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工作職責：Gives prompt efficient and courteous services to guests, members, and visitors.為客人，會員和參觀者提供及時有效率和禮貌的服務。When possible, quickly acts on complaints of guests’ timely relay all other complaints to manager.如果可能，及時，迅速的處理客戶的投訴，并向領(lǐng)導者和經(jīng)理反應。Reports repair and maintenance problems timely to Team Leader.及時的向領(lǐng)導報告修理和保養(yǎng)問題。Familiarizes self with facilities, activities, equipment, services and other pertinent information in order to provide guest with accurate information. 為了更好的為客人提供精確的信息，要熟悉自己服務的設(shè)備，活動和裝備以及相關(guān)的服務信息。Ensures facilities and equipment are clean, orderly and well maintained.保證設(shè)備和裝備的整潔，整齊，有序。Ensures guests’ amenities, towels, linen and other guests needs have ample supply.確保為客人提供充足的毛巾，浴巾。Conducts activities and services for guests, members and registered children while giving proper instruction and safety reminders. Abides by rules & regulations and policies and procedures of hotel.為客人，會員和登記進入的兒童給予適當?shù)陌踩甘?。遵守飯店的?guī)章制度和程序。Attends scheduled training, participates actively in employee activities.參加定期的培訓例會，積極參與員工活動。Adheres to specified hygiene and personal appearance standards.遵從明確的個人衛(wèi)生標準和個人形象。Participates in activities concerning protection of environment guests 參加環(huán)?；顒?。Update and input all revenue collected and payment into the computer.在電腦里更新并儲存所有的收入報表。Update analysis, membership record, and membership cards etc. into the computer.在電腦里更新并儲存每日分析報表、會員記錄和會員卡。Manage and upkeep the office equipment and administrative file.保存辦公文具和管理檔案。Liaise with the membership card making company and coordinate with the representative with regards to the member’s membership card issue and ensure its smooth transitions. All membership cards must not take more than 2 weeks to produce unless it’s a public holiday, this is unforeseen. All membership cards can only be processed upon manager approval.協(xié)助會員卡生產(chǎn)商制作和發(fā)放會員卡，確保會員卡及做好。所有會員卡需在兩周內(nèi)完成制作，公共假期除外。會員卡需在經(jīng)理批準后才可以制作。All membership renewal, Kiosk sales and also to collect and update all reports of other section manager.會員更新、小商品銷售信息也需及時更進并向部門主管匯報。Ensures only qualified persons such as in－ house guests, members and guests who paid the entrance fee are allowed to use the facilities.只保證那些有資格的人員才能使用健身中心的設(shè)備，如住店客人，會員和買票人員。Type memo and do filing work.完成發(fā)備忘錄和存檔的工作。To have knowledge of the hotel rooms, hotel services, relative facilities and Food and beverage outlets.了解酒店的客房，酒店的服務，相關(guān)設(shè)施和餐飲部門的相關(guān)信息。Ensure health and safety codes are implemented and oversee the personal hygiene and grooming standards of department associates.確保安全規(guī)范得到應用并關(guān)注部門員工的儀表標準。Maintain and strive for high levels of guest satisfaction by maintaining and promoting good customer relations and developing guest focus in the recreation team.通過與客人建立良好的關(guān)系，以客人為中心來爭取客人最佳滿意度。Practice Hilton Service; set an example to be followed.時刻奉行希爾頓服務精神，為其它員工樹立良好的榜樣。Lead by example: Provide a gracious and proactive hospitality towards all customers.以身作則，為客人提供周到細致的服務。Report to work on time with proper uniform, including nametag. Personal appearance must comply with the standard of the hotel.按照到崗、制服穿戴干凈整齊，佩帶名牌。個人形象和儀容儀表必須符合酒店規(guī)定。At all times strive to represent Hilton in the most professional, courteous manner.時刻以最專業(yè)謙恭的形象代表希爾頓集團。任職資格：具備相關(guān)經(jīng)驗優(yōu)先