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What will I be doing? The cluster DOF role is responsible for the supervision and day to day control of the Finance Department of covered hotels, including but not limited to the timely delivery of financial statements and reports and controlling all assets of the hotel. People Management ? Supervises the Team Member (Team Management) ? Team Development (Mentoring; Training/Guiding) ? Recruitment Reporting & Financial Analysis ? Produces internal financial reports in an accurate and timely manner for the daily work of the Management Team (Month-end Report & Owner Report) ? Is responsible for budgeting and forecasting of annual profit, capital, cash, and other short-term plans ? Review/Implement Finance policies, procedures, and operating guidelines Control & Commercial Awareness: ? Miscellaneous Requests/Activities (Insurance claims; submissions to government agencies; outsourcing contracts/services) ? Operational related investigations/reviews ? Preparation & adherence to External Audits; Internal Audits & any other Audit by local government agencies Direct reports ? Onsite Accountant What are we looking for? To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: ?University Preferred Commerce Degree in Accounting and Management ? At least 2 years of working experience as Financial Manager or higher position in the hospitality industry ? Previous experience in a managerial operational accounting role ? Fluent in written and spoken English ? Good relationship with the local bank and government agencies ? Thorough knowledge of federal, state and local laws ? Proficient in Microsoft Office applications ? Ability to lead, to provide guidance and to develop team member ? Ability to train, motivate, evaluate, mentor and direct associates and managers to meet desired ends ? A resourceful individual who is creative and able to maintain flexibility ? Line operations management and labor related experience preferred

一、職位描述 1.完成開發(fā)任務(wù)指標(biāo)；負(fù)責(zé)管理合同申報、合同簽訂、項(xiàng)目管理歸納(簽約、歸檔、房量變 更、權(quán)利義務(wù)轉(zhuǎn)讓、項(xiàng)目解約等); 2.負(fù)責(zé)項(xiàng)目評估、審查、簽約，對競爭對手研究、收集競爭對手信息、了解競爭對手優(yōu)勢與不足、對競爭對手作出客觀分析研究； 3.針對業(yè)主背景、業(yè)主要求、項(xiàng)目規(guī)模、戰(zhàn)略區(qū)域、周邊環(huán)境、經(jīng)濟(jì)總量、發(fā)展趨勢、酒店業(yè)發(fā)展水平等方面對進(jìn)行前期審核，現(xiàn)場調(diào)研物業(yè)的地理位置、周邊市場條件、建筑結(jié)構(gòu)、 面積、業(yè)主情況、產(chǎn)權(quán)性質(zhì)等信息； 4.熟悉行業(yè)發(fā)展趨勢，所轄區(qū)域的行業(yè)政策等 的調(diào)查收集和信息的反饋；品牌加盟業(yè)務(wù)的市場調(diào)研分析、規(guī)劃，品牌加盟策略的制定； 5.對開發(fā)結(jié)果負(fù)責(zé)，并組織實(shí)施財務(wù)預(yù)算方案及使用方案，對差旅等財務(wù)預(yù)算進(jìn)行管控； 6.代表公司參與相關(guān)項(xiàng)目事務(wù)活動，提升公司對外的認(rèn)知度及品牌形象，整合公司內(nèi)部資 源，獲取政策優(yōu)勢； 7.負(fù)責(zé)重要大客戶的接待參觀及投資人關(guān)系維護(hù)，灌輸投資人對品牌企業(yè)文化、發(fā)展前景、 加盟優(yōu)勢的了解；整合后端職能資源(推薦會 等),挖掘潛在客戶資源。 二、任職要求 1、 具備至少三年的酒店/公寓的開發(fā)、運(yùn)營、工程等工作經(jīng)驗(yàn)，有成功簽約酒店項(xiàng)目者； 2、 良好的表達(dá)溝通能力與問題解決能力； 3、 能夠吃苦耐勞，適應(yīng)出差，負(fù)責(zé)地區(qū)的拓展工作，能經(jīng)常性短期出差； 4、 富有激情，勇于挑戰(zhàn)壓力和高薪。

【崗位職責(zé)】 1、有同樣工作崗位經(jīng)驗(yàn)者優(yōu)先。 2、該崗位隸屬于門店，需要能獨(dú)立處理門店所有人事事務(wù)，在門店獨(dú)立工作1年以上優(yōu)先。 3、協(xié)助門店總經(jīng)理、部門經(jīng)理的員工日常招聘工作，建立用工渠道及人才儲備庫。 4、負(fù)責(zé)辦理普通員工的入職、離職手續(xù), 及人事變動的審核工作。 5、合理調(diào)配酒店的人力資源，并提出有效的建議和意見。 6、負(fù)責(zé)各部門人員編制的審核工作。 7、負(fù)責(zé)員工人事檔案的管理, 及對外公文之草擬和處理。 8、監(jiān)督酒店人事管理相關(guān)制度、員工保險 及福利方面的政策。 7、負(fù)責(zé)各種人事政策的具體實(shí)施及檢查工作。 【崗位要求】 1、大專以上學(xué)歷，有相同崗位工作經(jīng)驗(yàn)3年以上。 2、熟悉員工的有關(guān)法規(guī)和條例；掌握教育學(xué)、心理學(xué)以及酒店管理理論。 3、熟悉員工的規(guī)律、特點(diǎn)和崗位培訓(xùn)工作程序。 4、了解酒店員工的服務(wù)工作規(guī)范和質(zhì)量標(biāo)準(zhǔn)的要求。 5、具有良好的溝通能力和協(xié)調(diào)能力。 6、 具有較強(qiáng)的文字綜合能力和口頭表達(dá)能力。

崗位職責(zé) 1、負(fù)責(zé)協(xié)助運(yùn)營部門員工日常招聘工作。 2、負(fù)責(zé)辦理普通員工的入職、離職手續(xù), 及人事變動的審核工作。 3、合理調(diào)配酒店人力資源，并提出有效的建議和意見。 4、負(fù)責(zé)各部門人員編制的審核工作。 5、協(xié)助總部人力資源正常的執(zhí)行。 崗位要求 1、大專以上學(xué)歷，有相同崗位工作經(jīng)驗(yàn)1年以上。 2、熟悉員工的有關(guān)法規(guī)和條例；掌握教育學(xué)、心理學(xué)以及酒店管理理論。 3、熟悉員工的規(guī)律、特點(diǎn)和崗位培訓(xùn)工作程序。 4、了解酒店員工的服務(wù)工作規(guī)范和質(zhì)量標(biāo)準(zhǔn)的要求。 5、能與有關(guān)部門進(jìn)行溝通和協(xié)調(diào)；有較強(qiáng)的文字綜合能力和口頭表達(dá)能力。

1.負(fù)責(zé)酒店項(xiàng)目調(diào)研分析，選址與評估，合作談判，配合項(xiàng)目籌建期的各項(xiàng)協(xié)調(diào)工作； 2.3年以上酒店開發(fā)經(jīng)驗(yàn)，有較為亮眼的簽約履歷； 3.熟悉酒店開發(fā)流程，具備優(yōu)秀的工作協(xié)調(diào)能力； 4.熟悉酒店管理合同的條款內(nèi)容，具有較為優(yōu)秀的溝通與談判能力。 5.對酒店設(shè)計、工程營建、日常運(yùn)營也有一定的了解。 工作地點(diǎn)：華南、西南、西北、華東、華北、華中

崗位職責(zé) 1、 有藏區(qū)同樣崗位的工作經(jīng)驗(yàn)。 2、全面負(fù)責(zé)酒店的經(jīng)營管理。 3、 建立、健全酒店的組織管理系統(tǒng)，使之合理化、精簡化、高效化。 4、 負(fù)責(zé)實(shí)現(xiàn)酒店的營業(yè)收入指標(biāo)和利潤指標(biāo)。 5、 負(fù)責(zé)制定酒店的經(jīng)營預(yù)算和決算，提出更新改造和投資計劃。 6、 落實(shí)酒店年度財務(wù)預(yù)算，向各部門下達(dá)年度工作指標(biāo)。 7、 督促酒店維修保養(yǎng)工作和酒店安全管理工作。 8、 負(fù)責(zé)做好酒店與各界人士的公共關(guān)系,樹立酒店良好形象。 9、 做好酒店機(jī)構(gòu)設(shè)置、員工編制及重要人事變更。 10、 指導(dǎo)培訓(xùn)工作，培養(yǎng)人才，提高整個酒店的服務(wù)質(zhì)量和員工素質(zhì)。 崗位要求 1、 本科以上學(xué)歷，相關(guān)管理專業(yè)。 2、 從事星級酒店工作10年以上，具有8年以上相關(guān)高層管理工作經(jīng)驗(yàn)。 3、 熟悉酒店各部門服務(wù)及管理流程。 4、 善于管理和經(jīng)營團(tuán)隊(duì)，事業(yè)心強(qiáng)。 5、 有較強(qiáng)的溝通、計劃、決策和綜合判斷能力。

