行政
Administration
§? 輔助物料部經理維護并完善詳細的部門操作手冊，反映出部門內的政策及流程、工序和行為標準。
Assists MaterialsManager with the development and maintenance of a detaile Department OperationsManual that reflects policies and procedures, work processes and standards ofperformance within the Division.
§?協(xié)助物料部經理建立并維護歷史數據以及按供應商、價格表等分類的資料庫。
Assists the Materials Manager to establishand maintains historical data and a library of catalogue referencing suppliers,price list etc.
§?輔助物料部經理加強內控制度以及采購流程管理。
Assists the Materials Manager to enforceinternal control Policy and Procedure throughout the department, regarding purchasing,processes.
賓客服務
Customer Service
§?確保所有員工遵循品牌承諾并始終提供優(yōu)異的對客服務。
Ensures that all associates deliver thebrand promise and provide exceptional guest service at all times.
§?確保員工同樣在適當的時候為其他部門的內部客人提供優(yōu)質服務。
Ensures that associates also provideexcellent service to internal customers in other departments as appropriate.
§?禮貌而高效地處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。
Handles all guest and internal customercomplaints and inquiries in a courteous and efficient manner, following throughto make sure problems are resolved satisfactorily.
§?友善、有效地解決顧客和員工的問題，對于他們的投訴和提出的問題如不能當時解決，應匯報給上級，迅速跟進并及時反饋結果。
Handles guest and associate enquiries in acourteous and efficient manner, reporting complaints or problems if noimmediate solution can be found, whilst feeding back a prompt follow up.
§?與顧客和同事保持良好的合作關系。
Maintains positive guest and colleagueinteractions with good working relationships.
財務
Financial
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§?確保遵循與財務記賬，資金處理及經營范圍相關的酒店政策及當地法規(guī)，及時準確的匯報財務信息。
Ensures that all hotel, company and localrules, policies and regulations relating to financial record keeping, moneyhandling and licensing are adhered to, including the timely and accuratereporting of financial information.
§?通過多項技能、多項任務和靈活的工作安排使員工的工作能力達到最佳，以實現企業(yè)財務目標及顧客期望。
Maximises associate productivity through theuse of multi-skilling, multi-tasking and flexible scheduling to meet thefinancial goals of the business as well as the expectations of the guests.
§?協(xié)助進行盤點管理，負責酒店營運設備和其他設施持續(xù)的保存保養(yǎng)。
Assists in the inventory management andongoing maintenance of hotel operating equipment and other assets.
營運
Operational
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§?全面掌握Birchstreet物料管理系統(tǒng)。
Thorough understanding of the Birchstreetsystem (Materials Management System).
§?協(xié)助物料部經理管理采購、收貨、存儲和倉管的各個方面。
Assist Materials manager to manage allaspects of purchasing, receiving, storage and inventory control.
§?通過有效的購買和獲取最具有競爭力價格的產品和服務，將酒店支出最小化。
Ensures that hotel expenses are minimizedthrough the use of effective purchasing and by obtaining the most competitiveprices for goods and services.
§? 定期進行市場調查，獲得最具競爭力的報價，并積極的進行談判以獲得最大化的購買力價格優(yōu)惠。
Conductsregular market surveys, obtains competitive quotations and aggressivelynegotiate in order maximize the benefits.
§?盡可能使庫存在滿足供給的情況下保持在最低限額，加大周轉速度和擴大空間利用。
Keeps inventories as low as optimal toproperly supply the operation’s needs and maximize inventory turnover and spaceutilization.
§?確保庫存物品的合理儲存，并根據先進先出原則，降低浪費和物品的腐敗。
Ensures that inventory items are storedproperly and issued in FIFO rotation to minimize wastage and spoilage.
§?監(jiān)督物料部的成本支出，積極主動的采取措施控制。
Monitors all cost in the MaterialsDepartment and initiates and maintains measures to control these.
§?執(zhí)行和加強營運和控制措施，以確保酒店內的產品流動都合理記錄。
Implements and enforces all operating andcontrol procedures to ensure that movement of goods into and within the Hotelis properly accounted for.
