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崗位職責(zé) 1.直接負責(zé)禮賓部及兒童嗨玩區(qū)的日常管理工作。 2.對酒店的賓客提供禮貌專業(yè)的服務(wù)；協(xié)助重要賓客的入住和離店。 3.管理行李房，確保所有的行李有行李標(biāo)簽并且安全存放在合適的位置。 4.負責(zé)日常客戶咨詢和解答。 5.確保工作區(qū)域內(nèi)的所有設(shè)備處于良好工作狀態(tài)。 6.參與員工的培訓(xùn)工作。負責(zé)員工的日常培訓(xùn)，制定培訓(xùn)計劃。 7.賓客有要求時，為預(yù)計離店的賓客安排出租車、機場班車的服務(wù)。 崗位要求 1．高中以上學(xué)歷，有同崗位工作經(jīng)驗2年以上 2．身體健康，品貌端正，形象氣質(zhì)佳。 3．優(yōu)秀的組織管理能力。 4．優(yōu)秀的交際能和溝通技巧。 5．善于同賓客交往、溝通，處理周到、果斷，能獨立處理各種投訴。

【崗位職責(zé)】 1、全面負責(zé)酒店工程部的日常運營和管理工作，確保酒店設(shè)施設(shè)備的正常運行和維護； 2、統(tǒng)籌管理酒店設(shè)施設(shè)備的維護保養(yǎng)工作，包括電力系統(tǒng)、空調(diào)系統(tǒng)、排水系統(tǒng)等； 3、組織制定設(shè)備維修、改造方案并監(jiān)督實施，確保酒店設(shè)施設(shè)備安全高效運行； 4、定期檢查酒店的水、電、空調(diào)、消防、電梯等系統(tǒng)的運行狀況，確保其高效、安全、節(jié)能； 5、負責(zé)工程部人員的工作安排、技術(shù)培訓(xùn)及績效考核； 6、處理突發(fā)性設(shè)備故障，制定應(yīng)急預(yù)案并組織實施； 7、協(xié)調(diào)與其他部門的溝通協(xié)作，及時解決各部門提出的工程維修需求； 8、嚴(yán)格執(zhí)行節(jié)能降耗措施，控制工程部運營成本； 9、確保工程部工作符合國家及地方相關(guān)法律法規(guī)，并完成上級交辦的其他任務(wù)； 【崗位要求】 1、大專及以上學(xué)歷， 2、2年以上星級酒店工程部管理經(jīng)驗，熟悉酒店各類設(shè)施設(shè)備的運行維護 3、具備扎實的工程專業(yè)知識，熟悉水、電、空調(diào)、消防等系統(tǒng)的操作與維護； 4、具備較強的組織協(xié)調(diào)能力和團隊管理能力，能有效領(lǐng)導(dǎo)工程團隊 5、熟悉工程預(yù)算編制和成本控制，具備良好的分析判斷能力 6、持有相關(guān)專業(yè)資格證書優(yōu)先考慮 7、具備較強的應(yīng)急處理能力和問題解決能力，能高效應(yīng)對突發(fā)狀況； 8、工作認(rèn)真負責(zé)，具備良好的職業(yè)道德和抗壓能力

崗位職責(zé)/職位描述 1. 貫徹執(zhí)行消防、安全、保衛(wèi)工作的方針政策和有關(guān)法律、法，建立、健全各項消防、安全、保衛(wèi)制度，督促和檢查各項制度的執(zhí)行情況。 2. 根據(jù)“預(yù)防為主”的工作方針，在酒店內(nèi)開展以“六防”（即防火、防盜、防搶劫、防特、防治安、防災(zāi)害事故）為中心的安全教育和法制教育。 3. 貫徹安全工作“誰主管，誰負責(zé)”的原則，協(xié)助酒店各部門，把安全工作要求列入各項工作的崗位責(zé)任制之中。 4. 建立酒店消防安全、應(yīng)急反應(yīng)小組及制度，定期演練，打造召之即來，來之能戰(zhàn)，戰(zhàn)之能勝的隊伍。 5. 以酒店要害部位為重點，加強安全管理，制定嚴(yán)密防范措施，加強各崗值班員、監(jiān)控室和公共場所的安全防控、檢查工作，預(yù)防各類事件及案件的發(fā)生。 6. 營造酒店安全防范意識、安全操作氛圍、強化員工安全培訓(xùn)。 7. 配合調(diào)查酒店內(nèi)發(fā)生的各種安全事故和客人有關(guān)安全方面的投訴，并妥善地做出處理。 8. 每月進行安全檢查，對發(fā)現(xiàn)的問題及時整改，總結(jié)事故教訓(xùn)，完善制度，加強培訓(xùn)。 9. 與當(dāng)?shù)叵馈⒐?、文旅等相關(guān)政府部門建立、維護好關(guān)系，并主動服從他們的指導(dǎo)， 充分利用資源，積極爭取他們的支持。 10. 配合公安機關(guān)及其他執(zhí)法機關(guān)對違法犯罪行為的調(diào)查取證。 11. 執(zhí)行和完成集團、行政辦、上級公安機關(guān)主管業(yè)務(wù)部門交辦的其它事項。 12. 負責(zé)本部門員工的選拔、聘用、教育、培訓(xùn)、考核、獎懲等管理工作。 13. 完成上級交辦的其它工作。 任職要求 1. 大專及以上學(xué)歷，10年以上工作經(jīng)驗，其中3年以上五星級酒店同崗位工作經(jīng)驗，退伍軍人優(yōu)先。 2. 熟悉國家有關(guān)公安消防法規(guī)條例,與有關(guān)單位建立和保持較好的聯(lián)系和溝通。有較多的酒店管理理論知識和經(jīng)驗。能夠適應(yīng)和處理突發(fā)事件。 3. 善于溝通,具有較強的組織協(xié)調(diào)和現(xiàn)場管理控制能力。具有高度的工作責(zé)任心、取心和敬業(yè)奉獻精神。

