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【崗位職責】 1、全面負責中餐廳的日常運營管理工作，包括人員調(diào)配、服務(wù)標準執(zhí)行及質(zhì)量控制； 2、制定并落實餐廳的銷售計劃及成本控制方案，確保經(jīng)營目標的達成； 3、監(jiān)督食品出品質(zhì)量、服務(wù)流程及衛(wèi)生標準，提升顧客滿意度； 4、負責餐廳員工的培訓、考核及團隊建設(shè)，提高整體服務(wù)水平； 5、處理顧客投訴及突發(fā)事件，維護酒店品牌形象； 6、與廚房及其他部門保持高效溝通，協(xié)調(diào)資源以優(yōu)化運營效率； 7、定期分析經(jīng)營數(shù)據(jù)，提出改進建議并推動執(zhí)行。 【崗位要求】 1、具備較強的餐飲服務(wù)管理能力，熟悉中餐廳運營流程及標準； 2、良好的溝通協(xié)調(diào)能力，能有效領(lǐng)導團隊并處理突發(fā)情況； 3、對菜品質(zhì)量、服務(wù)細節(jié)及成本控制有敏銳的洞察力； 4、具備較強的抗壓能力及客戶導向意識； 5、有酒店或高端餐飲行業(yè)相關(guān)經(jīng)驗者優(yōu)先； 6、能適應(yīng)彈性工作時間，包括周末及節(jié)假日。

主要職責 Main Duties ? ? 行政 Administration ? §? 確保維護一個有組織的、及時更新的人事記錄檔案系統(tǒng)。 Ensures that an organised, up-to-date filing system is maintained for all personnel records. §? 確保所有員工的行為都能符合當?shù)氐姆伞?Ensures all employment practices are in keeping with local legislation. §? 確保對于員工的檔案資料進行及時并保密地管理。 Ensures the timely and confidential management of associate data. §? 確保人事紀錄錄入人力資源系統(tǒng)。 Enters Personnel records into the HR System. §? 確保在員工申請工傷的過程中各種文件恰當使用。 Ensuring proper documentation for the process of associate work accidents claim. §? 根據(jù)人事經(jīng)理所指派的任務(wù)，與當?shù)氐膭谫Y機構(gòu)緊密協(xié)調(diào)合作。 Liaises with the local Labour authority for all related matters as assigned by the Personnel Manager. §? 按時準備員工離職及曠工報表。 Preparation of turnover and absenteeism reports in a timely manner.?? §? 協(xié)助檢查員工餐廳的食品質(zhì)量及衛(wèi)生狀況。 Assists in checking the food quality and cleanliness of the Associate Restaurant. §? 維護各種手冊及電子人事檔案以確保所有所需記錄的正確性。 Maintains manual and electronic personnel files, ensuring that required record keeping is accurate. §? 協(xié)助檢查以確保所有員工設(shè)施能夠按照標準得到維護，例如員工更衣柜、員工餐廳、員工宿舍以及員工吸煙區(qū)。 Assists by checking to ensure all associate facilities are maintained within standards, i.e. Associate lockers, Associate Restaurant, Associate Dormitory and Associate smoking area. ? ? 錄用及遴選 Recruitment and Selection ? §? 協(xié)助完成新員工的錄用、登記，在適當?shù)臅r間安排面試的事宜。 Assists in the recruitment process by handling enquiries, registration and arranging interview at appropriate time. §? 維護所有的應(yīng)聘要求以便從中選擇合適的人選。 Maintains all applications, screens and interviews applicants suitable for positions §? 確保查閱所有的求職申請，不論通過還是拒絕都能在兩周之內(nèi)給予回復。 Ensures that all applications are reviewed and that acknowledgment/ reject letters are sent out 2 weeks from date of receipt. §? 協(xié)助準備酒店的招聘資料，使其能夠加強宣傳本酒店的特性和表達專業(yè)的企業(yè)形象。 Assists in the preparation of recruitment advertisements that reinforces the corporate identity and projects a professional image. §? 與相關(guān)學術(shù)機構(gòu)及酒店專業(yè)學校保持緊密地聯(lián)系。 Maintains close relationship with academic institutions and hotel schools. ? ? 薪資與生產(chǎn)力管理 Payroll and Productivity Management ? §? 關(guān)注改進生產(chǎn)力水平及在可接受的指引下謹慎管理用品/薪資，確保所有設(shè)備的優(yōu)化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. §? 確保新技術(shù)和新設(shè)備的使用，“靈活處理工作”的同時提高生產(chǎn)力。 Ensures new technology & equipment are embraced, improving productivity whilst taking work out of the system. §? 確?？记谟涗浤軌虬凑占榷ǖ恼吆统绦蜻M行檢查。 Ensures Attendance Record check is being carried out according to the Policies & Procedures. ? ? 相關(guān)產(chǎn)業(yè)關(guān)系的維持 Industrial Relations ? §? 確保與酒店的管理層、員工、其他酒店、政府官員及當?shù)厣鐖F保持緊密并專業(yè)的聯(lián)系。 Ensures close and professional relationships are established and maintained between management, associates, other hotels, government officials and the local community. §? 確保長期公平的管理員工不滿及行為不端，為糾正不恰當?shù)男袨榧胺椒ㄌ峁I(yè)的意見及指導。 Ensures consistent and fair Grievance handling and Misconduct management, providing professional counselling and coaching to correct inappropriate behaviours. ? ? 員工溝通 Associate Communications ? §? 將核心價值觀及行為標準有效地傳達給所有層級的員工。 Effectively communicates core values and behavioural standards to all levels of associates. §? 協(xié)助管理員工認知計劃。 Assists with the coordination of the associate recognition programmes. §? 協(xié)調(diào)并安排與辭職員工的訪談。 Co-ordinates and arranges outgoing associates for Exit Interview. ? ? 人員管理 People Management ? §? 發(fā)展及協(xié)助針對提高技能和知識的培訓活動。 Assists with training activities focused on improving skills and knowledge. §? 確保員工完全理解酒店的規(guī)章制度并遵照執(zhí)行。 Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. §? 監(jiān)督員工士氣并提供工作表現(xiàn)及發(fā)展的反饋。 Monitors associate morale and provides mechanism for performance feedback and development. §? 將指導原則及核心價值有效地傳達給所有層級的員工。 Effectively communicates guiding principles and core values to all levels of associates. ? ? 總則 General ? §? 確保所有員工始終提供禮貌和專業(yè)的服務(wù)。 Ensures all associates provide courteous and professional service at all times. §? 確保所有員工對酒店產(chǎn)品知識、當前推廣、政策改變的最新了解及保持高效的內(nèi)部溝通。 Ensures all associates maintain up-to-date awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication. §? 禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進行匯報。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §? 了解關(guān)于員工及行業(yè)關(guān)系的法律、法規(guī)，理解并嚴格遵守員工手冊中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §? 協(xié)助人事經(jīng)理按時準備人力資源及人事報表。 Assists the Personnel Manager in preparing the Human Resources Report and Manning Report on a timely manner. §? 協(xié)助管理酒店的相關(guān)測評及評估。 Assists with the management of the Hotel Evaluation and Appraisal processes. §? 積極參與員工福利、安全、發(fā)展及健康的活動，并給予建議、咨詢和真實、恰當?shù)姆答仭?Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback. §? 確保高標準的個人形象和儀容儀表。 Ensures high standards of personal presentation & grooming. §? 與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §? 確保并實施對于辦公室的保密性工作。 Ensures and practices the utmost protection of office’s confidentiality. §? 根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

鎮(zhèn)江隱居酒店招聘總經(jīng)理 一、核心職責 1. 運營與決策 ? 統(tǒng)籌酒店日常經(jīng)營管理，制定年度營收與預(yù)算，科學管控能耗、人力及物料成本，確保GOP率達標。 ? 主導服務(wù)標準落地，推動攜程評分至4.85+，搭建系統(tǒng)化員工培訓體系，提升客戶滿意度與復購率。 2. 創(chuàng)新與渠道 ? 深度分析鎮(zhèn)江市和西津渡金山寺區(qū)域文旅客源特征，設(shè)計跨界融合方案（如文化主題房、“酒+景+食+行”套餐、禪修療愈體驗課、羽毛球競技聯(lián)動等），提升酒店坪效與非客房收入。 ? 優(yōu)化OTA平臺內(nèi)容與動態(tài)定價；牽頭小紅書、抖音、B站、攜程旅拍等平臺流量運營（含內(nèi)容種草、達人合作、矩陣直播等），快速落地轉(zhuǎn)化方案，實現(xiàn)RP提升。 ? 主攻大客戶、協(xié)議單位、商旅研學團隊等B端市場，定制合作方案，拉動整體出租率增長。 二、核心素質(zhì)要求 1. 接地氣，扎根一線 ? 杜絕衙門作風，參與一線巡檢（如部門晨會、客房及餐廳質(zhì)檢），親自牽頭處理超房、食品安全、治安輿情等突發(fā)事件。 ? 搭建溝通橋梁，傾聽團隊訴求（如優(yōu)化排班規(guī)則、重組崗位職責、改善員工食宿條件）。 2. 持續(xù)性與開放心態(tài) ? 長期抓取各時段流量熱點，主動迭代數(shù)字化、跨界合作、企業(yè)團隊等渠道的運營策略，打破經(jīng)驗依賴。 ? 彈性化管理不同年齡、性別、學歷等背景員工，興趣化激勵發(fā)揮員工價值，提升團隊凝聚力。 3. 抗壓性與務(wù)實精神 ? 能在業(yè)績壓力、團隊矛盾、突發(fā)事件等多重壓力場景中保持冷靜，有足夠的韌性與定力統(tǒng)籌協(xié)調(diào)，穩(wěn)控局面。 ? 拒絕畫餅、甩鍋、形式主義等問題，解決事情為核心，規(guī)劃到執(zhí)行必須基于實際條件。 三、硬性要求 ? 男女不限、45周歲及以下、大專及以上、 2年以上同崗位（4鉆及以上酒店）管理經(jīng)驗。 ? 精通本崗位核心職責，樂于學習、熱情開朗、干練高效、細節(jié)控。 ? 能力突出不受以上任何要求限制。

