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【崗位職責(zé)】 1、預(yù)測市場需求，為酒店爭取市場關(guān)鍵時機。 2、協(xié)助各下屬酒店公司收益管理，提高市場份額，同時取得更好的收益。 3、與下屬酒店公司預(yù)訂部及銷售團隊緊密合作以推動針對性收入，在個人和團隊預(yù)定中始終堅持高標(biāo)準(zhǔn)的客服理念。 4、始終能對環(huán)境競爭，優(yōu)化每間可銷售客房的平均收益。 5、相應(yīng)敏銳的洞察力，在公司里利用收入管理策略的眼光來領(lǐng)導(dǎo)團隊。 6、適當(dāng)調(diào)節(jié)以保證酒店房間銷售和收益管理，按照標(biāo)準(zhǔn)執(zhí)行并記錄。 7、監(jiān)督各酒店公司房間預(yù)訂流量，節(jié)假日、特定時間段、OTA平臺等價格展示情況，并確保操作系統(tǒng)與公司標(biāo)準(zhǔn)相一致。 8、具備制訂和執(zhí)行營業(yè)預(yù)算及經(jīng)營計劃的能力。 9、具備制訂符合下屬酒店公司總體營業(yè)目標(biāo)及行動方案的能力。 10、負(fù)責(zé)跟蹤和分析預(yù)訂流程，團隊流量，特別關(guān)注和加強團隊預(yù)留房管理，更好的做好團隊適度減量，提高收益。 11、根據(jù)下屬各酒店公司收益情況做出分析，每周召開收益信息會，每月召開下屬各酒店公司收益管理分析會。 【崗位要求】 1、5年以上星級綜合酒店銷售經(jīng)理或連鎖酒店收益經(jīng)理崗位工作經(jīng)驗； 2、具有團隊協(xié)作能力和管理能力； 3、有較強的創(chuàng)新意識和創(chuàng)新思維； 4、出色的溝通、計劃管理和問題解決能力； 5、對市場不斷變化較有很好的敏感性； 6、具有一定的英語聽說讀寫能力。

崗位職責(zé) 1、負(fù)責(zé)酒店食品、飲品成本報告，控制食品、飲品營業(yè)成本控制。 2、檢查食品原材料采購供貨渠道、收貨程序以及原材料質(zhì)量，掌握市場上原材料價格信息。 3、督促編制配餐卡，為制定銷售價格提供依據(jù)。編制餐飲銷售分析旬報，調(diào)整餐飲價，及時提供信息。 4、與各廚房餐廳酒吧溝通，提供成本信息，降低成本。 5、定期與采購部、餐飲部共同對市場價格進行調(diào)查、分析，更有效地控制進價。 6、負(fù)責(zé)編制每月飲食成本報告。 7、嚴(yán)格各種物品、食品、飲品的購入、驗收、入庫出庫等有關(guān)手續(xù)和標(biāo)準(zhǔn)。 崗位要求 1、財務(wù)類專業(yè)畢業(yè)，持會計師資格證。 2、具有較強的管理、溝通、協(xié)調(diào)能力和團隊協(xié)作意識。 3、能對成本核算指標(biāo)進行針對分析并合理提供合理的建議。 4、通曉財務(wù)核算流程，能熟練運用財務(wù)軟件及辦公軟件。

· Finalizes food cover report and photocopies various documentation for food and beverage control and the Finance Department · 完成食品消耗量報告，并為餐飲管理和財務(wù)部復(fù)印各種文件。 · Keys revenue journal and distributes to Outlet Mangers and management · 編制收入報告，然后分發(fā)給餐廳經(jīng)理和管理層。 · Controls dockets used in all outlets, maintaining correct sequence used at all times, accounting for dockets and making sure canceled dockets are recorded accordingly · 管理餐廳使用的收據(jù)，確保收據(jù)號的連貫性，登記收據(jù)，被取消的收據(jù)均記錄在案。 · Controls all food and beverage sales by: · 通過以下手段控制餐飲銷售： · Correct recording of guest checks on a timely basis · 及時正確記錄客人的支票 · Performs spot checks on outlet checks used · 對餐廳的支票應(yīng)進行定點抽查 · Having all voided checks, corrections and unsettled checks approved by the Restaurant Supervisor or Manager · 所有空頭支票，更正和未結(jié)算的支票由餐廳的領(lǐng)班或經(jīng)理審批 · Monitors the buffet controls, especially over cash settled checks to prevent reuse ensuring all revenue is recorded · 監(jiān)督自助餐的管理，特別是對現(xiàn)金結(jié)算的賬單應(yīng)防止重復(fù)使用，確保營業(yè)收入的記錄。 · Ensure banquet controls are being adhered to · 確保執(zhí)行有效的宴會管理 · Reconciles total outlet sales to total charges · 核對餐廳總銷售額與總收入是否相符 · Ensures all rebates and miscellaneous charges are supported by documentation detailing the charges. All rebate credits must be in accordance with Finance Policy. The rebate credits, miscellaneous charges and paid outs must be summarized and sent to the Finance Manager and General Manager for review daily · 確保所有折扣和雜費項目均附有相關(guān)單據(jù)列明具體收費項目。所有折扣應(yīng)遵循財務(wù)制度。折扣，雜費及墊付款項應(yīng)備有總結(jié)清單，每天提交給財務(wù)經(jīng)理和總經(jīng)理審批 · Ensures that programs involving coupons, certificates, and vouchers are adequately controlled and safeguards are in place · 對所有涉及優(yōu)惠券，證書和憑單的活動均應(yīng)妥善管理，施行安全措施。 · Audits daily collection of the General Cashiers Summary against the bank in slip · 審核每日總出納的匯總表與存款單是否一致。 · Audits and reconciles advance payments and ensures pa

