·????????Ensures that all employees deliver the brandpromise and provide exceptional guest service at all times.確保所有員工遵循品牌承諾并始終提供優(yōu)異的賓客服務(wù)。
·????????Ensures that employees also provide excellentservice to internal customers in other departments as appropriate.確保員工也為其他部門(mén)的內(nèi)部客戶提供良好的服務(wù)。
·????????Handles all guest and internal customer complaintsand inquiries in a courteous and efficient manner, following through to makesure problems are resolved satisfactorily. 禮貌而高效地處理所有客人和內(nèi)部客人的投訴和詢問(wèn)，確保問(wèn)題得到圓滿解決。
·????????Maintains positive guest and colleague interactionswith good working relationships.與客人和同事保持基于良好工作關(guān)系的互動(dòng)接觸。
·????????Establishes a rapport with guests maintaining goodcustomer relationships.與客人建立并保持良好的客戶關(guān)系。
·????????Personally and frequently verifies that guests inthe Outlet are receiving the best possible service.經(jīng)常親自證實(shí)餐廳客人得到的是最好的服務(wù)。
·????????Spends time in the Outlet (during peak periods) toensure that the Outlet is managed well by the respective employees andfunctions to the fullest expectations.在餐廳區(qū)域巡視(高峰時(shí)段)以確保員工很好地管理餐廳區(qū)域并使各項(xiàng)工作達(dá)到最佳滿意度。
·????????Maximizes employee productivity through the use ofmulti-skilling, multi-tasking and flexible scheduling to meet the financialgoals of the business as well as the expectations of the guests. 將員工的工作能力通過(guò)多項(xiàng)技能、多項(xiàng)任務(wù)和有彈性的日程安排運(yùn)用而達(dá)到最大化，以完成經(jīng)營(yíng)上的財(cái)政目標(biāo)和顧客期望。
·????????Focuses attention on improving productivity levelsand the need to prudently manage utility/payroll costs within acceptableguidelines ensuring optimum deployment and energy efficiency of all equipment. 關(guān)注工作效率水平的提高以及在適用的原則指引下對(duì)于設(shè)施設(shè)備或者支出成本的慎重管理的要求，以達(dá)到所有設(shè)備的最佳調(diào)配和能源使用效率。
·????????Ensures that the outlet is operated in line withmaximizing profit while delivering on the brand promise.確保遵守品牌承諾以追求利潤(rùn)最大化為原則進(jìn)行部門(mén)運(yùn)作。
·????????Achieves the monthly and annual personal target andthe outlet’s revenue. 達(dá)到月度和年度個(gè)人目標(biāo)和餐廳營(yíng)業(yè)收入。
·????????Assists in the preparation of the Annual BusinessPlan for Food and Beverage.協(xié)助餐飲部年度經(jīng)營(yíng)計(jì)劃的準(zhǔn)備工作。
·????????Assists in the monthly re-forecasting, involve departmentemployees when appropriate.協(xié)助進(jìn)行月度的再度預(yù)測(cè)，適當(dāng)?shù)臅r(shí)候讓部門(mén)員工參與其中。
·????????Ensures that all hotel, company and local rules,policies and regulations relating to financial record keeping, money handlingand licensing are adhered to, including the timely and accurate reporting offinancial information.確保與財(cái)務(wù)記錄的保留、錢(qián)款處理和許可以及及時(shí)而準(zhǔn)確的財(cái)政信息的上報(bào)全部符合酒店、公司和本地的制度、政策和規(guī)章的規(guī)定。
·????????Assists in the inventory management and ongoingmaintenance of hotel operating equipment and other assets. 協(xié)助進(jìn)行盤(pán)點(diǎn)管理和酒店?duì)I運(yùn)設(shè)備和其他設(shè)施持續(xù)的保存保養(yǎng)。
? ? ? ?Manages costs proactively based on key performanceindicators. 以主要的業(yè)績(jī)表現(xiàn)指數(shù)為基礎(chǔ)對(duì)成本進(jìn)行預(yù)先管理控制。
·????????Ensures new technology and equipment are embraced,improving productivity whilst taking work out of the system. 確保使用新技術(shù)和設(shè)備，簡(jiǎn)化工作系統(tǒng)提高工作效率。
·????????Prepares with the Outlet team, a yearly marketingplan which is the basis of the Food and Beverage Annual Marketing Plan.與部門(mén)成員一起準(zhǔn)備年度市場(chǎng)計(jì)劃，作為完成餐飲部年度市場(chǎng)計(jì)劃的依據(jù)。
