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Job Purpose 職位描述 目前空缺全日餐廳主管和大堂吧主管各一名 Be responsible for managing Restaurant/bar to deliver an excellent guest service while training talent and working within budgeted guidelines,The?Le Bar Supervisor?must be able to barten. 負(fù)責(zé)管理餐廳，為客人提供優(yōu)質(zhì)的對(duì)客服務(wù)，培訓(xùn)人才并在既定指導(dǎo)方針下開展工作，大堂吧主管須會(huì)調(diào)酒。 Primary Responsibilities 主要職責(zé) · Responsible for guest satisfaction and serving food and beverages. 負(fù)責(zé)客人滿意度和餐飲服務(wù)。 · Monitors and supervises flow of service at the assigned task. 監(jiān)管和監(jiān)督分配的任務(wù)的服務(wù)流程。 · Briefs personnel on preparations, service and content of menu items. 指導(dǎo)人員做好準(zhǔn)備、服務(wù)和理解菜單的內(nèi)容。 · Performs duties common to all waiters and other duties as may be assigned. 為所有服務(wù)員展示職責(zé)工作，如有安排，展示執(zhí)行其他工作。 · Reports records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment to Superiors. 向上級(jí)報(bào)告的銷售記錄，客人投拆、解決辦法及所涉及的人員或設(shè)備。 Knowledge and Experience 知識(shí)和經(jīng)驗(yàn) · Must be well-presented and professionally groomed at all times 始終保持良好和專業(yè)的形象 · Excellent leader and trainer with solid motivational and teamwork skills 優(yōu)秀的領(lǐng)導(dǎo)者和培訓(xùn)師，具備良好的激勵(lì)和團(tuán)隊(duì)合作能力 · Attention to detail and strong interpersonal skills to deal with diverse talent 注重細(xì)節(jié)，良好的人際交往能力，能夠和不同的人才相處

Job Purpose 職位描述 Majorly focuses in lobby, supports Front Desk, Service Center, Executive Floor and Concierge during daily operation，also assists the management team in the daily managerial tasks for the Front Office, ensuring a seamless experience for the guest in all areas. Recognizes and maintains relationship with guests, also need solve guest complaint or request in a professional way. 值班經(jīng)理主要專注于大堂，同時(shí)為前臺(tái)、總機(jī)、行政樓層和禮賓部的日常運(yùn)營(yíng)提供工作支持，并通過(guò)協(xié)助管理層完成部門日常管理工作來(lái)確?？腿嗽谒袇^(qū)域內(nèi)的體驗(yàn)。同時(shí)需要認(rèn)知和維護(hù)與客人之間的關(guān)系，并以專業(yè)的方式處理客人的投訴或要求。 Primary Responsibilities 主要職責(zé) · Well patrol lobby, monitor all service in lobby within standard and polite way. 良好管理大堂區(qū)域，確保所有服務(wù)按照服務(wù)標(biāo)準(zhǔn)并禮貌有序。 · Master all emergency procedures and well handle crisis management. 掌握各種應(yīng)急程序，有效進(jìn)行各種危機(jī)處理。 · Management of the guest service experience / personalization. 確保個(gè)性化服務(wù)以提升客人體驗(yàn)。 · Professioal to handle guest complaints and record. 專業(yè)的處理賓客投訴并記錄匯報(bào)。 · Maintain the close relationship with guest and ensure the guest is satisfy consistently. 維護(hù)與客人之間親近的關(guān)系，確?？腿耸冀K如一的滿意。 · Ensures high standards of personal presentation & grooming. 確保始終都有高標(biāo)準(zhǔn)的個(gè)人形象和儀容儀表。 · Ensure wherever possible that colleagues are provided with a work place free of discrimination, harassment and victimization. 確保提供給同事們一個(gè)沒(méi)有歧視、騷擾和危險(xiǎn)的工作環(huán)境。 Knowledge and Experience 知識(shí)和經(jīng)驗(yàn) · Diploma or Degree preferably in hospitality or related field 酒店管理或相關(guān)專業(yè)的本科或?qū)？茖W(xué)歷 · Minimum two (2) years relevant experience in a similar position in a renown international hotel brand 在知名國(guó)際酒店內(nèi)從事至少兩年類似崗位的經(jīng)驗(yàn) · PMS and Office software knowledge 熟悉并掌握Opera酒店管理系統(tǒng)和各類辦公軟件 · Excellent oral and written skills in Mandarin and English 優(yōu)秀的中英文聽說(shuō)讀寫能力 · How to manage guest experience, understands and can use reporting RPS, etc. 了解如何管理賓客體驗(yàn)系統(tǒng)，并可熟練使用報(bào)表工具對(duì)其進(jìn)行分析

