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Job overview職位概述 Maximize all revenues to and for the Hotel, including but not limited to Room and Banquet/Catering Revenues.? Lead cross functional decision making of all revenue generating departments including Sales and Marketing, Rooms and Food and Beverage departments. Manage all aspects of competitor intelligence; pricing; management of room inventory, and/or the yield hurdle points; distribution channels, market segment mix; acceptance/denial of major group bookings.? Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos. 評(píng)估酒店的所有收入，除了對(duì)客房的收入評(píng)估以外， 另外還要對(duì)酒店的宴會(huì)收入進(jìn)行評(píng)估。 領(lǐng)導(dǎo)所有收入部門達(dá)到酒店預(yù)算， 收入部門包括市場(chǎng)銷售部、客房和餐飲部；并對(duì)其它同行酒店的策劃，價(jià)錢，房間數(shù)量的管理，最低售價(jià)，銷售渠道，市場(chǎng)分類， 接受和拒絕團(tuán)隊(duì)訂房等進(jìn)行分析，從而令酒店達(dá)到最好的收益；并發(fā)揚(yáng)工作文化的五個(gè)核心價(jià)值:信任,誠(chéng)實(shí),尊重,團(tuán)隊(duì)和為集團(tuán)品牌服務(wù)。 Duties and Responsibilities工作職責(zé) 按時(shí)完成部門的年度預(yù)算計(jì)劃和指標(biāo)，并協(xié)助其它相關(guān)部門按時(shí)完成。 Provide tactical information and make recommendations to Executive team for the strategic business plan.提交策略計(jì)劃和建議給行政部門作經(jīng)營(yíng)戰(zhàn)略計(jì)劃的參考。 Manage departmental expenses.管理部門的支出。 Regularly review expenses against departmental budget.經(jīng)常關(guān)注部門超出預(yù)算的費(fèi)用。 Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information.與酒店的相關(guān)部門對(duì)有興趣的議題進(jìn)行討論,并且使你的信息保持更新.包括政府機(jī)關(guān)相關(guān)信息。 Demonstrates an understanding of competitors’ major strengths and weaknesses.對(duì)競(jìng)爭(zhēng)對(duì)手的優(yōu)勢(shì)和弱勢(shì)有一定了解。 Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations.建立和分析影響業(yè)績(jī)的主要因素， 從而管理酒店，在做任何決策和建議之前要始終如一地考慮對(duì)酒店財(cái)務(wù)上的影響。 Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable.具有廣泛的知識(shí)面，懂得如何使酒店運(yùn)行良好，重點(diǎn)關(guān)注那些能保證酒店取得成功并能取得利潤(rùn)的主要因素。 Understand the composition of hotel profitability, and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation.清楚了解其它同行酒店的收益和市場(chǎng)需要來(lái)評(píng)估未來(lái)酒店價(jià)錢。 Monitor competitor pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the Revenue Room Task force in relation to the hotel’s pricing and market mix strategy.和其它收入部門分享競(jìng)爭(zhēng)者的售價(jià)， 清楚了解本地市場(chǎng)的動(dòng)態(tài)和需求，并在創(chuàng)收室 根據(jù)需要推薦合適的銷售價(jià)格和市場(chǎng)策略。 Facilitate the Revenue Room Meeting (which the GM chairs) and generates reports and analyses needed for these meetings, displaying key facts/trends etc., on the revenue room walls.推動(dòng)創(chuàng)收會(huì)議（總經(jīng)理主講）并提供相關(guān)的報(bào)告和分析會(huì)議的需求；在創(chuàng)收室的白板上展示主要的業(yè)績(jī)和未來(lái)趨勢(shì)的相關(guān)數(shù)字。 Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings.?根據(jù)對(duì)過(guò)往數(shù)據(jù)和現(xiàn)時(shí)所擁有的預(yù)訂的分析，監(jiān)督和確定高需求時(shí)段的會(huì)議場(chǎng)地的分配及客房和餐飲的銷售。 Approve and/or implement sell strategies for all group proposals above 9 rooms on any one night, and collaborates with DOSM on setting group and conference rates.對(duì)9間房以上的團(tuán)隊(duì)訂房進(jìn)行審核和執(zhí)行相應(yīng)的銷售策略，并與市場(chǎng)銷售總監(jiān)一起制定團(tuán)隊(duì)的售價(jià)。 Manage use of revenue systems on a daily basis. This includes the responsibility for any manipulation of the yield hurdle points and daily inventory balancing where appropriate. Where a yield management system is not installed this includes responsibility for opening or closing Holidex Plus.