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【崗位職責】 1、負責酒店銷售策略的制定與執(zhí)行，完成酒店年度銷售目標及預算計劃； 2、開發(fā)并維護客戶資源，拓展新客戶市場，提升酒店市場份額； 3、協(xié)調酒店各部門資源，確保銷售活動的順利開展及客戶需求的滿足； 4、分析市場動態(tài)及競爭對手情況，及時調整銷售策略以應對市場變化； 5、帶領銷售團隊完成業(yè)績指標，監(jiān)督團隊成員的工作進展并提供指導； 6、參與重要客戶的商務談判及合同簽訂，維護長期合作關系； 7、定期提交銷售報告及數據分析，為管理層決策提供支持。 【崗位要求】 1、具備較強的市場開拓能力及客戶管理經驗，熟悉酒店行業(yè)銷售模式； 2、優(yōu)秀的溝通協(xié)調能力及談判技巧，能夠獨立處理客戶關系； 3、具備團隊管理經驗，能夠有效激勵團隊成員達成目標； 4、對市場趨勢敏感，具備數據分析及策略調整能力； 5、工作積極主動，責任心強，能夠承受一定的工作壓力； 6、具備良好的職業(yè)素養(yǎng)及團隊合作精神。

【崗位職責】 1、指導和監(jiān)督餐廳的日常工作，保證經營業(yè)務的正常進行。 2、負責制打服務質量標準與服務程序。巡視檢查各項工作的具體實施，糾正不符合規(guī)范的行為，改進服務方法與態(tài)度。 3、組織安排員工的工作，監(jiān)督制定排班表，招聘新員工，制訂培訓計劃。 4、評估員工的工作表現，保證執(zhí)行各項規(guī)章制度，解決有關問題。 5、發(fā)展良好的客際關系，為客人進行特殊服務，處理客人投訴。 6、負責營業(yè)額、經費及勞動成本的預算工作。 7、撰寫菜肴推銷方案，利用純熟的推銷技巧做好促銷工作。 8、協(xié)調餐廳與廚房之間的關系，及時反饋信息，建立以客人為中心的服務意識。 【崗位要求】 1、具有餐飲行業(yè)的從業(yè)背景，對該領域發(fā)展有深刻理解； 2、具備良好的溝通合作技巧及豐富的團隊建設經驗。

【崗位職責】 1、全面負責餐廳日常運營管理工作，包括人員排班、服務流程監(jiān)督及現場突發(fā)事件處理 2、制定并執(zhí)行餐飲服務標準與操作規(guī)范，確保食品安全及服務質量達標 3、監(jiān)督食材驗收、存儲及出品質量，控制餐飲成本與損耗 4、定期培訓服務人員專業(yè)技能，提升團隊服務意識與客戶滿意度 5、處理賓客投訴及特殊需求，建立客戶檔案并維護VIP客戶關系 6、配合市場部門策劃執(zhí)行主題餐飲活動，完成月度經營指標 【崗位要求】 1、具備餐飲服務行業(yè)1年以上管理經驗，有星級酒店工作經驗者優(yōu)先 2、熟悉中西餐服務流程及酒水知識，掌握食品安全相關法規(guī) 3、具備優(yōu)秀的團隊管理能力，能有效激勵10人以上服務團隊 4、普通話流利，具備基礎英語溝通能力及商務禮儀素養(yǎng) 5、持有健康證，能適應早晚班及節(jié)假日排班工作制 6、抗壓能力強，善于發(fā)現并解決運營中的細節(jié)問題

【崗位職責】 1、負責前廳部的日常運營管理工作，確保前廳各崗位工作有序開展； 2、督導前臺接待、禮賓等崗位員工的服務質量，及時處理客人投訴及突發(fā)事件； 3、制定并優(yōu)化前廳工作流程及服務標準，提升客戶滿意度； 4、負責前廳部員工的排班、培訓及績效考核，提高團隊業(yè)務能力； 5、協(xié)調與其他部門的溝通協(xié)作，確保酒店整體運營順暢； 6、監(jiān)控前廳營收數據，完成每日報表統(tǒng)計及分析工作； 7、落實酒店安全管理制度，確保前廳區(qū)域安全及設備正常運行。 【崗位要求】 1、具備酒店管理或相關專業(yè)背景，有前廳工作經驗者優(yōu)先； 2、熟悉酒店前廳運營流程及PMS系統(tǒng)操作； 3、優(yōu)秀的服務意識與溝通協(xié)調能力，能妥善處理客戶訴求； 4、具備團隊管理經驗，擅長員工培訓與激勵； 5、工作細致高效，能適應倒班工作制； 6、普通話流利，掌握基礎英語會話能力。

JOB OVERVIEW職位概述 -Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations. 直接向前廳部經理匯報并就所有與賓客服務及酒店運作相關的問題進行溝通。 -Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel 對各種狀況做出反應，以確保來賓被及時的禮貌接待并得到充分的注意和重視。 -Responds to guest needs and resolves related problems 就客人的需求做出反應并解決相關問題。 -Manage the activities of a front Office shift ensuring that guests receive prompt,Provides functional assistance and direction to all departments. 向所有部門提供功能性支持和指導。 -Cooperates, coordinates and communicates with other hotel departments as required. 按需要與酒店其它部門進行合作、協(xié)調和溝通。 -Supervises and directs Front Office personnel. 對前廳部工作人員進行監(jiān)督和指導。 -Supports and assists Front Office personnel and all departments at peak periods. 在高峰期向前廳部工作人員和其它所有部門提供支持和協(xié)助。 -Assists Guest Relations in greeting, rooming, and sending off VIP guests. 協(xié)助客戶關系部門迎接貴賓，為其安排房間并在其離店時送行。 -Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff. 監(jiān)督員工的行為、制服穿著、衛(wèi)生和外表形象。 QUALIFICATIONS AND REQUIREMENTS任職要求 -Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。 -Problem solving, reasoning, motivating, organizational and training abilities. 具有解決問題，推理，號召，組織和培訓能力 -At least 3 years working experience in a similar position in 5 star hotel, including supervisory experience, or an equivalent combination of education and experience 至少3年以上五星酒店相關工作崗位經驗，包括管理經驗，或與此相當的教育和相關工作經驗結合的背景 -Out going personality. Willing to work for long hours 外向性格、可以長時間的工作

