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1.        To directly supervise and co-ordinate the effective training and personalised supervision of the Front Office staffs 直接參與制定及執(zhí)行有效的培訓(xùn)計(jì)劃 2.        To appraise the appearance and efficiency of all SMART Centre staff and report finding to the SMART Centre Manager 給員工予與評(píng)估并回報(bào)給服務(wù)中心經(jīng)理 3.        To ensure that effective recruitment and disciplinary actions of SMART Centre staff are carried out in accordance with the hotels’ guidelines. 確保有效的人員招募，參照員工手冊(cè)對(duì)服務(wù)中心人員進(jìn)行紀(jì)律約束 4.        To ensure that Employees are familiar with in-house facilities and special promotions for the purpose of assisting guests and upselling. 確保員工熟悉酒店設(shè)施和特別促銷和增銷. 5.        To attend F/O meeting and training as required. 參加必要的培訓(xùn)和會(huì)議. 6.        Has full awareness, manages and supervises all tasks of his/her staff. 管理及監(jiān)督員工的日常工作。 7.        Directs, supervises and coordinates the activities in the Service Center. 指導(dǎo)監(jiān)督及協(xié)調(diào)部門內(nèi)部的事宜。 8.        Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services. 不斷完善及執(zhí)行接轉(zhuǎn)客人的電話，傳真，提供設(shè)備的租賃和其他通過電話聯(lián)絡(luò)進(jìn)行的服務(wù)。 9.        Develops and implements procedures to ensure smooth internal telecommunication as per standards. 確保內(nèi)部電話聯(lián)系的暢通，不斷完善及執(zhí)行工作程序并符合酒店標(biāo)準(zhǔn)。 10.    Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions. 調(diào)查關(guān)于電話服務(wù)、接線員、技術(shù)人員的客人投訴，并采取相關(guān)改進(jìn)措施。 11.    Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions. 不斷完善工作計(jì)劃以達(dá)到目標(biāo)，視實(shí)際完成情況采取相應(yīng)的改進(jìn)措施。 12.    Establishes and maintains effective employee relations. 建立及保持員工之間良好高效的合作關(guān)系。 13.    Organizes and conducts regular meeting for all Service Center staff to facilitate communication and a smooth operation. 組織和召開部門會(huì)議，以促進(jìn)內(nèi)部的溝通及良好運(yùn)營(yíng)。 14.    Manages and monitors the operation of all equipment, software, and hardware and ensure all units are working and installed properly. 管理監(jiān)督部門內(nèi)部的儀器設(shè)備、軟件、硬件的運(yùn)行狀況，確保所有設(shè)備正確安裝且運(yùn)轉(zhuǎn)正常。 15.    Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed. 確保所有通訊設(shè)備均有維保合同，并應(yīng)進(jìn)行預(yù)防性的維修保養(yǎng)。 16.    Maintains up to date list of all telecommunication equipment. 確保隨時(shí)更新的電訊設(shè)備的明細(xì)單。 17.    Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report. 監(jiān)督交換機(jī)操作臺(tái)，語音留言系統(tǒng)，電話計(jì)費(fèi)系統(tǒng)的工作狀況并保留完整的相應(yīng)記錄。 18.    Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel IT Manager. 調(diào)查并向供應(yīng)商報(bào)告系統(tǒng)出現(xiàn)的問題，及與酒店電腦房協(xié)調(diào)問題的解決。 19.    Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to hotel standards. 在計(jì)費(fèi)系統(tǒng)中保持通話的記錄，并按照酒店標(biāo)準(zhǔn)保持房間狀態(tài)的記錄。 20.    Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses. 保存完好的用戶手冊(cè)、交換機(jī)系統(tǒng)報(bào)、電話明細(xì)表、租賃設(shè)備協(xié)議、維保協(xié)議及相關(guān)許可證。 21.    Prepares and controls departmental budget. 計(jì)劃并監(jiān)控部門預(yù)算。     22.    Performs related duties and special projects as assigned. 能夠完成所有相關(guān)及指派工作。 23.    Conducts shift briefings to ensure hotel activities and operational requirements are known. 負(fù)責(zé)召開交接班會(huì)議，確保每一位員工熟知酒店的活動(dòng)及運(yùn)營(yíng)要求。 24.    Prepares efficient work schedule for departmental staff, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration. 為員工準(zhǔn)備高效的工作計(jì)劃。根據(jù)酒店出租率以及有無大型團(tuán)隊(duì)入住的情況，安排員工節(jié)假日的休息。 25.    Ensures full awareness of Cordis standards. 熟知康得思酒店的標(biāo)準(zhǔn)。 26.    Has full knowledge of fire, safety & security procedure. 熟知防火及安全的所有步驟及標(biāo)準(zhǔn)。 27.    Observes, obtains and notes down any useful guest preferences or comments received and passes them to supervisor to be kept by the hotel for future reference. 觀察，收集并記錄客人的喜好或建議，并交給上級(jí)為飯店保存，以便日后參考。 28.    Update hotel contact list promptly 隨時(shí)更新酒店聯(lián)絡(luò)信息