1、收集客人意見調(diào)查問卷保持服務(wù)質(zhì)量提高。 2、向客人提供準(zhǔn)確訂房信息。 3、落實”預(yù)訂未到客人”的名單和每日團隊取消情況。 4、為所有的預(yù)訂部員工準(zhǔn)備工作時間表和日程表。 5、管理每日/每月/每年的日常通信（函）的書寫。 6、預(yù)測現(xiàn)有的和未來的預(yù)訂情況,客房出租情況并制作預(yù)測報表。 7、熟悉處理房間預(yù)訂的程序。

【崗位職責(zé)】 1、鼓勵預(yù)定團隊實現(xiàn)一貫的Reservation高分。 2、實施賓客意見調(diào)查問卷，提高部門服務(wù)質(zhì)量。 3、熟悉處理房間預(yù)訂的程序，給賓客提供最新和最準(zhǔn)確的房況信息。 4、落實”預(yù)訂未到賓客”的名單和每日團隊取消情況。 5、為所有的預(yù)訂部員工準(zhǔn)備工作時間和日程表。 6、管理每日/每月/每年的所有的日常通信的書寫。 7、根據(jù)預(yù)訂情況更改現(xiàn)有的預(yù)訂并且預(yù)測現(xiàn)有的和未來的預(yù)訂情況。 【崗位要求】 1、高中以上學(xué)歷，有同崗位工作經(jīng)驗2年以上。 2、普通話清晰。 3、具有良好的產(chǎn)品電話銷售技能，能夠?qū)崿F(xiàn)酒店客房預(yù)訂率最大化。 4、具有銷售業(yè)務(wù)談判能力，能合理調(diào)配酒店產(chǎn)品，分清先后，實現(xiàn)客房銷售目標(biāo)。 5、具有良好的語言組織和文字表達能力，清楚，條理地表達銷售意向。 6、能夠督導(dǎo)團隊成員的預(yù)訂工作，指導(dǎo)下級提高電話銷售能力。

【崗位職責(zé)】 1、對酒吧經(jīng)理負(fù)責(zé)，具體實施對大堂吧的日常營運管理工作。 2、負(fù)責(zé)制定大堂吧工作計劃，并有效組織實施。 3、每日參與并檢查、指導(dǎo)大堂吧工作執(zhí)行情況，及時發(fā)現(xiàn)問題、處理問題并做好記錄。 4、負(fù)責(zé)主持大堂吧每日例會；參加大堂吧/酒吧每周周會、每月月會、樓面協(xié)調(diào)會、餐飲部經(jīng)營分析會，并確保上情下達、下情上呈。 5、負(fù)責(zé)部門新員工培訓(xùn)和員工的在崗培訓(xùn)工作，確保員工的素質(zhì)、技能符合崗位要求。 6、合理調(diào)配人力，保證部門日常工作的人員配置并保持樓面清潔衛(wèi)生和服務(wù)質(zhì)量水準(zhǔn)。 7、負(fù)責(zé)作業(yè)前菜單或工作單的查看，主動了解每位客人對服務(wù)和出品的特殊要求，并及時將信息傳達給服務(wù)人員和出品部門，且須一一檢查落實。 8、全程負(fù)責(zé)并參與每次的VIP服務(wù)，服務(wù)結(jié)束后，及時召集服務(wù)人員工進行總結(jié)。 9、依據(jù)客人需求對大堂吧各項管理制度、政策以及部門操作程序、出品及服務(wù)標(biāo)準(zhǔn)提出有建設(shè)性的意見和建議。 10、與餐飲部其他部門的有效協(xié)調(diào)和溝通，使工作順利進行。 11、與客人建立良好的公共關(guān)系，并及時處理發(fā)生在部門的各類投訴、意外和突發(fā)事件。 12、關(guān)注市場，積極參與部門經(jīng)營推廣方案的討論，并提出對經(jīng)營有建設(shè)性的建議。 13、參與部門營運現(xiàn)場的操作、檢查、監(jiān)督，并及時予以工作指導(dǎo)。 14、對直接下屬進行約談和工作評估，并適時有效的激勵各級員工士氣。 15、定時與成控部主管聯(lián)系，確保大堂吧酒水成本得到有效控制。 16、與營業(yè)部及其他部門密切聯(lián)系出色完成各項接待任務(wù)。 17、負(fù)責(zé)執(zhí)行大堂吧設(shè)備、設(shè)施的維護保養(yǎng)工作，使之經(jīng)常處于完好的狀態(tài)并得到合理的使用，防止事故發(fā)生。 18、負(fù)責(zé)檢查大堂吧員工個人、區(qū)域環(huán)境等衛(wèi)生及員工操作安全狀況，貫徹執(zhí)行飲食衛(wèi)生制度，確保部門各項衛(wèi)生及安全措施的實施。 【崗位要求】 1、同崗位工作經(jīng)驗1年以上 2、性別不限，40歲以下，工作認(rèn)真負(fù)責(zé)，并有一定的管理水平和經(jīng)營理念 3、懂各種酒水知識，有一定英語對話能力

【崗位職責(zé)】 1、全面負(fù)責(zé)酒店前臺日常運營管理工作，包括接待、入住登記、退房結(jié)算等流程的監(jiān)督與優(yōu)化，確保服務(wù)高效準(zhǔn)確。 2、培訓(xùn)、指導(dǎo)及考核前臺員工，提升團隊業(yè)務(wù)技能與服務(wù)意識，定期組織內(nèi)部培訓(xùn)并制定績效改進計劃。 3、處理賓客投訴及突發(fā)事件，及時協(xié)調(diào)相關(guān)部門解決問題，維護酒店品牌形象與客戶滿意度。 4、審核每日房態(tài)報表、收入賬目及交接班記錄，確保數(shù)據(jù)準(zhǔn)確無誤，并向上級提交運營分析報告。 5、監(jiān)督前臺物資管理（如房卡、票據(jù)、備用金等），定期盤點并控制損耗，保障運營物資充足。 6、配合銷售、客房等部門完成跨團隊協(xié)作任務(wù)，如團體接待、VIP客人服務(wù)等特殊需求安排。 【崗位要求】 1、大專及以上學(xué)歷，酒店管理、旅游管理或相關(guān)專業(yè)優(yōu)先，3年以上高星級酒店前臺工作經(jīng)驗，其中至少1年同崗位管理經(jīng)驗。 2、精通酒店前臺操作系統(tǒng)（如Opera PMS），熟悉財務(wù)對賬流程及行業(yè)服務(wù)標(biāo)準(zhǔn)，具備較強的數(shù)據(jù)分析能力。 3、優(yōu)秀的溝通協(xié)調(diào)能力與抗壓能力，能靈活應(yīng)對突發(fā)狀況，擅長處理客戶投訴及復(fù)雜服務(wù)需求。 4、具備團隊管理經(jīng)驗，擅長員工激勵與培訓(xùn)，責(zé)任心強，能適應(yīng)倒班工作制。 5、英語口語流利，可熟練接待外籍賓客，持有酒店職業(yè)資格認(rèn)證（如前廳服務(wù)師）者優(yōu)先。

