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【崗位職責(zé)】 1、負(fù)責(zé)所有網(wǎng)絡(luò)分銷的渠道，以酒店收益常規(guī)化為標(biāo)準(zhǔn)，并且透由全球暢銷網(wǎng)站及有效分銷渠道對酒店進(jìn)行推廣，包括社交媒體和網(wǎng)絡(luò)分銷旅行社； 2、按酒店收益團(tuán)隊(duì)的要求準(zhǔn)備各種行政文件； 3、透過網(wǎng)絡(luò)媒體來更新和維護(hù)酒店網(wǎng)頁內(nèi)容(官方網(wǎng)站，網(wǎng)絡(luò)旅行社)； 4、透過網(wǎng)絡(luò)平臺來監(jiān)控價(jià)格的平等性； 5、監(jiān)控和分析現(xiàn)有網(wǎng)站和付費(fèi)網(wǎng)絡(luò)推廣計(jì)劃的績效并且評估新開發(fā)的網(wǎng)絡(luò)分銷機(jī)會(huì)； 6、定期檢查所有分銷網(wǎng)站的酒店頁面，使所有網(wǎng)頁內(nèi)容保持優(yōu)化狀態(tài)并且確保所有的促銷信息和內(nèi)容是更新的且達(dá)到集團(tuán)標(biāo)準(zhǔn)的要求，發(fā)覺網(wǎng)絡(luò)市場潛在的合作機(jī)會(huì)并且目標(biāo)轉(zhuǎn)換率； 7、對中文品牌網(wǎng)站的持續(xù)性技術(shù)支持，更新和市場促銷； 8、監(jiān)控酒店在所有品牌網(wǎng)站上的性能指標(biāo)，包括但不僅限于酒店網(wǎng)頁的瀏覽率，轉(zhuǎn)化率和收益的增長率責(zé)任范圍； 【崗位要求】 - 3年數(shù)字營銷或營銷傳播經(jīng)驗(yàn) - 具有團(tuán)隊(duì)合作精神 - 能夠處理多項(xiàng)任務(wù) 能夠分析和解釋數(shù)據(jù)

一、職位描述 酒店美工是在酒店內(nèi)從事美術(shù)設(shè)計(jì)、攝影、廣告制作等工作的特種技術(shù)人員，負(fù)責(zé)提升酒店的整體視覺形象和品牌傳播效果。 二、主要職責(zé) 1.?視覺形象設(shè)計(jì) ·負(fù)責(zé)酒店各類廣告、宣傳品、對外紀(jì)念禮品的設(shè)計(jì)和制作，包括但不限于海報(bào)、宣傳冊、名片、菜單、桌卡等。 ·根據(jù)酒店品牌風(fēng)格和市場需求，設(shè)計(jì)并更新酒店內(nèi)外的視覺標(biāo)識系統(tǒng)，如指示牌、廣告牌、標(biāo)語牌等。 ·參與酒店節(jié)日慶典、主題活動(dòng)、會(huì)議宴會(huì)等場合的美術(shù)宣傳設(shè)計(jì)、制作與裝飾工作等。 2.?攝影與圖像處理 ·負(fù)責(zé)酒店各類重要活動(dòng)的拍攝工作，包括但不限于會(huì)議、宴會(huì)、慶典等，并及時(shí)存檔和整理照片。 ·對酒店各類軟硬件設(shè)施進(jìn)行拍攝，并制作高質(zhì)量的宣傳圖片和視頻素材。 ·運(yùn)用圖像處理軟件對拍攝的照片和視頻進(jìn)行后期處理，提升視覺效果和傳播力。 3.?創(chuàng)意策劃與執(zhí)行 ·根據(jù)酒店品牌定位和市場需求，提出創(chuàng)新性的設(shè)計(jì)理念和策劃方案，提升酒店品牌的知名度和美譽(yù)度。 ·協(xié)助酒店其他部門完成各類促銷活動(dòng)的美術(shù)宣傳和裝飾工作，確?；顒?dòng)效果達(dá)到預(yù)期。 ·參與酒店項(xiàng)目的創(chuàng)意策劃和執(zhí)行，為酒店的發(fā)展提供視覺支持。 4.?資料整理與歸檔 ·負(fù)責(zé)酒店美工相關(guān)資料的搜集、整理、分析、存檔工作，包括設(shè)計(jì)稿件、拍攝照片、視頻素材等。 ·建立和維護(hù)酒店圖片庫和視頻庫，確保資料的完整性和可追溯性。 5.?工具與材料管理 ·妥善保管和節(jié)約使用各類美工工具、材料等，確保工作場所的整齊和清潔。 ·定期檢查和維護(hù)美工設(shè)備，確保設(shè)備的正常運(yùn)行和延長使用壽命。 三、任職要求 1.?任職背景：美術(shù)、設(shè)計(jì)界、廣告等相關(guān)專業(yè)優(yōu)先。 2.?工作經(jīng)驗(yàn)：具有1年以上酒店美工或相關(guān)設(shè)計(jì)工作經(jīng)驗(yàn)值優(yōu)先。 3.?技能要求要求：熟練掌握Photoshop、Illustrator、InDesign等設(shè)計(jì)軟件；具備良好的攝影技巧和圖像處理能力；具備一定的創(chuàng)意策劃和執(zhí)行能力。 4.?素質(zhì)要求：對美學(xué)有敏銳的洞察力和獨(dú)特的創(chuàng)意視角；具備良好的溝通能力和團(tuán)隊(duì)協(xié)作精神；工作認(rèn)真負(fù)責(zé)，能夠承受一定的工作能力。

JOB SUMMARY Responsible for strategically activating the hotel's public spaces, including restaurants, bars, and the pool deck, to elevate guest satisfaction and boost revenue. This involves creating and implementing comprehensive programming that brings both the brand and hotel's unique identity to life daily through diverse experiences encompassing wellness, food & beverage, local culture, and more. By collaborating across hotel teams and leveraging guest feedback and performance data, this position ensures there is always something interesting happening in the resort. The position requires strong networking with high profile clientele and the ability to deliver non-traditional selling and Public Relations events that generate high revenues and/or PR values. Responsible for delivering an atmosphere that represents and enhances the EDITION brand presence. A key focus of the position is to develop and leverage local networks to bring the right business to the property, as well as establishing and maintaining high levels of exposure and visibility for the property. CANDIDATE PROFILE - Deep knowledge of Bai culture and traditions - Recommendations for authentic local market experiences - Insight into unique hotel-based cultural activities - Familiarity with the entertainment & fashion industry and demonstrated ability to make connections with high-profile clientele essential. - Campaign Idea and Key Messages – Power of Memories, Wow Stories and Social Media Engagement - Closely cooperates with all PR partners of the hotel to achieve maximum value delivery/exposure in media for the hotel

