Administration
行政
§? Provides administrative support to General Manager and ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functions.
為總經(jīng)理提供行政支持,確保遵從有關(guān)行政管理的酒店政策、標(biāo)準(zhǔn)和程序。
§? Types, files, and upkeeps all private and confidential matters related to the department.
打印、歸檔并整理所有部門的私密文檔。
§? Sets up a systematic and efficient filing system, both for hardcopies as well as all electronic data, that enables quick retrieval.
建立一套系統(tǒng)化的、高效的存檔系統(tǒng),包括紙質(zhì)文檔和電子文檔,以便快速查找。
§? Ensures all files are kept up-to-date at all times.
確保所有文件隨時保持更新。
§? Prepares the relevant materials for all meetings attended by the General Manager: Daily Operations Meeting, Executive Committee Meetings, Departmental Meetings and ad hoc meetings.
為總經(jīng)理參加的所有會議準(zhǔn)備資料,包括每日運(yùn)營會議、行政委員會議、部門會議和臨時召集的會議。
§? Answers telephone and gives information to callers or routes call to appropriate official and places outgoing calls.
應(yīng)答電話,為來電者提供信息,或?qū)㈦娫掁D(zhuǎn)至相關(guān)人員,為總經(jīng)理撥打電話。
§? Makes copies of correspondence or other printed matters.
處理復(fù)印和打印事務(wù)。
§? Prepares outgoing mail.
準(zhǔn)備發(fā)出的郵件。
§? Types, takes dictation and minutes, draft letters, files and traces and composes correspondence.
打字、記錄口授和會議紀(jì)要,起草信件,處理往來信件的存檔、追蹤和寫作。
§? Monitors and maintains the proper appearance of the Division’s office area.
監(jiān)控并保持辦公室區(qū)域的整潔有序。
§? Maintains organised files.
保持井然有序的檔案系統(tǒng)。
§? Reads and routes incoming mail and outgoing correspondences.
閱讀并轉(zhuǎn)發(fā)往來信件。
§? Handles outgoing mails by courier.
處理快件郵寄。
§? Ensures authorisation forms are fully completed and signed by the respective executive before handing over to the General Manager for signature.
確保所有需要簽字的文件的完整性,并且在提交總經(jīng)理簽字之前,確保先由各部門總監(jiān)簽字批準(zhǔn)。
§? Handles monthly requisition of stationeries/general and dry goods stores.
負(fù)責(zé)每月文具、總倉和干貨倉貨物的申領(lǐng)。
§? Checks and updates Executive Office employees’ attendance records for GM’s approval, and forward it to Human Resources.?
檢查并更新行政辦公室員工的考勤記錄,提交給總經(jīng)理簽字,并送交人事部。
***男士優(yōu)先考慮***
主要職責(zé)
Main Duties
營運(yùn)
Operational
§ 根據(jù)不同的要求,切配各種肉類和蔬菜。
Cuts various meats and vegetables as per established specification.
§ 根據(jù)菜單和客人的數(shù)量來烹制食品。
Cooks foodstuff in quantities according to menu and number of persons to be served.
§ 從倉庫領(lǐng)取原料并保存好記錄。
Collects supplies from stores and keeps records and accounts.
§ 組織干貨及蔬菜的儲存。
Organises the storage of dry goods and vegetables.
§ 一貫向客人提供高品質(zhì)并展現(xiàn)餐廳理念的食物。
Prepares food that is consistent in quality, and reflects the style of the outlet concept.
§ 嚴(yán)格執(zhí)行食品分?jǐn)傉咭钥刂瞥杀尽?Strictly adheres to the food apportionment policy to control costs.
§ 嚴(yán)格遵照食品準(zhǔn)備及烹飪的方法、食物的分量規(guī)格及食物的裝飾要求,確保食物按照規(guī)定標(biāo)準(zhǔn)準(zhǔn)備。
Strictly adheres to the methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner.
§ 保持廚房的干凈整潔并嚴(yán)格遵守酒店的衛(wèi)生標(biāo)準(zhǔn)。
Maintains the cleanliness of the kitchen and strictly adheres to the Hotel Hygiene policy.
§ 始終保持廚房所有設(shè)備的干凈整潔。
Maintains the cleanliness of all kitchen equipment at all times.
§ 及時報告任何食品加工設(shè)備的故障。
Reports any malfunction or breakdown of food production machine in a timely manner.
總則
General
§ 按要求出席所有會議并作出貢獻(xiàn)。
Attends and contributes to all Meetings as required.
§ 確保部門的服務(wù)一貫按照部門營運(yùn)手冊的標(biāo)準(zhǔn),高效、一致和禮貌的完成。
Ensures services provided to guests are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual.
§ 始終提供禮貌和專業(yè)的服務(wù)。
Provides courteous and professional service at all times.
§ 保持對酒店產(chǎn)品知識、當(dāng)前推廣、政策改變的最新了解及保持高效的內(nèi)部溝通。
Maintains and updates awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication.
§ 根據(jù)安排出席酒店及部門的培訓(xùn),以提高技能和知識。
Attends hotel and departmental training sessions as scheduled to improve skills and knowledge.
§ 禮貌而高效的處理客人和員工詢問,對不能立即解決的投訴和問題進(jìn)行匯報。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
§ 理解并嚴(yán)格遵守員工手冊中的規(guī)章制度,及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。
Familiar with and strictly adheres to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
§ 確保高標(biāo)準(zhǔn)的個人形象和儀容儀表。
Maintains high standards of personal presentation & grooming.
§ 與客人和同事保持基于良好工作關(guān)系的接觸。
Maintains positive guest and colleague interactions with good working relationships.
§ 根據(jù)酒店、行業(yè)和公司的指引,回應(yīng)需求、改變,執(zhí)行任何合理的任務(wù)及額外職責(zé)。
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.