·         Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  ·         隨時以友好和樂于協(xié)助的態(tài)度迎接客人，并盡量了解和稱呼客人的名字。 ·         Registers and rooms all arrivals according to established procedures ·         按照既定工作程序為所有來客登記并安排房間。 ·         Maintains intimate knowledge of departmental standards and procedures ·         熟知部門標(biāo)準(zhǔn)工作程序。     ·         Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation ·         履行入住、退房和換房手續(xù)，并確保所有資料都按照預(yù)訂情況完整的輸入酒店電腦系統(tǒng)。 ·         Maintains cashier float and ensures accurate daily report of all money received ·         保持庫存現(xiàn)金限額并保證每日對所收現(xiàn)金進行準(zhǔn)確報告。 ·         Cashes hotel guest’s personal and travelers checks and assists with currency exchange ·         為酒店客人的個人支票及旅行支票兌換現(xiàn)金，并協(xié)助進行外匯兌換。 ·         Keeps abreast of all modifications to accounting policies and procedures ·         隨時留意會計政策和工作程序的變化 。 ·         Responsible and attends to guest’s request of using the service of safety box at all times ·         隨時負(fù)責(zé)回應(yīng)客人關(guān)于使用保險箱服務(wù)的要求。 ·         Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs. ·         熟知所有特別促銷活動，如：季節(jié)性套餐計劃、常客優(yōu)惠計劃以及洲際酒店集團忠實方案。 ·         Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist ·         處理客人的投訴、問詢和請求，如果自己無法提供協(xié)助，則將問題轉(zhuǎn)給主管和經(jīng)理助理 。 ·         Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels ·         熟悉洲際酒店和度假村集團的其它成員酒店，以便當(dāng)客人在登記卡上寫出以后要去的目的地時可以游說其在另一家洲際酒店集團成員酒店進行提前預(yù)訂 。 ·         Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service ·         盡一切努力確?？腿嗽陔x店時會對酒店的服務(wù)有很好的印象。 ·         Performs the audit balances and prepares all works for audit in an orderly fashion ·         執(zhí)行審計結(jié)余，并為審計工作進行各項有序的準(zhǔn)備。 ·         When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival ·         在值班時檢查夜班報告，準(zhǔn)備早班報告，并為客人的到來準(zhǔn)備各種必要的表格。 ·         Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems ·         全面了解標(biāo)準(zhǔn)的預(yù)訂工作程序，包括如何正確使用表格，如何讀電傳、電子郵件和留言，以及如何在預(yù)訂系統(tǒng)內(nèi)對房源情況進行解讀。 ·         Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand ·         按照洲際酒店集團品牌的預(yù)期保持自己行為、外表和態(tài)度的高標(biāo)準(zhǔn)。 ·         Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times ·         隨時保持前臺工作區(qū)域的整潔和有序，并以此作為自己的個人興趣和驕傲 。 ·         Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard ·         力爭保持酒店的高標(biāo)準(zhǔn)，特別注意洲際酒店集團忠實計劃會員及其它貴賓的重要性，并重視酒店的健康和安全隱患等問題。

·         Keep record of accounts receivable, issue invoice and statement promptly. Chase payment whenever not received on time. 登記應(yīng)收賬，及時發(fā)賬單及對賬單。跟進到期沒收到的賬款。 ·         Process and follow-up with late charge and pending accounts. 跟進辦理遲賬和呆賬。 ·         Work closely with Front Office talents to ensure that Front Desk cashiering function is in order. 與前臺人才保持聯(lián)系，確保前臺的收賬運作正常。 ·         Ensure credit policies and procedures are adhered to within departments concerned. 確保所有部門根據(jù)酒店制度進行掛賬。 ·         Verify manual cheque payable to Travel Agent on rooms’ commission report. 檢查付給旅行社的支票,并填寫客房傭金報告。 ·         Reply to all the customers’ inquiries relating to the payment terms and request for special billing. 回答客人的有關(guān)掛賬問題，以及處理客人要求有特別賬單的問題。 ·         Ensure all accounts have been settled upon checkout at the Front Desk. · 確保所有的收賬在客人離店前結(jié)清。 ·        Review daily Accounts City Ledger. · 每天檢查所有的應(yīng)收賬。 ·         Prepare special billing for big group. · 為大集團公司客戶準(zhǔn)備特別賬單。 ·         Maintain accurate and current files for all master and direct bill accounts. · 為客戶提供準(zhǔn)確而及時的資料。 ·         Review and send out all relevant delinquency statements and dunning notices. · 檢查并發(fā)送壞賬報表及催款單。 ·         Responsible for posting daily City Ledger payments, and balancing of the daily audits. Process all advance deposit refunds and credit card refunds. · 日常掛賬輸入，日常審計，處理預(yù)付訂金及信用卡返點等業(yè)務(wù)。 ·         Responsible for check and POS all the data of credit card to financial system and pursue the corresponding fund to bank within a week. · 負(fù)責(zé)在財務(wù)系統(tǒng)中輸入信用卡數(shù)據(jù)并核對并負(fù)責(zé)在一周內(nèi)向銀行追相應(yīng)款項。 ·         Follow all hotel policy and procedure pertaining to the Accounts Receivable and Credit Policy. · 根據(jù)酒店有關(guān)規(guī)章和財務(wù)制度進行賬務(wù)處理。 ·         Perform common duties as may be assigned by management. · 履行由管理層指定的應(yīng)盡職責(zé)。 ·         Perform other related duties & special projects as assigned by the supervisor · 隨時執(zhí)行上級分配的其他相關(guān)任務(wù)或特殊項目 ·         Balancing guest ledger daily before transferring unsettled guest balances to City Ledger, posting, editing and updating to accounts receivable system. Direct bill accounts transferred to the City Ledger must be billed on a timely basis, preferably the same day. · 每天在掛賬前，平衡客戶分類賬。入賬，編輯和更新應(yīng)收賬款系統(tǒng)。掛賬的直接賬單賬目必須及時結(jié)算，最好在同一天內(nèi)完成。 ·         Research and respond to guest queries either by phone or correspondence. Disputed guest accounts must be resolved on a timely basis, preferably the same day. ·    用電話或信函調(diào)查和回答客人的質(zhì)疑。有爭議的客戶賬目必須即時解決，最好在同一天。 ·         Ensure timely billing of invoices and statements per credit policy. ·  確保依信用政策按時開發(fā)票和賬單。 ·         Credit card billings must be controlled separately from other receivables to ensure payments are properly credited and reconciled with receipts. If PMS facility used, ensure summary reports agree to amounts credited to bank account. · 信用卡賬單處理業(yè)務(wù)必須與其它應(yīng)收賬款業(yè)務(wù)分開來控制，確保支付被正確地記入并與收據(jù)一致。如果使用電腦系統(tǒng)，應(yīng)保證統(tǒng)計報告與銀行賬戶貸方金額 崗位要求： 1.使用Opera系統(tǒng)半年以上，半年以上財務(wù)工作經(jīng)驗。

