FINANCIAL RETURNS:
財務(wù)回報:
·?Complete forecasts, plans and productivity reports for management.
為酒店管理層準(zhǔn)備各項(xiàng)預(yù)測、計劃和生產(chǎn)效率報告
·?Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and upsell products and services while minimizing waste to increase revenue
參與制定部門年度預(yù)算與財務(wù)計劃。監(jiān)管預(yù)算,追加銷售更多的產(chǎn)品和服務(wù)并避免浪費(fèi),從而提高營收
·?Negotiate food and beverage prices, function space and hotel services within approved departmental booking guidelines.
在部門預(yù)定規(guī)則允許的范圍內(nèi),就食品和飲料的價格、活動空間和酒店服務(wù)進(jìn)行談判
PEOPLE:
員工團(tuán)隊(duì):
·?Direct day-to-day conference/convention activities, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member?performance.
主管日常會議活動,計劃并分配工作,為每個員工設(shè)定工作績效和職業(yè)發(fā)展目標(biāo)。為員工提供指導(dǎo)、培訓(xùn),并給予定期反饋,幫助解決各種員工矛盾,提升員工業(yè)績
·?Educate and train team members in compliance with brand standards, service behaviours and governmental regulations. Ensure staff has the tools, training and equipment to carry out job duties.
遵照品牌標(biāo)準(zhǔn)、服務(wù)行為及政府法規(guī),教育和培訓(xùn)所有團(tuán)隊(duì)員工。確保員工獲得恰當(dāng)培訓(xùn),并配備完成工作所需的各種工具和設(shè)備
·?Promote teamwork and quality service through daily communication and coordination with other departmental. Ensure appropriate staffing levels based on guest volume. Interact with outside contacts: gusts, vendors and other contacts as needed.
通過與其他部門進(jìn)行日常溝通和協(xié)作,促使團(tuán)隊(duì)合作,提高服務(wù)質(zhì)量。根據(jù)業(yè)務(wù)量合理安排員工編制。維護(hù)與賓客、供應(yīng)商及其他外部相關(guān)單位和個人的良好關(guān)系
·?Recommend and/or initiate salary, disciplinary or other staffing/human resource-related action in accordance with hotel or company rules and policies.
根據(jù)酒店或公司的規(guī)定和政策,對員工工資、工作規(guī)程或其他與人力資源相關(guān)的事務(wù)提出建議和初擬方案
GUEST EXPERIENCE:
賓客體驗(yàn):
·?Provide guests with information ( example: loyalty programs, area attractions, restaurants, facility information ) to enhance guest experience.
為賓客提供各種信息(如:忠實(shí)客戶計劃、本地景點(diǎn)、餐廳、設(shè)施信息等),以提升賓客體驗(yàn)
·?Conduct banquet and catering facility tours and entertain clients to enhance the guests’?meeting/banquet experience.
引導(dǎo)和招待賓客參觀宴會和餐飲設(shè)施,提升賓客的會議或宴會體驗(yàn)
·?In the pre-event planning process, consult with the meeting planner to identify optimal meeting room configurations, decoration options, etc. to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, decor, entertainment, group room blocks, transportation, billing instructions and VIP services.
在會議策劃階段,咨詢會議策劃人以確定最佳的會議室配置、會議與休息時間安排、菜單設(shè)計、餐飲工作協(xié)調(diào)、會桌安排及會場布置方案等問題,從而提高會議效率和生產(chǎn)力
·?Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing.
安排會議活動的所有細(xì)節(jié),包括會議室布置、舞臺、燈管、視聽設(shè)備、客流、菜單、裝飾、娛樂活動、團(tuán)體住宿預(yù)訂、交通、收款條款及貴賓服務(wù)等
·?Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience.
會見每一位會議策劃人,匯報當(dāng)日活動情況、回顧訂單消耗情況、賬單、任何合同中未涉及的額外消費(fèi),并審核最終賬單的估價
·?Analyze and action against client satisfaction surveys to improve services.
在活動前和活動后,策劃并召開客戶與員工會議,發(fā)掘提升賓客體驗(yàn)的各種潛在機(jī)會
RESPONSIBLE BUSINESS:
企業(yè)責(zé)任:
·?Develop awareness and reputation of the hotel and the brand in the local community.
提升酒店和品牌在本地的知名度和信譽(yù)
·?Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the?environment.
制定安全和保安措施,確保會議順利進(jìn)行,將各種干擾或問題發(fā)生的幾率降到最低。就各種會議用品與服務(wù)等為客戶提供指導(dǎo)與建議,盡量減少浪費(fèi)、節(jié)約能源、降低對環(huán)境的影響。
·?Perform other duties as assigned. May also serve as manager on duty.
完成其他分配的任務(wù)。可能需要擔(dān)任值班經(jīng)理。