Participates in the preparation of the annual POMEC Budget. 參與制定年度POMEC預算 Reviews proposed capital expenditure authorization requests forms pertaining to POMEC, and makes appropriate recommendations. 審核與POMEC相關的資本支出授權申請表提議，并提供適當的推薦。 Reports daily by log book to the Director of Engineer of all irregularities during his shift and steps taken to rectify the problems highlighted. 通過日志薄向工程總監(jiān)每日匯報當班期間所有非常規(guī)事件以及糾正問題所采取的行動。 Determines optimal operating efficiencies and take necessary corrective measures when variance from standards are excessive through logs and utility data 決定優(yōu)的操作效率，并在日志和公共設施數據顯示與標準差異過大時采取必要的改善措施。 Attends to all types of repair and maintenance work in the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel. 參加酒店范圍內的各類維修和保養(yǎng)工作，包括酒店的新增和延伸設施或由酒店提供維修保養(yǎng)的任何其他物業(yè)。 Advises improvements to the present system in order to optimize the operating efficiency and economy of the said system. 對現有的系統(tǒng)提出改進建議，從而優(yōu)化該系統(tǒng)的運作效率和經濟節(jié)約。 Coordinates and attends/distributes all work orders directly to his staff for action on a daily basis, giving priority to guest complaints. 每天協(xié)調并參加/向員工直接分配實施所有的工作定單，優(yōu)先處理客人投訴。 Prepare engineering department required spare parts list. 準備工程部必要零部件清單。 Prepares PM annual plan and a monthly Maintenance Status Report. 準備項目管理年度計劃和每月的維修情況報告。 Ensures that the water treatment and water treatment testing is being carried on 確保實施水處理和水處理檢測?。 Supports and initiate programs for the improvement procedures and the reduction of energy and utility costs.?????? 支持和發(fā)起降低能源及公共設施成本和流程改進的計劃。 Analyses and monitors energy costs and expenditures for the department.???????????????? 分析和監(jiān)督本部門的能源成本和支出。 Recommends to the Director of Engineer, new policies and procedures for a more economical operation and maintenance program.???????????????? ?? 向工程總監(jiān)推薦新的政策和程序，制定更經濟的運作和維修保養(yǎng)計劃。 Prepares PM work orders and follows up work orders on a daily basis. Advisees the Director of Engineer on any problems or delays. 每天準備項目管理工作定單并跟進工作定單。將任何問題或延遲告知工程總監(jiān)。 Follow up on work request and PM backlogs twice a week and is responsible for completion and correct closing of all work requests. At the end of the week he presents a status report.????????????????? 每周兩次跟進工作請求和項目管理待辦事務，負責所有工作請求的完成和正確結束。在每周結束時提交工作進度報告。 Provides a weekly report of any plant or equipment witch is Out Of Order and the action taken. 提供發(fā)生故障的機房或設備的周報告以及采取的行動。 Supervises outside contractor when working on plants or equipment in order to ensure high standards of workmanship.? 監(jiān)督外部承包商對機房或設備的相關工作，以確保高標準的工藝水平. Overall supervision of all shift personnel during his/her shift. 當班期間對所有當班員工的監(jiān)督和管理。 Coordinates with related department for the PM/PMM/FPMM schedule and work execution 與相關部門協(xié)調PM/PMM/FPMM日程安排和工作執(zhí)行 Interacts and cooperates with Hotel guests and outside contractors as necessary or directed by superior. 必要時或在上級的指導下與酒店客人和外部承包商溝通和合作。 Ensures smooth and continuous functioning of required equipment for the total hotel building and its interior, thus achieving maximum efficiency and guest satisfaction. 確保酒店整體建筑及其內部必要設備的平穩(wěn)、持續(xù)運作，從而實現高的效率和賓客滿意度。 Demonstrate Awareness of IHG Personal Protective Equipment (PPE) policies and procedures and ensure all procedures are conducted safely and within PPE guidelines and ensure your direct reports do the same 展示對IHG個人防護裝備（PPE）政策與程序的認識，確保安全地實施所有的程序并符合PPE指導準則，并確保你的直接下屬同樣如此。 Be aware of duty of care and adhere to work place health and safety related various IHG policies and procedures 具備謹慎責任意識，并遵守各種與工作場所的健康與安全相關的IHG政策與程序 Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly 熟悉物業(yè)安全、急救和消防及應急程序，安全、合理地操作設備 Initiate action to correct a hazardous situation and notify supervisors of potential dangers 主動采取行動處理有危險的情形，并將潛在危險通知主管 Log security incidents and accidents in accordance with hotel requirements 根據酒店要求記錄安全事件和事故 Prepares a monthly Maintenance Status Report. 準備每月的維修進度報告 Carries out regular fire alarm test. 定期實施火災報警檢測。 Ensures that all Equipment is in good working condition according to the engineering standards. 確保所有設備處于良好的工作狀態(tài)，符合工程標準。 Maintains clean and tidy Plant rooms and equipment throughout the hotel according to the engineering standards. 保持酒店各處機房和設備的干凈和整潔，符合工程標準 Ensures that availability of Plant and Equipment is 100% at all times. If breakdowns occur, ensure that the necessary repair is carried out without delay.??????????????????????????????????????? 確保機房和設備在任何時候均100%可用。如果發(fā)生故障，確保毫不延遲地實施必要的維修。???????? Act as a member of the hotel’s fire brigade and participates in all Fire drills / training. 充當酒店消防隊成員并參加所有消防演習/培訓。 領導安排的其他工作。 QUALIFICATIONS AND REQUIREMENTS 任職要求 Technical school graduate in any of engineering related trade or obtain vocational training plus four years of experience in related trade of graduation and prefer 1 year supervisory experience, or an equivalent combination of education and experience.? Hotel experience preferred. Professional certification and license if required by law. 技術學校任何工程相關專業(yè)畢業(yè)或接受過職業(yè)培訓加上相關畢業(yè)專業(yè)四年經驗，有1年管理經驗或同等的教育和經歷者優(yōu)先。擁有酒店經驗者優(yōu)先。持有法律可能要求的職業(yè)證書和許可證。