【職責(zé)內(nèi)容】 職責(zé)說明： 1、負(fù)責(zé)拓展、維護所轄區(qū)域內(nèi)的市場銷售網(wǎng)絡(luò)，負(fù)責(zé)開發(fā)加盟商、區(qū)域代理，貫徹與執(zhí)行公司銷售政策。  2、配合市場部門的品牌宣傳、廣告策劃以及市場銷售計劃，負(fù)責(zé)組織執(zhí)行所轄區(qū)域內(nèi)的產(chǎn)品推廣、促銷活動，并及時匯總市場活動信息。 3、熟悉所轄區(qū)域市場情況，迅速掌握市場行情動態(tài)，協(xié)助市場策劃部完成公司調(diào)研工作。 4、負(fù)責(zé)維護區(qū)域內(nèi)客戶關(guān)系，積極開發(fā)加盟連鎖商，并與之建立緊密合作關(guān)系。 職位要求： 1、有3年以上化妝品市場開拓及客戶銷售工作經(jīng)驗，有網(wǎng)絡(luò)資源者優(yōu)先。 2、熟悉全國范圍內(nèi)某區(qū)域的市場情況，具有獨立開拓市場能力。具備優(yōu)秀談判技巧和交際溝通能力。 3、高度責(zé)任心和敬業(yè)精神，能承受較大工作壓力。本公司發(fā)展新項目需新增區(qū)域經(jīng)理， 福利待遇:1、帶薪假期2、年中旅游3、年終獎金4、外出培訓(xùn)5、假日福利6、底薪+提成         工資待遇是6000-10000 如有意愿，請于牛經(jīng)理聯(lián)系，電話:18092211721 雷經(jīng)理聯(lián)系方式:18631929268

Job Responsibilities 崗位職責(zé) ·????Ensure operator work efficiency and manners, pay attention to the employee's situation, at any time to response to blatantly corrected. 確保接線生工作時的效率和禮貌，隨時留意員工的應(yīng)對情況，對不合要求的應(yīng)對要予以糾正。 ·????Management, supervision and coordination of total rooms operation. 管理,監(jiān)督和協(xié)調(diào)總機房的運作。 ·????Establish maintain the good relationship and the employee. 建立維護和員工的良好關(guān)系。 ·????Responsible for staff training, should add to its guidance, to improve the level of response as soon as possible. 負(fù)責(zé)對員工進行培訓(xùn)，對其應(yīng)多加指導(dǎo)，使其盡快提高應(yīng)對水平。 ·????Properly arranged by staff. 合理地做出人手安排。 ·????Pointed out the mistakes made by the employee in the work in time and correct. 及時指出員工在工作中所犯的錯誤并與以糾正。 ·????Work of subordinate staff ready to upload issued. 對屬下員工做好上傳下達的工作。 ·????Arrange staff training on a regular basis. 安排員工進行定期的培訓(xùn)。 ·????To participate in the organization of their skills and product knowledge training. 參與組織的相關(guān)技能,產(chǎn)品知識的培訓(xùn)。 ·????Organize departmental meeting between, promote the communication and operation. 組織部門之間的會議，促進交流和運作。 GUEST EXPERIENCE賓客體驗 ·????Investigate complaints about the phone, and make the appropriate treatment. 調(diào)查有關(guān)電話方面的投訴，并做出適當(dāng)?shù)奶幚怼?·????To understand the needs of the guests, and respond quickly to customer requirement. 了解客人的需求，并對客人要求做出快速響應(yīng)。

