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1.在國際四星或五星酒店內(nèi)從事至少一年類似崗位的經(jīng)驗。 2.熟悉并掌握Opera酒店管理系統(tǒng)和各類辦公軟件。 3.優(yōu)秀的中英文聽說讀寫能力。 4.同時具備優(yōu)秀的前廳運營經(jīng)驗。 5.具備優(yōu)秀的服務意識。

1.有相關(guān)接待經(jīng)驗。 2.熟悉并掌握Opera酒店管理系統(tǒng)和各類辦公軟件。 3.良好的中英文聽說讀寫能力。 4.接受夜班。

Responsibilities 工作職責 1.Escorts customers to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. 引領(lǐng)客人到房間，介紹酒店及房間的設施設備。 2.in order to provide special assistance and information about local area attractions to customers an patrons , offering a wide selection of choices and alternatives to ensure guest satisfaction . 熟知當?shù)丶爸苓吘皡^(qū)景點，餐館，娛樂場所及商務中心，為客人提供個性化服務。 3.Interacts with the Resort Host on day to day operational matters to ensure guest needs and requests are attended to quickly and efficiently. ?在日常的酒店工作中要與前廳接待溝通，確?？腿说男枨蟮玫娇焖儆行У慕鉀Q。 4.Supervises luggage, message and guest delivery and pick-ups. ?管理好所有需要遞送和接運的行李，留言和需要接送的客人。 5.Assists guests with arrival and departure procedures at the porte cochere. ?在禮賓臺協(xié)助到店和離店客人。 6.To check the concierge counter and public area around the Lobby to keep it clean,tidy and report any defects. ?檢查禮賓臺以及大堂周圍區(qū)域，并保持干凈整潔，發(fā)現(xiàn)任何問題及時報告。 7.To check the hotel buggies making sure they are clean and in good working order. ?查看酒店電瓶車確保其干凈和良好車況。 8.To supervise the traffic at the porte cochere. ?維護車輛行車和停放秩序。 Job Specs 職位要求 1.1 or 2 years of related working experience prefered. ? 一至兩年相關(guān)工作經(jīng)驗者優(yōu)先 2.Positive approach to customer service ? 為客戶服務的積極態(tài)度 3.Ability to read, listen effectively , to speak and write English clearly . ? 具備一定英語會話和書寫能力。 4.Ability to access and accurately input information using a moderately complex computer system . ? 掌握一定的電腦技能技巧。

