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【崗位職責(zé)】 1、負(fù)責(zé)酒店前廳部的接待和管理工作，熟知前廳服務(wù)設(shè)施的功能，處于完好狀態(tài)。 2、進(jìn)行有關(guān)的市場(chǎng)計(jì)劃分析制定部門(mén)工作計(jì)劃，完成工作報(bào)告。 3、使客房達(dá)到優(yōu)秀出租率，獲取優(yōu)秀的客房收入。 4、督導(dǎo)下屬部門(mén)主管，委派工作任務(wù)，明確崗位責(zé)任，隨時(shí)調(diào)整工作部署。 5、保持良好的客際關(guān)系，能獨(dú)立有效地處理賓客投訴。 6、協(xié)助酒店與更高一級(jí)領(lǐng)導(dǎo)處理突發(fā)事件。 【崗位要求】 1、大專(zhuān)以上學(xué)歷，有同崗位工作經(jīng)驗(yàn)5年以上。 2、熟悉酒店前廳的經(jīng)營(yíng)管理工作，具有較強(qiáng)的工作責(zé)任感和敬業(yè)精神。 3、督導(dǎo)前廳各分部員工服務(wù)質(zhì)量標(biāo)準(zhǔn)、操作流程標(biāo)準(zhǔn)并對(duì)前廳部各項(xiàng)工作實(shí)施全面監(jiān)管。 4、有效貫徹、落實(shí)并完成部門(mén)制訂的每月工作計(jì)劃。 5、英語(yǔ)對(duì)話流利，有較強(qiáng)的協(xié)調(diào)管理能力，具有一定的銷(xiāo)售能力。 6、全面掌握前臺(tái)收銀方面的財(cái)務(wù)基礎(chǔ)知識(shí)，能處理日常服務(wù)環(huán)節(jié)中所涉及到的財(cái)務(wù)方面的問(wèn)題。

財(cái)務(wù)會(huì)計(jì)與控制： 在健全的控制環(huán)境中實(shí)施最佳實(shí)踐的財(cái)務(wù)會(huì)計(jì)流程 - 全面管理酒店的會(huì)計(jì)記錄和財(cái)務(wù)報(bào)告，確保符合公司、業(yè)主、法定及財(cái)政要求和時(shí)間表。 - 如適用，上述工作必須包括希爾頓分公司的賬目。 - 確保資產(chǎn)負(fù)債表真實(shí)反映酒店的資產(chǎn)和負(fù)債情況。資產(chǎn)負(fù)債表須定期審查，并對(duì)所有賬戶進(jìn)行核對(duì)。 - 確保遵守與希爾頓的管理協(xié)議以及任何業(yè)主/租賃協(xié)議。 - 維護(hù)一套專(zhuān)注的內(nèi)部控制體系，對(duì)酒店資產(chǎn)、負(fù)債、收入和成本進(jìn)行有效且高效的控制。確保符合公司政策。 - 代表運(yùn)營(yíng)商和業(yè)主對(duì)酒店的資產(chǎn)、負(fù)債、收入和支出進(jìn)行控制，并對(duì)酒店的財(cái)務(wù)業(yè)績(jī)提供管理、領(lǐng)導(dǎo)和問(wèn)責(zé)。 - 確保法律和稅務(wù)合規(guī)，并維持充足的保險(xiǎn)覆蓋。管理養(yǎng)老金計(jì)劃（如適用），確保有適當(dāng)?shù)臅?huì)計(jì)、精算和法律控制措施到位。 確保已獲得諸如進(jìn)口、貨幣轉(zhuǎn)移和酒店運(yùn)營(yíng)（酒吧、俱樂(lè)部、賭場(chǎng)等）等事項(xiàng)的有效許可證和執(zhí)照。負(fù)責(zé)保管和更新所有可能影響酒店財(cái)務(wù)狀況的租約和合同。 與內(nèi)部和外部審計(jì)部門(mén)保持聯(lián)絡(luò)并合作。確保酒店內(nèi)部審計(jì)計(jì)劃有效，并在需要時(shí)及時(shí)采取糾正措施。特別注重確保所有收入都被記錄。使用月度控制清單。根據(jù)需要進(jìn)行中期自我審計(jì)。 制定最佳實(shí)踐的財(cái)務(wù)會(huì)計(jì)和控制程序。財(cái)務(wù)報(bào)告和控制應(yīng)作為持續(xù)審查和發(fā)展的領(lǐng)域，以實(shí)現(xiàn)效率和效果的最大化。

崗位職責(zé) Build relationship with accounts based on “win-win” negotiation, problem solving and mutual trust and to maximize potential business. 和客戶建立雙贏的合作關(guān)系，積極的解決問(wèn)題，建議新人和減少潛在問(wèn)題 Grow existing accounts, keep top ranking with each key account. 深入發(fā)展已合作客戶,保持在每個(gè)大客戶的優(yōu)先排名 Clearly communicate customer and sales commitments to operational departments on a ? ? ?timely accurate and well documented basis 清晰積極有效的的和客戶及酒店其他部門(mén)溝通，建立檔案存檔 Handles ? ? ?all incoming enquires within the assigned area of responsibility and ? ? ?responds to customers’ needs effectively and in a timely manner 積極有效的回復(fù)所負(fù)責(zé)范圍內(nèi)的所有問(wèn)詢(xún) Ensures that all correspondences are replied within 24 hours 確保所有來(lái)往郵件及文件在24小時(shí)內(nèi)回復(fù) Conducts site inspection and Fam trip effectively 有效的安排考察和大型重要考察 Familiar with the local market in Harbin 熟悉哈爾濱本地市場(chǎng) Fluent in English 英文流利

酒吧的負(fù)責(zé)人 1.負(fù)責(zé)餐廳的酒水管理工作。 2.建立、健全餐廳酒水的各項(xiàng)管理制度和工作規(guī)范。 3.檢查運(yùn)營(yíng)情況,督導(dǎo)、落實(shí)各項(xiàng)規(guī)章制度和工作規(guī)范，發(fā)現(xiàn)問(wèn)題及時(shí)予以解決。 4.督促員工做好會(huì)所所有設(shè)施設(shè)備的日常保養(yǎng)。 5.審核各種物品的申領(lǐng)，并控制成本。 6.有國(guó)際酒店同崗位的經(jīng)驗(yàn)3-5年。 調(diào)酒師 1.熟練掌握酒水知識(shí)。 2.根據(jù)出品標(biāo)準(zhǔn),結(jié)合哈爾濱特色,適時(shí)開(kāi)發(fā)創(chuàng)新產(chǎn)品。 3.所有酒品符合出品標(biāo)準(zhǔn)。 4.確保符合操作標(biāo)準(zhǔn)和食品衛(wèi)生相關(guān)政策。 5.熟練掌握經(jīng)典雞尾酒，分子雞尾酒并可以自創(chuàng)雞尾酒。 6.了解葡萄酒的相關(guān)知識(shí)。

The Digital & Distribution Manager is responsible for the strategy and execution of digital media and e-commerce activities. This position will support hotel marketing by developing digital marketing programs. Digital marketing efforts will include: search engine marketing (including PPC and SEO), mobile marketing, display advertising and assisting with social media planning. This position will also oversee Ecommerce activity including the management of the hotel’s web site and mini-sites. 數(shù)字營(yíng)銷(xiāo)及分銷(xiāo)渠道經(jīng)理負(fù)責(zé)數(shù)字媒體和電子商務(wù)活動(dòng)的戰(zhàn)略和執(zhí)行。該職位將通過(guò)開(kāi)發(fā)數(shù)字營(yíng)銷(xiāo)計(jì)劃來(lái)支持酒店?duì)I銷(xiāo)。數(shù)字營(yíng)銷(xiāo)工作將包括：搜索引擎營(yíng)銷(xiāo)（包括PPC和SEO），移動(dòng)營(yíng)銷(xiāo)，展示廣告和協(xié)助社交媒體規(guī)劃。該職位還將監(jiān)督電子商務(wù)活動(dòng)，包括酒店網(wǎng)站和迷你網(wǎng)站的管理。

