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Job Summary崗位概述： Manages the Learning & Development function of the Hotel bydeveloping the strategy aligned to the hotel’s mission, goals and objectives.Promotes the desired work culture around the J Hotel. Promotes the desired workculture. Develop and maintain training resources, implement hotel learningsystems, and promote the development and improvement of the learning anddevelopment system. Committed to thehotel quality plan, ensuring that the quality supervision plan is issued to alldepartments before the hotel opens. Assist the Director of Human Resources toensure the effective operation of the Learning and Development department. 管理酒店學(xué)習(xí)與發(fā)展這一職能部門，制定與酒店的使命、目標(biāo)和任務(wù)一致的策略。在J酒店內(nèi)推進(jìn)期望達(dá)到的工作文化。 開發(fā)和維護(hù)培訓(xùn)資源，落實酒店學(xué)習(xí)系統(tǒng)從而推動學(xué)習(xí)與發(fā)展體系的發(fā)展和完善。 致力于酒店質(zhì)量計劃，確保酒店開業(yè)前將質(zhì)量監(jiān)管計劃下達(dá)到各部門。協(xié)助人力資源總監(jiān)確保學(xué)習(xí)與發(fā)展部門的有效運(yùn)作。 Major Duties & Responsibilities職責(zé)義務(wù) 1.????? MANAGEMENT RESPONSABILITIES管理職責(zé) a)????? Maintain and update staff training records, policies and procedures and other training matters. Conduct training needs. Analyze for management and supervisory staff to identify and determine training needs. 管理和更新員工培訓(xùn)檔案，酒店規(guī)章制度與工作程序以及其它培訓(xùn)文件. 進(jìn)行培訓(xùn)需求調(diào)查，為管理層及主管員工分析并決定提供培訓(xùn)需求。 b)????? To improve staff performance through training which create staff loyalty and commitment. 通過培訓(xùn)，提高員工的工作質(zhì)量，因此激發(fā)員工敬業(yè)愛崗之情 2.???? FINANCIAL RESPONSIBILITIES 財務(wù)職責(zé) a)????? Prepares the Learning & Development budget. 籌備人才發(fā)展部門預(yù)算。 b)????? Controls and analyses, on an on-going basis, Learning & Development costs to ensure performance against budget 持續(xù)控制、分析人才發(fā)展部門的成本以確保部門按照預(yù)算運(yùn)行。 c)????? Contributes to the preparation of the hotel’s Strategic Plan, Marketing Plans and Goals Program. 協(xié)助籌備酒店戰(zhàn)略計劃、市場營銷計劃和目標(biāo)計劃。 3.???? Manage training and development 管理培訓(xùn)和發(fā)展職責(zé) a)????? Prepare unit/outlet performance reports. 準(zhǔn)備工作表現(xiàn)報告。 b)????? Coordinate work operations within the department/unit/outlet. 協(xié)調(diào)部門內(nèi)部工作 c)????? Develop performance standards for operations in the department/unit/outlet. 建立部門內(nèi)部工作表現(xiàn)標(biāo)準(zhǔn)。 d)????? Assess work operations and prepare plans to implement change when required. 評估工作表現(xiàn)，在必要時制訂調(diào)整計劃。 e)????? Coordinate operations between other departments/units. 協(xié)調(diào)其他部門間的工作。 f)?????? Monitor productivity of the unit. 監(jiān)督培訓(xùn)部勞動生產(chǎn)率。 g)????? Prevent and resolve grievances. 預(yù)防及解決積怨。 h)????? Counsel associates and prevent work related problems. 指導(dǎo)員工并避免產(chǎn)生與工作相關(guān)問題。 i)??????? Resolve disputes. 解決爭端。 j)??????? Discipline associates. 約束員工紀(jì)律。 k)????? Determine and plan for future staffing needs. 決定和計劃人員編制。 l)??????? Recruit associates. 招聘員工。 m)???? Prepare associates rosters. 制訂員工排班。 n)????? Customize position profiles for your area of responsibility using the Human Resources System. 運(yùn)用人力資源體系制訂所轄部門職位描述。 o)????? Manage associate training and development using the Human Resources Management System. 運(yùn)用人力資源管理體系管理員工培訓(xùn)及發(fā)展。 p)????? Implement associates performance appraisals. 執(zhí)行員工工作表現(xiàn)評估。 q)????? Provide ongoing advice and support to associates under your supervision. 為下屬員工提供建議和支持。 r)?????? Supervise associates performance. 指導(dǎo)員工工作表現(xiàn)。 s)????? Implement appropriate management practices that provide associates motivation and communication. 實施適當(dāng)管理方法以激勵員工并促進(jìn)溝通。 t)?????? Provide one to one instruction to associates when required. 必要時對員工進(jìn)行一對一指導(dǎo)。 u)????? Access and use the Human Resources Management System. 