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Essentially, you are your own boss. ?從本質(zhì)上說(shuō)，你就是老板。 Imagine doing a job as if you were running your own business, where you get to decide and be responsible of key issues such as “who are the customers”, “how to keep them coming and loving the product”, “what kind of team do I want to build” , and essentially, “how to make sure the business is healthy and profitable?” This is in fact what being a Community Manager at Stey is all about, you are so much more than an hospitality operation manager, you are the GM of your property, you take care of every aspect of the business as it was yours. 試想，當(dāng)你在經(jīng)營(yíng)自己的企業(yè)時(shí)，你可以決定并負(fù)責(zé)關(guān)鍵問(wèn)題，如“誰(shuí)是適合我們的客戶”、“如何讓他們選擇并熱愛(ài)我們的產(chǎn)品”、“我想建立什么樣的團(tuán)隊(duì)”，以及“如何確保企業(yè)的健康運(yùn)營(yíng)并持續(xù)盈利？”這實(shí)際上就是Stey社區(qū)經(jīng)理的意義所在，你不僅僅是一名酒店運(yùn)營(yíng)經(jīng)理，你還是整個(gè)項(xiàng)目的老板，你需要像對(duì)待自己的企業(yè)一樣照顧項(xiàng)目的方方面面。 ? You and I both know a JD could not cover everything this job entails, so let’s not get too hung up on having a traditional Job Responsibility checklist, but instead just know that these are the areas that you will need to master in if you want to excel in this role. ?崗位職責(zé)不可能涵蓋這份工作所需的一切，所以我們不太拘泥于傳統(tǒng)的崗位責(zé)任清單，而是要讓你知道，如果你想在這個(gè)職位上表現(xiàn)出色，這些都是你需要掌握的領(lǐng)域。 l? Operation: The basic, whatever you need to do to ensure not only there is no complaints, but people have only good things to say about the place. l 日常運(yùn)營(yíng)： 最基本的酒店運(yùn)營(yíng)管理，無(wú)論如何進(jìn)行日常的運(yùn)營(yíng)管理，都要確保沒(méi)有客訴，并且每一位來(lái)訪的客人都可以留下好的評(píng)價(jià)。 l? Community: How to ensure we create a strong community identity and attachment among Steyers? What is something you offer at your community that is hard to be replaced. l 社區(qū)建立： 如何使我們的長(zhǎng)租客戶對(duì)自己所在的Stey項(xiàng)目建立強(qiáng)烈的社區(qū)認(rèn)同感和歸屬感呢？您的社區(qū)提供了哪些東西是難以替代的？ l? Facility Management: By nature there will be wear and tear in the building, although you don’t have to actually hammer things, but it comes down to you to ensure repairments are done in time, and all safety requirements are met. l 物業(yè)設(shè)施管理： 項(xiàng)目上的設(shè)施設(shè)備總會(huì)有日常損耗，雖然你不必親自動(dòng)手處理，但是必須確保它們得到及時(shí)的維修，并滿足所有安全的要求。 l? Revenue and Finance: How to maximize your revenue, do we increase the prices? What should be the balance between long term Steyer V.S short term hotel guests? Are there any costs that can be trimmed? l 收入與財(cái)務(wù)： 如何實(shí)現(xiàn)項(xiàng)目收入最大化，出租率高的時(shí)候我們是否要提高價(jià)格？