良好的英語(yǔ)基礎(chǔ)。 Good command of English language. 安全衛(wèi)生課程、HACCP證書(shū)，掌握當(dāng)?shù)氐沫h(huán)境、食品和安全衛(wèi)生規(guī)章。 Course on food safety and hygiene, HACCP certified, control environmental, local food safety and hygiene regulations 精通計(jì)算機(jī)程序、熟知軟件及電子表格系統(tǒng)。 Computer operation and familiarity with some software packages, including Spreadsheet programs. 關(guān)鍵控制要點(diǎn) Critical control points 餐飲部和工程部的預(yù)計(jì)維修清單 F&B and Engineering preventive maintenance list 糾正行動(dòng) Action plan rectification 做好易腐蝕食品的明細(xì)/質(zhì)量/交貨記錄 Specification / quality / delivery records for perishable food items 交貨包裝中的食品必須用可清洗的容器轉(zhuǎn)移 Items to be removed from delivery packaging and transferred in washable? containers 保證有足夠的冰箱，溫度控制運(yùn)轉(zhuǎn)正常 Sufficient and well maintained refrigeration equipment functioning at correct temperatures 每天檢查貯存的干凈狀態(tài)，保持恒溫 Daily spot check on storage conditions and holding temperatures

·?Preparing monthly operational results for meetings with cluster hotels. ·?為與集團(tuán)酒店的會(huì)議準(zhǔn)備月度運(yùn)營(yíng)結(jié)果報(bào)告。 ·?Understand the responsibilities of other units and departments and co-operate with them. ·?了解其它部門(mén)的職責(zé)并與其密切合作。 ·?Supervises the work of the Executive Office staff. ·?監(jiān)督行政辦公室員工的工作。 ·?Access and use work processing computer packages and keep up to date with enhancements to latest upgrades. ·?熟練運(yùn)用辦公自動(dòng)化軟件并掌握最新版本應(yīng)用。 ·?Day-to-day secretarial work to include typing, filing, faxes and telephone etc. ·?日常文秘工作包括打字，整理文件，傳真和接聽(tīng)電話等。 ·?Arranging internal / external appointments. ·?安排內(nèi)外會(huì)見(jiàn)。 ·?Taking minutes of Department Heads /Ex.Com meeting as requested. ·?需要時(shí)為部門(mén)領(lǐng)導(dǎo)會(huì)議和行政委員會(huì)會(huì)議作會(huì)議記錄。 ·?Reports directly to and communicates with the General Manager on all administrative matters. ·?直接向總經(jīng)理匯報(bào)和交流所有行政工作方面的事宜。 ·?Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate. ·?必要時(shí)配合，協(xié)調(diào)各部門(mén)領(lǐng)導(dǎo)和其它部門(mén)的秘書(shū)的工作并與他們進(jìn)行溝通。 ·?Assess priorities of work and assist in organizing General Manager’s priorities.? ·?確定工作的重要性從而協(xié)助總經(jīng)理安排工作的先后次序。 ·?Distribution of memos, letters and other information etc. ·?分發(fā)備忘錄，信件和其它信息等。 ·?Maintain a filing and trace system. ·?維護(hù)文件的檔案和跟蹤管理系統(tǒng)。 ·?Answer incoming telephone calls and either transfer, redirect or take a message. ·?接聽(tīng)來(lái)電，進(jìn)行電話轉(zhuǎn)接、重?fù)芑蛄粞浴?·?Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.? ·?與酒店外的顧客和個(gè)人交往，包括但不限于：目前和可能的客戶，業(yè)主公司代表，供應(yīng)商，競(jìng)爭(zhēng)對(duì)手和所在地社區(qū)成員。 ·?Maintains the utmost confidentiality and discretion when handling business affairs. ·?在處理業(yè)務(wù)時(shí)最大限度的保守機(jī)密并小心謹(jǐn)慎。 ·?Arrange room and restaurant reservations for VIP guests/personnel. ·?安排VIP客戶或私人的訂房和訂餐。 ·?Prepare welcome letters for GM’s signature. ·?準(zhǔn)備歡迎信給總經(jīng)理簽字。 ·?Demonstrate essential overall knowledge of the organization. ·?掌握本組織結(jié)構(gòu)的基本知識(shí)。 ·?Understand the responsibilities of other sections and departments and co-operate with them. ·?理解其他部門(mén)的工作職責(zé)并能與之協(xié)調(diào)。 ·?Communicate in both verbal and written with the owning company. ·?與業(yè)主公司保持口頭和書(shū)面的溝通。 ·?Other tasks assigned by General Manager. ·?完成總經(jīng)理交代的其他事項(xiàng)。

·?Maintain the hotel in your qualified trade to the desired standard ·?利用自己專(zhuān)業(yè)技能對(duì)酒店進(jìn)行維護(hù)并達(dá)到期望的標(biāo)準(zhǔn)。 ·?Shift inspection and rectification ·?當(dāng)班檢查和修整工作。 ·?Complete work orders as requested by the Chief Engineer to meet customer requirements ·?按照總工程師的工作指令完成工作，從而滿足客人的要求。Initiate/identify project work required throughout the hotel ·?計(jì)劃和確定酒店內(nèi)需要完成的工作項(xiàng)目。Implement and action the preventative maintenance program ·?實(shí)施和執(zhí)行預(yù)防性維修保養(yǎng)計(jì)劃。 ·?Demonstrate flexibility in changing the work schedule in light of guest priorities ·?表現(xiàn)出工作的靈活機(jī)動(dòng)性，按照客人的輕重緩急變更時(shí)間。 ·?General building minor maintenance repairs ·?對(duì)大廈進(jìn)行小型的維修保養(yǎng)。 ·?Ensure pool chemical level is in accordance with legislative requirements, is vacuumed and surrounding area maintained to standards established ·?確保游泳池化學(xué)品等級(jí)符合法律要求，確保游泳池進(jìn)行真空清潔，且泳池周?chē)鷧^(qū)域按定的標(biāo)準(zhǔn)進(jìn)行維護(hù)。 ·?Ensure plant rooms are checked and cleaned and are in operating order ·?確保檢查機(jī)房和進(jìn)行清潔工作，確保設(shè)備在正常狀態(tài)下工作。 ·?Carry pager and respond to requests from departments regarding minor maintenance issues throughout the day ·?全天佩帶呼機(jī)，對(duì)部門(mén)要求執(zhí)行的小型維修項(xiàng)目予以回應(yīng)。 ·?Conduct lighting checks to ensure all globes are in working order ·?檢查電燈，確保所有燈泡正常工作。 ·?Investigate reported faults for laundry and kitchen equipment ·?調(diào)查有關(guān)洗衣和廚房設(shè)備的故障報(bào)告。 ·?Carry out any minor repairs to guest rooms or public areas ·?執(zhí)行客房和公共區(qū)域的小型維修。 ·?Liaise directly with departments regarding the completion of work orders and prioritize in order of guest satisfaction ·?直接與部門(mén)交流有關(guān)工作單的執(zhí)行和優(yōu)先順序問(wèn)題，以便使顧客滿意。

o?New Employee Orientation o?新員工入職 o?Train the Trainer o?培訓(xùn)培訓(xùn)師 o?Customer Service Training o?賓客服務(wù)培訓(xùn) o?Technical job specific training (through certification of departmental standards and procedures) o?技術(shù)性職位的專(zhuān)門(mén)培訓(xùn)(部門(mén)規(guī)范程序證書(shū)) o?Supervisory Skills Training o?監(jiān)督管理技能培訓(xùn) o?Management Development o?管理層發(fā)展 o?Fire, Life and Safety Training o?消防和生命安全培訓(xùn) o?Selling Skills ?? o?銷(xiāo)售技巧 o?Employee retraining o?員工再培訓(xùn)

