Job overview職位概述
·??Manage the restaurant
operations of the hotel to ensure the achievement of established beverage
quality and guest service quality standards and departmental revenue and profit
goals.
·??管理酒店餐廳和酒吧的運營，確保已打造的酒水質(zhì)量和賓客服務(wù)質(zhì)量標準，以及部門收入和利潤目標。
·?Adhere to local regulations
concerning health, safety, or other compliance requirements, as well as brand
standards and local policies and procedures.??
·?遵守當?shù)氐男l(wèi)生和安全法規(guī)，或其它適用的規(guī)定，以及品牌規(guī)范和當?shù)氐囊?guī)章制度。
Duties and Responsibilities 工作職責
·?Deliver Food and Beverage
service of high standard and in accordance with departmental standards and
procedures
·?按照部門的規(guī)范和程序提供高標準的餐飲服務(wù)。
· Develop departmental standards
and procedures to promote salesmanship, beverage creativity and profit
·?為銷售，飲品創(chuàng)新和利潤制定部門的規(guī)范和程序。
·?Communicates to his/her
superior any difficulties, guest comments and other relevant information?
·?與上級領(lǐng)導(dǎo)交流有關(guān)疑難，客人意見和其它相關(guān)信息。
·?Delivers daily briefings and
attends other Food and Beverage meetings as scheduled
·?召開每日例會和參加計劃好的餐飲部會議。
·?Delivers prepared training
sessions in line with a departmental monthly calender
·?按照部們的月度活動日歷提供制定的培訓(xùn)課程。
·?Prepares for service by
ensuring the department’s:
·?確保部門的以下各項工作就緒為客人提供服務(wù)：
? ??Grooming is impeccable and in
accordance with ICHG personal presentation standards
? ??遵守洲際酒店集團的個人儀表儀容規(guī)范著裝無可挑剔
? ??Equipment is clean
? ??設(shè)備干凈
? ??Equipment is sorted and stored
? ??設(shè)備分類且存放好
? ??Glassware is polished
? ??玻璃器皿擦亮
? ??Requirements for special
occasions are ready
? ??特別活動的要求準備就緒
? ??Music is on
? ??放音樂
? ??Lighting is on
? ??開燈
? ??Outlet is ready for service and
guest comfort
? ??酒吧準備就緒為客人提供舒適的服務(wù)。
·?Carries out effective service
by ensuring all staff are aware of their role in:
·?確保所有員工了解自己的職責高效的提供服務(wù)：
? ??Greeting and seating guests
? ??迎賓并安排客人就坐
? ??Explaining and up-selling daily
beverage specials
? ??說明并推銷每日的特價飲料
? ??Processing food orders
accurately
? ??準確的下食品單
? ??Using trays and tray jacks
effectively
? ??有效的利用托盤和托盤架
? ??Quickly taking food and
beverage orders
? ??快速的為客人寫餐飲訂單
? ??Ensuring payment methods are
handled accurately
? ??確保準確的處理付款方式
? ??Ensuring working areas are
cleaned and re-set quickly
? ??確保工作區(qū)快速的清潔和重新擺放整齊
? ??Ensuring the bar is clean
? ??確保吧臺干凈
? ??Regularly cleaning ashtrays
? ??定時清理煙灰缸
? ??Conversing with Guests in
relation to the food and beverage products
? ??與客人交談有關(guān)的餐飲產(chǎn)品
· Carries out effective beverage
service by ensuring:
·?通過確保以下內(nèi)容高效的提供飲品服務(wù)：
? ??Beverages are up-sold and
regularly replenished, abiding by responsible alcohol service regulations
? ??遵守酒精飲料服務(wù)歸定，推銷飲料并定時為客人續(xù)酒。
? ??Converse with Guests about
wine, advising the types and styles of wine, taking wine orders and serving
wine
? ??與客人談?wù)撈咸丫?，建意葡萄酒的品種和風格，寫單和為客人送酒
? ??Promoting and selling cocktails
to guests
? ??向客人推銷雞尾酒
? ??Making and presenting cocktails
? ??調(diào)配和裝飾雞尾酒
? ??Coffee and tea is served hot
and in accordance with standard
? ??按規(guī)范提供熱的咖啡和茶
·?Patron care standards are
adhered to by ensuring:
·?通過確保以下方面遵守賓客服務(wù)規(guī)范：
? ??Guests are advised on alcoholic
beverages
? ??給予客人有關(guān)酒精飲料的建議
? ??The strengths of alcohol is
advised and guests are advised as to their effect
? ??告知客人酒精強度，并告訴客人對他們的影響。
? ??Compliance with legal
provisions of local liquor codes
? ??遵守法律規(guī)定和地方酒精飲品條例
? ??Level of intoxication of guests
is assessed and appropriate action taken
? ??評定客人的醉酒程度并采取必要的措施
? ??Advise guest on the hotel’s
policy of smoking
? ??通知客人酒店的吸煙規(guī)定
? ??Monitor factors which interfere
with the total experience of the guest
? ??監(jiān)測影響客人總體體驗的各方面工作
? ??Correct use of refrigeration
system
? ??正確的使用冰箱系統(tǒng)
? ??Effective operation of the
post-mix syrups bulk dispense system
? ??有效的使用后混合桶裝糖漿分裝設(shè)備
? ??Operating the beer reticulation
system
? ??使用啤酒過濾裝置
? ??Adhering to stock control
procedures
? ??遵循存貨管理程序
· Take appropriate action to
resolve guest complaints
· 正確處理客人的投訴。
·?Requisition bar items according
to bar stocks
·?根據(jù)酒吧存貨量領(lǐng)取酒吧物品。
· Train restaurant attendant,
wait help and bus help in basic beverage knowledge and beverage service
·?為餐廳侍應(yīng)生提供基本的飲料知識和飲料服務(wù)的培訓(xùn)。
·?Complete spillage report and
submit to Food and Beverage manager at the Conclusion of each shift
·?填寫灑酒單并在每班結(jié)束后交給餐飲經(jīng)理。
·?Supervision and management of
the restaurant tableware and items, follow the breakage of the hotel management
system.
·?監(jiān)督管理餐廳餐具及物品，遵循酒店的破損管理制度。
·?Supervision and management of the restaurant drinks, ensure timely supply,
no lost.
·?監(jiān)督管理餐廳酒水，保證供應(yīng)及時，無丟失。
·?Follow the hotel food safety management system
·?遵循酒店食品安全管理體系
·?Assist the Food and Beverage
Manager to source and review outlet musicians
·?協(xié)助餐飲經(jīng)理尋找和審評音樂師。
·?Assist to promote the musicians
·?協(xié)助樂師的推廣工作。
·?Design promotional material
which is aimed at increasing revenue, covers and profit for the Bar with the
approval of the Food and Beverage Manager
·?設(shè)計以增加收入，人數(shù)和利潤為目的的酒吧宣傳材料，然后由餐飲經(jīng)理審批。
·?Works with Superior on manpower
planning and management needs
·?和上級領(lǐng)導(dǎo)一起進行人力規(guī)劃和管理需求。
·?Works with Superior in the
preparation and management of the Department’s budget
·?和上級領(lǐng)導(dǎo)一起編制和管理部門預(yù)算。
·?Perform other duties as
assigned by superior.
? 履行上級分派的其他職責。