如何平衡長(zhǎng)租客戶和短租客戶的數(shù)量？如何控制項(xiàng)目成本？ l? Sales & Marketing: What can we do to attract new Steyers to the building? Do we need to do more events in the neighborhood or do we put more focus on spreading good word of mouth recommendations? A good Community Manager actively seeks to find untapped customer pool. l 銷售和市場(chǎng)宣傳： 我們可以做些什么來(lái)吸引新的長(zhǎng)租客戶加入社區(qū)？我們是否需要在社區(qū)內(nèi)舉辦更多活動(dòng)，還是更注重傳播良好的口碑？?jī)?yōu)秀的社區(qū)經(jīng)理會(huì)積極尋找尚未開(kāi)發(fā)的客戶群。 l? Team training and building: It’s not enough to be excellent on your own, the goal is to build and train your team so that everyone is as good (and in some area, perhaps even better) as you are. This is the only way that you can move on to open more Stey, or simply just having a restful and undisturbed vacation day.? l 團(tuán)隊(duì)培訓(xùn)和建設(shè)： 僅靠自己的努力是不夠的，你的目標(biāo)是建立和培訓(xùn)你的團(tuán)隊(duì)并讓每個(gè)人都和你一樣優(yōu)秀（在某些方面，也許甚至更好）。只有這樣，你才能夠繼續(xù)在Stey完成職務(wù)上的晉升，又或者最基本的，可以保證你度過(guò)一個(gè)安逸、不受干擾的假期。 ? Job requirements? We promise educational background is the least of our concern. 招聘要求 ? l? Work experience wise, 5-7 years of hospitality industry is preferred but not a must. If you have worked in lifestyle brands that speaks the same group of customer as Stey (Let’s say Apple, Lululemon , Starbucks) and holding a manager position where you have full responsibility on operation performance, then why not? l 工作經(jīng)驗(yàn)方面，有 5年酒店業(yè)工作經(jīng)驗(yàn)者優(yōu)先，但不是必要條件。如果您曾在與 Stey 擁有相同客戶群的生活方式品牌（如蘋(píng)果、Lululemon、星巴克）工作過(guò)，并擔(dān)任過(guò)經(jīng)理職位，全權(quán)負(fù)責(zé)運(yùn)營(yíng)業(yè)績(jī)，何不立刻加入我們？ l? Personality trumps everything, our Community Manager must be a people-person; without you turning into a social butterfly, you should be able to connect with people from all walks of life. l 你的性格勝過(guò)一切，我們的社區(qū)經(jīng)理必須善于與人溝通；在你不變成社交花蝴蝶的情況下，你應(yīng)該能夠與各行各業(yè)的人建立良好的聯(lián)系。 l? Have a genuine understanding and passion about providing “exceptional hospitality”. Because small details and extra steps make all the difference, our Community Manager should also pursue to be just a little “EXTRA” when it comes to hospitality. l 對(duì) "服務(wù)行業(yè) "有真正的理解和熱情，因?yàn)槲⑿〉募?xì)節(jié)和額外的步驟都會(huì)產(chǎn)生不同的效果，所以我們的社區(qū)經(jīng)理在待客方面也應(yīng)追求 "卷"。 l? Ability to speak English with a lot of confidence –Don’t really care much about your TOEFL or TOEIC score, we expect our Community Manager to be able to carry out a good conversation beyond weather, nearby attractions and airport drop-off/pickup. l 能夠自信地講英語(yǔ)-我們并不太在意你的托?