作為首席調(diào)酒師，您將負(fù)責(zé)全面管理大堂吧及酒吧的日常運(yùn)營工作，包括培訓(xùn)和監(jiān)督調(diào)酒師團(tuán)隊(duì)、管理酒水庫存以及確保符合衛(wèi)生安全規(guī)范。您將在為客人營造熱情愉悅氛圍的同時(shí)，推動(dòng)酒水銷售并控制成本。您創(chuàng)新開發(fā)雞尾酒的能力以及激勵(lì)團(tuán)隊(duì)的熱情將是我們酒吧成功的關(guān)鍵因素。您需要能夠在快節(jié)奏的工作環(huán)境中保持優(yōu)雅從容，時(shí)刻以積極的態(tài)度應(yīng)對壓力。在此職位上，您將與餐廳經(jīng)理和廚房團(tuán)隊(duì)密切合作，確保提供無縫銜接的服務(wù)和協(xié)調(diào)一致的賓客體驗(yàn)。同時(shí)，您還需負(fù)責(zé)保持吧臺區(qū)域的整潔有序，專業(yè)處理客人投訴，并確保所有飲品的制作都符合質(zhì)量標(biāo)準(zhǔn)。

作為學(xué)習(xí)與發(fā)展副經(jīng)理，您將應(yīng)以最高標(biāo)準(zhǔn)完成以下任務(wù)： ·????????更新培訓(xùn)告示欄上所有關(guān)于酒店內(nèi)部及外部的新消息和培訓(xùn)信息。 ·????????組織激勵(lì)政策。 ·????????組織協(xié)調(diào)人力資源總監(jiān)和部門經(jīng)理批準(zhǔn)的交叉培訓(xùn)。????????? ·????????執(zhí)行與人才發(fā)展相關(guān)的品牌及行業(yè)標(biāo)準(zhǔn)。 ·????????協(xié)助建立和維護(hù)酒店培訓(xùn)和人才發(fā)展機(jī)制。 ·????????定期進(jìn)行培訓(xùn)需求分析和酒店內(nèi)培訓(xùn)。 ·????????定期制訂并保存酒店培訓(xùn)記錄。 ·????????制訂工具和體系保證培訓(xùn)和發(fā)展計(jì)劃達(dá)到酒店目標(biāo)。 ·????????保證培訓(xùn)和發(fā)展與經(jīng)營計(jì)劃、預(yù)算相結(jié)合，明確并監(jiān)督計(jì)劃目標(biāo)。 ·????????參與準(zhǔn)備和計(jì)劃部門目標(biāo)。 ·????????協(xié)助參與制定酒店人才發(fā)展預(yù)算，并在預(yù)算范圍內(nèi)合理使用。 ·????????參與酒店員工工作表現(xiàn)評估，在必要時(shí)制訂調(diào)整計(jì)劃。 ·????????促進(jìn)多技能培訓(xùn)。 ·????????計(jì)劃及實(shí)施入職培訓(xùn)計(jì)劃。 ·????????協(xié)助給予下屬成員個(gè)人職業(yè)發(fā)展提供建議和支持。 ·????????實(shí)施適當(dāng)管理方法以激勵(lì)員工并促進(jìn)溝通。 ·????????保證按時(shí)完成所有報(bào)告和服務(wù)。 ·????????需要提供培訓(xùn)記錄及出勤情況的相關(guān)信息。 ·????????指導(dǎo)和培養(yǎng)酒店所有部門培訓(xùn)員的培訓(xùn)技能。 ·????????與不同文化背景的客人和同事進(jìn)行有效溝通。 ·????????執(zhí)行健康及安全法規(guī)、政策及程序。 ·????????執(zhí)行酒店安全及緊急情況政策及程序。 ·????????熟悉酒店安全、急救及消防緊急情況程序。 ·????????確保員工充分的理解并遵守員工手冊內(nèi)容。 ·????????如有必要，該部門有權(quán)更改或補(bǔ)充該職位描述。 ·????????完成任何其他合理的職責(zé)和被指派的職責(zé)。 ? ? ? 我們尋找什么樣的人才? 希爾頓學(xué)習(xí)與發(fā)展副經(jīng)理職位始終要以賓客的利益為重并與其他團(tuán)隊(duì)成員密切合作。若要成功地應(yīng)聘這一職位，您的態(tài)度、行為、技能和價(jià)值觀應(yīng)符合下列標(biāo)準(zhǔn): ·????????大學(xué)本科 ·????????至少三年相關(guān)酒店工作經(jīng)驗(yàn) ·????????在國際五星級酒店至少兩年培訓(xùn)主管相關(guān)工作經(jīng)歷 ·????????優(yōu)秀的中英文讀寫能力 ·????????扎實(shí)的培訓(xùn)知識和技巧 ·????????優(yōu)秀的展示及溝能技巧，培訓(xùn)技巧和演講技巧。 ·????????良好的項(xiàng)目管理能力。 ·????????出色的組織和協(xié)調(diào)能力。 ·????????愿意接受挑戰(zhàn)并在壓力下工作

JOB SUMMARY Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. CANDIDATE PROFILE Education and Experience ? 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer. OR ? 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required. CORE WORK ACTIVITIES Administering Employee Training Programs ? Promotes and informs employees about all training programs. ? Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. ? Helps employees identify specific behaviors that will contribute to service excellence. ? Ensures employees receive on-going training to understand guest expectations. ? Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills. ? Meets with training cadre on a regular basis to support training efforts. ? Observes service behaviors of employees and provides feedback to individuals and/or managers. Evaluating Training Programs Effectiveness ? Monitors enrollment and attendance at training classes. ? Meets regularly with participants to assess progress and address concerns. ? Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills. ? Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. ? Measures transfer of learning from training courses to the operation. ? Ensures adult learning principles are incorporated into training programs. Developing Training Program Plans and Budgets ? Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision. ? Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. ? Makes any necessary adjustments to training methodology and/or re-trains as appropriate. ? Aligns current training and development programs to effectively impact key business indicators. ? Establishes guidelines so employees understand expectations and parameters. ? Develops specific training to improve service performance. ? Drives brand values and philosophy in all training and development activities. ? Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing Training Budgets ? Participates in the development of the Training budget as required. ? Manages budget in alignment with Human Resources and property financial goals. ? Manages department controllable expenses to achieve or exceed budgeted goals. ? Utilizes P-card if appropriate to control and monitor departmental expenditures. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

To assist the Director of Finance in the effective management of the hotel’s overall accounting functions, preparation of financial reports, analyzes, forecasts and budgets, paying particular attention to the maintenance of high accounting standards, management information and controls consistent with the statutory requirements, Marriott standards and the property needs. To manage the Accounting Department staff and activities ensuring that all routines and reporting procedures are completed accurately and on a timely basis. 協(xié)助財(cái)務(wù)總監(jiān)全面有效管理酒店財(cái)務(wù)工作，制定財(cái)務(wù)報(bào)表、分析、預(yù)測及預(yù)算。高標(biāo)準(zhǔn)要求財(cái)務(wù)制度、管理信息、內(nèi)部控制、萬豪標(biāo)準(zhǔn)及酒店要求。管理財(cái)務(wù)部員工和運(yùn)作，確保所有的日常事務(wù)和報(bào)告按已定程序準(zhǔn)確和按時(shí)地完成。 PREFERRED QUALIFICATIONS 優(yōu)選資格 - 2 years in the same capacity / 5 years from rank and file in the accounting capacity, preferably a luxury hotel working experience. 2年同等職位及5年相關(guān)會(huì)計(jì)工作經(jīng)驗(yàn)，有奢華酒店品牌從業(yè)經(jīng)驗(yàn)的優(yōu)先 - Previous experience in a managerial operational accounting role 有財(cái)務(wù)管理經(jīng)驗(yàn)? - Good communicator 良好的溝通技巧? - Able to work independently and supervise the whole accounting department 能獨(dú)立管理財(cái)務(wù)部工作? - Excellent oral and written English skills, including strong reading comprehension, with proficiency in Mandarin 良好的英語口語、閱讀和寫作能力，會(huì)說普通話? - Able to handle other laws, insurance, banking and taxation issues 能處理法律、保險(xiǎn)、銀行及稅收事宜