掌握并運(yùn)用人力資源管理體系。 v)????? Access and use word processing computer packages. 掌握并作用計算機(jī)文字處理系統(tǒng)。 w)???? Be aware of duty of care, and adhere to occupational health and safety legislation, policies and procedures. 執(zhí)行健康及安全法規(guī)、政策及程序。 x)????? Initiate action to correct a hazardous situation and notify supervisors/managers of potential danger. 采取行動排除危險情況，并通告危險隱患。 y)????? Adhere to the hotel’s security and emergency policies and procedures. 執(zhí)行飯店安全及緊急情況政策及程序。 z)????? Be familiar with property safety, current first aid and fire emergency procedures. 熟悉飯店安全、急救及消防緊急情況程序。 aa)?? Log security incidents and accidents in accordance with hotel requirements. 根據(jù)飯店規(guī)定記錄安全事件及事故。 bb)?? Is an active member of the safety & security committee? 是飯店安全委員會活躍成員。 cc)??? Adhere to hotel cleaning and maintenance programs. 堅持飯店清潔及保養(yǎng)程序。 dd)?? Ensure a high level of cleaning is maintained in your work area. 保證工作區(qū)域高度清潔。 ee)?? Plan team systems and structures. 計劃團(tuán)隊的系統(tǒng)和結(jié)構(gòu)。 ff)????? Set team goals in consultation with team members according to hotel/department goal, policies and practices. 根據(jù)飯店/部門目標(biāo)、政策和實際情況與團(tuán)隊成員共同設(shè)立團(tuán)隊目標(biāo)。 gg)?? Manage cross cultural communication. 管理跨文化交流。 hh)?? Maintain personal presentation to hotel standards. 根據(jù)和飯店標(biāo)準(zhǔn)保持個人形象。 ii)?????? Always demonstrate professional attitude and behavior. 在任何時候表現(xiàn)專業(yè)態(tài)度和形為。 jj)?????? Analyze, evaluate and improve your personal performance on a continual basis. 不斷分析、評估、改進(jìn)個人工作表現(xiàn)。 kk)??? Apply hotel quality assurance principles. 遵循飯店質(zhì)量保障原則。 ll)?????? Abide by the Code of Conduct. 遵守商業(yè)行為規(guī)范。 mm) Abide by the Associates Handbook. 遵守員工手則。 nn)?? Abide by the hotel policies and procedures. 遵守酒店政策及程序。 oo)?? Interact with department and hotel associates in a professional and positive manner to foster good rapport, promote team spirit and insure effective two-way communication. 以專業(yè)的、積極的方式與部門及飯店員工建立起密切關(guān)系以促進(jìn)團(tuán)隊精神和有效的雙向溝通。 pp)?? Deal effectively with guests and workplace colleagues from a variety of cultures. 與不同文化背景的客人和同事進(jìn)行有效溝通。 qq)?? Work effectively in a team. 在團(tuán)隊中有效工作。 rr)???? Prepare and maintain files, reports, letters, memorandums and other relevant business documentation. 準(zhǔn)備并保存文件、報告、信件、備忘錄和其他相關(guān)商業(yè)文件。 ss)??? Ensure all reporting and servicing deadlines are met in a timely basis. 保證按時完成所有報告和服務(wù)。 tt)????? Carry out other tasks as directed by your supervisors. 執(zhí)行由上級交待的其他工作。 4.????? Training Process Management? 培訓(xùn)管理和過程 a)????? Facilitate total quality management. 實行全面質(zhì)量管理。 b)????? Analyze GEI for training needs and deficiency. 根據(jù)“顧客體驗指數(shù)” 分析培訓(xùn)需求。 c)????? Develop strategies which address hotel guidelines and Human Resources policies on training and development. 發(fā)展在培訓(xùn)與發(fā)展方面與飯店宗旨和人力資源政策相一致的戰(zhàn)略。 d)????? Develop plans to conduct needs analyses and in-house training on a regular basis. 定期進(jìn)行培訓(xùn)需求分析和店內(nèi)培訓(xùn)。 e)????? Develop tools and systems to ensure training and development programs meet the hotel’s objectives. 制訂工具和體系保證培訓(xùn)和發(fā)展計劃達(dá)到飯店目標(biāo)。 f)?????? Develop methods for evaluating cost-effectiveness of training programs. 制訂方法對培訓(xùn)項目的成本效益進(jìn)行評估。 g)????? Ensure that training and development are integrated into business plans and budgets, and targeted goals are identified and monitored. 保證培訓(xùn)和發(fā)展與經(jīng)營計劃、預(yù)算相結(jié)合，明確并監(jiān)督計劃目標(biāo)。 h)????? Participate in the preparation of strategic plans. 參與制訂戰(zhàn)略計劃。 i)??????? Participate in the preparation of operating plans. 參與制訂營運(yùn)計劃。 j)??????? Take into account external economic issues when planning and making decisions. 