崗位職責(zé) 1、 維護(hù)公司形象積，極提高服務(wù)意識； 2、 協(xié)助總經(jīng)理確立酒店的經(jīng)營計劃（月、季、年）、發(fā)展規(guī)劃及經(jīng)營方針，制定酒店的經(jīng)營管理目標(biāo)，配合總經(jīng)理做好酒店的經(jīng)營管理工作； 3、 按照酒店經(jīng)營和服務(wù)的規(guī)范要求及質(zhì)量標(biāo)準(zhǔn)，協(xié)助總經(jīng)理制定完善酒店的各項(xiàng)規(guī)章制度，建立健全內(nèi)部組織系統(tǒng)，協(xié)調(diào)各部門關(guān)系，建立內(nèi)部合理而有效的運(yùn)行機(jī)制； 4、 協(xié)助總經(jīng)理做好酒店的市場拓展、人力資源開發(fā)和計劃財務(wù)工作； 5、 協(xié)助總經(jīng)理做好酒店的安全管理，切實(shí)抓好酒店的安全生產(chǎn)、食品衛(wèi)生和治安、消防管理工作； 6、 協(xié)助總經(jīng)理做好酒店資產(chǎn)管理，控制酒店?duì)I銷成本，減少浪費(fèi)，提高經(jīng)濟(jì)效益； 7、 負(fù)責(zé)重要客人的接待工作，保持與社會各界的廣泛聯(lián)系，塑造企業(yè)良好的內(nèi)、外部形象； 8、 協(xié)助總經(jīng)理做好酒店的行政及后勤管理工作，重點(diǎn)抓好固定資產(chǎn)的維護(hù)保養(yǎng)、更新和能源管理工作； 9、 協(xié)助總經(jīng)理完成公司下達(dá)的各項(xiàng)指標(biāo)，負(fù)責(zé)檢查酒店以崗位責(zé)任制為起點(diǎn)的《政策與程序》等管理制度的落實(shí)執(zhí)行情況； 10、 協(xié)助總經(jīng)理建立酒店與客戶、供應(yīng)商、合作伙伴、上級主管、政府機(jī)構(gòu)、金融機(jī)構(gòu)、媒體等部門間順暢的渠道； 11、 建立酒店內(nèi)部良好的溝通渠道，協(xié)調(diào)各部門關(guān)系； 12、 營造企業(yè)文化氛圍，塑造和強(qiáng)化酒店客觀價值； 13、 負(fù)責(zé)酒店員工隊(duì)伍建設(shè)，培養(yǎng)、選拔中高層管理人員和優(yōu)秀員工； 14、 協(xié)助總經(jīng)理處理酒店重大突發(fā)事件； 15、 協(xié)助總經(jīng)理監(jiān)督、控制經(jīng)營計劃的實(shí)施過程； 16、 按時完成上級領(lǐng)導(dǎo)交辦的其它工作。

1. 具有大專學(xué)歷及三年以上酒店銷售相關(guān)工作經(jīng)歷 2. 尊重客人需求，認(rèn)真對待客人的提問或投訴，熱衷于滿足客人期望，時刻提供專業(yè)和高水平的服務(wù)質(zhì)量 3. 善于尋求新方法改進(jìn)工作績效 4. 有較強(qiáng)的溝通能力及語言組織能力，清楚流利地闡述觀點(diǎn) 5. 善于解決問題，調(diào)節(jié)沖突，有效分析所有相關(guān)信息，以得出正確結(jié)論 6. 具備良好的相關(guān)財務(wù)知識，關(guān)注財務(wù)狀況，積極采取措施有效節(jié)約成本 7. 愿意接受不定班次工作 8. 具有豐富的客戶資源  

1、負(fù)責(zé)華東區(qū)域內(nèi)酒店加盟項(xiàng)目的開發(fā)工作； 2、帶領(lǐng)團(tuán)隊(duì)完成項(xiàng)目拓展任務(wù)； 3、負(fù)責(zé)尋找適合開設(shè)酒店的物業(yè)和發(fā)展?jié)撛谕顿Y人； 4、負(fù)責(zé)對酒店項(xiàng)目進(jìn)行市場調(diào)研和評估，并向意向加盟商介紹品牌結(jié)合產(chǎn)品理念、加盟模式、公司政策、樹立維護(hù)品牌的良好形象； 5、加盟店簽約并協(xié)助籌建； 6、配合執(zhí)行酒店集團(tuán)品牌宣傳及維護(hù)的相關(guān)事宜。 職位要求： 1、國內(nèi)知名連鎖品牌商務(wù)拓展部門經(jīng)理及以上崗位經(jīng)驗(yàn)； 2、全國金融、地產(chǎn)類經(jīng)理及以上崗位經(jīng)驗(yàn)； 3、投資人、物業(yè)方面資源豐富； 4、有較強(qiáng)的談判能力； 5、有組建團(tuán)隊(duì)和帶領(lǐng)團(tuán)隊(duì)的管理能力； 6、思維敏捷、邏輯清晰、勇于挑戰(zhàn)。 薪資結(jié)構(gòu)： 綜合工資+績效+分紅

崗位要求： 1、中端酒店總經(jīng)理崗位工作滿三年以上，其中在一處擔(dān)任總經(jīng)理崗位滿二年。 2、熟練掌握OTA,數(shù)字敏感，邏輯條理清晰。 3、良好的職業(yè)操守，較強(qiáng)的溝通協(xié)調(diào)及抗壓能力。 4、有進(jìn)取心，有自我驅(qū)動力和學(xué)習(xí)能力。 5、年齡45歲以內(nèi)，大專以上學(xué)歷。 6、服從大區(qū)域委派。 福利待遇： 1、底薪+績效。 2、晉升機(jī)會。 3、提供食宿。 4、提供免費(fèi)培訓(xùn)，帶薪年假等員工福利。

崗位要求： 1、中端酒店總經(jīng)理崗位工作滿三年以上，其中在一處擔(dān)任總經(jīng)理崗位滿二年。 2、熟練掌握OTA,數(shù)字敏感，邏輯條理清晰。 3、良好的職業(yè)操守，較強(qiáng)的溝通協(xié)調(diào)及抗壓能力。 4、有進(jìn)取心，有自我驅(qū)動力和學(xué)習(xí)能力。 5、年齡45歲以內(nèi)，大專以上學(xué)歷。 6、服從大區(qū)域委派。 福利待遇： 1、底薪+績效。 2、晉升機(jī)會。 3、提供食宿。 4、提供免費(fèi)培訓(xùn)，帶薪年假等員工福利。

崗位要求：? 1、中高端酒店總經(jīng)理崗位工作滿五年以上，其中在一處擔(dān)任總經(jīng)理崗位滿三年。 ?2、熟練掌握 OTA ，數(shù)字敏感，邏輯條理清晰。? 3、良好的職業(yè)操守，較強(qiáng)的溝通協(xié)調(diào)及抗壓能力。 ?4、有進(jìn)取心，有自我驅(qū)動力和學(xué)習(xí)能力。 ?5、年齡不限，大專以上學(xué)歷。? 6、全國委派。

崗位要求： 1、中端酒店總經(jīng)理崗位工作滿三年以上，其中在一處擔(dān)任總經(jīng)理崗位滿二年。 2、熟練掌握OTA,數(shù)字敏感，邏輯條理清晰。 3、良好的職業(yè)操守，較強(qiáng)的溝通協(xié)調(diào)及抗壓能力。 4、有進(jìn)取心，有自我驅(qū)動力和學(xué)習(xí)能力。 5、年齡45歲以內(nèi)，大專以上學(xué)歷。 6、服從大區(qū)域委派。 福利待遇： 1、底薪+績效。 2、晉升機(jī)會。 3、提供食宿。 4、提供免費(fèi)培訓(xùn)，帶薪年假等員工福利。

