1、Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.
全力解決客人的投訴,并負(fù)責(zé)將所有投訴進(jìn)行記錄和跟進(jìn)解決。
2、Responsible for guest satisfaction and serving food and beverages.
負(fù)責(zé)客人滿意度和餐飲服務(wù)。
3、Follow the service process of the assigned task.
嚴(yán)格按照分配給的任務(wù)的服務(wù)流程操作。
4、On preparations, service and content of menu items.
做好準(zhǔn)備、服務(wù)和理解菜單的內(nèi)容。
5、Make reasonable suggestions and arrangements according to the restaurant reservation
根據(jù)餐廳預(yù)訂情況,提出合理建議和安排
6、Maintain current Hotel information to be able to provide information to guests.
了解最新的酒店知識以提供給客人最新信息。
7、Deals diplomatically and skillfully during guest interactions.
有禮貌,有技巧與客戶進(jìn)行接觸。