Primary Responsibilities主要職責(zé)：
? Demonstrates commitment to personal guest service excellence
? Answers telephone inquiries promptly and professionally, and channel to appropriate person for assistance
? Greets guests and members in a friendly and efficient manner, escort them as required
? Knowledgeable about all aspects of treatments and the facility
? Provides information and literature about facility in person and via telephone
? Possess knowledge about all aspect of facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details
? Supervises operations of reception desk to ensure smooth service delivery; including guest service, procedures, accounting
? Coordinates sales activities when needed
? Provides administrative support to departments as needed, ensuring all records are accurate
? Responsible for the efficient training of all Experience Coordinators in all aspects of job tasks, and to assist in the training and development of new hires and current personnel
? Assists in the administrations and implementations of staff training in all aspects of operations; i.e. business telephone usage, guest relations, retail sales, swimming & gym services
? Ensures that attention to details is accurately maintained with each guest reservation and all guest requirements or issues are clearly stated to ensure smooth service delivery
? Controls entry into all areas of facility by restricting all unauthorized individuals
? Thoroughly understands and adheres to proper credit, and cash-handling policies and procedures
? Maintains inventory of supplies for the administration of the reception
? Ensures guests and members satisfaction at all times by ensuring that safety and service is always the Health club’s first priority
? Ensures the facility is in peak condition at all times (operations and cleanliness)
? Follows Occupational Health and Safety regulations
? Reports suspicious people, behavior, and vehicles to Hotels Security
? Ensures adherence to Fairmont’s Code of Ethics
? 表現(xiàn)出對(duì)卓越個(gè)人賓客服務(wù)的承諾
? 及時(shí)和專業(yè)地回答電話查詢，并引導(dǎo)適當(dāng)?shù)娜藛T尋求幫助
? 以友好和高效的方式迎接客人和會(huì)員，并根據(jù)需要護(hù)送他們
? 了解治療和設(shè)施的各個(gè)方面
? 親自和通過電話提供有關(guān)設(shè)施的信息和文獻(xiàn)
? 擁有設(shè)施各個(gè)方面的知識(shí)，以確保為客人提供準(zhǔn)確的信息，并以完整的細(xì)節(jié)回復(fù)查詢
? 監(jiān)督運(yùn)營，以確保順利提供服務(wù);包括賓客服務(wù)、手續(xù)、會(huì)計(jì)
? 在需要時(shí)協(xié)調(diào)銷售活動(dòng)
? 根據(jù)需要為部門提供管理支持，確保所有記錄區(qū)域準(zhǔn)確無誤
? 負(fù)責(zé)在工作任務(wù)的各個(gè)方面對(duì)所有經(jīng)驗(yàn)協(xié)調(diào)員進(jìn)行有效培訓(xùn)，并協(xié)助培訓(xùn)和發(fā)展新員工和現(xiàn)有人員
? 協(xié)助運(yùn)營各個(gè)方面的員工培訓(xùn)和實(shí)施;即商務(wù)電話使用、客戶關(guān)系、零售、泳池健身服務(wù)
? 確保在每次客人預(yù)訂時(shí)準(zhǔn)確維護(hù)對(duì)細(xì)節(jié)的關(guān)注，并明確說明所有客人的要求或問題，以確保順利交付服務(wù)
? 通過限制所有未經(jīng)授權(quán)的個(gè)人來控制進(jìn)入設(shè)施的所有區(qū)域
? 全面了解并遵守適當(dāng)?shù)男刨J、現(xiàn)金處理政策和程序
? 維持供應(yīng)品的庫存，以管理接收
? 確?？腿撕蜁?huì)員始終滿意，確保安全和服務(wù)始終是康體中心的首要任務(wù)
? 確保設(shè)施始終處于最佳狀態(tài)（操作和清潔）
? 遵守職業(yè)健康和安全法規(guī)
? 向酒店安全部門報(bào)告可疑人員、行為和車輛
? 確保遵守費(fèi)爾蒙的道德準(zhǔn)則
Knowledge and Experience知識(shí)和經(jīng)驗(yàn):
? Culinary field experience required
? Excellent interpersonal and problem-solving skills
? Highly responsible and reliable
? Ability to perform well in a fast-paced, stressful environment
? Ability to coordinate work as part of a team
? Ability to focus on the needs of guests, remaining calm and courteous at all time
? 要求具有烹飪領(lǐng)域的經(jīng)驗(yàn)
? 出色的人際交往和問題處理能力
? 高度負(fù)責(zé)和可靠
? 能夠在節(jié)奏快、壓力大的環(huán)境下出色地完成工作
? 能夠作為團(tuán)隊(duì)的一員協(xié)調(diào)工作
? 能夠?qū)⒆⒁饬杏谫e客的需求，在任何時(shí)候始終保持冷靜和禮貌
Your team and working environment:
Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Willow Stream Spa, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant MIKU occupying the top level of the hotel.
成都棕櫚泉費(fèi)爾蒙酒店坐落于棕櫚泉國際中心，地處天府新區(qū)的核心區(qū)域及成都高新區(qū)，毗鄰世紀(jì)城新國際會(huì)展中心，環(huán)球中心及天府軟件園。
成都棕櫚泉費(fèi)爾蒙酒店設(shè)有336間酒店客房，蔚柳溪水療中心，金尊行政樓層，超過1350平方米的會(huì)議及宴會(huì)設(shè)施，以及一系列的餐飲設(shè)施，包含全日制餐廳“食百絢” ，三層樓的酒廊、雞尾酒吧及特色餐廳“Cube”，精品川菜中餐廳“嘗藝”，以及位于酒店頂層的“覓”特色餐廳。
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