【崗位職責(zé)】 1、 負(fù)責(zé)市場開發(fā)、客戶維護(hù)和銷售管理等工作； 2、負(fù)責(zé)產(chǎn)品宣傳、推廣和銷售，完成銷售的任務(wù)指標(biāo)； 3、制定自己的銷售計(jì)劃，并按計(jì)劃拜訪客戶和開發(fā)新客戶； 4、搜集與尋找客戶資料，建立客戶檔案； 5、協(xié)助銷售主管制定銷售策略、銷售計(jì)劃，以及量化銷售目標(biāo)； 6、半年以上B端銷售經(jīng)驗(yàn)或者有新媒體運(yùn)營方面經(jīng)驗(yàn)優(yōu)先； 7、做好銷售合同的簽訂、履行與管理等相關(guān)工作，以及協(xié)調(diào)處理各類市場問題； 8、匯總與協(xié)調(diào)貨源需求計(jì)劃，以及制定貨源調(diào)配計(jì)劃； 9、更新產(chǎn)品資料，整理歸檔； 10、有較好的語言溝通能力。 【崗位要求】 1、對銷售工作有較高的熱情，熱愛銷售； 2、具備較強(qiáng)的學(xué)習(xí)能力和優(yōu)秀的溝通能力； 3、性格堅(jiān)韌，思維敏捷，具備良好的應(yīng)變能力和承壓能力； 4、具有銷售經(jīng)驗(yàn)者優(yōu)先；

Maintain the Friendly and Efficient Service in Front Desk 保持友善和高效前臺服務(wù) ? ·???????? Co-ordinate all arrivals and departures, monitoring waiting times, always keeping every guest informed and ensuring that they are as comfortable as possible. Meet and greet VIP guests. 協(xié)調(diào)所有入住和離店的辦理，關(guān)注客人等房時(shí)間，保持客人被告知各種狀況并確保每一位客人盡可能的舒適和滿意。接待貴賓。 ·???????? Ensure LQA standards are implemented and delivered to every guest. 掌握LQA在對客服務(wù)中被遵守和執(zhí)行。 ·???????? Handles guest and Heartiest enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. 禮貌且高效地處理客人及心藝家的要求，遇到投訴或問題，如不能馬上找到解決辦法，要向上級報(bào)告。 ·???????? Ensures the receptionist operate with suitable sales attitude, and that all Heartiests are aware of the Hotel’s facilities, services and focal selling points to professional present to guest at every appropriate opportunity. 確保前臺接待都有很好的銷售意識，并熟知酒店的設(shè)施、服務(wù)和賣點(diǎn)，并在合適的機(jī)會(huì)以專業(yè)的態(tài)度展現(xiàn)給任何一個(gè)潛在的客人。 ·???????? Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination. 掌握酒店產(chǎn)品知識，確保貴賓及活動(dòng)信息的時(shí)效性和準(zhǔn)確性。 ·???????? Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners. 參與團(tuán)隊(duì)接待，檢查并確保團(tuán)隊(duì)預(yù)訂的細(xì)節(jié)達(dá)到要求，并與會(huì)議/團(tuán)隊(duì)組織者保持聯(lián)系。 ·???????? Ensure that there is adequate Heartiest coverage at the Front Desk at all times; and be present at the Front Desk whenever possible. 確保前臺隨時(shí)都有充足的人手，并隨時(shí)在前臺處理所有對客事宜。 ·???????? Ensure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Front Desk is continuously clean and tidy. 確保整個(gè)前廳部及其周邊區(qū)域，包括大堂、禮賓部和前臺區(qū)域，從始至終干凈整潔。 ·???????? Be fully competent in all reception and cashier duties, and cover all shifts if required. 完全勝任所有前臺接待職責(zé)；如需要，可以承擔(dān)所有班次的職責(zé)。 ·???????? Deal with room moves and other special guest requirements, maintain amicable and co-operative working relations with all other departments, and ensure seamless communication. 處理諸如換房等客人特殊訴求，與其他部門保持友好合作的工作關(guān)系，以確保溝通順暢。 ·???????? Follow up on cancellations and no shows and late charge when appropriate. 適時(shí)跟進(jìn)預(yù)訂取消、預(yù)訂未到及延時(shí)收款等相關(guān)事宜。 ·???????? Liaise with Concierge to ensure swift baggage dispatch and collection. 與禮賓部保持溝通以確保迅捷的行李送達(dá)和收取。 ·???????? Ensure enough supplies of all stationary items are in storage. 確保前臺各項(xiàng)文具備品充足。 ·???????? Ensure and maintain the PSB upload is accurately. 掌握和保持前臺外事傳輸?shù)恼_性。 ·???????? Verifies that all information requested by the local police authorities are adhered to and prepared accurately. 保持嚴(yán)格遵守并實(shí)行由當(dāng)?shù)貓?zhí)法部門所要求的全部事項(xiàng)。 ·???????? Maintains information security standards compliance of Front Office at 100%. 確保所有信息安全標(biāo)準(zhǔn)都被百分之百的執(zhí)行。 ·???????? The Front Office Supervisor may be required to carry out other duties, directed by the Assistant Front Office Manager. 根據(jù)前廳部副經(jīng)理指導(dǎo)，前臺主管可能被要求執(zhí)行其他職責(zé)。 ·???????? The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，該部門有權(quán)更改或補(bǔ)充該職位描述。 ·???????? Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的職責(zé)和被指派的職責(zé)。 ? Provide Guests’ Experiences that Exceed Guests’ Expectations 為客人帶來超越期待的入住體驗(yàn) ? ·???????? Leads the Front Desk shift to personalize the guest arrival/departure experience. 帶領(lǐng)前臺每個(gè)班次為客人提供個(gè)性化的到店及離店體驗(yàn)。 ·???????? Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays. 預(yù)知客人需求，收集客人喜好，并確保這些需求和喜好在客人入住期間會(huì)被一直滿足。 ·???????? Full utilization of all kinds of systems to embrace guest experience. 充分利用各類酒店管理系統(tǒng)和軟件以提高賓客體驗(yàn)。 ·???????? Accuracy in link of reservations requirement to room allocation/guest needs. 根據(jù)預(yù)訂信息準(zhǔn)確地為客人安排房間及滿足合理需求。 ·???????? Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment. 尋求客人滿意度反饋，并根據(jù)我們的使命宣言和人才賦權(quán)的理念來解決問題。 ·???????? Focuses on the stay experience for ALL members. 致力于提升雅高心悅界會(huì)員的入住體驗(yàn)。 ? Supervision of Front Desk Team 督導(dǎo)前臺團(tuán)隊(duì) ? ·???????? Supervise Receptionists, assisting them with issues that may arise and ensuring that all tasks are completed up to standards. 督導(dǎo)前臺接待，協(xié)助其處理相關(guān)事宜，并確保所有任務(wù)都按照品牌標(biāo)準(zhǔn)完成。 ·???????? Responsible for guide and tracing the Front Desk team to complete daily up-selling and ALL member enrollment target. 負(fù)責(zé)引導(dǎo)和跟蹤前臺團(tuán)隊(duì)完成前臺房間銷售升級和雅高心悅界會(huì)員招募計(jì)劃的每日目標(biāo)。 ·???????? Implement all Front Desk Policies and Procedures are adhered. 執(zhí)行前臺各項(xiàng)政策與程序都被嚴(yán)格執(zhí)行。 ·???????? Conduct a handover at the end of each shift with relieving Heartiest, informing them of any special requirements or problems. 在每個(gè)班次結(jié)束之后都與同事進(jìn)行交接，確保其知曉任何特殊需求和問題。 ·???????? To be responsible for identifying any training needs of Front Desk colleagues and communicating these to the Front Office Training Manager and Assistant Front Office Manager. 負(fù)責(zé)確認(rèn)前臺同事的培訓(xùn)需求，并將其轉(zhuǎn)述給部門培訓(xùn)師和前廳部副經(jīng)理。 ·???????? Adheres to and promotes the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures. 執(zhí)行健康與安全政策，以確保安全的工作環(huán)境；同時(shí)確保所有同事都熟悉了解安全及緊急程序。 ·???????? Ensure all accounting procedures are adhered to throughout the department. 保證所有財(cái)務(wù)制度在部門內(nèi)被嚴(yán)格執(zhí)行。 ·???????? Liaison between Front Office departments and rest of hotel effective for guest experience. 在前廳部與酒店其他部門之間有效的溝通來提高賓客體驗(yàn)。 ·???????? Carry out disciplinary actions in line with hotel procedures. 按照酒店規(guī)章制度對不合適的行為采取相應(yīng)措施。 ? Involvement in Wider Job Function Actions/Relationships 進(jìn)一步拓展工作職能 ? ·???????? Initiate action to correct a hazardous situation and notify ERT of potential dangers. 在發(fā)現(xiàn)安全隱患時(shí)采取行動(dòng)并通知危機(jī)處置團(tuán)隊(duì)。 ·???????? Check the next day’s arrivals correspondence, confirming car- and restaurant-bookings. Ensure that all guest needs are dealt with satisfactory. 檢查次日到店情況，確認(rèn)車輛、用餐等預(yù)訂情況。確保所有客人需求都被滿意的處理。 ·???????? Guide and encourage the Front Desk Team to be improve the service attitude and efficient. 引導(dǎo)和激勵(lì)心藝家工作態(tài)度和效率。 ·???????? Attend any courses Management may deem beneficial. 參與任何管理層認(rèn)為有益于工作的培訓(xùn)。 ? Main Complexity/Critical Issues In The Job主要復(fù)雜/關(guān)鍵工作事項(xiàng) ? ·???????? Efficiency of check in/check out process, accuracy in retrieval of guest data and billing. 確保入住及離店手續(xù)的效率性，確保客人信息與賬目的準(zhǔn)確性。 ·???????? Management of the guest service experience / personalization. 確保個(gè)性化服務(wù)以提升客人體驗(yàn) ·???????? Ensure the credit card date safety & guest information data safety. 保證信用卡信息安全及客人信息安全。 ·???????? Ensures high standards of personal presentation & grooming. 確保始終都有高標(biāo)準(zhǔn)的個(gè)人形象和儀容儀表。

