·?Supervise the implementation of housekeeping standards and procedures in relation to:
·?監(jiān)督客房部各項標準和工作程序的執(zhí)行 ：
·?Bedroom service
·?臥室服務
·?Bathroom service
·?衛(wèi)生間服務
·?Valet service
·?洗衣服務
·?Cleaning service
·?清潔服務
·?Linen maintenance
·?布巾維護
·?Recommended changes to these standards and training needs on an ongoing basis
·?就這些標準和培訓需求提供持續(xù)性的改進建議
·?Maintain a current and thorough knowledge of all housekeeping systems
·?對客房部所有系統(tǒng)有最新和完整的知識
·?Open and close the shift and ensure effective shift hand over
·?負責管理接班和交班工作，以確保交接班過程的有效進行
·?Distribution and collection of keys
·?分發(fā)和收集鑰匙
·?Management of all incoming and outgoing calls
·?管理所有的呼入和呼出電話
·?Solve employee grievances
·?解決員工受到的不公正待遇問題
·?Perform Room allocations
·?分配客房
·?Perform Room inspections
·?檢查客房
·?Prioritise arrival rooms
·?排列抵店客人客房的優(yōu)先順序
·?Liaise with Front Office for guest and hotel requirements
·?配合前臺滿足酒店和客人的要求
·?Ensure guest valet is processed and delivered in a timely manner
·?確保及時為客人提供洗衣服務并送還
·?Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
·?協(xié)調特別項目(如參觀客房，除蟲，窗戶和地毯的清潔，客房供應量)
·?Manage all special requests made by guests
·?處理客人所有的特殊要求
·?Ensure consistency within the department
·?確保部門內工作的一致性
·?Management of lost property for the hotel
·?管理酒店的遺失財物
·?Ensure you have complete knowledge of room types, layouts and facilities
·?確保具有客房類型，設計和設施的全面知識
·?Manage storage areas
·?管理倉庫
·?Maintain adequate stock levels
·?保存充足的用品存貨
·?Complete stock takes as required
·?按要求完成庫存盤點工作
·?Maintain stock levels
·?維持存貨水平
·?Conducts shift briefings to ensure hotel activities and operational requirements are known
·?進行交接班說明，確保了解酒店的工作和運營需求
·?Works with Superior and Human Resources on manpower planning and management needs
·?與上級領導和人力資源部一起進行人力規(guī)劃和管理需求
·?Works with Superior Director of Finance in the preparation and management of the Department’s budget.
·?與上級領導和財務總監(jiān)一起編制和管理部門預算。
