Operations營運
Be responsible for daily operation of therestaurant to ensure smooth operation of the restaurant.負責(zé)餐廳日常的營運,保證餐廳營運順暢。
Open and close daily operation according to thesuperior’s arrangement.遵照上級的安排表來開始和結(jié)束一天的營運。
Initiate aggressive guest interaction through seeking andsoliciting feedback from guests.與客人進行積極的互動和交流,征求客人的反饋以提高服務(wù)質(zhì)量。
Train, maintain and enforce all Lixury service standards.培訓(xùn)、維持和執(zhí)行所有麗思瑞酒店的服務(wù)標準。
Enforce the Lixury standardized drink recipeand presentation guidelines to ensure consistent quality beverage to guests inaccordance with the Langham Bar Guide.執(zhí)行麗思瑞酒店規(guī)范的飲料配方,以確保給客人提供的飲料具有一貫的品質(zhì)。
Ensure that food and beverages are provided withquality assurance.確保所提供的食品和飲料有質(zhì)量保證。
Properly execute revenue and check control procedures on shift.嚴格執(zhí)行收入和賬單的操作程序。
Handle daily colleague relationships (e.g., shift adjustment).處理日常同事的協(xié)作關(guān)系(例如,班次調(diào)整)。
Maintain a safe & sanitary work environment forall colleagues & guests.為所有的同事和客人,建立一個安全及衛(wèi)生的工作環(huán)境。
Provide as much help as possible for restaurant operation (e.g., schedules, floor arrangement,reservations).為餐廳營運提供盡可能的幫助(例如,工作時間表,樓層安排,預(yù)定)。
Find solutions for problems such as callouts, last minute bookings, or any other daily problems that may arise.找到解決問題的方法,如電話服務(wù),最后一分鐘的預(yù)定,或其他每天可能發(fā)生的問題。
Be on the floor during the shift and assistservers or hostess to ensure guests are satisfied.在餐廳營運時,確保在各自的崗位上,協(xié)助服務(wù)員或迎賓,使客人滿意。
Ensure all work is done on a daily basis.確保完成每天的工作。
Maintain proper colleague uniform standards.
保持同事制服的標準。Establish an effective engineering maintenance andmaintenance procedure through work assignment and surprise inspection.通過工作分配和突擊檢查,建立起一個有效的工程維護及保養(yǎng)程序。
Understand and guide the principle of authorization to ensure guest satisfaction.理解和指導(dǎo)授權(quán)原則,以確??腿说臐M意度。
Actively support the Quality Improvement Process.要積極支持質(zhì)量改進程序。
Assist in working toward positive financial results.協(xié)助工作得到積極的財政結(jié)果。
Assist in maintaining a highly motivated andwell-trained team.協(xié)助培訓(xùn)一個高度的熱情和訓(xùn)練有素的團隊。
Exercise station rotation to ensure stations are distributedfairly. 運用崗位的輪換制,來確保工作安排的合理性。
Set a good example for colleagues and motivatecolleagues to work enthusiastically.以身作則,為同事樹立良好的榜樣,激勵同事的工作熱情。