【崗位職責(zé)】 1、負(fù)責(zé)酒店前廳部的接待和管理工作，熟知前廳服務(wù)設(shè)施的功能，處于完好狀態(tài)。 2、進(jìn)行有關(guān)的市場(chǎng)計(jì)劃分析制定部門(mén)工作計(jì)劃，完成工作報(bào)告。 3、使客房達(dá)到最高出租率，獲取最佳的客房收入。 4、督導(dǎo)下屬部門(mén)主管，委派工作任務(wù)，明確崗位責(zé)任，隨時(shí)調(diào)整工作部署。 5、保持良好的客際關(guān)系，能獨(dú)立有效地處理賓客投訴。 6、協(xié)助酒店與更高一級(jí)領(lǐng)導(dǎo)處理突發(fā)事件。 【崗位要求】 1、大專(zhuān)及以上學(xué)歷，有同崗位工作經(jīng)驗(yàn)5年以上。 2、熟悉酒店前廳的經(jīng)營(yíng)管理工作，具有較強(qiáng)的工作責(zé)任感和敬業(yè)精神。 3、督導(dǎo)前廳各分部員工服務(wù)質(zhì)量標(biāo)準(zhǔn)、操作流程標(biāo)準(zhǔn)并對(duì)前廳部各項(xiàng)工作實(shí)施全面監(jiān)管。 4、有效貫徹、落實(shí)并完成部門(mén)制訂的每月工作計(jì)劃。 5、英語(yǔ)對(duì)話流利，有較強(qiáng)的協(xié)調(diào)管理能力，具有一定的銷(xiāo)售能力。 6、全面掌握前臺(tái)收銀方面的財(cái)務(wù)基礎(chǔ)知識(shí)，能處理日常服務(wù)環(huán)節(jié)中所涉及到的財(cái)務(wù)方面的問(wèn)題。

Main missions  1.Ensure the quality of welcome and services provided to the groups, with his/her perfect knowledge of the Village. 2.Ensure the follow-up of the groups’ programmes and the fair application of the contract’s articles. 3.Be the main contact between the Village and the Client Company. 4.Manage and train his/her team. 5.Ensure the operations’ economic and qualitative results. 6.Implement dynamic local sales to groups to optimize his/her financial objectives.   MANAGE THE TEAM 1.Train and make sure that his/her direct staff members also pass on training 2.Work out the team’s work schedule, distribute tasks,in compliance with local and Club Med’s regulations 3.Participate and make sure that the team participates to the village life (according to the groups’ schedule) 4.Lead, motivate and guide the GOs and GEs in his/her department, during weekly meetings 5.Carry out the team’s individual assessments and identify potentials 6.Decide and discuss sanctions for faults observed, jointly with the Human Resources 7.Participate to weekly operation meetings with the Hotel Department   MANAGE THE CLUB MED BUSINESS ACTIVITY 1.Carry out the implementation of the programmes for the eductours or internal seminars and spotting trips 2.Be liable for the inventory (beginning and end of season) of Club Med Business premises and equipment 3.Prepare the investment/renovation/maintenance requests for the following season 4.Draft the end of season results and report and do the filing 5.Ensure compliance with the budget and end of month realizations 6.Account for economic results 7.Be aware and be known of local competitors   GENERATE DYNAMIC SALES (if no sales team in the Village) 1.Be able to identify and qualify local companies’ potential 2.Design a sales offer adapted to the Village 3.Respond to local requests and develop local turnover 4.Negotiate and lead sales 5.Participate to local exhibitions and events in connection with the promotion of Club Med Business 6.Monitor the payment of deposits and carry out local invoicing 7.Carry out the assessment of groups sold locally Requirements: 1. Specific colleague course or above 2. Good English spoken and writing 3. Experience in the same postion at least one year 4. Accpet work 6 days a week

【職位描述】 ·Report the task to DOSM, service for his work arrangement, and try ones best to set the hotel good image. ·Have a whole knowledge and master the facility, service project character, hotel operation guideline and sales strategy. ·After negotiate with the hotel management, on behalf of hotel respond to the question of news and intermediary. ·Evaluating the value of local group and charity campaign, suggest the hotel to participate. ·Do social appointment to honoured guests, journalist, intermediary, hotel staff and PR staff. ? ? ? ·To compile and to revise the public activity and target plan per year according to the sales and market plan of hotel. ·Deal with each important festival days and information collecting. ·Supervise and contact to the photography and public resource work of hotel. ·Establish and maintain close relations with local / regional / international news and media. ·Write, edit and check the promotion advertising information of hotel. ·Supervise and assist the photography service, and completing the photography work. ? ? ? ·向市場(chǎng)銷(xiāo)售總監(jiān)報(bào)告工作，服務(wù)其工作安排，盡自己所能建立酒店的良好形象。 ·全面了解并掌握酒店的設(shè)施設(shè)備、各種服務(wù)項(xiàng)目、產(chǎn)品特點(diǎn)、酒店經(jīng)營(yíng)方針及銷(xiāo)售策略等； ·在酒店管理當(dāng)局商議后，代表酒店回應(yīng)新聞、媒體的咨詢(xún)； ·評(píng)估地方團(tuán)體/慈善活動(dòng)的價(jià)值，建議酒店參與； ·應(yīng)酬貴賓、記者、傳媒、酒店業(yè)人員和公關(guān)人員； ·按照酒店銷(xiāo)售和市場(chǎng)計(jì)劃編訂每年公關(guān)活動(dòng)/目標(biāo)方案； ·處理各重要節(jié)日文稿及信息收集； ? ? ? ? ? ? ? ·監(jiān)督和聯(lián)絡(luò)酒店的攝影和公關(guān)工作； ·與本地/地區(qū)/國(guó)際新聞、媒體建立關(guān)系并保持緊密聯(lián)系； ·撰寫(xiě)、編輯和檢查酒店推廣宣傳資料； ·監(jiān)督協(xié)助攝影服務(wù)，并完成攝影工作。 ? ? ? ? 【任職要求】 ·Have more than five years work experiences in hotel and more than three years work experiences of MARCOM. ·Posses extensive social activity and strong organizing abilities. ·Have a good knowledge of news, advertisement, advertising and other professional knowledge, know well about the marketing , and expanding operation, know about the situation of travel area and hotel management knowledge, ?master the public relation, psychology and physical science and other basic ?knowledge. ·Know well the policy, laws, regulation of government. ·Use foreign language conversation with the foreign customers, and have the ability to read and translate foreign language professional data, possessing ?strong foreign conversation and write skills. ·具有五年以上酒店工作經(jīng)驗(yàn)，并有三年以上市場(chǎng)傳訊工作經(jīng)歷； ·具有廣泛的社交活動(dòng)能力和較強(qiáng)的組織協(xié)調(diào)能力。 ·掌握新聞、廣告、宣傳等專(zhuān)業(yè)知識(shí)，熟悉營(yíng)銷(xiāo)和推廣業(yè)務(wù)（特別是新興線上宣傳渠道如短視頻等），了解旅游業(yè)現(xiàn)狀及酒店管理知識(shí)，掌握公共關(guān)系學(xué)、心理學(xué)、行為科學(xué)等基礎(chǔ)知識(shí)； ·了解政府有關(guān)政策、法律和條款規(guī)定； ·通用外語(yǔ)與外賓進(jìn)行熟練會(huì)話，并能閱讀和翻譯一門(mén)外文有關(guān)專(zhuān)業(yè)資料，具有較強(qiáng)的外語(yǔ)會(huì)話和寫(xiě)作能力。