§?對采購、收貨、存儲控制、發(fā)貨和緊急發(fā)貨，在部門建立并加強內部控制政策及程序。
Establishes and enforces internal controlPolicies & Procedures throughout the department, regarding purchasing,receiving, inventory control, issuing and emergency issuing.
§?提供歷史資料和成本預測，以便預測和計劃商業(yè)活動。
Contributes to forecast and planning ofbusiness planned activities by providing historical information and costprojections.
§?對各個部門的過度采購和庫存消費直接提出建議，采取措施降低這類成本，包括替代產品來源。
Advises departments of any excessivepurchases or consumption of inventory and to recommend practices to reduce suchcost, including alternative sources for products.
§?從各個部門領導處獲得所有購買請求的產品規(guī)格，然后將這些購買請求與采購訂單一起存檔。
Obtains and coordinates all product andpurchase specifications from the various heads of department by means of aPurchase Request (PR) and maintains files of these purchase request togetherwith Purchase Orders (PO).
§?從不同的供應商獲取至少3種以上報價，以根據不同部門要求采購質優(yōu)價廉的貨物。
Acquires three (3) price quotations fromvarious sources to determine the lowest cost while maintaining the best qualityfor any item(s) requested by the different departments.
§?負責建立和維護電腦數據：存儲貨物、存儲標準、物品包括在存儲項目內的物品、續(xù)訂貨物、物價表、購買請求、計量單位。
Responsible for the creation and maintenanceof certain computer data namely: Inventory Items, Par Stock, items to beincluded as inventory items, re-order points, item listing, Purchase Orders,Unit of Measure.
§?通過采購、收貨和發(fā)貨來協(xié)調食品和飲料的購買規(guī)格。
Coordinates purchase specifications for Foodand Beverage in conjunction with purchasing, receiving, and issuing.
§?同供應商和其代表交談，以獲得所需產品的信息、規(guī)格和報價。
Conducts interviews with suppliers,representatives and obtains information, specifications and quotations on anyitem required.
§?處理所有的電話、協(xié)商和談判以使酒店獲得最佳優(yōu)勢。
Handles all correspondence, negotiation andprocurement to the best advantage of the Hotel.
§?負責準確及時地處理各部門提交的所有申購單。
Responsible for the accurate, timely processof all Purchase Requests submitted by various departments.
§?確保所有申購單的正確記錄。
Ensures proper documentation of all PurchaseRequests.
§?協(xié)助找尋有信譽的供貨商為酒店供應物品。
Sources for vendors with creditability toprovide goods for the Hotel.
§?確保收貨區(qū)域的清潔與整齊，安全及秩序，包括物料部辦公室，收貨區(qū)及庫房區(qū)域。
Ensures the security and maintenance of aclean and organised receiving area, including the Materials Office, receivingdock, and store areas.
§?確保依照酒店政策進行每月盤點清查。
Ensures monthly inventory counts andreconciliation is being carried out according to the Hotel’s policy.
§?根據相關部門提供的要求找尋樣品，并向物料部經理進行推薦，以選擇合適的供應商。
Sources for samples as per thespecifications provided by the departments concerned prior to makingrecommendation to the Materials Manager in choosing a suitable supplier.
§?親自到市場中采購部門急需的物品。
Personally goes out to the market to sourcefor items or goods that are urgently needed by the departments.
§?嚴格遵循酒店采購物品的所有政策和程序。
Strictly adheres to all policies andprocedure with regard to the purchasing of goods for the Hotel.
§?在采購前，確保所有承包商/供應商及供貨商擁有合法的證照。
Ensures all contractors/ suppliers/ vendorspossess legal trading license prior to making any purchase order.
§?與收貨文員密切合作以確保從供應商或承包商收到的物品符合酒店的要求和規(guī)格。
Works closely with the Receiving to ensureall items received from the suppliers or contractors meet the Hotel’srequirements and specifications.
§?依據部門要求，確保所有物品的訂購數量正確。
Ensures the quantities of all items orderare accurate as per the department’s request.
§?嚴格遵守以合理的價格購買高質量物品的原則。
Strictly adheres to the principle of “goodquality items with reasonable price” when purchasing items for the Hotel.