參考外部經(jīng)濟(jì)因素做相關(guān)計劃和決策。 k)????? Anticipate economic business level fluctuations. 預(yù)測經(jīng)濟(jì)波動水平。 l)??????? Monitor information and trends in the industry. 跟蹤行業(yè)信息及趨勢。 m)???? Interpret economic data. 解釋經(jīng)濟(jì)數(shù)據(jù)。 n)????? Consider political and social influences on business. 考慮政治和社會對經(jīng)營的影響。 o)????? Monitor the implementation of quality management systems. 監(jiān)督實施質(zhì)量管理體系。 p)????? Assist with the management of department finances. 協(xié)助管理部門財務(wù)。 q)????? Prepare and monitor accounts the unit/outlet. 準(zhǔn)備和監(jiān)督培訓(xùn)部財務(wù)。 r)?????? Prepare and manage unit/outlet budgets. 準(zhǔn)備和管理培訓(xùn)部預(yù)算。 s)????? Monitor, analyze and report variations from the budget. 監(jiān)督、分析和報告預(yù)算的變動。 t)?????? Prepare and conduct meetings and group presentations to keep associates/management/other parties informed of hotel operations and other relevant issues. 準(zhǔn)備及主持會議或小組展示向員工、管理層及其他組織通報飯店運(yùn)作及相關(guān)情況。 5.????? SERVICE CULTURE TRAINING RESPONSIBILITIES 服務(wù)文化培訓(xùn)職責(zé) a)????? Keep records of each individual associate on every training he/she attended of the hotel. 保存每位員工的參加培訓(xùn)記錄。 b)????? Design and maintain hotel training records on a regular basis. 定期制訂并保存飯店培訓(xùn)記錄。 c)????? Maintain up-to-date associate records. 保存最新員工記錄。 d)????? Manage the planning and delivery of orientation programs. 計劃及實施入職培訓(xùn)計劃。 e)????? Manage the completion of monthly and ongoing training reports. 管理完成每月及正在進(jìn)行的培訓(xùn)報告。 f)?????? Provide information as required regarding training records and attendance. 根據(jù)需要提供培訓(xùn)記錄及出勤情況的相關(guān)信息。 6.????? DEPARTMENTAL TRAINING RESPONSIBILITIES 部門培訓(xùn)系統(tǒng)職責(zé) a)????? Update training notice board with all information on “what is happening in and outside hotel” and training information. 更新培訓(xùn)告示欄上所有關(guān)于飯店內(nèi)部及外部的新消息和培訓(xùn)信息。 b)????? Assist all departmental trainers if necessary with their training. 必要時協(xié)助所有部門訓(xùn)導(dǎo)師的培訓(xùn)。 c)????? Take part in the preparation and planning of department/unit/outlet goals and objectives. 參與準(zhǔn)備和計劃部門目標(biāo)。 7.????? CORPORATE CULTURE RESPONSIBILITIES 企業(yè)文化職責(zé) a)????? Organize reward and certificate programs. 組織獎勵及證書計劃。 b)????? Organize competitions and activities to improve skills and knowledge. 組織競賽和活動以提高技能及知識。 c)????? Assist in organizing "Employee? Voice" surveys,? encourage employees to participate in surveys, and train department managers and supervisors on how to conduct survey feedback meetings. 協(xié)助組織“員工心聲”調(diào)查，鼓勵員工參加調(diào)查，培訓(xùn)部門經(jīng)理和主管如何進(jìn)行調(diào)查反饋會議。 8.????? TALENT DEVELOPMENT DEVELOPMENT? Responsibilities 人才發(fā)展職責(zé) a)????? Organize and coordinate cross training approved by Director of HR and department heads. 組織獎勵及證書計劃。 b)????? Coordinate cross-training among departments. 協(xié)調(diào)部門間交叉培訓(xùn)。 c)????? Facilitate multi-skilling. 促進(jìn)多技能培訓(xùn)。 9.????? OCCUPATIONAL HEALTH AND SAFETY RESPONSIBILITIES職業(yè)健康和安全職責(zé) a)????? Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same. 展現(xiàn)對職業(yè)健康和安全的政策與流程的關(guān)注意識，確保所有流程按照職業(yè)健康和安全的指南安全操作，確保直屬管轄人也同樣按照此標(biāo)準(zhǔn)操作。 b)????? Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures. 遵循職業(yè)健康和安全的法規(guī)、政策與流程，增強(qiáng)注意義務(wù)。 c)????? Be familiar with property safety, first aid and fire and emergency procedures and enforce these in your areas. 熟悉酒店安全、急救和消防和應(yīng)急程序，并在部門內(nèi)加強(qiáng)宣傳。 d)????? Initiate action to correct a hazardous situation and notify supervisors of potential dangers. 主動采取行動糾正危險情況并告知主管潛在的危險。 e)????? Ensure security incidents and accidents are logged, investigated and rectified to prevent future catastrophes. 確保記錄、調(diào)查和整改安全事件和事故以預(yù)防未來災(zāi)難。