每天管理和應(yīng)用營(yíng)收系統(tǒng)，這些包括最低賣價(jià)的制定和每天房間總量在不同系統(tǒng)的平行和分配。 Manage all channels (CRO, GDS, Internet direct and indirect) including but not limited to room types and sell strategy.? Responsible for ensuring compliance with the Lowest Internet Rate Guarantee and managing third party distributors in compliance with IHG standards and rules.了解和管理所有的訂房渠道（包括訂房中心， 全球分銷系統(tǒng)，直接或間接網(wǎng)上預(yù)訂）包括房間種類和銷售策略。并負(fù)責(zé)確保擔(dān)保網(wǎng)絡(luò)最低預(yù)訂價(jià)和第三方網(wǎng)絡(luò)訂房?jī)r(jià)格符合洲際酒店集團(tuán)的標(biāo)準(zhǔn)和規(guī)則。 Guardian of SBRP. Ensure compliance with all SBRP rules and standard processes. Provide input to the annual budget process on all revenue aspects of the business. Provides medium-term revenue-based forecasts of required staffing levels to all departments.做SBRP的監(jiān)護(hù)人；遵守所有的SBRP規(guī)則和運(yùn)行標(biāo)準(zhǔn)；負(fù)責(zé)酒店各方面收入的預(yù)算的輸入；給各個(gè)部門提供年中和年度員工需求的預(yù)測(cè)。 Conduct annual revenue management audits with the Regional Revenue Director for all revenue generating departments.和區(qū)域收益總監(jiān)一起完成每年的收入管理審核。 Champion all special projects relating to market research and operational optimization (resource planning, costing, Key Performance Indicators and etc.).支持和擁護(hù)所有市場(chǎng)調(diào)查和優(yōu)化營(yíng)運(yùn)的特別項(xiàng)目（資源計(jì)劃，成本計(jì)算，影響業(yè)績(jī)的主要因素等等） PEOPLE員工團(tuán)隊(duì) Adheres to Intercontinental Hotels Group Corporate Code of Conduct, Employee Handbook and Hotel policies.堅(jiān)持遵守洲際酒店管理集團(tuán)的行為準(zhǔn)則、員工守則和酒店政策。 Promote your ideas persuasively, and shape the opinion of subordinates and overcome resistance.有說(shuō)服力的向下屬表達(dá)你的想法。 Build consensus for action and negotiate mutually beneficial solutions to problems.建立大多數(shù)人通過(guò)的行動(dòng)方案，商討最切實(shí)的結(jié)論。 Inspire others to excel by clearly communicating business values and direction, recognizing good performance and providing managerial support.通過(guò)與他人積極清晰地交流商業(yè)價(jià)值觀和工作方向及提供管理協(xié)助，達(dá)到激勵(lì)他人向卓越發(fā)展的目的。 Develop potential of others through coaching and development opportunities to build organization capability for the future.通過(guò)培訓(xùn)發(fā)掘員工的潛力，提高部門的整體素質(zhì)。 Generate new ideas and encourage creativity from your staff.發(fā)掘新主張，并鼓勵(lì)員工的創(chuàng)造力。 Recognize the need for new and modified approaches.要意識(shí)到對(duì)新的、經(jīng)改良的方法的需求。? Provides technical support to Reservations on up-selling and negotiating techniques.給預(yù)訂部員工提供在增銷方面技術(shù)上和相關(guān)的談判技巧等技能的支援， 從而提高酒店收入。 Train and support hotel teams on revenue system functionality and enhancements.向酒店相關(guān)人員介紹收入系統(tǒng)的功能和應(yīng)用。 GUEST EXPERIENCE賓客體驗(yàn) Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.與所有內(nèi)部的客人建立和保持積極的關(guān)系，以便超前預(yù)測(cè)客人的需求 Take actions to address these needs in order to exceed their expectations.記錄客人的需求，以便為客人提供超過(guò)預(yù)期的服務(wù)。 Create a positive hotel image in every interaction with internal and external customers.在與酒店內(nèi)部外部的客人的每一次交流中，創(chuàng)造積極的酒店形象。 Adhere to hotel brand standards.堅(jiān)持酒店的品牌標(biāo)準(zhǔn)。 Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.保持高水平的產(chǎn)品和服務(wù)知識(shí)，以便為客人提供咨詢服務(wù)和推銷酒店的服務(wù)和設(shè)施。 