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Job Summary崗位概述： Manages the Human Resources function of the Hotel by developing the strategy aligned to the hotel’s mission, goals and objectives. Promotes the desired work culture around the ?Hotel. Establish and implement annual objectives for the Human Resources Department. Establish, maintain and ensure adherence to all personnel-related policies and procedures. Manage department strategic planning and development. Prepare and manage Hotel Manning budget and operational budget. Develop, direct and oversee overall hotel recruitment and hiring activities strategies for all Expat and National Expat positions. Direct and coordinate human resources activities to hire, train, develop, empower, coach and counsel all staffs. Maintain and administer employment, salary, benefit and incentive programs. Supervise quality services in Cafeteria, locker room, and every area that services the internal customer. Conduct salary/benefit surveys of the local market and recommend enhancements of the hotel’s compensation plan. Assist GM to build up melodious and harmonious communication atmosphere in the hotel. 管理酒店人力資源這一職能部門(mén)，制定與酒店的使命、目標(biāo)和任務(wù)一致的策略。在酒店內(nèi)推進(jìn)理想的工作文化。 建立及完成人力資源部年度目標(biāo)計(jì)劃。建立、保持及保證執(zhí)行所有人力資源部政策及執(zhí)行程序。管理部門(mén)的戰(zhàn)略規(guī)劃和發(fā)展。制定和維護(hù)酒店人員預(yù)算和人力資源部運(yùn)營(yíng)預(yù)算。發(fā)展、保持、協(xié)調(diào)酒店內(nèi)部培訓(xùn)計(jì)劃，提供有效的技能培訓(xùn)及管理培訓(xùn)。指導(dǎo)及協(xié)調(diào)人力資源部活動(dòng)進(jìn)行招聘、培訓(xùn)、發(fā)展、授權(quán)、指導(dǎo)，為所有員工提供咨詢(xún)。建立及管理聘用、工資等各項(xiàng)福利計(jì)劃。監(jiān)督員工餐廳、更衣室及每個(gè)為內(nèi)部客人服務(wù)的區(qū)域的服務(wù)質(zhì)量。進(jìn)行本地員工工資及福利調(diào)查，提出員工福利計(jì)劃。協(xié)助總經(jīng)理在酒店?duì)I造和諧融洽的溝通氛圍。 Major Duties & Responsibilities職責(zé)義務(wù) 1.????? MANAGEMENT RESPONSABILITIES管理職責(zé) a)????? Provide a professional, advisory and executive support service to the General Manager to assist in meeting strategic goals of the establishment. 協(xié)助總經(jīng)理實(shí)現(xiàn)酒店的戰(zhàn)略目標(biāo)提供專(zhuān)業(yè)的，建議性的以及行政支持。 b)????? Participate in the development and implementation of Human Resource policies for the establishment. Develop and administer Corporate and Hotel Human Resource Policies. 參加人力資源部政策的發(fā)展及實(shí)施。發(fā)展及管理公司及酒店人力資源政策。 c)????? Liaise with Division/Department Heads and make recommendations regarding Human Resource issues. 與區(qū)域/部門(mén)領(lǐng)導(dǎo)緊密合作，對(duì)人力資源相關(guān)問(wèn)題提出建議。 d)????? Liaise with the Executive Committee, regarding potential opportunities and threats so as to be pro-active in addressing changes in the Hotel’s environment. 與行政委員會(huì)緊密合作，考慮潛在的機(jī)遇及威脅，以在酒店環(huán)境發(fā)生變化前采取行動(dòng)。 e)????? Participate in the preparation of the Strategic Business and Operating Plans. 參加商業(yè)戰(zhàn)略及營(yíng)運(yùn)計(jì)劃的準(zhǔn)備。 f)?????? Analyze staff turnover with the aim of implementing strategies for retention. 分析員工流動(dòng)率，實(shí)施針對(duì)人員保留戰(zhàn)略。 g)????? Develop recruitment strategies and oversee the efficient and timely hiring of all associates. 發(fā)展招聘策略和監(jiān)督員工雇用的有效性及及時(shí)性。 h)????? Oversee the selection and appointment of new associates in the Hotel. 監(jiān)督酒店新員工的挑選及任用。 i)?????? Oversee compliance with local government Employment regulation and industrial awards. 監(jiān)督當(dāng)?shù)卣畬?duì)員工雇用的規(guī)章及行業(yè)獎(jiǎng)勵(lì)制度的實(shí)施。 j)?????? Oversee the effective administration of personnel records and files in line with hotel policy. 監(jiān)督在酒店政策下人事記錄和檔案的有效管理。 k)????? Oversee effective workplace injury management, ensuring rapid return to work programs are in place for all associates. 有效管理工傷管理，確保員工盡快回到工作崗位。 l)?????? Attend to all industrial relation matters including Award interpretation, union negotiations and implementation of restructuring. 參加所有行業(yè)有關(guān)活動(dòng)包括獎(jiǎng)勵(lì)解釋?zhuān)?huì)談判及調(diào)整的實(shí)施。 m)??? Represent the employer’s interest in all employment related legal proceedings and industrial disputes. 在所有與雇用有關(guān)的法律程序及勞資糾紛中代表雇主的意愿。 