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【崗位職責(zé)】 1、全面負(fù)責(zé)中餐廳的日常運(yùn)營(yíng)管理工作，包括人員調(diào)配、服務(wù)標(biāo)準(zhǔn)執(zhí)行及質(zhì)量控制； 2、制定并落實(shí)餐廳的銷(xiāo)售計(jì)劃及成本控制方案，確保經(jīng)營(yíng)目標(biāo)的達(dá)成； 3、監(jiān)督食品出品質(zhì)量、服務(wù)流程及衛(wèi)生標(biāo)準(zhǔn)，提升顧客滿意度； 4、負(fù)責(zé)餐廳員工的培訓(xùn)、考核及團(tuán)隊(duì)建設(shè)，提高整體服務(wù)水平； 5、處理顧客投訴及突發(fā)事件，維護(hù)酒店品牌形象； 6、與廚房及其他部門(mén)保持高效溝通，協(xié)調(diào)資源以?xún)?yōu)化運(yùn)營(yíng)效率； 7、定期分析經(jīng)營(yíng)數(shù)據(jù)，提出改進(jìn)建議并推動(dòng)執(zhí)行。 【崗位要求】 1、具備較強(qiáng)的餐飲服務(wù)管理能力，熟悉中餐廳運(yùn)營(yíng)流程及標(biāo)準(zhǔn)； 2、良好的溝通協(xié)調(diào)能力，能有效領(lǐng)導(dǎo)團(tuán)隊(duì)并處理突發(fā)情況； 3、對(duì)菜品質(zhì)量、服務(wù)細(xì)節(jié)及成本控制有敏銳的洞察力； 4、具備較強(qiáng)的抗壓能力及客戶導(dǎo)向意識(shí)； 5、有酒店或高端餐飲行業(yè)相關(guān)經(jīng)驗(yàn)者優(yōu)先； 6、能適應(yīng)彈性工作時(shí)間，包括周末及節(jié)假日。

主要職責(zé) Main Duties ? ? 行政 Administration ? §? 確保維護(hù)一個(gè)有組織的、及時(shí)更新的人事記錄檔案系統(tǒng)。 Ensures that an organised, up-to-date filing system is maintained for all personnel records. §? 確保所有員工的行為都能符合當(dāng)?shù)氐姆伞?Ensures all employment practices are in keeping with local legislation. §? 確保對(duì)于員工的檔案資料進(jìn)行及時(shí)并保密地管理。 Ensures the timely and confidential management of associate data. §? 確保人事紀(jì)錄錄入人力資源系統(tǒng)。 Enters Personnel records into the HR System. §? 確保在員工申請(qǐng)工傷的過(guò)程中各種文件恰當(dāng)使用。 Ensuring proper documentation for the process of associate work accidents claim. §? 根據(jù)人事經(jīng)理所指派的任務(wù)，與當(dāng)?shù)氐膭谫Y機(jī)構(gòu)緊密協(xié)調(diào)合作。 Liaises with the local Labour authority for all related matters as assigned by the Personnel Manager. §? 按時(shí)準(zhǔn)備員工離職及曠工報(bào)表。 Preparation of turnover and absenteeism reports in a timely manner.?? §? 協(xié)助檢查員工餐廳的食品質(zhì)量及衛(wèi)生狀況。 Assists in checking the food quality and cleanliness of the Associate Restaurant. §? 維護(hù)各種手冊(cè)及電子人事檔案以確保所有所需記錄的正確性。 Maintains manual and electronic personnel files, ensuring that required record keeping is accurate. §? 協(xié)助檢查以確保所有員工設(shè)施能夠按照標(biāo)準(zhǔn)得到維護(hù)，例如員工更衣柜、員工餐廳、員工宿舍以及員工吸煙區(qū)。 Assists by checking to ensure all associate facilities are maintained within standards, i.e. Associate lockers, Associate Restaurant, Associate Dormitory and Associate smoking area. ? ? 錄用及遴選 Recruitment and Selection ? §? 協(xié)助完成新員工的錄用、登記，在適當(dāng)?shù)臅r(shí)間安排面試的事宜。 Assists in the recruitment process by handling enquiries, registration and arranging interview at appropriate time. §? 維護(hù)所有的應(yīng)聘要求以便從中選擇合適的人選。 Maintains all applications, screens and interviews applicants suitable for positions §? 確保查閱所有的求職申請(qǐng)，不論通過(guò)還是拒絕都能在兩周之內(nèi)給予回復(fù)。 Ensures that all applications are reviewed and that acknowledgment/ reject letters are sent out 2 weeks from date of receipt. §? 協(xié)助準(zhǔn)備酒店的招聘資料，使其能夠加強(qiáng)宣傳本酒店的特性和表達(dá)專(zhuān)業(yè)的企業(yè)形象。 Assists in the preparation of recruitment advertisements that reinforces the corporate identity and projects a professional image. §? 與相關(guān)學(xué)術(shù)機(jī)構(gòu)及酒店專(zhuān)業(yè)學(xué)校保持緊密地聯(lián)系。 Maintains close relationship with academic institutions and hotel schools. ? ? 薪資與生產(chǎn)力管理 Payroll and Productivity Management ? §? 關(guān)注改進(jìn)生產(chǎn)力水平及在可接受的指引下謹(jǐn)慎管理用品/薪資，確保所有設(shè)備的優(yōu)化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. §? 確保新技術(shù)和新設(shè)備的使用，“靈活處理工作”的同時(shí)提高生產(chǎn)力。 Ensures new technology & equipment are embraced, improving productivity whilst taking work out of the system. §? 確?？记谟涗浤軌虬凑占榷ǖ恼吆统绦蜻M(jìn)行檢查。 Ensures Attendance Record check is being carried out according to the Policies & Procedures. ? ? 相關(guān)產(chǎn)業(yè)關(guān)系的維持 Industrial Relations ? §? 確保與酒店的管理層、員工、其他酒店、政府官員及當(dāng)?shù)厣鐖F(tuán)保持緊密并專(zhuān)業(yè)的聯(lián)系。 Ensures close and professional relationships are established and maintained between management, associates, other hotels, government officials and the local community. §? 確保長(zhǎng)期公平的管理員工不滿及行為不端，為糾正不恰當(dāng)?shù)男袨榧胺椒ㄌ峁?zhuān)業(yè)的意見(jiàn)及指導(dǎo)。 Ensures consistent and fair Grievance handling and Misconduct management, providing professional counselling and coaching to correct inappropriate behaviours. ? ? 員工溝通 Associate Communications ? §? 將核心價(jià)值觀及行為標(biāo)準(zhǔn)有效地傳達(dá)給所有層級(jí)的員工。 Effectively communicates core values and behavioural standards to all levels of associates. §? 協(xié)助管理員工認(rèn)知計(jì)劃。 Assists with the coordination of the associate recognition programmes. §? 協(xié)調(diào)并安排與辭職員工的訪談。 Co-ordinates and arranges outgoing associates for Exit Interview. ? ? 人員管理 People Management ? §? 發(fā)展及協(xié)助針對(duì)提高技能和知識(shí)的培訓(xùn)活動(dòng)。 Assists with training activities focused on improving skills and knowledge. §? 確保員工完全理解酒店的規(guī)章制度并遵照?qǐng)?zhí)行。 Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. §? 監(jiān)督員工士氣并提供工作表現(xiàn)及發(fā)展的反饋。 Monitors associate morale and provides mechanism for performance feedback and development. §? 將指導(dǎo)原則及核心價(jià)值有效地傳達(dá)給所有層級(jí)的員工。 Effectively communicates guiding principles and core values to all levels of associates. ? ? 總則 General ? §? 確保所有員工始終提供禮貌和專(zhuān)業(yè)的服務(wù)。 Ensures all associates provide courteous and professional service at all times. §? 確保所有員工對(duì)酒店產(chǎn)品知識(shí)、當(dāng)前推廣、政策改變的最新了解及保持高效的內(nèi)部溝通。 Ensures all associates maintain up-to-date awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication. §? 禮貌而高效的處理客人和員工詢(xún)問(wèn)，對(duì)不能立即解決的投訴和問(wèn)題進(jìn)行匯報(bào)。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §? 了解關(guān)于員工及行業(yè)關(guān)系的法律、法規(guī)，理解并嚴(yán)格遵守員工手冊(cè)中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §? 協(xié)助人事經(jīng)理按時(shí)準(zhǔn)備人力資源及人事報(bào)表。 Assists the Personnel Manager in preparing the Human Resources Report and Manning Report on a timely manner. §? 協(xié)助管理酒店的相關(guān)測(cè)評(píng)及評(píng)估。 Assists with the management of the Hotel Evaluation and Appraisal processes. §? 積極參與員工福利、安全、發(fā)展及健康的活動(dòng)，并給予建議、咨詢(xún)和真實(shí)、恰當(dāng)?shù)姆答仭?Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback. §? 確保高標(biāo)準(zhǔn)的個(gè)人形象和儀容儀表。 Ensures high standards of personal presentation & grooming. §? 與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §? 確保并實(shí)施對(duì)于辦公室的保密性工作。 Ensures and practices the utmost protection of office’s confidentiality. §? 根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責(zé)。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

財(cái)務(wù)回報(bào) ·?????????根據(jù)在銷(xiāo)售策略中既定目標(biāo)，向新的、現(xiàn)有的、有可能的客戶進(jìn)行銷(xiāo)售，并與其談判商定最適合的價(jià)格以爭(zhēng)取最大的利潤(rùn)。 ·?????????指導(dǎo)和進(jìn)行市場(chǎng)調(diào)研和分析。 ·?????????和上級(jí)領(lǐng)導(dǎo)一起進(jìn)行編制和管理部門(mén)預(yù)算。 員工團(tuán)隊(duì) ·?????????與所在區(qū)域內(nèi)的洲際酒店集團(tuán)成員和區(qū)域預(yù)訂辦公室保持定期聯(lián)系。 ·?????????及時(shí)與運(yùn)營(yíng)部門(mén)進(jìn)行溝通。 ·?????????協(xié)助新產(chǎn)品和服務(wù)的準(zhǔn)備工作。 ·?????????按市場(chǎng)銷(xiāo)售總監(jiān)與地區(qū)經(jīng)理們的指示執(zhí)行相關(guān)工作。 賓客體驗(yàn) ·?????????通過(guò)客戶管理，向現(xiàn)有的客戶提供服務(wù)。 ·?????????設(shè)立和保持定期的銷(xiāo)售拜訪模式每天6個(gè)銷(xiāo)售拜訪或者20個(gè)電話銷(xiāo)售拜訪，與目標(biāo)市場(chǎng)的主要人物會(huì)面并提交每日銷(xiāo)售拜訪報(bào)告和每周銷(xiāo)售計(jì)劃。 企業(yè)責(zé)任 ·?????????在洲際酒店集團(tuán)的范圍內(nèi)將銷(xiāo)售線索提供給適合的人員。 ·?????????根據(jù)酒店的營(yíng)業(yè)需要，與業(yè)務(wù)聯(lián)系人、會(huì)務(wù)策劃者、游客和會(huì)展局、旅行社、旅游運(yùn)營(yíng)商、航空公司、公司客戶、政府部門(mén)和其它客人發(fā)展并保持聯(lián)系。 ·?????????監(jiān)測(cè)現(xiàn)有業(yè)務(wù)，并在銷(xiāo)售策略會(huì)上提出建議以擴(kuò)大業(yè)務(wù)。 ·?????????發(fā)展現(xiàn)有業(yè)務(wù)，并建立和尋找發(fā)展業(yè)務(wù)的機(jī)會(huì)。 ·?????????通過(guò)參與當(dāng)?shù)厥袌?chǎng)的各種活動(dòng)在當(dāng)?shù)厥袌?chǎng)上樹(shù)立良好形象。

