MAJOR RESPONSIBILIES 職責概要：
Responsible for the administration and operations ofall Food and Beverage venues ensuring maintenance of standards and maximumprofitability. Ensuring all Asset Management is adhering strictly adhere to asper Finance Asset Management Policy & Procedures.
負責所有餐飲管理和運營，以確保維護標準和利潤最大化。確保所有資產(chǎn)管理嚴格依照財務(wù)資產(chǎn)管理政策和程序。
SPECIFICDUTIES 工作任務(wù):
1.????Provide a professional, advisory and executive support service to theGeneral Manager to assist in meeting the strategic goals of the establishment
提供專業(yè)咨詢和行政支持服務(wù), 協(xié)助總經(jīng)理達到戰(zhàn)略目標
2.????Participate in the preparation of the Strategic Business and OperatingPlans
參與戰(zhàn)略業(yè)務(wù)和運營的籌備計劃
3.????Share in the establishment of revenue targets for the annual hotelBusiness Plan for Rooms, F&B and other operating departments
分享制定酒店年度收益目標計劃，包括房間、餐飲和運營部門
4.????According to Shantou Marriott Hotel instructions, prepare annual Sales andMarketing Plan
依據(jù)汕頭萬豪酒店的指令, 制定年度銷售和營銷計劃
5.????As a result of evidence from market research, take responsibility forthe development of new product and guest services in all revenue earningdepartments, consistent with the goal of exceeding guest expectations
依據(jù)市場調(diào)研結(jié)果，負責所有收益部門的新產(chǎn)品開發(fā)和客戶服務(wù)，達到超越客人期望的一致目標
6.????Direct the activities of the internal associates outside agencies onpublic relations, advertising and direct sales & marketing campaigns.Supervise the quality and standard of all sale’s promotional aids, collateralsand merchandising items
組織內(nèi)部同事外部機構(gòu)的公關(guān)活動、廣告和組織營銷活動。監(jiān)督所有銷售宣傳、脈絡(luò)和營銷項目的質(zhì)量和標準
7.????In conjunction with Director of Revenue Management provide timely andrelevant information on hotel trends, to enable the Executive Committee to makepro-active decisions to improve the profitability of the hotel
分析競爭對手酒店的活動，包括他們的客戶基礎(chǔ)，以發(fā)展和穩(wěn)固新的業(yè)務(wù)并搶占市場優(yōu)勢
8.????As directed, participate in trade shows, conventions and promotionalevents, within the hotel, the industry and customer organisations.
根據(jù)要求，積極參與酒店、行業(yè)和顧客組織的展會, 會議和促銷活動
9.????Management of all Sales and administration associates, ensuring they areworking towards achieving the hotels revenue budget for the existing and futureyears.
管理所有銷售和行政同事, 以確保所有人共同實現(xiàn)酒店現(xiàn)有和未來的收入預算
10.? Manager a personal account base of the hotel’stop accounts.
管理酒店的高級客戶。
11.? Ensure the effective use of ultramoderntechnology in the sales area. This will encompass but not be limited to thefull and extensive use databases to ensure ease of access to information toSales and Reservations staff
確保在銷售領(lǐng)域，有效地使用最新的技術(shù)。這將包括但不僅限于全面和廣泛使用數(shù)據(jù)庫, 以確保銷售和預訂部同事獲取信息
12.? Participation in developing and reviewingrate structures and conditions applicable to various segments, based on marketfeedback and market conditions
依據(jù)市場反饋和市場條件，參與開發(fā)和評估利率結(jié)構(gòu)和各個領(lǐng)域可使用的條件
13.? Maintain close liaison with all MarriottGlobal Sales Offices worldwide
與全球所有萬豪集團銷售部門保持密切聯(lián)系
14.? Ensure all Account Directors, Sales Managers& Executives maintain clear and detailed files on all clients includinginformation on results of each sales call
確保所有客戶總監(jiān)、銷售經(jīng)理和銷售主管提供清晰和詳盡的客戶檔案，包括每個電話銷售的信息
15.? Undertake to arrange familiarisations for anyclients who have good potential to produce business.