崗位職責(zé)： 1.根據(jù)各酒吧的特點和要求，制定部門工作制度。工作規(guī)程，工作標(biāo)準(zhǔn)要求并認(rèn)真貫徹執(zhí)行。 2．制定各種雞尾酒的配方及調(diào)制方法，制定各酒水的出品技巧及服務(wù)方式，制定含酒精和不含酒精飲料的配制標(biāo)準(zhǔn)。 3．熟悉酒水的貨源、牌子、品種及規(guī)格，控制酒水的進貨、領(lǐng)取、保管和銷售。 4．控制酒水出品的份量和數(shù)量，檢查出品的質(zhì)量，監(jiān)督減省損耗，降低成本量，擬定合理的出品毛利。

【職責(zé)內(nèi)容】 職責(zé)說明：  1、負責(zé)開拓客戶群，維護客戶關(guān)系；  2、負責(zé)在目標(biāo)區(qū)域開展產(chǎn)品的推廣銷售工作，完成銷售目標(biāo)，實現(xiàn)產(chǎn)品的銷售增長及市場占有率的提高    職位要求：   1、二年以上美業(yè)行業(yè)從業(yè)經(jīng)驗，豐富的專業(yè)線品牌銷售經(jīng)驗；  2、具有市場開發(fā)工作的能力；  3、具有制定營銷策略、及具體實施、并積極達成的能力；  4、優(yōu)秀的溝通談判能力和良好的客戶關(guān)系。

主要職責(zé) To check all Daily Food & Bevage Revenue and front office revenue All revenue mustbe in accordance with Finance Policy?審核每天的餐飲收入和前臺收入,所有收入必須遵循財務(wù)制度 Keys revenuejournal and distributes to Outlet Mangers and management編制收入報告，然后分發(fā)給餐廳經(jīng)理和管理層。 Ensure promotion related system set up must be in accordance with Finance Policy確保酒店所有的促銷時系統(tǒng)的設(shè)置符合財務(wù)制度 To prepare monthly Duty Meal Report and ENT Report at end of month完成每月的餐費及招待費報表 To prepare Monthly End Closing完成每月的月底結(jié)賬 Review all rebatesand miscellaneous charges are supported by documentation detailing thecharges.? All rebate credits must be inaccordance with Finance Policy.? Therebate credits, miscellaneous charges and paid outs must be summarized and sentto the Finance Manager and General Manager for review daily確保所有折扣和雜費項目均附有相關(guān)單據(jù)列明具體收費項目。所有折扣應(yīng)遵循財務(wù)制度。折扣，雜費及墊付款項應(yīng)備有總結(jié)清單，每天提交給財務(wù)經(jīng)理和總經(jīng)理審批 Ensures thatprograms involving coupons, certificates, and vouchers are adequatelycontrolled and safeguards are in place對所有涉及優(yōu)惠券，證書和憑單的活動均應(yīng)妥善管理，施行安全措施。 Audits dailycollection of the General Cashiers Summary against the bank in slip審核每日總出納的匯總表與存款單是否一致。 Audits andreconciles advance payments and ensures payments have been applied審查核對預(yù)付款項，確保付款到位。 Reconcilesrevenues on a daily basis via back up page 核對每日收入是否與備份相符。 Performsvarious special projects as requested and assigned by management按管理層要求和安排執(zhí)行各種特殊項目。 ?REQUIRED CAPABILITY 資格能力 ? Financial Fundamentals – 財務(wù)基礎(chǔ) Demonstrates? deep knowledge of financial concepts, tools ,practices,? trends and legal requirements展現(xiàn)出對財務(wù)概念、工具、實踐、趨勢和法律要求的深入了解 Overseesexecution of all accounting policies,?processes, tools and overall accounting systems in hospitality industryin general and IHG specifically監(jiān)督酒店行業(yè)一般性及 IHG 特有的所有會計政策、流程、工具和整個會計系統(tǒng)的運行 Produces andpresents financial data (qualitative and quantitative) as required to serviceaudience needs by ensuring that accounting processes run smoothly andaccurate? records are maintained確保會計流程順暢運行并維護準(zhǔn)確的記錄，從而按照要求計算和報告財務(wù)數(shù)據(jù)（定型數(shù)據(jù)和定量數(shù)據(jù)），滿足報告對象的要求?Risk Management – 風(fēng)險管理 Implementscontrols to cover and mitigate risk to ensure no threat is posed to operationsof a hotel by developing risk assessment protocols and? applying risk management tools通過制定風(fēng)險評估方案和應(yīng)用風(fēng)險管理工具實施監(jiān)控措施，處理及緩解風(fēng)險，以確保酒店運營不會面臨任何威脅 Learns aboutinsurance requirements and insurance products applicable to hospitalityindustry了解適用于酒店業(yè)的保險要求和保險產(chǎn)品 UnderstandIHG’s Policy & Procedure of Asset Management. Prepare regular reports andrecords. Assist to monitors the maintenance of OE & FF&E across hotelto ensure the vitalization of assets了解洲際酒店集團的資產(chǎn)管理政策和程序編制定期報告和記錄。協(xié)助監(jiān)控整個酒店 OE & FF&E 的維護，確保資產(chǎn)合理使用 Has a basicunderstanding of? the hotelmanagement? contract and follows therules對酒店管理合同有基本的了解，遵守相關(guān)規(guī)則?Compliance & Governance –??? 合規(guī)與管治 Develops andimplements financial and audit programs which ensure hotel is compliant withall local laws and regulations as well as reporting mandates制定和實施財政和審計計劃，確保酒店符合所有當(dāng)?shù)氐姆珊头ㄒ?guī)以及報告要求 Ensuresconsistency in governance and that all internal control policies, proceduresand audit standards are enforced and monitored?確保管理工作的一貫性，并確保所有內(nèi)部控制政策、程序和審計標(biāo)準(zhǔn)均已得到執(zhí)行和監(jiān)督 Implementscomprehensive checking process to ensure control on tax invoices afterassessing current management situation properly實施全面的查核流程，確保在對當(dāng)前管理狀況進行妥善評估后，控制好稅務(wù)發(fā)票?Finance & Business PerformanceAnalysis –財務(wù)和經(jīng)營業(yè)績分析 Understandsdifferent types of financial records and reports by assisting with theirpreparation in timely and accurate manner 協(xié)助及時準(zhǔn)確地制定不同類型的財務(wù)記錄和報告，了解這些財務(wù)記錄和報告 Providesrequired data-backed reports and applies basic forecasting techniques to ?analyze data and its implications按照要求提供有數(shù)據(jù)支持的報告，運用基本的預(yù)測技巧分析數(shù)據(jù)及其所蘊含的意義 Helpsorganize and manipulate data to identify trends in the market,? compare with last year, and explain problemsand their causes幫助整理和利用數(shù)據(jù)識別市場趨勢，與上一年數(shù)據(jù)進行對比并解釋問題所在及其原因?Business & Market Intelligence –企業(yè)市場情報 UnderstandsIHG’s business environment in the hospitality industry (competitor information,pricing, product competitiveness, etc.)了解洲際酒店集團在酒店業(yè)的經(jīng)營環(huán)境（競爭對手的信息、定價、產(chǎn)品競爭力等） Understandsbasic economics of financial decisions and forward planning了解財務(wù)決策的基本經(jīng)濟原理，提出計劃 Understands abasic of IHG’s pricing strategy, principals, policies and practices. Supportsto generate pricing related reports了解酒店的定價戰(zhàn)略、原則、政策和實踐的基本信息。幫助編制定價相關(guān)的報告?Business Partnering –業(yè)務(wù)合作伙伴 Recognizesopportunities and incorporate innovative ideas for improving businessefficiency and effectiveness識別機會并吸收創(chuàng)新觀念，以改進企業(yè)效率和效力 Supportsother hotel functions in development of strong business case and understandingfinancial implications for proposed initiatives?支持其他酒店職能部門制定強大的商業(yè)案例，了解擬定計劃的財務(wù)影響 Consults withother hotel functions to optimize cost structures and find best innovative waysto balance sales and revenue咨詢其他酒店職能部門，優(yōu)化成本結(jié)構(gòu)，找到平衡銷量和收入的最佳創(chuàng)新方法