此崗位為西廚房熱菜/冷菜 領(lǐng)班 Job Purpose 職位描述 · The position is responsible for Contributes to guest satisfaction by 讓客人滿意 · Preparing "hot" and/or "cold" dishes in line with the superior's instructions 按照上級(jí)的指示準(zhǔn)備“熱”和/或“冷”菜 · Helping deliver dishes 協(xié)助傳菜 · Respecting the food health and safety standards and procedures 遵守食品衛(wèi)生與安全標(biāo)準(zhǔn)程序 · Participating in the effective management of raw materials 有效的管理原材料 Primary Responsibilities 主要職責(zé) · Produces and presents the dishes for the section in line with the cooking instructions and processes defined by the hotel and brand. 根據(jù)酒店和品牌定義的烹飪方法和加工方式生產(chǎn)并呈現(xiàn)菜肴。 ·May be asked to carry out some food preparation in the dining room in front of guests, depending on events or how the F&B offer is organized 視活動(dòng)或餐飲提供方式而定，可能需要在客人面前在餐廳內(nèi)準(zhǔn)備食物。 ·Ensures that dishes are well presented, of a high standard and at the right temperature 保證食物出品的高標(biāo)準(zhǔn)，并在正確的溫度下完美呈現(xiàn)。 · Delivers dishes in good time to suit guests' wishes 在適當(dāng)?shù)臅r(shí)候提供菜肴以滿足客人的愿望 · Depending on the hotel, may be asked to receive deliveries, check and store merchandise 依照酒店規(guī)條，可能需要收貨、檢查和儲(chǔ)存貨物。 Knowledge and Experience 知識(shí)和經(jīng)驗(yàn) · Vocational certificate or diploma in professional cuisine 持有烹飪專業(yè)資格證書 · 2 to 3 years of experience 2到3年的相關(guān)經(jīng)驗(yàn) · Acknowledged managerial skills 具有相關(guān)管理技能 · Perfect knowledge of HACCP guidelines 了解，熟悉HACCP知識(shí) · Computer literate in the Windows environment 熟悉電腦操作知識(shí) · Communication skills for all levels of talent/guests 具備一定的溝通技巧 · Interpersonal skills to deal with guests and talent issues 具備處理客人與人才關(guān)系問(wèn)題的技巧 · Confidently able to resolve problems and make decisions 具備一定的決策能力、解決問(wèn)題的能力 · Adaptable to use computer skill 具備電腦操作技能

Job Purpose 職位描述 To ensure the cleanliness of public areas are maintained, ensuring maximum guest satisfaction and adhering to the standard required by our hotel. To supervise public area attendants and inspect public areas such as restaurants function rooms, offices, lobby and surrounding service areas. Pay attention to details by keeping the standard of Public Area cleanliness and product maintenance adhering to standard required by our hotel. 保持公共區(qū)域內(nèi)清潔衛(wèi)生，確?？腿说淖畲鬂M足，并達(dá)到酒店要求的標(biāo)準(zhǔn)。管理公共區(qū)域的清潔工作并檢查公共區(qū)域如餐廳、多功能廳、辦公室、大堂及周圍的區(qū)域，注意細(xì)節(jié)，確保公共區(qū)域的清潔與衛(wèi)生符合酒店要求的標(biāo)準(zhǔn)。 Primary Responsibilities 主要職責(zé) ·Patrol and be responsible for public area and inspect ensure hotel area cleanliness up to the standard set up by the hotel. And ensuring maximum guest satisfaction and adhering to standard required by our hotel. 負(fù)責(zé)巡查所有公共區(qū)域的衛(wèi)生，確保清潔狀況良好，以高水平的衛(wèi)生保證客人最大程度的滿足。 · To work on a rotation basis within Housekeeping. To cleaning and upkeep carpets, upholstery and hard flooring in accordance to Hotel standards. 做好客房部基礎(chǔ)工作運(yùn)轉(zhuǎn)，按照酒店標(biāo)準(zhǔn)對(duì)地毯、家具及硬地面進(jìn)行清潔保養(yǎng)。 · To respond to paging and follow up where cleaning is needed. 及時(shí)清潔責(zé)任區(qū)域并時(shí)刻保持其整潔。 · Arrange to general cleaning of restaurants, offices and public area assigned to him/her periodically by shampooing carpet, dusting and cleaning chandeliers, ceiling, A.C grills and other hard to reach fixtures and places asides form performing his daily cleaning duties. 在日常工作中安排清洗餐廳、辦公室、公共區(qū)域地毯的工作，定期打掃天花板，空調(diào)風(fēng)口或其他死角的衛(wèi)生。 Knowledge and Experience 知識(shí)和經(jīng)驗(yàn) · Interpersonal skills to deal with talent issues 善于處理人才事務(wù) · Skill to communicate and coordinate 具有良好的溝通能力和協(xié)調(diào)能力 · Good logic and operational capability 良好的邏輯和運(yùn)作能力 · Skill to office software 能熟練操作辦公軟件

職位描述： 1.推薦酒店資源，牽頭與酒店建立合作關(guān)系； 2.協(xié)助與酒店的溝通,談判達(dá)成合同簽訂； 3.協(xié)調(diào)合作期間的問(wèn)題。 任職要求： 1.具備酒店行業(yè)資源 2.具備良好的溝通協(xié)調(diào)能力。

職位描述： 1.推薦酒店資源，牽頭與酒店建立合作關(guān)系； 2.協(xié)助與酒店的溝通,談判達(dá)成合同簽訂； 3.協(xié)調(diào)合作期間的問(wèn)題。 任職要求： 1.具備酒店行業(yè)資源 2.具備良好的溝通協(xié)調(diào)能力。

職位描述： 1.推薦酒店資源，牽頭與酒店建立合作關(guān)系； 2.協(xié)助與酒店的溝通,談判達(dá)成合同簽訂； 3.協(xié)調(diào)合作期間的問(wèn)題。 任職要求： 1.具備酒店行業(yè)資源 2.具備良好的溝通協(xié)調(diào)能力。

職位描述： 1.推薦酒店資源，牽頭與酒店建立合作關(guān)系； 2.協(xié)助與酒店的溝通,談判達(dá)成合同簽訂； 3.協(xié)調(diào)合作期間的問(wèn)題。 任職要求： 1.具備酒店行業(yè)資源 2.具備良好的溝通協(xié)調(diào)能力。

