1.???? Supervise on departmentoperation ensure the correct implementation of safety inspections and make surethe safety of hotel property, guests, associates;
督導本部門的運作,保證安全巡查工作的正確執(zhí)行,確保酒店、客人和員工的財產(chǎn)及人身安全;?????????????????????????????????????????????????????
2.????Responsiblefor the supervision and inspection of the hotel all fire equipment and safetyand rescue equipment, and ensure in the normal use state (for example: firealarm systems, fire extinguishers, door alarm system, etc.) ;
負責督促檢查酒店各消防設備和安全救生器材,并確保其使用狀態(tài)正常(例如:消防報警系統(tǒng)、滅火器、門磁報警系統(tǒng)等);
3.????Conducttraining for associates on put out the fire, evacuation training, evacuationdrills and other skills to meet actually operation level;
對酒店員工進行滅火、疏散逃生等技能的培訓和演練,定期對酒店義務消防隊進行培訓,并確保義務消防隊隊員的實操水平;
4.????Makesure associate will pass engineering defects while found it during patrol toENG department for maintains ;
確保安全巡查記錄中的維修問題及時通知給工程部;
5.???? Minimize the incidence ofTheft issues;
遵照酒店準則將偷盜事件的發(fā)生率降到很低;
6.????Reasonablearrange security associate to be accompany to whom will carry on large amountof money;
合理安排警衛(wèi)對攜帶大量現(xiàn)金的同事提供押款服務;
7.????Reasonablearrange security guard on duty at hotel entrance and exit to make sure there isno safety issues occurred;
根據(jù)情況在酒店相關(guān)的出入口合理安排警衛(wèi)值勤,以確保酒店周圍無閑雜人員滯留等;
8.???? Constantly inspect on hotelmaster key assignment and make sure carrier is response for it;
隨機抽查酒店客房萬能鑰匙的分配情況,并明確鑰匙的持有人責任;
9.???? The safety of the hotel ischecked randomly to ensure the implementation of the hotel safety measures,such as the unobstructed exit of the fire passage / safety exit, the nonequipment stacking before the fire hydrant gate, the cleaning and spray headconfiguration of the cargo storage areas;
對酒店的安全狀況進行隨機檢查,以保證酒店安全保衛(wèi)措施的實行,如走火通道/安全出口的通暢,消火栓門前無設備堆放,各貨物堆放區(qū)的清潔和噴淋頭的配置情況等;
10. Arrange associate toparticipate in any safety related issue to learn how to review incident report,do incident research, and find out repose person and use it as case study toavoid it happen again;
安排人員參加在酒店內(nèi)發(fā)生的任何有關(guān)安全保衛(wèi)事件的處理,認真審閱事故報告及開展調(diào)查工作,以找出事件的起因及責任人(必要時采取相應措施),并考慮如何在今后杜絕此類事件的發(fā)生;
1.????Carefully record theimportant status that happens on duty, such as fire alarm, gas alarm,complaints of other depts. or guests and whether the work need to be followedup by the next shift.
認真記錄當班發(fā)生的重大情況,如火警、煤氣報警、部門和客人的重要投訴,及是否需下一班跟進等內(nèi)容。
2.????When ENG or other depts.call the duty engineer, he must reply ASAP. To other depts.’ complaints, theduty engineer should give quick and proper answer. If the problem couldn’t besolved immediately, he should tell them the approximate time needed.
本部門或其他部門呼叫工程師時,必須盡快回電話,對其他部門的投訴要做出較快適宜的答復,不能立即解決的要告知大概所需時間。
3.????Never answer “I don’tknow”, “I’m not sure” or “It’s none of my business” etc. to the guests’ orother depts. The duty engineer must give a reasonable explanation.
不能對客人或其他部門回答:“不知道,不清楚,這不是我的事”等,必須給對方一個較為合理的解釋。
4.????Carefully calculateevery kind of energy when on duty and make records in HLP form. Recheckassociates’ data records and report the error in time.
當班時應認真核算各項能源,并輸入電腦能源表格,對員工紀錄的數(shù)據(jù)要進行復查。發(fā)現(xiàn)數(shù)據(jù)異常及時匯報。
5.????To some importantevents, such as fire alarm, power cut, water breakout, gas alarm or elevatorproblem, the duty engineer must solve the trouble himself.
對當班發(fā)生的重大事情,如火警、停電、跑水、煤氣報警、電梯故障,工程師應親自到現(xiàn)場解決。
6.????Duty engineer shouldpatrol the guest public areas (lobby, restaurant etc.) at least once a shift andmake records.
工程師當班時應對客用公共區(qū)域(大堂,餐廳等)進行巡視(每班至少一次)。發(fā)現(xiàn)問題應在工程師巡視記錄本上記錄。
7.????During the patrol,if the problems were caused by the department, report to its manager, orsupervisor, foreman (if the manager isn’t in), and then report to ChiefEngineer.
在巡查過程中,如果問題是由部門引起的,則向其經(jīng)理或主管、領班(如果經(jīng)理不在),向總工程師報告