Job Responsibilities 崗位職責(zé) 1. Responsible for the hotel food and beverage cost report, and control the food and beverage operating cost control.    負責(zé)酒店食品、飲品成本報告，控制食品、飲品營業(yè)成本控制。 2. Check the procurement and supply channels of food raw materials, receiving procedures and the quality of raw materials, and grasp the price information of raw materials in the market.    檢查食品原材料采購供貨渠道、收貨程序以及原材料質(zhì)量，掌握市場上原材料價格信息。 3. Supervise the preparation of catering cards to provide a basis for setting sales prices. Prepare a ten-day report on catering sales analysis, adjust catering prices, and provide information in a timely manner.    督促編制配餐卡，為制定銷售價格提供依據(jù)。編制餐飲銷售分析旬報，調(diào)整餐飲價，及時提供信息。 4. Communicate with various kitchens, restaurants and bars to provide cost information and reduce costs.    與各廚房餐廳酒吧溝通，提供成本信息，降低成本。 5. Regularly investigate and analyze the market price with the purchasing department and the catering department to control the purchase price more effectively.    定期與采購部、餐飲部共同對市場價格進行調(diào)查、分析，更有效地控制進價。 Job Requirements 崗位要求 1. Knowledge in costing of food and beverage operation.     具有食品及酒水成本核算知識 2. Ability to coordinate with relevant department.     有協(xié)調(diào)相關(guān)部門的能力

Job Responsibilities 崗位職責(zé) ·????Ensure operator work efficiency and manners, pay attention to the employee's situation, at any time to response to blatantly corrected. 確保接線生工作時的效率和禮貌，隨時留意員工的應(yīng)對情況，對不合要求的應(yīng)對要予以糾正。 ·????Management, supervision and coordination of total rooms operation. 管理,監(jiān)督和協(xié)調(diào)總機房的運作。 ·????Establish maintain the good relationship and the employee. 建立維護和員工的良好關(guān)系。 ·????Responsible for staff training, should add to its guidance, to improve the level of response as soon as possible. 負責(zé)對員工進行培訓(xùn)，對其應(yīng)多加指導(dǎo)，使其盡快提高應(yīng)對水平。 ·????Properly arranged by staff. 合理地做出人手安排。 ·????Pointed out the mistakes made by the employee in the work in time and correct. 及時指出員工在工作中所犯的錯誤并與以糾正。 ·????Work of subordinate staff ready to upload issued. 對屬下員工做好上傳下達的工作。 ·????Arrange staff training on a regular basis. 安排員工進行定期的培訓(xùn)。 ·????To participate in the organization of their skills and product knowledge training. 參與組織的相關(guān)技能,產(chǎn)品知識的培訓(xùn)。 ·????Organize departmental meeting between, promote the communication and operation. 組織部門之間的會議，促進交流和運作。 GUEST EXPERIENCE賓客體驗 ·????Investigate complaints about the phone, and make the appropriate treatment. 調(diào)查有關(guān)電話方面的投訴，并做出適當(dāng)?shù)奶幚怼?·????To understand the needs of the guests, and respond quickly to customer requirement. 了解客人的需求，并對客人要求做出快速響應(yīng)。

