fā)展銷售和促銷戰(zhàn)略