【崗位職責(zé)】 1、負(fù)責(zé)酒店內(nèi)所有弱電系統(tǒng)的日常維護(hù)、檢修及故障排除，包括但不限于網(wǎng)絡(luò)系統(tǒng)、電話系統(tǒng)、監(jiān)控系統(tǒng)、門禁系統(tǒng)、消防報(bào)警系統(tǒng)等。 2、定期巡檢弱電設(shè)備，確保其正常運(yùn)行，及時(shí)發(fā)現(xiàn)并處理潛在問題，保障酒店運(yùn)營不受影響。 3、配合其他部門完成弱電系統(tǒng)的安裝、調(diào)試及升級工作，確保新設(shè)備或系統(tǒng)的順利投入使用。 4、根據(jù)酒店需求，協(xié)助制定弱電設(shè)備的維護(hù)計(jì)劃，并嚴(yán)格執(zhí)行，延長設(shè)備使用壽命。 5、負(fù)責(zé)弱電系統(tǒng)相關(guān)技術(shù)文檔的整理與更新，確保資料完整、準(zhǔn)確。 6、快速響應(yīng)突發(fā)弱電故障，提供24小時(shí)緊急支持服務(wù)，確保問題及時(shí)解決。 【崗位要求】 1、具備弱電系統(tǒng)相關(guān)基礎(chǔ)知識，熟悉常見弱電設(shè)備的操作與維護(hù)，如網(wǎng)絡(luò)交換機(jī)、監(jiān)控?cái)z像頭、門禁控制器等。 2、具備較強(qiáng)的動(dòng)手能力和問題解決能力，能獨(dú)立完成弱電設(shè)備的檢修與故障排查。 3、工作認(rèn)真負(fù)責(zé)，注重細(xì)節(jié)，能夠承受一定的工作壓力，適應(yīng)輪班或緊急加班需求。 4、具備良好的團(tuán)隊(duì)合作意識，能夠與其他部門有效溝通，協(xié)同完成工作任務(wù)。 5、持有相關(guān)弱電或電工證書者優(yōu)先，無經(jīng)驗(yàn)者可提供崗前培訓(xùn)。 6、身體健康，無不良嗜好，能適應(yīng)酒店行業(yè)的工作環(huán)境。