Job Responsibilities 崗位職責(zé) 1. In each shift, check the information of arrival guests on the day, including VIPs, priority customers, regular guests, team conditions and special requirements, and maintain a good working relationship with all departments. ? ?每班檢查當(dāng)日抵店客人信息，包括貴賓、優(yōu)先顧客、常規(guī)客人、團隊的情況以及特別要求，與所有部門保持良好的工作關(guān)系。 2. Familiar with the working standards and procedures of the front office. ? ? 熟悉前廳部工作標(biāo)準(zhǔn)及程序。 3. Ensure that guest complaints are properly recorded and take action to prevent guests from leaving the hotel unsatisfactorily. Get help from managers when necessary. ? ? 確保客人的抱怨被合適的記錄并采取行動避免客人不滿意的離開酒店。必要時從管理人員處獲得幫助。 4. Familiar with Intercontinental Customer Satisfaction Standard and use it as a guide for daily work. Use this as a standard to continuously monitor employee performance. ? ?熟悉洲際顧客滿意標(biāo)準(zhǔn)并以此作為每日工作的指導(dǎo)。以此為標(biāo)準(zhǔn)不斷監(jiān)督員工表現(xiàn)。 5. Assist the department in training and evaluation, and actively consider suggestions and systems that are beneficial to the department and the hotel. ? ?協(xié)助部門的培訓(xùn)和評估，積極思考對部門和酒店有利的建議和系統(tǒng)。 Job Requirements 崗位要求 1. College degree or above. ? ? 大專以上學(xué)歷。 2. Good image and temperament. ? ? 形象氣質(zhì)佳。 3. Responsible work and strong execution. ? ? 工作有責(zé)任心，執(zhí)行力強。 4. Self-motivated, strong ability to withstand pressure. ? ? 有上進心，抗壓能力強。

·???????Assists and provides financial guidance in the formulation and implementation of Strategic Plan, Budget and KPO’s (Goals Program) ·???????在制定和實施戰(zhàn)略計劃，預(yù)算和KPO（目標(biāo)計劃）時，協(xié)助提供財務(wù)指導(dǎo)。 ·???????Ensure an up to date cash flow projection is maintained and maximizes cash flow performance of the hotel through controls on inventory, credit and collection, disbursements, deposits and remittances ·???????確保提供最新的的現(xiàn)金流量預(yù)測，并通過對存貨、信貸及應(yīng)收支出、存匯款的控制，使酒店的現(xiàn)金流產(chǎn)生最大效益。 ·???????Ensure excess cash is managed to maximize earning potential ·???????嚴(yán)格資金管理，使其發(fā)揮最大的效益 ·???????Prepares outlooks for forthcoming months and forecasts for the remainder of the year ·???????制定即將到來的幾個月及本年度剩余月份的經(jīng)營分析預(yù)測 ·???????Prepares monthly position of actual results against budget, analyze results and recommend to Executive Committee measures required to meet budget ·???????對比預(yù)算，編制月度實際業(yè)務(wù)情況報告，分析結(jié)果并向行政委員會建議實現(xiàn)預(yù)算的具體措施。 ·???????Prepare consolidated quarterly position assessments for the General Manager ·???????向總經(jīng)理提供季度財務(wù)情況匯總分析報告 ·???????Distributes outlook and forecast information as an up to date management tool for operating departments ·???????作為最新的管理工具，向運營部門分發(fā)財務(wù)經(jīng)營狀況和經(jīng)營預(yù)測信息報告 ·???????Implement and review financial controls and policies ·???????執(zhí)行和審查財務(wù)管理方法和規(guī)章。 ·???????Communicate with Owners and maintains good relations and attends liaison meetings when required ·???????與業(yè)主進行交流，并在必要時出席工作會議。 ·???????Analyze financial and management reports ·???????分析財務(wù)和管理報表。 ·???????Design internal reporting systems required by the department and hotel ·???????按酒店和部門的要求設(shè)計內(nèi)部報告系統(tǒng)。 ·???????Evaluate existing internal control measures that apply to accounting procedures and computer systems as per IHG Policies and Procedures? ·???????按照洲際酒店集團的政策與流程，評估現(xiàn)有的適用于財務(wù)管理流程及電腦系統(tǒng)的內(nèi)部控制措施。 ·???????Employ adequate internal control procedures to ensure correct authorization for payment procedures ·???????采用充分有效的內(nèi)部控制措施以確保正確的付款審批權(quán)限 ·???????Manage internal and external audits when they occur ·???????對內(nèi)部及外部審計工作進行管理 ·???????Provides administrative support to Management with reference to policy enforcement, business advice and operational assistance ·???????通過推進執(zhí)行管理政策、業(yè)務(wù)發(fā)展建議和運營支持等方式向管理層提供行政管理支持 ·???????Identifies training needs, develops formal training plans and conducts training sessions for accounting and operational staff in coordination with other departments ·???????協(xié)調(diào)其它部門，分析財務(wù)及運營人員的培訓(xùn)需求，開發(fā)正式的培訓(xùn)計劃并組織員工參加培訓(xùn) ·???????Identifies staff with potential for promotion and/or transfer within Accounting operation ·???????發(fā)現(xiàn)那些有升職可能的員工，并且安排他們在酒店業(yè)務(wù)運行支持部門輪崗 ·???????Obtains appropriate legal counsel regarding the business practices of the hotel and maintains an awareness of local laws, rules and regulations ·???????獲取與酒店經(jīng)營相關(guān)的法律咨詢信息，擁有良好的地方法律法規(guī)意識 ·???????Provides safekeeping, including proper storage and access for all contracts, leases and other financial records ·???????對包括所有合同、租賃及財務(wù)文件在內(nèi)的所有信息提供安全保證，確保其得到妥善保管和安全存取。 ·???????Follows up on all capital expenditures to ensure compliance with original justification and approval ·???????跟進所有資本支出，保證其按照原有的審批程序執(zhí)行 ·???????Participates in local recognized professional and industry organizations ·???????參與本地認(rèn)可的職業(yè)及行業(yè)組織 ·???????Recommends and maintains appropriate list of delegation of authority for hotel management ·???????為酒店管理層建議合適的授權(quán)代表名錄并對名錄進行維護。 ·???????Conducts monthly inspections and tests to ensure all departments are complying with required procedures ·???????進行月度檢查和測試，確保所有部門按照要求遵守相關(guān)的工作規(guī)程 Accounting certificate 要求有會計證書