職位描述： 1.推薦酒店資源，牽頭與酒店建立合作關(guān)系； 2.協(xié)助與酒店的溝通,談判達(dá)成合同簽訂； 3.協(xié)調(diào)合作期間的問(wèn)題。 任職要求： 1.具備酒店行業(yè)資源 2.具備良好的溝通協(xié)調(diào)能力。

職位描述： 1.推薦酒店資源，牽頭與酒店建立合作關(guān)系； 2.協(xié)助與酒店的溝通,談判達(dá)成合同簽訂； 3.協(xié)調(diào)合作期間的問(wèn)題。 任職要求： 1.具備酒店行業(yè)資源 2.具備良好的溝通協(xié)調(diào)能力。

職位描述： 1.推薦酒店資源，牽頭與酒店建立合作關(guān)系； 2.協(xié)助與酒店的溝通,談判達(dá)成合同簽訂； 3.協(xié)調(diào)合作期間的問(wèn)題。 任職要求： 1.具備酒店行業(yè)資源 2.具備良好的溝通協(xié)調(diào)能力。

職位描述： 1.推薦酒店資源，牽頭與酒店建立合作關(guān)系； 2.協(xié)助與酒店的溝通,談判達(dá)成合同簽訂； 3.協(xié)調(diào)合作期間的問(wèn)題。 任職要求： 1.具備酒店行業(yè)資源 2.具備良好的溝通協(xié)調(diào)能力。

職位描述： 1.推薦酒店資源，牽頭與酒店建立合作關(guān)系； 2.協(xié)助與酒店的溝通,談判達(dá)成合同簽訂； 3.協(xié)調(diào)合作期間的問(wèn)題。 任職要求： 1.具備酒店行業(yè)資源 2.具備良好的溝通協(xié)調(diào)能力。

職位描述： 1.推薦酒店資源，牽頭與酒店建立合作關(guān)系； 2.協(xié)助與酒店的溝通,談判達(dá)成合同簽訂； 3.協(xié)調(diào)合作期間的問(wèn)題。 任職要求： 1.具備酒店行業(yè)資源 2.具備良好的溝通協(xié)調(diào)能力。

Job Purpose 職位描述 Ensure laundry can work safely, ensure guests’ clothes, the linens and the uniform are in good quality. Command the washing cost in the budget bound. 保證洗衣房安全操作，保證所有客衣，酒店布草，制服洗滌質(zhì)量?？刂葡匆鲁杀驹陬A(yù)算范圍 內(nèi)。 Primary Responsibilities 主要職責(zé) · The quality of guest laundry. 客衣洗滌質(zhì)量。 · Linens and uniform’ washing quality. 布草及制服的洗滌質(zhì)量。 · Laundry’s income and expense. 洗衣房的收入和開支。 · In control of laundry’s facility. 洗衣房設(shè)備管理。 · Response to guest needs/guest complaints. 對(duì)客人的需求和投訴作出及時(shí)的反應(yīng)。 Knowledge and Experience 知識(shí)和經(jīng)驗(yàn) · Experience in Housekeeping Laundry room least 5years 具有至少5年的客房洗衣房經(jīng)驗(yàn) · Have similar position 1years working experience in intentional 5 start hotel 具有國(guó)際5星級(jí)酒店相同職位1年工作經(jīng)驗(yàn) · Effective communication skills between colleagues 能與同事進(jìn)行有效的溝通 · A sense of team working 具有團(tuán)隊(duì)意識(shí) · Independent, committed and well-skilled 獨(dú)立性強(qiáng)、忠誠(chéng)可靠并具良好的工作能力

工作地點(diǎn)：上海、浙江、江蘇、江西 1、培養(yǎng)目標(biāo)：遠(yuǎn)洲集團(tuán)梯隊(duì)管理人才和專業(yè)條線定向培養(yǎng)，包括酒店儲(chǔ)備運(yùn)營(yíng)管理人才以及財(cái)務(wù)、人力資源、營(yíng)銷、品牌、法務(wù)、采購(gòu)、食品安全、行政等各條線管理崗位；? 2、培養(yǎng)模式：標(biāo)準(zhǔn)化與個(gè)性化相結(jié)合；? 3、培養(yǎng)進(jìn)程：2-4 年成為中層管理者、4-8 年成為高層管理者. 目標(biāo)群體及定位? 任職要求：? 1、本科以上學(xué)歷2025屆畢業(yè)生； 2、對(duì)自我規(guī)劃比較明確，愿意長(zhǎng)期投入到酒店行業(yè)；? 3、具有強(qiáng)大的學(xué)習(xí)能力，溝通能力和團(tuán)隊(duì)協(xié)作精神，能承受一定的工作壓力。

