·???
Supervise the implementation of
housekeeping standards and procedures in relation to:
監(jiān)督客房部各項標準和工作程序的執(zhí)行 ：
?? Bedroom service 臥室服務
?? Bathroom service衛(wèi)生間服務
?? Valet service洗衣服務
?? Cleaning service清潔服務
?? Linen maintenance布巾維護
·???
Recommended changes to these
standards and training needs on an ongoing basis
就這些標準和培訓需求提供持續(xù)性的改進建議。
·???
Maintain a current and thorough
knowledge of all housekeeping systems
對客房部所有系統(tǒng)有最新和完整的知識。
·???
Open and close the shift and
ensure effective shift hand over
負責管理接班和交班工作，以確保交接班過程的有效進行 。
·???
Distribution and collection of
keys
分發(fā)和收集鑰匙。
·???
Management of all incoming and
outgoing calls
管理所有的呼入和呼出電話。
·???
Solve employee grievances
解決員工受到的不公正待遇問題。
·???
Perform Room allocations
分配客房
·???
Perform Room inspections
檢查客房
·???
Prioritise arrival rooms
排列抵店客人客房的優(yōu)先順序。
·???
Liaise with Front Office for
guest and hotel requirements
配合前臺滿足酒店和客人的要求。
·???
Ensure guest valet is processed
and delivered in a timely manner
確保及時為客人提供洗衣服務并送還。
·???
Co-ordinate special projects (eg
site rooms, vermin control, window and carpet cleaning, room inventories)
協(xié)調(diào)特別項目(如參觀客房，除蟲，窗戶和地毯的清潔，客房供應量)。
·???
Manage all special requests made
by guests
處理客人所有的特殊要求。
·???
Ensure consistency within the
department
確保部門內(nèi)工作的一致性。
·???
Management of lost property for
the hotel
管理酒店的遺失財物。
·???
Ensure you have complete
knowledge of room types, layouts and facilities
確保具有客房類型，設計和設施的全面知識。
·???
Manage storage areas
管理倉庫
·???
Maintain adequate stock levels
保存充足的用品存貨。
·???
Complete stock takes as required
按要求完成庫存盤點工作。
·???
Maintain stock levels
維持存貨水平
·???
Conducts shift briefings to
ensure hotel activities and operational requirements are known
進行交接班說明，確保了解酒店的工作和運營需求。
·???
Appraise appearance, discipline
and efficiency of all staff under direct supervision and initiate immediate
remedial action if necessary
對所有直屬下級的儀容儀表、守紀情況和工作效率進行評估。如有必要，可直接采取糾正措施。
·???
May assist with deep cleaning
projects and/or assist housekeeping staff during high volume periods.
可能需要在高峰時段協(xié)助客房部員工工作，并協(xié)助大清潔項目。
·???
Promote teamwork and quality
service through daily communication and coordination with key department heads.
通過與主要部門領導進行日常溝通和協(xié)作促進團隊合作、提高服務質量。
·???
Regularly communicates with staff
and maintains good relations
定期與員工交流思想，保持良好的員工關系。
·???
Communicates to his/her superior
any difficulties, guest or internal customer comment and other relevant
information
與上級交流疑難問題，客人或內(nèi)部客戶的意見以及其它相關信息 。
·???
Establishes and maintains
effective employee working relationships
與員工建立并保持良好的工作關系 。
·???
Attends and participates in daily
briefings and other meetings as scheduled
按計劃參加并參與每日例會及其它會議。
·???
Attends and participates in
training sessions as scheduled
按計劃參加培訓活動 。
·???
Implements the hotel and
department regulations, policies and procedures including but not limited to:
實施酒店和部門的規(guī)定、政策和工作程序，包括但不限于：?
o???
House Rules and Regulation酒店的規(guī)則和規(guī)定
o???
Health and Safety健康和安全
o???
Grooming儀表儀容
o???
Quality 質量
o???
Hygiene and Cleanliness 衛(wèi)生和清潔
·???
Respond to guest complaints and
ensure corrective action is taken to achieve complete guest satisfaction.
對賓客的投訴予以回應，確保采取相應的行動予以解決或改正，確保賓客對此感到滿意。
·???
Perform other duties as assigned.
完成其它分配的任務。