Job Responsibilities 崗位職責(zé) Provide guests with full services such as check-in, dining, business, and check-out. 為客人提供入住、就餐、商務(wù)、離店等全程服務(wù)。 1. Comprehensively manage the service work of the administrative floor, and do a good job of training and assessment. ? ? 全面管理行政樓層的服務(wù)工作，做好培訓(xùn)和考核工作。 2. Check the appearance, courtesy and courtesy of the administrative housekeeper, strictly check attendance, and strictly implement service procedures and specifications. ? ? 檢查行政管家的儀容儀表、禮節(jié)禮貌，嚴(yán)格考勤，嚴(yán)格執(zhí)行服務(wù)程序與規(guī)范。 3. Master the room status of the VIP floor, the situation of the guests and the necessary information. ? ? 掌握貴賓樓層的房態(tài)，賓客的情況和必要的信息。 4. Read and fill in the diary of the shift. ? ? 閱讀并填寫交接班日記。 5. Regularly summarize the work, analyze various data and report. ? ? 定期總結(jié)工作， 分析各種數(shù)據(jù)并上報。 6. Complete other tasks assigned by superiors. ? ? 完成上級交辦的其它工作。 Job Requirements 崗位要求 1. Familiar with the business of the front desk. ? ? 熟悉前臺的各項業(yè)務(wù)。 2. Proficient in various reception procedures at the front desk, strong communication skills, solve various problems in work, and handle various complaints. ? ? 精通前臺的各項接待程序，溝通能力較強，解決工作中的各種疑難，處理各種投訴。 3. Cheerful personality, good personal training, serious and responsible work, and decent work style. ? ? 性格開朗，有良好的個人修養(yǎng)，工作認(rèn)真負責(zé)，作風(fēng)正派。

·???????In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known? ·???????在經(jīng)理缺席時主持交接班說明會，確保員工了解酒店的活動和運營的要求。 ·???????Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up ·???????在自己當(dāng)班期間盡可能解決所有的投訴，并在工作日志中記錄所有投訴以便進一步跟進的工作。 ·???????Supervise cash handling and banking procedures ·???????監(jiān)督現(xiàn)金的處理和存放程序。 ·???????Prepare daily banking and cash flow reports ·???????編制每日存款和流動資金報告。 ·???????Establish and instruct staff in cash security procedures ·???????制定并指導(dǎo)員工執(zhí)行現(xiàn)金安全制度。 ·???????Deal with irregular payments ·???????處理異常的付款情況。 ·???????Supervise the maintenance of service equipment ·???????監(jiān)督服務(wù)設(shè)備的維護保養(yǎng)。 ·???????Monitor standards of guest facilities and services ·???????監(jiān)督客用設(shè)施和服務(wù)的標(biāo)準(zhǔn)。 ·???????Control stock and monitor security procedures ·???????控制存貨和監(jiān)督保安成序。 ·???????Assist with menu and wine list creation ·???????協(xié)助菜單和酒水單的設(shè)計工作。 ·???????Supervise functions ·???????監(jiān)督各項職能。 ·???????Supervise outlet service ·???????監(jiān)督餐廳的服務(wù)。 ·???????Works with Superior on manpower planning and management needs ·???????和上級領(lǐng)導(dǎo)一起進行人力規(guī)劃和管理需求。