·?Monitors competitors activities and assists in marketing intelligence ·?監(jiān)督競(jìng)爭(zhēng)對(duì)手的活動(dòng)并協(xié)助監(jiān)察市場(chǎng)動(dòng)態(tài)。 ·?Refers sales leads to appropriate personnel within the InterContinental Hotels Group ·?在洲際酒店集團(tuán)的范圍內(nèi)將銷(xiāo)售線索提供給適合的人員。 ·?Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business ·?根據(jù)在銷(xiāo)售策略中既定目標(biāo)，向新的、現(xiàn)有的、有可能的客戶進(jìn)行銷(xiāo)售，并與其談判商定最適合的價(jià)格以爭(zhēng)取最大的利潤(rùn)。 ·?Services existing business through management of account bases ·?通過(guò)客戶管理，向現(xiàn)有的客戶提供服務(wù)。 ·?Sell all facets of the hotel ·?銷(xiāo)售酒店的所有設(shè)施。 ·?Manage the corporate head office and the preferred hotel history for that company ·?管理公司總部檔案和了解公司優(yōu)先使用的酒店記錄。 ·?Develop and maintain a regular pattern of sales calls, meeting with principals of target market ·?設(shè)立和保持定期的銷(xiāo)售拜訪模式，與目標(biāo)市場(chǎng)的主要人物會(huì)面。 ·?Provides direction on, and conducts market research and analysis ·?指導(dǎo)和進(jìn)行市場(chǎng)調(diào)研和分析。 ·?Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business ·?根據(jù)酒店的營(yíng)業(yè)需要，與業(yè)務(wù)聯(lián)系人、會(huì)務(wù)策劃者、游客和會(huì)展局、旅行社、旅游運(yùn)營(yíng)商、航空公司、公司客戶、政府部門(mén)和其它客人發(fā)展并保持聯(lián)系。 ·?Builds profile within local market place through attendance at various events and local market place ·?通過(guò)參與當(dāng)?shù)厥袌?chǎng)的各種活動(dòng)在當(dāng)?shù)厥袌?chǎng)上樹(shù)立良好形象。 ·?Conduct client interviews ·?對(duì)客戶進(jìn)行拜訪。 ·?Entertain clients ·?招待客戶。 ·?Plan and conduct familiarization tours and site inspections ·?策劃并實(shí)施使客人熟悉環(huán)境的現(xiàn)場(chǎng)考察活動(dòng)。 ·?Travel when required to promote the hotel and develop potential business ·?需要時(shí)出差對(duì)酒店進(jìn)行推銷(xiāo)，發(fā)展?jié)撛诘臉I(yè)務(wù)機(jī)會(huì)。 ·?Maintain regular contact with the IHG hotels in your region and the regional reservation office ·?與所在區(qū)域內(nèi)的洲際酒店集團(tuán)成員和區(qū)域預(yù)訂辦公室保持定期聯(lián)系。 ·?Monitors existing business and inputs into sales strategy meetings to maximize business ·?監(jiān)測(cè)現(xiàn)有業(yè)務(wù)，并在銷(xiāo)售策略會(huì)上提出建議以擴(kuò)大業(yè)務(wù)。 ·?Grows existing business and establishes and pursues leads which will develop business ·?發(fā)展現(xiàn)有業(yè)務(wù)，并建立和尋找發(fā)展業(yè)務(wù)的機(jī)會(huì)。 ·?Interfaces with operations on a timely basis ·?及時(shí)與運(yùn)營(yíng)部門(mén)進(jìn)行溝通。 ·?Initiates and prepares tenders for business ·?起動(dòng)和籌備業(yè)務(wù)招標(biāo)工作。 ·?Assesses sales and marketing data ·?評(píng)估市場(chǎng)銷(xiāo)售數(shù)據(jù)。 ·?Assists with the preparation of new products and services ·?協(xié)助新產(chǎn)品和服務(wù)的準(zhǔn)備工作。 ·?Assists in the evaluation of sales and marketing activities ·?協(xié)助評(píng)估市場(chǎng)銷(xiāo)售活動(dòng)。 ·?Analyses sales mix and likely impact on hotel goals ·?分析銷(xiāo)售綜合計(jì)劃和可能對(duì)酒店目標(biāo)產(chǎn)生的影響。 ·?Implement direction from Director of Sales and Marketing and Regional Managers ·?按市場(chǎng)銷(xiāo)售總監(jiān)與地區(qū)經(jīng)理們的指示執(zhí)行相關(guān)工作。 ·?Liaison with advertising agency ·?與廣告機(jī)構(gòu)保持聯(lián)系。 ·?Stock control of collateral ·?宣傳品的庫(kù)存控制。 ·?Collateral input ·?設(shè)計(jì)宣傳品內(nèi)容。 ·?Execute advertising/creative briefs in a timely manner ·?及時(shí)進(jìn)行廣告設(shè)計(jì)的說(shuō)明工作。 ·?Works with superior on manpower planning and management needs ·?和上級(jí)領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求 ·?Works with superior in the preparation and management of the Department’s budget ·?和上級(jí)領(lǐng)導(dǎo)一起進(jìn)行編制和管理部門(mén)預(yù)算。

一、崗位及素質(zhì)要求： 1.? ? 應(yīng)聘者具備5年以上國(guó)際品牌五星級(jí)酒店人力資源管理工作經(jīng)驗(yàn)，有國(guó)際奢華品牌酒 店或跨國(guó)公司經(jīng)驗(yàn)者優(yōu)先 2.? ? 應(yīng)聘者需全日制本科及以上學(xué)歷，專(zhuān)業(yè)為人力資源管理、酒店管理等相關(guān)專(zhuān)業(yè) 3.? ? 40周歲以下，個(gè)人形象氣質(zhì)好，中英文流利，具有較好的文字功底和展示技巧 4.?? 具有良好的溝通協(xié)調(diào)能力，熟練掌握面試技巧、績(jī)效面談、員工培訓(xùn)等能力 5.? 學(xué)習(xí)能力強(qiáng)，具備開(kāi)拓和創(chuàng)新精神，能運(yùn)用新思維和新方法開(kāi)展人力資源工作 二、崗位職責(zé) 1、向總經(jīng)理匯報(bào)工作，全面負(fù)責(zé)人力資源部工作 2、負(fù)責(zé)根據(jù)勞動(dòng)法及市場(chǎng)變化隨時(shí)更新酒店人力資源政策及制度 3、根據(jù)酒店的招聘管理體系，識(shí)別并引進(jìn)優(yōu)秀人才，有效控制員工流動(dòng)率 4、規(guī)劃并執(zhí)行酒店人才發(fā)展計(jì)劃 5、運(yùn)用新思維和新方法，激勵(lì)團(tuán)隊(duì)成員，并為員工提供獨(dú)特的體驗(yàn) 6、識(shí)別、分析本地酒店市場(chǎng)的薪酬和福利的水平，提供決策依據(jù)，以確保競(jìng)爭(zhēng)力