主要職責(zé) To check all Daily Food & Bevage Revenue and front office revenue All revenue mustbe in accordance with Finance Policy?審核每天的餐飲收入和前臺收入,所有收入必須遵循財務(wù)制度 Keys revenuejournal and distributes to Outlet Mangers and management編制收入報告，然后分發(fā)給餐廳經(jīng)理和管理層。 Ensure promotion related system set up must be in accordance with Finance Policy確保酒店所有的促銷時系統(tǒng)的設(shè)置符合財務(wù)制度 To prepare monthly Duty Meal Report and ENT Report at end of month完成每月的餐費及招待費報表 To prepare Monthly End Closing完成每月的月底結(jié)賬 Review all rebatesand miscellaneous charges are supported by documentation detailing thecharges.? All rebate credits must be inaccordance with Finance Policy.? Therebate credits, miscellaneous charges and paid outs must be summarized and sentto the Finance Manager and General Manager for review daily確保所有折扣和雜費項目均附有相關(guān)單據(jù)列明具體收費項目。所有折扣應(yīng)遵循財務(wù)制度。折扣，雜費及墊付款項應(yīng)備有總結(jié)清單，每天提交給財務(wù)經(jīng)理和總經(jīng)理審批 Ensures thatprograms involving coupons, certificates, and vouchers are adequatelycontrolled and safeguards are in place對所有涉及優(yōu)惠券，證書和憑單的活動均應(yīng)妥善管理，施行安全措施。 Audits dailycollection of the General Cashiers Summary against the bank in slip審核每日總出納的匯總表與存款單是否一致。 Audits andreconciles advance payments and ensures payments have been applied審查核對預(yù)付款項，確保付款到位。 Reconcilesrevenues on a daily basis via back up page 核對每日收入是否與備份相符。 Performsvarious special projects as requested and assigned by management按管理層要求和安排執(zhí)行各種特殊項目。 ?REQUIRED CAPABILITY 資格能力 ? Financial Fundamentals – 財務(wù)基礎(chǔ) Demonstrates? deep knowledge of financial concepts, tools ,practices,? trends and legal requirements展現(xiàn)出對財務(wù)概念、工具、實踐、趨勢和法律要求的深入了解 Overseesexecution of all accounting policies,?processes, tools and overall accounting systems in hospitality industryin general and IHG specifically監(jiān)督酒店行業(yè)一般性及 IHG 特有的所有會計政策、流程、工具和整個會計系統(tǒng)的運行 Produces andpresents financial data (qualitative and quantitative) as required to serviceaudience needs by ensuring that accounting processes run smoothly andaccurate? records are maintained確保會計流程順暢運行并維護準(zhǔn)確的記錄，從而按照要求計算和報告財務(wù)數(shù)據(jù)（定型數(shù)據(jù)和定量數(shù)據(jù)），滿足報告對象的要求?Risk Management – 風(fēng)險管理 Implementscontrols to cover and mitigate risk to ensure no threat is posed to operationsof a hotel by developing risk assessment protocols and? applying risk management tools通過制定風(fēng)險評估方案和應(yīng)用風(fēng)險管理工具實施監(jiān)控措施，處理及緩解風(fēng)險，以確保酒店運營不會面臨任何威脅 Learns aboutinsurance requirements and insurance products applicable to hospitalityindustry了解適用于酒店業(yè)的保險要求和保險產(chǎn)品 UnderstandIHG’s Policy & Procedure of Asset Management. Prepare regular reports andrecords. Assist to monitors the maintenance of OE & FF&E across hotelto ensure the vitalization of assets了解洲際酒店集團的資產(chǎn)管理政策和程序編制定期報告和記錄。協(xié)助監(jiān)控整個酒店 OE & FF&E 的維護，確保資產(chǎn)合理使用 Has a basicunderstanding of? the hotelmanagement? contract and follows therules對酒店管理合同有基本的了解，遵守相關(guān)規(guī)則?Compliance & Governance –??? 合規(guī)與管治 Develops andimplements financial and audit programs which ensure hotel is compliant withall local laws and regulations as well as reporting mandates制定和實施財政和審計計劃，確保酒店符合所有當(dāng)?shù)氐姆珊头ㄒ?guī)以及報告要求 Ensuresconsistency in governance and that all internal control policies, proceduresand audit standards are enforced and monitored?確保管理工作的一貫性，并確保所有內(nèi)部控制政策、程序和審計標(biāo)準(zhǔn)均已得到執(zhí)行和監(jiān)督 Implementscomprehensive checking process to ensure control on tax invoices afterassessing current management situation properly實施全面的查核流程，確保在對當(dāng)前管理狀況進行妥善評估后，控制好稅務(wù)發(fā)票?Finance & Business PerformanceAnalysis –財務(wù)和經(jīng)營業(yè)績分析 Understandsdifferent types of financial records and reports by assisting with theirpreparation in timely and accurate manner 協(xié)助及時準(zhǔn)確地制定不同類型的財務(wù)記錄和報告，了解這些財務(wù)記錄和報告 Providesrequired data-backed reports and applies basic forecasting techniques to ?analyze data and its implications按照要求提供有數(shù)據(jù)支持的報告，運用基本的預(yù)測技巧分析數(shù)據(jù)及其所蘊含的意義 Helpsorganize and manipulate data to identify trends in the market,? compare with last year, and explain problemsand their causes幫助整理和利用數(shù)據(jù)識別市場趨勢，與上一年數(shù)據(jù)進行對比并解釋問題所在及其原因?Business & Market Intelligence –企業(yè)市場情報 UnderstandsIHG’s business environment in the hospitality industry (competitor information,pricing, product competitiveness, etc.)了解洲際酒店集團在酒店業(yè)的經(jīng)營環(huán)境（競爭對手的信息、定價、產(chǎn)品競爭力等） Understandsbasic economics of financial decisions and forward planning了解財務(wù)決策的基本經(jīng)濟原理，提出計劃 Understands abasic of IHG’s pricing strategy, principals, policies and practices. Supportsto generate pricing related reports了解酒店的定價戰(zhàn)略、原則、政策和實踐的基本信息。幫助編制定價相關(guān)的報告?Business Partnering –業(yè)務(wù)合作伙伴 Recognizesopportunities and incorporate innovative ideas for improving businessefficiency and effectiveness識別機會并吸收創(chuàng)新觀念，以改進企業(yè)效率和效力 Supportsother hotel functions in development of strong business case and understandingfinancial implications for proposed initiatives?支持其他酒店職能部門制定強大的商業(yè)案例，了解擬定計劃的財務(wù)影響 Consults withother hotel functions to optimize cost structures and find best innovative waysto balance sales and revenue咨詢其他酒店職能部門，優(yōu)化成本結(jié)構(gòu)，找到平衡銷量和收入的最佳創(chuàng)新方法

