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PrimaryResponsibilities主要職責(zé) ·????????Sell the AccorHotels products and services using up-selling andsuggestive selling techniques. 運(yùn)用銷售技巧和房間銷售升級(jí)技巧推廣雅高酒店集團(tuán)的產(chǎn)品和服務(wù)。 ·????????Promote the Hotel’s products and services. 推銷酒店的產(chǎn)品和服務(wù)。 ·????????Maintain a high level of product and service knowledge about allAccorHotels in your region. 充分了解所在地區(qū)的雅高酒店集團(tuán)成員的產(chǎn)品和服務(wù)。 ·????????Develop and maintain a regular pattern of sales calls. 制定并保持定期銷售拜訪模式。 ·????????Prepare and execute action plans which increase reservation sales andassociated business. 準(zhǔn)備和執(zhí)行增加預(yù)訂銷售和相關(guān)業(yè)務(wù)的工作計(jì)劃。 ·????????Record and process reservations made by phone/fax/email. 記錄和處理通過(guò)電話、傳真、電子郵件進(jìn)行的預(yù)訂。 ·????????Accept wait list reservations. 接受等候單上的客人預(yù)訂。 ·????????Process amendments to reservations such as extensions, early departures,etc. 修改延期和提前離店等特殊情況的預(yù)訂記錄。 ·????????Manage “no show” reservations by investigation and recording of samesituations. 調(diào)查和記錄未按預(yù)訂抵店的預(yù)訂情況。 ·????????Record special billing arrangements for groups and conventions. 對(duì)團(tuán)隊(duì)或會(huì)議的特別賬單安排進(jìn)行記錄。 ·????????Liaise with Front Office Manager or Finance Manager for all reservationsrequiring credit approval. 與前廳部經(jīng)理或財(cái)務(wù)經(jīng)理聯(lián)系要求信用審批的預(yù)訂事宜。 ·????????Maintain knowledge of special rates/ offers/ promotions. 掌握關(guān)于特價(jià)、酬賓、促銷活動(dòng)的信息。 ·????????Monitor reservation levels and inform Managers of current and futureoccupancy rates. 監(jiān)測(cè)預(yù)訂情況，并向經(jīng)理通報(bào)目前和將來(lái)的入住率。 ·????????Prepare reports as requested (e.g. to travel agents, business houses,etc). 按照要求準(zhǔn)備報(bào)告（如給旅行代理人和商業(yè)機(jī)構(gòu)的報(bào)告等）。 ·????????Prepare reservation sales reports. 準(zhǔn)備預(yù)訂銷售報(bào)告。 ·????????Ensure that account information confidentiality. 確保客戶資料高度機(jī)密性。 Competencies技能 ·????????Demonstrated ability to interact with customers, talents and thirdparties that reflects highly on the hotel, the brand and the Company 具有完全代表酒店、品牌和公司與顧客、人才和第三方交往的能力 ·????????Problem solving, reasoning, motivating, organizational and trainingabilities 具有解決問(wèn)題，推理，號(hào)召，組織和培訓(xùn)能力 ·????????Good writing skills 具有良好的寫(xiě)作能力 ·????????Possess the language and write skills, and type and operate the computerskillfully????????????????????????????????????????????????????? 具有一定的語(yǔ)言文字能力，并能熟練進(jìn)行打字和電腦操作 ·????????Mastering statistics and secretary knowledge????????????????????????????????? 掌握一定統(tǒng)計(jì)、文秘等知識(shí) ·????????Possess the foreign language reading and writing skill, have ability todeal with every kind of documents and data??????????????????????????????????????????????????????????????????????? 有一定英語(yǔ)閱讀及書(shū)寫(xiě)能力，能夠處理中英文各類文件、資料等 ·????????Know well about the Reservations Dept. business activities and assistthe task of each position???????????? 熟悉預(yù)訂部業(yè)務(wù)，協(xié)助各崗位工作 ·????????Possess the ability about the public and social communication 具備一定的公共社交能力 ·????????Master Opera System 熟練操作系統(tǒng)（Opera）