With thousands of hotels in over 100countries and territories, Hilton offers countless opportunities to delight.From an open door to a welcoming smile and an exceptional experience, we offerthe millions of?travellers?who stay with us every year a welcome theywill never forget. In addition to our flagship brand, Hilton Hotels &Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy,Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.?
If you appreciate the impact globaltravel can have on the world, you may be just the person we are looking for towork as a Hilton Team Member. Because it’s with Hilton where we never forgetthe reason we're here: to delight our guests, Team Members, and ownersalike.??
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The Team Member Residence Supervisor isresponsible for the team member residence dormitory’s daily operation, ensuringthat all in-house team members are well behaved and follow the rules andregulations. This role ensures that the residence is safe, living conditionsare comfortable and all management procedures are in line with Hilton and hotelpolicies, maximizing team members’ satisfaction.?
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What will I be doing??
As the Team Member Residence Supervisor,you will be responsible for performing the following tasks to the higheststandards:?
? Responsible for the team memberdormitory’s daily operations, ensuring that team members are well behaved andfollow dormitory management rules, the environment and all facilities aresafe.?
? Ensure all check in / out proceduresare well managed and recorded.?
? Assist to build up the safety andhygiene check and evaluation standards, implement periodical checks andfollow-up on actions for improvement.?
? Manage subordinates’ work attendanceand conduct performance reviews.?
? Maintain effective communication withlive-in team members, improving the service in accordance with team members’opinions and suggestions.?
? Train and support team members toensure good quality performance from them.?
? Conduct effective communication withthe Landlord, responsible for prompt maintenance or replacements wherenecessary as well as disseminating any information from the Landlord to thepeople concerned.?
? Ensure that all posters in thedormitory are updated promptly.?
? Listen to in-house team members andgive proper feedback and reports to the HR leader.??
? Coordinate team member activities inthe dormitory area.?
? Manage well and maintain the publicarea facilities in good condition, monitoring stock management andrecords.?
? Promptly submit related reports andpurchasing requests to ensure the smooth operation of the dormitory as well aseffective cost control.?
? Work with the Safety & Securityteam to do safety checks and manage the CCTV system.?
? Report dormitory utility expenses andpromptly apply for payment.?
? Motivate team members on opencommunication through proper methods.?
? Setup team goals and lead the team toachieve it, contributing to the HR department’s and hotel’s achievement.?
? Promptly complete any other tasksassigned by your HR leader.?
? Adhere to the hotel’s security andemergency policies and procedures.?
? Carry out any other reasonable dutiesand responsibilities as assigned.?
? The Management reserves the right tomake changes to this job description at its sole discretion and without advancenotice.?
希爾頓在全球?100?多個國家和地區(qū)擁有數(shù)以千計的酒店,提供無數(shù)令人愉悅的機會。?從敞開的大門到熱情的微笑,再到與眾不同的體驗,我們?yōu)槊磕昱c我們在一起的數(shù)百萬旅行者提供他們永遠不會忘記的歡迎。?除了我們旗艦品牌希爾頓酒店及度假村還包括:華爾道夫酒店及度假村、LXR、康萊德酒店及度假村、希爾頓嘉悅里酒店、Signia、格芮希爾頓精選酒店、希爾頓逸林酒店及度假村、Tapestry Collection by?Hilton、希爾頓尊盛酒店、Tempo、?Motto、希爾頓花園酒店、希爾頓歡朋酒店、Tru?by?Hilton、希爾頓欣庭酒店、希爾頓惠庭酒店和希爾頓分時度假俱樂部。?
如果您熱衷全球旅行對世界的影響,您可能就是我們正在尋找的希爾頓團隊成員。?因為在希爾頓酒店,我們永遠不會忘記我們在這里的原因:使我們的客人,團隊成員和業(yè)主都滿意。?
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在遵循希爾頓集團及酒店政策程序的前提下督導入住宿舍的員工遵守宿舍管理規(guī)定、管理宿舍公共設(shè)施設(shè)備,確保宿舍處于有序管理的安全狀態(tài)以達到員工的入住滿意度。?
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我的具體職責是什么???
作為員工宿舍主管,您將應(yīng)以最高標準完成以下任務(wù):?
? 督導并負責員工宿舍的日常管理,包括對住宿員工遵守宿舍管理條例的行為監(jiān)督、宿舍設(shè)施設(shè)備安全可用的環(huán)境內(nèi)。?
? 確保所有住宿人員的入住、退宿手續(xù)完整并有據(jù)可查。?
? 協(xié)助制定衛(wèi)生及安全檢查制度來確保宿舍的衛(wèi)生和管理標準,并按計劃落實衛(wèi)生安全檢查。?
? 負責下屬的每月工作排班及考勤并督導按要求落實。?