主要職責(zé) Main Duties ? ? 營(yíng)運(yùn)管理 Operation ? §? 組織每天所在班次的例會(huì)，宣布每天的住房率、到店客人、離店客人、會(huì)議宴會(huì)以及需要特別注意之處。 Conducts daily pre-shift briefings to associates on room occupancy, arrival and departures, functions/ event and special attention that is needed. §? 在日常運(yùn)營(yíng)中與客房部及其他各部門(mén)保持緊密的聯(lián)系。 Liaises with Housekeeping and other related departments on daily operations. §? 禮貌并高效的處理客人的要求及投訴，需要時(shí)要向前廳部經(jīng)理匯報(bào)，并且確保及時(shí)跟進(jìn)。 Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Front Office Manager for necessary action and assure follow up with guests. §? 與客人建立并保持良好的賓客關(guān)系。 Establishes a rapport with guests, maintaining good customer relationship. §? 確保收銀程序能按照嚴(yán)格的標(biāo)準(zhǔn)執(zhí)行，確保每一個(gè)程序符合酒店內(nèi)部及財(cái)務(wù)部所制定的政策及程序要求。 Ensures that the cashiering procedures are strictly adhered to and that all floats are used appropriately in accordance to Policies & Procedures set by the Hotel and personnel with access to floats comply with internal Policies & Procedures established by Finance. §? 協(xié)調(diào)好各種修葺及維護(hù)工作以確保酒店財(cái)產(chǎn)的正常維護(hù)。 Coordinates all Repair and Maintenance and issues repair and maintenance job orders to ensure proper maintenance. §? 在團(tuán)隊(duì)的接待工作中發(fā)揮主動(dòng)性及創(chuàng)造性，協(xié)調(diào)好與銷(xiāo)售部、餐飲部及其他部門(mén)之間的合作。 To exercise initiative and resourcefulness in all aspects of group handling and to co-ordinate and co-operate with Sales, Rooms and F&B departments in all arrangements. §? 積極地宣傳并為酒店獲取業(yè)務(wù)，如：會(huì)議宴會(huì)、促銷(xiāo)、餐廳和其他業(yè)務(wù)。 To promote and secure business for our hotel, special events, promotions, Outlets and other business. ? §? 向員工灌輸時(shí)刻保持主人翁精神，把握每次對(duì)客的銷(xiāo)售機(jī)會(huì)，并在傳授的過(guò)程中身體力行。 To exemplify and instil upon the associate entrepreneurship/ ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel. §? 確保每一個(gè)員工能時(shí)刻掌握本酒店及各其他姐妹酒店的實(shí)事動(dòng)態(tài)、服務(wù)/促銷(xiāo)和設(shè)施，以實(shí)現(xiàn)交叉銷(xiāo)售。 To ensure that all staff is constantly updated on accurate information about the Hotel and all sister properties, their services/ promotions and facilities in order to cross sell the Hotels. ? ? 薪資及生產(chǎn)力管理 Payroll & Productivity Management ? §? 通過(guò)在整個(gè)部門(mén)內(nèi)建立靈活的員工編制，實(shí)施高效的薪資管理/資源分配。 這將依據(jù)一個(gè)靈活的員工基數(shù)（全職員工和臨時(shí)工）、多技能及多任務(wù)的原則。 Exercises efficient Payroll Management/ Resources allocation through the establishment of a flexible workforce throughout the Department. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking. §? 指導(dǎo)下屬確保生產(chǎn)力水平滿足凱悅設(shè)計(jì)標(biāo)準(zhǔn)和凱悅酒店集團(tuán)餐飲部營(yíng)運(yùn)手冊(cè)的要求。 Directs subordinates to ensure productivity meets the Hyatt Hotels Corporation Rooms Operations Manual requirement. §? 關(guān)注改進(jìn)生產(chǎn)力水平及在可接受的指引下謹(jǐn)慎管理用品/薪資，確保所有設(shè)備的優(yōu)化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. §? 通過(guò)“靈活處理工作”（適當(dāng)情況下）和簡(jiǎn)化工作流程，來(lái)回顧和不斷探索所有員工的生產(chǎn)力水平改善。 Reviews and constantly seeks productivity level improvements of all associates through the process of “taking work out of the system” (when appropriate) and through streamlining of work process. ? ? 人員管理 People Management ? §? 協(xié)助錄用、挑選并發(fā)展前廳部員工，引導(dǎo)他們?cè)诠ぷ髦凶裱?jīng)營(yíng)、財(cái)務(wù)及行政管理的理念，確保員工掌握多項(xiàng)技能并承擔(dān)多項(xiàng)工作。 Assists with the recruitment, selection, motivation and development of Front Office associates to work following the operational, financial, administrative philosophies and willing to become multi skilled and perform multi tasks. §? 通過(guò)參與管理，根據(jù)酒店制度和程序以及相關(guān)適用法律，對(duì)所有前廳部員工進(jìn)行緊密督導(dǎo)。 Through hands-on management, supervises closely all Front Office associates in the performance of their duties in accordance with Policies & Procedures and applicable laws. §? 給具備能力和資源的員工委派適當(dāng)?shù)墓ぷ骱拓?zé)任，在培養(yǎng)和發(fā)展員工的同時(shí)確保營(yíng)運(yùn)標(biāo)準(zhǔn)和安全。 Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. §? 擁護(hù)和支持酒店的培訓(xùn)精神和以人為本的管理哲學(xué)，并和進(jìn)修及培訓(xùn)發(fā)展部經(jīng)理密切合作培養(yǎng)和發(fā)展部門(mén)培訓(xùn)員。 Instills and supports the Training initiatives and philosophies of the company and works closely with the Learning and Development Manager and takes active role in the training and development of associates. §? 發(fā)展及協(xié)助針對(duì)提高技能和知識(shí)的培訓(xùn)活動(dòng)。 Develops and assists with training activities focused on improving skills and knowledge. §? 確保員工完全理解酒店的規(guī)章制度并遵照?qǐng)?zhí)行。 Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. ? ? §? 確保所有員工對(duì)酒店產(chǎn)品知識(shí)、當(dāng)前推廣、政策改變的最新了解及保持高效的內(nèi)部溝通。 Ensures all associates maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication. §? 監(jiān)督員工士氣并提供工作表現(xiàn)及發(fā)展的反饋。 Monitors associate morale and provides mechanism for performance feedback and development. §? 將指導(dǎo)原則及核心價(jià)值有效地傳達(dá)給所有層級(jí)的員工。 Effectively communicates guiding principles and core values to all levels of associates. §? 確保每一個(gè)員工時(shí)刻保持并履行高度保護(hù)客人隱私的意識(shí)。 Ensures all associates practice the utmost protection of guests’ privacy and confidentiality. ? ? 總則 General ? §? 確保部門(mén)的服務(wù)一貫按照部門(mén)營(yíng)運(yùn)手冊(cè)的標(biāo)準(zhǔn)，高效、一致和禮貌的完成。 Ensures services provided by the Front Office associates are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Departmental Operations Manual. §? 按要求出席所有會(huì)議并作出貢獻(xiàn)。 Attends and contributes to all Meetings as required. §? 確保所有員工始終提供禮貌和專(zhuān)業(yè)的服務(wù)。 Ensures all associates provide courteous and professional service at all times. §? 禮貌而高效的處理客人和員工詢(xún)問(wèn)，對(duì)不能立即解決的投訴和問(wèn)題進(jìn)行匯報(bào)。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §? 了解關(guān)于員工及行業(yè)關(guān)系的法律、法規(guī)，理解并嚴(yán)格遵守員工手冊(cè)中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §? 積極參與員工福利、安全、發(fā)展及健康的活動(dòng)，并給予建議、咨詢(xún)和真實(shí)、恰當(dāng)?shù)姆答仭?Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback. §? 確保高標(biāo)準(zhǔn)的個(gè)人形象和儀容儀表。 Ensures high standards of personal presentation & grooming. §? 與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §? 始終展現(xiàn)負(fù)責(zé)的管理和行為，并以積極的形象代表酒店管理團(tuán)隊(duì)和凱悅酒店集團(tuán)。 Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt Hotels Corporation. §? 根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責(zé)。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

財(cái)務(wù)回報(bào) ? 分析并監(jiān)督部門(mén)的能源成本及費(fèi)用支出。 員工團(tuán)隊(duì) ? 確保酒店的各項(xiàng)規(guī)章制度得以遵守執(zhí)行。 ? 確保所屬下級(jí)員工按照值班表要求按時(shí)出勤。 ? 確保工程部門(mén)員工遵守頒布的工程工作程序和標(biāo)準(zhǔn)。 ? 對(duì)違反酒店規(guī)定要求的下級(jí)員工（根據(jù)員工手冊(cè)和工程部相關(guān)工作程序規(guī)定）提出警告。 ? 妥善地組織和履行對(duì)酒店、營(yíng)運(yùn)部門(mén)、維保部門(mén)、能源及成本部門(mén)的能源管理職能。 ? 支持并制定降低能源運(yùn)營(yíng)成本及改進(jìn)措施計(jì)劃。 ? 堅(jiān)持執(zhí)行一套酒店機(jī)械設(shè)備的登記系統(tǒng)。 ? 制定年度設(shè)備設(shè)施維保計(jì)劃并有效執(zhí)行。 ? 向副總工程師提出關(guān)于更加經(jīng)濟(jì)有效的設(shè)備運(yùn)營(yíng)維護(hù)方面的新措施、新建議。 ? 參與制定年度酒店、運(yùn)行、維保、能源及成本部門(mén)的預(yù)算。 ? 評(píng)審關(guān)于酒店、營(yíng)運(yùn)、維保、能源及成本部門(mén)的資本支出審批單，并提出適當(dāng)建議。 ? 按照上級(jí)領(lǐng)導(dǎo)的要求，與酒店賓客及外部承包商進(jìn)行交流合作。 ? 與工程部的其它工作領(lǐng)域員工進(jìn)行交流合作。 ? 協(xié)助進(jìn)行工程合同的分析。 ? 需要時(shí)協(xié)助維修工人進(jìn)行設(shè)備的維護(hù)維修。 ? 進(jìn)行交接班說(shuō)明，確保員工熟知酒店的業(yè)務(wù)活動(dòng)和經(jīng)營(yíng)要求。 ? 對(duì)員工進(jìn)行相關(guān)業(yè)務(wù)技能進(jìn)行培訓(xùn)。 ? 指導(dǎo)督促外包工（供應(yīng)商）按酒店及部門(mén)相關(guān)規(guī)定進(jìn)行施工。 賓客體驗(yàn) ? 晨檢時(shí)應(yīng)確保部門(mén)員工遵守儀容儀表規(guī)定。