財務(wù)回報 ·?????????根據(jù)在銷售策略中既定目標，向新的、現(xiàn)有的、有可能的客戶進行銷售，并與其談判商定最適合的價格以爭取最大的利潤。 ·?????????指導和進行市場調(diào)研和分析。 ·?????????和上級領(lǐng)導一起進行編制和管理部門預(yù)算。 員工團隊 ·?????????與所在區(qū)域內(nèi)的洲際酒店集團成員和區(qū)域預(yù)訂辦公室保持定期聯(lián)系。 ·?????????及時與運營部門進行溝通。 ·?????????協(xié)助新產(chǎn)品和服務(wù)的準備工作。 ·?????????按市場銷售總監(jiān)與地區(qū)經(jīng)理們的指示執(zhí)行相關(guān)工作。 賓客體驗 ·?????????通過客戶管理，向現(xiàn)有的客戶提供服務(wù)。 ·?????????設(shè)立和保持定期的銷售拜訪模式每天6個銷售拜訪或者20個電話銷售拜訪，與目標市場的主要人物會面并提交每日銷售拜訪報告和每周銷售計劃。 企業(yè)責任 ·?????????在洲際酒店集團的范圍內(nèi)將銷售線索提供給適合的人員。 ·?????????根據(jù)酒店的營業(yè)需要，與業(yè)務(wù)聯(lián)系人、會務(wù)策劃者、游客和會展局、旅行社、旅游運營商、航空公司、公司客戶、政府部門和其它客人發(fā)展并保持聯(lián)系。 ·?????????監(jiān)測現(xiàn)有業(yè)務(wù)，并在銷售策略會上提出建議以擴大業(yè)務(wù)。 ·?????????發(fā)展現(xiàn)有業(yè)務(wù)，并建立和尋找發(fā)展業(yè)務(wù)的機會。 ·?????????通過參與當?shù)厥袌龅母鞣N活動在當?shù)厥袌錾蠘淞⒘己眯蜗蟆?

財務(wù)回報 ? 分析并監(jiān)督部門的能源成本及費用支出。 員工團隊 ? 確保酒店的各項規(guī)章制度得以遵守執(zhí)行。 ? 確保所屬下級員工按照值班表要求按時出勤。 ? 確保工程部門員工遵守頒布的工程工作程序和標準。 ? 對違反酒店規(guī)定要求的下級員工（根據(jù)員工手冊和工程部相關(guān)工作程序規(guī)定）提出警告。 ? 妥善地組織和履行對酒店、營運部門、維保部門、能源及成本部門的能源管理職能。 ? 支持并制定降低能源運營成本及改進措施計劃。 ? 堅持執(zhí)行一套酒店機械設(shè)備的登記系統(tǒng)。 ? 制定年度設(shè)備設(shè)施維保計劃并有效執(zhí)行。 ? 向副總工程師提出關(guān)于更加經(jīng)濟有效的設(shè)備運營維護方面的新措施、新建議。 ? 參與制定年度酒店、運行、維保、能源及成本部門的預(yù)算。 ? 評審關(guān)于酒店、營運、維保、能源及成本部門的資本支出審批單，并提出適當建議。 ? 按照上級領(lǐng)導的要求，與酒店賓客及外部承包商進行交流合作。 ? 與工程部的其它工作領(lǐng)域員工進行交流合作。 ? 協(xié)助進行工程合同的分析。 ? 需要時協(xié)助維修工人進行設(shè)備的維護維修。 ? 進行交接班說明，確保員工熟知酒店的業(yè)務(wù)活動和經(jīng)營要求。 ? 對員工進行相關(guān)業(yè)務(wù)技能進行培訓。 ? 指導督促外包工（供應(yīng)商）按酒店及部門相關(guān)規(guī)定進行施工。 賓客體驗 ? 晨檢時應(yīng)確保部門員工遵守儀容儀表規(guī)定。

主要職責 Main Duties ? ? 營運管理 Operation ? §? 組織每天所在班次的例會，宣布每天的住房率、到店客人、離店客人、會議宴會以及需要特別注意之處。 Conducts daily pre-shift briefings to associates on room occupancy, arrival and departures, functions/ event and special attention that is needed. §? 在日常運營中與客房部及其他各部門保持緊密的聯(lián)系。 Liaises with Housekeeping and other related departments on daily operations. §? 禮貌并高效的處理客人的要求及投訴，需要時要向前廳部經(jīng)理匯報，并且確保及時跟進。 Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Front Office Manager for necessary action and assure follow up with guests. §? 與客人建立并保持良好的賓客關(guān)系。 Establishes a rapport with guests, maintaining good customer relationship. §? 確保收銀程序能按照嚴格的標準執(zhí)行，確保每一個程序符合酒店內(nèi)部及財務(wù)部所制定的政策及程序要求。 Ensures that the cashiering procedures are strictly adhered to and that all floats are used appropriately in accordance to Policies & Procedures set by the Hotel and personnel with access to floats comply with internal Policies & Procedures established by Finance. §? 協(xié)調(diào)好各種修葺及維護工作以確保酒店財產(chǎn)的正常維護。 Coordinates all Repair and Maintenance and issues repair and maintenance job orders to ensure proper maintenance. §? 在團隊的接待工作中發(fā)揮主動性及創(chuàng)造性，協(xié)調(diào)好與銷售部、餐飲部及其他部門之間的合作。 To exercise initiative and resourcefulness in all aspects of group handling and to co-ordinate and co-operate with Sales, Rooms and F&B departments in all arrangements. §? 積極地宣傳并為酒店獲取業(yè)務(wù)，如：會議宴會、促銷、餐廳和其他業(yè)務(wù)。 To promote and secure business for our hotel, special events, promotions, Outlets and other business. ? §? 向員工灌輸時刻保持主人翁精神，把握每次對客的銷售機會，并在傳授的過程中身體力行。 To exemplify and instil upon the associate entrepreneurship/ ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel. §? 確保每一個員工能時刻掌握本酒店及各其他姐妹酒店的實事動態(tài)、服務(wù)/促銷和設(shè)施，以實現(xiàn)交叉銷售。 To ensure that all staff is constantly updated on accurate information about the Hotel and all sister properties, their services/ promotions and facilities in order to cross sell the Hotels. ? ? 薪資及生產(chǎn)力管理 Payroll & Productivity Management ? §? 通過在整個部門內(nèi)建立靈活的員工編制，實施高效的薪資管理/資源分配。 這將依據(jù)一個靈活的員工基數(shù)（全職員工和臨時工）、多技能及多任務(wù)的原則。 Exercises efficient Payroll Management/ Resources allocation through the establishment of a flexible workforce throughout the Department. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking. §? 指導下屬確保生產(chǎn)力水平滿足凱悅設(shè)計標準和凱悅酒店集團餐飲部營運手冊的要求。 Directs subordinates to ensure productivity meets the Hyatt Hotels Corporation Rooms Operations Manual requirement. §? 關(guān)注改進生產(chǎn)力水平及在可接受的指引下謹慎管理用品/薪資，確保所有設(shè)備的優(yōu)化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. §? 通過“靈活處理工作”（適當情況下）和簡化工作流程，來回顧和不斷探索所有員工的生產(chǎn)力水平改善。 Reviews and constantly seeks productivity level improvements of all associates through the process of “taking work out of the system” (when appropriate) and through streamlining of work process. ? ? 人員管理 People Management ? §? 協(xié)助錄用、挑選并發(fā)展前廳部員工，引導他們在工作中遵循經(jīng)營、財務(wù)及行政管理的理念，確保員工掌握多項技能并承擔多項工作。 Assists with the recruitment, selection, motivation and development of Front Office associates to work following the operational, financial, administrative philosophies and willing to become multi skilled and perform multi tasks. §? 通過參與管理，根據(jù)酒店制度和程序以及相關(guān)適用法律，對所有前廳部員工進行緊密督導。 Through hands-on management, supervises closely all Front Office associates in the performance of their duties in accordance with Policies & Procedures and applicable laws. §? 給具備能力和資源的員工委派適當?shù)墓ぷ骱拓熑?，在培養(yǎng)和發(fā)展員工的同時確保營運標準和安全。 Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. §? 擁護和支持酒店的培訓精神和以人為本的管理哲學，并和進修及培訓發(fā)展部經(jīng)理密切合作培養(yǎng)和發(fā)展部門培訓員。 Instills and supports the Training initiatives and philosophies of the company and works closely with the Learning and Development Manager and takes active role in the training and development of associates. §? 發(fā)展及協(xié)助針對提高技能和知識的培訓活動。 Develops and assists with training activities focused on improving skills and knowledge. §? 確保員工完全理解酒店的規(guī)章制度并遵照執(zhí)行。 Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. ? ? §? 確保所有員工對酒店產(chǎn)品知識、當前推廣、政策改變的最新了解及保持高效的內(nèi)部溝通。 Ensures all associates maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication. §? 監(jiān)督員工士氣并提供工作表現(xiàn)及發(fā)展的反饋。 Monitors associate morale and provides mechanism for performance feedback and development. §? 將指導原則及核心價值有效地傳達給所有層級的員工。 Effectively communicates guiding principles and core values to all levels of associates. §? 確保每一個員工時刻保持并履行高度保護客人隱私的意識。 Ensures all associates practice the utmost protection of guests’ privacy and confidentiality. ? ? 總則 General ? §? 確保部門的服務(wù)一貫按照部門營運手冊的標準，高效、一致和禮貌的完成。 Ensures services provided by the Front Office associates are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Departmental Operations Manual. §? 按要求出席所有會議并作出貢獻。 Attends and contributes to all Meetings as required. §? 確保所有員工始終提供禮貌和專業(yè)的服務(wù)。 Ensures all associates provide courteous and professional service at all times. §? 禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進行匯報。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §? 了解關(guān)于員工及行業(yè)關(guān)系的法律、法規(guī)，理解并嚴格遵守員工手冊中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §? 積極參與員工福利、安全、發(fā)展及健康的活動，并給予建議、咨詢和真實、恰當?shù)姆答仭?Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback. §? 確保高標準的個人形象和儀容儀表。 Ensures high standards of personal presentation & grooming. §? 與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §? 始終展現(xiàn)負責的管理和行為，并以積極的形象代表酒店管理團隊和凱悅酒店集團。 Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt Hotels Corporation. §? 根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