工作職責：? 1、結合公司業(yè)務發(fā)展需求，為公司尋找和篩選酒店管理輸出潛在項目和合作方；主要拓展格蘭云天·閱品牌酒店。 2、深度挖掘市場潛在資源，重點負責業(yè)務開發(fā)城市及周邊區(qū)域內渠道布局的規(guī)劃并積極拓展。 3、收集并掌握酒店行業(yè)政策、市場動向，制定項目拓展策略，定期提交年、季、月度的業(yè)績完成情況分析。 4、跟進合作項目，開展項目考察、項目分析、盡職調查、風險評估，進行市場調研分析，撰寫項目定位、策劃及實施方案并提出建議，為項目開發(fā)和運營管控提供決策支持。 5、實施開展酒店項目發(fā)展工作，包括項目接洽、業(yè)主溝通、項目調研、價值判斷、合同簽約跟進等，負責合作項目開發(fā)、洽談及合同簽訂工作，負責業(yè)主溝通工作和關系維護。 6、從簽約完成到開業(yè)前全程的跟進及內外協(xié)作，確保業(yè)務順暢開展；與業(yè)主方代表/投資人保持良好溝通。 任職資格：? 1、本科以上學歷優(yōu)先；? 2、豐富的酒店項目資源和人脈關系；? 3、熟悉酒店行業(yè)，具備大型酒店集團/酒店管理公司項目拓展、業(yè)務發(fā)展崗位經驗為佳；? 4、熟悉品牌管理輸出的工作流程及相關知識，熟知相關政策法規(guī)；? 5、良好的表達能力、溝通協(xié)調能力、學習能力、執(zhí)行力，強烈的責任心和抗壓能力。

Job overview職位概述 ·??Manage the restaurant operations of the hotel to ensure the achievement of established beverage quality and guest service quality standards and departmental revenue and profit goals. ·??管理酒店餐廳和酒吧的運營，確保已打造的酒水質量和賓客服務質量標準，以及部門收入和利潤目標。 ·?Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.?? ·?遵守當地的衛(wèi)生和安全法規(guī)，或其它適用的規(guī)定，以及品牌規(guī)范和當地的規(guī)章制度。 Duties and Responsibilities 工作職責 ·?Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures ·?按照部門的規(guī)范和程序提供高標準的餐飲服務。 · Develop departmental standards and procedures to promote salesmanship, beverage creativity and profit ·?為銷售，飲品創(chuàng)新和利潤制定部門的規(guī)范和程序。 ·?Communicates to his/her superior any difficulties, guest comments and other relevant information? ·?與上級領導交流有關疑難，客人意見和其它相關信息。 ·?Delivers daily briefings and attends other Food and Beverage meetings as scheduled ·?召開每日例會和參加計劃好的餐飲部會議。 ·?Delivers prepared training sessions in line with a departmental monthly calender ·?按照部們的月度活動日歷提供制定的培訓課程。 ·?Prepares for service by ensuring the department’s: ·?確保部門的以下各項工作就緒為客人提供服務： ? ??Grooming is impeccable and in accordance with ICHG personal presentation standards ? ??遵守洲際酒店集團的個人儀表儀容規(guī)范著裝無可挑剔 ? ??Equipment is clean ? ??設備干凈 ? ??Equipment is sorted and stored ? ??設備分類且存放好 ? ??Glassware is polished ? ??玻璃器皿擦亮 ? ??Requirements for special occasions are ready ? ??特別活動的要求準備就緒 ? ??Music is on ? ??放音樂 ? ??Lighting is on ? ??開燈 ? ??Outlet is ready for service and guest comfort ? ??酒吧準備就緒為客人提供舒適的服務。 ·?Carries out effective service by ensuring all staff are aware of their role in: ·?確保所有員工了解自己的職責高效的提供服務： ? ??Greeting and seating guests ? ??迎賓并安排客人就坐 ? ??Explaining and up-selling daily beverage specials ? ??說明并推銷每日的特價飲料 ? ??Processing food orders accurately ? ??準確的下食品單 ? ??Using trays and tray jacks effectively ? ??有效的利用托盤和托盤架 ? ??Quickly taking food and beverage orders ? ??快速的為客人寫餐飲訂單 ? ??Ensuring payment methods are handled accurately ? ??確保準確的處理付款方式 ? ??Ensuring working areas are cleaned and re-set quickly ? ??確保工作區(qū)快速的清潔和重新擺放整齊 ? ??Ensuring the bar is clean ? ??確保吧臺干凈 ? ??Regularly cleaning ashtrays ? ??定時清理煙灰缸 ? ??Conversing with Guests in relation to the food and beverage products ? ??與客人交談有關的餐飲產品 · Carries out effective beverage service by ensuring: ·?通過確保以下內容高效的提供飲品服務： ? ??Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations ? ??遵守酒精飲料服務歸定，推銷飲料并定時為客人續(xù)酒。 ? ??Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine ? ??與客人談論葡萄酒，建意葡萄酒的品種和風格，寫單和為客人送酒 ? ??Promoting and selling cocktails to guests ? ??向客人推銷雞尾酒 ? ??Making and presenting cocktails ? ??調配和裝飾雞尾酒 ? ??Coffee and tea is served hot and in accordance with standard ? ??按規(guī)范提供熱的咖啡和茶 ·?Patron care standards are adhered to by ensuring: ·?通過確保以下方面遵守賓客服務規(guī)范： ? ??Guests are advised on alcoholic beverages ? ??給予客人有關酒精飲料的建議 ? ??The strengths of alcohol is advised and guests are advised as to their effect ? ??告知客人酒精強度，并告訴客人對他們的影響。 ? ??Compliance with legal provisions of local liquor codes ? ??遵守法律規(guī)定和地方酒精飲品條例 ? ??Level of intoxication of guests is assessed and appropriate action taken ? ??評定客人的醉酒程度并采取必要的措施 ? ??Advise guest on the hotel’s policy of smoking ? ??通知客人酒店的吸煙規(guī)定 ? ??Monitor factors which interfere with the total experience of the guest ? ??監(jiān)測影響客人總體體驗的各方面工作 ? ??Correct use of refrigeration system ? ??正確的使用冰箱系統(tǒng) ? ??Effective operation of the post-mix syrups bulk dispense system ? ??有效的使用后混合桶裝糖漿分裝設備 ? ??Operating the beer reticulation system ? ??使用啤酒過濾裝置 ? ??Adhering to stock control procedures ? ??遵循存貨管理程序 · Take appropriate action to resolve guest complaints · 正確處理客人的投訴。 ·?Requisition bar items according to bar stocks ·?根據酒吧存貨量領取酒吧物品。 · Train restaurant attendant, wait help and bus help in basic beverage knowledge and beverage service ·?為餐廳侍應生提供基本的飲料知識和飲料服務的培訓。 ·?Complete spillage report and submit to Food and Beverage manager at the Conclusion of each shift ·?填寫灑酒單并在每班結束后交給餐飲經理。 ·?Supervision and management of the restaurant tableware and items, follow the breakage of the hotel management system. ·?監(jiān)督管理餐廳餐具及物品，遵循酒店的破損管理制度。 ·?Supervision and management of the restaurant drinks, ensure timely supply, no lost. ·?監(jiān)督管理餐廳酒水，保證供應及時，無丟失。 ·?Follow the hotel food safety management system ·?遵循酒店食品安全管理體系 ·?Assist the Food and Beverage Manager to source and review outlet musicians ·?協(xié)助餐飲經理尋找和審評音樂師。 ·?Assist to promote the musicians ·?協(xié)助樂師的推廣工作。 ·?Design promotional material which is aimed at increasing revenue, covers and profit for the Bar with the approval of the Food and Beverage Manager ·?設計以增加收入，人數和利潤為目的的酒吧宣傳材料，然后由餐飲經理審批。 ·?Works with Superior on manpower planning and management needs ·?和上級領導一起進行人力規(guī)劃和管理需求。 ·?Works with Superior in the preparation and management of the Department’s budget ·?和上級領導一起編制和管理部門預算。 ·?Perform other duties as assigned by superior. ? 履行上級分派的其他職責。

