1.?????
Directs and
co-ordinates all subordinate Front Office staff to ensure that all day to day
operational matters are handled on time and guest expectations are met.
監(jiān)管和協(xié)調(diào)所有前廳下屬員工，確保每日運營事務及時的處理并且達到客人期望。
2.?????
Co-ordinates with
housekeeping to ensure that rooms are serviced according to guest
requirements and those vacant rooms are cleaned according to arrival
schedules.??
協(xié)調(diào)客房部以確保所有客人的房間要求得到滿足，進店房在進店前是干凈的。
3.?????
Control the
availability of rooms, room types, accuracy of room count and rate categories
together with Executive Housekeeper.
與行政管家一起控制待用房間、房間類型，確認房間數(shù)量與房價類別。
4.?????
Maximize occupancy,
revenue and average rate while maintaining high service standards.
在維持高標準服務水平前提下盡量提高客房出租率、客房收益、平均房價。
5.?????
Controls the
maintenance and updating of guest history files and disbursement of relevant
information ensuring guest requests and preferences are implemented whenever
possible.
控制保存和更新客史資料和相關的支出以確保客人需求和喜好在任何時候都可以得到滿足。
6.?????
Be aware of all
establishment credit policies and procedures.
清楚明確地建立信用政策和程序。
7.?????
Approve upgrades and
special amenities
批準升級和特別贈品。
8.?????
Co-ordinates the
procedures involved in guest recognition programs including VIPs
協(xié)調(diào)相關確認客人的程序，包括VIP客人。
9.?????
Adhere to
complimentary room’s procedure.
堅持免費房程序。
10.??
Ensure Front Office
personnel handle guest registration efficiently, promptly and courteously.
確保前廳部員工高效、快速、禮貌地處理客人登記。
11.??
Conduct guest room
inspections together with the Executive Housekeeper
與行政管家一起查房。
12.??
Responsible for
handling of reservations when reservation office is closed
負責處理預訂部下班后的預訂
13.??
Responsible for the
compilation of statistics for Front Office and the provision of reports
relation to that area
負責前廳部資料和其它相關報告編制。
14.??
Set up systems to
capture guest feedback and present to management on a regular basis
建立顧客反饋系統(tǒng)，定期向上級匯報。
15.??
Oversees the library,
ensuring adequate supply of books, magazines, newspapers, videos, CDs and
games as well as the Business Centre operation.
全面控制圖書館，確保書、雜志、報紙、錄像，CD和游戲等和商務中心的運營。
16.??
Ensures accurate and
up to date information is available including tours and sightseeing, and
implements booking procedures
確保準確和及時的信息，包括旅游和觀光，以及相關預定情況。
17.??
Ensures that all guest
billing procedures are handled correctly, minimizing rebates
確保所有客人的賬目都正確，并且最小化扣減。
18.??
Liaises with the
transportation company to ensure efficient guest transfers.
與交通公司協(xié)調(diào)已確?？腿烁咝У慕煌ā?19.??
Liaises with Sales
Offices and Reservation Offices to maximize business opportunities and ensure
efficient handling of room reservations.
與銷售和預訂協(xié)調(diào)，以確保商業(yè)機會最大化和高效的處理房間預訂。
20.??
Prepares, monitors and
controls the hotel’s annual Front Office budget
準備、監(jiān)管和控制酒店前廳每年的預算。
21.??
Maintain efficient
administration within the department preparing and submitting operational
reports on time
在部門內(nèi)部維護高效的行政管理，按時準備和遞交運營報表。
22.??
Ensures that employees
are selected, trained, evaluated, and rewarded in compliance with existing
employee management systems
確保員工的選拔，培訓，評估和獎勵在員工管理系統(tǒng)內(nèi)。
23.??
Coaches, counsels,
disciplines and develops subordinate employees??
培訓，鼓勵，勸誡和發(fā)展下屬員工。
24.??
To maintain all
records for the purpose of legal and governmental purposes.
保證各種記錄符合法律及政府的規(guī)定。
