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·??? Supervise the implementation of housekeeping standards and procedures in relation to: 監(jiān)督客房部各項標(biāo)準(zhǔn)和工作程序的執(zhí)行 ： ?? Bedroom service 臥室服務(wù) ?? Bathroom service衛(wèi)生間服務(wù) ?? Valet service洗衣服務(wù) ?? Cleaning service清潔服務(wù) ?? Linen maintenance布巾維護(hù) ·??? Recommended changes to these standards and training needs on an ongoing basis 就這些標(biāo)準(zhǔn)和培訓(xùn)需求提供持續(xù)性的改進(jìn)建議。 ·??? Maintain a current and thorough knowledge of all housekeeping systems 對客房部所有系統(tǒng)有最新和完整的知識。 ·??? Open and close the shift and ensure effective shift hand over 負(fù)責(zé)管理接班和交班工作，以確保交接班過程的有效進(jìn)行 。 ·??? Distribution and collection of keys 分發(fā)和收集鑰匙。 ·??? Management of all incoming and outgoing calls 管理所有的呼入和呼出電話。 ·??? Solve employee grievances 解決員工受到的不公正待遇問題。 ·??? Perform Room allocations 分配客房 ·??? Perform Room inspections 檢查客房 ·??? Prioritise arrival rooms 排列抵店客人客房的優(yōu)先順序。 ·??? Liaise with Front Office for guest and hotel requirements 配合前臺滿足酒店和客人的要求。 ·??? Ensure guest valet is processed and delivered in a timely manner 確保及時為客人提供洗衣服務(wù)并送還。 ·??? Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories) 協(xié)調(diào)特別項目(如參觀客房，除蟲，窗戶和地毯的清潔，客房供應(yīng)量)。 ·??? Manage all special requests made by guests 處理客人所有的特殊要求。 ·??? Ensure consistency within the department 確保部門內(nèi)工作的一致性。 ·??? Management of lost property for the hotel 管理酒店的遺失財物。 ·??? Ensure you have complete knowledge of room types, layouts and facilities 確保具有客房類型，設(shè)計和設(shè)施的全面知識。 ·??? Manage storage areas 管理倉庫 ·??? Maintain adequate stock levels 保存充足的用品存貨。 ·??? Complete stock takes as required 按要求完成庫存盤點(diǎn)工作。 ·??? Maintain stock levels 維持存貨水平 ·??? Conducts shift briefings to ensure hotel activities and operational requirements are known 進(jìn)行交接班說明，確保了解酒店的工作和運(yùn)營需求。 ·??? Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary 對所有直屬下級的儀容儀表、守紀(jì)情況和工作效率進(jìn)行評估。如有必要，可直接采取糾正措施。 ·??? May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods. 可能需要在高峰時段協(xié)助客房部員工工作，并協(xié)助大清潔項目。 ·??? Promote teamwork and quality service through daily communication and coordination with key department heads. 通過與主要部門領(lǐng)導(dǎo)進(jìn)行日常溝通和協(xié)作促進(jìn)團(tuán)隊合作、提高服務(wù)質(zhì)量。 ·??? Regularly communicates with staff and maintains good relations 定期與員工交流思想，保持良好的員工關(guān)系。 ·??? Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information 與上級交流疑難問題，客人或內(nèi)部客戶的意見以及其它相關(guān)信息 。 ·??? Establishes and maintains effective employee working relationships 與員工建立并保持良好的工作關(guān)系 。 ·??? Attends and participates in daily briefings and other meetings as scheduled 按計劃參加并參與每日例會及其它會議。 ·??? Attends and participates in training sessions as scheduled 按計劃參加培訓(xùn)活動 。 ·??? Implements the hotel and department regulations, policies and procedures including but not limited to: 實施酒店和部門的規(guī)定、政策和工作程序，包括但不限于：? o??? House Rules and Regulation酒店的規(guī)則和規(guī)定 o??? Health and Safety健康和安全 o??? Grooming儀表儀容 o??? Quality 質(zhì)量 o??? Hygiene and Cleanliness 衛(wèi)生和清潔 ·??? Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction. 對賓客的投訴予以回應(yīng)，確保采取相應(yīng)的行動予以解決或改正，確保賓客對此感到滿意。 ·??? Perform other duties as assigned. 完成其它分配的任務(wù)。