【崗位職責】 1、負責酒店內弱電系統(tǒng)的日常維護、檢修及故障排除，包括但不限于網絡系統(tǒng)、電話系統(tǒng)、監(jiān)控系統(tǒng)、門禁系統(tǒng)等 2、定期檢查弱電設備運行狀態(tài)，確保各系統(tǒng)穩(wěn)定運行，及時處理突發(fā)故障 3、配合相關部門完成弱電系統(tǒng)的安裝、調試及升級改造工作 4、做好弱電設備臺賬管理，記錄維護保養(yǎng)及維修情況 5、遵守安全操作規(guī)程，確保工作過程中的人身及設備安全 【崗位要求】 1、具備弱電系統(tǒng)基礎知識，了解常見弱電設備的工作原理 2、能夠獨立完成弱電設備的日常維護及簡單故障處理 3、工作認真負責，具備良好的服務意識和團隊協(xié)作能力 4、持有相關職業(yè)資格證書者優(yōu)先考慮 5、能適應倒班工作制，具備較強的應急處理能力

財務回報 ·????????Validate the potential ofassigned accounts and create account plans as per the IHG hotel BusinessDevelopment standard operating procedures ·????????根據洲際酒店酒店業(yè)務發(fā)展標準操作流程（SOP），檢驗指定客戶的潛力并制定客戶計劃 ·????????Grow assigned accounts so tomeet fixed goals and maximise profitability ·????????增加客戶量，以達到既定目標和最大化盈利能力 ·????????Gather information oncurrent and prospective clients / contacts to generate incremental business ·????????收集當前和潛在客戶/聯(lián)系人的信息以產生增值業(yè)務 ·????????Maintain effective control ofsales expenses ·????????有效控制銷售人員支出費用 PEOPLE 員工團隊 ·????????Use both account interactionsand publicly available tools to monitor competitors' activities as it relatesto both the hotel and the portfolio of accounts and share relevant informationwith key stakeholders in line with hotel procedures ·????????通過兩個客戶之間交互交流信息和公開可用的途徑來了解競爭對手的信息，因為它涉及到酒店和市場客戶，并與關鍵合作者分享相關信息，既要符合酒店程序 ·????????Provide feedback to managementon changing market conditions, including competition and market trends ·????????向管理層提供反饋，以適應不斷變化的市場狀況，包括競爭和市場趨勢 ·????????Involve the BusinessDevelopment Manager where appropriate on sales calls and sales meetings ·????????在適當的情況下，參與商務發(fā)展經理的銷售電話和銷售會議 ·????????Communicate to his/her superiorany issues encountered and other relevant information ·????????遇到的任何問題及其他相關信息及時與上級溝通 ·????????Attend and participate intraining sessions, daily briefings and other meetings as required ·????????參加培訓課程，每日例會及其他被要求可參加的會議 ·????????Where applicable, supervise,guide and train Business Development Coordinators in carrying out theirresponsibilities ·????????監(jiān)督，指導和培訓商務發(fā)展協(xié)調員履行工作職責 GUEST EXPERIENCE 賓客體驗 ·????????Network within one’s portfolioof accounts to build relationships with key decision makers and other relevantstaff ?? 在客戶中，建立與關鍵決策者及其他相關人員的關系 ·????????Conduct client meetings as wellas planning and coordinating site introduction tours and inspections ·????????與客戶進行適當的會議以及會議規(guī)劃和協(xié)調，有必要的情況下帶領客人參觀酒店 ·????????Handle and manage clients’queries or issues ·????????及時處理客戶的疑問或問題 ·????????Be proactive and responsiblefor the follow up of new sales leads to enhance guest experience ·????????積極主動并負責跟進新的銷售線索以提升客人體驗 ·????????Develop and maintain contactwith business generators (MICE Planner; travel agents; etc.) ·????????開發(fā)和維護與業(yè)務第三方（商務團隊規(guī)劃員；旅行社等）的聯(lián)系 RESPONSIBLE BUSINESS 企業(yè)責任 ·????????Ensure accurate and timelyupdating of an accurate record of all relevant activities in the provided SalesSystem (i.e. Delphi; Opera; etc.) for future reference and control purposes ·????????確保準確及時地更新銷售系統(tǒng)（如Delphi、Opera等）的相關記錄，以備將來參考之用 ·????????Update Account and Contactprofiles, attach Account plans, ensure ‘live’ information for action ·????????更新客戶和聯(lián)系概況，附加客戶計劃，確保'活'信息以幫助產生新的生意 ·????????Develop awareness andreputation of the hotel and the brand in the local community. ·????????在當地社區(qū)發(fā)展酒店和品牌的知名度和美譽度 ·????????Perform other duties asassigned by superior. ·????????履行上級分派的其他職責。