主要職責 Main Duties ? ? 行政 Administration ? §? 確保維護一個有組織的、及時更新的人事記錄檔案系統(tǒng)。 Ensures that an organised, up-to-date filing system is maintained for all personnel records. §? 確保所有員工的行為都能符合當?shù)氐姆伞?Ensures all employment practices are in keeping with local legislation. §? 確保對于員工的檔案資料進行及時并保密地管理。 Ensures the timely and confidential management of associate data. §? 確保人事紀錄錄入人力資源系統(tǒng)。 Enters Personnel records into the HR System. §? 確保在員工申請工傷的過程中各種文件恰當使用。 Ensuring proper documentation for the process of associate work accidents claim. §? 根據(jù)人事經(jīng)理所指派的任務(wù)，與當?shù)氐膭谫Y機構(gòu)緊密協(xié)調(diào)合作。 Liaises with the local Labour authority for all related matters as assigned by the Personnel Manager. §? 按時準備員工離職及曠工報表。 Preparation of turnover and absenteeism reports in a timely manner.?? §? 協(xié)助檢查員工餐廳的食品質(zhì)量及衛(wèi)生狀況。 Assists in checking the food quality and cleanliness of the Associate Restaurant. §? 維護各種手冊及電子人事檔案以確保所有所需記錄的正確性。 Maintains manual and electronic personnel files, ensuring that required record keeping is accurate. §? 協(xié)助檢查以確保所有員工設(shè)施能夠按照標準得到維護，例如員工更衣柜、員工餐廳、員工宿舍以及員工吸煙區(qū)。 Assists by checking to ensure all associate facilities are maintained within standards, i.e. Associate lockers, Associate Restaurant, Associate Dormitory and Associate smoking area. ? ? 錄用及遴選 Recruitment and Selection ? §? 協(xié)助完成新員工的錄用、登記，在適當?shù)臅r間安排面試的事宜。 Assists in the recruitment process by handling enquiries, registration and arranging interview at appropriate time. §? 維護所有的應(yīng)聘要求以便從中選擇合適的人選。 Maintains all applications, screens and interviews applicants suitable for positions §? 確保查閱所有的求職申請，不論通過還是拒絕都能在兩周之內(nèi)給予回復。 Ensures that all applications are reviewed and that acknowledgment/ reject letters are sent out 2 weeks from date of receipt. §? 協(xié)助準備酒店的招聘資料，使其能夠加強宣傳本酒店的特性和表達專業(yè)的企業(yè)形象。 Assists in the preparation of recruitment advertisements that reinforces the corporate identity and projects a professional image. §? 與相關(guān)學術(shù)機構(gòu)及酒店專業(yè)學校保持緊密地聯(lián)系。 Maintains close relationship with academic institutions and hotel schools. ? ? 薪資與生產(chǎn)力管理 Payroll and Productivity Management ? §? 關(guān)注改進生產(chǎn)力水平及在可接受的指引下謹慎管理用品/薪資，確保所有設(shè)備的優(yōu)化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. §? 確保新技術(shù)和新設(shè)備的使用，“靈活處理工作”的同時提高生產(chǎn)力。 Ensures new technology & equipment are embraced, improving productivity whilst taking work out of the system. §? 確?？记谟涗浤軌虬凑占榷ǖ恼吆统绦蜻M行檢查。 Ensures Attendance Record check is being carried out according to the Policies & Procedures. ? ? 相關(guān)產(chǎn)業(yè)關(guān)系的維持 Industrial Relations ? §? 確保與酒店的管理層、員工、其他酒店、政府官員及當?shù)厣鐖F保持緊密并專業(yè)的聯(lián)系。 Ensures close and professional relationships are established and maintained between management, associates, other hotels, government officials and the local community. §? 確保長期公平的管理員工不滿及行為不端，為糾正不恰當?shù)男袨榧胺椒ㄌ峁I(yè)的意見及指導。 Ensures consistent and fair Grievance handling and Misconduct management, providing professional counselling and coaching to correct inappropriate behaviours. ? ? 員工溝通 Associate Communications ? §? 將核心價值觀及行為標準有效地傳達給所有層級的員工。 Effectively communicates core values and behavioural standards to all levels of associates. §? 協(xié)助管理員工認知計劃。 Assists with the coordination of the associate recognition programmes. §? 協(xié)調(diào)并安排與辭職員工的訪談。 Co-ordinates and arranges outgoing associates for Exit Interview. ? ? 人員管理 People Management ? §? 發(fā)展及協(xié)助針對提高技能和知識的培訓活動。 Assists with training activities focused on improving skills and knowledge. §? 確保員工完全理解酒店的規(guī)章制度并遵照執(zhí)行。 Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. §? 監(jiān)督員工士氣并提供工作表現(xiàn)及發(fā)展的反饋。 Monitors associate morale and provides mechanism for performance feedback and development. §? 將指導原則及核心價值有效地傳達給所有層級的員工。 Effectively communicates guiding principles and core values to all levels of associates. ? ? 總則 General ? §? 確保所有員工始終提供禮貌和專業(yè)的服務(wù)。 Ensures all associates provide courteous and professional service at all times. §? 確保所有員工對酒店產(chǎn)品知識、當前推廣、政策改變的最新了解及保持高效的內(nèi)部溝通。 Ensures all associates maintain up-to-date awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication. §? 禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進行匯報。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §? 了解關(guān)于員工及行業(yè)關(guān)系的法律、法規(guī)，理解并嚴格遵守員工手冊中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §? 協(xié)助人事經(jīng)理按時準備人力資源及人事報表。 Assists the Personnel Manager in preparing the Human Resources Report and Manning Report on a timely manner. §? 協(xié)助管理酒店的相關(guān)測評及評估。 Assists with the management of the Hotel Evaluation and Appraisal processes. §? 積極參與員工福利、安全、發(fā)展及健康的活動，并給予建議、咨詢和真實、恰當?shù)姆答仭?Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback. §? 確保高標準的個人形象和儀容儀表。 Ensures high standards of personal presentation & grooming. §? 與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §? 確保并實施對于辦公室的保密性工作。 Ensures and practices the utmost protection of office’s confidentiality. §? 根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

Administration 行政 §? Provides administrative support to General Manager and ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functions. 為總經(jīng)理提供行政支持，確保遵從有關(guān)行政管理的酒店政策、標準和程序。 §? Types, files, and upkeeps all private and confidential matters related to the department. 打印、歸檔并整理所有部門的私密文檔。 §? Sets up a systematic and efficient filing system, both for hardcopies as well as all electronic data, that enables quick retrieval. 建立一套系統(tǒng)化的、高效的存檔系統(tǒng)，包括紙質(zhì)文檔和電子文檔，以便快速查找。 §? Ensures all files are kept up-to-date at all times. 確保所有文件隨時保持更新。 §? Prepares the relevant materials for all meetings attended by the General Manager: Daily Operations Meeting, Executive Committee Meetings, Departmental Meetings and ad hoc meetings. 為總經(jīng)理參加的所有會議準備資料，包括每日運營會議、行政委員會議、部門會議和臨時召集的會議。 §? Answers telephone and gives information to callers or routes call to appropriate official and places outgoing calls. 應(yīng)答電話，為來電者提供信息，或?qū)㈦娫掁D(zhuǎn)至相關(guān)人員，為總經(jīng)理撥打電話。 §? Makes copies of correspondence or other printed matters. 處理復印和打印事務(wù)。 §? Prepares outgoing mail. 準備發(fā)出的郵件。 §? Types, takes dictation and minutes, draft letters, files and traces and composes correspondence. 打字、記錄口授和會議紀要，起草信件，處理往來信件的存檔、追蹤和寫作。 §? Monitors and maintains the proper appearance of the Division’s office area. 監(jiān)控并保持辦公室區(qū)域的整潔有序。 §? Maintains organised files. 保持井然有序的檔案系統(tǒng)。 §? Reads and routes incoming mail and outgoing correspondences. 閱讀并轉(zhuǎn)發(fā)往來信件。 §? Handles outgoing mails by courier. 處理快件郵寄。 §? Ensures authorisation forms are fully completed and signed by the respective executive before handing over to the General Manager for signature. 確保所有需要簽字的文件的完整性，并且在提交總經(jīng)理簽字之前，確保先由各部門總監(jiān)簽字批準。 §? Handles monthly requisition of stationeries/general and dry goods stores. 負責每月文具、總倉和干貨倉貨物的申領(lǐng)。 §? Checks and updates Executive Office employees’ attendance records for GM’s approval, and forward it to Human Resources.? 檢查并更新行政辦公室員工的考勤記錄，提交給總經(jīng)理簽字，并送交人事部。 ***男士優(yōu)先考慮***