? The Chopper Chef is responsible for the effective day to day operation of the Chopper team of the Chinese operation, he provides his immaculate product to the teams of the Chinese Restaurant, the All-Day Dining Restaurant, and the Banquet team. 砧板廚師（砧板1）負(fù)責(zé)中餐運(yùn)營(yíng)砧板團(tuán)隊(duì)日常的高效運(yùn)作，他為中餐廳，西餐廳，宴會(huì)團(tuán)隊(duì)提供完美無(wú)瑕的產(chǎn)品。 ? The Chopper Chef is understanding, implementing, training and enforcing the goals, standards and requirements set by Marriott International, The Ritz-Carlton Hotel Company, The Ritz-Carlton, Harbin and the Executive Chef. 砧板廚師（砧板1）負(fù)責(zé)理解，實(shí)施，培訓(xùn)和加強(qiáng)萬(wàn)豪國(guó)際，麗思卡爾頓酒店，哈爾濱麗思卡爾頓酒店和行政總廚制定的目標(biāo)，標(biāo)準(zhǔn)和要求。 ? The Chopper Chef supports the development of menus in cooperation with the Chinese Executive Chef and in line with the Concepts as provided by the Executive Chef, Banquet Menu Guidelines, Club Guidelines. He shares and communicates changes and adjustments on the different menus with his team and gives training to his team and those interested in learning from him. 砧板廚師（砧板1）和行政中廚合作支持菜單的設(shè)置，并需要符合由行政總廚，宴會(huì)菜單指南，行政酒廊指南提供的理念。他和他的團(tuán)隊(duì)分享和交流不同菜單的改變和調(diào)整，并且給他的團(tuán)隊(duì)以及有興趣向他學(xué)習(xí)的紳士淑女們進(jìn)行培訓(xùn)。 ? The Chopper Chef is responsible for the accurate creation of recipes for all items produced in his kitchen, he follows the template created by the Executive Chef and ensures all his fellow Ladies and Gentlemen are trained on the recipes and are able to flawlessly execute them with minimal supervision. 砧板廚師（砧板1）負(fù)責(zé)準(zhǔn)確地為他廚房里生產(chǎn)的所有物品制作食譜，他遵循行政總廚創(chuàng)建的模板，確保他的所有紳士和淑女都接受了食譜培訓(xùn)，并且能夠以最少的監(jiān)督方式完美地執(zhí)行它們。 ? The Chopper Chef ensures the right product is selected and purchased in the correct quality. He observes the purchasing process and evaluates the quality, price and competitiveness of the produce. 砧板廚師（砧板1）確保以正確的質(zhì)量來(lái)挑選和采購(gòu)正確的產(chǎn)品。他觀察采購(gòu)過(guò)程并評(píng)估產(chǎn)品的質(zhì)量，價(jià)格和競(jìng)爭(zhēng)力。 ? The Chopper Chef ensures storage, processing, preparation, plating and serving of the purchased product are aligned with the set standards by the Executive Chef and the Company. 砧板廚師（砧板1）確保采購(gòu)產(chǎn)品的存放，加工，準(zhǔn)備，擺盤(pán)和服務(wù)符合行政總廚和公司制定的標(biāo)準(zhǔn)。 ? The Chopper Chef participates in daily food tastings on a rotational base to evaluate the quality of food, presentation skills, and compliance with allergen policies and gives advice to the teams. 砧板廚師（砧板1）在各個(gè)餐廳輪流參加每日試菜，來(lái)評(píng)估食品質(zhì)量，展示技巧，過(guò)敏原政策的遵守情況，并給團(tuán)隊(duì)提供建議。 ? The Chopper Chef keeps an overview of the current inventory in all areas of his responsibility. He submits his orders to the Chinese Executive Chef or Chinese Sous Chef on a timely manner. 砧板廚師（砧板1）在他負(fù)責(zé)的所有領(lǐng)域?qū)Ξ?dāng)前的庫(kù)存進(jìn)行概覽。他需要及時(shí)地把他的訂單遞交給行政中廚，淮揚(yáng)菜廚師長(zhǎng)或行政副中廚。 ? The Chopper Chef ensures all costs related to other divisions in the hotel [e.g. Club Lounge, Lobby Ambassador, Amenities, Promotional costs, cost of sales] are transferred accurately prior to each month end closing. 砧板廚師（砧板1）確保與酒店其他部門(mén)相關(guān)的所有成本(例如：行政酒廊，大堂使者，歡迎禮物，推廣成本，銷(xiāo)售成本)在每個(gè)月結(jié)束前準(zhǔn)確的轉(zhuǎn)移。 ? The Chopper Chef controls all costs related to his related areas as mentioned above including operational costs, food cost, labor cost and is responsible to ensure all occurring costs are in line with the budget. 砧板廚師（砧板1）控制上面提及的與他相關(guān)區(qū)域的所有成本，包括運(yùn)營(yíng)成本，食品成本，人工成本，并負(fù)責(zé)確保所有發(fā)生的成本與預(yù)算一致。 ? The Chopper Chef fosters a learning environment and is hosting and participating in trainings in the hotel. He constantly researches and develops his skills for his benefit and the benefit of the company. 砧板廚師（砧板1）營(yíng)造一個(gè)學(xué)習(xí)的環(huán)境，并在酒店舉辦和參與培訓(xùn)。 他需要為自己的利益和公司的利益不斷研究和發(fā)展自己的技能。 ? The Chopper Chef is supporting all annual promotions in the Chinese Restaurants, He participates in Banquet Food tastings, promotional events and is sharing his experiences to generate business to the Hotel. He this opportunity to develop key personnel in the team and involves them in the planning of the work affecting them. 砧板廚師（砧板1）需要支持中餐廳的所有年度推廣。他參加宴會(huì)試菜，推廣活動(dòng)，并分享他的經(jīng)驗(yàn)為酒店創(chuàng)造業(yè)務(wù)。他利用這種機(jī)會(huì)來(lái)培養(yǎng)團(tuán)隊(duì)中的關(guān)鍵人物，讓他們參與影響他們的工作計(jì)劃！

崗位職責(zé) 1.負(fù)責(zé)酒店前廳部的接待和管理工作，熟知前臺(tái)服務(wù)設(shè)施的功能，處于完好狀態(tài)。 2.督導(dǎo)前臺(tái)員工服務(wù)質(zhì)量標(biāo)準(zhǔn)、操作流程標(biāo)準(zhǔn)并對(duì)前臺(tái)各項(xiàng)工作實(shí)施全面監(jiān)管。 3.進(jìn)行有關(guān)的市場(chǎng)計(jì)劃分析制定部門(mén)工作計(jì)劃，完成工作報(bào)告。 4.使客房達(dá)到最高出租率，獲取最佳的客房收入。 5.督導(dǎo)下屬主管，委派工作任務(wù)，明確崗位責(zé)任，隨時(shí)調(diào)整工作部署。 6.保持良好的客際關(guān)系，能獨(dú)立有效地處理賓客投訴。 崗位要求 1.大專(zhuān)以上學(xué)歷，有同崗位工作經(jīng)驗(yàn)5年以上。 2.熟悉酒店前廳的經(jīng)營(yíng)管理工作，具有較強(qiáng)的工作責(zé)任感和敬業(yè)精神。 3.英語(yǔ)對(duì)話流利，有較強(qiáng)的協(xié)調(diào)管理能力，具有一定的銷(xiāo)售能力。 4.以較強(qiáng)的人際交往能力提高客人滿意度。 5.國(guó)際聯(lián)號(hào)工作經(jīng)驗(yàn)優(yōu)先