1.Maintain and Manage the Daily Lobby Operations. 維護(hù)和管理大堂日常運(yùn)營。 2.Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest. 進(jìn)行每日巡視以確保LQA在對客服務(wù)中被遵守和執(zhí)行。 3.Attends to referred and handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to next level supervisor for necessary action and assure follow up with guests. 主動(dòng)關(guān)注并禮貌高效的處理客人的要求及投訴，需要時(shí)要向上一級主管匯報(bào)，并且確保及時(shí)跟進(jìn)。 4. Ensure loyalty/VIP procedures are being met or exceeded on a daily basis for all loyalty /VIP guests. 確保對所有忠實(shí)會(huì)員和貴賓都執(zhí)行其相關(guān)接待程序和標(biāo)準(zhǔn)。 5.Detailed hotel product knowledge, update with VIP arrivals & events within the hotel and the destination. 明晰酒店產(chǎn)品知識，確保貴賓及活動(dòng)信息的時(shí)效性和準(zhǔn)確性。 6. Presence in the lobby area all the time, support Front Desk or Concierge operation initiatively, and ensure both colleagues and facilities/equipment are in good condition. 工作期間保持在大堂區(qū)域巡視，主動(dòng)協(xié)助前臺和禮賓部的日常運(yùn)營，并確保所有同事和運(yùn)營設(shè)備的工作狀態(tài)良好。 7. Ensure cleanliness, atmosphere and appearance of lobby and related areas. 確保大堂及相關(guān)區(qū)域的清潔、氛圍和外觀符合品牌標(biāo)準(zhǔn)。 8.Check potential room revenue for any discrepancies and do necessary corrections. 檢查有可能產(chǎn)生的任何房費(fèi)差異，并跟進(jìn)解決。 9.To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and auctioned. 與上一個(gè)班次進(jìn)行完整而準(zhǔn)確的交接，以確保所有待跟進(jìn)事項(xiàng)都被記錄和解決。 10.To ensure that an accurate Service Center and Department guest logbook, providing a written log of the day’s guest related issues, is maintained to report to General Manager and Executive Team. 確?？倷C(jī)和部門日志的準(zhǔn)確性，將當(dāng)日發(fā)生的與客人相關(guān)的時(shí)間整理并記錄，并將值班經(jīng)理日志每日發(fā)送給總經(jīng)理和行政團(tuán)隊(duì)。 11. Adheres to promote the health & safety policies to ensure a safe work environment. ?Knowledgeable for all safety & emergency procedures, and act as key contact personnel of Emergency Response Team during certain situation. 堅(jiān)持并推行健康與安全政策，以確保安全的工作環(huán)境；熟悉掌握安全及緊急程序， 并在危機(jī)情況作為危機(jī)處置小組的主要聯(lián)絡(luò)人參與危機(jī)處理。 12. Verifies that all information requested by the local police authorities are adhered to and prepared accurately. 確保由當(dāng)?shù)貓?zhí)法部門所要求的全部事項(xiàng)都被嚴(yán)格遵守并實(shí)行。 13.? Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays. 預(yù)知客人需求，收集客人喜好，并確保這些需求和喜好在客人入住期間會(huì)被一直滿足。 14.?Full utilization of all kinds of systems to embrace guest experience. 充分利用各類酒店管理系統(tǒng)和軟件以提高賓客體驗(yàn)。 15. Accuracy in link of reservations requirement to room allocation/guest needs. 根據(jù)預(yù)訂信息準(zhǔn)確地為客人安排房間及滿足合理需求。 16. Liaison between Front Office departments and rest of hotel effective for guest experience. 在前廳部與酒店其他部門之間有效的溝通來提高賓客體驗(yàn)。 17. Focuses on the stay experience for ALL members. 致力于提升雅高心悅界會(huì)員的入住體驗(yàn)。

【崗位職責(zé)】 1、按照品牌標(biāo)準(zhǔn)，完成籌備期及日常運(yùn)營期的宣傳資料及相關(guān)產(chǎn)品的設(shè)計(jì)制作。 2、配合酒店市場推廣活動(dòng)的策劃和執(zhí)行工作。 3、確保酒店所有的印刷品符合品牌標(biāo)準(zhǔn)。 4、管理酒店圖像數(shù)據(jù)庫包括官方酒店照片和活動(dòng)照片等，用于酒店推廣。 5、在需要時(shí)協(xié)調(diào)酒店攝影和攝像。 【崗位要求】 1、專科以上學(xué)歷，美術(shù)/廣告設(shè)計(jì)及相關(guān)專業(yè)。 2、2年以上奢華品牌酒店同等崗位工作經(jīng)驗(yàn)，有扎實(shí)的美術(shù)功底、良好的創(chuàng)新思維和理解能力； 3、熟練使用常用設(shè)計(jì)軟件，熟悉攝影和攝像最佳；

【崗位職責(zé)】 1、全面負(fù)責(zé)酒店日常運(yùn)營管理工作，包括前臺接待、客房服務(wù)、餐飲服務(wù)等環(huán)節(jié)的統(tǒng)籌協(xié)調(diào)2、制定并執(zhí)行民宿運(yùn)營標(biāo)準(zhǔn)和服務(wù)流程，監(jiān)督各部門服務(wù)質(zhì)量，確?？蛻魸M意度 3、負(fù)責(zé)酒店員工排班、培訓(xùn)及績效考核，打造高效服務(wù)團(tuán)隊(duì) 4、控制運(yùn)營成本，做好物資采購及庫存管理，定期分析經(jīng)營數(shù)據(jù)并提出優(yōu)化方案 5、處理客戶投訴及突發(fā)事件，維護(hù)民宿品牌形象 6、策劃并執(zhí)行營銷推廣活動(dòng)，提升民宿入住率及二次消費(fèi)轉(zhuǎn)化7、保持與周邊景區(qū)、旅行社等合作伙伴的良好關(guān)系，拓展業(yè)務(wù)渠道 【崗位要求】 1、3年以上酒店/民宿行業(yè)管理經(jīng)驗(yàn)，有獨(dú)立運(yùn)營20間客房以上住宿單位經(jīng)驗(yàn)者優(yōu)先 2、熟悉酒店前臺、客房、餐飲等各部門運(yùn)作流程及管理要點(diǎn) 3、具備優(yōu)秀的團(tuán)隊(duì)管理能力，能有效激勵(lì)員工并處理團(tuán)隊(duì)矛盾 4、較強(qiáng)的成本意識和數(shù)據(jù)分析能力，熟練使用酒店管理系統(tǒng) 5、出色的客戶服務(wù)意識和危機(jī)處理能力，能妥善應(yīng)對各類突發(fā)事件 6、熱愛民宿行業(yè)，對大理本地文化及旅游市場有深入了解者更佳 7、能適應(yīng)彈性工作時(shí)間，具備較強(qiáng)的工作抗壓能力