Assist guests and escort them to locations within the hotel at their requests.幫助客人并引導(dǎo)客人到達(dá)酒店內(nèi)他們要去的確切位置。 Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests’ needs.保持對(duì)特別信息的收集，以便認(rèn)識(shí)和應(yīng)對(duì)客人的需求。 Maintain current Hotel information to be able to provide information to guests.保持對(duì)酒店時(shí)下信息的了解并提供給客人。 Implements procedures which enhance the guest experience.執(zhí)行及提升客人的滿意程度。 RESPONSIBLE BUSINESS企業(yè)責(zé)任 Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same了解《職業(yè)健康與安全職責(zé)》的政策及程序，并保證所有的程序都確實(shí)地按照《職業(yè)健康與安全職責(zé)》運(yùn)行著。 Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.知道自己的職責(zé)，并嚴(yán)格執(zhí)行職業(yè)，健康和安全方面的立法、政策和程序。 Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.熟悉財(cái)物保管，急救，火警和緊急突發(fā)事故處理程序，安全熟練的操作設(shè)備/器材。 Initiate action to correct a hazardous situation and notify supervisors of potential dangers.遇到危險(xiǎn)情形應(yīng)及時(shí)反應(yīng)及應(yīng)對(duì)并同時(shí)通知當(dāng)班主管潛在的危險(xiǎn)。 Log security incidents and accidents in accordance with hotel requirements.按照酒店要求實(shí)事求是地填寫安全事故日志。 Understands and takes into account the global nature of the business; works effectively with colleagues from different views cultures and countries.了解并重視行業(yè)的全球化特色，與持有不同觀點(diǎn)，具有不同文化背景及來(lái)。 QUALIFICATIONS AND REQUIREMENTS 任職要求 unior College or above大專以上學(xué)歷 Fluent Chinese/English listening, speaking, reading and writing流利的中英文聽說(shuō)讀寫能力 At least five years’ international hotel management experience擁有至少五年五星級(jí)酒店收益管理相關(guān)工作經(jīng)驗(yàn)，有國(guó)際連鎖酒店工作經(jīng)驗(yàn)更佳

【崗位職責(zé)】 1、分析行業(yè)趨勢(shì)、競(jìng)爭(zhēng)對(duì)手動(dòng)態(tài)及消費(fèi)者需求，為集團(tuán)業(yè)務(wù)布局提供數(shù)據(jù)支撐（如市場(chǎng)份額、價(jià)格策略、渠道優(yōu)化建議； 2、協(xié)調(diào)集團(tuán)與下屬酒店 / 子公司的營(yíng)銷資源分配，推動(dòng)區(qū)域間經(jīng)驗(yàn)共享與協(xié)同作戰(zhàn)； 3、策劃并執(zhí)行集團(tuán)層面的整合營(yíng)銷活動(dòng)（如主題促銷、節(jié)日營(yíng)銷、跨界合作），提升品牌曝光度與用戶粘性； 4、管理線上線下推廣渠道（如官網(wǎng)、OTA 平臺(tái)、社交媒體、傳統(tǒng)媒體），優(yōu)化投放策略并評(píng)估 ROI； 5、指導(dǎo)下屬酒店 / 子公司開發(fā)區(qū)域市場(chǎng)，提供定制化營(yíng)銷方案（如針對(duì)本地商務(wù)客群、旅游客群的策略； 6、即時(shí)集團(tuán)動(dòng)態(tài)定價(jià)策略（如淡旺季價(jià)格調(diào)整、節(jié)假日溢價(jià)機(jī)制），指導(dǎo)下屬酒店優(yōu)化收益管理。 【崗位素質(zhì)】 全渠道運(yùn)營(yíng)工具應(yīng)用： 熟練使用 OTA 平臺(tái)（攜程 / 美團(tuán)）后臺(tái)數(shù)據(jù)分析、官網(wǎng) SEO 優(yōu)化、微信公眾號(hào) / 小程序用戶畫像構(gòu)建。 掌握私域流量運(yùn)營(yíng)技巧（如企業(yè)微信社群分層運(yùn)營(yíng)、會(huì)員積分體系設(shè)計(jì)），提升復(fù)購(gòu)率。 數(shù)據(jù)驅(qū)動(dòng)決策： 核心指標(biāo)分析：監(jiān)控 RevPAR、ADR、OCC、渠道轉(zhuǎn)化率（如 OTA 訂單占比下降時(shí)，及時(shí)調(diào)整傭金策略）。 工具應(yīng)用：實(shí)時(shí)追蹤各區(qū)域渠道活動(dòng) ROI（如判斷 “抖音直播帶貨” 在華南地區(qū)的投入產(chǎn)出比是否優(yōu)于傳統(tǒng)廣告） 向上管理能力：能將營(yíng)銷方案轉(zhuǎn)化為管理層易懂的商業(yè)邏輯 向下賦能能力：為區(qū)域營(yíng)銷團(tuán)隊(duì)提供培訓(xùn)及輸出合理化建議及方案，提升一線人員策劃能力

Reservations Agent report to Supervisor. The Reservations Agent will provide a personal consultation and will assist all guests with selecting most ideal possible room choice. 預(yù)定文員向預(yù)定主管匯報(bào)，負(fù)責(zé)為客人介紹、推薦客人所需的最佳房型。 工作職責(zé)/職位描述: 1. 為客人預(yù)訂客房，滿足客人的各種需求。 2. 完全了解酒店客房類型和設(shè)施，例如水療設(shè)施、餐廳等。 3. 通過(guò)客人入住歷史為客人提供最適宜的房型。 4. 在需要時(shí)根據(jù)客人所需與相關(guān)部門進(jìn)行溝通。? ? 職位要求： 1. 良好的溝通能力及出色的電腦知識(shí)。 2. 能同時(shí)處理多種工作。 3. 良好的團(tuán)隊(duì)合作精神。 4. 為客服務(wù)意識(shí)。 5. 流利的普通話及英文。 6. 能靈活安排工作時(shí)間包括周末及節(jié)假日。