；蜓潘汲煽?jī)，但我們希望我們的社區(qū)經(jīng)理能夠跟客人在任意話題下進(jìn)行良好的英文對(duì)話。 l? A good team player, because when you are a community manager, most of the times it is about making your whole team shine, and less about having on the spotlight to yourself. l 良好的團(tuán)隊(duì)合作精神，作為社區(qū)經(jīng)理，大多數(shù)時(shí)候要做的是讓整個(gè)團(tuán)隊(duì)大放異彩，而不是讓自己成為聚光燈下的焦點(diǎn)。 ? Company Description ? Stey is a new solution to urban living, offering modern urban professionals a smarter, more connected and exciting way of living. Stey delivers efficiency, flexibility and freshness via modern technology. Combining traditional hospitality with the smartest digital solutions, we have created an innovative balance of home, co-living space and hotel.? Stey 是城市生活的全新解決方案，把美好的東西融入生活的細(xì)枝末節(jié)，將私人住所與共享社區(qū)空間融為一體，為現(xiàn)代城市專業(yè)人士提供了一種更智能、更令人興奮的生活方式。Stey將傳統(tǒng)的熱情好客與最新的數(shù)字解決方案相結(jié)合，提供家居，酒店，共享生活空間和靈活轉(zhuǎn)租模式的創(chuàng)新融合。

技能要求：英語(yǔ)，工作熱情 WHAT WE WANT FROM YOU? 作為Stey不可或缺的人： 1. 確?？腿说降昵暗姆繎B(tài)良好，竭誠(chéng)幫助Stey所有客人并為其提供優(yōu)質(zhì)的入住服務(wù)（例如check in/out，物品補(bǔ)給，行程推薦等） 2. 不斷學(xué)習(xí)Stey產(chǎn)品并提升服務(wù)質(zhì)量，熟悉當(dāng)?shù)貢?huì)議，餐飲，娛樂(lè)場(chǎng)所； 3. 主動(dòng)積極地向Stey的長(zhǎng)租客和酒店客人介紹我們的品牌，理念和產(chǎn)品。 WHO ARE WE LOOKING FOR? 如果你恰好喜歡接觸不同的人，和他們溝通交流；對(duì)新鮮事物充滿好奇，渴望學(xué)習(xí)提升；做事仔細(xì)認(rèn)真且懷揣熱情，那么這個(gè)職位正是為你量身定做的。 當(dāng)然，我們還需要你： 1. 能聽(tīng)說(shuō)讀寫(xiě)英語(yǔ)，口語(yǔ)流利； 2. 對(duì)北京有一定了解，熟悉當(dāng)?shù)責(zé)衢T(mén)去處； 3. 客服/酒店同等職位1-2年經(jīng)驗(yàn)?zāi)茏屇愀玫貏偃巍?Our benefits： 我們的福利待遇 1.根據(jù)工資全額繳納五險(xiǎn)一金 2. 補(bǔ)充醫(yī)療 3.雙休 4. 法定節(jié)假日上班3倍薪資 5.工作滿一年長(zhǎng)達(dá)7天年假 6. 帶薪病假 還在等什么，快加入stey的大家庭！

※無(wú)法提供住宿，請(qǐng)謹(jǐn)慎投遞 住戶服務(wù)助理隸屬于嘉里公寓前廳部，主要提供對(duì)客服務(wù)。了解客人日常的需求，并協(xié)調(diào)相關(guān)部門(mén)，分工協(xié)作為客人解決問(wèn)題。保障客人舒適的生活環(huán)境，提高客戶滿意度。 資質(zhì)要求 1. 良好的英文口語(yǔ)能力，能與外籍客人日常交流； 2. 可接受夜班，班次為白夜休休。 3. 一年以上星級(jí)酒店前臺(tái)工作經(jīng)驗(yàn)或高檔涉外公寓前臺(tái)接待工作經(jīng)驗(yàn),可接受條件優(yōu)秀的應(yīng)屆畢業(yè)生； 4. 具有良好的溝通協(xié)調(diào)能力及服務(wù)意識(shí)，較強(qiáng)的責(zé)任心和吃苦耐勞的職業(yè)素養(yǎng)； 5.?大專以上學(xué)歷，專業(yè)不限； 6.?熟練操作辦公軟件。 主要職責(zé)包括，但不限于： 1. 友好、及時(shí)高效的為客人提供服務(wù)； 2. 對(duì)來(lái)訪客戶進(jìn)行登記，并協(xié)助指引聯(lián)系住店客人； 3. 面帶笑容，禮貌、耐心地傾聽(tīng)所有問(wèn)詢，熱情周到地接待客人及訪客； 4. 準(zhǔn)確、清晰記錄客人的留言，并及時(shí)轉(zhuǎn)交給客人； 5. 熟知公司的緊急事件處理程序，如遇緊急情況，嚴(yán)格按公司規(guī)定給予處置； 6. 認(rèn)真、準(zhǔn)確的記錄每日工作日志，并與下一個(gè)班次進(jìn)行交接，保證所有事項(xiàng)有交接及跟進(jìn)； 7. 妥善保管、轉(zhuǎn)發(fā)客戶與外界及我公司內(nèi)部之間的往來(lái)文件及物品； 8. 完成客戶入住前前臺(tái)準(zhǔn)備工作，為客人按公司程序制作房卡； 9. 積極參加公寓及部門(mén)組織的各種活動(dòng)； 10.完成客服經(jīng)理及Butler IN charge交給的各項(xiàng)工作。