崗位要求： 1、中端酒店總經(jīng)理崗位工作滿三年以上，其中在一處擔(dān)任總經(jīng)理崗位滿二年。 2、熟練掌握OTA,數(shù)字敏感，邏輯條理清晰。 3、良好的職業(yè)操守，較強(qiáng)的溝通協(xié)調(diào)及抗壓能力。 4、有進(jìn)取心，有自我驅(qū)動力和學(xué)習(xí)能力。 5、年齡45歲以內(nèi)，大專以上學(xué)歷。 6、服從大區(qū)域委派。 福利待遇： 1、底薪+績效。 2、晉升機(jī)會。 3、提供食宿。 4、提供免費(fèi)培訓(xùn)，帶薪年假等員工福利。

崗位要求： 1、中端酒店總經(jīng)理崗位工作滿三年以上，其中在一處擔(dān)任總經(jīng)理崗位滿二年。 2、熟練掌握OTA,數(shù)字敏感，邏輯條理清晰。 3、良好的職業(yè)操守，較強(qiáng)的溝通協(xié)調(diào)及抗壓能力。 4、有進(jìn)取心，有自我驅(qū)動力和學(xué)習(xí)能力。 5、年齡45歲以內(nèi)，大專以上學(xué)歷。 6、服從大區(qū)域委派。 福利待遇： 1、底薪+績效。 2、晉升機(jī)會。 3、提供食宿。 4、提供免費(fèi)培訓(xùn)，帶薪年假等員工福利。

崗位工作地點(diǎn)：全國委派 1、全面協(xié)助店總開展酒店運(yùn)營工作； 2、 負(fù)責(zé)運(yùn)營期間的市場開發(fā)和客戶維護(hù)，確保完成公司下達(dá)的收益指標(biāo)； 3、 根據(jù)季節(jié)性變化和酒店周邊市場環(huán)境，制定確實(shí)有效的經(jīng)營策略并執(zhí)行； 4、? 嚴(yán)審查酒店各項(xiàng)成本費(fèi)用支出，并督導(dǎo)酒店節(jié)能工作，確保酒店的運(yùn)營成本和費(fèi)用得到合理控制，達(dá)到預(yù)期的考察指標(biāo)； 5、 貫徹執(zhí)行公司總部的統(tǒng)一質(zhì)量標(biāo)準(zhǔn)，確保服務(wù)、衛(wèi)生質(zhì)量達(dá)到預(yù)定要求； 6、 督導(dǎo)酒店安全工作及設(shè)備設(shè)施維護(hù)，確保設(shè)備設(shè)施的正常運(yùn)展，無任何安全責(zé)任事故發(fā)生； 7、 負(fù)責(zé)酒店的固定資產(chǎn)的保值增值，確保酒店資產(chǎn)的損耗率符合公司規(guī)定； 8、 負(fù)責(zé)酒店員工管理，確保員工的滿意度，貫徹公司的企業(yè)文化和管理制度，營造良好的工作氛圍，合理配備人力資源，協(xié)調(diào)酒店各部門的關(guān)系； 9、負(fù)責(zé)業(yè)主關(guān)系及公共關(guān)的維護(hù)，樹立維護(hù)公司良好品牌形象。 任職資格 1、26-40歲，大專以上學(xué)歷，酒店旅游相關(guān)專業(yè)。 2、3年以上連鎖酒店同崗位管理經(jīng)驗(yàn)，有星級酒店經(jīng)驗(yàn)者優(yōu)先。 3、良好的職業(yè)操守，執(zhí)行力強(qiáng)，能在壓力下開展工作。 4、具備較強(qiáng)的銷售能力、經(jīng)營意識和成本控制能力，有計劃性，工作作風(fēng)嚴(yán)謹(jǐn)，細(xì)致。 5、熱愛服務(wù)行業(yè)并能適應(yīng)酒店的高節(jié)奏。 6、能接受外派者優(yōu)先。

主要職責(zé) Main Duties ? ? 營運(yùn)管理 Operation ? §? 組織每天所在班次的例會，宣布每天的住房率、到店客人、離店客人、會議宴會以及需要特別注意之處。 Conducts daily pre-shift briefings to associates on room occupancy, arrival and departures, functions/ event and special attention that is needed. §? 在日常運(yùn)營中與客房部及其他各部門保持緊密的聯(lián)系。 Liaises with Housekeeping and other related departments on daily operations. §? 禮貌并高效的處理客人的要求及投訴，需要時要向前廳部經(jīng)理匯報，并且確保及時跟進(jìn)。 Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Front Office Manager for necessary action and assure follow up with guests. §? 與客人建立并保持良好的賓客關(guān)系。 Establishes a rapport with guests, maintaining good customer relationship. §? 確保收銀程序能按照嚴(yán)格的標(biāo)準(zhǔn)執(zhí)行，確保每一個程序符合酒店內(nèi)部及財務(wù)部所制定的政策及程序要求。 Ensures that the cashiering procedures are strictly adhered to and that all floats are used appropriately in accordance to Policies & Procedures set by the Hotel and personnel with access to floats comply with internal Policies & Procedures established by Finance. §? 協(xié)調(diào)好各種修葺及維護(hù)工作以確保酒店財產(chǎn)的正常維護(hù)。 Coordinates all Repair and Maintenance and issues repair and maintenance job orders to ensure proper maintenance. §? 在團(tuán)隊(duì)的接待工作中發(fā)揮主動性及創(chuàng)造性，協(xié)調(diào)好與銷售部、餐飲部及其他部門之間的合作。 To exercise initiative and resourcefulness in all aspects of group handling and to co-ordinate and co-operate with Sales, Rooms and F&B departments in all arrangements. §? 積極地宣傳并為酒店獲取業(yè)務(wù)，如：會議宴會、促銷、餐廳和其他業(yè)務(wù)。 To promote and secure business for our hotel, special events, promotions, Outlets and other business. ? §? 向員工灌輸時刻保持主人翁精神，把握每次對客的銷售機(jī)會，并在傳授的過程中身體力行。 To exemplify and instil upon the associate entrepreneurship/ ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel. §? 確保每一個員工能時刻掌握本酒店及各其他姐妹酒店的實(shí)事動態(tài)、服務(wù)/促銷和設(shè)施，以實(shí)現(xiàn)交叉銷售。 To ensure that all staff is constantly updated on accurate information about the Hotel and all sister properties, their services/ promotions and facilities in order to cross sell the Hotels. ? ? 薪資及生產(chǎn)力管理 Payroll & Productivity Management ? §? 通過在整個部門內(nèi)建立靈活的員工編制，實(shí)施高效的薪資管理/資源分配。 這將依據(jù)一個靈活的員工基數(shù)（全職員工和臨時工）、多技能及多任務(wù)的原則。 Exercises efficient Payroll Management/ Resources allocation through the establishment of a flexible workforce throughout the Department. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking. §? 指導(dǎo)下屬確保生產(chǎn)力水平滿足凱悅設(shè)計標(biāo)準(zhǔn)和凱悅酒店集團(tuán)餐飲部營運(yùn)手冊的要求。 Directs subordinates to ensure productivity meets the Hyatt Hotels Corporation Rooms Operations Manual requirement. §? 關(guān)注改進(jìn)生產(chǎn)力水平及在可接受的指引下謹(jǐn)慎管理用品/薪資，確保所有設(shè)備的優(yōu)化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. §? 通過“靈活處理工作”（適當(dāng)情況下）和簡化工作流程，來回顧和不斷探索所有員工的生產(chǎn)力水平改善。 Reviews and constantly seeks productivity level improvements of all associates through the process of “taking work out of the system” (when appropriate) and through streamlining of work process. ? ? 人員管理 People Management ? §? 協(xié)助錄用、挑選并發(fā)展前廳部員工，引導(dǎo)他們在工作中遵循經(jīng)營、財務(wù)及行政管理的理念，確保員工掌握多項(xiàng)技能并承擔(dān)多項(xiàng)工作。 Assists with the recruitment, selection, motivation and development of Front Office associates to work following the operational, financial, administrative philosophies and willing to become multi skilled and perform multi tasks. §? 通過參與管理，根據(jù)酒店制度和程序以及相關(guān)適用法律，對所有前廳部員工進(jìn)行緊密督導(dǎo)。 Through hands-on management, supervises closely all Front Office associates in the performance of their duties in accordance with Policies & Procedures and applicable laws. §? 給具備能力和資源的員工委派適當(dāng)?shù)墓ぷ骱拓?zé)任，在培養(yǎng)和發(fā)展員工的同時確保營運(yùn)標(biāo)準(zhǔn)和安全。 Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. §? 擁護(hù)和支持酒店的培訓(xùn)精神和以人為本的管理哲學(xué)，并和進(jìn)修及培訓(xùn)發(fā)展部經(jīng)理密切合作培養(yǎng)和發(fā)展部門培訓(xùn)員。 Instills and supports the Training initiatives and philosophies of the company and works closely with the Learning and Development Manager and takes active role in the training and development of associates. §? 發(fā)展及協(xié)助針對提高技能和知識的培訓(xùn)活動。 Develops and assists with training activities focused on improving skills and knowledge. §? 確保員工完全理解酒店的規(guī)章制度并遵照執(zhí)行。 Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. ? ? §? 確保所有員工對酒店產(chǎn)品知識、當(dāng)前推廣、政策改變的最新了解及保持高效的內(nèi)部溝通。 Ensures all associates maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication. §? 監(jiān)督員工士氣并提供工作表現(xiàn)及發(fā)展的反饋。 Monitors associate morale and provides mechanism for performance feedback and development. §? 將指導(dǎo)原則及核心價值有效地傳達(dá)給所有層級的員工。 Effectively communicates guiding principles and core values to all levels of associates. §? 確保每一個員工時刻保持并履行高度保護(hù)客人隱私的意識。 Ensures all associates practice the utmost protection of guests’ privacy and confidentiality. ? ? 總則 General ? §? 確保部門的服務(wù)一貫按照部門營運(yùn)手冊的標(biāo)準(zhǔn)，高效、一致和禮貌的完成。 Ensures services provided by the Front Office associates are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Departmental Operations Manual. §? 按要求出席所有會議并作出貢獻(xiàn)。 Attends and contributes to all Meetings as required. §? 確保所有員工始終提供禮貌和專業(yè)的服務(wù)。 Ensures all associates provide courteous and professional service at all times. §? 禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進(jìn)行匯報。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §? 了解關(guān)于員工及行業(yè)關(guān)系的法律、法規(guī)，理解并嚴(yán)格遵守員工手冊中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §? 積極參與員工福利、安全、發(fā)展及健康的活動，并給予建議、咨詢和真實(shí)、恰當(dāng)?shù)姆答仭?Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback. §? 確保高標(biāo)準(zhǔn)的個人形象和儀容儀表。 Ensures high standards of personal presentation & grooming. §? 與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §? 始終展現(xiàn)負(fù)責(zé)的管理和行為，并以積極的形象代表酒店管理團(tuán)隊(duì)和凱悅酒店集團(tuán)。 Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt Hotels Corporation. §? 根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責(zé)。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