主要職責(zé) Main Duties ? ? 行政 Administration ? §? 確保維護(hù)一個(gè)有組織的、及時(shí)更新的人事記錄檔案系統(tǒng)。 Ensures that an organised, up-to-date filing system is maintained for all personnel records. §? 確保所有員工的行為都能符合當(dāng)?shù)氐姆伞?Ensures all employment practices are in keeping with local legislation. §? 確保對(duì)于員工的檔案資料進(jìn)行及時(shí)并保密地管理。 Ensures the timely and confidential management of associate data. §? 確保人事紀(jì)錄錄入人力資源系統(tǒng)。 Enters Personnel records into the HR System. §? 確保在員工申請(qǐng)工傷的過(guò)程中各種文件恰當(dāng)使用。 Ensuring proper documentation for the process of associate work accidents claim. §? 根據(jù)人事經(jīng)理所指派的任務(wù)，與當(dāng)?shù)氐膭谫Y機(jī)構(gòu)緊密協(xié)調(diào)合作。 Liaises with the local Labour authority for all related matters as assigned by the Personnel Manager. §? 按時(shí)準(zhǔn)備員工離職及曠工報(bào)表。 Preparation of turnover and absenteeism reports in a timely manner.?? §? 協(xié)助檢查員工餐廳的食品質(zhì)量及衛(wèi)生狀況。 Assists in checking the food quality and cleanliness of the Associate Restaurant. §? 維護(hù)各種手冊(cè)及電子人事檔案以確保所有所需記錄的正確性。 Maintains manual and electronic personnel files, ensuring that required record keeping is accurate. §? 協(xié)助檢查以確保所有員工設(shè)施能夠按照標(biāo)準(zhǔn)得到維護(hù)，例如員工更衣柜、員工餐廳、員工宿舍以及員工吸煙區(qū)。 Assists by checking to ensure all associate facilities are maintained within standards, i.e. Associate lockers, Associate Restaurant, Associate Dormitory and Associate smoking area. ? ? 錄用及遴選 Recruitment and Selection ? §? 協(xié)助完成新員工的錄用、登記，在適當(dāng)?shù)臅r(shí)間安排面試的事宜。 Assists in the recruitment process by handling enquiries, registration and arranging interview at appropriate time. §? 維護(hù)所有的應(yīng)聘要求以便從中選擇合適的人選。 Maintains all applications, screens and interviews applicants suitable for positions §? 確保查閱所有的求職申請(qǐng)，不論通過(guò)還是拒絕都能在兩周之內(nèi)給予回復(fù)。 Ensures that all applications are reviewed and that acknowledgment/ reject letters are sent out 2 weeks from date of receipt. §? 協(xié)助準(zhǔn)備酒店的招聘資料，使其能夠加強(qiáng)宣傳本酒店的特性和表達(dá)專(zhuān)業(yè)的企業(yè)形象。 Assists in the preparation of recruitment advertisements that reinforces the corporate identity and projects a professional image. §? 與相關(guān)學(xué)術(shù)機(jī)構(gòu)及酒店專(zhuān)業(yè)學(xué)校保持緊密地聯(lián)系。 Maintains close relationship with academic institutions and hotel schools. ? ? 薪資與生產(chǎn)力管理 Payroll and Productivity Management ? §? 關(guān)注改進(jìn)生產(chǎn)力水平及在可接受的指引下謹(jǐn)慎管理用品/薪資，確保所有設(shè)備的優(yōu)化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. §? 確保新技術(shù)和新設(shè)備的使用，“靈活處理工作”的同時(shí)提高生產(chǎn)力。 Ensures new technology & equipment are embraced, improving productivity whilst taking work out of the system. §? 確保考勤記錄能夠按照既定的政策和程序進(jìn)行檢查。 Ensures Attendance Record check is being carried out according to the Policies & Procedures. ? ? 相關(guān)產(chǎn)業(yè)關(guān)系的維持 Industrial Relations ? §? 確保與酒店的管理層、員工、其他酒店、政府官員及當(dāng)?shù)厣鐖F(tuán)保持緊密并專(zhuān)業(yè)的聯(lián)系。 Ensures close and professional relationships are established and maintained between management, associates, other hotels, government officials and the local community. §? 確保長(zhǎng)期公平的管理員工不滿及行為不端，為糾正不恰當(dāng)?shù)男袨榧胺椒ㄌ峁?zhuān)業(yè)的意見(jiàn)及指導(dǎo)。 Ensures consistent and fair Grievance handling and Misconduct management, providing professional counselling and coaching to correct inappropriate behaviours. ? ? 員工溝通 Associate Communications ? §? 將核心價(jià)值觀及行為標(biāo)準(zhǔn)有效地傳達(dá)給所有層級(jí)的員工。 Effectively communicates core values and behavioural standards to all levels of associates. §? 協(xié)助管理員工認(rèn)知計(jì)劃。 Assists with the coordination of the associate recognition programmes. §? 協(xié)調(diào)并安排與辭職員工的訪談。 Co-ordinates and arranges outgoing associates for Exit Interview. ? ? 人員管理 People Management ? §? 發(fā)展及協(xié)助針對(duì)提高技能和知識(shí)的培訓(xùn)活動(dòng)。 Assists with training activities focused on improving skills and knowledge. §? 確保員工完全理解酒店的規(guī)章制度并遵照?qǐng)?zhí)行。 Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. §? 監(jiān)督員工士氣并提供工作表現(xiàn)及發(fā)展的反饋。 Monitors associate morale and provides mechanism for performance feedback and development. §? 將指導(dǎo)原則及核心價(jià)值有效地傳達(dá)給所有層級(jí)的員工。 Effectively communicates guiding principles and core values to all levels of associates. ? ? 總則 General ? §? 確保所有員工始終提供禮貌和專(zhuān)業(yè)的服務(wù)。 Ensures all associates provide courteous and professional service at all times. §? 確保所有員工對(duì)酒店產(chǎn)品知識(shí)、當(dāng)前推廣、政策改變的最新了解及保持高效的內(nèi)部溝通。 Ensures all associates maintain up-to-date awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication. §? 禮貌而高效的處理客人和員工詢(xún)問(wèn)，對(duì)不能立即解決的投訴和問(wèn)題進(jìn)行匯報(bào)。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §? 了解關(guān)于員工及行業(yè)關(guān)系的法律、法規(guī)，理解并嚴(yán)格遵守員工手冊(cè)中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §? 協(xié)助人事經(jīng)理按時(shí)準(zhǔn)備人力資源及人事報(bào)表。 Assists the Personnel Manager in preparing the Human Resources Report and Manning Report on a timely manner. §? 協(xié)助管理酒店的相關(guān)測(cè)評(píng)及評(píng)估。 Assists with the management of the Hotel Evaluation and Appraisal processes. §? 積極參與員工福利、安全、發(fā)展及健康的活動(dòng)，并給予建議、咨詢(xún)和真實(shí)、恰當(dāng)?shù)姆答仭?Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback. §? 確保高標(biāo)準(zhǔn)的個(gè)人形象和儀容儀表。 Ensures high standards of personal presentation & grooming. §? 與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §? 確保并實(shí)施對(duì)于辦公室的保密性工作。 Ensures and practices the utmost protection of office’s confidentiality. §? 根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責(zé)。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

Administration 行政 §? Provides administrative support to General Manager and ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functions. 為總經(jīng)理提供行政支持，確保遵從有關(guān)行政管理的酒店政策、標(biāo)準(zhǔn)和程序。 §? Types, files, and upkeeps all private and confidential matters related to the department. 打印、歸檔并整理所有部門(mén)的私密文檔。 §? Sets up a systematic and efficient filing system, both for hardcopies as well as all electronic data, that enables quick retrieval. 建立一套系統(tǒng)化的、高效的存檔系統(tǒng)，包括紙質(zhì)文檔和電子文檔，以便快速查找。 §? Ensures all files are kept up-to-date at all times. 確保所有文件隨時(shí)保持更新。 §? Prepares the relevant materials for all meetings attended by the General Manager: Daily Operations Meeting, Executive Committee Meetings, Departmental Meetings and ad hoc meetings. 為總經(jīng)理參加的所有會(huì)議準(zhǔn)備資料，包括每日運(yùn)營(yíng)會(huì)議、行政委員會(huì)議、部門(mén)會(huì)議和臨時(shí)召集的會(huì)議。 §? Answers telephone and gives information to callers or routes call to appropriate official and places outgoing calls. 應(yīng)答電話，為來(lái)電者提供信息，或?qū)㈦娫掁D(zhuǎn)至相關(guān)人員，為總經(jīng)理?yè)艽螂娫挕?§? Makes copies of correspondence or other printed matters. 處理復(fù)印和打印事務(wù)。 §? Prepares outgoing mail. 準(zhǔn)備發(fā)出的郵件。 §? Types, takes dictation and minutes, draft letters, files and traces and composes correspondence. 打字、記錄口授和會(huì)議紀(jì)要，起草信件，處理往來(lái)信件的存檔、追蹤和寫(xiě)作。 §? Monitors and maintains the proper appearance of the Division’s office area. 監(jiān)控并保持辦公室區(qū)域的整潔有序。 §? Maintains organised files. 保持井然有序的檔案系統(tǒng)。 §? Reads and routes incoming mail and outgoing correspondences. 閱讀并轉(zhuǎn)發(fā)往來(lái)信件。 §? Handles outgoing mails by courier. 處理快件郵寄。 §? Ensures authorisation forms are fully completed and signed by the respective executive before handing over to the General Manager for signature. 確保所有需要簽字的文件的完整性，并且在提交總經(jīng)理簽字之前，確保先由各部門(mén)總監(jiān)簽字批準(zhǔn)。 §? Handles monthly requisition of stationeries/general and dry goods stores. 負(fù)責(zé)每月文具、總倉(cāng)和干貨倉(cāng)貨物的申領(lǐng)。 §? Checks and updates Executive Office employees’ attendance records for GM’s approval, and forward it to Human Resources.? 檢查并更新行政辦公室員工的考勤記錄，提交給總經(jīng)理簽字，并送交人事部。 ***男士?jī)?yōu)先考慮***

鎮(zhèn)江隱居酒店招聘總經(jīng)理 一、核心職責(zé) 1. 運(yùn)營(yíng)與決策 ? 統(tǒng)籌酒店日常經(jīng)營(yíng)管理，制定年度營(yíng)收與預(yù)算，科學(xué)管控能耗、人力及物料成本，確保GOP率達(dá)標(biāo)。 ? 主導(dǎo)服務(wù)標(biāo)準(zhǔn)落地，推動(dòng)攜程評(píng)分至4.85+，搭建系統(tǒng)化員工培訓(xùn)體系，提升客戶滿意度與復(fù)購(gòu)率。 2. 創(chuàng)新與渠道 ? 深度分析鎮(zhèn)江市和西津渡金山寺區(qū)域文旅客源特征，設(shè)計(jì)跨界融合方案（如文化主題房、“酒+景+食+行”套餐、禪修療愈體驗(yàn)課、羽毛球競(jìng)技聯(lián)動(dòng)等），提升酒店坪效與非客房收入。 ? 優(yōu)化OTA平臺(tái)內(nèi)容與動(dòng)態(tài)定價(jià)；牽頭小紅書(shū)、抖音、B站、攜程旅拍等平臺(tái)流量運(yùn)營(yíng)（含內(nèi)容種草、達(dá)人合作、矩陣直播等），快速落地轉(zhuǎn)化方案，實(shí)現(xiàn)RP提升。 ? 主攻大客戶、協(xié)議單位、商旅研學(xué)團(tuán)隊(duì)等B端市場(chǎng)，定制合作方案，拉動(dòng)整體出租率增長(zhǎng)。 二、核心素質(zhì)要求 1. 接地氣，扎根一線 ? 杜絕衙門(mén)作風(fēng)，參與一線巡檢（如部門(mén)晨會(huì)、客房及餐廳質(zhì)檢），親自牽頭處理超房、食品安全、治安輿情等突發(fā)事件。 ? 搭建溝通橋梁，傾聽(tīng)團(tuán)隊(duì)訴求（如優(yōu)化排班規(guī)則、重組崗位職責(zé)、改善員工食宿條件）。 2. 持續(xù)性與開(kāi)放心態(tài) ? 長(zhǎng)期抓取各時(shí)段流量熱點(diǎn)，主動(dòng)迭代數(shù)字化、跨界合作、企業(yè)團(tuán)隊(duì)等渠道的運(yùn)營(yíng)策略，打破經(jīng)驗(yàn)依賴(lài)。 ? 彈性化管理不同年齡、性別、學(xué)歷等背景員工，興趣化激勵(lì)發(fā)揮員工價(jià)值，提升團(tuán)隊(duì)凝聚力。 3. 抗壓性與務(wù)實(shí)精神 ? 能在業(yè)績(jī)壓力、團(tuán)隊(duì)矛盾、突發(fā)事件等多重壓力場(chǎng)景中保持冷靜，有足夠的韌性與定力統(tǒng)籌協(xié)調(diào)，穩(wěn)控局面。 ? 拒絕畫(huà)餅、甩鍋、形式主義等問(wèn)題，解決事情為核心，規(guī)劃到執(zhí)行必須基于實(shí)際條件。 三、硬性要求 ? 男女不限、45周歲及以下、大專(zhuān)及以上、 2年以上同崗位（4鉆及以上酒店）管理經(jīng)驗(yàn)。 ? 精通本崗位核心職責(zé)，樂(lè)于學(xué)習(xí)、熱情開(kāi)朗、干練高效、細(xì)節(jié)控。 ? 能力突出不受以上任何要求限制。

