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Manages and monitors the operation of all computer hardware, ensures all systems are working and installed properly, and serves as the primary contact for servicing the computer hardware
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監(jiān)督和管理酒店的所有計算機硬件設施的運行,確保所有系統(tǒng)的正確安裝和使用,是酒店電腦硬件設施的主要聯(lián)系人。
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Ensures that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required
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確保所有系統(tǒng)均具備維修保養(yǎng)合同,并按照要求進行日常的預防性維護工作。
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Continually keeps informed of IHG-approved systems and technology that may contribute to improve hotel efficiency, including, but not limited to
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應不斷了解洲際酒店集團批準認可的那些能夠提高酒店的運營效率的信息系統(tǒng)及技術, 包括但不限于:
o
Computer Hardware systems and devices including PC LAN technology.
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計算機硬件系統(tǒng)及設施,包括計算機局域網(wǎng)技術
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Software operating and utility systems.
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計算機軟件應用系統(tǒng)
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Front Office and Accounts Receivable Property Management Systems.
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前廳部和應收賬款酒店管理系統(tǒng)
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Interfaces to and from Front Office Property Management Systems and other Systems.
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與前廳部管理系統(tǒng)和其他系統(tǒng)的接口技術
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Back Office Accounting Systems.
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辦公區(qū)的財務管理系統(tǒng)
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PC and LAN based Office Automation products.
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與計算機和局域網(wǎng)技術有關的的辦公自動化產(chǎn)品
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Internal and External Electronic Mail / Facsimile / Scanner software and communication tools.
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內外部電子郵件、傳真、掃描軟件及其它通訊工具
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Holidex Plus / Priority Club / Six Continents Club / Frequent Flyer Corporate databases.
o
Holidex Puls 預訂系統(tǒng),優(yōu)悅會獎勵計劃,六洲俱樂部和常飛計劃的公司數(shù)據(jù)庫
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Point Of Sale Systems.
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售貨點銷售系統(tǒng)
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Guest and Administration Voicemail.
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客人和行政管理的語音留言系統(tǒng)
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Call Accounting.
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電話計費系統(tǒng)
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PABX systems.
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內部電話機交換系統(tǒng)
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Cabling.
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布線技術
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Hub / Switch Management Systems.
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集線器和交換機管理系統(tǒng)
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Electronic Door Locking Computer System.
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電子門禁系統(tǒng)
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Computer Virus protection.
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計算機病毒防護
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Hotel IT Security and Firewalls
o
酒店信息技術的安全和防火墻技術
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Provide a monthly written progress report to the Director/Manager of Finance and Business Support, with copies to department heads
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每月向財務及業(yè)務支持總監(jiān)或經(jīng)理及其它相關部門主管領導提供書面工作進展報告
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Maintain an up-to-date list of all computer hardware
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保持最新的計算機硬件產(chǎn)品清單
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Manages the configuration reports, job control languages, program files and data files on the computer system(s) to ensure maximum operating efficiency
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管理計算機系統(tǒng)配置報告、程序控制語言、程序文件及數(shù)據(jù)文件,確保系統(tǒng)最高效地運行
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Monitors the performance of the software and maintains a log book of performance report eg; through systems measurement facility/utility, error and integrity check reports, system malfunction and solutions
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監(jiān)督軟件的運行狀態(tài),通過系統(tǒng)測評技術,記錄系統(tǒng)故障及錯誤,形成系統(tǒng)運行報告,并解決相應問題
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Installs and tests corporate approved program changes to the hotel computer system(s)
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將公司批準的軟件安裝到酒店計算機系統(tǒng)上并予以測試
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Investigates and reports software problems to the vendor, or to the Regional, Area or Corporate Office
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調查并向供應商,集團區(qū)域或地區(qū)辦公室匯報所有的計算機軟件的問題
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Understand all standard and IHG customized features and functions of the Hotel front office system, point of sale system, and call accounting system, including, but not limited to system security, system reports, manager functions, system utilities and user functions
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了解以下洲際酒店集團系統(tǒng)所有的標準和特色功能:酒店前臺系統(tǒng),售貨點銷售系統(tǒng),電話計費系統(tǒng),包括但不限于系統(tǒng)安全、系統(tǒng)報告、管理功能和用戶功能。
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Responsible for designating selected individuals for each IHG approved system that he/she will train so that these individual can train the users
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負責指派專人員參加洲際酒店集團批準使用的系統(tǒng)的培訓,該批人員將對系統(tǒng)的具體使用者進行培訓
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Trains the selected hotel staff to take on the major responsibilities during his/her absence
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培訓選定的酒店員工在本人缺勤的情況下可履行主要工作職責