財務(wù)回報 管理會議和宴會運營的各項工作，最大程度的完成部門預(yù)算。 分析歷史和其它的統(tǒng)計信息。 保持定期銷售拜訪模式。 員工團隊 與員工建立并保持良好的工作關(guān)系。 參加和參與每日的例會和其它計劃好的會議。 參加和參與計劃好的培訓課程。 賓客體驗 進行銷售拜訪，電話銷售，書信，電子郵件銷售以及邀請客戶參觀酒店的工作。 跟進所有詢問。 為確保獲得業(yè)務(wù)和加強客戶關(guān)系招待客戶。 協(xié)商有關(guān)會議銷售和宴會服務(wù)的條款。 審查現(xiàn)場和熟悉環(huán)境。 會見客戶。 按要求參加貿(mào)易展和銷售會議。 從報紙，雜志和相關(guān)的行業(yè)文件中確定銷售線索，并預(yù)以跟進。 定期與洲際酒店集團地區(qū)內(nèi)的酒店聯(lián)系，維護預(yù)訂網(wǎng)。 監(jiān)查競爭對手的活動并在制定策略時利用這些信息。 協(xié)助協(xié)調(diào)會議銷售和促銷活動等工作。 協(xié)助運作宴會工作。 預(yù)訂部聯(lián)系有關(guān)場地分配和優(yōu)先權(quán)的問題。 需要時主持每天的例會和其它會議，使會議取得最佳效果。 處理行政工作并更新下述與會議相關(guān)問題的文件： 過去，現(xiàn)在和將來的活動 菜單和酒水單 財務(wù) 標準 人事和培訓 娛樂 會議 其它酒店會議與宴會運營情況 項目 材料和設(shè)備 其它 與采購經(jīng)理聯(lián)系有關(guān)宴會部特殊的采購要求等事宜。 與美術(shù)設(shè)計部和印刷公司或外部代理商聯(lián)系，制作會議部門需要的圖片和印刷品。 監(jiān)測本地競爭對手的工作并與他們的運營進行比較。 向介紹的業(yè)務(wù)進行推銷，跟蹤和有可能的銷售線索 通過貿(mào)易，酒店展和酒店拜訪了解發(fā)展趨勢，系統(tǒng)，規(guī)定和視聽設(shè)備。 和經(jīng)理一起編制和管理部門預(yù)算。 企業(yè)責任 同酒店業(yè)務(wù)有關(guān)的業(yè)務(wù)供應(yīng)商，會議策劃人，客人和會展部門，旅行代理，旅游運營商，航空公司，公司客戶，政府部門和其它客源保持和發(fā)展密切的關(guān)系。 承擔相關(guān)的職責和安排的特別項目。

主要負責酒店人員招聘 主要職責 Main Duties ? ? 行政 Administration ? §? 確保維持一個有序的、及時更新的人事記錄系統(tǒng)。 Ensures that an organised, up-to-date filing system is maintained for all personnel records. §? 確保每一個員工的錄用程序都符合當?shù)氐姆伞?Ensures all employment practices are in keeping with local legislation. §? 確保對于員工檔案及時并保密地管理。 Ensures the timely and confidential management of associate data. §? 將員工信息錄入人力資源系統(tǒng)。 Enters Personnel records into the HR System. §? 確保在員工申請工傷的過程中各種文件恰當使用。 Ensuring proper documentation for the process of associate work accidents claim. §? 對于人事經(jīng)理指派的任務(wù)，與當?shù)氐膭谫Y機構(gòu)緊密協(xié)調(diào)合作。 Liaises with the local Labour authority for all related matters as assigned by the Personnel Manager. §? 按時準備出勤及曠工報表。 Preparation of turnover and absenteeism reports in a timely manner. §? 檢查外包人員考勤。 Check the attendance of outsourcing staff. §? 維護各種手冊及電子人事信息檔案以確保所有所需記錄的準確性。 Maintains manual and electronic personnel files, ensuring that required record keeping is accurate. ? ? 面試及遴選 Recruitment and Selection ? §? 協(xié)助完成新員工的錄用、登記，在適當?shù)臅r間安排面試的事宜。 Assists in the recruitment process by handling enquiries, registration and arranging interview at appropriate time. §? 維護所有的應(yīng)聘要求以便從中選擇合適的人選。 Maintains all applications, screens and interviews applicants suitable for positions §? 確保所有的求職申請，不論通過還是拒絕都能在兩周之內(nèi)給予回復。 Ensures that all applications are reviewed and that acknowledgment/ reject letters are sent out 2 weeks from date of receipt. §? 協(xié)助準備酒店的招聘資料，使其能夠加強宣傳本酒店的特性和表達專業(yè)的企業(yè)形象。 Assists in the preparation of recruitment advertisements that reinforces the corporate identity and projects a professional image. §? 與學術(shù)機構(gòu)及酒店專業(yè)學校保持緊密的聯(lián)系。 Maintains close relationship with academic institutions and hotel schools. §? 為國外的應(yīng)聘者準備簽證所需的相關(guān)文件。 Prepares the documentation process for visa applications for foreign nationals. ? ? 行業(yè)/員工關(guān)系 Industrial/ Associate Relations ? §? 確保與酒店的管理層、員工、政府機關(guān)、地方團體保持專業(yè)并緊密地聯(lián)系。 Ensures close and professional relationships are established and maintained between management, associates, government officials and the local community. §? 確保長期公平的管理員工不滿及行為不端，為糾正不恰當?shù)男袨榧胺椒ㄌ峁I(yè)的意見及指導。 Ensures consistent and fair Grievance handling and Misconduct management, providing professional counselling and coaching to correct inappropriate behaviours. ? ? 員工溝通 Associate Communications ? §? 將指導原則及核心價值高效地傳達給所有層級的員工。 Effectively communicates core values and behavioural standards to all levels of associates. §? 協(xié)助完成對于員工認知計劃的協(xié)調(diào)工作。 Assists with the coordination of the associate recognition programmes. §? 協(xié)調(diào)并安排與辭職員工的訪談。 Co-ordinates and arranges outgoing associates for Exit Interview. ? ? 薪資與生產(chǎn)力管理 Payroll & Productivity Management ? §? 關(guān)注改進生產(chǎn)力水平及在可接受的指引下謹慎管理用品/薪資，確保所有設(shè)備的優(yōu)化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. §? 確保新技術(shù)和新設(shè)備的使用，“靈活處理工作”的同時提高生產(chǎn)力。 Ensures new technology & equipment are embraced, improving productivity whilst taking work out of the system. §? 確?？记谟涗浤軌虬凑占榷ǖ恼吆统绦蜻M行檢查。 Ensures Attendance Record check is being carried out according to the Policies & Procedures. ? ? 人員管理 People Management ? §? 發(fā)展及協(xié)助針對提高技能和知識的培訓活動。 Assists with training activities focused on improving skills and knowledge. §? 確保員工完全理解酒店的規(guī)章制度并遵照執(zhí)行。 Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. §? 監(jiān)督員工士氣并提供工作表現(xiàn)及發(fā)展的反饋。 Monitors associate morale and provides mechanism for performance feedback and development. §? 將指導原則及核心價值有效地傳達給所有層級的員工。 Effectively communicates guiding principles and core values to all levels of associates. ? ? 總則 General ? §? 確保所有員工始終提供禮貌和專業(yè)的服務(wù)。 Ensures all associates provide courteous and professional service at all times. §? 確保所有員工對酒店產(chǎn)品知識、當前推廣、政策改變的最新了解及保持高效的內(nèi)部溝通。 Ensures all associates maintain up-to-date awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication. §? 禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進行匯報。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §? 了解關(guān)于員工及行業(yè)關(guān)系的法律、法規(guī)，理解并嚴格遵守員工手冊中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §? 協(xié)助人事經(jīng)理按時準備人力資源及人事報表。 Assists the Personnel Manager in preparing the Human Resources Report and Manning Report on a timely manner. §? 協(xié)助管理酒店的相關(guān)測評及評估。 Assists with the management of the Hotel Evaluation and Appraisal processes. §? 積極參與員工福利、安全、發(fā)展及健康的活動，并給予建議、咨詢和真實、恰當?shù)姆答仭?Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback. §? 確保高標準的個人形象和儀容儀表。 Ensures high standards of personal presentation & grooming. §? 與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §? 確保并實施對于辦公室的保密性工作。 Ensures and practices the utmost protection of office’s confidentiality. §? 根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