工作職責(zé)：? 1、結(jié)合公司業(yè)務(wù)發(fā)展需求，為公司尋找和篩選酒店管理輸出潛在項(xiàng)目和合作方；主要拓展格蘭云天·閱品牌酒店。 2、深度挖掘市場潛在資源，重點(diǎn)負(fù)責(zé)業(yè)務(wù)開發(fā)城市及周邊區(qū)域內(nèi)渠道布局的規(guī)劃并積極拓展。 3、收集并掌握酒店行業(yè)政策、市場動(dòng)向，制定項(xiàng)目拓展策略，定期提交年、季、月度的業(yè)績完成情況分析。 4、跟進(jìn)合作項(xiàng)目，開展項(xiàng)目考察、項(xiàng)目分析、盡職調(diào)查、風(fēng)險(xiǎn)評估，進(jìn)行市場調(diào)研分析，撰寫項(xiàng)目定位、策劃及實(shí)施方案并提出建議，為項(xiàng)目開發(fā)和運(yùn)營管控提供決策支持。 5、實(shí)施開展酒店項(xiàng)目發(fā)展工作，包括項(xiàng)目接洽、業(yè)主溝通、項(xiàng)目調(diào)研、價(jià)值判斷、合同簽約跟進(jìn)等，負(fù)責(zé)合作項(xiàng)目開發(fā)、洽談及合同簽訂工作，負(fù)責(zé)業(yè)主溝通工作和關(guān)系維護(hù)。 6、從簽約完成到開業(yè)前全程的跟進(jìn)及內(nèi)外協(xié)作，確保業(yè)務(wù)順暢開展；與業(yè)主方代表/投資人保持良好溝通。 任職資格：? 1、本科以上學(xué)歷優(yōu)先；? 2、豐富的酒店項(xiàng)目資源和人脈關(guān)系；? 3、熟悉酒店行業(yè)，具備大型酒店集團(tuán)/酒店管理公司項(xiàng)目拓展、業(yè)務(wù)發(fā)展崗位經(jīng)驗(yàn)為佳；? 4、熟悉品牌管理輸出的工作流程及相關(guān)知識，熟知相關(guān)政策法規(guī)；? 5、良好的表達(dá)能力、溝通協(xié)調(diào)能力、學(xué)習(xí)能力、執(zhí)行力，強(qiáng)烈的責(zé)任心和抗壓能力。

【崗位職責(zé)】 1、全面負(fù)責(zé)酒店日常運(yùn)營管理工作，制定并執(zhí)行酒店經(jīng)營策略，確保酒店服務(wù)質(zhì)量和運(yùn)營效率； 2、監(jiān)督各部門工作，包括前臺、客房、餐飲等，協(xié)調(diào)解決運(yùn)營中的問題，提升客戶滿意度； 3、制定并落實(shí)酒店管理制度和服務(wù)標(biāo)準(zhǔn)，優(yōu)化工作流程，提高團(tuán)隊(duì)執(zhí)行力和服務(wù)質(zhì)量； 4、負(fù)責(zé)酒店成本控制及預(yù)算管理，分析經(jīng)營數(shù)據(jù)，提出改進(jìn)措施，確保酒店盈利目標(biāo)達(dá)成； 5、處理客戶投訴及突發(fā)事件，維護(hù)酒店品牌形象，建立良好的客戶關(guān)系； 6、負(fù)責(zé)員工招聘、培訓(xùn)、考核及團(tuán)隊(duì)建設(shè)，提升員工專業(yè)素養(yǎng)和服務(wù)意識； 7、與當(dāng)?shù)卣?、行業(yè)協(xié)會(huì)及合作伙伴保持良好溝通，拓展業(yè)務(wù)合作機(jī)會(huì)。 【崗位要求】 1、3年以上酒店管理相關(guān)工作經(jīng)驗(yàn)，有獨(dú)立管理酒店或部門經(jīng)驗(yàn)者優(yōu)先； 2、熟悉酒店運(yùn)營流程及行業(yè)標(biāo)準(zhǔn)，具備較強(qiáng)的市場分析及經(jīng)營策劃能力； 3、優(yōu)秀的團(tuán)隊(duì)管理能力，能夠有效激勵(lì)員工并提升團(tuán)隊(duì)凝聚力； 4、具備較強(qiáng)的溝通協(xié)調(diào)能力及突發(fā)事件處理能力，責(zé)任心強(qiáng)； 5、對服務(wù)行業(yè)有熱情，注重細(xì)節(jié)，能夠承受一定的工作壓力； 6、能適應(yīng)彈性工作時(shí)間，根據(jù)酒店運(yùn)營需求靈活調(diào)整工作安排。

【職責(zé)內(nèi)容】 職位描述 一、崗位職責(zé) 1.?主要負(fù)責(zé)優(yōu)勢產(chǎn)品資源引進(jìn)、營銷渠道合、作商業(yè)渠道推廣； 2.?主要負(fù)責(zé)營銷方案的起草編制、落地執(zhí)行； 3.?主要負(fù)責(zé)完成公司制定的各階段銷售計(jì)劃，總結(jié)匯報(bào)銷售工作； 4.?主要負(fù)責(zé)組建銷售團(tuán)隊(duì)、建立激勵(lì)政策； 5.?負(fù)責(zé)制定銷售團(tuán)隊(duì)工作目標(biāo)、工作計(jì)劃，跟蹤銷售任務(wù)的進(jìn)展； 6.?負(fù)責(zé)與所有外聯(lián)機(jī)構(gòu)建立良好的客戶關(guān)系； 7.?負(fù)責(zé)組織、策劃各類會(huì)議； 8.?負(fù)責(zé)考核銷售團(tuán)隊(duì)、配合人事部完成部門所有員工的績效考核。 ? 二、任職要求 1.?大專及以上學(xué)歷，有醫(yī)美行業(yè)銷售經(jīng)驗(yàn)者優(yōu)先； 2.?具備良好的銷售技巧與能力； 3.?擁有良好的溝通能力及人際交往能力； 4.?積極熱情、愛崗敬業(yè)、學(xué)習(xí)能力強(qiáng)，具有良好的抗壓能力； 5.?了解大理的醫(yī)美市場，具有當(dāng)?shù)蒯t(yī)美行業(yè)客戶資源者優(yōu)先考慮。 ? 三、薪資福利 1.?薪資構(gòu)成：固定工資+績效工資 2.?每年根據(jù)市場行情、公司業(yè)績和員工表現(xiàn)調(diào)整薪資；

崗位職責(zé)： 崗位職責(zé)： 1、負(fù)責(zé)公司平臺產(chǎn)品的銷售及推廣，不限于酒店、物業(yè)及地產(chǎn)在售產(chǎn)品； 2、根據(jù)集團(tuán)公司下達(dá)營銷計(jì)劃，完成個(gè)人銷售指標(biāo)； 3、完成市場區(qū)域商務(wù)、政務(wù)、宴會(huì)會(huì)議及旅行社板塊業(yè)務(wù)拓展，開拓新市場、發(fā)展新客戶、增加平臺產(chǎn)品銷售范圍； 4、集團(tuán)圈層客戶關(guān)系維護(hù)及資源整合，以便助力公司產(chǎn)品推廣及銷售； 5、掌握市場區(qū)域商務(wù)、散客、宴會(huì)會(huì)議、旅行社等客戶市場動(dòng)態(tài)，并負(fù)責(zé)銷售區(qū)域內(nèi)市場信息的收集及競爭對手分析； 6、與劃分區(qū)域市場客戶建立聯(lián)系，并與客戶保持良好溝通，定期拜訪客戶，了解客戶需求，提供個(gè)性化服務(wù)，確保客戶滿意度和忠誠度，并與客戶簽訂訂房協(xié)議及必要的信貸協(xié)議； 7、負(fù)責(zé)劃分區(qū)域市場客戶檔案資料的管理工作，確?？蛻粜畔⒌臏?zhǔn)確性和完整性，位后續(xù)的營銷活動(dòng)提供數(shù)據(jù)支持； 8、參與集團(tuán)品牌建設(shè)事宜，并協(xié)同公司旗下市場營銷部門完成產(chǎn)品活動(dòng)策劃，包括線上及線下推廣活動(dòng)，提交集團(tuán)及旗下公司知名度和影響力。 任職要求： 1、大專及以上學(xué)歷，市場營銷或酒店管理相關(guān)專業(yè)； 2、形象氣質(zhì)佳，談吐較好，具備良好的溝通能力和商務(wù)談判能力； 3、有酒店行業(yè)6年以上，市場營銷總監(jiān)或以上崗位2年崗位工作經(jīng)驗(yàn)； 4、熟悉高星級酒店管理運(yùn)營模式，且有一定的銷售資源，對品牌體系搭建及品宣有接觸，且擅長，對物業(yè)及地產(chǎn)有接觸及了解； 5、有自驅(qū)力，學(xué)習(xí)能力強(qiáng)，具備較強(qiáng)的抗壓能力和團(tuán)隊(duì)精神。