財(cái)務(wù)回報(bào) 管理會(huì)議和宴會(huì)運(yùn)營(yíng)的各項(xiàng)工作，最大程度的完成部門(mén)預(yù)算。 分析歷史和其它的統(tǒng)計(jì)信息。 保持定期銷(xiāo)售拜訪模式。 員工團(tuán)隊(duì) 與員工建立并保持良好的工作關(guān)系。 參加和參與每日的例會(huì)和其它計(jì)劃好的會(huì)議。 參加和參與計(jì)劃好的培訓(xùn)課程。 賓客體驗(yàn) 進(jìn)行銷(xiāo)售拜訪，電話銷(xiāo)售，書(shū)信，電子郵件銷(xiāo)售以及邀請(qǐng)客戶參觀酒店的工作。 跟進(jìn)所有詢(xún)問(wèn)。 為確保獲得業(yè)務(wù)和加強(qiáng)客戶關(guān)系招待客戶。 協(xié)商有關(guān)會(huì)議銷(xiāo)售和宴會(huì)服務(wù)的條款。 審查現(xiàn)場(chǎng)和熟悉環(huán)境。 會(huì)見(jiàn)客戶。 按要求參加貿(mào)易展和銷(xiāo)售會(huì)議。 從報(bào)紙，雜志和相關(guān)的行業(yè)文件中確定銷(xiāo)售線索，并預(yù)以跟進(jìn)。 定期與洲際酒店集團(tuán)地區(qū)內(nèi)的酒店聯(lián)系，維護(hù)預(yù)訂網(wǎng)。 監(jiān)查競(jìng)爭(zhēng)對(duì)手的活動(dòng)并在制定策略時(shí)利用這些信息。 協(xié)助協(xié)調(diào)會(huì)議銷(xiāo)售和促銷(xiāo)活動(dòng)等工作。 協(xié)助運(yùn)作宴會(huì)工作。 預(yù)訂部聯(lián)系有關(guān)場(chǎng)地分配和優(yōu)先權(quán)的問(wèn)題。 需要時(shí)主持每天的例會(huì)和其它會(huì)議，使會(huì)議取得最佳效果。 處理行政工作并更新下述與會(huì)議相關(guān)問(wèn)題的文件： 過(guò)去，現(xiàn)在和將來(lái)的活動(dòng) 菜單和酒水單 財(cái)務(wù) 標(biāo)準(zhǔn) 人事和培訓(xùn) 娛樂(lè) 會(huì)議 其它酒店會(huì)議與宴會(huì)運(yùn)營(yíng)情況 項(xiàng)目 材料和設(shè)備 其它 與采購(gòu)經(jīng)理聯(lián)系有關(guān)宴會(huì)部特殊的采購(gòu)要求等事宜。 與美術(shù)設(shè)計(jì)部和印刷公司或外部代理商聯(lián)系，制作會(huì)議部門(mén)需要的圖片和印刷品。 監(jiān)測(cè)本地競(jìng)爭(zhēng)對(duì)手的工作并與他們的運(yùn)營(yíng)進(jìn)行比較。 向介紹的業(yè)務(wù)進(jìn)行推銷(xiāo)，跟蹤和有可能的銷(xiāo)售線索 通過(guò)貿(mào)易，酒店展和酒店拜訪了解發(fā)展趨勢(shì)，系統(tǒng)，規(guī)定和視聽(tīng)設(shè)備。 和經(jīng)理一起編制和管理部門(mén)預(yù)算。 企業(yè)責(zé)任 同酒店業(yè)務(wù)有關(guān)的業(yè)務(wù)供應(yīng)商，會(huì)議策劃人，客人和會(huì)展部門(mén)，旅行代理，旅游運(yùn)營(yíng)商，航空公司，公司客戶，政府部門(mén)和其它客源保持和發(fā)展密切的關(guān)系。 承擔(dān)相關(guān)的職責(zé)和安排的特別項(xiàng)目。

主要負(fù)責(zé)酒店人員招聘 主要職責(zé) Main Duties ? ? 行政 Administration ? §? 確保維持一個(gè)有序的、及時(shí)更新的人事記錄系統(tǒng)。 Ensures that an organised, up-to-date filing system is maintained for all personnel records. §? 確保每一個(gè)員工的錄用程序都符合當(dāng)?shù)氐姆伞?Ensures all employment practices are in keeping with local legislation. §? 確保對(duì)于員工檔案及時(shí)并保密地管理。 Ensures the timely and confidential management of associate data. §? 將員工信息錄入人力資源系統(tǒng)。 Enters Personnel records into the HR System. §? 確保在員工申請(qǐng)工傷的過(guò)程中各種文件恰當(dāng)使用。 Ensuring proper documentation for the process of associate work accidents claim. §? 對(duì)于人事經(jīng)理指派的任務(wù)，與當(dāng)?shù)氐膭谫Y機(jī)構(gòu)緊密協(xié)調(diào)合作。 Liaises with the local Labour authority for all related matters as assigned by the Personnel Manager. §? 按時(shí)準(zhǔn)備出勤及曠工報(bào)表。 Preparation of turnover and absenteeism reports in a timely manner. §? 檢查外包人員考勤。 Check the attendance of outsourcing staff. §? 維護(hù)各種手冊(cè)及電子人事信息檔案以確保所有所需記錄的準(zhǔn)確性。 Maintains manual and electronic personnel files, ensuring that required record keeping is accurate. ? ? 面試及遴選 Recruitment and Selection ? §? 協(xié)助完成新員工的錄用、登記，在適當(dāng)?shù)臅r(shí)間安排面試的事宜。 Assists in the recruitment process by handling enquiries, registration and arranging interview at appropriate time. §? 維護(hù)所有的應(yīng)聘要求以便從中選擇合適的人選。 Maintains all applications, screens and interviews applicants suitable for positions §? 確保所有的求職申請(qǐng)，不論通過(guò)還是拒絕都能在兩周之內(nèi)給予回復(fù)。 Ensures that all applications are reviewed and that acknowledgment/ reject letters are sent out 2 weeks from date of receipt. §? 協(xié)助準(zhǔn)備酒店的招聘資料，使其能夠加強(qiáng)宣傳本酒店的特性和表達(dá)專(zhuān)業(yè)的企業(yè)形象。 Assists in the preparation of recruitment advertisements that reinforces the corporate identity and projects a professional image. §? 與學(xué)術(shù)機(jī)構(gòu)及酒店專(zhuān)業(yè)學(xué)校保持緊密的聯(lián)系。 Maintains close relationship with academic institutions and hotel schools. §? 為國(guó)外的應(yīng)聘者準(zhǔn)備簽證所需的相關(guān)文件。 Prepares the documentation process for visa applications for foreign nationals. ? ? 行業(yè)/員工關(guān)系 Industrial/ Associate Relations ? §? 確保與酒店的管理層、員工、政府機(jī)關(guān)、地方團(tuán)體保持專(zhuān)業(yè)并緊密地聯(lián)系。 Ensures close and professional relationships are established and maintained between management, associates, government officials and the local community. §? 確保長(zhǎng)期公平的管理員工不滿及行為不端，為糾正不恰當(dāng)?shù)男袨榧胺椒ㄌ峁?zhuān)業(yè)的意見(jiàn)及指導(dǎo)。 Ensures consistent and fair Grievance handling and Misconduct management, providing professional counselling and coaching to correct inappropriate behaviours. ? ? 員工溝通 Associate Communications ? §? 將指導(dǎo)原則及核心價(jià)值高效地傳達(dá)給所有層級(jí)的員工。 Effectively communicates core values and behavioural standards to all levels of associates. §? 協(xié)助完成對(duì)于員工認(rèn)知計(jì)劃的協(xié)調(diào)工作。 Assists with the coordination of the associate recognition programmes. §? 協(xié)調(diào)并安排與辭職員工的訪談。 Co-ordinates and arranges outgoing associates for Exit Interview. ? ? 薪資與生產(chǎn)力管理 Payroll & Productivity Management ? §? 關(guān)注改進(jìn)生產(chǎn)力水平及在可接受的指引下謹(jǐn)慎管理用品/薪資，確保所有設(shè)備的優(yōu)化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. §? 確保新技術(shù)和新設(shè)備的使用，“靈活處理工作”的同時(shí)提高生產(chǎn)力。 Ensures new technology & equipment are embraced, improving productivity whilst taking work out of the system. §? 確保考勤記錄能夠按照既定的政策和程序進(jìn)行檢查。 Ensures Attendance Record check is being carried out according to the Policies & Procedures. ? ? 人員管理 People Management ? §? 發(fā)展及協(xié)助針對(duì)提高技能和知識(shí)的培訓(xùn)活動(dòng)。 Assists with training activities focused on improving skills and knowledge. §? 確保員工完全理解酒店的規(guī)章制度并遵照?qǐng)?zhí)行。 Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. §? 監(jiān)督員工士氣并提供工作表現(xiàn)及發(fā)展的反饋。 Monitors associate morale and provides mechanism for performance feedback and development. §? 將指導(dǎo)原則及核心價(jià)值有效地傳達(dá)給所有層級(jí)的員工。 Effectively communicates guiding principles and core values to all levels of associates. ? ? 總則 General ? §? 確保所有員工始終提供禮貌和專(zhuān)業(yè)的服務(wù)。 Ensures all associates provide courteous and professional service at all times. §? 確保所有員工對(duì)酒店產(chǎn)品知識(shí)、當(dāng)前推廣、政策改變的最新了解及保持高效的內(nèi)部溝通。 Ensures all associates maintain up-to-date awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication. §? 禮貌而高效的處理客人和員工詢(xún)問(wèn)，對(duì)不能立即解決的投訴和問(wèn)題進(jìn)行匯報(bào)。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §? 了解關(guān)于員工及行業(yè)關(guān)系的法律、法規(guī)，理解并嚴(yán)格遵守員工手冊(cè)中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §? 協(xié)助人事經(jīng)理按時(shí)準(zhǔn)備人力資源及人事報(bào)表。 Assists the Personnel Manager in preparing the Human Resources Report and Manning Report on a timely manner. §? 協(xié)助管理酒店的相關(guān)測(cè)評(píng)及評(píng)估。 Assists with the management of the Hotel Evaluation and Appraisal processes. §? 積極參與員工福利、安全、發(fā)展及健康的活動(dòng)，并給予建議、咨詢(xún)和真實(shí)、恰當(dāng)?shù)姆答仭?Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback. §? 確保高標(biāo)準(zhǔn)的個(gè)人形象和儀容儀表。 Ensures high standards of personal presentation & grooming. §? 與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §? 確保并實(shí)施對(duì)于辦公室的保密性工作。 Ensures and practices the utmost protection of office’s confidentiality. §? 根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責(zé)。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