主要職責 Main Duties     營運管理 Operational   §  協(xié)助前廳部副理確保部門按照既定的理念順暢運作，并始終提供禮貌、專業(yè)、快捷、靈活的服務(wù)。 Assists the Assistant Manager in efficiently managing the Department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times. §  在日常運營中與客房部及其他各部門保持緊密的聯(lián)系。 Liaises with Housekeeping and other related departments on daily operations. §  禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進行匯報。 Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Assistant Manager if no immediate solution can be found. §  與客人建立并保持良好的賓客關(guān)系。 Establishes a rapport with guests, maintaining good customer relationship. §  確保嚴格遵守收銀及信用卡程序。 Ensures that the cashiering and credit procedures are strictly adhered to. §  與客房部配合，確保嚴格執(zhí)行既定的清潔計劃。 Organizes and liaises with Housekeeping Department to ensure that the established cleaning schedules are strictly adhered to. §  確保正確處理所有客人的留言、郵件、傳真及包裹。 Ensures that all guests’ messages, mail, fax and parcels are handled and distributed properly. §  確保按照部門運營手冊的要求為客人辦理入住及離店手續(xù)。 To ensure that all guests check in/ out are being handled according to the Departmental Operations Manual requirements. §  確保以正確的方式處理客人的信息及文件，以確?？腿诵畔⒌臋C密性。 Ensures that all guest information and documents are being handled in a proper manner to protect the confidentiality of guest information. §  確保不將客人的房間號提供給未被授權(quán)的人員，最大限度地確保住店客人的安全。 To ensure that guest’s room number is not given to unauthorized person as to ensure maximum security for the in-house guests.       行政 Administration   §  維護前廳部的日志。 Maintains the Front Office Daily Log Book. §  及時提交所有客人/員工事故報告。 Submits all guest/ associate incident reports. §  依照酒店的“失物招領(lǐng)”程序，處理并上報“失物招領(lǐng)”物品。 Handles and reports “Lost and Found” items according to Hotel’s “Lost and Found” procedure. §  確保所有管理層需要的報告都按照已定的程序被準確完成及處理。 Ensures all reports required by the authority are accurately completed and handled according to the set procedures.      薪資和生產(chǎn)力管理 Payroll & Productivity Management   §  通過在整個部門內(nèi)建立靈活的員工編制，實施高效的薪資管理/資源分配。 這將依據(jù)一個靈活的員工基數(shù)（全職員工和臨時工）、多技能及多任務(wù)的原則。 Exercises efficient Payroll Management/ Resources allocation through the establishment of a flexible workforce throughout the Department. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking. §  指導下屬確保生產(chǎn)力水平滿足凱悅設(shè)計標準和凱悅酒店集團餐飲部營運手冊的要求。 Directs subordinates to ensure productivity meets the Hyatt Hotels Corporation Rooms Operations Manual requirements. §  關(guān)注改進生產(chǎn)力水平及在可接受的指引下謹慎管理用品/薪資，確保所有設(shè)備的優(yōu)化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. §  確保新技術(shù)和新設(shè)備的使用，“靈活處理工作”的同時提高生產(chǎn)力。 Ensures new technology & equipment are embraced, improving productivity whilst taking work out of the system.     人員管理 People Management   §  協(xié)助引導前廳部員工在工作中遵循經(jīng)營、財務(wù)及行政管理的理念，確保員工掌握多項技能并承擔多項工作。 Assists in the development of Front Office associates to work following the operational, financial, administrative philosophies and ensuring associates are multi-skilled and perform multi-tasks. §  通過參與管理，根據(jù)酒店制度和程序以及相關(guān)適用法律，對所有前廳部員工進行緊密督導。 Through hands-on management, supervises closely all Front Office associates in the performance of their duties in accordance with Policies & Procedures and applicable laws. §  給具備能力和資源的員工委派適當?shù)墓ぷ骱拓熑?，在培養(yǎng)和發(fā)展員工的同時確保營運標準和安全。 Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. §  擁護和支持酒店的培訓精神和以人為本的管理哲學，并和前廳部副、進修及培訓發(fā)展部經(jīng)理、部門培訓員密切合作培養(yǎng)和發(fā)展員工。 Embraces and supports the Training initiatives and philosophies of the company and works closely with the Assistant Manager-Front Office, Learning and Development Manager and Departmental Trainers for the development of his/ her subordinates as well as self-development.     §  發(fā)展及協(xié)助針對提高技能和知識的培訓活動。 Develops and assists with training activities focused on improving Front Office associates’ skills and knowledge. §  確保員工完全理解酒店的規(guī)章制度并遵照執(zhí)行。 Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. §  監(jiān)督員工士氣并提供工作表現(xiàn)及發(fā)展的反饋。 Monitors associate morale and provides mechanism for performance feedback and development. §  進行員工年度表現(xiàn)發(fā)展評估，提供真實和準確的回饋。 Conducts annual Performance Development, providing honest and appropriate feedback. §  將指導原則及核心價值有效地傳達給所有層級的員工。 Effectively communicates guiding principles and core values to subordinates.     總則 General   §  確保所有員工對酒店產(chǎn)品知識、當前推廣、政策改變的最新了解及保持高效的內(nèi)部溝通。 Ensures all associates maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication. §  確保部門的服務(wù)一貫按照部門營運手冊的標準，高效、一致和禮貌的完成。 Ensures services provided by the Front Office associates are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Departmental Operations Manual. §  按要求出席所有會議并作出貢獻。 Attends and contributes to all meetings as required. §  確保所有員工始終提供禮貌和專業(yè)的服務(wù)。 Ensures all Guest Service Agents provide courteous and professional service at all times §  禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進行匯報。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §  確保前廳部員工按照政府部門的要求執(zhí)行所有程序。 Ensures all Front Office associates adopt and practice all procedures as required by the Government bureaus. §  對當?shù)丨h(huán)境具有扎實及最新的了解，如城市的餐廳、購物區(qū)。 To have a sound knowledge of the local environment such as restaurants and shopping areas within the city. §  了解關(guān)于員工及行業(yè)關(guān)系的法律、法規(guī)，理解并嚴格遵守員工手冊中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  積極參與員工福利、安全、發(fā)展及健康的活動，并給予建議、咨詢和真實、恰當?shù)姆答仭?Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback. §  確保所有賓客服務(wù)員準時到崗。 Ensures all Guest Service Agents report for duty on time. §  確保所有賓客服務(wù)員始終有高標準的個人形象和儀容儀表。 Ensures all Guest Service Agents maintain a high standard of personal presentation & grooming at all time. §  與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §  始終展現(xiàn)負責的管理和行為，并以積極的形象代表酒店管理團隊和凱悅酒店集團。 Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt Hotels Corporation.     §  根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

主要職責 Main Duties ? ? 營運管理 Operational §? 按照制定的計劃時間表開展客房服務(wù)和維護保養(yǎng)工作并高質(zhì)量的完成工作。 Carries out guestroom servicing/ maintenance works according to the established schedule and high ?quality of finishing work. §? 操作指派的機械設(shè)備或者主機房，確保按照營業(yè)要求持續(xù)不斷的有效運作。 Operates assigned machines/ equipment or “Primary Plant” as to provide continuous and consistent utilities required for operations. §? 依照政策程序，處理所有燃料的運送，確認，儲存和使用。 Handles the verification, storage and utilisation of all fuel deliveries to the premises as per the established Policies & Procedures. §? 運用適當正確的工具和物料完成工作。. Maintains trolley with proper tools and materials to complete duties. §? 立即報告領(lǐng)班工作中遇到的困難。 Reports immediately to Team Leader any difficulties in completing jobs. §? 確保所有的工具和設(shè)備一直處于正常而有序的狀態(tài)。 Maintains and ensures all tool and equipment are in good order at all times. §? 保持所有工作區(qū)域的清潔衛(wèi)生，并且高于客房標準。 Maintains the cleanliness and high housekeeping standards in all works areas. §? 落實已分配的特殊工程項目。 Carries out special projects as assigned. §? 開展并準時完成所有要求的維護保養(yǎng)工作，尤其關(guān)注與顧客密切相關(guān)的工作。 Carries out and completes all maintenance requests on time and pays particular attention to guest related jobs. §? 保證工程部儲藏室的物資存貨充足，并嚴格控制消耗量。 Maintains the Engineering store and keeps close control on consumption of material and inventory. §? 向領(lǐng)班/工程師提交零件和耗用品的采購清單。 Submits request to the Team Leader/ Engineer for the purchases of parts and consumables. §? 協(xié)助控制所有有效消耗，確保酒店所有部門能源的合理利用。 Assists in monitoring and controlling all utility consumption ensuring optimum energy usage by all departments of hotel. §? 協(xié)助監(jiān)控所有設(shè)備效能，為節(jié)能減少消耗出謀劃策。 Assists in monitoring energy efficiency of all equipment; makes recommendations and advises for energy saving to reduce wastage. §? 將所有運行設(shè)備的操作手冊和備用零件的清單保存于庫房。 Keeps manuals and spare parts list of all operational equipment in library. §? 隨時隨地嚴格遵守所有的安全規(guī)則。 Strictly adheres to all safety regulations at all times. §? 根據(jù)通過的功能請求表，協(xié)助處理其它部門的特殊要求。 Provides Engineering assistance for all special request from other operation departments as per approved function request sheets. §? 嚴格遵循所有工作區(qū)域的清潔程序，在工作中注意保護周圍環(huán)境。 Strictly adheres to the cleanliness of all work area, protecting the surroundings when executing jobs. §? 一旦發(fā)現(xiàn)設(shè)備或安裝工作出現(xiàn)與安全有關(guān)的反?，F(xiàn)象，立刻報告領(lǐng)班和工程師。 Reports any abnormal conditions noticed at any time in line with safety related equipment or installation to Team Leader/ Engineer. §? 將所有的用完的工具歸還到工具箱或倉庫。 Returns and keeps all tools and equipment in designated cabinet or store after use. ? ? 行政 Administration §? 記錄每天的工作日志 Maintains the Engineering Daily Log Book. §? 及時提交所有顧客/員工的突發(fā)事件報告。 Submits all guest/ employee incident reports on a timely basis. §? 依照酒店的“遺失和拾到”程序，處理并上報“遺失和拾到”項目。 Handles and reports “Lost and Found” items according to the Hotel “Lost and Found” procedures. ? 總則 General §? 確保部門的服務(wù)是高效、連貫，有禮貌的，符合部門操作守則所規(guī)定的標準。 Ensures services provided by Engineering are always available and are always carried out to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual. §? 積極參與所有要求參加的會議。 Attends and contributes to all Meetings as required. §? 確保所有員工始終如一的提供禮貌而專業(yè)的服務(wù)。. Provides courteous and professional service at all times. §? 禮貌而高效的處理顧客和員工的提問，如果不能立即解決的，在適當?shù)臅r機匯報投訴和問題，并及時跟進回饋。 Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §? 了解雇員立法和勞資關(guān)系，嚴格遵循員工手冊的規(guī)章準則、酒店雇用政策、衛(wèi)生政策和健康安全政策。 Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §? 高標準的要求個人的言行舉止和衣著裝扮。 Ensures high standards of personal presentation & grooming. §? 保持好積極正面的顧客關(guān)系和同事關(guān)系。 Maintains positive guest and colleague interactions with good working relationships. §? 參加所有的核心培訓和相關(guān)的技能培訓。 Attends all Core training and related skills training. §? 協(xié)助保障顧客和酒店財產(chǎn)的安全。 Assists in maintaining a high level of safety and security for guests and hotel property. §? 必須完全熟悉所有的安全出口，緊急電話號碼和工具。 To be fully conversant with all fire exits, emergency telephone numbers and facilities. §? 承擔合理的工作職責和第二職責，并根據(jù)酒店和公司的需要做相應(yīng)的調(diào)整。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