薪資標(biāo)準(zhǔn):基本工資+補(bǔ)貼+季度獎(jiǎng)金+季度排名獎(jiǎng)金+年度獎(jiǎng)金+良好晉升平臺(tái)? 職位描述： ?1、 全面負(fù)責(zé)酒店日常經(jīng)營(yíng)和管理工作，確保酒店經(jīng)營(yíng)和管理指標(biāo)的完成； ?2、 負(fù)責(zé)組織、實(shí)施及督導(dǎo)下屬按如家手冊(cè)標(biāo)準(zhǔn)建立培訓(xùn)體系，制定和實(shí)施店內(nèi)各部門(mén)培訓(xùn)計(jì)劃，為如家培養(yǎng)合格管理人才； ?3、 負(fù)責(zé)店內(nèi)人事工作的監(jiān)督、指導(dǎo)、考核及招聘工作，接受公司人事調(diào)動(dòng)；? ?4、 負(fù)責(zé)酒店文化和員工隊(duì)伍建設(shè)，提升員工滿意度； ?5、 負(fù)責(zé)與社會(huì)職能部門(mén)之間的協(xié)調(diào)和溝通，為酒店創(chuàng)造良好的經(jīng)營(yíng)環(huán)境； ?6、 執(zhí)行如家統(tǒng)一的市場(chǎng)策略；? ?崗位要求：? ?1、 大專(zhuān)以上學(xué)歷，8年以上工作經(jīng)驗(yàn); ?2、 具有四星級(jí)以上酒店部門(mén)經(jīng)理/部門(mén)總監(jiān)或知名品牌連鎖酒店總經(jīng)理崗位工作經(jīng)驗(yàn)；? ?3、 熟悉各地方相關(guān)的政策法規(guī)；? ?4、 愛(ài)崗敬業(yè)，注重工作結(jié)果； ?5、 誠(chéng)信，正值，有親和力； ?6、 出色的溝通能力、團(tuán)隊(duì)建設(shè)能力及承受工作壓力的能力； ?7、 有很強(qiáng)的執(zhí)行力，富有激情，能出色完成公司下達(dá)的各種指令； ?8、工作地點(diǎn)：全國(guó)范圍，可接受外派。

·?AIn the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known ·?在經(jīng)理缺席時(shí)主持交接班說(shuō)明會(huì)，確保員工了解酒店的活動(dòng)和運(yùn)營(yíng)的要求。? ·?Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up ·?在自己當(dāng)班期間盡可能解決所有的投訴，并在工作日志中記錄所有投訴以便進(jìn)一步跟進(jìn)的工作。 ·?Oversee the Implementation of standards as detailed in the departmental standards and procedures manual ·?監(jiān)督部門(mén)工作程序手冊(cè)中列出的各項(xiàng)規(guī)范的貫徹執(zhí)行。 ·?Enforce shift hand over procedures ·?執(zhí)行交接班程序。 ·?Enforce correct bill paying procedures ·?遵守正確的結(jié)賬程序。 ·?Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on up-selling certain products; etc ·?有效的進(jìn)行交接班說(shuō)明會(huì)，確保所有員工了解重要客人，特殊活動(dòng)，每日特價(jià)，重點(diǎn)是推銷(xiāo)某些產(chǎn)品等。 ·?Supervise cash handling and banking procedures ·?監(jiān)督現(xiàn)金的處理和存放程序。? ·?Prepare daily banking and cash flow reports ·?編制每日存款和流動(dòng)資金報(bào)告。 ·?Establish and instruct staff in cash security procedures ·?制定并指導(dǎo)員工執(zhí)行現(xiàn)金安全制度。? ·?Deal with irregular payments ·?處理異常的付款情況。? ·?Supervise the maintenance of service equipment ·?監(jiān)督服務(wù)設(shè)備的維護(hù)保養(yǎng)。 ·?Monitor standards of guest facilities and services ·?監(jiān)督客用設(shè)施和服務(wù)的標(biāo)準(zhǔn)。? ·?Control stock and monitor security procedures ·?控制存貨和監(jiān)督保安成序。? ·?Assist with menu and wine list creation ·?協(xié)助菜單和酒水單的設(shè)計(jì)工作。? ·?Supervise outlet service including Tea Lounge ·?監(jiān)督餐廳及茶樓的服務(wù)。 ·?Works with Superior on manpower planning and management needs ·?和上級(jí)領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求。 ·?Works with Superior in the preparation and management of the Department’s budget ·?和上級(jí)領(lǐng)導(dǎo)一起編制和管理部門(mén)預(yù)算。 ·?Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile ·?與廚師和餐飲經(jīng)理交流意見(jiàn)和客人的建議從而反應(yīng)當(dāng)前客人的情況。 ·?Manage special amenities and special events ·?特殊設(shè)施和活動(dòng)的管理工作。 ·?Anticipate market changes and review operations when necessary ·?有效的預(yù)測(cè)市場(chǎng)的變化，并在必要時(shí)審評(píng)運(yùn)營(yíng)工作 ·?Up-sell property facilities ·?推銷(xiāo)酒店的設(shè)施。 ·?Actively pursue cost saving measures ·?積極的實(shí)行節(jié)約成本的措施。 ·?Recycle wherever possible ·?盡可能再利用能源。 ·?Manage wage and beverage cost ·?管理工資和飲料成本。 ·?Forecasting ·?進(jìn)行預(yù)測(cè)工作。 ·?Stock control ·?有效的控制存貨。 ·?Analyze statistics and change your operations to reflect customer preferences ·?分析統(tǒng)計(jì)數(shù)據(jù)，按照客人的喜好改變運(yùn)營(yíng)方法。 ·?Mix your own shift hours to ensure you know what is happening in your department at all times (ie nights, days, week-ends and during the week, break, lunch and evening shifts) ·?混合自己的輪班時(shí)間確保隨時(shí)了解部門(mén)內(nèi)發(fā)生的事情(如夜班，白班，周末和周一至周五班，間休，午餐時(shí)間和晚班)。 ·?Make conversation to guests during their order and find out their likes and dislikes as well as building rapport ·?在客人點(diǎn)餐時(shí)與客人交談，發(fā)現(xiàn)客人的喜好，同時(shí)建立友善的關(guān)系。