·???????Finalizes food cover report and photocopies various documentation for food and beverage control and the Finance Department ·???????完成食品消耗量報告，并為餐飲管理和財務(wù)部復(fù)印各種文件。 ·???????Keys revenue journal and distributes to Outlet Mangers and management ·???????編制收入報告，然后分發(fā)給餐廳經(jīng)理和管理層。 ·???????Controls dockets used in all outlets, maintaining correct sequence used at all times, accounting for dockets and making sure canceled dockets are recorded accordingly? ·???????管理餐廳使用的收據(jù)，確保收據(jù)號的連貫性，登記收據(jù)，被取消的收據(jù)均記錄在案。 ·???????Controls all food and beverage sales by: ·???????通過以下手段控制餐飲銷售： ·???????Correct recording of guest checks on a timely basis ·???????及時正確記錄客人的支票 ·???????Performs spot checks on outlet checks used ·???????對餐廳的支票應(yīng)進行定點抽查 ·???????Having all voided checks, corrections and unsettled checks approved by the Restaurant Supervisor or Manager ·???????所有空頭支票，更正和未結(jié)算的支票由餐廳的領(lǐng)班或經(jīng)理審批 ·???????Monitors the buffet controls, especially over cash settled checks to prevent reuse ensuring all revenue is recorded ·???????監(jiān)督自助餐的管理，特別是對現(xiàn)金結(jié)算的賬單應(yīng)防止重復(fù)使用，確保營業(yè)收入的記錄。 ·???????Ensure banquet controls are being adhered to ·???????確保執(zhí)行有效的宴會管理 ·???????Reconciles total outlet sales to total charges ·???????核對餐廳總銷售額與總收入是否相符 ·???????Ensures all rebates and miscellaneous charges are supported by documentation detailing the charges.??All rebate credits must be in accordance with Finance Policy.??The rebate credits, miscellaneous charges and paid outs must be summarized and sent to the Finance Manager and General Manager for review daily ·???????確保所有折扣和雜費項目均附有相關(guān)單據(jù)列明具體收費項目。所有折扣應(yīng)遵循財務(wù)制度。折扣，雜費及墊付款項應(yīng)備有總結(jié)清單，每天提交給財務(wù)經(jīng)理和總經(jīng)理審批 ·???????Ensures that programs involving coupons, certificates, and vouchers are adequately controlled and safeguards are in place ·???????對所有涉及優(yōu)惠券，證書和憑單的活動均應(yīng)妥善管理，施行安全措施。 ·???????Audits daily collection of the General Cashiers Summary against the bank in slip ·???????審核每日總出納的匯總表與存款單是否一致。 ·???????Audits and reconciles advance payments and ensures payments have been applied ·???????審查核對預(yù)付款項，確保付款到位。 ·???????Works with General Cashier to check all float totals regularly and keeps control on registers in outlets ·???????與總出納一起定期檢查備用金總額，并保存各餐廳收款機記錄。 ·???????Reconciles revenues on a daily basis via back up page? ·???????核對每日收入是否與備份相符。 ·???????Performs various special projects as requested and assigned by management ·???????按管理層要求和安排執(zhí)行各種特殊項目。 Required Skills – 技能要求 ·???????Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. ·???????完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。 ·???????Proficient in the use of Microsoft Office ·???????熟練使用微軟辦公軟件 ·???????Good writing skills ·???????良好的寫作技巧

·???????Supervise the implementation of housekeeping standards and procedures in relation to: ·???????監(jiān)督客房部各項標(biāo)準(zhǔn)和工作程序的執(zhí)行?： o????Bedroom service o????臥室服務(wù) o????Bathroom service o????衛(wèi)生間服務(wù) o????Valet service o????洗衣服務(wù) o????Cleaning service o????清潔服務(wù) o????Linen maintenance o????布巾維護 ·???????Recommended changes to these standards and training needs on an ongoing basis ·???????就這些標(biāo)準(zhǔn)和培訓(xùn)需求提供持續(xù)性的改進建議。 ·???????Maintain a current and thorough knowledge of all housekeeping systems ·???????對客房部所有系統(tǒng)有最新和完整的知識。 ·???????Open and close the shift and ensure effective shift hand over ·???????負責(zé)管理接班和交班工作，以確保交接班過程的有效進行?。 ·???????Distribution and collection of keys ·???????分發(fā)和收集鑰匙。 ·???????Management of all incoming and outgoing calls ·???????管理所有的呼入和呼出電話。 ·???????Solve employee grievances ·???????解決員工受到的不公正待遇問題。 ·???????Perform Room allocations ·???????分配客房 ·???????Perform Room inspections ·???????檢查客房 ·???????Prioritise arrival rooms ·???????排列抵店客人客房的優(yōu)先順序。 ·???????Liaise with Front Office for guest and hotel requirements? ·???????配合前臺滿足酒店和客人的要求。 ·???????Ensure guest valet is processed and delivered in a timely manner ·???????確保及時為客人提供洗衣服務(wù)并送還。 ·???????Co-ordinate special projects (eg site rooms, vermin control, window and carpet? ? ? ? ? ?cleaning, room inventories) ·???????協(xié)調(diào)特別項目(如參觀客房，除蟲，窗戶和地毯的清潔，客房供應(yīng)量)。 ·???????Manage all special requests made by guests ·???????處理客人所有的特殊要求。 ·???????Visit in-house guest, and collect guest profile and comments everyday ·???????每天拜訪住店客人，并收集客人的客史資料及客人意見書 ·???????Ensure consistency within the department ·???????確保部門內(nèi)工作的一致性。 ·???????Management of lost property for the hotel ·???????管理酒店的遺失財物。 ·???????Ensure you have complete knowledge of room types, layouts and facilities ·???????確保具有客房類型，設(shè)計和設(shè)施的全面知識。 ·???????Manage storage areas ·???????管理倉庫 ·???????Maintain adequate stock levels ·???????保存充足的用品存貨。 ·???????Complete stock takes as required ·???????按要求完成庫存盤點工作。 ·???????Maintain stock levels ·???????維持存貨水平 ·???????Conducts shift briefings to ensure hotel activities and operational requirements are ? ? ? ? ? ? ?known? ·???????進行交接班說明，確保了解酒店的工作和運營需求。 Required Skills – 技能要求 ·???????Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. ·???????擁有在與他人交往時大多數(shù)時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客， ? ? ? ? ? ? ?員工和第三方交往的能力。 ·???????Able to speak, read and write English ·???????具有說，讀和寫英語的能力。 ·???????Proficient in the use of Microsoft Office? ·???????熟練使用微軟辦公軟件 ·???????Organizational and training abilities ·???????具有組織和培訓(xùn)能力