安排有良好潛在業(yè)務(wù)的客戶接見
16.? Forecasts, controls and reviews expenditureswith Director of Finance in accordance with hotel procedures.
依據(jù)酒店程序，配合財務(wù)總監(jiān)，預測、控制和審查支出
17.? Develop and action a comprehensive promotionalschedule with Director of S&M addressing revenue and image developmentactivities
配合市場銷售部總監(jiān)，發(fā)展，制定全面促銷計劃、包括收入和活動計劃藍圖
18.? Identify, evaluate and secure appropriatesponsorships that generate exposure for hotel and assist in the development ofrevenues
識別、評估和確定贊助商，協(xié)助酒店收益的發(fā)展
19.? On an ongoing basis, develop and implement acomprehensive plan of action that addresses.
Advertising radio, press, magazine and TV in allmarket areas as required
在所有的市場領(lǐng)域，包括廣播廣告, 新聞, 雜志和電視進行宣傳
20.? Prepare monthly outlook/forecast reports withDirector of Finance for Executive Committee and General Manager review andimplementation
配合財務(wù)總監(jiān)，準備月度預測報告，供行政委員會和總經(jīng)理評估和執(zhí)行
21.? Attend meetings as required as designated bythe Executive Office
依據(jù)行政要求，參加會議
22.? Implement opportunities for quality TeamBuilding with Director of Human Resources
配合人力資源總監(jiān)，實現(xiàn)質(zhì)量團隊建設(shè)
23.? Ensure that all associates comply with thegrooming and uniform standards as per hotel Policy & Procedures
根據(jù)酒店政策，確保部門所有員工儀容儀表符合標準
24.? Conduct development and performance reviews,identifying key personnel for further development and structured career pathingwith Director of Human Resources
進行發(fā)展和績效評估，確定未來發(fā)展的關(guān)鍵人員，并與人力資源總監(jiān)進行職業(yè)規(guī)劃
25.? Implement and maintain training systems withL & D Manager to ensure that associates have the necessary framework andskills to perform their job efficiently and effectively
與學習與發(fā)展部經(jīng)理，實現(xiàn)和維護培訓系統(tǒng)。以確保員工擁有必要的結(jié)構(gòu)和技能，并有效地執(zhí)行他們的工作
26.? Prepare work schedules and annual leaveschedules within budget, business expectations and guidelines of theappropriate industrial legislation with Director of Human Resources
配合人力資源總監(jiān)，制定工作時間表和年假時間表，并滿足預算、企業(yè)預期和企業(yè)立法指南
27.? Oversee the selection and appointment of newassociates with Director of Human Resources
配合人力資源總監(jiān)，監(jiān)督部門新同事的選擇和聘用
28.? Conduct regular staff meetings to keep allassociates informed
組織定期員工會議，讓所有同事及時了解信息
29.? Participate in the Hotel “Manager on Duty”program
參與酒店“值班經(jīng)理”計劃
30.? Ensure compliance with legislated health andsafety requirements within the workplace with Director of Human Resources
配合人力資源部總監(jiān)，確保工作場所的健康和安全需求符合安全立法
31.? Comply with all Corporate and Hotel Policyand Procedures
遵守公司和酒店所有政策和程序
32.? Promote by example the principles of “ThePower of Service”
促進并規(guī)范以“品質(zhì)服務(wù)”為原則
33.? Actively promote a work environment, whichcares for guests and associates alike
積極改善工作環(huán)境，關(guān)心客人和同事
34.? Respond in courteous, professionaland rapid manner in order to resolve all guest and associate difficulties.