所屬部門：遠(yuǎn)洲集團(tuán)_財(cái)務(wù)管理中心_下屬酒店財(cái)務(wù)負(fù)責(zé)人 近期工作地點(diǎn)：江浙滬 分子酒店 崗位職責(zé)： 一、財(cái)務(wù)管理和控制職責(zé) 1、在集團(tuán)領(lǐng)導(dǎo)下貫徹執(zhí)行國(guó)家經(jīng)濟(jì)政策、財(cái)經(jīng)紀(jì)律。嚴(yán)格執(zhí)行酒店所制定的財(cái)務(wù)管理和會(huì)計(jì)核算標(biāo)準(zhǔn)。 2、監(jiān)督財(cái)務(wù)管理系統(tǒng)和控制程序的實(shí)施。 3、正確反映酒店的經(jīng)營(yíng)業(yè)績(jī)。 4、做好酒店的財(cái)務(wù)、物資的有效管理。 二、酒店?duì)I運(yùn)管理和控制職責(zé) 1、根據(jù)集團(tuán)決策，分析市場(chǎng)供求關(guān)系，制定酒店年度預(yù)算，監(jiān)督經(jīng)營(yíng)預(yù)算的實(shí)際費(fèi)用及分析經(jīng)營(yíng)的執(zhí)行情況。 2、組織資金籌措，監(jiān)督資金使用。 3、根據(jù)營(yíng)運(yùn)需要，合理安排和控制資金使用。 4、編制資金流動(dòng)表，及時(shí)掌握資金動(dòng)向。 5、加速資金回放。 三、經(jīng)營(yíng)及財(cái)務(wù)管理的評(píng)價(jià)職責(zé)。 運(yùn)用各種對(duì)比分析的方法，對(duì)酒店的經(jīng)營(yíng)成果以及財(cái)務(wù)管理進(jìn)行評(píng)價(jià)，為酒店的經(jīng)營(yíng)決策提供資料。 四、會(huì)計(jì)年度審計(jì)職責(zé)。 完成每年酒店的帳目及反映酒店經(jīng)營(yíng)成果的報(bào)表并報(bào)集團(tuán)審核。 五、行政管理 1、協(xié)調(diào)各部門之間的關(guān)系，配合營(yíng)業(yè)部門工作的開展。 2、處理財(cái)務(wù)內(nèi)部的各項(xiàng)工作。 3、協(xié)調(diào)外界有關(guān)方面的關(guān)系，做好與政府、銀行、稅務(wù)等部門的聯(lián)系。 六、人事管理：按照所制定的財(cái)務(wù)管理系統(tǒng)及控制程序?qū)T工進(jìn)行業(yè)務(wù)培訓(xùn)及財(cái)務(wù)體系團(tuán)隊(duì)搭建。 七、其他日常事務(wù)。 任職資格： 1、五年以上酒店財(cái)務(wù)工作經(jīng)驗(yàn)，其中三年以上五星級(jí)酒店財(cái)務(wù)經(jīng)理崗位工作經(jīng)驗(yàn)； 2、財(cái)會(huì)、金融、經(jīng)濟(jì)、管理等相關(guān)專業(yè)本科以上學(xué)歷，會(huì)計(jì)師資格，具有注冊(cè)會(huì)計(jì)師資格者優(yōu)先； 3、熟悉國(guó)家稅務(wù)等相關(guān)法律法規(guī)、稅務(wù)籌劃及相關(guān)稅務(wù)處理； 4、較強(qiáng)的預(yù)算編制、財(cái)務(wù)核算、財(cái)務(wù)分析和控制能力； 5、良好的組織、協(xié)調(diào)、溝通能力和團(tuán)隊(duì)協(xié)作精神，能承受較大工作壓力； 6、熟練使用金蝶財(cái)務(wù)軟件及相關(guān)辦公軟件。

遵循當(dāng)?shù)卣吆途频瓿绦?，監(jiān)督和指導(dǎo)總機(jī)預(yù)訂部在各個(gè)方面達(dá)到盡可能高的客人滿意度。 Tofollow the local policies and hotel SOP, monitor and guide the GSC &Reservations employees to achieve high level guest satisfaction in all aspects. 擁有完善的專業(yè)知識(shí)，管理和監(jiān)督當(dāng)班員工完成所有任務(wù)。 To possesscomprehensive professional knowledge, manage and monitor the employees on dutyto complete all the tasks. ?完善工作計(jì)劃并制定實(shí)施目標(biāo)，定期比較實(shí)際成果與目標(biāo)，采取必要的糾正措施，并執(zhí)行相關(guān)職責(zé)的特殊項(xiàng)目的分配，能夠勝任多項(xiàng)任務(wù)并有出色的跟進(jìn)技能。 Toimprove work plans and set implementation goals, compare actual results withthe goals on regularly, take necessary corrective measures, and assign specialprojects related to responsibilities, handle multiple tasks and possess excellentfollow-up skills. 協(xié)助定期監(jiān)控已確認(rèn)的團(tuán)隊(duì)用房量和未來(lái)的散客預(yù)訂，以確保準(zhǔn)確的住房率預(yù)測(cè)和更好的收入管理。 Toassist to monitor regularly on the confirmed group rooms inventory and advanceFIT bookings to ensure accurate occupancy forecast and better revenue management. 確保所有預(yù)訂準(zhǔn)確及時(shí)錄入系統(tǒng)，以保證數(shù)據(jù)的完整與銷售客戶產(chǎn)量統(tǒng)計(jì)的準(zhǔn)確。 Toensure all reservations are properly made to ensure data integrity and accuracyof production tracking of Sales accounts.