Job Responsibilities 崗位職責(zé) 1. In each shift, check the information of arrival guests on the day, including VIPs, priority customers, regular guests, team conditions and special requirements, and maintain a good working relationship with all departments. ? ?每班檢查當(dāng)日抵店客人信息，包括貴賓、優(yōu)先顧客、常規(guī)客人、團隊的情況以及特別要求，與所有部門保持良好的工作關(guān)系。 2. Familiar with the working standards and procedures of the front office. ? ? 熟悉前廳部工作標(biāo)準(zhǔn)及程序。 3. Ensure that guest complaints are properly recorded and take action to prevent guests from leaving the hotel unsatisfactorily. Get help from managers when necessary. ? ? 確保客人的抱怨被合適的記錄并采取行動避免客人不滿意的離開酒店。必要時從管理人員處獲得幫助。 4. Familiar with Intercontinental Customer Satisfaction Standard and use it as a guide for daily work. Use this as a standard to continuously monitor employee performance. ? ?熟悉洲際顧客滿意標(biāo)準(zhǔn)并以此作為每日工作的指導(dǎo)。以此為標(biāo)準(zhǔn)不斷監(jiān)督員工表現(xiàn)。 5. Assist the department in training and evaluation, and actively consider suggestions and systems that are beneficial to the department and the hotel. ? ?協(xié)助部門的培訓(xùn)和評估，積極思考對部門和酒店有利的建議和系統(tǒng)。 Job Requirements 崗位要求 1. College degree or above. ? ? 大專以上學(xué)歷。 2. Good image and temperament. ? ? 形象氣質(zhì)佳。 3. Responsible work and strong execution. ? ? 工作有責(zé)任心，執(zhí)行力強。 4. Self-motivated, strong ability to withstand pressure. ? ? 有上進心，抗壓能力強。

·???????Assists and provides financial guidance in the formulation and implementation of Strategic Plan, Budget and KPO’s (Goals Program) ·???????在制定和實施戰(zhàn)略計劃，預(yù)算和KPO（目標(biāo)計劃）時，協(xié)助提供財務(wù)指導(dǎo)。 ·???????Ensure an up to date cash flow projection is maintained and maximizes cash flow performance of the hotel through controls on inventory, credit and collection, disbursements, deposits and remittances ·???????確保提供最新的的現(xiàn)金流量預(yù)測，并通過對存貨、信貸及應(yīng)收支出、存匯款的控制，使酒店的現(xiàn)金流產(chǎn)生最大效益。 ·???????Ensure excess cash is managed to maximize earning potential ·???????嚴(yán)格資金管理，使其發(fā)揮最大的效益 ·???????Prepares outlooks for forthcoming months and forecasts for the remainder of the year ·???????制定即將到來的幾個月及本年度剩余月份的經(jīng)營分析預(yù)測 ·???????Prepares monthly position of actual results against budget, analyze results and recommend to Executive Committee measures required to meet budget ·???????對比預(yù)算，編制月度實際業(yè)務(wù)情況報告，分析結(jié)果并向行政委員會建議實現(xiàn)預(yù)算的具體措施。 ·???????Prepare consolidated quarterly position assessments for the General Manager ·???????向總經(jīng)理提供季度財務(wù)情況匯總分析報告 ·???????Distributes outlook and forecast information as an up to date management tool for operating departments ·???????作為最新的管理工具，向運營部門分發(fā)財務(wù)經(jīng)營狀況和經(jīng)營預(yù)測信息報告 ·???????Implement and review financial controls and policies ·???????執(zhí)行和審查財務(wù)管理方法和規(guī)章。 ·???????Communicate with Owners and maintains good relations and attends liaison meetings when required ·???????與業(yè)主進行交流，并在必要時出席工作會議。 ·???????Analyze financial and management reports ·???????分析財務(wù)和管理報表。 ·???????Design internal reporting systems required by the department and hotel ·???????按酒店和部門的要求設(shè)計內(nèi)部報告系統(tǒng)。 ·???????Evaluate existing internal control measures that apply to accounting procedures and computer systems as per IHG Policies and Procedures? ·???????按照洲際酒店集團的政策與流程，評估現(xiàn)有的適用于財務(wù)管理流程及電腦系統(tǒng)的內(nèi)部控制措施。 ·???????Employ adequate internal control procedures to ensure correct authorization for payment procedures ·???????采用充分有效的內(nèi)部控制措施以確保正確的付款審批權(quán)限 ·???????Manage internal and external audits when they occur ·???????對內(nèi)部及外部審計工作進行管理 ·???????Provides administrative support to Management with reference to policy enforcement, business advice and operational assistance ·???????通過推進執(zhí)行管理政策、業(yè)務(wù)發(fā)展建議和運營支持等方式向管理層提供行政管理支持 ·???????Identifies training needs, develops formal training plans and conducts training sessions for accounting and operational staff in coordination with other departments ·???????協(xié)調(diào)其它部門，分析財務(wù)及運營人員的培訓(xùn)需求，開發(fā)正式的培訓(xùn)計劃并組織員工參加培訓(xùn) ·???????Identifies staff with potential for promotion and/or transfer within Accounting operation ·???????發(fā)現(xiàn)那些有升職可能的員工，并且安排他們在酒店業(yè)務(wù)運行支持部門輪崗 ·???????Obtains appropriate legal counsel regarding the business practices of the hotel and maintains an awareness of local laws, rules and regulations ·???????獲取與酒店經(jīng)營相關(guān)的法律咨詢信息，擁有良好的地方法律法規(guī)意識 ·???????Provides safekeeping, including proper storage and access for all contracts, leases and other financial records ·???????對包括所有合同、租賃及財務(wù)文件在內(nèi)的所有信息提供安全保證，確保其得到妥善保管和安全存取。 ·???????Follows up on all capital expenditures to ensure compliance with original justification and approval ·???????跟進所有資本支出，保證其按照原有的審批程序執(zhí)行 ·???????Participates in local recognized professional and industry organizations ·???????參與本地認(rèn)可的職業(yè)及行業(yè)組織 ·???????Recommends and maintains appropriate list of delegation of authority for hotel management ·???????為酒店管理層建議合適的授權(quán)代表名錄并對名錄進行維護。 ·???????Conducts monthly inspections and tests to ensure all departments are complying with required procedures ·???????進行月度檢查和測試，確保所有部門按照要求遵守相關(guān)的工作規(guī)程 Accounting certificate 要求有會計證書