【崗位職責(zé)】 1、全面負(fù)責(zé)餐飲部的日常運(yùn)營管理工作，制定并執(zhí)行部門年度經(jīng)營計劃，確保完成營收及利潤指標(biāo) 2、監(jiān)督餐飲服務(wù)質(zhì)量標(biāo)準(zhǔn)執(zhí)行，定期評估服務(wù)流程并提出優(yōu)化方案，提升客戶滿意度 3、負(fù)責(zé)菜單研發(fā)與成本管控，協(xié)調(diào)廚房與前廳工作，優(yōu)化食材采購及庫存管理流程 4、組織員工專業(yè)技能培訓(xùn)，建立績效考核體系，打造高效服務(wù)團(tuán)隊(duì) 5、處理重大客戶投訴及突發(fā)事件，維護(hù)酒店品牌形象 6、分析市場趨勢及競爭對手動態(tài)，策劃季節(jié)性營銷活動及促銷方案 【崗位要求】 1、大專及以上學(xué)歷，酒店管理、餐飲管理或相關(guān)專業(yè)優(yōu)先 2、5年以上高星級酒店餐飲管理經(jīng)驗(yàn)，3年以上同崗位任職經(jīng)歷 3、精通餐飲成本控制、宴會運(yùn)營及食品安全管理體系 4、具備出色的團(tuán)隊(duì)領(lǐng)導(dǎo)力，能有效激勵50人以上團(tuán)隊(duì) 5、持有餐飲職業(yè)經(jīng)理人資格證或HACCP認(rèn)證者優(yōu)先 6、英語口語流利，能處理涉外接待事務(wù)

主要職責(zé) Main Duties ? ? 營運(yùn)管理 Operational §? 按照制定的計劃時間表開展客房服務(wù)和維護(hù)保養(yǎng)工作并高質(zhì)量的完成工作。 Carries out guestroom servicing/ maintenance works according to the established schedule and high ?quality of finishing work. §? 操作指派的機(jī)械設(shè)備或者主機(jī)房，確保按照營業(yè)要求持續(xù)不斷的有效運(yùn)作。 Operates assigned machines/ equipment or “Primary Plant” as to provide continuous and consistent utilities required for operations. §? 依照政策程序，處理所有燃料的運(yùn)送，確認(rèn)，儲存和使用。 Handles the verification, storage and utilisation of all fuel deliveries to the premises as per the established Policies & Procedures. §? 運(yùn)用適當(dāng)正確的工具和物料完成工作。. Maintains trolley with proper tools and materials to complete duties. §? 立即報告領(lǐng)班工作中遇到的困難。 Reports immediately to Team Leader any difficulties in completing jobs. §? 確保所有的工具和設(shè)備一直處于正常而有序的狀態(tài)。 Maintains and ensures all tool and equipment are in good order at all times. §? 保持所有工作區(qū)域的清潔衛(wèi)生，并且高于客房標(biāo)準(zhǔn)。 Maintains the cleanliness and high housekeeping standards in all works areas. §? 落實(shí)已分配的特殊工程項(xiàng)目。 Carries out special projects as assigned. §? 開展并準(zhǔn)時完成所有要求的維護(hù)保養(yǎng)工作，尤其關(guān)注與顧客密切相關(guān)的工作。 Carries out and completes all maintenance requests on time and pays particular attention to guest related jobs. §? 保證工程部儲藏室的物資存貨充足，并嚴(yán)格控制消耗量。 Maintains the Engineering store and keeps close control on consumption of material and inventory. §? 向領(lǐng)班/工程師提交零件和耗用品的采購清單。 Submits request to the Team Leader/ Engineer for the purchases of parts and consumables. §? 協(xié)助控制所有有效消耗，確保酒店所有部門能源的合理利用。 Assists in monitoring and controlling all utility consumption ensuring optimum energy usage by all departments of hotel. §? 協(xié)助監(jiān)控所有設(shè)備效能，為節(jié)能減少消耗出謀劃策。 Assists in monitoring energy efficiency of all equipment; makes recommendations and advises for energy saving to reduce wastage. §? 將所有運(yùn)行設(shè)備的操作手冊和備用零件的清單保存于庫房。 Keeps manuals and spare parts list of all operational equipment in library. §? 隨時隨地嚴(yán)格遵守所有的安全規(guī)則。 Strictly adheres to all safety regulations at all times. §? 根據(jù)通過的功能請求表，協(xié)助處理其它部門的特殊要求。 Provides Engineering assistance for all special request from other operation departments as per approved function request sheets. §? 嚴(yán)格遵循所有工作區(qū)域的清潔程序，在工作中注意保護(hù)周圍環(huán)境。 Strictly adheres to the cleanliness of all work area, protecting the surroundings when executing jobs. §? 一旦發(fā)現(xiàn)設(shè)備或安裝工作出現(xiàn)與安全有關(guān)的反?，F(xiàn)象，立刻報告領(lǐng)班和工程師。 Reports any abnormal conditions noticed at any time in line with safety related equipment or installation to Team Leader/ Engineer. §? 將所有的用完的工具歸還到工具箱或倉庫。 Returns and keeps all tools and equipment in designated cabinet or store after use. ? ? 行政 Administration §? 記錄每天的工作日志 Maintains the Engineering Daily Log Book. §? 及時提交所有顧客/員工的突發(fā)事件報告。 Submits all guest/ employee incident reports on a timely basis. §? 依照酒店的“遺失和拾到”程序，處理并上報“遺失和拾到”項(xiàng)目。 Handles and reports “Lost and Found” items according to the Hotel “Lost and Found” procedures. ? 總則 General §? 確保部門的服務(wù)是高效、連貫，有禮貌的，符合部門操作守則所規(guī)定的標(biāo)準(zhǔn)。 Ensures services provided by Engineering are always available and are always carried out to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual. §? 積極參與所有要求參加的會議。 Attends and contributes to all Meetings as required. §? 確保所有員工始終如一的提供禮貌而專業(yè)的服務(wù)。. Provides courteous and professional service at all times. §? 禮貌而高效的處理顧客和員工的提問，如果不能立即解決的，在適當(dāng)?shù)臅r機(jī)匯報投訴和問題，并及時跟進(jìn)回饋。 Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §? 了解雇員立法和勞資關(guān)系，嚴(yán)格遵循員工手冊的規(guī)章準(zhǔn)則、酒店雇用政策、衛(wèi)生政策和健康安全政策。 Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §? 高標(biāo)準(zhǔn)的要求個人的言行舉止和衣著裝扮。 Ensures high standards of personal presentation & grooming. §? 保持好積極正面的顧客關(guān)系和同事關(guān)系。 Maintains positive guest and colleague interactions with good working relationships. §? 參加所有的核心培訓(xùn)和相關(guān)的技能培訓(xùn)。 Attends all Core training and related skills training. §? 協(xié)助保障顧客和酒店財產(chǎn)的安全。 Assists in maintaining a high level of safety and security for guests and hotel property. §? 必須完全熟悉所有的安全出口，緊急電話號碼和工具。 To be fully conversant with all fire exits, emergency telephone numbers and facilities. §? 承擔(dān)合理的工作職責(zé)和第二職責(zé)，并根據(jù)酒店和公司的需要做相應(yīng)的調(diào)整。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