確?？倷C(jī)預(yù)訂部的運(yùn)作符合公司的相關(guān)策略，正確的執(zhí)行酒店規(guī)章。 To ensure that the GSC& Reservations activities are aligned with the respective Corporate Strategy,and that the hotel actions have been implemented where appropriate. 確保所有總機(jī)預(yù)訂部員工為其他部門的同事提供優(yōu)質(zhì)的服務(wù)，工作的支持與合作。 To ensurethat all GSC & Reservations employees provide excellent service, supportand cooperation to internal customers of other departments as appropriate. 輔助并培訓(xùn)總機(jī)預(yù)訂部整個(gè)團(tuán)隊(duì)如何處理和解決內(nèi)部及外部的詢問(wèn)和問(wèn)題。 To assist andtrain the GSC & Reservations team to handle and resolve internal / externalenquiries and issues. 確保及時(shí)與準(zhǔn)確報(bào)告與客房預(yù)訂相關(guān)的財(cái)務(wù)信息。 Toensure timely and accurate reporting of financial information related to roomreservations.? 協(xié)助總機(jī)預(yù)訂部門預(yù)算的準(zhǔn)備和定期的更新，與前廳部經(jīng)理密切合作，確保符合預(yù)算目標(biāo)，有效的控制成本。 To assist with the preparationand regular update of the GSC & Reservations Departmental Budget in closecooperation with the Front Office Manager, ensuring targets are met and costsare effectively controlled. 確保Opera及其它所有銷售渠道的酒店信息準(zhǔn)確一致，建立和維護(hù)系統(tǒng)相關(guān)價(jià)格代碼并跟進(jìn)商務(wù)散客合同掛價(jià)。 To ensure thatinformation in Opera and all distribution channels are consistent and accurate,create and maintain the related rate codes, follow up the annual business contractsaccordingly. 確保適時(shí)維護(hù)PMS和其它預(yù)訂渠道的所有預(yù)訂信息，及時(shí)合并重復(fù)的客史記錄，識(shí)別并跟進(jìn)所有的差異信息。 To ensure allreservations information in PMS, Reserve and other reservation channels areproperly maintained, duplicate guest history records are merged, anddiscrepancies are identified and addressed. 評(píng)估與識(shí)別新預(yù)訂的潛在生意，與銷售保持溝通以發(fā)展新客戶。 To evaluate and identifybusiness potential of new bookings and liaise with Sales for businessdevelopment. 確保所有預(yù)訂準(zhǔn)確及時(shí)錄入系統(tǒng)，以保證數(shù)據(jù)的完整與銷售客戶產(chǎn)量統(tǒng)計(jì)的準(zhǔn)確。 To ensure allreservations are properly made to ensure data integrity and accuracy ofproduction tracking of Sales accounts. 了解員工培訓(xùn)需求并規(guī)劃培訓(xùn)程序，以確保部門員工具有多種工作技能，擁有必要的業(yè)務(wù)技能以便高效的完成工作；明確培訓(xùn)計(jì)劃并對(duì)團(tuán)隊(duì)成員進(jìn)行培訓(xùn)，并確保所有的培訓(xùn)都記錄存檔且及時(shí)提交給人力資源部。 To identify trainingneeds and plan training programs to ensure departmental employees are multiskilled and have necessary skills to perform duties with maximum efficiency;clarify the training topics and train all the employees accordingly, make sureall the training records are filled and pass to the HR on time.

