1.?????Delegates to and supervise all Managerial staff within theDepartment and assist them in preparing work schedules.
監(jiān)督前廳管理層職員的日常工作，加強溝通，指導他們制訂工作計劃。
2.?????Conforms to and enforce policies and procedures & rules andregulations as laid down by ACCOR and the Hotel in order to achieve the highestlevels of uniformity and guest service.
按照雅高的管理規(guī)定開展工作，做到規(guī)范服務一體化。
3.?????Performs special duties as required by the Executive AssistantManager.(Le club member and VOG)
完成臨時由行政助理經(jīng)理安排的其它任務。（會員和客戶滿意度)
4.?????Check every department if put the tour standard in their job plan.
查閱各部門將旅游標準化工作列入到各部門的工作計劃中,且與計劃相匹配.
5.?????Every section head need to be responsible for the tour standard ontheir job.
將旅游標準化工作和責任落實到各部門負責人.
6.?????Prepares weekly staffing schedules, monitors staff attendance andassist in planning work schedules.
準備每周工作計劃，檢查員工的出勤情況，幫助他們制訂工作計劃。
7.?????Organize and develop training plans and implements trainingsessions for all staff within the section on a regular basis. Hold a sectionmeeting in regular.
組織實施員工的培訓工作，負責員工的日常培訓，制定培訓計劃。定期召開部門討論會。
8.?????Controls and verify occupancy forecasts and keep ExecutiveAssistant Manager fully aware of the availability situation in the Hotel,especially when approaching full house.
預計開房率，將用房情況匯報給行政助理經(jīng)理，尤其是客房率接近100% 時。
9.?????Maintains a Hotel log book on incidents, complaints etc. and referthem, if required to the appropriate department for follow up action.
準備一本工作日志，記下事故和客人投訴，以便相關部門跟蹤解決問題。
10.??Prepares various monthly reports as required by Executive AssistantManager.
制作行政助理經(jīng)理安排的各種月報表。
11.??Conducts regular operational meetings to review, monitor, adjustand upgrade the performance of the Front Office as a whole, explaining newdirections and policies and procedures at the same time.
組織前廳的常規(guī)工作會議，回顧總結前廳部的工作情況，傳達新的工作指示和安排。
12.??Prepares the annual capital and operating budgets for theDepartment in conjunction with the Financial Controller and ensure departmentalexpenditure is kept within budget by presenting the P & L for theDepartment to the Executive Assistant Manager on a monthly basis.
和財務總監(jiān)一起準備年度資金預算，將每個月的盈利及損失情況上報行政助理經(jīng)理，確保部門消耗控制在成本以內。
13.??Responsible for adhering to the Rules and Regulations of hotel asset down in the Staff Handbook.
督促并監(jiān)督員工遵守飯店的店規(guī)店紀和員工手冊。
14.??It is the first responsible person to maintain and manage allfacilities and materials.
部門所有設施設備和物資的維護保養(yǎng)和管理的第一責任人。
15.??Handles and resolves all guest queries and complaints in anefficient manner and to establish an amicable relationship with all clients andguests of the Hotel.
積極熱情地解答客人的疑問, 處理客人投訴, 和客戶建立良好的關系。
16.??Through close supervision recommend improvements and changes to theoperation of
theFront Office, especially concerning creating better service standards,increasing revenue and reducing costs.
監(jiān)督前廳的工作，就如何提高服務水平及質量，增加飯店盈利，降低成本等方面提出好的合理化建議。
17.??Plans and organizes regular Departmental training for all staff,especially new staff, paying particular attention to courtesy, efficiency,service standards, grooming, diplomacy and actual job knowledge.
組織安排前廳部的培訓，就禮節(jié)禮貌，規(guī)范服務，儀容儀表及工作技巧等方面進行講解，加強對新員工的培訓。
18.??Identifies and develop leadership qualities among subordinates inorder to guide them towards the path of career enrichment with both ACCOR andthe Hotel, and additionally
providethe Hotel with a source for future management.
在員工中樹立領導形象，培養(yǎng)員工對雅高及飯店的感情，為飯店發(fā)掘人才。
19.??Coordinate with Director of Sales to maximize revenue throughefficient room and sales control.
和銷售總監(jiān)一起通過有效的銷售策略提高飯店的客房率。
20.??Liaise with Executive Housekeeper in scheduling room blockage forgeneral maintenance.
和行政管家協(xié)調房間的整修維護工作。
21.??Coordinate with Credit Manager for all credit arrangementsincluding rebate.?
和信用經(jīng)理協(xié)調信貸問題及扣減問題。
22.??Works closely with other Departments of the hotel, and attendregular meetings on a periodical basis.
和其它部門緊密合作，參加必要的會議。
23.??Participates in providing and receiving constructive criticismconcerning the Department and the Hotel as a whole, in order to improveefficiency, productivity and guest service.
參加有關會議，就飯店建設、提高工作效率、加強對客服務等方面提出合理化建議，聽取他人的意見。