【崗位職責(zé)】 1、建立并管理一個(gè)高效的廚房團(tuán)隊(duì)、監(jiān)督所有中西廚房的出品。 2、制定員工工作日程安排。 3、預(yù)計(jì)、制定和監(jiān)控每日市場(chǎng)采購(gòu)單。關(guān)注食品成本控制。 4、開(kāi)展新菜肴的試菜和開(kāi)發(fā)工作。 5、與本各部門(mén)建立良好的聯(lián)系。 6、充分理解并嚴(yán)格遵守酒店的規(guī)章制度，例如消防，衛(wèi)生檢疫以及健康安全等。 7、監(jiān)督所有供應(yīng)食品的質(zhì)量與數(shù)量。 8、監(jiān)督各廚房收到的食品的質(zhì)量與數(shù)量。 9、確保員工執(zhí)行正確的衛(wèi)生程序，檢查和控制所有相關(guān)政策，協(xié)助廚房衛(wèi)生醫(yī)生 監(jiān)控國(guó)家規(guī)定的執(zhí)行情況。 10、經(jīng)常檢查廚房設(shè)備，做好維護(hù)工作。 11、參與菜單計(jì)劃，推薦新菜，并聯(lián)系組織所有相關(guān)廚房和餐廳執(zhí)行新菜的推出。 【崗位要求】 1、管理并指導(dǎo)員工、保持與酒店各個(gè)部門(mén)進(jìn)行良好的溝通、與所有員工建立健全可靠的合作關(guān)系，幫助員工盡可能發(fā)展?jié)摿Γ瑱z查員工的出勤情況。 2、定期檢查所有員工外表的清潔，讓他們以自己整潔的外表和制服為榮。 3、制定并完善培訓(xùn)計(jì)劃，主持培訓(xùn)課程。 4、評(píng)估培訓(xùn)及發(fā)展前景。 5、愉快和親善地與客人打交道，做到能引導(dǎo)客人，友善，可靠，并以外交家的姿態(tài)服務(wù)與客人。 6、高度服從性，具有優(yōu)秀管理監(jiān)督技巧；培養(yǎng)并幫助員工發(fā)展，鼓勵(lì)創(chuàng)新。 7、以此來(lái)發(fā)展并激勵(lì)我們的員工。 8、制定嚴(yán)格的客人服務(wù)標(biāo)準(zhǔn)，工作中做到心中有客人。 9、以身作則，積極解決各種問(wèn)題起到良好的示范效果。與客人和員工保持清晰明了的溝通。 10、積極完成各項(xiàng)任務(wù)，把握機(jī)會(huì)學(xué)習(xí)各種新的知識(shí)和技巧，不斷提升個(gè)人素質(zhì)。 11、靈活機(jī)動(dòng)，應(yīng)變能力強(qiáng)。 12、建立良好的團(tuán)隊(duì)精神，協(xié)同工作，為了共同的目標(biāo)努力。 13、為各項(xiàng)運(yùn)營(yíng)流程的發(fā)展獻(xiàn)計(jì)獻(xiàn)策。 14、以良好的態(tài)度履行自己的職責(zé)。 15、向客人以及供應(yīng)商推薦酒店的服務(wù)性以及便捷性。 16、確保所有廚房設(shè)備以及用具的正常運(yùn)行。

崗位職責(zé)： 1、協(xié)助總經(jīng)理確?酒店的經(jīng)營(yíng)管理?針、發(fā)展?向、組織機(jī)構(gòu)和完善酒店的?遠(yuǎn)規(guī)劃及年度經(jīng)營(yíng)計(jì)劃； 2、協(xié)助總經(jīng)理制定、執(zhí)行、監(jiān)管酒店的各項(xiàng)財(cái)務(wù)與運(yùn)營(yíng)計(jì)劃； 3、執(zhí)行總經(jīng)理的各項(xiàng)要求，協(xié)助總經(jīng)理處理酒店的運(yùn)作及經(jīng)營(yíng)，執(zhí)行酒店各項(xiàng)決議，完成總經(jīng)理做出的經(jīng)營(yíng)計(jì)劃及總經(jīng)理分配的各項(xiàng)具體任務(wù)； 4、負(fù)責(zé)的部門(mén)整體能力水平提升，了解客戶需求，走在市場(chǎng)前沿，引領(lǐng)酒店產(chǎn)品升級(jí)，創(chuàng)新； 5、了解賓客服務(wù)和運(yùn)營(yíng)中的潛在需求，以便及時(shí)發(fā)現(xiàn)服務(wù)標(biāo)準(zhǔn)的問(wèn)題，制定并實(shí)施改進(jìn)措施，推動(dòng)賓客滿意度不斷提高，能夠與客戶進(jìn)行互動(dòng)，獲取反饋并建立良好的關(guān)系； 6、檢查酒店各項(xiàng)管理制度、工作決策及服務(wù)程序的貫徹落實(shí)，協(xié)調(diào)各部門(mén)關(guān)系，確保酒店各項(xiàng)工作正常運(yùn)轉(zhuǎn)； 7、組織協(xié)調(diào)與各部門(mén)的協(xié)同配合，確保酒店的各項(xiàng)服務(wù)產(chǎn)品符合顧客的需求并滿意； 8、對(duì)酒店的日常運(yùn)行、服務(wù)質(zhì)量及員工的工作紀(jì)律標(biāo)準(zhǔn)方面存在的問(wèn)題進(jìn)行督導(dǎo)，使之達(dá)到酒店要求； 9、掌握酒店日常經(jīng)營(yíng)情況，根據(jù)總經(jīng)理提出的酒店長(zhǎng)遠(yuǎn)規(guī)劃和年度計(jì)劃，對(duì)酒店的經(jīng)營(yíng)管理和企業(yè)發(fā)展問(wèn)題提供決策性建議和意見(jiàn)； 10、協(xié)助總經(jīng)理加強(qiáng)對(duì)分管部門(mén)管理干部管理技能和服務(wù)技能的培訓(xùn)工作，打造高水平的管理隊(duì)伍； 11、總經(jīng)理外出時(shí)，代表總經(jīng)理主持酒店每天例會(huì)，參與并最終確定決策； 12、主持處理酒店發(fā)生的各類(lèi)緊急事件，處理客人重大投訴，確保經(jīng)營(yíng)活動(dòng)的正常運(yùn)行。 任職要求： 1、大學(xué)專(zhuān)科以上學(xué)歷，具備優(yōu)秀酒店運(yùn)營(yíng)工作經(jīng)驗(yàn)管理者，具有5年以上五星級(jí)酒店相關(guān)管理工作經(jīng)驗(yàn)； 2、熟悉酒店各部門(mén)服務(wù)標(biāo)準(zhǔn)及管理流程，善于成本控制； 3、通曉酒店各部門(mén)的經(jīng)營(yíng)管理工作，尤其是客房，餐飲，前廳等關(guān)鍵職能，理解酒店的管理機(jī)制和程序； 4、有良好的團(tuán)隊(duì)意識(shí)和領(lǐng)導(dǎo)能力； 5、具有良好的協(xié)調(diào)溝通、管理和團(tuán)隊(duì)建設(shè)能力,事業(yè)心強(qiáng)。

o???Ensures compliance with allhousekeeping policies, standards and procedures. 確保遵守所有的內(nèi)務(wù)政策，標(biāo)準(zhǔn)和程序。 o???Understands the importance ofdepartment’s operation on the overall property financial goals and educatesstaff on details as appropriate. 了解部門(mén)運(yùn)作對(duì)整體物業(yè)財(cái)務(wù)目標(biāo)的重要性，并教導(dǎo)員工適當(dāng)?shù)募?xì)節(jié)。 o???Reviews staffing levels to ensurethe guest service, operational needs and financial objectives are met. 評(píng)估員工水平以確保滿足客人服務(wù)、運(yùn)營(yíng)需求和財(cái)務(wù)目標(biāo)。 o???Obtains list of rooms to be cleanedimmediately and list of prospective check-outs or discharges to prepare workassignments. 獲得要立即清理的房間清單和可能的退房或出院清單，以準(zhǔn)備工作任務(wù)。 o???Inventories stock to ensure adequatesupplies. 庫(kù)存確保充足的供應(yīng)。 o???Supervises an effective inspectionprogram for all guestrooms and public space. 對(duì)所有客房和公共空間進(jìn)行有效的檢查。 o???Understands the impact ofdepartment’s operations on the overall property financial goals and objectivesand manages to achieve or exceed budgeted goals. 了解部門(mén)運(yùn)作對(duì)整體物業(yè)財(cái)務(wù)目標(biāo)和目標(biāo)的影響，并設(shè)法實(shí)現(xiàn)或超過(guò)預(yù)算目標(biāo)。 o???Ensures all employees have propersupplies, equipment and uniforms. 確保所有員工有適當(dāng)?shù)挠闷?，設(shè)備和制服。 o???Communicates areas that needattention to staff and follows up to ensure understanding. 與員工溝通需要關(guān)注的領(lǐng)域，并跟蹤以確保理解。 o???Supervises daily housekeeping shiftoperations and ensures compliance with all housekeeping policies, standards andprocedures. 監(jiān)督日?？头坎枯啺嗖僮鳎_保遵守所有客房部政策、標(biāo)準(zhǔn)和程序。 o???Participates in departmentalmeetings and continually communicates a clear and consistent message regardingthe departmental goals to produce desired results. 參加部門(mén)會(huì)議，并就部門(mén)目標(biāo)不斷地傳達(dá)清晰一致的信息，以達(dá)到預(yù)期的結(jié)果。