確保宴會(huì)部運(yùn)作符合其酒店策略，適當(dāng)執(zhí)行酒店規(guī)章。 Assist to ensure that the banquet activities are aligned withthe respective Corporate Strategy, and that the Hotel Actions have beenimplemented where appropriate. 定期主持召開部門溝通會(huì)并確保分部門例會(huì)和會(huì)議確實(shí)有效且在必要時(shí)進(jìn)行指導(dǎo)。 Conducts regulardivisional communications meetings and ensure that departmental briefings andmeetings are effective and conducted as necessary. 監(jiān)督部門營(yíng)運(yùn)手冊(cè)的準(zhǔn)備和更新的工作。 Oversee the preparation and update of individual DepartmentalOperations Manuals. ?確保所有員工遵循品牌承諾并始終提供優(yōu)異的對(duì)客服務(wù)。 Ensures that all employeesdeliver the brand promise and provide exceptional guest service at all times. 確保員工同樣在適當(dāng)?shù)臅r(shí)候?yàn)槠渌块T的內(nèi)部客人提供優(yōu)質(zhì)服務(wù)。 Ensure that employees alsoprovide excellent service to internal customers in other departments asappropriate. 禮貌而高效地處理所有客人和內(nèi)部客人的投訴和詢問(wèn)，確保問(wèn)題得到圓滿解決。 Handle all guest andinternal customer complaints and inquiries in a courteous and efficient manner,following through to make sure problems are resolved?satisfactorily. 與客人和同事保持基于良好工作關(guān)系的互動(dòng)接觸。 Maintain positive guestand colleague interactions with good working relationships. 與客人建立并保持良好的客戶關(guān)系。 Establish a rapport withguests maintaining good customer relationships. 經(jīng)常親自證實(shí)餐廳客人得到的是最好的服務(wù)。 Personally, and frequentlyverifies that guests in the banquet area are receiving the best possibleservice. 在宴會(huì)區(qū)域花時(shí)間巡視（高峰時(shí)段）以確保員工很好地管理餐廳區(qū)域并使各項(xiàng)工作達(dá)到最佳滿意度。 Spends time in the Outlet(during peak periods) to ensure that the Outlet is managed well by therespective employees and functions to the fullest expectations. 將員工的工作能力通過(guò)多項(xiàng)技能、多項(xiàng)任務(wù)和有彈性的日程安排運(yùn)用而達(dá)到最大化，以完成經(jīng)營(yíng)上的財(cái)政目標(biāo)和顧客期望。 Maximizes employeeproductivity through the use of multi-skilling, multi-tasking and flexiblescheduling to meet the financial goals of the business as well as theexpectations of the guests. 關(guān)注工作效率水平的提高以及在適用的原則指引下對(duì)于設(shè)施設(shè)備或者支出成本的慎重管理的要求以達(dá)到所有設(shè)備的最佳調(diào)配和能源使用效率。 Focus attention onimproving productivity levels and the need to prudently manage utility/payrollcosts within acceptable guidelines ensuring optimum deployment and energyefficiency of all equipment. 確保遵守品牌承諾以追求利潤(rùn)最大化為原則進(jìn)行部門運(yùn)作。 Ensure that the outlet isoperated in line with maximizing profit while delivering on the brand promise. 達(dá)到月度和年度宴會(huì)，會(huì)議中心及接待樓營(yíng)業(yè)收入。 Achieve the monthly andannual the banquet, conference center and reception building revenue. 協(xié)助餐飲部年度經(jīng)營(yíng)計(jì)劃的準(zhǔn)備工作。 Assist in the preparationof the Annual Business Plan for Food and Beverage. 協(xié)助進(jìn)行月度的再度預(yù)測(cè)，適當(dāng)?shù)臅r(shí)候讓各個(gè)部門經(jīng)理參與其中。 Assists in the monthlyre-forecasting, involves the respective Heads of Department as appropriate. 確保與財(cái)務(wù)記錄的保留、錢款處理和許可以及及時(shí)而準(zhǔn)確的財(cái)政信息的上報(bào)全部符合酒店、公司和本地的制度、政策和規(guī)章的規(guī)定。 Ensures that all hotel,company and local rules, policies and regulations relating to financial recordkeeping, money handling and licensing are adhered to, including the timely andaccurate reporting of financial information 協(xié)助進(jìn)行盤點(diǎn)管理和酒店?duì)I運(yùn)設(shè)備和其他設(shè)施持續(xù)的保存保養(yǎng)。 Assist in the inventorymanagement and ongoing maintenance of hotel operating equipment and otherassets. 以主要的業(yè)績(jī)表現(xiàn)指數(shù)為基礎(chǔ)對(duì)成本進(jìn)行預(yù)先管理控制，適當(dāng)?shù)臅r(shí)候讓各個(gè)部門經(jīng)理參與其中。 Manages costs proactivelybased on key performance indicators, works with the respective Heads ofDepartment as appropriate. 確保使用新技術(shù)和設(shè)備，簡(jiǎn)化工作系統(tǒng)提高工作效率。 Ensures new technology andequipment are embraced, improving productivity whilst taking work out of thesystem. 在營(yíng)運(yùn)過(guò)程中將對(duì)于餐飲產(chǎn)品的檢驗(yàn)和監(jiān)督貫穿始終，并在適當(dāng)?shù)那闆r下做出反饋。 Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate. 監(jiān)督餐飲的服務(wù)和餐飲標(biāo)準(zhǔn)。在必要的地方包括宴會(huì)廳，會(huì)議中心及接待樓，與宴會(huì)副經(jīng)理、行政副總廚和廚師長(zhǎng)一起實(shí)施正確的措施。 Monitors service and food and beverage standards in the BQT, Meeting Center and Villas.? Work with the Assistant BQT Managers, Executive Sous Chefs and Chef de Cuisines to take corrective actions where necessary. 與行政副總廚共同對(duì)涉及點(diǎn)位餐飲營(yíng)運(yùn)進(jìn)行頻繁而全面的檢查。 Conducts frequent and thorough inspections together with the Executive Sous Chef, of the Food and Beverage Operation. 經(jīng)常查證餐飲準(zhǔn)備中僅可用新鮮的產(chǎn)品。 Frequently verifies that only fresh products are used in food and beverage preparation. 幫助行政總廚/行政副總廚提出富有創(chuàng)意的建議和想法。 Assist the Executive Chef/Executive Sous Chefs with creative suggestions and ideas. 監(jiān)督對(duì)所有運(yùn)營(yíng)設(shè)備和營(yíng)業(yè)用品的月度盤點(diǎn)。 Conduct monthly inventory checks on all operating equipment and supplies. 針對(duì)每日營(yíng)運(yùn)和質(zhì)量控制與廚房密切溝通。 Liaise with the Kitchen and Beverage Department on daily operations and quality control. 對(duì)菜單上的所有菜品和飲料有全面的知識(shí)和理解，并能推薦菜品和飲料的搭配及促銷。 Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives. 確保宴會(huì)的前、后區(qū)域的潔凈有序。 Ensure that banquet area is kept clean and organized, both at the front as well as the back of house. 與客房部配合，確保嚴(yán)格執(zhí)行既定的清潔計(jì)劃。 Liaises and organizes with Housekeeping Department that the established cleaning schedules are strictly adhered to. 監(jiān)督和協(xié)助所有宴會(huì)部員工的聘用和篩選。在招聘時(shí)遵循酒店指示，在篩選員工時(shí)以能力基礎(chǔ)進(jìn)行選擇。 Oversees and assists in the recruitment and selection of all banquet employees.?? Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees. 監(jiān)督餐飲部所有員工的守時(shí)性和儀容儀表，確保他們根據(jù)酒店和部門的儀容儀表要求身著正確的制服并保持高標(biāo)準(zhǔn)的儀容儀表和個(gè)人衛(wèi)生狀況。 Oversees the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. 經(jīng)過(guò)適當(dāng)?shù)呐嘤?xùn)、指導(dǎo)和/或教導(dǎo)，通過(guò)提高每位員工的技能和能力將其效力發(fā)揮到最大化。 Maximize the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. 指導(dǎo)員工進(jìn)行年度表現(xiàn)評(píng)估，支持他們的職業(yè)發(fā)展目標(biāo)。 Conduct annual Performance Development Discussions with employees and to support them in their professional development goals. 通過(guò)持續(xù)的反饋和月度會(huì)議來(lái)幫助部門培訓(xùn)員不斷進(jìn)步。 Assist in the development of Departmental Trainers through ongoing feedback and monthly meetings. 與培訓(xùn)經(jīng)理和部門培訓(xùn)員協(xié)調(diào)下為員工制定計(jì)劃并落實(shí)有效的培訓(xùn)課程。 Plan and implement effective training programmers for employees in coordination with the Training Manager and Departmental Trainers. 監(jiān)督每周工作時(shí)間安排的準(zhǔn)備和記錄，確?？梢苑从吵鰻I(yíng)業(yè)需求和其他重要的業(yè)績(jī)指數(shù)。 Oversee the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators. 鼓勵(lì)員工成為有創(chuàng)意的、主動(dòng)的、具有挑戰(zhàn)精神并可以認(rèn)識(shí)到自身對(duì)于營(yíng)運(yùn)成功所作貢獻(xiàn)的員工。 Encourage employees to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation. 支持落實(shí)以人為本，示范并加強(qiáng)諾金價(jià)值觀和文化特性。 Support the implementation of The People Philosophy, demonstrating and reinforcing NUO’s Values and Culture Characteristics. 確保所有員工完全理解并嚴(yán)格遵守員工守則。 Ensure that all employees have a complete understanding of and adhere to employee rules and regulations. 確保員工遵守所有與消防、防護(hù)和安全相關(guān)的酒店、公司和當(dāng)?shù)氐闹贫?、政策和?guī)章。 Ensure that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. 對(duì)于員工意見調(diào)查做出反饋并落實(shí)相應(yīng)的改善措施。 Feedbacks the results of the Employee Opinion Survey and ensures that the relevant changes are implemented.