JOB SUMMARY As a member of the property Human Resources support staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development. Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures. CANDIDATE PROFILE Education and Experience ? High school diploma or GED; 3 years experience in the human resources, management operations, or related professional area. OR ? 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in the human resources, management operations, or related professional area. CORE WORK ACTIVITIES Managing Recruitment and Hiring Process ? Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed. ? Establishes and maintains contact with external recruitment sources. ? Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures. ? Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings. ? Oversees/monitors candidate identification and selection process. ? Provides subject matter expertise to property managers regarding selection procedures. ? Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool. ? Performs quality control on candidate identification/selection. Administering and Educating Employee Benefits ? Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors. ? Prepares, audits and distributes unemployment claim activity reports to property management. ? Attends unemployment hearings and ensures property is properly represented. ? Ensures that department has the available resources on hand to administer employee. Managing Employee Development ? Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. ? Ensures employees are cross-trained to support successful daily operations. ? Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate. ? Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture. ? Ensures attendance by all new hires and participation of the leadership team in training programs ? Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job. Maintaining Employee Relations ? Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings). ? Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action. ? Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner ? Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources. ? Partners with Loss Prevention to conduct employee accident investigations, as necessary. ? Communicates performance expectations in accordance with job descriptions for each position. Managing Legal and Compliance Practices ? Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time. ? Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act. ? Ensures medical records are maintained in a separate, secure and confidential medical file. ? Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable). ? Communicates property rules and regulations via the employee handbook. ? Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc. ? Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims. ? Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity. ? Manages Workers Compensation claims to ensure appropriate employee care and manage costs. ? Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications). Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

What will I be doing? The cluster DOF role is responsible for the supervision and day to day control of the Finance Department of covered hotels, including but not limited to the timely delivery of financial statements and reports and controlling all assets of the hotel. People Management ? Supervises the Team Member (Team Management) ? Team Development (Mentoring; Training/Guiding) ? Recruitment Reporting & Financial Analysis ? Produces internal financial reports in an accurate and timely manner for the daily work of the Management Team (Month-end Report & Owner Report) ? Is responsible for budgeting and forecasting of annual profit, capital, cash, and other short-term plans ? Review/Implement Finance policies, procedures, and operating guidelines Control & Commercial Awareness: ? Miscellaneous Requests/Activities (Insurance claims; submissions to government agencies; outsourcing contracts/services) ? Operational related investigations/reviews ? Preparation & adherence to External Audits; Internal Audits & any other Audit by local government agencies Direct reports ? Onsite Accountant What are we looking for? To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: ?University Preferred Commerce Degree in Accounting and Management ? At least 2 years of working experience as Financial Manager or higher position in the hospitality industry ? Previous experience in a managerial operational accounting role ? Fluent in written and spoken English ? Good relationship with the local bank and government agencies ? Thorough knowledge of federal, state and local laws ? Proficient in Microsoft Office applications ? Ability to lead, to provide guidance and to develop team member ? Ability to train, motivate, evaluate, mentor and direct associates and managers to meet desired ends ? A resourceful individual who is creative and able to maintain flexibility ? Line operations management and labor related experience preferred

崗位職責(zé)： 1、?根據(jù)酒店近期和遠(yuǎn)期經(jīng)營目標(biāo)，結(jié)合市場情況，負(fù)責(zé)制定酒店年度市場計(jì)劃及營業(yè)目標(biāo)。 2、 研究和掌握國內(nèi)外旅游市場的動(dòng)態(tài)和顧客的潛在需求，匯集整理對外銷售策略，定期向總經(jīng)理提交書面報(bào)告。 3、 保持同旅游管理部門、旅行社、航空公司、鐵路客運(yùn)站及駐本地外國商社、辦事處、政府外事部門的密切聯(lián)系，并同各客戶間建立長期穩(wěn)定的良好合作關(guān)系。 4、?負(fù)責(zé)酒店的宣傳推廣工作，積極參與酒店產(chǎn)品的更新改造和組合開發(fā)，提高酒店的聲譽(yù)和影響力。 5、 指導(dǎo)酒店對內(nèi)、對外的各種廣告活動(dòng)，制定酒店短期和長期的宣傳推廣計(jì)劃，并經(jīng)總經(jīng)理審批后執(zhí)行。 6、 與各部門建立良好的內(nèi)部協(xié)作關(guān)系，廣泛聽取客戶意見，處理重大投訴，以確保營業(yè)計(jì)劃的實(shí)施和落實(shí)。 7、?選擇并培訓(xùn)不同年齡和不同層次的酒店銷售隊(duì)伍，指導(dǎo)銷售人員不斷學(xué)習(xí)，更新專業(yè)知識，提高推銷技巧，以適應(yīng)市場的變化。 8、?定期對下屬人員進(jìn)行績效評估，按照公司的獎(jiǎng)懲制度進(jìn)行獎(jiǎng)懲，不斷提高人員的思想素質(zhì)，專業(yè)技能，組織活動(dòng)能力和開拓進(jìn)取精神，培養(yǎng)銷售人員的高度責(zé)任感。審閱每天業(yè)務(wù)報(bào)表、了解當(dāng)天出租率和VIP接待情況，檢查各部門接待VIP情況，按規(guī)定要求接待好VIP。 9、?向總經(jīng)理提交參加重要銷售活動(dòng)和公關(guān)活動(dòng)的計(jì)劃、經(jīng)總經(jīng)理審批后，組織有關(guān)人員準(zhǔn)備宣傳資料，制定行動(dòng)方案以進(jìn)一步加以推廣。 任職要求： 1、具有酒店銷售管理，商業(yè)管理或相關(guān)的學(xué)士學(xué)位； 2、擁有8年酒店銷售工作經(jīng)驗(yàn)，包括3年管理經(jīng)驗(yàn)，或與此相當(dāng)?shù)慕逃凸ぷ鹘?jīng)驗(yàn)結(jié)合的背景； 3、熟知銷售系統(tǒng)并具有良好的溝通能力；卓越的領(lǐng)導(dǎo)能力，善于管理并激勵(lì)員工； 4、在預(yù)測及預(yù)算方面有較強(qiáng)的財(cái)務(wù)能力；在需要時(shí)顯示良好的判斷能力。

