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Job Summary: Through communication with guests, the butler anticipates the needs of the guests and provides them with bespoke services, make the guest really feels the ST. REGIS butler service. 崗位概述： 管家通過與客人的溝通，預知客人的需求，向其提供量身定制的服務，使客人感受到真正的瑞吉管家服務。 ? Job Knowledge / Skill: -Positive attitude? -Ability to work under pressure -Good English ability, other language a plus 專業(yè)知識技能： -態(tài)度積極， -具有良好的抗壓性 -良好的英語能力，會其它語言更好

Job Summary: - Responsible for the management of all aspects of the Front Office functions, in accordance with hotel standards - To provide general management support throughout the hotel at all times, monitoring guest satisfaction, security, employee activity and a main focus on physical defects with the main lobby and guest room area - Ability to work long and unusual hours Candidate Profile: - College degree - Fluent in writtenand spoken English - Min. 3 yearsrelevant working experience in international hotels, must be very familiar with opera and guest service, previous marriott experience will be a plus.? - Strong communicationand problem solving skill - Strong leadershipand management skills - Service-oriented andpassionate

1)協(xié)調前臺、行政樓層、禮賓部和總機等部門的工作，以確保運營順暢及客人滿意度。 2)進行每日巡視以確保LQA在對客服務中被遵守和執(zhí)行； 3)積極參與部門日常運營，以確保客人或同事的問題能夠在最短的時間內以專業(yè)的方式得以解決。 4)客流高峰期間在前廳及大堂區(qū)域督導部門運營。 5)堅持并推行健康與安全政策，以確保安全的工作環(huán)境；確保所有信息安全標準都被百分之百的執(zhí)行。 6)同時確保所有同事都熟悉了解并掌握安全及緊急程序。 7)確保由當?shù)貓?zhí)法部門所要求的全部事項都被嚴格遵守并實行。 8)確?？腿说男枨蟊活A知、喜好被收集、并且這些需求和喜好在今后會始終被得到滿足。 9)確保各類酒店管理系統(tǒng)和軟件得到充分的使用以提高賓客體驗。 1) Coordinate the work of the front desk, executive floor, concierge and switchboard to ensure smooth operations and guest satisfaction. 2) conducting daily inspections to ensure that LQA is complied with and enforced in customer service; 3) Actively participate in the daily operations of the department to ensure that the problems of guests or colleagues can be resolved in the shortest possible time and in a professional manner. 4) Operate in the front hall and lobby area supervision department during peak passenger flow periods. 5) Adhere to and implement health and safety policies to ensure a safe working environment; Ensure that all information security standards are 100% enforced. 6) At the same time, ensure that all colleagues are familiar with and understand safety and emergency procedures. 7) Ensure that all matters required by local law enforcement are strictly complied with and implemented. 8) Ensure that the needs of the guests are foreseen, that their preferences are collected, and that these needs and preferences will always be met in the future. 9) Ensure that all types of hotel management systems and software are fully used to improve the guest experience.

1. 遵循酒店入住及退房的標準及規(guī)定，準確地為客人辦理入離店手續(xù)。 2. 熟悉酒店房型及促銷活動，推銷酒店其他房型及其他產(chǎn)品從而最大化增加酒店收入。 3. 跟進處理客人反饋的問題，提高客人的入住體驗。 4. 用樂意和專業(yè)的態(tài)度應答賓客所有的詢問。 5. 和其他部門緊密合作以確保為賓客提供無可挑剔的服務從而最大化提高賓客滿意度。

1.監(jiān)督服務板塊落地效果（實施維度：個人測評?測評管理?測評反饋） 2.培訓落地與培訓體系落地效果監(jiān)督（實施維度：輕量培訓?培訓監(jiān)督&培訓打分） 3.優(yōu)秀員工認證?（實施維度：星級員工認證、服務明星認證） 4.通過內部夯實基礎，提升服務滿意度，輔助品牌推廣?（實施維度：服務優(yōu)化，提升品牌力）? ?人員要求： 1.本科以上（男女不限）? 2.性格踏實、細心、有一定對外呈現(xiàn)的能力（形象氣質較好） 3.經(jīng)驗需包含一定培訓能力、傾向于服務行業(yè) 4.因需要一定的項目外出，傾向于有車