【崗位職責(zé)】 1、協(xié)助起草酒店綜合性的業(yè)務(wù)報(bào)告、計(jì)劃、總結(jié)、決議簡(jiǎn)報(bào)及本部門的公文函件。 2、參加行政例會(huì)和綜合辦會(huì)議，做好會(huì)議記錄，了解各項(xiàng)決定、決議的貫徹情況，并及時(shí)反饋信息。 3、匯總各類報(bào)表，做好酒店大事記和外事活動(dòng)日志。 4、做好日常接待、來(lái)信來(lái)訪等有關(guān)事宜。負(fù)責(zé)審檢對(duì)外發(fā)文、對(duì)內(nèi)行文。 【崗位要求】 1、本科或以上學(xué)歷。具有秘書工作經(jīng)驗(yàn)。 2、掌握酒店經(jīng)營(yíng)管理一般知識(shí)，熟悉酒店秘書工作和行政管理知識(shí)。 3、掌握應(yīng)用文撰寫方法，懂得接待禮儀、禮節(jié)。 4、了解旅游法規(guī)及有關(guān)經(jīng)濟(jì)法規(guī)和政策，熟悉外事紀(jì)律 5、能處理一般的文件、函電和資料，具有較好的協(xié)調(diào)、接待工作能力。 6、有較好的文字組織能力，能撰寫各類應(yīng)用文稿及計(jì)劃、總結(jié)、報(bào)告等。 7、熟練掌握電腦操作。能熟悉掌握一門外語(yǔ)。

此崗位招中餐廳主管 1. 確保酒店最基本細(xì)的品牌標(biāo)準(zhǔn)都要被貫徹執(zhí)行。 Ensures that minimum brand standards have been implemented. 2. 對(duì)于客戶調(diào)查結(jié)果做出回應(yīng)并落實(shí)相應(yīng)的改善措施。 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. 3. 以支持和靈活的態(tài)度與其他經(jīng)理緊密合作，著眼于整個(gè)酒店的成功和酒店客人的滿意度。 Works closely with other Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 4. 確保餐飲部員工以支持和靈活的態(tài)度和“團(tuán)隊(duì)協(xié)作”的精神與其他部門合作。 Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. 5. 在營(yíng)運(yùn)過(guò)程中將對(duì)于餐飲產(chǎn)品的檢驗(yàn)和監(jiān)督貫穿始終，并在適當(dāng)?shù)那闆r下做出反饋。 Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate. 6. 監(jiān)督餐廳的服務(wù)和餐飲標(biāo)準(zhǔn)。在必要的地方，與餐廳經(jīng)理、行政副總廚和廚師長(zhǎng)一起實(shí)施正確的措施。 Monitors service and food and beverage standards in the Outlet. Work with the A Outlet Managers, Executive Sous Chefs and Chef de Cuisines to take corrective actions where necessary. 7. 與中餐行政副總廚對(duì)餐飲營(yíng)運(yùn)進(jìn)行頻繁而全面的檢查。 Conducts frequent and thorough inspections together with the Executive Sous Chef, of the Food and Beverage Operation. 8. 經(jīng)常去查看餐飲準(zhǔn)備中僅可用新鮮的產(chǎn)品。 Frequently verifies that only fresh products are used in food and beverage preparation. 9. 協(xié)助行政總廚/行政副總廚提出富有創(chuàng)意的建議和想法。 Assists the Executive Chef/Executive Sous Chefs with creative suggestions and ideas. 10. 協(xié)助監(jiān)督對(duì)所有運(yùn)營(yíng)設(shè)備和營(yíng)業(yè)用品的月度盤點(diǎn)。 Assists in conducting monthly inventory checks on all operating equipment and supplies. 11. 針對(duì)每日營(yíng)運(yùn)和質(zhì)量控制與廚房密切溝通。 Liaises with the Kitchen and Beverage Department on daily operations and quality control. 12. 對(duì)菜單上的所有菜品和飲料有全面的知識(shí)和理解，并能推薦菜品和飲料的搭配及促銷。 Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives. 13. 確保餐廳的前、后場(chǎng)區(qū)域的潔凈有序。 Ensures that the outlet is kept clean and organized, both at the front as well as the back of house. 14. 與客房部配合，確保嚴(yán)格執(zhí)行既定的清潔計(jì)劃。 Liaises and organizes with H