·????????Evaluates local, national and international markettrends, vendors and other hotel/restaurant operations constantly to make surethat the hotel’s operations remain competitive and cutting edge.不斷評(píng)估當(dāng)?shù)?、?guó)內(nèi)和國(guó)際市場(chǎng)趨勢(shì)、供應(yīng)商和其他酒店/餐飲企業(yè)營(yíng)運(yùn)狀況以確保酒店自身經(jīng)營(yíng)狀況保持競(jìng)爭(zhēng)力和領(lǐng)先位置。
·????????Continuously seeks Marketing and Public Relationsopportunities to increase awareness and ultimately business.不斷尋求營(yíng)銷和公共關(guān)系機(jī)會(huì)，以提高知名度并最終擴(kuò)大業(yè)務(wù)。
Ensuresthat minimum brand standards have been implemented.確保酒店貫徹執(zhí)行最基本的品牌標(biāo)準(zhǔn)。
·????????Responds to the results of the Consumer Audit andensures that the relevant changes are implemented.對(duì)于客戶調(diào)查結(jié)果做出回應(yīng)，并落實(shí)相應(yīng)的改善措施。
·????????Works closely with other Outlet Managers in asupportive and flexible manner, focusing on the overall success of the ZiyunXuanqing and Mingyue Lake hotel and the satisfaction of hotel guests.以支持和靈活的態(tài)度與其他員工緊密合作，著眼于紫云玄清及明月湖酒店的成功和客人的滿意度。
·????????Ensures that employees work in a supportive andflexible manner with other?????departments, in a spirit of “We work through Teams”. 確保員工以支持和靈活的態(tài)度和“團(tuán)隊(duì)協(xié)作”的精神與其他部門(mén)合作。
·????????Tastes and monitors the food and beverage productsserved throughout the operation, providing feedback where appropriate. 在營(yíng)運(yùn)過(guò)程中將對(duì)于餐飲產(chǎn)品的檢驗(yàn)和監(jiān)督貫穿始終，并在適當(dāng)?shù)那闆r下做出反饋。
·????????Monitors service and Food and Beverage standards.監(jiān)測(cè)服務(wù)和餐飲標(biāo)準(zhǔn)。
·????????Frequent and comprehensive inspections of theoperation of the Japanese restaurant with the head chef. 與廚師長(zhǎng)共同對(duì)餐廳營(yíng)運(yùn)進(jìn)行高頻度且全面的檢查。
·????????Frequently verifies that only fresh products areused in food and beverage preparation.驗(yàn)證確保食品和飲料制備中只使用新鮮產(chǎn)品。
·????????Assists the Executive Chef with creativesuggestions and ideas.協(xié)助行政總廚提出創(chuàng)造性建議和想法。
·????????Conducts monthly inventory checks on all operatingequipment and supplies.每月對(duì)所有運(yùn)行設(shè)備和用品進(jìn)行庫(kù)存檢查。
·????????Liaises with the Kitchen on daily operations andquality control.針對(duì)每日營(yíng)運(yùn)和質(zhì)量控制與廚房和飲料部密切溝通
·????????Have a thorough knowledge and understanding of allfood and beverage items in the menu and the ability to recommend Food andBeverage combinations and upsell alternatives.對(duì)菜單上的所有菜品和飲料有全面的知識(shí)和理解，并能推薦菜品和飲料的搭配及促銷。
·????????Liaises and organizes with Housekeeping Departmentthat the established cleaning schedules are strictly adhered to.與客房部配合，確保嚴(yán)格執(zhí)行清潔計(jì)劃。
·????????Oversees and assists in the recruitment andselection of Japanese Restaurant employees. Adheres to hotel guidelines whenrecruiting and uses a competency-based approach to selecting employees. 監(jiān)督和協(xié)助紫云玄清及明月湖酒店日料餐廳員工的聘用和篩選。在招聘篩選員工時(shí)遵守酒店的指導(dǎo)方針，以能力基礎(chǔ)進(jìn)行選擇。
Oversees the punctuality and appearance of JapaneseRestaurant employees, making sure that they wear the correct uniform andmaintain a high standard of personal appearance and hygiene,?according to the hotel and department’s groomingstandards.監(jiān)督所有日料餐廳員工的守時(shí)性和儀容儀表，確保他們制服穿著正確，并根據(jù)酒店和部門(mén)的儀容儀表標(biāo)準(zhǔn)保持高標(biāo)準(zhǔn)的個(gè)人儀容儀表和衛(wèi)生。
·????????Maximizes the effectiveness of employees bydeveloping each of their skills and abilities through the appropriate training,coaching, and/or mentoring. 經(jīng)過(guò)適當(dāng)?shù)呐嘤?xùn)、指導(dǎo)和/或教導(dǎo)，通過(guò)提高每位員工的技能和能力將其效力發(fā)揮到最大化。