Job Responsibilities 崗位職責(zé) 1. Implement all sales strategies, strategies and activities of the hotel, and create an efficient and self-disciplined sales team in the hotel to achieve the set sales goals. ? ? 實施酒店所有銷售戰(zhàn)略、策略和活動，在酒店內(nèi)創(chuàng)建一個高效自律的銷售團隊從而實現(xiàn)既定的銷售目標(biāo)。 2. Ensure that all sales plans, brochures, electronic tools and other sales information comply with the hotel and IHG brand standards and that the information is up to date. ? ? 確保所有銷售計劃、宣傳冊、電子工具和其它銷售信息都符合酒店品牌標(biāo)準(zhǔn)，且信息都是最新的。 3. Assist in the preparation of business plans, sales and marketing budgets and expectations. ? ?協(xié)助編制商業(yè)計劃、銷售和營銷預(yù)算和預(yù)期。 4. Ensure that all employees have the skills to "sell" and "oversell" hotels. ? ?確保員工都具有“銷售”及“超額銷售”酒店的技能。 Job Requirements 崗位要求 1. College degree or above; more than 2 years of work experience in the same position. ? ? 大專及以上學(xué)歷；2年以上同崗位工作經(jīng)驗。 2. Possess strong communication skills, market insight skills and organization and management skills. ? ?具備較強的溝通能力，市場洞察能力和組織管理能力。

1.Obey orders from the supervisor/manager and management 服從主管/經(jīng)理的工作安排。 2.Check the log book to follow up the issue need to finished 上崗前查看交接本。. 3.To caution swimmers regarding potential unsafe areas and behaviour 注意保證游泳客人的安全，勸阻其離開危險區(qū)域，制止危險動作。 4.To rescue swimmers in danger of drowning and administer first aid 對在泳池發(fā)生危險或溺水的客人進行急救。 5.To ensure swimmers are swim inside the swimming area. 確保游泳者在安全的區(qū)域活動。 6.To provide the celerity and effective service to every guest, and ensure them safety on the beach 對泳池的客人提供高標(biāo)準(zhǔn)的服務(wù)，確保他們的安全。 7.Report to the supervisor/manager immediately while the issues happened. 發(fā)現(xiàn)問題及時向主管/經(jīng)理匯報。 8.Ensure to read and sign log book. 做好交接班工作

Responsible for the safety and security of guests, employees and establishment needs 負責(zé)酒店賓客、員工及設(shè)施的安全保衛(wèi)工作 Report to Manager all hotel property deficiencies and safety or security hazards 向經(jīng)理匯報酒店所有的財產(chǎn)損壞和安全危險問題 Initiate action to improve a hazardous situation immediately 采取行動以便迅速處理危急情況 Implement procedures for security and emergency incidents 執(zhí)行安全和緊急事件處理程序 In the event of fire, be thoroughly familiar with and guided by the hotel’s emergency plan 發(fā)生火災(zāi)時，應(yīng)熟知并按照酒店應(yīng)急事件處理要求進行工作 Be familiar with location of fire alarms and fire fighting equipment 熟悉消防報警及滅火器材的位置? Maintain the security system 維護酒店安全系統(tǒng) Monitor staff clocking on and off duty 監(jiān)督員工上下班考勤 Allocate staff locker keys as necessary 必要時分發(fā)員工儲物柜鑰匙 Conduct random checks of key registers in telephone room, banqueting, engineering, stewarding and housekeeping to ensure the hotel’s key control policy is adhered to and report on discrepancies 抽查話務(wù)室、宴會廳、工程部、餐具儲物間、客房部的鑰匙登記記錄，確保酒店的鑰匙控制制度得以遵守并報告違背制度要求的情況 Maintain a 24 hour surveillance of those areas that are frequented by guests and all work areas 24小時監(jiān)督客人經(jīng)常光臨及所有工作區(qū)域的安全狀況 Maintain a vigil on the closed circuit TV system and inform security officer on patrol duties of any unusual happenings 監(jiān)督閉路監(jiān)視系統(tǒng)并通知巡邏保安人員異常情況 Ensure checks are conducted on fire panel, fire hose real outlets and fire barriers and all other safety equipment and ensure that all are in good working order and report to the Safety Manager any item of equipment which is faulty 定期檢查火災(zāi)盤，消防水帶的出水口和防火間隔等消防滅火器材及其他安全設(shè)備，確保其處于良好的工作狀態(tài)，并向保安部經(jīng)理匯報失效設(shè)備 Ensure hotel alarm system is in good working order 確保酒店報警系統(tǒng)的正常工作 Maintain a good working knowledge of the following: 保持良好的業(yè)務(wù)知識，包括： The control points and the working of the hotel’s gas and air conditioning system 酒店各控制點，燃氣、空調(diào)系統(tǒng)的正常工作 The hotel’s fire indicator board, fire wardens telephones and public address system 酒店火警提示牌、火警警報電話及消防擴音系統(tǒng) Maintain a daily log of incidents 保留事故記錄日志 Conduct regular locker checks in line with Human Resources 按照酒店制度要求定期檢查員工儲物柜 Check all packages and passes of employees entering and leaving the building 檢查出入酒店員工的隨身攜帶物品 Carry out monthly fire inspections 每月進行消防檢查 Maintain a good knowledge of the liquor act and criminal code 掌握有關(guān)治安管理處罰法 Prevent gambling on hotel premises ?禁止在酒店內(nèi)賭博行為??????????????????????????? Prevent Sabotage of hotel premises 禁止毀壞酒店設(shè)施的行為 Ensure all outlets, fridges, cupboards etc are fully secured when not in use or unattended 確保所有未被使用的電源插座、冰箱、廚柜等的安全 Ensure no undesirables loiter in or around the hotel premises 確保不受歡迎的人員不在酒店內(nèi)或酒店周圍出現(xiàn) Ensure there is no obstruction to the loading dock and that unauthorized vehicles are removed 確保裝卸區(qū)無障礙，未經(jīng)批準(zhǔn)的車輛不得入內(nèi) Coordinate functions with other security staff or Police and other government Securities and promote good will with them ??? 與其他保安人員或警方或政府其它安保部門協(xié)調(diào)工作，并與其建立良好關(guān)系 Implement the hotel policies and procedures and advise Superiors and Human Resources of action taken 執(zhí)行酒店的各項規(guī)章制度，并向上級領(lǐng)導(dǎo)和財務(wù)及業(yè)務(wù)支持經(jīng)理提出改進建議 Be correct, secure and courteous in handling any disciplinary or criminal case?????????? 正確、安全、禮貌地處理各類違規(guī)及犯罪案件 Be alert for any unusual packages, guests or vehicles and advise superior of same 對于異常的行李、客人或車輛保持高度警惕，并向上級領(lǐng)導(dǎo)匯報相關(guān)情況 Be thoroughly familiar of the property layout, design, entry and exit points 熟悉酒店布局、設(shè)計及出入口的情況 Make way by escorting VIPs and dignitaries when directed and direct traffic away from Lobby and other busy thorough fares 按照指示對酒店重要客人及重要官員提供護衛(wèi)，保證大堂及其他繁雜區(qū)域的正常秩序 Ensure that the safety control office is never left unattended 確保安全控制辦公室無缺崗情況 Provide escort duty for money transfers to the General Cashier’s office or bank as required 按照要求對酒店與銀行之間的現(xiàn)金轉(zhuǎn)移提供護衛(wèi)