營運管理 Operational   §  遇到客人的投訴或問題，如果不能馬上找到解決辦法，則匯報給領(lǐng)班/副理。 Reports complaints or problems to Team Leader/ Assistant Manager if no immediate solution can be found. §  確保客人得到快速、高效、準確的入住登記和結(jié)帳離店服務(wù)。 Ensures that guests receive a speedy and efficient check in/ out. §  確保嚴格遵守酒店的收銀程序；所有備用金都要根據(jù)財務(wù)部設(shè)立的政策和程序合理使用。 Ensures that the cashiering procedures are strictly adhered to, that all floats are used appropriately in accordance to Policies & Procedures set by Finance. §  確保提供給客人的帳單正確，并正確收款。 Ensures that the guests’ bill are presented and collected accordingly. §  保證具有營銷員的態(tài)度，并抓住酒店內(nèi)的一切銷售機會。 Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel. §  根據(jù)部門運營手冊的標準處理所有抵、離店記錄。 Handles all arrival and departure records according to the Standards set in the Departmental Operations Manual. §  遵守預(yù)先設(shè)立的可用房安排及房價控制。 Adheres to pre-set availability and rate controls. §  確保對酒店產(chǎn)品和當?shù)厍闆r的高度了解。 Ensures a high level of product knowledge of hotel and local area. §  按照前廳部的程序維護并最新客人歷史記錄及市場數(shù)據(jù)庫。 Maintains and updates guest history and marketing database as laid down in Front office procedures. §  確保維持高水平的對客服務(wù)。 Ensures a high level of customer service is consistently maintained. §  確保前廳部與其它部門的高度配合。 Ensures a high level of liaison is maintained between Front Office and all other departments within the Hotel. §  確保將任何來自客人或其它部門的反饋及時并準確地匯報給前廳部經(jīng)理及大堂副理。 Ensures the Front Office Manager or Duty Manager is kept fully aware of any relevant feedback from wither customers or other departments.     §  確保高度了解酒店產(chǎn)品知識，以便在機會出現(xiàn)時，宣傳/銷售客房、餐廳及其它設(shè)施/活動。 To be knowledgeable and promotes/ upsells Rooms, Outlets and other facilities/ programmes whenever opportunities arises. §  主動向潛在客人推銷金護照計劃。 Promotes Gold Passport programme to potential guests whenever possible. §  熟知各種航空公司獎勵計劃。 To be knowledgeable with the various airline frequent flyer programmes. §  遵守酒店關(guān)于前廳部的所有制度。 Complies with all hotel policies relating to Front Office. §  遵守前廳部經(jīng)理制定的所有系統(tǒng)和程序。 Complies with all systems and procedures as laid down by the Front Office Manager. §  必要時協(xié)助預(yù)訂部的工作。 Assists with reservations whenever necessary. §  及時處理所有收到及發(fā)出的郵件、傳真、速遞物品及留言。 Handles incoming and outgoing mail, faxes, courier mail, and messages in a timely manner. §  需要時處理基本的商務(wù)中心服務(wù)。 Handles basic Business Centre services when required. §  處理鑰匙并確保遵守安全制度。 Handles keys and ensures Security policies are adhered to. §  按制度處理外匯兌換。 Handles foreign exchange according to policies. §  履行收銀員的職責；下班時按照定立的標準點齊款項。 Performs cashier functions; balances at the end of the shift according to established standards. §  與禮賓部配合順暢處理行李及運輸服務(wù)。 Liaises with Concierge for smooth handling of luggage and transport services. §  負責將所收款額分至不同的收入帳項，如洗衣及傳真費用。 Is responsible for the posting of all charges brought to the cashiers by different revenue centres, such as laundry and facsimile charges. §  為住店客人兌換外幣。 Exchanges foreign currencies to any in-house guest. §  為客人提供信用卡取現(xiàn)服務(wù)。 Provides guests with cash advances on their credit card. §  獲得散客的信用卡授權(quán)密碼。 Produces authorisation codes from FIT guests’ credit cards. §  通過每天將登記卡及餐廳帳單存檔，保持并檢查所有架格。 Maintains and checks all racks by filing registration cards and Outlet checks on a daily basis. §  確保檢查所有離店客人的帳單并附上相關(guān)的賬目單據(jù)。 Ensures all master folios due to depart have been checked out and have their respective backups attached. §  根據(jù)值班經(jīng)理的批準，發(fā)出小額現(xiàn)金及零用現(xiàn)金。 Responsible for issuing paid-outs and petty cash once Duty Manager’s approval has been received. §  負責登記及發(fā)放保險箱。 Responsible for registration and issuing of safety boxes. §  全面了解酒店提供的所有服務(wù)。 Has a thorough understanding of all the services offered by the Hotel. §  閱讀與前廳部有關(guān)的所有通知。 Reads all memos concerning Front Office. §  當班時確保備用金中有足夠基金和零鈔。 Ensures the general float contains sufficient change and funds while on duty. §  確保在下班時準確及整潔的執(zhí)行關(guān)閉程序，并點清所有賬目。 Ensures the correct closing procedures are carried out in an accurate and tidy manner and that all accounts balance before closing. §  確保在下班時備用金沒有差錯。 Ensures that the float is balanced before finishing the shift. §  當班時確保酒店所有基金和財產(chǎn)的安全。 Ensures security of all hotel funds and properties at times whilst on duty. §  完全了解酒店電腦系統(tǒng)的收銀功能。 Has a thorough understanding of all cashiering functions in the Hotel’s computer system.     總則 General   §  按要求出席所有會議并作出貢獻。 Attends and contributes to all Meetings as required. §  始終提供禮貌和專業(yè)的服務(wù)。 Provides courteous and professional service at all times. §  根據(jù)安排參加酒店培訓課程，以提高工作技能及知識。 Attends hotel training sessions as scheduled to improve skills and knowledge. §  了解關(guān)于員工及行業(yè)關(guān)系的法律、法規(guī)，理解并嚴格遵守員工手冊中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  確保高標準的個人形象和儀容儀表。 Ensures high standards of personal presentation and grooming. §  與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §  根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company. §  根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