[崗位職責(zé)] 1、負(fù)責(zé)客房部的整體經(jīng)營和運(yùn)作;分配督導(dǎo)員工工作，制定工作計(jì)劃； 2、確保部門成本及各項(xiàng)費(fèi)用，得以良好的控制； 3、根據(jù)酒店的運(yùn)營標(biāo)準(zhǔn)，隨時(shí)對房間和設(shè)施設(shè)備及各項(xiàng)物品進(jìn)行檢查； 4、制定部門的年度預(yù)算，并確保部門的經(jīng)營費(fèi)用控制在預(yù)算之內(nèi)； 5、檢查客房部的設(shè)施和管理，抽查及提升本部門整體工作質(zhì)量及工作效率； 6、組織編制部門工作程序及工作考評； 7、根據(jù)酒店總體經(jīng)營目標(biāo)，努力地提高客房、洗衣房收入和客房出租率。 [崗位要求] 1、大學(xué)?？埔陨蠈W(xué)歷或同等以上學(xué)歷。 2、有3年以上同星級客房管理工作經(jīng)驗(yàn)。 3、熟悉客房部專業(yè)知識，熟練使用電腦，持有客房部經(jīng)理上崗證或資格證書。 4、具有組織協(xié)調(diào)能力、應(yīng)變能力、經(jīng)營能力以及文字表達(dá)能力和信息管理能力。

領(lǐng)導(dǎo)和管理與銷售相關(guān)的所有日?；顒?dòng),專注于建立長期的、有價(jià)值的客戶關(guān)系以完成酒店銷售目標(biāo)。完成個(gè)人銷售目標(biāo)并作出直接的銷售目標(biāo)的報(bào)告。 【崗位職責(zé)】 1、協(xié)助制定和執(zhí)行銷售策略，和管理層一起創(chuàng)建和實(shí)現(xiàn)銷售計(jì)劃根據(jù)收益、客戶和市場區(qū)域。 2、協(xié)助內(nèi)外部的促銷計(jì)劃的制定和實(shí)施。 3、收益最大化，提供積極和正面的領(lǐng)導(dǎo)確保潛在收益的最大化（例如：制定個(gè)人銷售計(jì)劃）。 4、為銷售團(tuán)隊(duì)的成員制定銷售目標(biāo)。 5、管理銷售活動(dòng)，和銷售團(tuán)隊(duì)的成員一起參與銷售發(fā)掘新的客戶或熟悉客戶。 6、根據(jù)市場變化趨勢，尋找競爭優(yōu)勢，提高市場份額。 7、分析和報(bào)告銷售及財(cái)務(wù)的數(shù)據(jù)，通過銷售系統(tǒng)和市場策略來分析市場信息來完成酒店房間和餐飲的收入，回顧和識別銷售和餐飲方面的客人滿意度的結(jié)果并提高。 8、與酒店的銷售渠道合作（例如：宴會(huì)預(yù)訂、市場銷售，客服中心等）確保酒店的需求和銷售業(yè)績雙倍的完成。 【崗位要求】 1、2年以上同等崗位工作經(jīng)驗(yàn)，熟悉云南、昆明、麗江、西雙版納的市場營銷情況；具有萬豪集團(tuán)同等崗位工作經(jīng)驗(yàn)最佳。 2、工商管理、市場營銷、酒店和餐飲管理等相關(guān)專業(yè)畢業(yè)。 3、溝通能力強(qiáng)，根據(jù)客戶需求的理解和集團(tuán)、酒店的要求維護(hù)和發(fā)展其良好的關(guān)系。

崗位職責(zé)： 1、建立健全酒店會(huì)計(jì)核算制度，檢查會(huì)計(jì)制度的執(zhí)行情況，對會(huì)計(jì)核算工作的質(zhì)量進(jìn)行監(jiān)督。 2、建立健全酒店財(cái)務(wù)管理制度，完善財(cái)務(wù)監(jiān)督機(jī)制，檢查酒店執(zhí)行國家財(cái)經(jīng)法律法規(guī)、制度及遵守財(cái)經(jīng)紀(jì)律情況，對財(cái)務(wù)活動(dòng)的合法性進(jìn)行監(jiān)督。 3、審核酒店擬訂的年度財(cái)務(wù)預(yù)、決算方案資金使用和調(diào)度計(jì)劃，籌資、融資和投資計(jì)劃，利潤分配或彌補(bǔ)虧損方案。 4、對酒店產(chǎn)權(quán)轉(zhuǎn)變、資產(chǎn)核銷、資產(chǎn)重組對外投資、債務(wù)擔(dān)保、資產(chǎn)抵押等重大財(cái)務(wù)活動(dòng)的決策程序和實(shí)施執(zhí)行情況進(jìn)行監(jiān)督。 5、審核酒店財(cái)務(wù)報(bào)告，評價(jià)和報(bào)告其經(jīng)營管理業(yè)績。與酒店總經(jīng)理一起，共同對財(cái)務(wù)報(bào)表和報(bào)告的質(zhì)量負(fù)責(zé)。 6、與酒店總經(jīng)理聯(lián)合審批規(guī)定限額范圍內(nèi)的公司經(jīng)營性、融資性、投資性(對外、對外)支出;對酒店授權(quán)范圍內(nèi)的貸款擔(dān)保事項(xiàng)負(fù)責(zé)。 崗位要求 1、財(cái)務(wù)管理、會(huì)計(jì)、金融相關(guān)專業(yè)、大專及以上學(xué)歷 2、具有8年酒店行業(yè)財(cái)務(wù)工作經(jīng)驗(yàn)，2年以上財(cái)務(wù)經(jīng)理崗位工作經(jīng)驗(yàn)，星級酒店工作背景，國際聯(lián)號品牌酒店經(jīng)驗(yàn)優(yōu)先 3、通曉財(cái)務(wù)、會(huì)計(jì)、金融、稅務(wù)知識、掌握法律相關(guān)知識，具備基本計(jì)算機(jī)應(yīng)用知識 4、熟練運(yùn)用會(huì)計(jì)電算化，熟練使用涉及酒店財(cái)務(wù)軟件 5、具有一定的外部關(guān)系協(xié)調(diào)和統(tǒng)籌管理能力，良好的團(tuán)隊(duì)領(lǐng)導(dǎo)力、協(xié)作能力

Role Purpose As General Manager?you will manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and?brand within the local area.? ? Your Day to Day People? Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy. Develop, implement and monitor team member succession planning to ensure future bench strength. Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance. Oversee HR related actions in accordance with company rules and policies. Guest Experience Demonstrate brand citizenship by maintaining compliance with all required brand and service standards. Drive improvement in guest?satisfaction goals.? Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations. Speak to guests – ask for their feedback and build relationships. Financial Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets. Analyse financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximise market share.? Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position.? Responsible Business Ensure a safe and secure environment for guests, colleagues and hotel assets.? Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organisations, activities and businesses. Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint. Perform other duties as assigned. May also serve as manager on duty. ? What We Need from You Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration. Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience. Experience required may vary based on size and complexity of operation. Must speak fluent English and preferably to able to converse in local language.