To design and provide technical support for the standard production of the hotel's publicity materials and advertising, to censure the best publicity image of the hotel. 為酒店的宣傳品和廣告的標準制作進行美工設計以及提供設計方面的技術支持，確保酒店最優(yōu)良的宣傳形象。

崗位職責（ 風味餐廳） 確保執(zhí)行酒店政策方針和公司的品牌標準。 對于認可的員工實施培訓課程，進行全體員工的培訓和評估他們的能力 ?提前意識到缺少服務標準的對客服務并及時制定發(fā)展計劃，跟蹤和執(zhí)行改變 ?在工作中和下屬員工溝通，維護已確定的政策和方針。 ?在用餐期間確保及時糾正錯誤的餐位。 保持操作臺的干凈和整齊。 ?和廚房保持有效的溝通。 為團隊準備培訓課題。 ?在培訓中借助餐廳經理。 良好的工作氛圍和下屬員工良好的工作關系。 ?在團隊中展現個人精神和嚴守時間。 ?問候客人，處理評論和問題，無論何時都要在用餐中提高銷售關注收入。 向客人推薦菜單的食品和酒水，適當的為客人點單和服務食品和酒水。 ?維護良好的客戶關系和提高個人的修養(yǎng)。 依據庫存的要求來采購物品。 ?準備每周排班。 ?在經理缺席期間負責運營。 ?接受餐廳經理安排的其它工作。 ?為客人服務酒水和食品。 ?提出好的主意和建議在設計菜單和食品促銷的時候。 ?實施培訓課程和時間表格。 ?全面的食品和酒水知識。 ?熟練運用客人維護技能。 領導素能。 崗位要求 全面的餐飲服務經驗和時尚的管理主義。 ?至少3年的餐飲運營經驗。 ?至少1年以上的同崗位工作經驗。 良好的運營和管理技能。 良好的儀容儀表。 ?積極主動。 ?團隊有良好的溝通才能，監(jiān)督和刺激員工的積極性。 ?良好的英文書面和口語能力。

1.負責酒店項目調研分析，選址與評估，合作談判，配合項目籌建期的各項協(xié)調工作； 2.3年以上酒店開發(fā)經驗，有較為亮眼的簽約履歷； 3.熟悉酒店開發(fā)流程，具備優(yōu)秀的工作協(xié)調能力； 4.熟悉酒店管理合同的條款內容，具有較為優(yōu)秀的溝通與談判能力。 5.對酒店設計、工程營建、日常運營也有一定的了解。 工作地點：華南、西南、西北、華東、華北、華中

【崗位職責】 1、負責為美容院沙龍客人提供專業(yè)的美容服務。 2、講究職業(yè)道德，做到文明服務，保持美容的高水準服務，維護公司聲譽。 3、定期建立貴賓及常客檔案，了解他(她)們的愛好、要求及皮膚的特性，以便更好地提供服務。 4、負責保管美容及按摩工具，對工具、美容用品的采購提出建議。 5、參加美容院晨會，完成每天工作流程報表與每月總結報表。 6、完成店長安排的其他工作。 【崗位要求】 1、皮膚好，儀表大方，熟悉美容產品和手法， 2、持有美容師證書者、有美容院工作經驗者優(yōu)先。 3、良好的語言表達能力，善于溝通，服務意識強，工作耐心細致。 4、吃苦耐勞，愛崗敬業(yè)，良好的個人素質，較高的職業(yè)素養(yǎng)和道德。 5、性格開朗樂觀，積極向上，團隊協(xié)作能力強。