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Establishes documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable
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制定、測試并傳播酒店計算機系統(tǒng)癱瘓狀態(tài)下的應急補救措施。
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Ensures that all computer media saves and back-ups are completed, documented and stored per IHG specifications
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確保按照洲際酒店集團的要求記錄、保管、備份所有系統(tǒng)信息
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Maintains uncompromising data and physical security standards
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堅決執(zhí)行信息數(shù)據(jù)的安全標準
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Controls the key/lock for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the IHG security specification as described in the IHG security system
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按照洲際酒店集團的安全標準,控制機房鑰匙,機房溫度,確保電力供應并作好消防安全工作
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Administer all user ID’s, passwords, and the most sensitive system utilities, secures all
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touchy resources and critical libraries
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管理所有的用戶名、密碼和保證敏感系統(tǒng)和機要信息資源的安全
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Under the direction of the Director/Manager of Finance and Business Support, administer all back office user ID’s, passwords, security parameters and the most sensitive utility
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在財務及業(yè)務支持總監(jiān)或經(jīng)理的指導下,管理所有辦公區(qū)的用戶名、密碼、安全參數(shù)和敏感機要的資源
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Maintains technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion
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整齊有續(xù)且安全的保管技術及用戶資料文件、系統(tǒng)報告、新聞簡報及通知
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Completes and distributes activity reports, program trouble reports, and enhancement list
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完成并分發(fā)系統(tǒng)工作報告、錯誤程序報告及系統(tǒng)升級列表
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Keeps informed of the latest, updated, changes, enhancement, and development in the hotel computer field by subscribing to periodicals and attending seminars, workshops or conferences held by IHG, computer companies or vendors
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通過訂閱期刊,參加供應商,電腦公司或洲際酒店集團舉辦的研討會或技術交流會,獲取酒店計算機系統(tǒng)領域最新的發(fā)展信息
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Performs special project/other duties as assigned by the Management, include but not limited to serve as a back-up in performing Financial Reporting to corporate office during the absence of Director/Manager of Finance and Business Support
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完成管理層指派的其它特殊工作,包括但不限于在財務及業(yè)務支持經(jīng)理缺勤時履行財務報告的職能
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Performs basic changes to programs control languages using screen edit utilities, operating control languages statements and screen design aids
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運用計算機屏幕編輯工具、運行控制語言及屏幕設計輔助工具對程序控制語言進行基本的更改
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Conduct “Self-Audit” of systems, security and emergency procedures according to the Hotel and Financial System Security Manuals and materials supplied by the Regional Manager of IT.
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按照酒店的財務系統(tǒng)安全管理手冊要求對系統(tǒng)、安全性及應急措施進行自我審查
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Follows-up on all outstanding points from the latest EDP audit of his/her hotel
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根據(jù)最新酒店審計檢查報告,跟進所有未盡事宜
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Serves as the primary associate with all computer-related outside vendors
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負責與系統(tǒng)外部供應商接洽
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Informs department heads when new features or changes to the system affect their department
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通知相關部門主管領導關于其部門信息系統(tǒng)的變化或新的功能特征
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Notifies department heads on current computer related issues, new releases, MIS trends, viruses etc.
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告知相關部門主管領導最新的計算機相關事宜,如信息發(fā)布、信息管理系統(tǒng)發(fā)展趨勢、計算機病毒等
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Coordinates purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office
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在系統(tǒng)應用程序不能滿足酒店現(xiàn)行標準的情況下,協(xié)調采購應用程序軟件或對其進行升級以滿足酒店運營需求
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Works with Superior on manpower planning and management needs
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與上級一起制定人力資源規(guī)劃和管理需求。
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Works with Superior in the preparation and management of department’s budget
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與上級一起編制和管理部門預算。
QUALIFICATIONS AND REQUIREMENTS任職要求
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Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
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完全代表酒店,品牌和公司與顧客,員工和第三方交往的能力。
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Working knowledge of local area networks and Microsoft Windows
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具有局域網(wǎng)和微軟窗口軟件的使用知識
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Problem solving, reasoning, motivating, organizational and training abilities.
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具有解決問題,推理,號召,組織和培訓能力
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Good writing skills
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良好的寫作技能
Qualifications –
學歷
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Bachelor’s degree in Computer Science, Information Technology or related field.
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具有計算機,信息技術或相關領域學士學位
Experience –
經(jīng)驗
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3 years related experience or an equivalent combination of education and work-related experience.
三年相關經(jīng)驗或與此相當?shù)慕逃拖嚓P工作經(jīng)驗結合的背景。