Job Responsibilities 崗位職責(zé) 1. Responsible for the hotel food and beverage cost report, and control the food and beverage operating cost control.    負(fù)責(zé)酒店食品、飲品成本報告，控制食品、飲品營業(yè)成本控制。 2. Check the procurement and supply channels of food raw materials, receiving procedures and the quality of raw materials, and grasp the price information of raw materials in the market.    檢查食品原材料采購供貨渠道、收貨程序以及原材料質(zhì)量，掌握市場上原材料價格信息。 3. Supervise the preparation of catering cards to provide a basis for setting sales prices. Prepare a ten-day report on catering sales analysis, adjust catering prices, and provide information in a timely manner.    督促編制配餐卡，為制定銷售價格提供依據(jù)。編制餐飲銷售分析旬報，調(diào)整餐飲價，及時提供信息。 4. Communicate with various kitchens, restaurants and bars to provide cost information and reduce costs.    與各廚房餐廳酒吧溝通，提供成本信息，降低成本。 5. Regularly investigate and analyze the market price with the purchasing department and the catering department to control the purchase price more effectively.    定期與采購部、餐飲部共同對市場價格進行調(diào)查、分析，更有效地控制進價。 Job Requirements 崗位要求 1. Knowledge in costing of food and beverage operation.     具有食品及酒水成本核算知識 2. Ability to coordinate with relevant department.     有協(xié)調(diào)相關(guān)部門的能力

Job Responsibilities 崗位職責(zé) Provide guests with full services such as check-in, dining, business, and check-out. 為客人提供入住、就餐、商務(wù)、離店等全程服務(wù)。 1. Comprehensively manage the service work of the administrative floor, and do a good job of training and assessment. ? ? 全面管理行政樓層的服務(wù)工作，做好培訓(xùn)和考核工作。 2. Check the appearance, courtesy and courtesy of the administrative housekeeper, strictly check attendance, and strictly implement service procedures and specifications. ? ? 檢查行政管家的儀容儀表、禮節(jié)禮貌，嚴(yán)格考勤，嚴(yán)格執(zhí)行服務(wù)程序與規(guī)范。 3. Master the room status of the VIP floor, the situation of the guests and the necessary information. ? ? 掌握貴賓樓層的房態(tài)，賓客的情況和必要的信息。 4. Read and fill in the diary of the shift. ? ? 閱讀并填寫交接班日記。 5. Regularly summarize the work, analyze various data and report. ? ? 定期總結(jié)工作， 分析各種數(shù)據(jù)并上報。 6. Complete other tasks assigned by superiors. ? ? 完成上級交辦的其它工作。 Job Requirements 崗位要求 1. Familiar with the business of the front desk. ? ? 熟悉前臺的各項業(yè)務(wù)。 2. Proficient in various reception procedures at the front desk, strong communication skills, solve various problems in work, and handle various complaints. ? ? 精通前臺的各項接待程序，溝通能力較強，解決工作中的各種疑難，處理各種投訴。 3. Cheerful personality, good personal training, serious and responsible work, and decent work style. ? ? 性格開朗，有良好的個人修養(yǎng)，工作認(rèn)真負(fù)責(zé)，作風(fēng)正派。

·???????In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known? ·???????在經(jīng)理缺席時主持交接班說明會，確保員工了解酒店的活動和運營的要求。 ·???????Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up ·???????在自己當(dāng)班期間盡可能解決所有的投訴，并在工作日志中記錄所有投訴以便進一步跟進的工作。 ·???????Supervise cash handling and banking procedures ·???????監(jiān)督現(xiàn)金的處理和存放程序。 ·???????Prepare daily banking and cash flow reports ·???????編制每日存款和流動資金報告。 ·???????Establish and instruct staff in cash security procedures ·???????制定并指導(dǎo)員工執(zhí)行現(xiàn)金安全制度。 ·???????Deal with irregular payments ·???????處理異常的付款情況。 ·???????Supervise the maintenance of service equipment ·???????監(jiān)督服務(wù)設(shè)備的維護保養(yǎng)。 ·???????Monitor standards of guest facilities and services ·???????監(jiān)督客用設(shè)施和服務(wù)的標(biāo)準(zhǔn)。 ·???????Control stock and monitor security procedures ·???????控制存貨和監(jiān)督保安成序。 ·???????Assist with menu and wine list creation ·???????協(xié)助菜單和酒水單的設(shè)計工作。 ·???????Supervise functions ·???????監(jiān)督各項職能。 ·???????Supervise outlet service ·???????監(jiān)督餐廳的服務(wù)。 ·???????Works with Superior on manpower planning and management needs ·???????和上級領(lǐng)導(dǎo)一起進行人力規(guī)劃和管理需求。