 1.在集團(tuán)領(lǐng)導(dǎo)的帶領(lǐng)下，開(kāi)展工作，對(duì)公司的全面經(jīng)營(yíng)業(yè)績(jī)負(fù)責(zé)    2.制定酒店經(jīng)營(yíng)方針、管理目標(biāo)及年度工作計(jì)劃；按照集團(tuán)批準(zhǔn)的年度指標(biāo)和計(jì)劃組織實(shí)施，保證各項(xiàng)工作任務(wù)和經(jīng)營(yíng)指標(biāo)的完成  3.制定嚴(yán)格規(guī)范化的內(nèi)部規(guī)章制度、管理流程和服務(wù)操作規(guī)范 保證各項(xiàng)工作有章可循、有據(jù)可依                            4. 領(lǐng)導(dǎo)制定酒店系列服務(wù)價(jià)目，制定市場(chǎng)營(yíng)銷(xiāo)計(jì)劃 檢查營(yíng)業(yè)計(jì)劃和營(yíng)業(yè)進(jìn)度的完成情況，努力使酒店的經(jīng)營(yíng)業(yè)務(wù)順利進(jìn)行     5.建立健全酒店組織系統(tǒng)，使之合理化、精簡(jiǎn)化、效率化，協(xié)調(diào)各部門(mén)及下屬之間的關(guān)系，創(chuàng)建一個(gè)高效率運(yùn)行的酒店工作系統(tǒng)    6.全面負(fù)責(zé)酒店的安全生產(chǎn)管理，抓好衛(wèi)生、消防、治安等各項(xiàng)工作，確保賓客和酒店的人身、財(cái)產(chǎn)安全                     7.嚴(yán)格執(zhí)行財(cái)務(wù)制度，提升公司的盈利能力                   8.推行人力資源增值管理，提升公司發(fā)展后勁                  9.協(xié)調(diào)外部關(guān)系，營(yíng)造良好的經(jīng)營(yíng)環(huán)境。                        10.法律、行政法規(guī)、公司章程和集團(tuán)董事會(huì)規(guī)定的其他職責(zé)

崗位職責(zé)： 1、 儲(chǔ)備期間協(xié)助總經(jīng)理做好酒店的經(jīng)營(yíng)管理工作，落實(shí)總經(jīng)理分派的各項(xiàng)工作任務(wù)。 2、 需到體系內(nèi)培養(yǎng)基地掛職培養(yǎng)，至少分管兩個(gè)及以上部門(mén)，以熟悉體系標(biāo)準(zhǔn)，加深企業(yè)文化認(rèn)同。 3、 協(xié)助區(qū)域總參與區(qū)域內(nèi)的籌備項(xiàng)目，負(fù)責(zé)兩個(gè)及以上業(yè)務(wù)模塊的籌備工作。 4、 外部招募的儲(chǔ)備總經(jīng)理，需集中總部學(xué)習(xí)，并安排其學(xué)習(xí)酒店SOP及企業(yè)文化培訓(xùn)。 5、 內(nèi)部選拔的儲(chǔ)備總經(jīng)理，需交叉學(xué)習(xí)至少兩個(gè)其他部門(mén)的業(yè)務(wù)。 6、 儲(chǔ)備培養(yǎng)時(shí)間3-6個(gè)月，儲(chǔ)備到期或有需要匹配的新項(xiàng)目時(shí)，對(duì)儲(chǔ)備總經(jīng)理進(jìn)行匹配度評(píng)估（包括能力素質(zhì)、企業(yè)文化等），并結(jié)合儲(chǔ)備期評(píng)估標(biāo)準(zhǔn)，將通過(guò)評(píng)估的儲(chǔ)備總經(jīng)理推薦至合適項(xiàng)目任職。 崗位要求： 1、需服從全國(guó)外派。 2、年齡30-45歲之間，大專(zhuān)以上學(xué)歷，旅游管理、酒店管理相關(guān)專(zhuān)業(yè)優(yōu)先。 3、5年以上部門(mén)總監(jiān)或3年以上總助、副總工作經(jīng)驗(yàn)，酒店市場(chǎng)銷(xiāo)售、房務(wù)管理出身優(yōu)先考慮。 4、良好的溝通技巧，較強(qiáng)的語(yǔ)言表達(dá)能力和靈活的處事能力。 5、較強(qiáng)的組織協(xié)調(diào)能力，能獨(dú)立處理對(duì)內(nèi)對(duì)外各種關(guān)系。

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. ? The General Manager has the responsibility of the total performance of the property, implementing agreed Hilton strategies, ensuring the business has the correct focus to deliver the right level of profitability.?? This role leads a team of highly experienced senior executives including Director of Operations, Director of Finance, Director of Human Resources and the Commercial Director.? As a team, he / she will build and maintain a good public image for the hotel and achieve an 'esprit de corps' amongst team members. ? What will I be doing? As the General Manager, you will be responsible for performing the following tasks to the highest standards: Foster creativity and innovation within the team. Recognize Hilton's brand culture and live Hilton's values by example every day. Lead the hotel to achieve the key performance indicators, including but not limited to manage ongoing profitability of your hotel, ensuring earnings and revenue, team member and guest satisfaction targets are met and exceeded. Make annual / quarterly / monthly budget, forecast and work plan, implementing them effectively. Lead in all key property issues including capital projects, customer service, and refurbishment. Ensure all decisions are made in the best interest of the hotels and Hilton. Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property. Ensure that Hilton brand standards are fully implemented, and hotel comply with all regulatory requirements which include hygiene and safety standards. Lead in all aspects of business planning. Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton. Hold regular briefings and communication meetings with the HOD team, respond to audits to ensure continual improvement is achieved. Maintain good communication with the owner company periodically to ensure that it is aware of the hotel's operating conditions and it is satisfied with the hotel's operation. Perform all relevant requirements and tasks of Hilton. What are we looking for? A General Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Hospitality: You are passionate about delivering exceptional guest experiences. Integrity: Do the right thing, all the time. Leadership: Strive to be leader in our industry and in our communities. Teamwork: You are team player in everything you do. Ownership: You are owner of your actions and decisions. Now: You operate with a sense of urgency and discipline. College degree or equivalent. Hospitality / travel / leisure industry management professional. Minimum 1 year of experience in similar capacity with international chain hotels or 3-5 years as Director of Operations or Commercial Director working experience in international brand hotels. Strong proficiency in English and Chinese to meet business needs, with the ability to do some translations. Proficient in Microsoft Office. Resourceful, creative and maintain flexibility. ? What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!