·?Conducts shift briefings to ensure hotel activities and operational requirements are known
·?開交班會，確保員工都清楚酒店活動及操作要求。
·?Supervise front office operations during assigned shift including:
·?監(jiān)督指定班次期間前廳的運作，包括：
·?Maintenance of guest information
·?客人信息的維護
·?Maintenance of information about local events
·?本地活動信息的維護
·?Compile occupancy statistics
·?編寫入住率統計
·?Supervise the use of?the public address system
·?監(jiān)督公共地址系統的使用
·?Supervise group bookings
·?監(jiān)督團隊預訂
·?Assisting with serious complaints
·?協助處理重大投訴
·?Supervise cashiering activities during shift including:
·?監(jiān)督班次期間的出納員活動，包括：
·?Cash handling and banking procedure
·?現金處理和銀行程序
·?Dealing with irregular payments
·?處理不定期付款
·?Instructing staff in credit policies and facilities
·?教導員工信用政策及設施
·?Instructing staff in cash security procedures
·?教導員工現金安全程序
·?Carry out debtor control
·?執(zhí)行債務人控制
·?Prepare reports
·?準備報告
·?Supervise the cashiering system
·?監(jiān)督出納員系統
·?In conjunction with the EDP manager to ensure the hotel system is maintained in accordance with the standard operating procedures.
·?與電腦部主管協作，確保酒店系統根據標準正常運行。
·?To ensure that all refused business is recorded and reported to Front Office Manager.
·?確保對所有被拒絕的業(yè)務做出記錄，并上報給前廳部經理。
·?Be able to handle main Guest complaint
·?有能力去處理客人的投訴