·????? ·???????? Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity? ·???????? 隨時以友好和樂于協(xié)助的態(tài)度迎接客人，并盡量了解和稱呼客人的名字。 ·???????? Registers and rooms all arrivals according to established procedures ·???????? 按照既定工作程序為所有來客登記并安排房間。 ·???????? Maintains intimate knowledge of departmental standards and procedures ·???????? 熟知部門標準工作程序。 ? ? ·???????? Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation ·???????? 履行入住、退房和換房手續(xù)，并確保所有資料都按照預訂情況完整的輸入酒店電腦系統(tǒng)。 ·???????? Maintains cashier float and ensures accurate daily report of all money received ·???????? 保持庫存現金限額并保證每日對所收現金進行準確報告。 ·???????? Cashes hotel guest’s personal and travelers checks and assists with currency exchange ·???????? 為酒店客人的個人支票及旅行支票兌換現金，并協(xié)助進行外匯兌換。 ·???????? Keeps abreast of all modifications to accounting policies and procedures ·???????? 隨時留意會計政策和工作程序的變化 。 ·???????? Responsible and attends to guest’s request of using the service of safety box at all times ·???????? 隨時負責回應客人關于使用保險箱服務的要求。 ·???????? Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs. ·???????? 熟知所有特別促銷活動，如：季節(jié)性套餐計劃、?？蛢?yōu)惠計劃以及洲際酒店集團忠實方案。 ·???????? Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist ·???????? 處理客人的投訴、問詢和請求，如果自己無法提供協(xié)助，則將問題轉給主管和經理助理 。 ·???????? Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels ·???????? 熟悉洲際酒店和度假村集團的其它成員酒店，以便當客人在登記卡上寫出以后要去的目的地時可以游說其在另一家洲際酒店集團成員酒店進行提前預訂 。 ·???????? Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service ·???????? 盡一切努力確?？腿嗽陔x店時會對酒店的服務有很好的印象。 ·???????? Performs the audit balances and prepares all works for audit in an orderly fashion ·???????? 執(zhí)行審計結余，并為審計工作進行各項有序的準備。 ·???????? When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival ·???????? 在值班時檢查夜班報告，準備早班報告，并為客人的到來準備各種必要的表格。 ·???????? Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems ·???????? 全面了解標準的預訂工作程序，包括如何正確使用表格，如何讀電傳、電子郵件和留言，以及如何在預訂系統(tǒng)內對房源情況進行解讀。 ·???????? Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand ·???????? 按照洲際酒店集團品牌的預期保持自己行為、外表和態(tài)度的高標準。 ·???????? Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times ·???????? 隨時保持前臺工作區(qū)域的整潔和有序，并以此作為自己的個人興趣和驕傲 。 ·???????? Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard ·???????? 力爭保持酒店的高標準，特別注意洲際酒店集團忠實計劃會員及其它貴賓的重要性，并重視酒店的健康和安全隱患等問題。

Financial Returns: 財務回報： ·???????? Works with superiors in the preparation and management of the department’s budget and is aware of financial targets ·???????? 協(xié)同上級準備和管理部門預算，了解財務目標 ·???????? Attends to all types of repair and maintenance work of the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel. ·???????? 處理酒店范圍內的各類維修和保養(yǎng)工作，包括酒店的新增和延伸設施或由酒店提供維修保養(yǎng)的任何其他物業(yè)。 ·???????? Advises improvements to the present system in order to optimize the operating efficiency and economy of the said system. ·???????? 對現有的系統(tǒng)提出改進建議，從而優(yōu)化該系統(tǒng)的運作效率和經濟節(jié)約。 ·???????? Participates in Hotel Energy Conservation Program. ·???????? 參加酒店節(jié)能計劃 ·???????? Attends to all work requests and repairs and maintenance works ·???????? 處理所有工作請求和檢修工作 ·???????? Provide special expertise to all repair and maintenance of various engineering equipment, plants and systems. ·???????? 為各類工程設備、機房和系統(tǒng)的全部檢修和保養(yǎng)提供專業(yè)知識 ·???????? Responsible for servicing and attending to repairs on various types of equipment such as laundry equipment, kitchen equipment, heating, ventilating and air conditioning equipment, including motors, pumps, fans, water treatment plants, sewage treatment plant and electricity generators, electric lights & powers, CCTV, telephone, TV,? fire lives and safety equipment & system. ·???????? 負責各類設備的檢修和相關服務，如，洗衣設備、廚房設備、加熱設備、通風和空調設備、包括發(fā)動機、泵、風扇、水處理裝置、污水處理裝置和發(fā)電機、電燈和供電、CCTV、電話、電視、消防、生命與安全設備和系統(tǒng)。 ·???????? Prepare spare parts lists for engineering requirements. ·???????? 根據工程要求準備零部件清單 ·???????? Prepares detail annual maintenance plan and periodic maintenance requirements for each respective item of those. ·???????? 準備詳細的年度維護計劃和每個項目對應的定期維護要求 ·???????? Prepares monthly Maintenance Status Report. ·???????? 準備每月的維修進度報告 ? People:員工團隊： ·???????? Works with Superior and Human Resources department to ensure the departmental performance of staff is productive. Duties include: ·???????? 與上級和人力資源部一起，確保部門員工的工作績效和生產力。職責包括： o??? Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member o??? 根據部門標準和程序實施工作培訓，并記錄每個員工的進展情況 o??? Trains and develops the assigned Employees in order to improve their skills and quality of work.. o??? 培訓和發(fā)展指定的員工，以提高他們的工作技能和質量。 o??? Provide input for probation and formal performance appraisal discussions in line with company guidelines o??? 根據公司的指導準則，為試用期和正式工作表現評估的討論提供意見 o??? Ensure new staff attend Corporate Orientation within first month of hire o??? 確保新員工在聘用后月內參加公司的入職培訓 o??? Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance o??? 對員工進行輔導、咨詢和違法酒店政策和部門程序時的紀律處分，提供有建設性的反饋意見，以改善工作績效 ·???????? Ensures that house rules are followed and obeyed. ·???????? 確保遵守和奉行內部的規(guī)定。 ·???????? Ensures punctual attendance and adherence to duty schedules by all subordinate staff. ·???????? 確保所有下屬員工準時出席和遵守工作日程表。 ·???????? Ensures that personal grooming and hygiene standards are being observed. Does spot checks in the morning. ·???????? 確保遵守個人儀容和衛(wèi)生標準。在早晨進行抽查。 ·???????? Ensures all subordinate personnel follow the Engineering Standards and Procedures as issued from time to time. ·???????? 確保所有下屬員工遵守不定時發(fā)布的工程標準和程序。 ? ·???????? Is responsible issuing warnings to his subordinates for infringements of Hotel Rules and Regulations, examples are, but not limited to: ·???????? 負責向下屬發(fā)布違反酒店規(guī)則和規(guī)定的警告，例如，但不僅限于： ? 1?? Sleeping whilst on duty 當班時睡覺 2?? Late arriving at beginning of shift 上班遲到 3?? Early departure at the end of the shift 早退 4?? Not following up on guest complaints 不跟進客人的投訴 5?? Not adhering to grooming standards 不遵守儀容儀表標準 ? Guest Experience:賓客體驗： ·???????? Coordinates with the related departments for the PM/PMM/FPMM schedule and work in the various areas. ·???????? 與相關部門協(xié)調PM/PMM/FPMM日程安排和各個領域的工作 ·???????? Interacts and cooperates with Hotel guests and outside contractors as necessary or directed by superior. ·???????? 必要時或在上級的指導下與酒店客人和外部承包商溝通和合作。 ·???????? Interacts and cooperates with other departments when necessary to provide additional or specialized services for functions, promotions and festivities. ·???????? 必要時與其他部門溝通和合作，為宴會、促銷活動和節(jié)慶活動提供額外或專門的服務。 ? Responsible Business:企業(yè)責任： ·???????? Demonstrate Awareness of IHG Personal Protective Equipment (PPE) policies and procedures and ensure all procedures are conducted safely and within the PPE guidelines and ensure your direct reports do the same ·???????? 展示對IHG個人防護裝備（PPE）政策與程序的認識，確保安全地實施所有的程序并符合PPE指導準則，并確保你的直接下屬同樣如此。 ·???????? Be aware of duty of care and adhere to workplace health and safety related various IHG policies and procedures ·???????? 具備謹慎責任意識，并遵守各種與工作場所的健康與安全相關的IHG政策與程序 ·???????? Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly ·???????? 熟悉物業(yè)安全、急救和消防及應急程序，安全、合理地操作設備 ·???????? Initiate action to correct a hazardous situation and notify supervisors of potential dangers ·???????? 主動采取行動糾正有潛在危險的情形，并將潛在危險通知主管 ·???????? Log security incidents and accidents in accordance with hotel requirements ·???????? 根據酒店要求記錄安全事件和事故 ·???????? Carries out regular fire alarm test. . ·???????? 定期實施火災報警檢測 ·???????? Ensures that the workshop and related areas are kept in a clean and tidy condition. ·???????? 確保工作場所及相關區(qū)域保持干凈和整潔。 ·???????? Complies with Hotel's Health, Safety & Hygiene Policy.. ·???????? 遵守酒店的健康、安全和衛(wèi)生政策。 ? Perform other duties as assigned by superior. 履行上級分派的其他職責。