·???????Promote a helpfuland professional image to the guest, and give full co-operation to any guestrequiring assistance, with a prompt caring and helpful attitude. 對客塑造一個專業(yè)及樂于助人的形象，當客人遇到任何需要幫助的情況時，及時的以關(guān)懷和幫助的態(tài)度給予充分配合。 Be fully conversant with all services and facilities offered by the hotel as well as the local surroundings. 要完全熟知酒店及本地其他場所的服務和設施。 Answer inquiries from guests regarding restaurants, transportation, and entertainment in the local area. 要對客人關(guān)于本地餐廳、交通和娛樂活動的問題做出回答。 Suggest off-the-beaten path places to guests to present authentic dinning, entertainment, and travel experience. 為客人推薦一些不同尋常的正宗的飲食、娛樂活動以及旅行體驗。 Perform opening and closing procedures at all Guest Services Area. 負責所有賓客服務部所屬區(qū)域的營業(yè)和關(guān)閉的相關(guān)工作。 Ensure all guests experience a fresh and modern check-in/check-out procedure. 確保所有客人在辦理入住、離店手續(xù)時，都能有新穎和時尚的體驗。 Assist with luggage and door upon guest request. 當客人提出需要行李和開門服務時應提供相應服務。 Perform curbside check in for special guests on mobile devices. 使用移動設備為特殊客人在房間辦理入住手續(xù)。 Ensure that guest history is maintained accurately and up to date. 確?？褪沸畔⒕S護的正確性和時效性。 Ensure that the Guest Services and surrounding area are kept clean and always organized. 確保賓客服務部及其他周邊區(qū)域隨時都保持干凈和整潔的狀態(tài)。 Anticipate guest needs and offer related services and suggestions accordingly. 預知客人需求，并提供相關(guān)服務和建議。 Find opportunities to surprise and delight guests to create memorable moments. 尋找為客人創(chuàng)造驚喜的機會，從而制造難忘時光。 Be able to build small talks with guests during every interaction to engage with guests. 能夠在每一次與客人相處的時候閑聊一會，從而與客人建立友好的關(guān)系。 Be entirely flexible and adapt to rotate within the different positions of the Guest Services or any other Department of the hotel as needed. 能夠在需要時完全靈活地工作在賓客服務部各個崗位，或酒店其他各個部門。 Ensure that all daily special rooms, special request rooms, Long Stay guest rooms for arrivals are blocked in advance and accordingly and welcome amenities are appropriately ordered. 確保所有每日特殊房間，有特別要求的房間，長住客人房間都會在客人抵店前提前鎖定，并且提前準備好歡迎禮品。 Be knowledgeable of all hotel outlets and hours of operation. 熟知酒店所有運營部門信息及營業(yè)時間。 Upsell larger rooms or suites to enhance guest experience and maximize revenue. 推銷更大的房間或套房給客人，以提升客人更好的入住體驗及酒店收益最大化。 Cross sell F&B space and products. 交叉銷售餐廳餐位及產(chǎn)品。 Post on a timely basis all laundry, restaurant and other?charges as needed. 將客人的洗衣費用、餐飲費用及其他費用及時入賬。 Print room status reports, complete welcome cards/calls and communicate available services and amenities. 打印房態(tài)表，完成歡迎卡片/歡迎電話，以及溝通相應的服務及物品。 Perform daily end of shift deposits and correct?"drop" procedures. 完成每日班次結(jié)束后結(jié)算程序和正確的“投賬”程序。 Review Up-To-Date Report and Trace File on a regular basis during the day. 每天定期檢查Up-To-Date Report和Trace File。 Settle bill accurately through credit card or cash transaction. 準確地通過信用卡或現(xiàn)金形式結(jié)賬。 Keep learning not only Guest Service area but also other Rooms departments and F&B operations. 不斷學習賓客服務部的相關(guān)知識，及其他運營部門的相關(guān)知識。 Coordinate, process and distribute all incoming reservations during off hours of Revenue Manager and be responsible for telephone inquiries and information services for the hotel. 負責酒店的電話問詢、答疑等服務，并在收益經(jīng)理休息時，負責協(xié)調(diào)、處理和分配所有接收到的客房預定。 Optimize revenue through timely and accurate bookings. 通過及時、準確的酒店相關(guān)預訂提高酒店收益。 Follow and complete the work that is arranged by supervisor and perform other duties as assigned by superior. 按照上級領(lǐng)導的工作安排，完成工作，履行上級分派的其它職責。

崗位職責： 1、始終以友好、禮貌的態(tài)度，使用正確的電話禮儀服務客人，并用客人的姓氏稱呼客人； 2、高效的（3分鐘以內(nèi)）為每位客人辦理入住、退房和換房工作，確保錄入數(shù)據(jù)的完整性與正確性； 3、清楚的了解對客服務標準和財務政策等相關(guān)知識； 4、保管好備用金并確保所有收入及支出單據(jù)的正確與完整； 5、掌握當日外幣匯率，對客提供外幣兌換服務； 6、清楚掌握酒店所有特別推廣的相關(guān)信息，同時了解珠海旅游信息來回答客人問詢 7、留意客人投訴、詢問和要求，遇見問題如果不能獨立完成需及時告知主管或大堂副理； 8、確保每一位離店客人對酒店有個好的印象； 9、保證結(jié)賬賬單完整性，為審計做好準備工作； 10、保持接待臺的衛(wèi)生干凈和整潔... 任職條件： 1、男身高175cm以上,女身高163cm以上; 2、國語優(yōu)秀、英語良好、粵語能聽懂； 3、反應靈敏、溝通能力強。

【崗位職責】 1、查看交班記錄，了解上一班的移交事項，并負責處理； 2、熟悉預訂資料，了解客情，尤其要記住即將來電的貴賓、?？偷男彰?，了解酒店的所有活動； 3、熟練前廳部各項專業(yè)業(yè)務和技能，做好對客服務； 4、根據(jù)預訂優(yōu)質(zhì)快速的為客人辦理入住手續(xù)，根據(jù)客人喜好予以排房。向客人介紹酒店各種宣傳促銷活動及售賣會員卡。 5、熟練掌握店內(nèi)信息，提供準確的問訊服務； 6、負責客房鑰匙的管理和發(fā)放工作并嚴格遵守驗證制度； 7、制作有關(guān)報表，為其它部門提供準確的接待信息。 【崗位要求】 1、中專以上文化程度； 2、性格開朗、頭腦靈活、工作踏實，具有較強的服務意識、推銷意識和責任感；