Responsible for receivingand ensuring correct delivery of guest’s luggage to and from rooms, airport andcars and assists all guests with inquiries and requests. The Bellman performsvarious errands related to guest’s needs, comfort and satisfaction.
負責(zé)將客人的行李順利送往或送離房間、機場和汽車,并對客人的問詢和申請?zhí)峁﹨f(xié)助。 應(yīng)接服務(wù)員需要從事各種各樣的雜務(wù),以滿足客人的需要,保證其舒適和滿意。
·?Conducts shift briefings to ensure hotel activities and operational requirements are known
·?開交班會,確保員工都清楚酒店活動及操作要求。
·?Supervise front office operations during assigned shift including:
·?監(jiān)督指定班次期間前廳的運作,包括:
·?Maintenance of guest information
·?客人信息的維護
·?Maintenance of information about local events
·?本地活動信息的維護
·?Compile occupancy statistics
·?編寫入住率統(tǒng)計
·?Supervise the use of?the public address system
·?監(jiān)督公共地址系統(tǒng)的使用
·?Supervise group bookings
·?監(jiān)督團隊預(yù)訂
·?Assisting with serious complaints
·?協(xié)助處理重大投訴
·?Supervise cashiering activities during shift including:
·?監(jiān)督班次期間的出納員活動,包括:
·?Cash handling and banking procedure
·?現(xiàn)金處理和銀行程序
·?Dealing with irregular payments
·?處理不定期付款
·?Instructing staff in credit policies and facilities
·?教導(dǎo)員工信用政策及設(shè)施
·?Instructing staff in cash security procedures
·?教導(dǎo)員工現(xiàn)金安全程序
·?Carry out debtor control
·?執(zhí)行債務(wù)人控制
·?Prepare reports
·?準備報告
·?Supervise the cashiering system
·?監(jiān)督出納員系統(tǒng)
·?In conjunction with the EDP manager to ensure the hotel system is maintained in accordance with the standard operating procedures.
·?與電腦部主管協(xié)作,確保酒店系統(tǒng)根據(jù)標準正常運行。
·?To ensure that all refused business is recorded and reported to Front Office Manager.
·?確保對所有被拒絕的業(yè)務(wù)做出記錄,并上報給前廳部經(jīng)理。
·?Be able to handle main Guest complaint
·?有能力去處理客人的投訴
Responsible for receiving and ensuring correct delivery of guest’s lu age to and from rooms, airport and cars and assists all guests with inquiries and requests. The Bell performs various errands related to guest’s needs, comfort and satisfaction.
負責(zé)將客人的行李順利送往或送離房間、機場和汽車,并對客人的問詢和申請?zhí)峁﹨f(xié)助。 行李員需要從事各種各樣的雜務(wù),以滿足客人的需要,保證其舒適和滿意。
·?與相關(guān)部門合作,對客人進行呼叫。
·?Records all entries on traffic sheets
·?將所有條目記錄到電話單上。
·?Assists guests with international calls and directory queries
·?協(xié)助客人處理國際長途和號碼查詢。
·?Calls guests by name whenever possible
·?盡量稱呼客人的姓名 。
·?Pages staff member when requested
·?如有需要,對工作人員進行呼叫。
·?Abides by principles of guest privacy
·?遵守保護客人隱私的原則
·?Handles guests needs or requests and reports complaints to the Telephone Supervisor
·?滿足客人的需要或請求,并向總機主管匯報投訴情況。
·?Report on logbook daily
·?每日記下工作日志。
·?Bill call costs
·?提供電話費單據(jù)。
·?Aware of local telephone listings and frequently dialed numbers
·?熟悉當?shù)仉娫挶硪约俺芴柎a。
·?Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
·?嚴格遵守處理緊急事件,如火災(zāi)、炸彈威脅和其它危機的標準政策和工作程序。
·?Advises defects on switchboard equipment to Supervisor
·?向主管匯報總機設(shè)備出現(xiàn)的問題。
·?Maintains a clean work environment
·?保持工作環(huán)境的清潔。
·?Attends to all guest queries and requests promptly
·?及時處理客人的所有問詢和要求。
·?Maintains detailed knowledge of the Hotel’s fire, life and safety system
·?熟知酒店的消防、救生和安全系統(tǒng)。
·?Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
·?熟知緊急事件處理小組的相關(guān)情況以及電話室在此方面的工作方式。
·?Maintain Hotel Information
·?保管酒店相關(guān)信息。
·?Responsible for entering accurate room status into computer daily and investigate discrepancies
·?負責(zé)每天將客房情況準確的輸入電腦并調(diào)查各種異常情況。
·?Do reservation job when Reservation Department is duty off.
·?在預(yù)訂部不當班期間承接預(yù)訂工作。