主要職責(zé) Main Duties     營(yíng)運(yùn)管理 Operational   §  協(xié)助前廳部副理確保部門(mén)按照既定的理念順暢運(yùn)作，并始終提供禮貌、專(zhuān)業(yè)、快捷、靈活的服務(wù)。 Assists the Assistant Manager in efficiently managing the Department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times. §  在日常運(yùn)營(yíng)中與客房部及其他各部門(mén)保持緊密的聯(lián)系。 Liaises with Housekeeping and other related departments on daily operations. §  禮貌而高效的處理客人和員工詢(xún)問(wèn)，對(duì)不能立即解決的投訴和問(wèn)題進(jìn)行匯報(bào)。 Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Assistant Manager if no immediate solution can be found. §  與客人建立并保持良好的賓客關(guān)系。 Establishes a rapport with guests, maintaining good customer relationship. §  確保嚴(yán)格遵守收銀及信用卡程序。 Ensures that the cashiering and credit procedures are strictly adhered to. §  與客房部配合，確保嚴(yán)格執(zhí)行既定的清潔計(jì)劃。 Organizes and liaises with Housekeeping Department to ensure that the established cleaning schedules are strictly adhered to. §  確保正確處理所有客人的留言、郵件、傳真及包裹。 Ensures that all guests’ messages, mail, fax and parcels are handled and distributed properly. §  確保按照部門(mén)運(yùn)營(yíng)手冊(cè)的要求為客人辦理入住及離店手續(xù)。 To ensure that all guests check in/ out are being handled according to the Departmental Operations Manual requirements. §  確保以正確的方式處理客人的信息及文件，以確保客人信息的機(jī)密性。 Ensures that all guest information and documents are being handled in a proper manner to protect the confidentiality of guest information. §  確保不將客人的房間號(hào)提供給未被授權(quán)的人員，最大限度地確保住店客人的安全。 To ensure that guest’s room number is not given to unauthorized person as to ensure maximum security for the in-house guests.       行政 Administration   §  維護(hù)前廳部的日志。 Maintains the Front Office Daily Log Book. §  及時(shí)提交所有客人/員工事故報(bào)告。 Submits all guest/ associate incident reports. §  依照酒店的“失物招領(lǐng)”程序，處理并上報(bào)“失物招領(lǐng)”物品。 Handles and reports “Lost and Found” items according to Hotel’s “Lost and Found” procedure. §  確保所有管理層需要的報(bào)告都按照已定的程序被準(zhǔn)確完成及處理。 Ensures all reports required by the authority are accurately completed and handled according to the set procedures.      薪資和生產(chǎn)力管理 Payroll & Productivity Management   §  通過(guò)在整個(gè)部門(mén)內(nèi)建立靈活的員工編制，實(shí)施高效的薪資管理/資源分配。 這將依據(jù)一個(gè)靈活的員工基數(shù)（全職員工和臨時(shí)工）、多技能及多任務(wù)的原則。 Exercises efficient Payroll Management/ Resources allocation through the establishment of a flexible workforce throughout the Department. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking. §  指導(dǎo)下屬確保生產(chǎn)力水平滿足凱悅設(shè)計(jì)標(biāo)準(zhǔn)和凱悅酒店集團(tuán)餐飲部營(yíng)運(yùn)手冊(cè)的要求。 Directs subordinates to ensure productivity meets the Hyatt Hotels Corporation Rooms Operations Manual requirements. §  關(guān)注改進(jìn)生產(chǎn)力水平及在可接受的指引下謹(jǐn)慎管理用品/薪資，確保所有設(shè)備的優(yōu)化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. §  確保新技術(shù)和新設(shè)備的使用，“靈活處理工作”的同時(shí)提高生產(chǎn)力。 Ensures new technology & equipment are embraced, improving productivity whilst taking work out of the system.     人員管理 People Management   §  協(xié)助引導(dǎo)前廳部員工在工作中遵循經(jīng)營(yíng)、財(cái)務(wù)及行政管理的理念，確保員工掌握多項(xiàng)技能并承擔(dān)多項(xiàng)工作。 Assists in the development of Front Office associates to work following the operational, financial, administrative philosophies and ensuring associates are multi-skilled and perform multi-tasks. §  通過(guò)參與管理，根據(jù)酒店制度和程序以及相關(guān)適用法律，對(duì)所有前廳部員工進(jìn)行緊密督導(dǎo)。 Through hands-on management, supervises closely all Front Office associates in the performance of their duties in accordance with Policies & Procedures and applicable laws. §  給具備能力和資源的員工委派適當(dāng)?shù)墓ぷ骱拓?zé)任，在培養(yǎng)和發(fā)展員工的同時(shí)確保營(yíng)運(yùn)標(biāo)準(zhǔn)和安全。 Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. §  擁護(hù)和支持酒店的培訓(xùn)精神和以人為本的管理哲學(xué)，并和前廳部副、進(jìn)修及培訓(xùn)發(fā)展部經(jīng)理、部門(mén)培訓(xùn)員密切合作培養(yǎng)和發(fā)展員工。 Embraces and supports the Training initiatives and philosophies of the company and works closely with the Assistant Manager-Front Office, Learning and Development Manager and Departmental Trainers for the development of his/ her subordinates as well as self-development.     §  發(fā)展及協(xié)助針對(duì)提高技能和知識(shí)的培訓(xùn)活動(dòng)。 Develops and assists with training activities focused on improving Front Office associates’ skills and knowledge. §  確保員工完全理解酒店的規(guī)章制度并遵照?qǐng)?zhí)行。 Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. §  監(jiān)督員工士氣并提供工作表現(xiàn)及發(fā)展的反饋。 Monitors associate morale and provides mechanism for performance feedback and development. §  進(jìn)行員工年度表現(xiàn)發(fā)展評(píng)估，提供真實(shí)和準(zhǔn)確的回饋。 Conducts annual Performance Development, providing honest and appropriate feedback. §  將指導(dǎo)原則及核心價(jià)值有效地傳達(dá)給所有層級(jí)的員工。 Effectively communicates guiding principles and core values to subordinates.     總則 General   §  確保所有員工對(duì)酒店產(chǎn)品知識(shí)、當(dāng)前推廣、政策改變的最新了解及保持高效的內(nèi)部溝通。 Ensures all associates maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication. §  確保部門(mén)的服務(wù)一貫按照部門(mén)營(yíng)運(yùn)手冊(cè)的標(biāo)準(zhǔn)，高效、一致和禮貌的完成。 Ensures services provided by the Front Office associates are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Departmental Operations Manual. §  按要求出席所有會(huì)議并作出貢獻(xiàn)。 Attends and contributes to all meetings as required. §  確保所有員工始終提供禮貌和專(zhuān)業(yè)的服務(wù)。 Ensures all Guest Service Agents provide courteous and professional service at all times §  禮貌而高效的處理客人和員工詢(xún)問(wèn)，對(duì)不能立即解決的投訴和問(wèn)題進(jìn)行匯報(bào)。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §  確保前廳部員工按照政府部門(mén)的要求執(zhí)行所有程序。 Ensures all Front Office associates adopt and practice all procedures as required by the Government bureaus. §  對(duì)當(dāng)?shù)丨h(huán)境具有扎實(shí)及最新的了解，如城市的餐廳、購(gòu)物區(qū)。 To have a sound knowledge of the local environment such as restaurants and shopping areas within the city. §  了解關(guān)于員工及行業(yè)關(guān)系的法律、法規(guī)，理解并嚴(yán)格遵守員工手冊(cè)中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  積極參與員工福利、安全、發(fā)展及健康的活動(dòng)，并給予建議、咨詢(xún)和真實(shí)、恰當(dāng)?shù)姆答仭?Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback. §  確保所有賓客服務(wù)員準(zhǔn)時(shí)到崗。 Ensures all Guest Service Agents report for duty on time. §  確保所有賓客服務(wù)員始終有高標(biāo)準(zhǔn)的個(gè)人形象和儀容儀表。 Ensures all Guest Service Agents maintain a high standard of personal presentation & grooming at all time. §  與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §  始終展現(xiàn)負(fù)責(zé)的管理和行為，并以積極的形象代表酒店管理團(tuán)隊(duì)和凱悅酒店集團(tuán)。 Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt Hotels Corporation.     §  根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責(zé)。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