To ensure the Front Desk department and all related guest services, achieving maximum sales and guest satisfaction, while adhering to the standards of service required by the Swisstouches and leading by example. 確保前臺所有相關客戶服務的順利,高效運作，達到最大的銷售和客戶滿意度，同時遵循瑞斯麗所有要求服務標準，以身作則。

·Maintain public notice board for accuracy? 維持公共區(qū)域信息的準確 ·Maintain responsibility for cleanliness of swimming pool and immediate surrounds 保持游泳池和附近區(qū)域的清潔 ·Maintain responsibility for cleanliness of rest rooms areas 保持游泳池休息室區(qū)域的清潔 ·Maintain pool cleaning equipment in good working area, reporting problems to Maintenance 維護游泳池清潔設備，使其保持良好的工作狀態(tài)，并報告工程維修 ·Greet guests and provide fresh towels to guests. 問候客人并為客人提供干凈的毛巾 ·Maintain a comprehensive ?newspapers ?and magazines in different languages 為客人提供不同語言的報紙和雜志 ·Recommend food and beverage facilities to guests using the pool area f when needed 推薦酒店的餐飲設施給需要的客人 ·Maintain detailed knowledge of the hotel’s emergency response procedures, particularly in the event of drowning, storms 熟知酒店關于緊急情況處理程序的具體知識，特別是溺水和暴風雨方面的知識 ·Maintain your uniform in a clean and tidy manner, ensuring grooming matches hotel policy 保持制服干凈，儀容儀表符合酒店的標準 ·Supervise swimming activities in the pool area 監(jiān)督在游泳池區(qū)域舉行的相關活動 ·Supervise children’s swimming activities and maintain a watchful eye of guest safety 保證小孩和客人在游泳池的安全 ·Pay attention to the water temperature changed and inform ENG to adjust according to relevant policy of hotel. 注意游泳池水溫的變化并根據相關規(guī)定通知工程部進行調整 崗位要求 須具有救生員證書和急救證書

職責描述： 1、負責公司酒店項目的業(yè)務拓展，完成新項目的尋找與開拓； 2、根據公司發(fā)展戰(zhàn)略，擴大公司的信息渠道，擴大項目在市場的占有率。積極通過各種渠道收集整理項目信息，安排項目信息整理，跟蹤項目，客戶回訪，挖掘潛在客戶資源； 3、負責新項目的SWOT分析與制作； 4、負責開發(fā)項目的獨立談判； 5、負責與中介機構的合作關系建立及協(xié)議簽署； 6、負責組織酒店項目分析會，根據各專業(yè)對項目評估結果，完成酒店項目計劃書、服務建議書； 7、負責與業(yè)主保持良好溝通，關注項目進度，及時反饋跟進。 任職要求： 1. 大專以上學歷，有豐富的商務拓展經驗； 2、熟悉房地產市場或具備良好的酒店投資人人脈關系，有良好的社會關系、社會資源； 3、有項目獨立開發(fā)成功經驗； 4、良好的溝通、人際交往能力，思路敏捷，敬業(yè)負責，吃苦耐勞，富有挑戰(zhàn)精神； 5、3年以上開發(fā)相關工作經驗，能適應出差； 6、此崗位可以異地辦公。