n)????? Maintain safety and cleanliness of work areas and associate areas, including, but not limited to, the associate cafeteria and locker rooms. 保證工作區(qū)域及員工區(qū)域的安全及衛(wèi)生，如員工餐廳、倒班宿舍等。 o)????? Ensure compliance with legislated heath and safety requirements within the workplace. 確保在工作場(chǎng)所法定的健康安全要求得以實(shí)施。 p)????? Implement and manage an effective and fair grievance procedure in line with appropriate legislation. 按照正確的法律法規(guī)，建立和管理有效公平的投訴程序。 q)????? Oversee to conduct the annual Associate Satisfaction Survey. 監(jiān)督年度員工滿(mǎn)意度調(diào)查的實(shí)施。 r)?????? Implement and evaluate an effective Performance Management Process (PMP) in line with corporate guidelines. 在公司條例指導(dǎo)下實(shí)施和評(píng)估有效的工作表現(xiàn)管理程序。 s)????? Monitor the maintenance of current Job Descriptions, salary grades and benefit packages. 監(jiān)督現(xiàn)有職位描述，工資級(jí)別以及福利。 t)?????? Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation. 在預(yù)算內(nèi)準(zhǔn)備工作的時(shí)間安排及年假安排，商業(yè)預(yù)期及正確的行業(yè)法規(guī)指導(dǎo)。 u)????? Maintain and administer employment, salary, benefit and incentive programs. 參與制訂有關(guān)員工編制、勞動(dòng)生產(chǎn)力、福利花費(fèi)及勞動(dòng)力成本的預(yù)算。 v)????? Ensure all associates are paid in line with their terms of employment. 確保所有員工按照相應(yīng)的聘用條款付薪。 w)???? Ensure all workers compensation claims and superannuation memberships are processed. 保證執(zhí)行員工的補(bǔ)償和養(yǎng)老計(jì)劃。 x)????? Management of training and development activities to build up hotel culture. 培訓(xùn)管理以及發(fā)展活動(dòng)，創(chuàng)建酒店企業(yè)文化。 y)????? Build up the culture. Actively promote a work environment, which cares for guests and associates alike. 創(chuàng)建關(guān)愛(ài)的企業(yè)文化，積極的推廣關(guān)愛(ài)客人及員工的工作環(huán)境。 z)????? Conduct Human Resources Department development and performance reviews, identifying key personnel for further development and structured career path. Monitor the implementation of Careers Development Program. 開(kāi)展人力資源部的發(fā)展及表現(xiàn)評(píng)估，確定重點(diǎn)發(fā)展的員工及其職業(yè)發(fā)展規(guī)劃。監(jiān)督職業(yè)發(fā)展項(xiàng)目的實(shí)施結(jié)果。 aa)?? Develop Department Heads so that they may improve their own Human Resources Management practices within their area. 發(fā)展部門(mén)領(lǐng)導(dǎo)，以提高他們?cè)诟鞑块T(mén)中的人力資源管理。 bb)? Implement and maintain Human Resources Department training systems to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively. 執(zhí)行和維護(hù)人力資源部的培訓(xùn)體系，以確保員工具備有效完成工作的必備技能。 cc)??? Develop and administer associates recognition programs. 發(fā)展和管理員工獎(jiǎng)勵(lì)制度。 dd)? Implement opportunities for quality Team Building. 創(chuàng)造團(tuán)隊(duì)質(zhì)量建設(shè)的機(jī)會(huì)。 ee)?? Conduct regular staff meetings to keep all associates informed. 組織定期的員工大會(huì)以保證員工了解酒店情況。 2.???? FINANCIAL RESPONSIBILITIES 財(cái)務(wù)職責(zé) a)????? Prepares the Human Resource Division budget. 籌備人力資源部門(mén)預(yù)算。 b)????? Controls and analyses, on an on-going basis, HR Division costs to ensure performance against budget. 持續(xù)控制、分析人力資源部的成本以確保部門(mén)按照預(yù)算運(yùn)行。 c)????? Contributes to the preparation of the hotel’s Strategic Plan, Marketing Plans and Goals Programme. 協(xié)助籌備酒店戰(zhàn)略計(jì)劃、市場(chǎng)營(yíng)銷(xiāo)計(jì)劃和目標(biāo)計(jì)劃。 3.???? OCCUPATIONAL HEALTH AND SAFETY RESPONSIBILITES? 職業(yè)健康和安全職責(zé) a)????? Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same. 展現(xiàn)對(duì)職業(yè)健康和安全的政策與流程的關(guān)注意識(shí)，確保所有流程按照職業(yè)健康和安全的指南安全操作，確保直屬管轄人也同樣按照此標(biāo)準(zhǔn)操作。 b)????? Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures. 遵循職業(yè)健康和安全的法規(guī)、政策與流程，增強(qiáng)注意義務(wù)。 c)????? Be familiar with property safety, first aid and fire and emergency procedures and enforce these in your areas. 熟悉酒店安全、急救和消防和應(yīng)急程序，并在部門(mén)內(nèi)加強(qiáng)宣傳。 d)????? Initiate action to correct a hazardous situation and notify supervisors of potential dangers. 主動(dòng)采取行動(dòng)糾正危險(xiǎn)情況并告知主管潛在的危險(xiǎn)。 e)????? Ensure security incidents and accidents are logged, investigated and rectified to prevent future catastrophes. 確保記錄、調(diào)查和整改安全事件和事故以預(yù)防未來(lái)災(zāi)難。