1.? 確保酒店最基本的品牌標(biāo)準(zhǔn)都要被貫徹執(zhí)行。 Ensures that minimum brand standards have been implemented. 2.? ?對(duì)于客戶調(diào)查結(jié)果做出回應(yīng)并落實(shí)相應(yīng)的改善措施。 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. 3.? 以支持和靈活的態(tài)度與其他餐廳經(jīng)理緊密合作，著眼于整個(gè)酒店的成功和酒店客人的滿意度。 Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 4.? ?確保中餐廳員工以支持和靈活的態(tài)度和“團(tuán)隊(duì)協(xié)作”的精神與其他部門合作。 Ensures that Chinese reastaurant employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. 5.? ?在營(yíng)運(yùn)過(guò)程中將對(duì)于餐飲產(chǎn)品的檢驗(yàn)和監(jiān)督貫穿始終，并在適當(dāng)?shù)那闆r下做出反饋。 Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate. 6.? 監(jiān)督餐廳的服務(wù)和餐飲標(biāo)準(zhǔn)。在必要的地方，與餐廳副經(jīng)理、行政總廚和廚師長(zhǎng)一起實(shí)施正確的措施。 Monitors service and food and beverage standards in the Outlet.? Work with the Assistant Outlet Managers, Executive Chefs and Chef de Cuisines to take corrective actions where necessary. 7.? ?與中餐行政副總廚共同對(duì)餐飲營(yíng)運(yùn)進(jìn)行頻繁而全面的檢查。 Conducts frequent and thorough inspections together with the Executive Sous Chef, of the Food and Beverage Operation. 8.? ?經(jīng)常查證餐飲準(zhǔn)備中僅可用新鮮的產(chǎn)品。 Frequently verifies that only fresh products are used in food and beverage preparation. 9.? ?幫助行政總廚/行政副總廚提出富有創(chuàng)意的建議和想法。 Assists the Executive Chef/Executive Sous Chefs with creative suggestions and ideas. 10.? ?監(jiān)督對(duì)所有運(yùn)營(yíng)設(shè)備和營(yíng)業(yè)用品的月度盤點(diǎn)。 Conducts monthly inventory checks on all operating equipment and supplies. 11.? ?針對(duì)每日營(yíng)運(yùn)和質(zhì)量控制與廚房密切溝通。 Liaises with the Kitchen and Beverage Department on daily operations and quality control. 12.? ?對(duì)菜單上的所有菜品和飲料有全面的知識(shí)和理解，并能推薦菜品和飲料的搭配及促銷。 Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives. 13.? ?確保中餐廳的前、后場(chǎng)區(qū)域的潔凈有序。 Ensures that the Chinese restaurant is kept clean and organized, both at the front as well as the back of house. 14.? 與客房部配合，確保嚴(yán)格執(zhí)行既定的清潔計(jì)劃。 Liaises and organizes with Housekeeping Department that the established cleaning schedules are strictly adhered to.

· 協(xié)助酒店總經(jīng)理對(duì)酒店進(jìn)行運(yùn)營(yíng)和管理工作，同總經(jīng)理對(duì)酒店的經(jīng)營(yíng)目標(biāo)和計(jì)劃負(fù)責(zé)。 · 協(xié)助酒店總經(jīng)理組織籌備酒店開業(yè)工作，以服務(wù)質(zhì)量為目標(biāo)，開展工作,包括但不限于：培訓(xùn)，經(jīng)營(yíng)演練，協(xié)助制定開業(yè)慶典方案等； · 協(xié)助酒店總經(jīng)理建立健全酒店內(nèi)部的組織系統(tǒng)、運(yùn)營(yíng)機(jī)制及各項(xiàng)規(guī)章制度，確保酒店的正常運(yùn)轉(zhuǎn)； · 協(xié)助酒店總經(jīng)理加強(qiáng)對(duì)酒店的安全管理，保障酒店員工及賓客的人身安全、財(cái)產(chǎn)安全，保障公司的財(cái)產(chǎn)安全，配合治安部門進(jìn)行公共安全、社會(huì)安全管理等相關(guān)安全管理工作； · 日常保障賓客的服務(wù)體驗(yàn)，保障賓客在酒店區(qū)域享受到應(yīng)有的服務(wù)，并落實(shí)品牌賓客服務(wù)要求及標(biāo)準(zhǔn)，嚴(yán)謹(jǐn)對(duì)待賓客投訴，客觀對(duì)待員工情緒，及時(shí)處理相關(guān)客訴； · 日常塑造優(yōu)異的酒店形象，與社會(huì)各界人士保持良好的公共關(guān)系，負(fù)責(zé)重要客人的接待等工作； · 定期召開酒店內(nèi)部辦公會(huì)議，定期向酒店總經(jīng)理匯報(bào)，認(rèn)真貫徹執(zhí)行公司的各項(xiàng)決議； · 加強(qiáng)企業(yè)文化建設(shè)，搞好社會(huì)公共關(guān)系，為公司樹立良好的企業(yè)形象； · 加強(qiáng)廉政建設(shè)，搞好精神文明建設(shè)，支持各種社團(tuán)組織工作； · 加強(qiáng)團(tuán)隊(duì)建設(shè)，關(guān)心員工的生活和福利，不斷改善員工工作條件，增強(qiáng)員工歸屬感； · 落實(shí)執(zhí)行品牌的運(yùn)營(yíng)標(biāo)準(zhǔn)、服務(wù)標(biāo)準(zhǔn)、質(zhì)量管理等，在過(guò)程中反饋合適的意見，提供優(yōu)化方案，促進(jìn)品牌運(yùn)營(yíng)能力提升； · 完成總經(jīng)理安排的其他工作。