營運(yùn)管理 Operational   §  遇到客人的投訴或問題，如果不能馬上找到解決辦法，則匯報給領(lǐng)班/副理。 Reports complaints or problems to Team Leader/ Assistant Manager if no immediate solution can be found. §  確保客人得到快速、高效、準(zhǔn)確的入住登記和結(jié)帳離店服務(wù)。 Ensures that guests receive a speedy and efficient check in/ out. §  確保嚴(yán)格遵守酒店的收銀程序；所有備用金都要根據(jù)財務(wù)部設(shè)立的政策和程序合理使用。 Ensures that the cashiering procedures are strictly adhered to, that all floats are used appropriately in accordance to Policies & Procedures set by Finance. §  確保提供給客人的帳單正確，并正確收款。 Ensures that the guests’ bill are presented and collected accordingly. §  保證具有營銷員的態(tài)度，并抓住酒店內(nèi)的一切銷售機(jī)會。 Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel. §  根據(jù)部門運(yùn)營手冊的標(biāo)準(zhǔn)處理所有抵、離店記錄。 Handles all arrival and departure records according to the Standards set in the Departmental Operations Manual. §  遵守預(yù)先設(shè)立的可用房安排及房價控制。 Adheres to pre-set availability and rate controls. §  確保對酒店產(chǎn)品和當(dāng)?shù)厍闆r的高度了解。 Ensures a high level of product knowledge of hotel and local area. §  按照前廳部的程序維護(hù)并最新客人歷史記錄及市場數(shù)據(jù)庫。 Maintains and updates guest history and marketing database as laid down in Front office procedures. §  確保維持高水平的對客服務(wù)。 Ensures a high level of customer service is consistently maintained. §  確保前廳部與其它部門的高度配合。 Ensures a high level of liaison is maintained between Front Office and all other departments within the Hotel. §  確保將任何來自客人或其它部門的反饋及時并準(zhǔn)確地匯報給前廳部經(jīng)理及大堂副理。 Ensures the Front Office Manager or Duty Manager is kept fully aware of any relevant feedback from wither customers or other departments.     §  確保高度了解酒店產(chǎn)品知識，以便在機(jī)會出現(xiàn)時，宣傳/銷售客房、餐廳及其它設(shè)施/活動。 To be knowledgeable and promotes/ upsells Rooms, Outlets and other facilities/ programmes whenever opportunities arises. §  主動向潛在客人推銷金護(hù)照計劃。 Promotes Gold Passport programme to potential guests whenever possible. §  熟知各種航空公司獎勵計劃。 To be knowledgeable with the various airline frequent flyer programmes. §  遵守酒店關(guān)于前廳部的所有制度。 Complies with all hotel policies relating to Front Office. §  遵守前廳部經(jīng)理制定的所有系統(tǒng)和程序。 Complies with all systems and procedures as laid down by the Front Office Manager. §  必要時協(xié)助預(yù)訂部的工作。 Assists with reservations whenever necessary. §  及時處理所有收到及發(fā)出的郵件、傳真、速遞物品及留言。 Handles incoming and outgoing mail, faxes, courier mail, and messages in a timely manner. §  需要時處理基本的商務(wù)中心服務(wù)。 Handles basic Business Centre services when required. §  處理鑰匙并確保遵守安全制度。 Handles keys and ensures Security policies are adhered to. §  按制度處理外匯兌換。 Handles foreign exchange according to policies. §  履行收銀員的職責(zé)；下班時按照定立的標(biāo)準(zhǔn)點(diǎn)齊款項(xiàng)。 Performs cashier functions; balances at the end of the shift according to established standards. §  與禮賓部配合順暢處理行李及運(yùn)輸服務(wù)。 Liaises with Concierge for smooth handling of luggage and transport services. §  負(fù)責(zé)將所收款額分至不同的收入帳項(xiàng)，如洗衣及傳真費(fèi)用。 Is responsible for the posting of all charges brought to the cashiers by different revenue centres, such as laundry and facsimile charges. §  為住店客人兌換外幣。 Exchanges foreign currencies to any in-house guest. §  為客人提供信用卡取現(xiàn)服務(wù)。 Provides guests with cash advances on their credit card. §  獲得散客的信用卡授權(quán)密碼。 Produces authorisation codes from FIT guests’ credit cards. §  通過每天將登記卡及餐廳帳單存檔，保持并檢查所有架格。 Maintains and checks all racks by filing registration cards and Outlet checks on a daily basis. §  確保檢查所有離店客人的帳單并附上相關(guān)的賬目單據(jù)。 Ensures all master folios due to depart have been checked out and have their respective backups attached. §  根據(jù)值班經(jīng)理的批準(zhǔn)，發(fā)出小額現(xiàn)金及零用現(xiàn)金。 Responsible for issuing paid-outs and petty cash once Duty Manager’s approval has been received. §  負(fù)責(zé)登記及發(fā)放保險箱。 Responsible for registration and issuing of safety boxes. §  全面了解酒店提供的所有服務(wù)。 Has a thorough understanding of all the services offered by the Hotel. §  閱讀與前廳部有關(guān)的所有通知。 Reads all memos concerning Front Office. §  當(dāng)班時確保備用金中有足夠基金和零鈔。 Ensures the general float contains sufficient change and funds while on duty. §  確保在下班時準(zhǔn)確及整潔的執(zhí)行關(guān)閉程序，并點(diǎn)清所有賬目。 Ensures the correct closing procedures are carried out in an accurate and tidy manner and that all accounts balance before closing. §  確保在下班時備用金沒有差錯。 Ensures that the float is balanced before finishing the shift. §  當(dāng)班時確保酒店所有基金和財產(chǎn)的安全。 Ensures security of all hotel funds and properties at times whilst on duty. §  完全了解酒店電腦系統(tǒng)的收銀功能。 Has a thorough understanding of all cashiering functions in the Hotel’s computer system.     總則 General   §  按要求出席所有會議并作出貢獻(xiàn)。 Attends and contributes to all Meetings as required. §  始終提供禮貌和專業(yè)的服務(wù)。 Provides courteous and professional service at all times. §  根據(jù)安排參加酒店培訓(xùn)課程，以提高工作技能及知識。 Attends hotel training sessions as scheduled to improve skills and knowledge. §  了解關(guān)于員工及行業(yè)關(guān)系的法律、法規(guī)，理解并嚴(yán)格遵守員工手冊中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  確保高標(biāo)準(zhǔn)的個人形象和儀容儀表。 Ensures high standards of personal presentation and grooming. §  與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §  根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責(zé)。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company. §  根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責(zé)。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

