Be able to provide constructive feedback and suggestions that benefit the hotel's operations and environment.
Be able to evaluate the performance of other staff members in accordance with service standards. Ensure that daily departmental training is conducted in accordance with service standards.
Develop work schedules and assignments for each staff member (taking into account internal events, guest occupancy rates, special events, and product promotions, etc.).
Effectively coordinate with the front desk and team leaders to maximise restaurant business, maintaining direct communication with team leaders.
Collaborate with the housekeeping and engineering departments to ensure the integrity and cleanliness of departmental facilities.
Establish good communication channels with kitchen staff.
Keep team members informed about activities in other hotel departments, including special events and restaurant promotions. Assist the food and beverage service manager in preparing promotional brochures.
Explain and analyse any anomalies in the financial plan to team members.
Select, train, and develop employees' skills based on the hotel's current situation and future trends to meet the hotel's needs.
大堂吧副經(jīng)理能夠提出對(duì)酒店的運(yùn)作及環(huán)境有益的意見(jiàn)或建議。
能夠按照服務(wù)標(biāo)準(zhǔn)評(píng)估其他員工的工作表現(xiàn)。?確保日常部門(mén)的培訓(xùn)能夠按照服務(wù)標(biāo)準(zhǔn)進(jìn)行
制定每位員工的排班表及工作安排。(考慮內(nèi)部活動(dòng),客人入住率, 特殊活動(dòng)及產(chǎn)品促銷(xiāo)等)。
有效的與前臺(tái)及團(tuán)隊(duì)領(lǐng)隊(duì)協(xié)調(diào),盡可能的增加餐廳生意,與領(lǐng)隊(duì)保持直接聯(lián)系。
與客房部及工程部通力合作,保證部門(mén)設(shè)施的完好及清潔。
與廚房的員工建立良好的溝通渠道。
隨時(shí)更新團(tuán)隊(duì)成員與酒店其他部門(mén)的交流,了解酒店其他部門(mén)的活動(dòng),包括特殊活動(dòng),餐廳促銷(xiāo)等。?協(xié)助餐飲服務(wù)經(jīng)理,準(zhǔn)備促銷(xiāo)活動(dòng)宣傳冊(cè)。
為團(tuán)隊(duì)成員解釋分析財(cái)務(wù)計(jì)劃中的異常情況。
根據(jù)酒店現(xiàn)狀及發(fā)展趨勢(shì),選擇,培訓(xùn),發(fā)展員工的技能以滿足酒店需要。