  主要職責 Main Duties     營運 Operational   § 根據(jù)不同的要求，切配各種肉類和蔬菜。 Cuts various meats and vegetables as per established specification. § 根據(jù)菜單和客人的數(shù)量來烹制食品。 Cooks foodstuff in quantities according to menu and number of persons to be served. § 從倉庫領(lǐng)取原料并保存好記錄。 Collects supplies from stores and keeps records and accounts. § 組織干貨及蔬菜的儲存。 Organises the storage of dry goods and vegetables. § 一貫向客人提供高品質(zhì)并展現(xiàn)餐廳理念的食物。 Prepares food that is consistent in quality, and reflects the style of the outlet concept. § 嚴格執(zhí)行食品分攤政策以控制成本。 Strictly adheres to the food apportionment policy to control costs. § 嚴格遵照食品準備及烹飪的方法、食物的分量規(guī)格及食物的裝飾要求，確保食物按照規(guī)定標準準備。 Strictly adheres to the methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner. § 保持廚房的干凈整潔并嚴格遵守酒店的衛(wèi)生標準。 Maintains the cleanliness of the kitchen and strictly adheres to the Hotel Hygiene policy. § 始終保持廚房所有設(shè)備的干凈整潔。 Maintains the cleanliness of all kitchen equipment at all times. § 及時報告任何食品加工設(shè)備的故障。 Reports any malfunction or breakdown of food production machine in a timely manner.     總則 General   § 按要求出席所有會議并作出貢獻。 Attends and contributes to all Meetings as required. § 確保部門的服務(wù)一貫按照部門營運手冊的標準，高效、一致和禮貌的完成。 Ensures services provided to guests are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual. § 始終提供禮貌和專業(yè)的服務(wù)。 Provides courteous and professional service at all times. § 保持對酒店產(chǎn)品知識、當前推廣、政策改變的最新了解及保持高效的內(nèi)部溝通。 Maintains and updates awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication. § 根據(jù)安排出席酒店及部門的培訓，以提高技能和知識。 Attends hotel and departmental training sessions as scheduled to improve skills and knowledge. § 禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進行匯報。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. § 理解并嚴格遵守員工手冊中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Familiar with and strictly adheres to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. § 確保高標準的個人形象和儀容儀表。 Maintains high standards of personal presentation & grooming. § 與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positive guest and colleague interactions with good working relationships. § 根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company. 

主要職責 Main Duties     營運 Operational   §  根據(jù)不同的要求，切配各種肉類和蔬菜。 Cuts various meats and vegetables as per established specification. §  根據(jù)菜單和客人的數(shù)量來烹制食品。 Cooks foodstuff in quantities according to menu and number of persons to be served. §  從倉庫領(lǐng)取原料并保存好記錄。 Collects supplies from stores and keeps records and accounts. §  組織干貨及蔬菜的儲存。 Organises the storage of dry goods and vegetables. §  一貫向客人提供高品質(zhì)并展現(xiàn)餐廳理念的食物。 Prepares food that is consistent in quality, and reflects the style of the outlet concept. §  嚴格執(zhí)行食品分攤政策以控制成本。 Strictly adheres to the food apportionment policy to control costs. §  嚴格遵照食品準備及烹飪的方法、食物的分量規(guī)格及食物的裝飾要求，確保食物按照規(guī)定標準準備。 Strictly adheres to the methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner. §  保持廚房的干凈整潔并嚴格遵守酒店的衛(wèi)生標準。 Maintains the cleanliness of the kitchen and strictly adheres to the Hotel Hygiene policy. §  始終保持廚房所有設(shè)備的干凈整潔。 Maintains the cleanliness of all kitchen equipment at all times. §  及時報告任何食品加工設(shè)備的故障。 Reports any malfunction or breakdown of food production machine in a timely manner.     總則 General   §  按要求出席所有會議并作出貢獻。 Attends and contributes to all Meetings as required. §  確保部門的服務(wù)一貫按照部門營運手冊的標準，高效、一致和禮貌的完成。 Ensures services provided to guests are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual. §  始終提供禮貌和專業(yè)的服務(wù)。 Provides courteous and professional service at all times. §  保持對酒店產(chǎn)品知識、當前推廣、政策改變的最新了解及保持高效的內(nèi)部溝通。 Maintains and updates awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication. §  根據(jù)安排出席酒店及部門的培訓，以提高技能和知識。 Attends hotel and departmental training sessions as scheduled to improve skills and knowledge. §  禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進行匯報。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §  理解并嚴格遵守員工手冊中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Familiar with and strictly adheres to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  確保高標準的個人形象和儀容儀表。 Maintains high standards of personal presentation & grooming. §  與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §  根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.  

主要職責 Main Duties ? ? 營運 Operational ? §?根據(jù)凱悅標準，為客人提供順暢、高效的服務(wù)。 Provides fluent and efficient service in accordance with Hyatt standard. §?為客人推薦服務(wù)，回應(yīng)客人關(guān)于餐飲的要求并提供建議。 Gives recommendation on service and responds guest Food and Beverage request as well as provides suggestion. §?根據(jù)順序和程序為客人安排座位、點單并服務(wù)食物和飲料。 Assigns seats to guest according to subsequence and procedures, takes order of food and beverage. §?全面了解MICROS系統(tǒng)。 Has a thorough knowledge to all sides of MICROS System. §?根據(jù)部門營運手冊的要求，確保餐廳所有食物和飲料、機器和設(shè)備的正常運作。 Ensure all food and beverage, machines and equipment to be normal running according to Departmental Operation Manual. §?努力使客人滿意，并使客人經(jīng)常光顧餐廳。 Makes effort to satisfy our customers and makes them repeat to dine in the restaurant. ? §?為客人點單和上菜，避免不必要的延誤。 Takes food order and delivers foods to avoid unnecessary delay. §?掌握關(guān)于餐廳菜單和酒單的知識。 Has thorough knowledge of menus and wine list. §?促銷菜單并說服客人選擇價格較高的食物以增加總收入，例如：湯，飲料，沙拉，甜點，等等。 Up sells menus and persuades customers to select higher price foods to increase revenue, e.g. soup, beverage, salad, dessert etc. ? §?向餐廳經(jīng)理/副理報告任何困難或問題，以便找到解決方法或進行下一步行動。 Reports any difficulties and problems to Manager / Assistant Manager to find out solutions or take next action. §?保持所有設(shè)備和客人需求是同等的。 Maintain equality to both all equipment and customer requests. §?確保根據(jù)標準及運作需要擺臺。 Ensures table setting to accord to standard and operational requirement. §?確保在用餐結(jié)束后，所有餐桌的干凈整潔。 Ensures that all tables are clean and tides up after dining over. §?準確為客人預(yù)定餐桌并確定用餐人數(shù)。 Makes reservation accurately to customers and confirms dining pax. ? ? 客房服務(wù) Room Service ? §?在結(jié)束與客人的通話前，為客人點單并重復所點的內(nèi)容。 Repeats order items before phone hung up. §?確保按客人的要求正確點單。 Ensures to take correct orders for customers accordingly. §?確保所有食物及時送到客人房間。 Ensures the prompt delivery all foods to guest rooms on time. §?嚴格遵守酒店政策和程序，特別是進入客房。 Adheres hotel Policies and Procedures strictly, particularly in entering guest rooms. §?確保不能進入有“請勿打擾”的客房。 Ensures not to enter the guest room with “Do Not Disturb”. §?當被告知收餐具時，確保收走在客人房間或走廊的所有餐具。 Ensures to collect all tableware at room or in the corridor when getting inform. §?確保所有帳單的準確并在送餐時收回款項。 Ensures that all billings are correct and collects the payment on room service. ? ? 宴會 Event Service ? §?根據(jù)客人要求布置宴會場地。 Furnishes banquet venue according to customer requests. §?確保所有會議的視頻設(shè)備都事先經(jīng)過測試。 Ensures that video equipment are check before all functions beginning. §?確保將會議橫幅擺放在正確的位置。 Ensures to display the event banner on the right place. §?滿足任何客人的要求，如遇到困難則向副理報告，以便得到建議或找到解決方法。 Satisfies any final guest request, reports any difficulties to Assistant Manager to gain his/her suggestion or solution. §?將餐布和設(shè)備送入倉庫前，確保餐布和設(shè)備的干凈整潔。 Ensures that table linen and equipment are clean before stored. ? §?與客房部緊密合作，確保會議、宴會場地始終干凈整潔。 Cooperates with Public Cleaning closely and ensures that all event venues are clean. §?與工程部緊密合作，確保設(shè)備的正常運作。 Cooperates with Engineering closely and ensures that all event equipment are good used. ? ? 總則 General ? §?按要求出席所有會議并作出貢獻。 Attends and contributes to all meetings as required. §?確保部門的服務(wù)一貫按照部門營運手冊的標準，高效、一致和禮貌的完成。 Ensures services provided by the department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual. §?始終提供禮貌和專業(yè)的服務(wù)。 Consistently provides courtesy and professional service. §?保持對酒店產(chǎn)品知識、當前推廣、政策改變的最新了解及保持高效的內(nèi)部溝通。 Maintains the updated understanding to hotel product knowledge, upsell activities, policy change and the efficient communication internally. §?根據(jù)安排出席酒店及部門的培訓，以提高技能和知識。 Attends the arrangement trainings of hotel and department accordingly to develop skills and knowledge. §?禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進行匯報。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §?熟悉并嚴格遵守員工手冊中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Is knowledgeable adhere to rules & regulations established in the Associate Handbook and the hotel’s policies concerning fire, hygiene and health & safety. §?確保高標準的個人形象和儀容儀表。 Ensures high standards of personal presentation & grooming. §?與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §?根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責。 Responds to request to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.

