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JOB OVERVIEW職位概述 The Business Development Manager will be responsible for managing an account portfolio with the aim to generate and maximise hotel revenue and market share. Key to this role is building relationships and developing networks within the accounts assigned by the Sales Research Team in order to increase revenue and conversion. Where applicable, this role will also involve the management and coaching of a team of Business Development Executives and Business Development Coordinators. 業(yè)務(wù)拓展經(jīng)理將負(fù)責(zé)管理一類客戶群，目標(biāo)是最大程度的為酒店創(chuàng)收并使市場分額最大化。這一職位的關(guān)鍵是與市場調(diào)研團(tuán)隊分派的客戶建立關(guān)系，并在客戶中拓展關(guān)系網(wǎng)，從而增加收益和業(yè)務(wù)轉(zhuǎn)化。適用時，該職位還負(fù)責(zé)管理和指導(dǎo)包括業(yè)務(wù)拓展主任和業(yè)務(wù)拓展協(xié)調(diào)員在內(nèi)的團(tuán)隊工作。 FINANCIAL RETURNS財務(wù)回報 ?Validate of the potential of assigned accounts and create account plans as per the IHG hotels Business Development standard operating procedures  ?確定所分配的客戶潛力，依照IHG酒店業(yè)務(wù)拓展標(biāo)準(zhǔn)操作程序制定客戶計劃。 ?Develop the assigned account portfolio to meet set goals and maximise profitability ?發(fā)展分配給的客戶群，完成設(shè)定的目標(biāo)并使收益最大化。 ?Gather information on current and prospective clients / contacts to generate incremental business ?收集當(dāng)前和預(yù)期客戶/聯(lián)系人的信息，以獲得更多的業(yè)務(wù)。 ?Maintain effective control of sales expenses ?有效控制銷售支出。 PEOPLE員工團(tuán)隊 ?Use both account interaction and publicly available tools to monitor competitors' activities as it relates to both the hotel and the portfolio of accounts and share relevant information with key stakeholders in line with hotel procedures ?同時使用客戶互動和公共可用工具來監(jiān)督與酒店和客戶行業(yè)相關(guān)的競爭對手活動，并按照酒店程序與重要相關(guān)部門分享相關(guān)信息。 ?Provide feedback to management on changing market conditions, including competition and market trends ?向管理層提供市場狀況變化的反饋，包括競爭和市場動向。 ?Involve Director of Sales where appropriate on sales calls and sales meetings ?適當(dāng)時，使銷售經(jīng)理參與銷售拜訪和銷售會議。 ?Communicate to his/her superior any issues encountered and other relevant information ?與上級領(lǐng)導(dǎo)交流他/她所遇到的問題及其它相關(guān)信息。 ?Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required ?出席并參與培訓(xùn)課程、每日例會及要求的其它會議。 ?Where applicable, supervise, manage and train Business Development Executives and Business Development Coordinators in carrying out their responsibilities ?適用時，監(jiān)督、指導(dǎo)和培訓(xùn)業(yè)務(wù)拓展主任和業(yè)務(wù)拓展協(xié)調(diào)員執(zhí)行其職責(zé)。 GUEST EXPERIENCE賓客體驗 ?Network within one’s portfolio of accounts to build relationships with key decision makers and other relevant staff ?在自己的客戶群內(nèi)建立關(guān)系網(wǎng)，發(fā)展與重點決策人和其他相關(guān)人員的關(guān)系。 ?Conduct client meetings as well as planning and coordinating site introduction tours and inspections ?組織客戶會議并計劃和協(xié)調(diào)酒店現(xiàn)場考察。 ?Handle and manage clients’ queries or issues  ?處理并管理客戶的詢價或問題。 ?Be proactive and responsible for the follow up of new sales leads to enhance guest experience ?積極主動負(fù)責(zé)跟進(jìn)新銷售線索，提升賓客體驗。 ?Develop and maintain contact with business generators (MICE Planners; travel agents; etc.) ?發(fā)展并維護(hù)與業(yè)務(wù)供應(yīng)方的聯(lián)系（MICE策劃公司；旅行社等）。 RESPONSIBLE BUSINESS企業(yè)責(zé)任 ?Ensure accurate and timely updating of an accurate record of all relevant activities in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes ?確保在所提供的銷售系統(tǒng)中（即Delphi，Opera 等）及時準(zhǔn)確的更新所有活動的準(zhǔn)確記錄，以便將來參考與管理。 ?Update Account and Contact profiles, attach Account plans, ensure ‘live’ information for action ?更新客戶和聯(lián)系檔案，附有客戶計劃，確保信息‘實時有效’以供行動。 ?Develop awareness and reputation of the hotel and the brand in the local community. ?為酒店和品牌在當(dāng)?shù)厣鐓^(qū)中打造認(rèn)知度和知名度。  

【職責(zé)內(nèi)容】 職責(zé)說明： 1、建立并完善品牌形象及中長期市場戰(zhàn)略發(fā)展規(guī)劃； 2、負(fù)責(zé)全國年度市場推廣計劃的制定和實施； 3、負(fù)責(zé)新老客戶的維護(hù)與定期回訪，跟進(jìn)和監(jiān)控重要客戶銷售； 4、對各環(huán)節(jié)業(yè)務(wù)人員的工作績效進(jìn)行監(jiān)督評定 5、負(fù)責(zé)本部門內(nèi)部管理工作。 職位要求： 1、有2年以上品牌操作實戰(zhàn)經(jīng)驗。具備新品上市、市場推廣、品牌形象建立及維護(hù)成功經(jīng)驗。 2、良好的職業(yè)素質(zhì)，具備成熟的市場意識。做事有主見，果斷，原則性強(qiáng)。 3、能組織召開各類招商會、終端會、培訓(xùn)會。 4、團(tuán)隊協(xié)助性強(qiáng)，有領(lǐng)導(dǎo)能力和人格魅力。

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment). Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. Respond to audits that are completed by the company to ensure continual improvement is achieved. Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. Comply and exceed hotel and company service standards. Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. Hold regular briefings and communication meetings with the HOD team. #LI-VG2 Qualifications - External What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: A degree or diploma in Hotel Management or equivalent Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of the hotel / leisure / service sector Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets Accountable and resilient Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledgeable of hotel property management systems Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. ?Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. ?And, our amazing Team Members are at the heart of it all!