主要職責(zé) Main Duties ? ? 營(yíng)運(yùn)管理 Operational §? 按照制定的計(jì)劃時(shí)間表開(kāi)展客房服務(wù)和維護(hù)保養(yǎng)工作并高質(zhì)量的完成工作。 Carries out guestroom servicing/ maintenance works according to the established schedule and high ?quality of finishing work. §? 操作指派的機(jī)械設(shè)備或者主機(jī)房，確保按照營(yíng)業(yè)要求持續(xù)不斷的有效運(yùn)作。 Operates assigned machines/ equipment or “Primary Plant” as to provide continuous and consistent utilities required for operations. §? 依照政策程序，處理所有燃料的運(yùn)送，確認(rèn)，儲(chǔ)存和使用。 Handles the verification, storage and utilisation of all fuel deliveries to the premises as per the established Policies & Procedures. §? 運(yùn)用適當(dāng)正確的工具和物料完成工作。. Maintains trolley with proper tools and materials to complete duties. §? 立即報(bào)告領(lǐng)班工作中遇到的困難。 Reports immediately to Team Leader any difficulties in completing jobs. §? 確保所有的工具和設(shè)備一直處于正常而有序的狀態(tài)。 Maintains and ensures all tool and equipment are in good order at all times. §? 保持所有工作區(qū)域的清潔衛(wèi)生，并且高于客房標(biāo)準(zhǔn)。 Maintains the cleanliness and high housekeeping standards in all works areas. §? 落實(shí)已分配的特殊工程項(xiàng)目。 Carries out special projects as assigned. §? 開(kāi)展并準(zhǔn)時(shí)完成所有要求的維護(hù)保養(yǎng)工作，尤其關(guān)注與顧客密切相關(guān)的工作。 Carries out and completes all maintenance requests on time and pays particular attention to guest related jobs. §? 保證工程部?jī)?chǔ)藏室的物資存貨充足，并嚴(yán)格控制消耗量。 Maintains the Engineering store and keeps close control on consumption of material and inventory. §? 向領(lǐng)班/工程師提交零件和耗用品的采購(gòu)清單。 Submits request to the Team Leader/ Engineer for the purchases of parts and consumables. §? 協(xié)助控制所有有效消耗，確保酒店所有部門(mén)能源的合理利用。 Assists in monitoring and controlling all utility consumption ensuring optimum energy usage by all departments of hotel. §? 協(xié)助監(jiān)控所有設(shè)備效能，為節(jié)能減少消耗出謀劃策。 Assists in monitoring energy efficiency of all equipment; makes recommendations and advises for energy saving to reduce wastage. §? 將所有運(yùn)行設(shè)備的操作手冊(cè)和備用零件的清單保存于庫(kù)房。 Keeps manuals and spare parts list of all operational equipment in library. §? 隨時(shí)隨地嚴(yán)格遵守所有的安全規(guī)則。 Strictly adheres to all safety regulations at all times. §? 根據(jù)通過(guò)的功能請(qǐng)求表，協(xié)助處理其它部門(mén)的特殊要求。 Provides Engineering assistance for all special request from other operation departments as per approved function request sheets. §? 嚴(yán)格遵循所有工作區(qū)域的清潔程序，在工作中注意保護(hù)周?chē)h(huán)境。 Strictly adheres to the cleanliness of all work area, protecting the surroundings when executing jobs. §? 一旦發(fā)現(xiàn)設(shè)備或安裝工作出現(xiàn)與安全有關(guān)的反?，F(xiàn)象，立刻報(bào)告領(lǐng)班和工程師。 Reports any abnormal conditions noticed at any time in line with safety related equipment or installation to Team Leader/ Engineer. §? 將所有的用完的工具歸還到工具箱或倉(cāng)庫(kù)。 Returns and keeps all tools and equipment in designated cabinet or store after use. ? ? 行政 Administration §? 記錄每天的工作日志 Maintains the Engineering Daily Log Book. §? 及時(shí)提交所有顧客/員工的突發(fā)事件報(bào)告。 Submits all guest/ employee incident reports on a timely basis. §? 依照酒店的“遺失和拾到”程序，處理并上報(bào)“遺失和拾到”項(xiàng)目。 Handles and reports “Lost and Found” items according to the Hotel “Lost and Found” procedures. ? 總則 General §? 確保部門(mén)的服務(wù)是高效、連貫，有禮貌的，符合部門(mén)操作守則所規(guī)定的標(biāo)準(zhǔn)。 Ensures services provided by Engineering are always available and are always carried out to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual. §? 積極參與所有要求參加的會(huì)議。 Attends and contributes to all Meetings as required. §? 確保所有員工始終如一的提供禮貌而專(zhuān)業(yè)的服務(wù)。. Provides courteous and professional service at all times. §? 禮貌而高效的處理顧客和員工的提問(wèn)，如果不能立即解決的，在適當(dāng)?shù)臅r(shí)機(jī)匯報(bào)投訴和問(wèn)題，并及時(shí)跟進(jìn)回饋。 Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §? 了解雇員立法和勞資關(guān)系，嚴(yán)格遵循員工手冊(cè)的規(guī)章準(zhǔn)則、酒店雇用政策、衛(wèi)生政策和健康安全政策。 Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §? 高標(biāo)準(zhǔn)的要求個(gè)人的言行舉止和衣著裝扮。 Ensures high standards of personal presentation & grooming. §? 保持好積極正面的顧客關(guān)系和同事關(guān)系。 Maintains positive guest and colleague interactions with good working relationships. §? 參加所有的核心培訓(xùn)和相關(guān)的技能培訓(xùn)。 Attends all Core training and related skills training. §? 協(xié)助保障顧客和酒店財(cái)產(chǎn)的安全。 Assists in maintaining a high level of safety and security for guests and hotel property. §? 必須完全熟悉所有的安全出口，緊急電話號(hào)碼和工具。 To be fully conversant with all fire exits, emergency telephone numbers and facilities. §? 承擔(dān)合理的工作職責(zé)和第二職責(zé)，并根據(jù)酒店和公司的需要做相應(yīng)的調(diào)整。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

營(yíng)運(yùn)管理 Operational   §  遇到客人的投訴或問(wèn)題，如果不能馬上找到解決辦法，則匯報(bào)給領(lǐng)班/副理。 Reports complaints or problems to Team Leader/ Assistant Manager if no immediate solution can be found. §  確保客人得到快速、高效、準(zhǔn)確的入住登記和結(jié)帳離店服務(wù)。 Ensures that guests receive a speedy and efficient check in/ out. §  確保嚴(yán)格遵守酒店的收銀程序；所有備用金都要根據(jù)財(cái)務(wù)部設(shè)立的政策和程序合理使用。 Ensures that the cashiering procedures are strictly adhered to, that all floats are used appropriately in accordance to Policies & Procedures set by Finance. §  確保提供給客人的帳單正確，并正確收款。 Ensures that the guests’ bill are presented and collected accordingly. §  保證具有營(yíng)銷(xiāo)員的態(tài)度，并抓住酒店內(nèi)的一切銷(xiāo)售機(jī)會(huì)。 Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel. §  根據(jù)部門(mén)運(yùn)營(yíng)手冊(cè)的標(biāo)準(zhǔn)處理所有抵、離店記錄。 Handles all arrival and departure records according to the Standards set in the Departmental Operations Manual. §  遵守預(yù)先設(shè)立的可用房安排及房?jī)r(jià)控制。 Adheres to pre-set availability and rate controls. §  確保對(duì)酒店產(chǎn)品和當(dāng)?shù)厍闆r的高度了解。 Ensures a high level of product knowledge of hotel and local area. §  按照前廳部的程序維護(hù)并最新客人歷史記錄及市場(chǎng)數(shù)據(jù)庫(kù)。 Maintains and updates guest history and marketing database as laid down in Front office procedures. §  確保維持高水平的對(duì)客服務(wù)。 Ensures a high level of customer service is consistently maintained. §  確保前廳部與其它部門(mén)的高度配合。 Ensures a high level of liaison is maintained between Front Office and all other departments within the Hotel. §  確保將任何來(lái)自客人或其它部門(mén)的反饋及時(shí)并準(zhǔn)確地匯報(bào)給前廳部經(jīng)理及大堂副理。 Ensures the Front Office Manager or Duty Manager is kept fully aware of any relevant feedback from wither customers or other departments.     §  確保高度了解酒店產(chǎn)品知識(shí)，以便在機(jī)會(huì)出現(xiàn)時(shí)，宣傳/銷(xiāo)售客房、餐廳及其它設(shè)施/活動(dòng)。 To be knowledgeable and promotes/ upsells Rooms, Outlets and other facilities/ programmes whenever opportunities arises. §  主動(dòng)向潛在客人推銷(xiāo)金護(hù)照計(jì)劃。 Promotes Gold Passport programme to potential guests whenever possible. §  熟知各種航空公司獎(jiǎng)勵(lì)計(jì)劃。 To be knowledgeable with the various airline frequent flyer programmes. §  遵守酒店關(guān)于前廳部的所有制度。 Complies with all hotel policies relating to Front Office. §  遵守前廳部經(jīng)理制定的所有系統(tǒng)和程序。 Complies with all systems and procedures as laid down by the Front Office Manager. §  必要時(shí)協(xié)助預(yù)訂部的工作。 Assists with reservations whenever necessary. §  及時(shí)處理所有收到及發(fā)出的郵件、傳真、速遞物品及留言。 Handles incoming and outgoing mail, faxes, courier mail, and messages in a timely manner. §  需要時(shí)處理基本的商務(wù)中心服務(wù)。 Handles basic Business Centre services when required. §  處理鑰匙并確保遵守安全制度。 Handles keys and ensures Security policies are adhered to. §  按制度處理外匯兌換。 Handles foreign exchange according to policies. §  履行收銀員的職責(zé)；下班時(shí)按照定立的標(biāo)準(zhǔn)點(diǎn)齊款項(xiàng)。 Performs cashier functions; balances at the end of the shift according to established standards. §  與禮賓部配合順暢處理行李及運(yùn)輸服務(wù)。 Liaises with Concierge for smooth handling of luggage and transport services. §  負(fù)責(zé)將所收款額分至不同的收入帳項(xiàng)，如洗衣及傳真費(fèi)用。 Is responsible for the posting of all charges brought to the cashiers by different revenue centres, such as laundry and facsimile charges. §  為住店客人兌換外幣。 Exchanges foreign currencies to any in-house guest. §  為客人提供信用卡取現(xiàn)服務(wù)。 Provides guests with cash advances on their credit card. §  獲得散客的信用卡授權(quán)密碼。 Produces authorisation codes from FIT guests’ credit cards. §  通過(guò)每天將登記卡及餐廳帳單存檔，保持并檢查所有架格。 Maintains and checks all racks by filing registration cards and Outlet checks on a daily basis. §  確保檢查所有離店客人的帳單并附上相關(guān)的賬目單據(jù)。 Ensures all master folios due to depart have been checked out and have their respective backups attached. §  根據(jù)值班經(jīng)理的批準(zhǔn)，發(fā)出小額現(xiàn)金及零用現(xiàn)金。 Responsible for issuing paid-outs and petty cash once Duty Manager’s approval has been received. §  負(fù)責(zé)登記及發(fā)放保險(xiǎn)箱。 Responsible for registration and issuing of safety boxes. §  全面了解酒店提供的所有服務(wù)。 Has a thorough understanding of all the services offered by the Hotel. §  閱讀與前廳部有關(guān)的所有通知。 Reads all memos concerning Front Office. §  當(dāng)班時(shí)確保備用金中有足夠基金和零鈔。 Ensures the general float contains sufficient change and funds while on duty. §  確保在下班時(shí)準(zhǔn)確及整潔的執(zhí)行關(guān)閉程序，并點(diǎn)清所有賬目。 Ensures the correct closing procedures are carried out in an accurate and tidy manner and that all accounts balance before closing. §  確保在下班時(shí)備用金沒(méi)有差錯(cuò)。 Ensures that the float is balanced before finishing the shift. §  當(dāng)班時(shí)確保酒店所有基金和財(cái)產(chǎn)的安全。 Ensures security of all hotel funds and properties at times whilst on duty. §  完全了解酒店電腦系統(tǒng)的收銀功能。 Has a thorough understanding of all cashiering functions in the Hotel’s computer system.     總則 General   §  按要求出席所有會(huì)議并作出貢獻(xiàn)。 Attends and contributes to all Meetings as required. §  始終提供禮貌和專(zhuān)業(yè)的服務(wù)。 Provides courteous and professional service at all times. §  根據(jù)安排參加酒店培訓(xùn)課程，以提高工作技能及知識(shí)。 Attends hotel training sessions as scheduled to improve skills and knowledge. §  了解關(guān)于員工及行業(yè)關(guān)系的法律、法規(guī)，理解并嚴(yán)格遵守員工手冊(cè)中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  確保高標(biāo)準(zhǔn)的個(gè)人形象和儀容儀表。 Ensures high standards of personal presentation and grooming. §  與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §  根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責(zé)。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company. §  根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責(zé)。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