主要職責 Main Duties ?procedures. 營運 Operational §? 使用新鮮產(chǎn)品，以確保始終向客人提供花樣繁多的菜肴。 Uses fresh products whenever possible to ensure guests are always offered a variety of food items. §? 確保根據(jù)所設(shè)定的政策和方針，盡量利用剩余的食品原料。 Ensures food surpluses and leftovers are used according to the set guidelines and policies. §? 烹制并確保根據(jù)菜單和配方準備食品，以確保食品質(zhì)量達到凱悅酒店集團標準。 Cooks and ensures foods are prepared according to the menus and a recipe, ensuring the quality of food meets the Hyatt Hotels Corporation standards. §? 嚴格執(zhí)行食品分攤政策以便能有效的控制成本。 Strictly adheres to food apportionment policy to effectively control costs. §? 在廚師長的指導下，樂于學習及制作新的菜肴。 Takes interest in learning and preparing new products as directed by the Outlet Chef de Cuisine. §? 為客人提供新鮮食物，即使是最后一分鐘準備，也要堅持保證食物的高品質(zhì)，充分體現(xiàn)餐廳風格及經(jīng)營理念。 Serves fresh food to guests which is prepared a la minute, is consistent in quality, and reflects the style of the outlet concept. §? 密切監(jiān)督烹飪及員工工作，協(xié)調(diào)他們的工作任務(wù)，確保經(jīng)濟省時的出品。 Supervises cooking and other kitchen personnel and coordinates their assignments to ensure economical and timely food production. §? 觀察食物準備及烹飪的方法、食物的分量規(guī)格及食物的裝飾，確保食物按照規(guī)定標準準備。 Observes methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner. §? 在食物裝盤及服務(wù)前，對食物進行檢查。 Tests cooked food before plate-up and service. §? 確保所有廚房設(shè)備的干凈整潔。 Ensures the cleanliness of all kitchen equipment. §? 確保所有廚師在操作中使用正確的工具。 Ensures all Commis Chefs and Kitchen Apprentices use the right tool for the right job. §? 確保所有廚師正確、安全地操作食品加工機器。 Ensures all Commis Chefs and Kitchen Apprentices handle the food-preparing machine in a proper and safe manner. §? 確保工作場所始終干凈整潔。 Ensures the cleanliness of the work areas at all time. 薪資及生產(chǎn)力管理 Payroll & Productivity Management §? 通過在整個部門內(nèi)建立靈活的員工編制，實施高效的薪資管理/資源分配。 這基于一個靈活的員工基數(shù)（全職員工和臨時工）、多技能及多任務(wù)的原則。 Exercises efficient Payroll Management/ Resources allocation through the establishment of a flexible workforce throughout the Department. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking. §? 指導下屬確保生產(chǎn)力水平滿足凱悅酒店集團餐飲部營運手冊的要求。 Directs subordinates to ensure productivity meets Hyatt Hotels Corporation Food & Beverage Operations Manual requirements. §? 關(guān)注改進生產(chǎn)力水平及在可接受的指引下謹慎管理用品/薪資，確保所有設(shè)備的優(yōu)化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. §? 通過“靈活處理工作”（適當情況下）和簡化工作流程，來回顧和不斷探索所有員工的生產(chǎn)力水平改善。 Reviews and constantly seeks productivity level improvements of all associates through the process of “taking work out of the system” (when appropriate) and through streamlining of work process. 人員管理 People Management §? 協(xié)助引導員工在工作中遵循經(jīng)營、財務(wù)及行政管理的理念，確保員工掌握多項技能并承擔多項工作。 Assists with the development of all Commis Chefs to work following the operational, financial, administrative philosophies and ensuring associates are multi skilled and perform multi tasks. §? 通過參與管理，根據(jù)酒店制度和程序以及相關(guān)適用法律，對所有廚師進行緊密督導。 Through hands-on management, supervises closely all Commis Chef in the performance of their duties in accordance with Policies & Procedures and applicable laws. §? 給具備能力和資源的員工委派適當?shù)墓ぷ骱拓熑?，在培養(yǎng)和發(fā)展員工的同時確保營運標準和安全。 Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. §? 擁護和支持酒店的培訓精神和以人為本的管理哲學，并和進修及培訓發(fā)展部經(jīng)理、部門培訓員密切合作培養(yǎng)和發(fā)展員工。 Embraces and supports the Training initiatives and philosophies of the company and works closely with the Learning and Development Manager and Departmental Trainers in the training and development of associates. §? 發(fā)展及協(xié)助針對提高技能和知識的培訓活動。 Develops and assists with training activities focused on improving skills and knowledge. §? 確保員工完全理解酒店的規(guī)章制度并遵照執(zhí)行。 Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. §? 監(jiān)督員工士氣并提供工作表現(xiàn)及發(fā)展的反饋。 Monitors associate morale and provides mechanism for performance feedback and development. §? 進行員工年度表現(xiàn)發(fā)展評估，提供真實和準確的回饋。 Conducts annual Performance Development, providing honest and appropriate feedback. §? 將指導原則及核心價值有效地傳達給所有層級的員工。 Effectively communicates guiding principles and core values to all levels of associates. 總則 General §? 按要求出席所有會議并作出貢獻。 Attends and contributes to all Meetings as required. §? 確保部門的服務(wù)一貫按照部門營運手冊的標準，高效、一致和禮貌的完成。 Ensures services provided to guests are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual. §? 始終提供禮貌、專業(yè)的服務(wù)。 Provides courteous and professional service at all times. §? 保持對酒店產(chǎn)品知識、當前推廣、政策改變的最新了解及保持高效的內(nèi)部溝通。 Maintains an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication. §? 根據(jù)安排出席酒店及部門的培訓，以提高技能和知識。 Attends all hotel and departmental training sessions as scheduled to improve skills and knowledge. §? 禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進行匯報。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §? 理解并嚴格遵守員工手冊中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Familiar with and strictly adheres to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §? 確保高標準的個人形象和儀容儀表。 Maintains high standards of personal presentation & grooming. §? 與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §? 根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

主要職責 Main Duties     行政 Administration   §  定期更新餐廳、酒店設(shè)施、緊急電話號碼、名勝古跡和其他的信息。 Updates all information on restaurants, hotel facilities, emergency telephone numbers, places of interests and other miscellaneous information periodically.     賓客服務(wù) Customer Service   §  確保遵循品牌承諾并始終提供優(yōu)異的對客服務(wù)。 Delivers the brand promise and provide exceptional guest service at all times. §  適時的為其他部門員工提供同樣優(yōu)質(zhì)的服務(wù)。 Provides excellent service to internal customers as appropriate. §  熟悉掌握酒店的產(chǎn)品知識、服務(wù)及酒店政策。 Be familiar with the hotel’s products and services and policies. §  禮貌并有效地處理客人和員工的投訴或詢問，并將客人投訴立即匯報至禮賓部副理。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, Feedback guests’ complaints to Assistant Manager Concierge immediately. §  與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §  確?？腿诵畔⒌臍v史記錄得到精確的維護。 Ensures that guest history records are accurately maintained.     財務(wù) Financial     §  確保留存所有與酒店、公司和地方規(guī)定、政策和法規(guī)相關(guān)的財務(wù)記錄；遵循財務(wù)記賬、資金處理的規(guī)定；及時準確的匯報財務(wù)信息。 Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.     營運 Operational   §  確保服務(wù)符合品牌標準的基本要求，適時提供更多可供選擇的品牌服務(wù)。 Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. §  負責整理顧客意見調(diào)查結(jié)果，確保所有改進措施的貫徹執(zhí)行。 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. §  確保全部的顧客留言、信件、傳真和包裹正確迅速地分類及分發(fā)。 Ensures all guests' messages, mail, faxes and parcels are handled and distributed promptly. §  確保所有顧客需求和要求得到及時關(guān)注并以正確的方式處理，按照客人要求提供取送服務(wù)。 Ensures that all guest requests and requirements are attended to promptly and handled in the correct manner. Runs errand for guest as and when required. §  確保將所有客人意見轉(zhuǎn)達給禮賓副理，以便繼續(xù)跟進。 Ensures guest comments are channelled to Assistant Manager Concierge for follow up. §  始終確保迅速、準確和高效的電話和留言服務(wù)。 Ensures speedy, accurate and efficient telephone and message service at all times. §  確保店內(nèi)店外特殊會議和促銷活動信息的準確。 Ensures accurate information of special events and promotions inside and outside of the hotel. §  負責為客人提供打包服務(wù)。 Handles parcel wrapping for guests. §  以支持和靈活的態(tài)度與其他禮賓部同事密切合作，關(guān)注酒店的整體成功和客人的滿意度。 Works closely with other Concierge personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. §  擁護和支持“群策群力”的精神。 Supports and embraces the spirit of “We work through Teams”. §  確保熟知鎮(zhèn)江酒店、餐廳及旅游信息。 Ensures accurate knowledge of hotels, restaurants and the tourism in Zhenjiang.     人事 Personnel   §  支持并貫徹“以人為本”的理念， 體現(xiàn)并發(fā)揚凱悅價值觀。 Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values.     其他 Other Duties   §  確保高標準的個人形象和儀容儀表。 Ensures high standards of personal presentation and grooming. §  始終展現(xiàn)負責的管理和行為，并以積極的形象代表酒店和凱悅酒店集團。 Exercises responsible behaviour at all times and positively representing the hotel and Hyatt Hotels Cooperation. §  隨著行業(yè)、公司和酒店的變化，對禮賓部的職能作出相應(yīng)調(diào)整。 Responds to changes in the Concierge function as dictated by the industry, company and hotel. §  了解關(guān)于員工及行業(yè)關(guān)系的法律、法規(guī)，理解并嚴格遵守員工手冊中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Reads the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety. §  按照要求參加培訓和會議。 Attends training sessions and meetings as and when required. §  根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.    

招聘前廳部、餐飲部、廚務(wù)部、工程部等各部門實習生，提供食宿