【崗位職責】 1、負責酒店賓客的接待與服務工作，提供專業(yè)、熱情、周到的服務體驗 2、協(xié)助賓客辦理入住、退房手續(xù)，解答賓客咨詢并處理相關需求 3、維護酒店大堂及公共區(qū)域的秩序與環(huán)境，確保服務品質符合品牌標準 4、收集賓客反饋意見，及時上報并跟進處理結果 5、參與酒店服務流程優(yōu)化及服務創(chuàng)新項目 【崗位要求】 1、形象氣質佳，身高女160cm以上/男170cm以上，普通話標準 2、具備良好的服務意識和溝通協(xié)調能力 3、能夠適應倒班工作制，包括夜班和節(jié)假日值班 4、有酒店前臺、客戶服務或相關工作經驗者優(yōu)先 5、具備基礎的英語交流能力（能處理簡單外賓接待）

What will I be doing? The cluster DOF role is responsible for the supervision and day to day control of the Finance Department of covered hotels, including but not limited to the timely delivery of financial statements and reports and controlling all assets of the hotel. People Management ? Supervises the Team Member (Team Management) ? Team Development (Mentoring; Training/Guiding) ? Recruitment Reporting & Financial Analysis ? Produces internal financial reports in an accurate and timely manner for the daily work of the Management Team (Month-end Report & Owner Report) ? Is responsible for budgeting and forecasting of annual profit, capital, cash, and other short-term plans ? Review/Implement Finance policies, procedures, and operating guidelines Control & Commercial Awareness: ? Miscellaneous Requests/Activities (Insurance claims; submissions to government agencies; outsourcing contracts/services) ? Operational related investigations/reviews ? Preparation & adherence to External Audits; Internal Audits & any other Audit by local government agencies Direct reports ? Onsite Accountant What are we looking for? To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: ?University Preferred Commerce Degree in Accounting and Management ? At least 2 years of working experience as Financial Manager or higher position in the hospitality industry ? Previous experience in a managerial operational accounting role ? Fluent in written and spoken English ? Good relationship with the local bank and government agencies ? Thorough knowledge of federal, state and local laws ? Proficient in Microsoft Office applications ? Ability to lead, to provide guidance and to develop team member ? Ability to train, motivate, evaluate, mentor and direct associates and managers to meet desired ends ? A resourceful individual who is creative and able to maintain flexibility ? Line operations management and labor related experience preferred

【崗位職責】 1、負責游泳池區(qū)域的日常安全巡視，確保泳客安全，及時發(fā)現并處理潛在危險； 2、對溺水或其他突發(fā)事件的泳客實施緊急救援，并配合醫(yī)護人員進行后續(xù)處理； 3、維護游泳池秩序，制止危險行為（如跳水、追逐打鬧等），確保泳客遵守安全規(guī)定； 4、定期檢查救生設備（如救生圈、救生桿、急救箱等）的完好性，確保隨時可用； 5、協(xié)助完成游泳池開放前后的清潔、消毒及設施檢查工作； 6、記錄每日安全巡查情況，及時上報異常事件或設備故障； 7、參與酒店組織的安全演練及救生技能培訓，提升應急處理能力。 【崗位要求】 1、持有有效的救生員資格證書（如國家職業(yè)資格救生員證或紅十字會救生員證）； 2、具備基礎的急救知識和技能（如心肺復蘇CPR、外傷處理等）； 3、身體健康，體能良好，能適應長時間站立、巡邏及突發(fā)情況下的快速反應； 4、責任心強，具備敏銳的觀察力和冷靜的應變能力； 5、良好的溝通能力，能清晰傳達安全須知并耐心解答泳客疑問； 6、無恐高癥、心臟病等不適宜從事救生工作的疾病； 7、有酒店或公共泳池救生經驗者優(yōu)先，無經驗者可提供崗前培訓。

工作職責： 1.根據部門年度發(fā)展計劃，實施開展格蘭云天·閱品牌項目發(fā)展工作； 2.積極尋找社會優(yōu)質資源，拓展以全權委托管理為主的公司品牌連鎖發(fā)展業(yè)務； 3.進行項目實地調研，包括市場調查、信息搜集整理、專題研究、報告編寫等； 4.與各類發(fā)展渠道維系良好的合作關系； 5.完成部門宣傳營銷、客戶檔案管理、合同更新等日常工作； 6.完成品牌事業(yè)部總經理交辦的其他工作。 任職資格： 1.男女不限、年齡25-40周歲； 2.大學?？埔陨蠈W歷； 3.具有一定酒店開發(fā)工作經驗或2年以上中端品牌酒店運營工作經驗的優(yōu)先；具有酒店行業(yè)資歷或資源；帶項目入職的條件可適當放寬。 4.出色的人際交往能力，具有一定的社會關系資源； 5.求知欲強，具有良好的學習能力、書面寫作能力。

Role Purpose As General Manager?you will manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and?brand within the local area.? ? Your Day to Day People? Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy. Develop, implement and monitor team member succession planning to ensure future bench strength. Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance. Oversee HR related actions in accordance with company rules and policies. Guest Experience Demonstrate brand citizenship by maintaining compliance with all required brand and service standards. Drive improvement in guest?satisfaction goals.? Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations. Speak to guests – ask for their feedback and build relationships. Financial Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets. Analyse financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximise market share.? Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position.? Responsible Business Ensure a safe and secure environment for guests, colleagues and hotel assets.? Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organisations, activities and businesses. Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint. Perform other duties as assigned. May also serve as manager on duty. ? What We Need from You Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration. Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience. Experience required may vary based on size and complexity of operation. Must speak fluent English and preferably to able to converse in local language.