Duties and Responsibilities工作職責
Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
分析酒店整體的和各部門的培訓需求，針對需求制定策略，用培訓業(yè)務計劃書的形式呈交給總經理和行政委員會審閱。
Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
使自己了解洲際酒店集團人力資源和培訓的規(guī)范，必要之處進行本地化處理。
Ensure effective training programs are in place for the following:
確保在以下方面有效的執(zhí)行培訓計劃：
o New Employee Orientation
o 新員工入職
o Train the Trainer
o 培訓培訓師
o Customer Service Training
o 賓客服務培訓
o Technical job specific training (through certification of departmental standards and procedures)
o 技術性職位的專門培訓(部門規(guī)范程序證書)
o Supervisory Skills Training
o 監(jiān)督管理技能培訓
o Management Development
o 管理層發(fā)展
o Fire, Life and Safety Training
o 消防和生命安全培訓
o Selling Skills
o 銷售技巧
o Employee retraining
o 員工再培訓
Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved
監(jiān)督每個部門培訓業(yè)務計劃的進展，確保實現(xiàn)培訓目標。
Maintains all hotel training records
保存酒店全部的培訓記錄。
Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
建立培訓圖書館，配備書籍，錄像，記錄和視聽資料來協(xié)助培訓師的培訓計劃以及員工的個人發(fā)展。
Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
與部門領導一起設計、制定和執(zhí)行能夠符合具體的部門要求的培訓計劃，確保培訓課程方案的制定，以及培訓的有效性。
Attend departmental training session and critique performance
參加部門的培訓課程，評估表現(xiàn)。
Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc
利用洲際酒店集團的基本測量標準監(jiān)測培訓計劃的成果，并進行相應的修改。如CAPS，顧客滿意指標(GSI)，預算完成情況等。
Assist Department Trainers in preparing and conducting departmental training and assess accordingly
協(xié)助部門培訓師準備和進行部門培訓并進行評估。
Prepare and monitor training programs for:
制定和監(jiān)督為以下人員提供的培訓項目：
o Management Trainees
o 管理培訓生
o Work Experience
o 實習生
o Hotel School Trainees, etc
o 酒店學校實習生等
Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
與能夠協(xié)助提供高級或專業(yè)培訓的專業(yè)人士取得聯(lián)系。
Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
確保部門領導遵守自己的職責為員工提供有關部門規(guī)范程序的培訓。
Produce monthly training reports for your Manager and the General Manager including:
為上級經理和總經理編制以下月度培訓報告：
o Internal Training Programs conducted:
o 完成的內部培訓項目：
n Who attended
n 參加人
n Number of people attended
n 參加人數(shù)
n Duration of training
n 培訓時間
n Who trained
n 培訓師
n Cost of delivery (including labor costs)
n 培訓成本(包括人工成本)
n Anticipated return on investment and/or training goal
n 預計的收益和培訓目標
o External training programs attended:
o 參加的外部培訓項目：
n Who attended
n 參加人
n Number of people attended
n 參加人數(shù)
n Duration of training
n 培訓時間
n Who trained
n 培訓師
n Cost of delivery (including labor costs)
n 培訓成本(包括人工成本)
n Anticipated return on investment and/or training goal
n 預計的收獲和培訓目標
Liaise with other IHG Training Managers to share experiences and resources
與洲際酒店集團的培訓經理們保持聯(lián)系，交流經驗，交換資源。
Liaise with educational institutions conducting hospitality and training courses
同從事旅游服務和培訓課程的教育機構保持聯(lián)系。
Maintain current information and records of suppliers of training resources and materials
更新培訓資源和資料供應商的信息和記錄。
Delivers briefings of all internal programmes to executive management and department heads
為行政管理層和部門領導提供所有內部培訓計劃的介紹。
Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager
按照地區(qū)人力資源總監(jiān)和總經理的指示為本地區(qū)的工作效力。
Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
為按照公司的指導方針進行的正式的員工績效考核和鑒定提供建議。
Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
向員工提供工作指導、咨詢，必要時對其進行批評處分，并提供建設性反饋意見以便提高工作績效
Regularly communicates with staff and maintains good relations
定期與員工交流思想，保持良好的員工關系。
Works with Superior in the preparation and management of the Department’s budget
和上級領導一起編制和管理部門預算
QUALIFICATIONS AND REQUIREMENTS任職要求
Required Skills –
技能要求
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
擁有在與他人交往時大多數(shù)時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
Corporate certification in training programs may be required such as 360 Feedback Certification, GTC Registered Assessor, and Certified Assessment Center Assessor designations, etc.
可能要求具有公司的培訓證書，如360度反饋證書，GTC注冊評審員，認可的評估中心評審專員
Proficient in the use of Microsoft Office
精通微軟辦公軟件
Problem solving, analytical, reasoning, motivating, organizational and training abilities.
具有解決問題，推理，號召，組織和培訓能力
Good writing skills
良好的寫作技能
Qualifications –
學歷
Bachelor’s degree or Diploma in Human Resources or Training.
具有人力資源或培訓的畢業(yè)證書
Experience –
經驗
3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.
3年相關工作經驗或相似的管理經驗，或與此相當?shù)慕逃c工作經驗結合的背景