主要負(fù)責(zé)酒店人員招聘 主要職責(zé) Main Duties ? ? 行政 Administration ? §? 確保維持一個有序的、及時更新的人事記錄系統(tǒng)。 Ensures that an organised, up-to-date filing system is maintained for all personnel records. §? 確保每一個員工的錄用程序都符合當(dāng)?shù)氐姆伞?Ensures all employment practices are in keeping with local legislation. §? 確保對于員工檔案及時并保密地管理。 Ensures the timely and confidential management of associate data. §? 將員工信息錄入人力資源系統(tǒng)。 Enters Personnel records into the HR System. §? 確保在員工申請工傷的過程中各種文件恰當(dāng)使用。 Ensuring proper documentation for the process of associate work accidents claim. §? 對于人事經(jīng)理指派的任務(wù)，與當(dāng)?shù)氐膭谫Y機(jī)構(gòu)緊密協(xié)調(diào)合作。 Liaises with the local Labour authority for all related matters as assigned by the Personnel Manager. §? 按時準(zhǔn)備出勤及曠工報表。 Preparation of turnover and absenteeism reports in a timely manner. §? 檢查外包人員考勤。 Check the attendance of outsourcing staff. §? 維護(hù)各種手冊及電子人事信息檔案以確保所有所需記錄的準(zhǔn)確性。 Maintains manual and electronic personnel files, ensuring that required record keeping is accurate. ? ? 面試及遴選 Recruitment and Selection ? §? 協(xié)助完成新員工的錄用、登記，在適當(dāng)?shù)臅r間安排面試的事宜。 Assists in the recruitment process by handling enquiries, registration and arranging interview at appropriate time. §? 維護(hù)所有的應(yīng)聘要求以便從中選擇合適的人選。 Maintains all applications, screens and interviews applicants suitable for positions §? 確保所有的求職申請，不論通過還是拒絕都能在兩周之內(nèi)給予回復(fù)。 Ensures that all applications are reviewed and that acknowledgment/ reject letters are sent out 2 weeks from date of receipt. §? 協(xié)助準(zhǔn)備酒店的招聘資料，使其能夠加強(qiáng)宣傳本酒店的特性和表達(dá)專業(yè)的企業(yè)形象。 Assists in the preparation of recruitment advertisements that reinforces the corporate identity and projects a professional image. §? 與學(xué)術(shù)機(jī)構(gòu)及酒店專業(yè)學(xué)校保持緊密的聯(lián)系。 Maintains close relationship with academic institutions and hotel schools. §? 為國外的應(yīng)聘者準(zhǔn)備簽證所需的相關(guān)文件。 Prepares the documentation process for visa applications for foreign nationals. ? ? 行業(yè)/員工關(guān)系 Industrial/ Associate Relations ? §? 確保與酒店的管理層、員工、政府機(jī)關(guān)、地方團(tuán)體保持專業(yè)并緊密地聯(lián)系。 Ensures close and professional relationships are established and maintained between management, associates, government officials and the local community. §? 確保長期公平的管理員工不滿及行為不端，為糾正不恰當(dāng)?shù)男袨榧胺椒ㄌ峁I(yè)的意見及指導(dǎo)。 Ensures consistent and fair Grievance handling and Misconduct management, providing professional counselling and coaching to correct inappropriate behaviours. ? ? 員工溝通 Associate Communications ? §? 將指導(dǎo)原則及核心價值高效地傳達(dá)給所有層級的員工。 Effectively communicates core values and behavioural standards to all levels of associates. §? 協(xié)助完成對于員工認(rèn)知計劃的協(xié)調(diào)工作。 Assists with the coordination of the associate recognition programmes. §? 協(xié)調(diào)并安排與辭職員工的訪談。 Co-ordinates and arranges outgoing associates for Exit Interview. ? ? 薪資與生產(chǎn)力管理 Payroll & Productivity Management ? §? 關(guān)注改進(jìn)生產(chǎn)力水平及在可接受的指引下謹(jǐn)慎管理用品/薪資，確保所有設(shè)備的優(yōu)化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. §? 確保新技術(shù)和新設(shè)備的使用，“靈活處理工作”的同時提高生產(chǎn)力。 Ensures new technology & equipment are embraced, improving productivity whilst taking work out of the system. §? 確?？记谟涗浤軌虬凑占榷ǖ恼吆统绦蜻M(jìn)行檢查。 Ensures Attendance Record check is being carried out according to the Policies & Procedures. ? ? 人員管理 People Management ? §? 發(fā)展及協(xié)助針對提高技能和知識的培訓(xùn)活動。 Assists with training activities focused on improving skills and knowledge. §? 確保員工完全理解酒店的規(guī)章制度并遵照執(zhí)行。 Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. §? 監(jiān)督員工士氣并提供工作表現(xiàn)及發(fā)展的反饋。 Monitors associate morale and provides mechanism for performance feedback and development. §? 將指導(dǎo)原則及核心價值有效地傳達(dá)給所有層級的員工。 Effectively communicates guiding principles and core values to all levels of associates. ? ? 總則 General ? §? 確保所有員工始終提供禮貌和專業(yè)的服務(wù)。 Ensures all associates provide courteous and professional service at all times. §? 確保所有員工對酒店產(chǎn)品知識、當(dāng)前推廣、政策改變的最新了解及保持高效的內(nèi)部溝通。 Ensures all associates maintain up-to-date awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication. §? 禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進(jìn)行匯報。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §? 了解關(guān)于員工及行業(yè)關(guān)系的法律、法規(guī)，理解并嚴(yán)格遵守員工手冊中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §? 協(xié)助人事經(jīng)理按時準(zhǔn)備人力資源及人事報表。 Assists the Personnel Manager in preparing the Human Resources Report and Manning Report on a timely manner. §? 協(xié)助管理酒店的相關(guān)測評及評估。 Assists with the management of the Hotel Evaluation and Appraisal processes. §? 積極參與員工福利、安全、發(fā)展及健康的活動，并給予建議、咨詢和真實(shí)、恰當(dāng)?shù)姆答仭?Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback. §? 確保高標(biāo)準(zhǔn)的個人形象和儀容儀表。 Ensures high standards of personal presentation & grooming. §? 與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §? 確保并實(shí)施對于辦公室的保密性工作。 Ensures and practices the utmost protection of office’s confidentiality. §? 根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責(zé)。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

