? Validate of the potential of assigned accounts and create account plans as per the IHG hotels Business Development standard operating procedures?
按照洲際酒店業(yè)務(wù)拓展的標(biāo)準(zhǔn)操作程序認證指定客戶的潛力和制造客戶計劃.
? Develop the assigned account portfolio to meet set goals and maximise profitability
發(fā)展指定客戶的組合來滿足設(shè)定的目標(biāo)和實現(xiàn)利潤最大化
? Gather information on current and prospective clients / contacts to generate incremental business? 收集現(xiàn)有的和潛在的客戶/聯(lián)系人資料以增加收益。
? Maintain effective control of sales expenses有效控制銷售費用
? Use both account interaction and publicly available tools to monitor competitors' activities as it relates to both the hotel and the portfolio of accounts and share relevant information with key stakeholders in line with hotel procedures
按照酒店的程序利用與客戸的交流和公開可用的工具觀察競爭酒店的活動以及與客戶相關(guān)的信息,與酒店相關(guān)人的分享
? Provide feedback to management on changing market conditions, including competition and market trends? 提供反饋給管理層關(guān)于市場條件的變化,包括競爭酒店信息和市場的發(fā)展趨勢
? Involve Director of Sales where appropriate on sales calls and sales meetings
邀請市場銷售總監(jiān)參加適當(dāng)?shù)匿N售拜訪和銷售會議
? Communicate to his/her superior any issues encountered and other relevant information
溝通他/她遇到任何問題和其他有關(guān)信息
? Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required? 參加及參與組織培訓(xùn)會議,每日例會和相應(yīng)的會議
? Where applicable, supervise, manage and train Business Development Executives and Business Development Coordinators in carrying out their responsibilities
? 監(jiān)督并培訓(xùn)業(yè)務(wù)拓展主任和業(yè)務(wù)拓展協(xié)調(diào)員他們相應(yīng)的職責(zé)
? Where applicable, act as escalation point for client and members of the Business Development Team when issues are not solved at a proper level
在團隊中扮演升級者當(dāng)客戶端和業(yè)務(wù)開發(fā)團隊的成員解決問題不適當(dāng)時。
? Network within one’s portfolio of accounts to build relationships with key decision makers and other relevant staff? 與公司關(guān)鍵決策者及其他相關(guān)人員的建立良好關(guān)系
? Conduct client meetings as well as planning and coordinating site introduction tours and inspections? 規(guī)范管理客戶會議計劃,及協(xié)調(diào)酒店參觀
? Handle and manage clients’ queries or issues? 處理和管理客戶的疑問或問題
? Be proactive and responsible for the follow up of new sales leads to enhance guest experience
主動負責(zé)跟進新的銷售生意以提高客人體驗
? Develop and maintain contact with business generators (MICE Planners; travel agents; etc.)
開發(fā)和維護生意的主要者(會議組織者,旅行社等)
? Ensure accurate and timely updating of an accurate record of all relevant activities in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes
確保準(zhǔn)確和及時更新準(zhǔn)確記錄客戶所有相關(guān)的活動并備注于提供的銷售系統(tǒng)(例如Delphi; Opera;等等)以備將來備察及控制
? Update Account and Contact profiles, attach Account plans, ensure ‘live’ information for action
及時更新客戶信息和聯(lián)系資料,附上客戶計劃,確保行動“活”信息
? Develop awareness and reputation of the hotel and the brand in the local community.
在本地市場開發(fā)意識和酒店的聲譽和品牌