·????????Conducts annual Performance Development Discussionswith employees and to support them in their professional development goals.與員工進(jìn)行年度績(jī)效發(fā)展討論，支持他們實(shí)現(xiàn)職業(yè)發(fā)展目標(biāo)。
·????????Assists in the development of Departmental Trainersthrough ongoing feedback and monthly meetings.通過(guò)持續(xù)的反饋和月度會(huì)議來(lái)幫助部門(mén)培訓(xùn)員不斷進(jìn)步。
·????????Plans and implements effective training programmedfor employees in coordination with the Training Manager and DepartmentalTrainers.與培訓(xùn)經(jīng)理和部門(mén)培訓(xùn)員協(xié)調(diào)，為員工制定計(jì)劃并落實(shí)有效的培訓(xùn)課程。
·????????Oversees the preparation and posting of weekly workschedules, making sure that they reflect business needs and other keyperformance indicators.監(jiān)督每周工作時(shí)間安排的準(zhǔn)備和記錄，確?？梢苑从吵鰻I(yíng)業(yè)需求和其他重要的業(yè)績(jī)指數(shù)。
·????????Encourages employees to be creative and innovative,challenging and recognizing them for their contribution to the success of theoperation. 鼓勵(lì)員工成為有創(chuàng)意的、主動(dòng)的、具有挑戰(zhàn)精神，并認(rèn)可他們對(duì)于營(yíng)運(yùn)成功所做出的貢獻(xiàn)。
·????????Supports the implementation of The PeoplePhilosophy, demonstrating and reinforcing Brand’s Values and CultureCharacteristics.支持落實(shí)以人為本，示范并加強(qiáng)品牌價(jià)值觀和文化特色。
·????????Ensures that all employees have a completeunderstanding of and adhere to employee rules and regulations.確保所有員工完全理解并嚴(yán)格遵守員工守則。
·????????Ensures that employees follow all hotel, companyand local rules, policies and regulations relating to fire and hazard safety,and security.確保員工遵守所有與消防、防護(hù)和安全相關(guān)的酒店、公司和當(dāng)?shù)氐闹贫?、政策和?guī)章。
·????????Feedbacks the results of the Employee OpinionSurvey and ensures that the relevant changes are implemented.對(duì)于員工意見(jiàn)調(diào)查做出反饋并落實(shí)相應(yīng)的改善措施。
·????????Is knowledgeable in statutory legislation inemployee and industrial relations. 熟知與員工和行業(yè)相關(guān)的法律法規(guī)。
·????????Exercises responsible management and behavior atall times, positively representing the hotel management team. 始終表現(xiàn)負(fù)責(zé)的管理和行為，并以積極的形象代表酒店管理團(tuán)隊(duì)
·????????Understands and strictly adheres to Rules andRegulations established in the Employee Handbook and the hotel's policiesconcerning fire, hygiene, health and safety.理解并嚴(yán)格遵守員工手冊(cè)中的規(guī)章制度以及涉及到消防、衛(wèi)生、健康和安全的酒店政策。
·????????Ensures high standards of personal presentation andgrooming.確保保持高標(biāo)準(zhǔn)的個(gè)人形象和儀容儀表.
·????????Maintains strong, professional relationships withrelevant representatives from competitor hotels, business partners and other organizations,including local schools, hotel schools and universities.與競(jìng)爭(zhēng)對(duì)手的酒店代表、生意伙伴和其他公司組織，包括本地的學(xué)校、旅游學(xué)校和大學(xué)保持良好的合作關(guān)系.
·????????Responds to changes in the Room Service function asdictated by the industry, company and hotel.根據(jù)行業(yè)、公司和酒店對(duì)于餐飲職能要求的變化做出反應(yīng).
·????????Attends training sessions and meetings as and whenrequired.需要時(shí)參加培訓(xùn)課程和會(huì)議.
·????????Carries out any other reasonable duties andresponsibilities as assigned.執(zhí)行分派的任何合理任務(wù)和額外職責(zé).
Your JD would be updated base on needs. We wouldacknowledge the latest JD signed.根據(jù)工作需要或工作調(diào)動(dòng),您的崗位職責(zé)將會(huì)被調(diào)整，以最新版本為準(zhǔn).
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