主要職責(zé) Main Duties     營運(yùn)管理 Operational   §  協(xié)助前廳部副理確保部門按照既定的理念順暢運(yùn)作，并始終提供禮貌、專業(yè)、快捷、靈活的服務(wù)。 Assists the Assistant Manager in efficiently managing the Department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times. §  在日常運(yùn)營中與客房部及其他各部門保持緊密的聯(lián)系。 Liaises with Housekeeping and other related departments on daily operations. §  禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進(jìn)行匯報。 Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Assistant Manager if no immediate solution can be found. §  與客人建立并保持良好的賓客關(guān)系。 Establishes a rapport with guests, maintaining good customer relationship. §  確保嚴(yán)格遵守收銀及信用卡程序。 Ensures that the cashiering and credit procedures are strictly adhered to. §  與客房部配合，確保嚴(yán)格執(zhí)行既定的清潔計劃。 Organizes and liaises with Housekeeping Department to ensure that the established cleaning schedules are strictly adhered to. §  確保正確處理所有客人的留言、郵件、傳真及包裹。 Ensures that all guests’ messages, mail, fax and parcels are handled and distributed properly. §  確保按照部門運(yùn)營手冊的要求為客人辦理入住及離店手續(xù)。 To ensure that all guests check in/ out are being handled according to the Departmental Operations Manual requirements. §  確保以正確的方式處理客人的信息及文件，以確?？腿诵畔⒌臋C(jī)密性。 Ensures that all guest information and documents are being handled in a proper manner to protect the confidentiality of guest information. §  確保不將客人的房間號提供給未被授權(quán)的人員，最大限度地確保住店客人的安全。 To ensure that guest’s room number is not given to unauthorized person as to ensure maximum security for the in-house guests.       行政 Administration   §  維護(hù)前廳部的日志。 Maintains the Front Office Daily Log Book. §  及時提交所有客人/員工事故報告。 Submits all guest/ associate incident reports. §  依照酒店的“失物招領(lǐng)”程序，處理并上報“失物招領(lǐng)”物品。 Handles and reports “Lost and Found” items according to Hotel’s “Lost and Found” procedure. §  確保所有管理層需要的報告都按照已定的程序被準(zhǔn)確完成及處理。 Ensures all reports required by the authority are accurately completed and handled according to the set procedures.      薪資和生產(chǎn)力管理 Payroll & Productivity Management   §  通過在整個部門內(nèi)建立靈活的員工編制，實(shí)施高效的薪資管理/資源分配。 這將依據(jù)一個靈活的員工基數(shù)（全職員工和臨時工）、多技能及多任務(wù)的原則。 Exercises efficient Payroll Management/ Resources allocation through the establishment of a flexible workforce throughout the Department. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking. §  指導(dǎo)下屬確保生產(chǎn)力水平滿足凱悅設(shè)計標(biāo)準(zhǔn)和凱悅酒店集團(tuán)餐飲部營運(yùn)手冊的要求。 Directs subordinates to ensure productivity meets the Hyatt Hotels Corporation Rooms Operations Manual requirements. §  關(guān)注改進(jìn)生產(chǎn)力水平及在可接受的指引下謹(jǐn)慎管理用品/薪資，確保所有設(shè)備的優(yōu)化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. §  確保新技術(shù)和新設(shè)備的使用，“靈活處理工作”的同時提高生產(chǎn)力。 Ensures new technology & equipment are embraced, improving productivity whilst taking work out of the system.     人員管理 People Management   §  協(xié)助引導(dǎo)前廳部員工在工作中遵循經(jīng)營、財務(wù)及行政管理的理念，確保員工掌握多項(xiàng)技能并承擔(dān)多項(xiàng)工作。 Assists in the development of Front Office associates to work following the operational, financial, administrative philosophies and ensuring associates are multi-skilled and perform multi-tasks. §  通過參與管理，根據(jù)酒店制度和程序以及相關(guān)適用法律，對所有前廳部員工進(jìn)行緊密督導(dǎo)。 Through hands-on management, supervises closely all Front Office associates in the performance of their duties in accordance with Policies & Procedures and applicable laws. §  給具備能力和資源的員工委派適當(dāng)?shù)墓ぷ骱拓?zé)任，在培養(yǎng)和發(fā)展員工的同時確保營運(yùn)標(biāo)準(zhǔn)和安全。 Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. §  擁護(hù)和支持酒店的培訓(xùn)精神和以人為本的管理哲學(xué)，并和前廳部副、進(jìn)修及培訓(xùn)發(fā)展部經(jīng)理、部門培訓(xùn)員密切合作培養(yǎng)和發(fā)展員工。 Embraces and supports the Training initiatives and philosophies of the company and works closely with the Assistant Manager-Front Office, Learning and Development Manager and Departmental Trainers for the development of his/ her subordinates as well as self-development.     §  發(fā)展及協(xié)助針對提高技能和知識的培訓(xùn)活動。 Develops and assists with training activities focused on improving Front Office associates’ skills and knowledge. §  確保員工完全理解酒店的規(guī)章制度并遵照執(zhí)行。 Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. §  監(jiān)督員工士氣并提供工作表現(xiàn)及發(fā)展的反饋。 Monitors associate morale and provides mechanism for performance feedback and development. §  進(jìn)行員工年度表現(xiàn)發(fā)展評估，提供真實(shí)和準(zhǔn)確的回饋。 Conducts annual Performance Development, providing honest and appropriate feedback. §  將指導(dǎo)原則及核心價值有效地傳達(dá)給所有層級的員工。 Effectively communicates guiding principles and core values to subordinates.     總則 General   §  確保所有員工對酒店產(chǎn)品知識、當(dāng)前推廣、政策改變的最新了解及保持高效的內(nèi)部溝通。 Ensures all associates maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication. §  確保部門的服務(wù)一貫按照部門營運(yùn)手冊的標(biāo)準(zhǔn)，高效、一致和禮貌的完成。 Ensures services provided by the Front Office associates are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Departmental Operations Manual. §  按要求出席所有會議并作出貢獻(xiàn)。 Attends and contributes to all meetings as required. §  確保所有員工始終提供禮貌和專業(yè)的服務(wù)。 Ensures all Guest Service Agents provide courteous and professional service at all times §  禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進(jìn)行匯報。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §  確保前廳部員工按照政府部門的要求執(zhí)行所有程序。 Ensures all Front Office associates adopt and practice all procedures as required by the Government bureaus. §  對當(dāng)?shù)丨h(huán)境具有扎實(shí)及最新的了解，如城市的餐廳、購物區(qū)。 To have a sound knowledge of the local environment such as restaurants and shopping areas within the city. §  了解關(guān)于員工及行業(yè)關(guān)系的法律、法規(guī)，理解并嚴(yán)格遵守員工手冊中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  積極參與員工福利、安全、發(fā)展及健康的活動，并給予建議、咨詢和真實(shí)、恰當(dāng)?shù)姆答仭?Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback. §  確保所有賓客服務(wù)員準(zhǔn)時到崗。 Ensures all Guest Service Agents report for duty on time. §  確保所有賓客服務(wù)員始終有高標(biāo)準(zhǔn)的個人形象和儀容儀表。 Ensures all Guest Service Agents maintain a high standard of personal presentation & grooming at all time. §  與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §  始終展現(xiàn)負(fù)責(zé)的管理和行為，并以積極的形象代表酒店管理團(tuán)隊(duì)和凱悅酒店集團(tuán)。 Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt Hotels Corporation.     §  根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責(zé)。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

主要職責(zé) Main Duties ?? 行政管理 Administration ? §? 確保信息系統(tǒng)部全部辦公設(shè)備及耗材完好可用。 Ensures the availability of any stationery or consumables required by any I.S. systems. ? 對客服務(wù) Customer Service ? §? 提供高水平的專業(yè)技能，禮貌、熱情、周到地服務(wù)于其他員工（內(nèi)部客人）和部門的訪客。 Provides the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division. §? 遇到客人和同事投訴或反映問題時要禮貌地詢問情況，如果不能立刻解決，要及時跟進(jìn)并反饋進(jìn)展情況。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up. §? 積極與客人和同事保持良好的工作關(guān)系。 Maintains positive guest and colleague interactions with good working relationships. ? 財務(wù)管理 Financial ? §? 確保工作成果達(dá)到凱悅設(shè)置的標(biāo)準(zhǔn)規(guī)格，并和凱悅國際信息操作手冊保持一致。 Ensures productivity meets standards given in accordance with Hyatt Design Standards and Criteria and the Hyatt International IS Operations Manual. §? 確保使用新的技術(shù)和設(shè)備，提高工作效率的同時簡化工序。 Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system. ? 營運(yùn)管理 Operational ? §? 檢查每日系統(tǒng)運(yùn)作工作，并將發(fā)生的異常報告給信息系統(tǒng)部副經(jīng)理。 To be involved in daily audit work on operation and to advice the Assistant Information Systems Manager for any abnormal happenings. §? 協(xié)助授權(quán)用戶操作酒店的信息系統(tǒng)硬件，各種各樣的電子元件，并幫助他們使用個人電腦。 To assist authorized users in relation to operation of the hotel’s I.S. system hardware, various modules and supporting personal computers. §? 確保所有信息系統(tǒng)設(shè)備的預(yù)防性維護(hù)執(zhí)行適當(dāng)。 To ensure that preventive maintenance required by any I.S. equipment in the hotel is carried out appropriately. §? 系統(tǒng)或者機(jī)器零件出問題時及時協(xié)調(diào)、修理，或?qū)⒅凸?yīng)商返修。 To coordinate the timely repair and return to service of any faulty systems or items of equipment. §? 檢查已建立的程序的執(zhí)行情況，確保所有信息系統(tǒng)的數(shù)據(jù)備份。 To check on the established procedures to ensure the backup of data in any I.S. system. §? 無論是軟件還是硬件產(chǎn)生故障時，重新建立數(shù)據(jù)系統(tǒng)。 To assist to rebuild data corrupted by either hardware or software faults. §? 安排夜審工作及其他規(guī)律性的系統(tǒng)處理報告。 To arrange the distribution of Night Audit and other regularly system produced reports. ? 人事管理 Personnel ? §? 支持人本思想的落實(shí)，示范并加強(qiáng)凱悅價值觀和文化特征。 Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. §? 完全理解并遵循員工守則和規(guī)范。 Have a complete understanding of and adhere to associate rules and regulations. §? 遵守所有酒店、公司及地方法規(guī)，以及酒店政策和程序中與防火、危害和安全相關(guān)的部分。 Follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. §? 協(xié)助反饋員工問卷抽查的結(jié)果，確保其做出了相關(guān)改變。 Assists to feedback the results of the Associate Opinion Survey and to ensure that the relevant changes are implemented. ? 其他職責(zé) Other Duties ? §? 確保高標(biāo)準(zhǔn)的個人形象和修養(yǎng)。 Ensures high standards of personal presentation and grooming. §? 在任何時間表現(xiàn)負(fù)責(zé)的管理和行為，以積極的形象代表酒店管理團(tuán)隊(duì)及凱悅國際。 Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International. §? 根據(jù)行業(yè)、公司和酒店對信息系統(tǒng)部的指引回應(yīng)需求做出改變。 Responds to changes in the Information Systems function as dictated by the industry, company and hotel. §? 閱讀并完全理解酒店的員工手冊，遵守酒店相關(guān)的規(guī)章制度，尤其是與火災(zāi)、衛(wèi)生、健康和安全有關(guān)的政策和程序。 Reads the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety. §? 按要求出席培訓(xùn)課程和會議。 Attends all training and meetings as required. §? 執(zhí)行任何合理的任務(wù)及額外職責(zé)。 Carries out any other reasonable duties and responsibilities as assigned.