人事
Personnel
§?按要求協(xié)助物料部經理招聘、篩選物料部員工。招聘時遵循酒店原則，選擇員工以能力為準繩。
Assists the materials manager to recruit andselect materials associates when required. To follow hotel guidelines whenrecruiting and use a competency-based approach to selecting associates.
§?監(jiān)督物料部員工準時上班和出勤形象，確保員工制服穿著正確，且遵守酒店和部門的儀容標準，維持高標準的個人形象和衛(wèi)生。
Oversees the punctuality and appearance ofall Materials associates, making sure that they wear the correct uniform andmaintain a high standard of personal appearance and hygiene, according to thehotel and department’s grooming standards.
§?協(xié)助引導物料部部員工進行年度表現發(fā)展討論，對他們的專業(yè)發(fā)展目標給予支持。
Assists to conduct annual PerformanceDevelopment Discussions with Materials associates, supports them in theirprofessional development goals.
§?與培訓部經理和部門培訓員協(xié)調，為所有的物料部員工制定并實行有效的培訓計劃。
Plans and implements effective trainingprogrammes for all Materials associates in coordination with the TrainingManager and Departmental Trainers.
§?在每月例會上提供反饋和幫助，從而支持部門培訓員的工作。
Supports Departmental Trainers throughongoing feedback and assistance at monthly meetings.
§?通過適當的培訓、訓練和/或督導提高物料部員工的技能和效率。
Develops the skills and effectiveness of allMaterials associates through the appropriate training, coaching, and/ormentoring.
§?準備并公布每周工作日程，確認其包括了必需的項目及其他關鍵的工作標準。
Prepares and posts weekly work schedules,making sure that they reflect business needs and other key performanceindicators.
§?鼓勵員工成為有創(chuàng)新和挑戰(zhàn)精神的人，對員工為部門所做的貢獻表示肯定。
Encourages associates to be creative andinnovative, challenging and recognising them for their contribution to thesuccess of the operation.
§?支持人本思想的落實，示范并加強凱悅價值觀和文化特征。
Supports the implementation of The PeoplePhilosophy, demonstrating and reinforcing Hyatt’s Values and CultureCharacteristics.
§?確定員工完全理解并遵循員工守則和規(guī)范。
Ensures that associates have a completeunderstanding of and adhere to associate rules and regulations.
§?確保員工遵守所有酒店、公司規(guī)章制度以及地方法規(guī)中與防火和安全相關的條款。
Ensures that associates follow all hotel,company and local rules, policies and regulations relating to fire and hazardsafety, and security.
§?反饋員工問卷調查的結果，確保各項相應的改善計劃得到了實施。
Feedback the results of the AssociateOpinion Survey and ensure that the relevant changes are implemented.
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其它方面
Other Comments
§?熟知與員工和行業(yè)相關的法律法規(guī)。
Is knowledgeable in statutory legislation inassociate and industrial relations.
§?確保保持高標準的個人形象和儀容儀表。
Ensures high standards of personalpresentation and grooming.
§?與競爭對手的酒店代表、生意伙伴和其他公司組織，包括本地的學校、旅游學校和大學保持良好的合作關系。
Maintains strong, professional relationshipswith relevant representatives from competitor hotels, business partners andother organisations, including local schools, hotel schools and universities.
§?隨著行業(yè)、公司和酒店的變化，對采購工作職能作出相應調整。
Responds to changes in the Materialsfunction as dictated by the industry, company and hotel.
§?熟知酒店的員工手冊并且理解酒店的規(guī)章制度，尤其是有關火災，衛(wèi)生，健康，與安全的政策和程序。
Reads the hotel's Associate Handbook and hasan understanding of and adheres to the hotel's rules and regulations and inparticular, the policies and procedures relating to fire, hygiene, health andsafety.
§?始終對管理和個人行為負責， 并且積極展現酒店管理層和凱悅國際的形象。
Exercises responsible management andbehaviour at all times, positively representing the hotel management team andHyatt International.
§?參加必要的培訓和例會。
Attends training sessions and meetings asand when required.
§?完成其他合理分配的職責和任務。
Carries out any other reasonable duties andresponsibilities as assigned.