·???????Finalizes food cover report and photocopies various documentation for food and beverage control and the Finance Department ·???????完成食品消耗量報告，并為餐飲管理和財務(wù)部復(fù)印各種文件。 ·???????Keys revenue journal and distributes to Outlet Mangers and management ·???????編制收入報告，然后分發(fā)給餐廳經(jīng)理和管理層。 ·???????Controls dockets used in all outlets, maintaining correct sequence used at all times, accounting for dockets and making sure canceled dockets are recorded accordingly? ·???????管理餐廳使用的收據(jù)，確保收據(jù)號的連貫性，登記收據(jù)，被取消的收據(jù)均記錄在案。 ·???????Controls all food and beverage sales by: ·???????通過以下手段控制餐飲銷售： ·???????Correct recording of guest checks on a timely basis ·???????及時正確記錄客人的支票 ·???????Performs spot checks on outlet checks used ·???????對餐廳的支票應(yīng)進行定點抽查 ·???????Having all voided checks, corrections and unsettled checks approved by the Restaurant Supervisor or Manager ·???????所有空頭支票，更正和未結(jié)算的支票由餐廳的領(lǐng)班或經(jīng)理審批 ·???????Monitors the buffet controls, especially over cash settled checks to prevent reuse ensuring all revenue is recorded ·???????監(jiān)督自助餐的管理，特別是對現(xiàn)金結(jié)算的賬單應(yīng)防止重復(fù)使用，確保營業(yè)收入的記錄。 ·???????Ensure banquet controls are being adhered to ·???????確保執(zhí)行有效的宴會管理 ·???????Reconciles total outlet sales to total charges ·???????核對餐廳總銷售額與總收入是否相符 ·???????Ensures all rebates and miscellaneous charges are supported by documentation detailing the charges.??All rebate credits must be in accordance with Finance Policy.??The rebate credits, miscellaneous charges and paid outs must be summarized and sent to the Finance Manager and General Manager for review daily ·???????確保所有折扣和雜費項目均附有相關(guān)單據(jù)列明具體收費項目。所有折扣應(yīng)遵循財務(wù)制度。折扣，雜費及墊付款項應(yīng)備有總結(jié)清單，每天提交給財務(wù)經(jīng)理和總經(jīng)理審批 ·???????Ensures that programs involving coupons, certificates, and vouchers are adequately controlled and safeguards are in place ·???????對所有涉及優(yōu)惠券，證書和憑單的活動均應(yīng)妥善管理，施行安全措施。 ·???????Audits daily collection of the General Cashiers Summary against the bank in slip ·???????審核每日總出納的匯總表與存款單是否一致。 ·???????Audits and reconciles advance payments and ensures payments have been applied ·???????審查核對預(yù)付款項，確保付款到位。 ·???????Works with General Cashier to check all float totals regularly and keeps control on registers in outlets ·???????與總出納一起定期檢查備用金總額，并保存各餐廳收款機記錄。 ·???????Reconciles revenues on a daily basis via back up page? ·???????核對每日收入是否與備份相符。 ·???????Performs various special projects as requested and assigned by management ·???????按管理層要求和安排執(zhí)行各種特殊項目。 Required Skills – 技能要求 ·???????Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. ·???????完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。 ·???????Proficient in the use of Microsoft Office ·???????熟練使用微軟辦公軟件 ·???????Good writing skills ·???????良好的寫作技巧

·???????Supervise the implementation of housekeeping standards and procedures in relation to: ·???????監(jiān)督客房部各項標(biāo)準(zhǔn)和工作程序的執(zhí)行?： o????Bedroom service o????臥室服務(wù) o????Bathroom service o????衛(wèi)生間服務(wù) o????Valet service o????洗衣服務(wù) o????Cleaning service o????清潔服務(wù) o????Linen maintenance o????布巾維護 ·???????Recommended changes to these standards and training needs on an ongoing basis ·???????就這些標(biāo)準(zhǔn)和培訓(xùn)需求提供持續(xù)性的改進建議。 ·???????Maintain a current and thorough knowledge of all housekeeping systems ·???????對客房部所有系統(tǒng)有最新和完整的知識。 ·???????Open and close the shift and ensure effective shift hand over ·???????負(fù)責(zé)管理接班和交班工作，以確保交接班過程的有效進行?。 ·???????Distribution and collection of keys ·???????分發(fā)和收集鑰匙。 ·???????Management of all incoming and outgoing calls ·???????管理所有的呼入和呼出電話。 ·???????Solve employee grievances ·???????解決員工受到的不公正待遇問題。 ·???????Perform Room allocations ·???????分配客房 ·???????Perform Room inspections ·???????檢查客房 ·???????Prioritise arrival rooms ·???????排列抵店客人客房的優(yōu)先順序。 ·???????Liaise with Front Office for guest and hotel requirements? ·???????配合前臺滿足酒店和客人的要求。 ·???????Ensure guest valet is processed and delivered in a timely manner ·???????確保及時為客人提供洗衣服務(wù)并送還。 ·???????Co-ordinate special projects (eg site rooms, vermin control, window and carpet? ? ? ? ? ?cleaning, room inventories) ·???????協(xié)調(diào)特別項目(如參觀客房，除蟲，窗戶和地毯的清潔，客房供應(yīng)量)。 ·???????Manage all special requests made by guests ·???????處理客人所有的特殊要求。 ·???????Visit in-house guest, and collect guest profile and comments everyday ·???????每天拜訪住店客人，并收集客人的客史資料及客人意見書 ·???????Ensure consistency within the department ·???????確保部門內(nèi)工作的一致性。 ·???????Management of lost property for the hotel ·???????管理酒店的遺失財物。 ·???????Ensure you have complete knowledge of room types, layouts and facilities ·???????確保具有客房類型，設(shè)計和設(shè)施的全面知識。 ·???????Manage storage areas ·???????管理倉庫 ·???????Maintain adequate stock levels ·???????保存充足的用品存貨。 ·???????Complete stock takes as required ·???????按要求完成庫存盤點工作。 ·???????Maintain stock levels ·???????維持存貨水平 ·???????Conducts shift briefings to ensure hotel activities and operational requirements are ? ? ? ? ? ? ?known? ·???????進行交接班說明，確保了解酒店的工作和運營需求。 Required Skills – 技能要求 ·???????Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. ·???????擁有在與他人交往時大多數(shù)時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客， ? ? ? ? ? ? ?員工和第三方交往的能力。 ·???????Able to speak, read and write English ·???????具有說，讀和寫英語的能力。 ·???????Proficient in the use of Microsoft Office? ·???????熟練使用微軟辦公軟件 ·???????Organizational and training abilities ·???????具有組織和培訓(xùn)能力