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The Learning & Development Manager will be responsible formanaging the learning process within the hotel. They will ensure that alllearning and development activities are completely aligned with the culture,Accor values, Pullman strategy, and the hotel. They are a partner in thequality process of the hotel. 學(xué)習(xí)與發(fā)展經(jīng)理將承擔(dān)管理酒店培訓(xùn)的責(zé)任。該職位將確保酒店開展的所有培訓(xùn)與發(fā)展活動是完全符合集團文化、雅高價值、鉑爾曼戰(zhàn)略和酒店的。該職位是酒店質(zhì)量運作中的合作伙伴。 1.Develop annualhotel training plans and prepare quarterly reports to management. 制定年度培訓(xùn)計劃和準(zhǔn)備酒店季度報告。 2.Develop andmaintain hotel’s training facilities which include the training room &library. 發(fā)展和維護酒店培訓(xùn)設(shè)備設(shè)施，包括培訓(xùn)教室和圖書館。 3.Prepare themonthly training calendar and arrange the training courses. 準(zhǔn)備月度培訓(xùn)計劃和安排培訓(xùn)課程。 4.Maintain,supervisory and management training records. 維護、監(jiān)督和管理培訓(xùn)記錄。 5.Identify internaland external training resources and optimize the training budget. 識別內(nèi)部和外部培訓(xùn)資源以及優(yōu)化培訓(xùn)預(yù)算。 6.Provide trainingto support quality standards to ensure a luxury guest experience. 提供支持保證服務(wù)質(zhì)量和奢華顧客體驗的培訓(xùn)項目。 7.Greet and begenerous to all guests and colleagues and always willing to offer theassistance. 主動熱情的回應(yīng)客人及同事的需求，并提供幫助。 8.OrganizeColleague Relations activities. 組織員工關(guān)系活動。 9.Coordinate onCONNECT (community service) activities. 協(xié)助籌備社區(qū)服務(wù)及福利活動。 10.Maintain Employeerelations. 維護員工關(guān)系。 11.Conduct an annualtraining needs analysis for each department within the hotel and incorporatethe hotel’s training plan with the Business Plan of the hotel. 對于酒店內(nèi)的各部門開展年度培訓(xùn)進行需求分析，并且將酒店年度培訓(xùn)計劃與業(yè)務(wù)計劃相結(jié)合。 12.Review trainingpolicies, procedures and practices and recommends improvement to management. 回顧培訓(xùn)政策、程序和實踐，并且向管理層建議改進提高的意見。 13.Coordinate withthe department managers to help identify departmental trainer and trainingopportunities for employees. 協(xié)調(diào)各部門經(jīng)理，來幫助他們識別部門培訓(xùn)師和培訓(xùn)機會。 14.Counsel hotelpersonnel as needed in areas such as career planning, training and developmentetc. 根據(jù)需求為員工開展相應(yīng)職業(yè)生涯規(guī)劃、培訓(xùn)和發(fā)展等咨詢。 15.Incorporatecustomer information as part of the training strategy; understand the impact ofthe key components of a successful hotel: employees, customers, owners andprofit. 將客戶信息始終作為培訓(xùn)戰(zhàn)略的一部分，理解影響一個酒店成功的因素：員工、顧客、業(yè)主和利潤。 16.Manage andimplement company training programs and deliver training sessions witheducational methods adapted to adult learning styles. 管理和執(zhí)行公司培訓(xùn)項目并使用適合成年人學(xué)習(xí)的風(fēng)格來實施培訓(xùn)課程。 17.Develop and adapttraining programs to meet day to day hotel needs(including lesson plans,participant materials, job aids and user manuals) 發(fā)展和改進培訓(xùn)方案以滿足酒店的需求（包括課程計劃、學(xué)員手冊、輔助程序和用戶手冊） 18.Maximize learningby providing a creative and efficient environment in the delivery of trainingsessions 在培訓(xùn)課程中最大化的提供有創(chuàng)造性的和有影響力的學(xué)習(xí)環(huán)境。 19.Shareresponsibilities for the integration and orientation process of new hires andassist with implementation of new policies, procedures and standards. 分擔(dān)責(zé)任來整合及培訓(xùn)在新員工入職程序上，并且協(xié)助執(zhí)行所有新的政策、程序和標(biāo)準(zhǔn)。 20.Keep theeffective networking within the Pullman and Accor training communities. 在鉑爾曼酒店和雅高培訓(xùn)社區(qū)內(nèi)擁有有效的工作關(guān)系網(wǎng)。 21.Has the owndepartment development plan to keep their training knowledge and skillscurrent; Coach and offer the guidance to the Asst. Learning & DevelopmentManager & Officer on all the training issues. 擁有自己部門的發(fā)展規(guī)劃來保證培訓(xùn)部成員的培訓(xùn)知識和技能，指導(dǎo)和提供支持來幫助培訓(xùn)主管及英語培訓(xùn)師在培訓(xùn)上的需求。 22.?Plan and executesEmployee social, athletic and recreational program.. 計劃, 組織員工的社會的、運動的和娛樂的活動。 23.Ensures thebrand’s cultures, quality standards and behaviours/attitudes are appliedlong-term throughout the hotel, with making and posting different kinds ofposters. 通過制作和發(fā)布各種海報，確保品牌的文化、質(zhì)量標(biāo)準(zhǔn)和行為/態(tài)度能長期在酒店使用。 崗位要求 1.本科及以上學(xué)歷，有相同崗位工作經(jīng)驗2年以上。 2.具有良好的溝通能力和協(xié)調(diào)能力。 3.具有較強的文字綜合能力和口頭表達能力。 3.能按照酒店經(jīng)營發(fā)展對人才的需要，制訂酒店總體培訓(xùn)規(guī)劃和實施計劃。 4.熟悉員工的規(guī)律、特點和崗位培訓(xùn)工作程序。