工作職責
1.協(xié)助酒店管理層負責整個酒店的運作，收集對客服務過程中所產生的問題信息。
2.值班經理在前廳部經理的直接領導下，在當班期間負責整個酒店的正常運作。
3.要負責處理賓客的問題和投訴。
4.要負責重要賓客的迎領工作。
5.進行整個酒店的安全和日常的設備檢查工作。
6.隨時關注當班期間發(fā)生的安全問題。
7.向其它班次協(xié)調交班記錄上需要溝通的事項等。
Job Responsibilities
1. Assist the hotel management in overseeing the operation of the entire hotel and collect information on problems arising during guest service.
2. The duty manager, under the direct leadership of the front office manager, is responsible for the normal operation of the entire hotel during their shift.
3. Be responsible for handling guests' problems and complaints.
4. Be responsible for welcoming and escorting important guests.
5. Conduct safety and daily equipment inspections throughout the hotel.
6. Keep a close eye on any safety issues that occur during the shift.
7. Coordinate with other shifts on matters that need to be communicated in the shift handover record, etc.
任職要求
1.大專以上學歷，有同崗位工作經驗2年以上。
2.能用流利的英語從事前廳服務形象氣質佳，精通電腦操作，具備較強的英文聽說讀寫能力。
3.儀表端莊，熱愛酒店工作，鉆研業(yè)務，反應敏捷，善于交際具有較好的管理和協(xié)調能力。????? 能夠很好的發(fā)揮其管理、領導和監(jiān)督的作用。
4.注重細節(jié)，工作有責任心，敢于承擔責任，執(zhí)行力較強。
5.有上進心和良好的學習能力和抗壓能力等。
Job Requirements:
1. College degree or above, with at least 2 years of working experience in the same position.
2. Fluent in English, capable of providing front desk services. Good appearance and temperament, proficient in computer operation, and strong in English listening, speaking, reading and writing skills.
3. Neat in appearance, passionate about hotel work, dedicated to business research, quick in response, skilled in communication, and possessing good management and coordination abilities. Capable of effectively playing the roles of management, leadership and supervision.
4. Pay attention to details, be responsible for work, willing to take responsibility, and have strong execution ability.
5. Be ambitious, have good learning ability and stress resistance.