  主要職責(zé) Main Duties     營(yíng)運(yùn) Operational   § 根據(jù)不同的要求，切配各種肉類(lèi)和蔬菜。 Cuts various meats and vegetables as per established specification. § 根據(jù)菜單和客人的數(shù)量來(lái)烹制食品。 Cooks foodstuff in quantities according to menu and number of persons to be served. § 從倉(cāng)庫(kù)領(lǐng)取原料并保存好記錄。 Collects supplies from stores and keeps records and accounts. § 組織干貨及蔬菜的儲(chǔ)存。 Organises the storage of dry goods and vegetables. § 一貫向客人提供高品質(zhì)并展現(xiàn)餐廳理念的食物。 Prepares food that is consistent in quality, and reflects the style of the outlet concept. § 嚴(yán)格執(zhí)行食品分?jǐn)傉咭钥刂瞥杀尽?Strictly adheres to the food apportionment policy to control costs. § 嚴(yán)格遵照食品準(zhǔn)備及烹飪的方法、食物的分量規(guī)格及食物的裝飾要求，確保食物按照規(guī)定標(biāo)準(zhǔn)準(zhǔn)備。 Strictly adheres to the methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner. § 保持廚房的干凈整潔并嚴(yán)格遵守酒店的衛(wèi)生標(biāo)準(zhǔn)。 Maintains the cleanliness of the kitchen and strictly adheres to the Hotel Hygiene policy. § 始終保持廚房所有設(shè)備的干凈整潔。 Maintains the cleanliness of all kitchen equipment at all times. § 及時(shí)報(bào)告任何食品加工設(shè)備的故障。 Reports any malfunction or breakdown of food production machine in a timely manner.     總則 General   § 按要求出席所有會(huì)議并作出貢獻(xiàn)。 Attends and contributes to all Meetings as required. § 確保部門(mén)的服務(wù)一貫按照部門(mén)營(yíng)運(yùn)手冊(cè)的標(biāo)準(zhǔn)，高效、一致和禮貌的完成。 Ensures services provided to guests are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual. § 始終提供禮貌和專(zhuān)業(yè)的服務(wù)。 Provides courteous and professional service at all times. § 保持對(duì)酒店產(chǎn)品知識(shí)、當(dāng)前推廣、政策改變的最新了解及保持高效的內(nèi)部溝通。 Maintains and updates awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication. § 根據(jù)安排出席酒店及部門(mén)的培訓(xùn)，以提高技能和知識(shí)。 Attends hotel and departmental training sessions as scheduled to improve skills and knowledge. § 禮貌而高效的處理客人和員工詢(xún)問(wèn)，對(duì)不能立即解決的投訴和問(wèn)題進(jìn)行匯報(bào)。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. § 理解并嚴(yán)格遵守員工手冊(cè)中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Familiar with and strictly adheres to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. § 確保高標(biāo)準(zhǔn)的個(gè)人形象和儀容儀表。 Maintains high standards of personal presentation & grooming. § 與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positive guest and colleague interactions with good working relationships. § 根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責(zé)。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company. 

主要職責(zé) Main Duties     營(yíng)運(yùn) Operational   §  根據(jù)不同的要求，切配各種肉類(lèi)和蔬菜。 Cuts various meats and vegetables as per established specification. §  根據(jù)菜單和客人的數(shù)量來(lái)烹制食品。 Cooks foodstuff in quantities according to menu and number of persons to be served. §  從倉(cāng)庫(kù)領(lǐng)取原料并保存好記錄。 Collects supplies from stores and keeps records and accounts. §  組織干貨及蔬菜的儲(chǔ)存。 Organises the storage of dry goods and vegetables. §  一貫向客人提供高品質(zhì)并展現(xiàn)餐廳理念的食物。 Prepares food that is consistent in quality, and reflects the style of the outlet concept. §  嚴(yán)格執(zhí)行食品分?jǐn)傉咭钥刂瞥杀尽?Strictly adheres to the food apportionment policy to control costs. §  嚴(yán)格遵照食品準(zhǔn)備及烹飪的方法、食物的分量規(guī)格及食物的裝飾要求，確保食物按照規(guī)定標(biāo)準(zhǔn)準(zhǔn)備。 Strictly adheres to the methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner. §  保持廚房的干凈整潔并嚴(yán)格遵守酒店的衛(wèi)生標(biāo)準(zhǔn)。 Maintains the cleanliness of the kitchen and strictly adheres to the Hotel Hygiene policy. §  始終保持廚房所有設(shè)備的干凈整潔。 Maintains the cleanliness of all kitchen equipment at all times. §  及時(shí)報(bào)告任何食品加工設(shè)備的故障。 Reports any malfunction or breakdown of food production machine in a timely manner.     總則 General   §  按要求出席所有會(huì)議并作出貢獻(xiàn)。 Attends and contributes to all Meetings as required. §  確保部門(mén)的服務(wù)一貫按照部門(mén)營(yíng)運(yùn)手冊(cè)的標(biāo)準(zhǔn)，高效、一致和禮貌的完成。 Ensures services provided to guests are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual. §  始終提供禮貌和專(zhuān)業(yè)的服務(wù)。 Provides courteous and professional service at all times. §  保持對(duì)酒店產(chǎn)品知識(shí)、當(dāng)前推廣、政策改變的最新了解及保持高效的內(nèi)部溝通。 Maintains and updates awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication. §  根據(jù)安排出席酒店及部門(mén)的培訓(xùn)，以提高技能和知識(shí)。 Attends hotel and departmental training sessions as scheduled to improve skills and knowledge. §  禮貌而高效的處理客人和員工詢(xún)問(wèn)，對(duì)不能立即解決的投訴和問(wèn)題進(jìn)行匯報(bào)。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §  理解并嚴(yán)格遵守員工手冊(cè)中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Familiar with and strictly adheres to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  確保高標(biāo)準(zhǔn)的個(gè)人形象和儀容儀表。 Maintains high standards of personal presentation & grooming. §  與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §  根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責(zé)。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.  

主要職責(zé) Main Duties ? ? 營(yíng)運(yùn) Operational ? §?根據(jù)凱悅標(biāo)準(zhǔn)，為客人提供順暢、高效的服務(wù)。 Provides fluent and efficient service in accordance with Hyatt standard. §?為客人推薦服務(wù)，回應(yīng)客人關(guān)于餐飲的要求并提供建議。 Gives recommendation on service and responds guest Food and Beverage request as well as provides suggestion. §?根據(jù)順序和程序?yàn)榭腿税才抛?、點(diǎn)單并服務(wù)食物和飲料。 Assigns seats to guest according to subsequence and procedures, takes order of food and beverage. §?全面了解MICROS系統(tǒng)。 Has a thorough knowledge to all sides of MICROS System. §?根據(jù)部門(mén)營(yíng)運(yùn)手冊(cè)的要求，確保餐廳所有食物和飲料、機(jī)器和設(shè)備的正常運(yùn)作。 Ensure all food and beverage, machines and equipment to be normal running according to Departmental Operation Manual. §?努力使客人滿意，并使客人經(jīng)常光顧餐廳。 Makes effort to satisfy our customers and makes them repeat to dine in the restaurant. ? §?為客人點(diǎn)單和上菜，避免不必要的延誤。 Takes food order and delivers foods to avoid unnecessary delay. §?掌握關(guān)于餐廳菜單和酒單的知識(shí)。 Has thorough knowledge of menus and wine list. §?促銷(xiāo)菜單并說(shuō)服客人選擇價(jià)格較高的食物以增加總收入，例如：湯，飲料，沙拉，甜點(diǎn)，等等。 Up sells menus and persuades customers to select higher price foods to increase revenue, e.g. soup, beverage, salad, dessert etc. ? §?向餐廳經(jīng)理/副理報(bào)告任何困難或問(wèn)題，以便找到解決方法或進(jìn)行下一步行動(dòng)。 Reports any difficulties and problems to Manager / Assistant Manager to find out solutions or take next action. §?保持所有設(shè)備和客人需求是同等的。 Maintain equality to both all equipment and customer requests. §?確保根據(jù)標(biāo)準(zhǔn)及運(yùn)作需要擺臺(tái)。 Ensures table setting to accord to standard and operational requirement. §?確保在用餐結(jié)束后，所有餐桌的干凈整潔。 Ensures that all tables are clean and tides up after dining over. §?準(zhǔn)確為客人預(yù)定餐桌并確定用餐人數(shù)。 Makes reservation accurately to customers and confirms dining pax. ? ? 客房服務(wù) Room Service ? §?在結(jié)束與客人的通話前，為客人點(diǎn)單并重復(fù)所點(diǎn)的內(nèi)容。 Repeats order items before phone hung up. §?確保按客人的要求正確點(diǎn)單。 Ensures to take correct orders for customers accordingly. §?確保所有食物及時(shí)送到客人房間。 Ensures the prompt delivery all foods to guest rooms on time. §?嚴(yán)格遵守酒店政策和程序，特別是進(jìn)入客房。 Adheres hotel Policies and Procedures strictly, particularly in entering guest rooms. §?確保不能進(jìn)入有“請(qǐng)勿打擾”的客房。 Ensures not to enter the guest room with “Do Not Disturb”. §?當(dāng)被告知收餐具時(shí)，確保收走在客人房間或走廊的所有餐具。 Ensures to collect all tableware at room or in the corridor when getting inform. §?確保所有帳單的準(zhǔn)確并在送餐時(shí)收回款項(xiàng)。 Ensures that all billings are correct and collects the payment on room service. ? ? 宴會(huì) Event Service ? §?根據(jù)客人要求布置宴會(huì)場(chǎng)地。 Furnishes banquet venue according to customer requests. §?確保所有會(huì)議的視頻設(shè)備都事先經(jīng)過(guò)測(cè)試。 Ensures that video equipment are check before all functions beginning. §?確保將會(huì)議橫幅擺放在正確的位置。 Ensures to display the event banner on the right place. §?滿足任何客人的要求，如遇到困難則向副理報(bào)告，以便得到建議或找到解決方法。 Satisfies any final guest request, reports any difficulties to Assistant Manager to gain his/her suggestion or solution. §?將餐布和設(shè)備送入倉(cāng)庫(kù)前，確保餐布和設(shè)備的干凈整潔。 Ensures that table linen and equipment are clean before stored. ? §?與客房部緊密合作，確保會(huì)議、宴會(huì)場(chǎng)地始終干凈整潔。 Cooperates with Public Cleaning closely and ensures that all event venues are clean. §?與工程部緊密合作，確保設(shè)備的正常運(yùn)作。 Cooperates with Engineering closely and ensures that all event equipment are good used. ? ? 總則 General ? §?按要求出席所有會(huì)議并作出貢獻(xiàn)。 Attends and contributes to all meetings as required. §?確保部門(mén)的服務(wù)一貫按照部門(mén)營(yíng)運(yùn)手冊(cè)的標(biāo)準(zhǔn)，高效、一致和禮貌的完成。 Ensures services provided by the department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual. §?始終提供禮貌和專(zhuān)業(yè)的服務(wù)。 Consistently provides courtesy and professional service. §?保持對(duì)酒店產(chǎn)品知識(shí)、當(dāng)前推廣、政策改變的最新了解及保持高效的內(nèi)部溝通。 Maintains the updated understanding to hotel product knowledge, upsell activities, policy change and the efficient communication internally. §?根據(jù)安排出席酒店及部門(mén)的培訓(xùn)，以提高技能和知識(shí)。 Attends the arrangement trainings of hotel and department accordingly to develop skills and knowledge. §?禮貌而高效的處理客人和員工詢(xún)問(wèn)，對(duì)不能立即解決的投訴和問(wèn)題進(jìn)行匯報(bào)。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §?熟悉并嚴(yán)格遵守員工手冊(cè)中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Is knowledgeable adhere to rules & regulations established in the Associate Handbook and the hotel’s policies concerning fire, hygiene and health & safety. §?確保高標(biāo)準(zhǔn)的個(gè)人形象和儀容儀表。 Ensures high standards of personal presentation & grooming. §?與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §?根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責(zé)。 Responds to request to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.