用禮貌、專業(yè)、快速的方式來解決所有的客人和同事的困難
35.? Implementation of Hotel Annual Events
酒店年度會議實施計劃
36.? Establish, maintain andensure adherence to all F & B related policies and procedures
建立，維護和確保遵守餐飲部所有相關(guān)政策和程序
37.? Supervise, direct,coordinate, influence and persuade associates in order to maintain servicestandards of hotel
監(jiān)督、指導、調(diào)整、影響和說服同事，以確保維護酒店的服務(wù)標準
38.? Maintain safety andcleanliness of work areas and associate work areas
維護工作區(qū)域和公共區(qū)域安全和清潔
39.? Develop, maintain andcoordinate hotel training programs that provide for specific skills trainingand management/supervisory development, including anti-harassment andanti-discrimination training
開發(fā)，維護和協(xié)調(diào)酒店培訓項目，提供特定的技能培訓和管理，監(jiān)督和開發(fā)，包括反騷擾和歧視培訓
40.? Maintain and managementemployment, salary, benefit and incentive programs
維護和管理招聘、薪水、福利和激勵計劃
41.? Participate in thebudget process as it related to staffing, productivity, benefit costs and laborrelations costs with Director of Human Resources
參與預算規(guī)劃，包括員工、生產(chǎn)率、勞動成本、收益成本和勞動關(guān)系成本
42.? Prepare and maintainoperating budget
制定和維護運營預算
43.? Ensure compliance withbusiness operations laws
確保運行與操作符合商業(yè)法
44.? Develop qualitymanagement systems
制定質(zhì)量管理體系
45.? Prepare and manage eacharea budgets
準備和管理每個分部的預算
46.? Monitor, analyze and reportvariations from the budget
監(jiān)督、分析、報告預算的變化
47.? Manage associatestraining and development with L & D Manager
配合學習與發(fā)展部經(jīng)理，管理員工培訓和發(fā)展
48.? Implement appropriatemanagement practices that provide associates motivation and communication
實施恰當管理，積極與員工溝通并激勵員工
49.? Provide one to oneconsoling to associates if necessary
如有需要，為員工提供面對面安慰
50.? In conjunction with theL&P Manager to manage the development and implementation of securitypolicies and procedures for each area as per Marriott Hotel program
配合防損部經(jīng)理，為各部門和各區(qū)域制定和實施安全規(guī)章和守則，依照萬豪酒店集團安全執(zhí)行項目
51.? Adhere to the hotel’ssecurity and emergency policies and procedures
遵守酒店的安全和應(yīng)急政策和程序
52.? Ensure that heart ofhouse is kept clean, safe and hygienic as front of the house
確保酒店前后臺保持清潔、安全、衛(wèi)生
53.? Plan team systems andstructures and set team goals in consultation with team members according tohotel/department goal, policies and practices
依據(jù)酒店目標、政策和實踐，設(shè)計和制定團隊系統(tǒng)和架構(gòu)，設(shè)定團隊目標
54.? Abide & implementMarriott Code of Conduct, Marriott Associates Handbook
遵守和執(zhí)行萬豪的行為準則和萬豪員工手冊
55.? Prepare and maintainfiles, reports, letters, memorandums and other relevant business documentation
制定和維護文件、報告、信件、備忘錄和其他相關(guān)業(yè)務(wù)文檔
56.? Ensure all reportingand servicing deadlines are met in a timely basis
確保所有報告和服務(wù)期限在有效期內(nèi)
57.? Drive Hotel & Corporate Loyalty Programs
啟動酒店和企業(yè)忠誠度項目計劃
58.? Drive Guests Voice (GV)
啟動賓客心聲指數(shù)
59.? Drive Engagement Survey withDirector of Human Resources
配合人力資源總監(jiān)，啟動敬業(yè)度調(diào)查計劃
It is not the intent ofthis job description to cover all aspects of the position but to highlight themost important areas of responsibility.
這個工作描述不涵蓋所有方面,但強調(diào)主要的任務(wù)和職責。