主要職責(zé) Main Duties ? ? 行政 Administration ? §? 確保維護(hù)一個有組織的、及時更新的人事記錄檔案系統(tǒng)。 Ensures that an organised, up-to-date filing system is maintained for all personnel records. §? 確保所有員工的行為都能符合當(dāng)?shù)氐姆伞?Ensures all employment practices are in keeping with local legislation. §? 確保對于員工的檔案資料進(jìn)行及時并保密地管理。 Ensures the timely and confidential management of associate data. §? 確保人事紀(jì)錄錄入人力資源系統(tǒng)。 Enters Personnel records into the HR System. §? 確保在員工申請工傷的過程中各種文件恰當(dāng)使用。 Ensuring proper documentation for the process of associate work accidents claim. §? 根據(jù)人事經(jīng)理所指派的任務(wù)，與當(dāng)?shù)氐膭谫Y機(jī)構(gòu)緊密協(xié)調(diào)合作。 Liaises with the local Labour authority for all related matters as assigned by the Personnel Manager. §? 按時準(zhǔn)備員工離職及曠工報表。 Preparation of turnover and absenteeism reports in a timely manner.?? §? 協(xié)助檢查員工餐廳的食品質(zhì)量及衛(wèi)生狀況。 Assists in checking the food quality and cleanliness of the Associate Restaurant. §? 維護(hù)各種手冊及電子人事檔案以確保所有所需記錄的正確性。 Maintains manual and electronic personnel files, ensuring that required record keeping is accurate. §? 協(xié)助檢查以確保所有員工設(shè)施能夠按照標(biāo)準(zhǔn)得到維護(hù)，例如員工更衣柜、員工餐廳、員工宿舍以及員工吸煙區(qū)。 Assists by checking to ensure all associate facilities are maintained within standards, i.e. Associate lockers, Associate Restaurant, Associate Dormitory and Associate smoking area. ? ? 錄用及遴選 Recruitment and Selection ? §? 協(xié)助完成新員工的錄用、登記，在適當(dāng)?shù)臅r間安排面試的事宜。 Assists in the recruitment process by handling enquiries, registration and arranging interview at appropriate time. §? 維護(hù)所有的應(yīng)聘要求以便從中選擇合適的人選。 Maintains all applications, screens and interviews applicants suitable for positions §? 確保查閱所有的求職申請，不論通過還是拒絕都能在兩周之內(nèi)給予回復(fù)。 Ensures that all applications are reviewed and that acknowledgment/ reject letters are sent out 2 weeks from date of receipt. §? 協(xié)助準(zhǔn)備酒店的招聘資料，使其能夠加強(qiáng)宣傳本酒店的特性和表達(dá)專業(yè)的企業(yè)形象。 Assists in the preparation of recruitment advertisements that reinforces the corporate identity and projects a professional image. §? 與相關(guān)學(xué)術(shù)機(jī)構(gòu)及酒店專業(yè)學(xué)校保持緊密地聯(lián)系。 Maintains close relationship with academic institutions and hotel schools. ? ? 薪資與生產(chǎn)力管理 Payroll and Productivity Management ? §? 關(guān)注改進(jìn)生產(chǎn)力水平及在可接受的指引下謹(jǐn)慎管理用品/薪資，確保所有設(shè)備的優(yōu)化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. §? 確保新技術(shù)和新設(shè)備的使用，“靈活處理工作”的同時提高生產(chǎn)力。 Ensures new technology & equipment are embraced, improving productivity whilst taking work out of the system. §? 確?？记谟涗浤軌虬凑占榷ǖ恼吆统绦蜻M(jìn)行檢查。 Ensures Attendance Record check is being carried out according to the Policies & Procedures. ? ? 相關(guān)產(chǎn)業(yè)關(guān)系的維持 Industrial Relations ? §? 確保與酒店的管理層、員工、其他酒店、政府官員及當(dāng)?shù)厣鐖F(tuán)保持緊密并專業(yè)的聯(lián)系。 Ensures close and professional relationships are established and maintained between management, associates, other hotels, government officials and the local community. §? 確保長期公平的管理員工不滿及行為不端，為糾正不恰當(dāng)?shù)男袨榧胺椒ㄌ峁I(yè)的意見及指導(dǎo)。 Ensures consistent and fair Grievance handling and Misconduct management, providing professional counselling and coaching to correct inappropriate behaviours. ? ? 員工溝通 Associate Communications ? §? 將核心價值觀及行為標(biāo)準(zhǔn)有效地傳達(dá)給所有層級的員工。 Effectively communicates core values and behavioural standards to all levels of associates. §? 協(xié)助管理員工認(rèn)知計劃。 Assists with the coordination of the associate recognition programmes. §? 協(xié)調(diào)并安排與辭職員工的訪談。 Co-ordinates and arranges outgoing associates for Exit Interview. ? ? 人員管理 People Management ? §? 發(fā)展及協(xié)助針對提高技能和知識的培訓(xùn)活動。 Assists with training activities focused on improving skills and knowledge. §? 確保員工完全理解酒店的規(guī)章制度并遵照執(zhí)行。 Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. §? 監(jiān)督員工士氣并提供工作表現(xiàn)及發(fā)展的反饋。 Monitors associate morale and provides mechanism for performance feedback and development. §? 將指導(dǎo)原則及核心價值有效地傳達(dá)給所有層級的員工。 Effectively communicates guiding principles and core values to all levels of associates. ? ? 總則 General ? §? 確保所有員工始終提供禮貌和專業(yè)的服務(wù)。 Ensures all associates provide courteous and professional service at all times. §? 確保所有員工對酒店產(chǎn)品知識、當(dāng)前推廣、政策改變的最新了解及保持高效的內(nèi)部溝通。 Ensures all associates maintain up-to-date awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication. §? 禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進(jìn)行匯報。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §? 了解關(guān)于員工及行業(yè)關(guān)系的法律、法規(guī)，理解并嚴(yán)格遵守員工手冊中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §? 協(xié)助人事經(jīng)理按時準(zhǔn)備人力資源及人事報表。 Assists the Personnel Manager in preparing the Human Resources Report and Manning Report on a timely manner. §? 協(xié)助管理酒店的相關(guān)測評及評估。 Assists with the management of the Hotel Evaluation and Appraisal processes. §? 積極參與員工福利、安全、發(fā)展及健康的活動，并給予建議、咨詢和真實(shí)、恰當(dāng)?shù)姆答仭?Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback. §? 確保高標(biāo)準(zhǔn)的個人形象和儀容儀表。 Ensures high standards of personal presentation & grooming. §? 與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §? 確保并實(shí)施對于辦公室的保密性工作。 Ensures and practices the utmost protection of office’s confidentiality. §? 根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責(zé)。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.