主要職責(zé) Main Duties ?procedures. 營(yíng)運(yùn) Operational §? 使用新鮮產(chǎn)品，以確保始終向客人提供花樣繁多的菜肴。 Uses fresh products whenever possible to ensure guests are always offered a variety of food items. §? 確保根據(jù)所設(shè)定的政策和方針，盡量利用剩余的食品原料。 Ensures food surpluses and leftovers are used according to the set guidelines and policies. §? 烹制并確保根據(jù)菜單和配方準(zhǔn)備食品，以確保食品質(zhì)量達(dá)到凱悅酒店集團(tuán)標(biāo)準(zhǔn)。 Cooks and ensures foods are prepared according to the menus and a recipe, ensuring the quality of food meets the Hyatt Hotels Corporation standards. §? 嚴(yán)格執(zhí)行食品分?jǐn)傉咭员隳苡行У目刂瞥杀尽?Strictly adheres to food apportionment policy to effectively control costs. §? 在廚師長(zhǎng)的指導(dǎo)下，樂(lè)于學(xué)習(xí)及制作新的菜肴。 Takes interest in learning and preparing new products as directed by the Outlet Chef de Cuisine. §? 為客人提供新鮮食物，即使是最后一分鐘準(zhǔn)備，也要堅(jiān)持保證食物的高品質(zhì)，充分體現(xiàn)餐廳風(fēng)格及經(jīng)營(yíng)理念。 Serves fresh food to guests which is prepared a la minute, is consistent in quality, and reflects the style of the outlet concept. §? 密切監(jiān)督烹飪及員工工作，協(xié)調(diào)他們的工作任務(wù)，確保經(jīng)濟(jì)省時(shí)的出品。 Supervises cooking and other kitchen personnel and coordinates their assignments to ensure economical and timely food production. §? 觀察食物準(zhǔn)備及烹飪的方法、食物的分量規(guī)格及食物的裝飾，確保食物按照規(guī)定標(biāo)準(zhǔn)準(zhǔn)備。 Observes methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner. §? 在食物裝盤(pán)及服務(wù)前，對(duì)食物進(jìn)行檢查。 Tests cooked food before plate-up and service. §? 確保所有廚房設(shè)備的干凈整潔。 Ensures the cleanliness of all kitchen equipment. §? 確保所有廚師在操作中使用正確的工具。 Ensures all Commis Chefs and Kitchen Apprentices use the right tool for the right job. §? 確保所有廚師正確、安全地操作食品加工機(jī)器。 Ensures all Commis Chefs and Kitchen Apprentices handle the food-preparing machine in a proper and safe manner. §? 確保工作場(chǎng)所始終干凈整潔。 Ensures the cleanliness of the work areas at all time. 薪資及生產(chǎn)力管理 Payroll & Productivity Management §? 通過(guò)在整個(gè)部門(mén)內(nèi)建立靈活的員工編制，實(shí)施高效的薪資管理/資源分配。 這基于一個(gè)靈活的員工基數(shù)（全職員工和臨時(shí)工）、多技能及多任務(wù)的原則。 Exercises efficient Payroll Management/ Resources allocation through the establishment of a flexible workforce throughout the Department. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking. §? 指導(dǎo)下屬確保生產(chǎn)力水平滿足凱悅酒店集團(tuán)餐飲部營(yíng)運(yùn)手冊(cè)的要求。 Directs subordinates to ensure productivity meets Hyatt Hotels Corporation Food & Beverage Operations Manual requirements. §? 關(guān)注改進(jìn)生產(chǎn)力水平及在可接受的指引下謹(jǐn)慎管理用品/薪資，確保所有設(shè)備的優(yōu)化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. §? 通過(guò)“靈活處理工作”（適當(dāng)情況下）和簡(jiǎn)化工作流程，來(lái)回顧和不斷探索所有員工的生產(chǎn)力水平改善。 Reviews and constantly seeks productivity level improvements of all associates through the process of “taking work out of the system” (when appropriate) and through streamlining of work process. 人員管理 People Management §? 協(xié)助引導(dǎo)員工在工作中遵循經(jīng)營(yíng)、財(cái)務(wù)及行政管理的理念，確保員工掌握多項(xiàng)技能并承擔(dān)多項(xiàng)工作。 Assists with the development of all Commis Chefs to work following the operational, financial, administrative philosophies and ensuring associates are multi skilled and perform multi tasks. §? 通過(guò)參與管理，根據(jù)酒店制度和程序以及相關(guān)適用法律，對(duì)所有廚師進(jìn)行緊密督導(dǎo)。 Through hands-on management, supervises closely all Commis Chef in the performance of their duties in accordance with Policies & Procedures and applicable laws. §? 給具備能力和資源的員工委派適當(dāng)?shù)墓ぷ骱拓?zé)任，在培養(yǎng)和發(fā)展員工的同時(shí)確保營(yíng)運(yùn)標(biāo)準(zhǔn)和安全。 Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. §? 擁護(hù)和支持酒店的培訓(xùn)精神和以人為本的管理哲學(xué)，并和進(jìn)修及培訓(xùn)發(fā)展部經(jīng)理、部門(mén)培訓(xùn)員密切合作培養(yǎng)和發(fā)展員工。 Embraces and supports the Training initiatives and philosophies of the company and works closely with the Learning and Development Manager and Departmental Trainers in the training and development of associates. §? 發(fā)展及協(xié)助針對(duì)提高技能和知識(shí)的培訓(xùn)活動(dòng)。 Develops and assists with training activities focused on improving skills and knowledge. §? 確保員工完全理解酒店的規(guī)章制度并遵照?qǐng)?zhí)行。 Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. §? 監(jiān)督員工士氣并提供工作表現(xiàn)及發(fā)展的反饋。 Monitors associate morale and provides mechanism for performance feedback and development. §? 進(jìn)行員工年度表現(xiàn)發(fā)展評(píng)估，提供真實(shí)和準(zhǔn)確的回饋。 Conducts annual Performance Development, providing honest and appropriate feedback. §? 將指導(dǎo)原則及核心價(jià)值有效地傳達(dá)給所有層級(jí)的員工。 Effectively communicates guiding principles and core values to all levels of associates. 總則 General §? 按要求出席所有會(huì)議并作出貢獻(xiàn)。 Attends and contributes to all Meetings as required. §? 確保部門(mén)的服務(wù)一貫按照部門(mén)營(yíng)運(yùn)手冊(cè)的標(biāo)準(zhǔn)，高效、一致和禮貌的完成。 Ensures services provided to guests are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual. §? 始終提供禮貌、專(zhuān)業(yè)的服務(wù)。 Provides courteous and professional service at all times. §? 保持對(duì)酒店產(chǎn)品知識(shí)、當(dāng)前推廣、政策改變的最新了解及保持高效的內(nèi)部溝通。 Maintains an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication. §? 根據(jù)安排出席酒店及部門(mén)的培訓(xùn)，以提高技能和知識(shí)。 Attends all hotel and departmental training sessions as scheduled to improve skills and knowledge. §? 禮貌而高效的處理客人和員工詢(xún)問(wèn)，對(duì)不能立即解決的投訴和問(wèn)題進(jìn)行匯報(bào)。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §? 理解并嚴(yán)格遵守員工手冊(cè)中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Familiar with and strictly adheres to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §? 確保高標(biāo)準(zhǔn)的個(gè)人形象和儀容儀表。 Maintains high standards of personal presentation & grooming. §? 與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §? 根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責(zé)。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

主要職責(zé) Main Duties     行政 Administration   §  定期更新餐廳、酒店設(shè)施、緊急電話號(hào)碼、名勝古跡和其他的信息。 Updates all information on restaurants, hotel facilities, emergency telephone numbers, places of interests and other miscellaneous information periodically.     賓客服務(wù) Customer Service   §  確保遵循品牌承諾并始終提供優(yōu)異的對(duì)客服務(wù)。 Delivers the brand promise and provide exceptional guest service at all times. §  適時(shí)的為其他部門(mén)員工提供同樣優(yōu)質(zhì)的服務(wù)。 Provides excellent service to internal customers as appropriate. §  熟悉掌握酒店的產(chǎn)品知識(shí)、服務(wù)及酒店政策。 Be familiar with the hotel’s products and services and policies. §  禮貌并有效地處理客人和員工的投訴或詢(xún)問(wèn)，并將客人投訴立即匯報(bào)至禮賓部副理。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, Feedback guests’ complaints to Assistant Manager Concierge immediately. §  與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §  確保客人信息的歷史記錄得到精確的維護(hù)。 Ensures that guest history records are accurately maintained.     財(cái)務(wù) Financial     §  確保留存所有與酒店、公司和地方規(guī)定、政策和法規(guī)相關(guān)的財(cái)務(wù)記錄；遵循財(cái)務(wù)記賬、資金處理的規(guī)定；及時(shí)準(zhǔn)確的匯報(bào)財(cái)務(wù)信息。 Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.     營(yíng)運(yùn) Operational   §  確保服務(wù)符合品牌標(biāo)準(zhǔn)的基本要求，適時(shí)提供更多可供選擇的品牌服務(wù)。 Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. §  負(fù)責(zé)整理顧客意見(jiàn)調(diào)查結(jié)果，確保所有改進(jìn)措施的貫徹執(zhí)行。 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. §  確保全部的顧客留言、信件、傳真和包裹正確迅速地分類(lèi)及分發(fā)。 Ensures all guests' messages, mail, faxes and parcels are handled and distributed promptly. §  確保所有顧客需求和要求得到及時(shí)關(guān)注并以正確的方式處理，按照客人要求提供取送服務(wù)。 Ensures that all guest requests and requirements are attended to promptly and handled in the correct manner. Runs errand for guest as and when required. §  確保將所有客人意見(jiàn)轉(zhuǎn)達(dá)給禮賓副理，以便繼續(xù)跟進(jìn)。 Ensures guest comments are channelled to Assistant Manager Concierge for follow up. §  始終確保迅速、準(zhǔn)確和高效的電話和留言服務(wù)。 Ensures speedy, accurate and efficient telephone and message service at all times. §  確保店內(nèi)店外特殊會(huì)議和促銷(xiāo)活動(dòng)信息的準(zhǔn)確。 Ensures accurate information of special events and promotions inside and outside of the hotel. §  負(fù)責(zé)為客人提供打包服務(wù)。 Handles parcel wrapping for guests. §  以支持和靈活的態(tài)度與其他禮賓部同事密切合作，關(guān)注酒店的整體成功和客人的滿意度。 Works closely with other Concierge personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. §  擁護(hù)和支持“群策群力”的精神。 Supports and embraces the spirit of “We work through Teams”. §  確保熟知鎮(zhèn)江酒店、餐廳及旅游信息。 Ensures accurate knowledge of hotels, restaurants and the tourism in Zhenjiang.     人事 Personnel   §  支持并貫徹“以人為本”的理念， 體現(xiàn)并發(fā)揚(yáng)凱悅價(jià)值觀。 Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values.     其他 Other Duties   §  確保高標(biāo)準(zhǔn)的個(gè)人形象和儀容儀表。 Ensures high standards of personal presentation and grooming. §  始終展現(xiàn)負(fù)責(zé)的管理和行為，并以積極的形象代表酒店和凱悅酒店集團(tuán)。 Exercises responsible behaviour at all times and positively representing the hotel and Hyatt Hotels Cooperation. §  隨著行業(yè)、公司和酒店的變化，對(duì)禮賓部的職能作出相應(yīng)調(diào)整。 Responds to changes in the Concierge function as dictated by the industry, company and hotel. §  了解關(guān)于員工及行業(yè)關(guān)系的法律、法規(guī)，理解并嚴(yán)格遵守員工手冊(cè)中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Reads the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety. §  按照要求參加培訓(xùn)和會(huì)議。 Attends training sessions and meetings as and when required. §  根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責(zé)。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.    

招聘前廳部、餐飲部、廚務(wù)部、工程部等各部門(mén)實(shí)習(xí)生，提供食宿