? 與入住宿舍的員工保持良好的溝通渠道,能針對員工提出的意見或建議進行積極的分析和反饋并能采取措施給予落實。?
? 給予宿舍管理員必要的工作(崗位)培訓及幫助,能讓員工保持良好的工作狀態(tài)和工作質(zhì)量。?
? 負責日常宿舍物業(yè)之間的良好溝通和信息對接,及時將物業(yè)信息分享給住宿員工,聯(lián)系物業(yè)公司提供租房內(nèi)必要的維護和保養(yǎng),并提供協(xié)助。?
? 負責宿舍區(qū)域宣傳欄位的信息更新,包括單位信息、物業(yè)信息以及其他相關(guān)信息。?
? 傾聽住宿員工需求并積極給與回應(yīng)和解決,并能夠及時上報給上級領(lǐng)導。?
? 協(xié)助人力資源部在宿舍舉辦相關(guān)的員工活動。?
? 管理宿舍公共設(shè)施設(shè)備,做好物資保護和倉庫賬目管理。?
? 與安保部一起做好消防安全設(shè)施設(shè)備檢查、能夠熟練調(diào)取宿舍影像信息系統(tǒng)。?
? 及時提報相應(yīng)的物資購買需求、合理控制營運成本費用。?
? 與安保部一起做好消防安全設(shè)施設(shè)備檢查、能夠熟練調(diào)取宿舍影像信息系統(tǒng)。?
? 負責員工宿舍的每月水電煤氣費用統(tǒng)計,及時提報費用,確保能源正常供應(yīng)。?
? 實施適當管理方法以激勵員工并促進溝通。?
? 根據(jù)酒店/部門目標、政策和實際情況與團隊成員共同設(shè)立團隊目標。?
? 保證按時完成各項報告及上級分配的各項工作。?
? 堅持酒店安全制度、緊急情況處理規(guī)定和程序。?
? 如有必要,管理層有權(quán)更改或補充該職位描述。?
? 完成任何其他合理的職責和被指派的職責。
What are we looking for??
A TM Residence Supervisor serving HiltonBrands is always working on behalf of our Guests and working with other TeamMembers. To successfully fill this role, you should maintain theattitude,?behaviours, skills, and values that follow:?
? High School degree and above.?
? Minimum 1 year of experience in thesame position in an international branded hotel or comparable industry.?
? Good communication, organization andcoordination skills.?
? Team player with a strong sense ofresponsibility and self-motivation.?
? Patient and flexible.?
? Able to maintain excellent relationswith teammembers.????????????????????????????????????????????????????????????????????????????????
? Able to work under pressure.?
? Familiar with computer systems,preferred.?
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What will it be like to work forHilton??
Hilton is the leading global hospitalitycompany, spanning the lodging sector from luxurious full-service hotels andresorts to extended-stay suites and mid-priced hotels. For nearly a century,Hilton has offered business and leisure?travellers?the finest inaccommodations, service, amenities and value. Hilton is dedicated to continuingits tradition of providing exceptional guest experiences across its global brands.Our vision to fill the earth with the light and warmth of hospitality unites usas a team to create remarkable hospitality experiences around the world everyday. And, our amazing Team Members are at the heart of it all!?
我們尋找什么樣的人才??
希爾頓員工宿舍主管始終要以賓客的利益為重并與其他團隊成員密切合作。若要成功地應(yīng)聘這一職位,您的態(tài)度、行為、技能和價值觀應(yīng)符合下列標準:?
? 高中及以上學歷。?
? 一年以上國際品牌酒店同等崗位工作經(jīng)驗或相關(guān)領(lǐng)域同等經(jīng)驗。?
? 較強的溝通技巧,組織協(xié)調(diào)能力。?
? 較強的團隊合作意識,責任感及自我激勵能力。?
? 有耐心及靈活性。?
? 所有員工保持良好關(guān)系。?
? 能夠承受工作壓力。??
? 能熟練操作電腦系統(tǒng)。?
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服務(wù)于希爾頓將會如何??
希爾頓全球是國際最具知名度的酒店管理公司之一,其下品牌包括從豪華的全面服務(wù)酒店,度假村到公寓式酒店以及中端酒店等。近一個世紀,希爾頓全球致力于通過全球品牌。延續(xù)為全球客戶提供優(yōu)質(zhì)服務(wù)的傳統(tǒng),堅持為商務(wù)和休閑旅游人士提供最優(yōu)質(zhì)的客房、服務(wù)、產(chǎn)品和品牌價值。我們的愿景“讓世界充滿陽光,讓大家都感受到熱情的溫暖,提供與眾不同的卓越體驗,讓每位賓客在每家酒店的每次住宿都倍感滿意”團結(jié)我們作為一個團隊每天都在世界各地創(chuàng)造非凡的酒店體驗。同時,我們驚人的團隊成員是希爾頓的核心所在!