1.?In charge of the associate payroll, attendance,social insurance, housing fund and all related compensation and benefitsmatters. 負責(zé)員工薪酬，考勤，社保，公積金及所有薪酬福利相關(guān)工作的開展和執(zhí)行； 2. Deal with all associate personnel issues includingstaff work injury, maternity, unemployment, medical check etc. 處理員工各項事務(wù)，包括員工工傷處理，生育失業(yè)保險報銷，體檢證報銷，社保公積金轉(zhuǎn)移等； 3. Transact the associates’ entry and exitprocedure. 辦理員工入職、離職手續(xù)； 4. To ensure that all personnel files and recordsare complete, accurate and current. 確保所有人事檔案及記錄完整、準(zhǔn)確及更新； 5. Updated personnel action in Personnelmanagement system.??????????????????????????????????????????????? 負責(zé)人事管理系統(tǒng)的人事變動; 6. To maintain associate trace files and follow upthe associate performance review before the end of probationary period. 跟進員工檔案管理，在員工試用期結(jié)束前，跟進績效評估流程； 7. Organize associate activities. 組織員工活動; 8. Inspects regularlyemployee canteen, locker rooms, lockers and other employee facilities to ensurethey are well operated and maintained.?????????????????? ?????????????????????????????????????????? 定期檢查員工餐廳、更衣室、更衣柜和其他員工設(shè)備以保證這些設(shè)備的良好; 【崗位要求】 1. 本科及以上學(xué)歷，有相同崗位工作經(jīng)驗2年以上； 2. 熟悉相關(guān)法律法規(guī)； 3. 熟練使用Office辦公軟件及人力資源管理系統(tǒng)； 4. 工作細致認(rèn)真，責(zé)任心強，具備良好的抗壓能力及問題解決能力； 5. 具有良好的溝通能力和協(xié)調(diào)能力； 6. 具有較強的文字綜合能力和口頭表達能力。

崗位職責(zé)： 1、負責(zé)會計核算工作，統(tǒng)籌及完成月度賬務(wù)結(jié)賬及財務(wù)報表、管理報表的出具。 2、具體負責(zé)各類期間費用、稅費及薪酬、其他應(yīng)收應(yīng)付、各類長期資產(chǎn)和負債及所有者權(quán)益、各種月末計提和攤銷賬務(wù)的賬務(wù)處理工作。 3、負責(zé)記帳憑證、納稅申報資料、賬簿報表等財務(wù)資料的整理裝訂和保管工作。 4、負責(zé)酒店日審工作，審核資金的收支計劃管理，復(fù)核各項費用報銷、資金申請等付款資料。 5、為正確控制費用提供依據(jù)，并協(xié)助各部門編制經(jīng)營預(yù)算。 6、負責(zé)做好納稅申報等稅務(wù)方面的各項工作。 7、完成領(lǐng)導(dǎo)布置的其他工作。 崗位要求 1、大專及以上學(xué)歷，財務(wù)會計專業(yè)畢業(yè)。 2、熟悉酒店帳務(wù)稅務(wù)流程。 3、熟悉辦公軟件及財務(wù)軟件，熟悉銀行、稅務(wù)、工商的工作流程。 4、能獨立核算企業(yè)的賬務(wù)工作，懂得相關(guān)法律法規(guī)。 5、工作細致、嚴(yán)謹(jǐn)，具有較強的工作熱情和責(zé)任感。 6、為人誠實可靠，品質(zhì)正直，有吃苦耐勞的精神。